Course13:IT Connect - 09.2 Voicemail App: Difference between revisions

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{{#moodlebook: Master Templates / V13 Templates / Connect| Voicemail App| 131 }}
{{#moodlebook: Master Templates / V13 Templates / Connect| Voicemail App| 133 }}

Revision as of 11:32, 6 January 2023

Book on Voicemail App

The Voicemail App

The Voicemail App allows you to record and manage voicemail messages for your users. You can receive visual notifications for new messages in myApps and access them through the app.

To use the app, you must give your users permission and assign them a voicemail license, which is included in the UC license. You can do this through the Templates PBX Manager plugin.

To set up the Voicemail App, you must first assign a free number in your dialplan to the app. This number will serve as the prefix for all voicemail numbers for your users. For example, if you assign the number 8 to your voicemail app and have a user with extension number 10, their voicemail number will be 810. Only voicemails received on this number will appear in that user's voicemail app.

Additionally, you can configure your voicebox (e.g. personal greeting, pin) by calling your voicebox directly.

Before using the Voicemail App, be sure to do any necessary settings in the PBX manager.

Configuration

The PbxManager plugin named screenshot.png AP voicemail_en will allow you screenshot.png the configuration of:
  • Name: The name of the Voicemail App. It must be unique in the system. It will be shown in myApps and should have an intuitive name (e.g. Voicemail En). Its value is preconfigured by Install, but can be change to fit customer requirements
  • SIP: This has no relevance for the user or admin. It is just used for PBX internal communication. You can use the preconfigured value but keep in mind that it has to be unique in the system
  • Number: Like the other values it has to be unique too and it is used as prefix for a users personal voicemail number
  • PBX: the name of the PBX where the voicemail shall run. In a single-PBX system it is the name of your PBX always
  • Node: the dial-plan node where the voicemail's Number shall reside in. In a flat numbering space (like in this course), it is root always
  • email notifications: This is a global parameter which allows every user to receive the voicemail as email. The voicemail app uses the SMTP parameter you configured during the install to distribute the email
  • custom: ticked if you supply your own (custom) voicemail script
In order that calls are forwarded to Voicemail, you need to configure either a call forward at the user (i.e. to the users VM number) or as a "global" destination for screenshot.png external calls to busy or not responding destination at the PBX Manager plugin Trunks.

Configure the pre-existing voicemail object which was created by the Install with the following parameters:
  • Name: Voicemail en
  • SIP: voicemail-en
  • Number: 8
  • PBX: hq
  • Node: root
  • email notifications: On
  • custom: Off
To try it out, you can set a CFU for yourself (you can video2.png use myApps to do this, remember?) to 8 and call yourself (10) from Jean's IP112. The call will be forwarded to your voicemail.

If you want to listen to your voicemails you need to call 810 from your phone and enter the PIN (the default PIN is 8765).

Alternatively you can also listen to the voicemail on your PC, using your myApps Voicemail App. Or you login to your mail account and listen to the voicemail which you received as email notification.

Settings


In the screenshot.png Settings section of the Voicemail PBX Manager plugin, you can configure a username and password that will be used to retrieve voicemail prompts and to save and retrieve voicemails. Any change to the credentials is pushed to the voicemail objects and to the AP's web server, so both sides use the same credentials and a mismatch is prevented.

(Further Hints) To ensure this consistency, screenshot.png do not configure the HTTP authentication on the voicemail PBX object itself, but use the PBX Manager plugin.

Options in the Voicemal App object

Default PIN

The default PIN for all users is 8765.

(Further Hints) No doubt, users should change their own PIN the first time they use the Voicemail App. However, users rarely do this. And if they don't, malicious attackers who also know the default PIN can call into your mailbox and do nasty things. So you want to change the default PIN for your system.

There is currently no easy convenient way to do this with the Voicemail PBX Manager plugin. Instead, you need to screenshot.png go to the user interface of the device via the Devices app and append a $_defaultpin parameter to the voicemail's Script URL:

https://apps.dvl-ckl2.net/dvl-ckl2.net/voicemail_en/vm.xml?$_pbxmwidir=vm_files&$app=on&$_defaultpin=1234

If you feel lost at the moment - don't worry. You could read The individual Device User Interface to learn how to do it. However, you also can simply take note and do it later when we have discussed how the so-called Advanced UI works.
The method above describes how the admin can change the default PIN. In addition to this, a user can configure his own PIN by calling his voicemail and navigating through the DTMF-menu options.

Encryption key

You can set any string as the encryption key. This key is used to encrypt voicemail files in the voicemail database. Thus, if someone exports the database, they cannot listen to the voicemail without having the key.

However, when you change the key, already recorded messages become unavailable. Therefore, you better don't mess around with the encryption key and leave it empty, as is.

Voicemail group app

Innovaphone offers the option to set up a group voice mailbox which can be shared by several users. All group members have the possibility to listen to, download or delete all voicemails in this shared group.

For a detailed description of how to set up a group voicemail, please refer to fish-help.png the step-by-step guide in our wiki.