Howto:1A Client - ROMICO GmbH - 3rd Party Product: Difference between revisions

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<!-- this text is a comment that is not visible on normal view at the article. -->
[[Image:ROMICO_499x136.png ||499px|right]]<br>
<!-- to create a new entry here,
[[Image:1A-Client_100x100.png||100px|right]]
  - fill in all sections marked as "by vendor"
  - innovaphone will then complete the remaining sections (marked as "by inno")
 
  Please note that this article is in English only!
  feel free to ask presales in case you have any difficulties on editing wiki articles
  -->
 
<!-- by vendor:
  - upload your company and product logo (if any) in a suitable size (.pgn preferred)
  - replace images below with your logo
  -->
[[Image:ROMICO_499x136.png ||499px|center]]<br>
[[Image:1A-Client_100x100.png||100px|center]]
 
{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}
 
==Vendor==
<!-- by vendor
  - Official name of your company, at best linked to your companies web site url, Official name of the vendors web site
  - you may also add a logo
    - upload your company logo (.png preferred, suitable size)
    - replace logo below with yours
  -->
 
[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]
 
 
==Product Name==
==Product Name==
<!-- by vendor:
[http://http://www.romico.de/Produkte/UC-CTI/ Romico 1A Client]
  Place here Official Product Name, as used in vendors product collateral
  If you have a dedicated product page (not a generic vendor page) in English, also put the link below
  -->
1A Client  [http://www.romico.de Vendor Product Page]


==Certification Status==
==Certification Status==
<!-- by inno
{{Template:Compat_Status_referral_product_new}}
  - uncomment one of the stati below
  - update date below
  -->
<!--{{Template:Compat Status "planned"}}-->
<!-- {{Template:Compat Status "in progress"}} -->
<!-- {{Template:Compat_Status_"referral_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!-- {{Template:Compat_Status_"engineered_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!-- {{Template:Compat_Status_"rec._prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!--{{Template:Compat Status "tested"}} -->
<!-- {{Template:Compat Status "rejected"}} -->
<!-- {{Template:Compat_Status_"referral_prod."-no-certificate}} -->
 
<!-- Testing of this product has been finalized January 1st, 1970. -->
 
<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) <strong>bitte Nachricht an ptr</strong>!
<br>Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>


==Category==
==Category==
<!-- by inno:
[[Category:Referral Product|{{PAGENAME}}]]
  - select one or more of the available recommended product categories
[[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]
    a list of valid Categories can be found in
{{Category:3rdParty CTI and UMS applications}}
    Special Pages / Prefix Index / Display pages with prefix = RecProd, Display pages with prefix = Category  
    (you need to apply it twice, first as template {{..}}, seconds as category [[..]])
  -->


{{Category:RecProd Select proper Category here}}
==Product Description==
[[Category:RecProd|{{PAGENAME}}]]
*All-in-One UC/CTI/CC-Client
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]
*Easy Management of UC-Users, CC-Agents, CC-Supervisors
*No further installation needed - Functions are simply activated by rights
*Multimedia Routing
*Last-Agent-Routing with personalized IVR (Interactive Voice Response)
*Integration of every datasource to create intelligent Callflows


==Functions==
==Feature Summary==
<!-- by vendor:
===Telephony functions===
  - place here a short and concise list of features that are supported by your product
* Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference
  -->
* Hotkey-Management
'''Short summary of the most important features:<br>'''
* Tandem-Functions including one complete Journal
• All-in-One UC/CTI/CC-Client<br>
* VoiceBox-Manager for individual announcements
• Easy Management of UC-Users, CC-Agents, CC-Supervisors<br>
* detailed Call-Protocol
• No further installation needed - Functions are simply activated by rights<br>
* unlimited Taping
• Multimedia Routing<br>
* deligate calls using Drag&Drop
• Last-Agent-Routing with personalized IVR (Interactive Voice Response)<br>
* suggested contact alternatives in case of not reaching the customer on his main number
• Integration of every datasource to create intelligent Callflows<br>
* Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.)
* Teamfilter<br>
* Datefilter<br>
* Historyfilter
===Teamfunctions===
* Team- and Shortcut-Container
* Live-Coaching Opportunity
* Full Integration of several Collaboration functions at the same time
* Planning- and CallBack-Options
* Presencemanagement
* Desk- and Application-Sharing
* Settlement plan for the oraganization
* User status (free, busy, available, not-available including individual reasons)
* Container-Management
* Manager-Assistant-Function
* Substitutefunction
* Teamprotocol
* Messenger- and Direct-Chat-function
===Presencefunctions===
* Calendar-Integration with Outlook, Notes, etc.
* Ruleassistant for Redirectionmanagement
* Integration of Plenom Busylight
* Automatic redirections based on personal availability
===Data-Integration===
* Integration of all 3rd-Party-Apps (CRM, ERP, etc.)
* Rapidsearch functions in all 3rd-Party-Apps
* Priorization of datasources for Caller identification
* Caller identification on-/offline including Application-Popup
* Providing TAPI to 3rd-Party-Apps
* unlimited Integration of datasources
* Easy shortcut management out of datasources
* Dial out of any application with any number format.
* Clipboard-Detection
* EasyConnect
===CC-Management===
* ACD-Management - Skillbased, Longest Idle, Equally, Linear
* „Birdview“-Monitoring
* Agent-, ACD- and Skill-Group-Management using Drag&Drop
* VIP-Routing and VIP-Management
* Agent status (free, busy, not-available including current status duration)
* Waitingqueue-Management
* Overview of all waiting customers including the customers names
* Deligate using Drag&Drop even to non group Agents
* Waitingqueue Dashboard
* Automatic Customer-Survey (including Net Promotor Score)
* Call classification with easily designed individual grids
* Wallboard
* Comfortable functions for Intraday management
* Traffic-Analyzing und Realtime-Monitoring


==Versions==
==Tested versions==
<!-- by inno:
*1A:
  - version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied
*innovaphone: V1?
  -->
• 2015<br>• 2016<br>• 2017<br>• 2018


==Description==
==Competitive Analysis==
<!-- by vendor:
ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.
  - add short description of the product features, like on a data sheet. Maximum 250 words.  
  -->
'''Telephony functions:<br>'''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference<br>
• Hotkey-Management<br>
• Tandem-Functions including one complete Journal<br>
• VoiceBox-Manager for individual announcements<br>
• detailed Call-Protocol<br>
• unlimited Taping<br>
• deligate calls using Drag&Drop<br>
• suggested contact alternatives in case of not reaching the customer on his main number<br>
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.)<br>
• Teamfilter<br>
• Datefilter<br>
• Historyfilter <br><br>
'''Teamfunctions:<br>'''
• Team- and Shortcut-Container<br>
• Live-Coaching Opportunity<br>
• Full Integration of several Collaboration functions at the same time<br>
• Planning- and CallBack-Options<br>
• Presencemanagement<br>
• Desk- and Application-Sharing<br>
• Settlement plan for the oraganization<br>
• User status (free, busy, available, not-available including individual reasons)<br>
• Container-Management<br>
• Manager-Assistant-Function<br>
• Substitutefunction<br>
• Teamprotocol<br>
• Messenger- and Direct-Chat-Funktion<br><br>
'''Presencefunctions:<br>'''
• Calendar-Integration with Outlook, Notes, etc.<br>
• Ruleassistant for Redirectionmanagement<br>
• Integration of Plenom Busylight<br>
• Automatic redirections based on personal availability<br><br>
'''Data-Integration:<br>'''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.)<br>
• Rapidsearch functions in all 3rd-Party-Apps<br>
• Priorization of datasources for Caller identification<br>
• Caller identification on-/offline including Application-Popup<br>
• Providing TAPI to 3rd-Party-Apps<br>
• unlimited Integration of datasources <br>
• Easy shortcut management out of datasources<br>
• Dial out of any application with any number format. <br>
• Clipboard-Detection<br>
• EasyConnect<br><br>
'''CC-Management:<br>'''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear<br>
• „Birdview“-Monitoring<br>
• Agent-, ACD- and Skill-Group-Management using Drag&Drop<br>
• VIP-Routing and VIP-Management<br>
• Agent status (free, busy, not-available including current status duration)<br>
• Waitingqueue-Management<br>
• Overview of all waiting customers including the customers names<br>
• Deligate using Drag&Drop even to non group Agents<br>
• Waitingqueue Dashboard <br>
• Automatic Customer-Survey (including Net Promotor Score)<br>
• Call classification with easily designed individual grids<br>
• Wallboard<br>
• Comfortable functions for Intraday management<br>
• Traffic-Analyzing und Realtime-Monitoring<br><br>


==Competitive Analysis==
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g.
<!-- by vendor:
* Intuitive to use, easy to manage
  - add short competitive analysis.  Maximum 250 words.  This text should enable the innovaphone reseller to select
* Massive increase of Callflow intelligence with smart data integration
    your product for scenarios where it is especially useful
* Accurate technical statistics in real time
  -->
* Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions.
ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. <br>
* TeliClassify, for call classification, no more tallies!
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g.<br>
* TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents.
• Intuitive to use, easy to manage<br>
* etc.
• Massive increase of Callflow intelligence with smart data integration<br>
• Accurate technical statistics in real time<br>
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions.<br>
• TeliClassify, for call classification, no more tallies! <br>
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents.<br>
• etc. <br><br>
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.
==Summary==
<!-- by inno:
  - add remarks regarding the product, such as special features, firmware versions or licenses required on the inno side,
    parts of the product that has not been tested or limitations discovered.  very short and concise (everything else is in
    the test report)
  - add link to product test report here
  -->
[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
<br>- or -<br>
<!-- by inno:
  as an alternative, if the product is known to be working due to a successful customer project
  -->
This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
<br>- or -<br>
<!-- by inno:
  as an alternative, if the product has been tested by the vendor
  -->
This solution has been tested by the vendor. 
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
<br>
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]


==Contact==
==Contact==
<!-- by vendor:
  - add name, address, phone, fax, email, web of primary recommended sales contact
    if suitable, you may consider specifying several contacs, depending on your sales structure
    (e.g. by country or vertical market)
  - in case of a customer testimonial the contact details of the reseller are not disclosed here. As contact person should act sales@innovaphone.com. In order to find the reseller responsible for this product, enter also the corresponding mantis ticket number in invisible tags.
  -->
{|
{|
| colspan=99 |  Matthias Slota
| colspan=99 |  Matthias Slota
Line 214: Line 111:
| Mail: || [mailto:matthias.slota@romico.de matthias.slota@romico.de]
| Mail: || [mailto:matthias.slota@romico.de matthias.slota@romico.de]
|}
|}
[[Category:Compat|{{PAGENAME}}]]

Revision as of 09:04, 5 July 2017

ROMICO 499x136.png


1A-Client 100x100.png

Product Name

Romico 1A Client

Certification Status

Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Category

Category:3rdParty CTI and UMS applications

Product Description

  • All-in-One UC/CTI/CC-Client
  • Easy Management of UC-Users, CC-Agents, CC-Supervisors
  • No further installation needed - Functions are simply activated by rights
  • Multimedia Routing
  • Last-Agent-Routing with personalized IVR (Interactive Voice Response)
  • Integration of every datasource to create intelligent Callflows

Feature Summary

Telephony functions

  • Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference
  • Hotkey-Management
  • Tandem-Functions including one complete Journal
  • VoiceBox-Manager for individual announcements
  • detailed Call-Protocol
  • unlimited Taping
  • deligate calls using Drag&Drop
  • suggested contact alternatives in case of not reaching the customer on his main number
  • Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.)
  • Teamfilter
  • Datefilter
  • Historyfilter

Teamfunctions

  • Team- and Shortcut-Container
  • Live-Coaching Opportunity
  • Full Integration of several Collaboration functions at the same time
  • Planning- and CallBack-Options
  • Presencemanagement
  • Desk- and Application-Sharing
  • Settlement plan for the oraganization
  • User status (free, busy, available, not-available including individual reasons)
  • Container-Management
  • Manager-Assistant-Function
  • Substitutefunction
  • Teamprotocol
  • Messenger- and Direct-Chat-function

Presencefunctions

  • Calendar-Integration with Outlook, Notes, etc.
  • Ruleassistant for Redirectionmanagement
  • Integration of Plenom Busylight
  • Automatic redirections based on personal availability

Data-Integration

  • Integration of all 3rd-Party-Apps (CRM, ERP, etc.)
  • Rapidsearch functions in all 3rd-Party-Apps
  • Priorization of datasources for Caller identification
  • Caller identification on-/offline including Application-Popup
  • Providing TAPI to 3rd-Party-Apps
  • unlimited Integration of datasources
  • Easy shortcut management out of datasources
  • Dial out of any application with any number format.
  • Clipboard-Detection
  • EasyConnect

CC-Management

  • ACD-Management - Skillbased, Longest Idle, Equally, Linear
  • „Birdview“-Monitoring
  • Agent-, ACD- and Skill-Group-Management using Drag&Drop
  • VIP-Routing and VIP-Management
  • Agent status (free, busy, not-available including current status duration)
  • Waitingqueue-Management
  • Overview of all waiting customers including the customers names
  • Deligate using Drag&Drop even to non group Agents
  • Waitingqueue Dashboard
  • Automatic Customer-Survey (including Net Promotor Score)
  • Call classification with easily designed individual grids
  • Wallboard
  • Comfortable functions for Intraday management
  • Traffic-Analyzing und Realtime-Monitoring

Tested versions

  • 1A:
  • innovaphone: V1?

Competitive Analysis

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.

It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g.

  • Intuitive to use, easy to manage
  • Massive increase of Callflow intelligence with smart data integration
  • Accurate technical statistics in real time
  • Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions.
  • TeliClassify, for call classification, no more tallies!
  • TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents.
  • etc.

With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

Contact

Matthias Slota
ROMICO GmbH
Rotlaufweg 11A
61350 Bad Homburg
Tel: +49 6172 76420 0
Mail: matthias.slota@romico.de
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