Howto:2N Helios IP - 2N - SIP Testreport

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Contents

Summary

The Helios IP - doorphone supports all required innovaphone features and is therefore qualified as recommended product.

The video functionality of the doorphone was also tested. With the current V6 SR2 firmware only basic video calls are possible. For more information on this topic and other minor problems, please refer to: Known Problems

The 2N support team was very fast and made an overall good impression.

The Helios IP - doorphone was retested by its manufacturer 2N in November 2010 using actualized firmware and hardware. The test were completed successfully, no problems were found. For a detailed view of this report, please have a look at Howto:2N_Helios_IP_-_2N_-_vendor_Testreport

Certification Status

The tests for this product have been completed.

Testing of this product has been finalized June 16th, 2008.

Version

Firmware Version:

0.0.80

Hardware Version:

530v2

innovaphone Firmware:

SR2 HF6

Device Setup

Tested feature Result
Register Device w/o specific configuration (requires DHCP) No
DHCP is default Yes
DHCP yields timeserver and time displays correctly No
SNTP config has TZ string for timezone/dst autoconfig No
DHCP yields correct default gateway Yes
Device supports magic registration (e.g. by serial) No
Fixed registrations works Yes
Device registers w/o Extension (just by name) Yes
Device registers by extension No
Device registers with password Yes
Device registers multiple identities No
Device supports STUN protocol No
Device sends NAT - keepalive messages No
Device refreshes the PBX registration Yes
Device supports SIP over TCP No
Device supports SIPS (SIP over TLS) No
Device supports HTTPS No
Device supports VAD (Voice activity detection) No

Test Results

Basic Call

Tested feature Result
call using g711a Yes
call using g711u Yes
call using g729 No
Early media channel No
Reverse Media Negotiaton Yes
Device supports asymetric codec negotiation No
Device supports codec renegotiation during a conversation Yes
Voice Quality OK? Yes

DTMF

Tested feature Result
DTMF tones sent correctly Yes
DTMF tones received correctly Yes

Hold/Retrieve

Tested feature Result
Device handles incoming hold (inactive) correctly Yes
Device handles incoming hold (sendonly) correctly Yes

Transfer with consultation

Tested feature Voice Ok? MoH Ok?
inno1 calls inno2. inno2 transfers to testphone. Yes Yes
inno1 calls inno2. inno1 transfers to testphone. Yes Yes
inno1 calls testphone. inno1 transfers to inno2. Yes Yes
inno1 calls testphone. testphone transfers to inno2. N/A N/A
testphone calls inno1. inno1 transfers to inno2. Yes Yes
testphone calls inno1. testphone transfers to inno2. N/A N/A

Transfer with consultation (alerting only)

Tested feature Voice Ok? MoH Ok?
inno1 calls inno2. inno2 transfers to testphone. Yes Yes
inno1 calls inno2. inno1 transfers to testphone. Yes Yes
inno1 calls testphone. inno1 transfers to inno2. Yes Yes
inno1 calls testphone. testphone transfers to inno2. N/A N/A
testphone calls inno1. inno1 transfers to inno2. Yes Yes
testphone calls inno1. testphone transfers to inno2. N/A N/A

Blind Transfer

Tested feature Voice Ok?
inno1 calls inno2. inno2 transfers to testphone. Yes
inno1 calls inno2. inno1 transfers to testphone. No
inno1 calls testphone. inno1 transfers to inno2. Yes
inno1 calls testphone. testphone transfers to inno2. N/A
testphone calls inno1. inno1 transfers to inno2. No
testphone calls inno1. testphone transfers to inno2. N/A

Blind Transfer (alerting only)

Tested feature Voice Ok?
inno1 calls inno2. inno2 transfers to testphone. Yes
inno1 calls testphone. inno1 transfers to inno2. N/A
inno1 calls testphone. testphone transfers to inno2. N/A
testphone calls inno1. inno1 transfers to inno2. Yes
testphone calls inno1. testphone transfers to inno2. N/A

Broadcast Group & Waiting Queue

Tested feature Result
testphone makes call to a Broadcast Group. inno1 picks up. Yes
inno1 makes call to a Broadcast Group. testphone picks up. Yes
testphone makes call to a Waiting Queue. inno1 picks up before announcement is played. Yes
testphone makes call to a Waiting Queue. inno1 picks up after announcement is played. Yes
inno1 makes call to a Waiting Queue. testphone picks up. Yes

Other Features

Directory

Tested feature Result
Device built-in directory exists? No
Can be dialled from No
Does CLI resolution No

Hands free

Tested feature Result
Loudspeaker operation works fine Yes
Hands free works fine Yes
Volume adjustable during call No

Keys

Tested feature Result
Device has speed dial keys Yes
Device has programmable function keys No

Known Problems

  • timezone settings can not be received via DHCP
  • Cat-cable is connected via screw terminals not via LSA Plus, installation is quite complicated and should only be done by qualified personal.
  • with the curent V6 SR2 firmware, video calls are supported only with basic functionality (transfer,hold and calls to waitingqueues not possible)
  • as of the upcoming V7 firmware, video calls will have the same functionality as audio calls(transfer,hold and calls to waitingqueues possible)

Configuration

innovaphone configuration

The doorphone registers at the PBX as a normal PBX user.

Image:2N Helios IP - 2N - SIP Testreport 1.PNG

doorphone configuration

To register the doorphone at the innovaphone PBX you must first configure the SIP-Settings.

Image:2N Helios IP - 2N - SIP Testreport 4.PNG


In order to be able to send and receive DTMF tones on the doorphone, please configure the audio codecs like described in the screenshot below.

Image:2N Helios IP - 2N - SIP Testreport 2.PNG

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