Howto:AgenTel - Voxtron - 3rd Party Product

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Contents

Product name

agenTel

Certification Status

Image:Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Testing of this product has been finalized July 4th, 2011.

Category

Inbound-/Outbound Call Center Applications, incl. Automated Call Distribution and IVR

Functions

Call Center Solution incl. ACD- and IVR-System, Statistics, Wallboard, VoiceMail and SMS

Version

  • innovaphone PBX v8 Hotfix16
  • AgenTel 6.2
  • XCAPI 3.3.205

Vendor

Voxtron Europe N.V.

Description

Call Center functionality within your reach - use efficient call center technology without investing into cost-intensive systems.

Route your incoming calls in an intelligent and efficient way, straight to the right person.

agenTel is a software-based inbound call center solution that offers you the opportunity to use call center technology in a cost-efficient way. No need to invest in expensive call center software, intended for very large groups of agents.

Voxtron's agenTel is a flexible and easy-to-use solution that fulfils the need of companies that want to route their incoming calls in an intelligent and efficient way, straight to the right person. agenTel is aimed at helping companies achieve a high degree of quality in customer interaction via telephone and develop and manage profitable customer relationships over time.

Before the call is connected to an agent, specific information about the caller such as calling number (CLIP), customer number, etc., is collected. In addition, the choices made by the caller in the predefined menu (e.g. language preference) are collected. All this data is used to decide how to route the call. When nobody is able to answer the call immediately, the caller can leave a voice-mail message. In this way, agenTel can answer your calls 24 hours a day, 7 days a week, without having to maintain staff around the clock. You can personalize the waiting time to a large extent, with music and messages chosen for that particular customer.

Summary

This solution proved to meet the expectations in the following customer projects:


Note: This is an end-of-life product. The replacing solution from Voxtron is Voxtron Communication Center - 3rd Party Product

Pricing

Contact

Voxtron GmbH
Tel: +3237604040
Mail: info@voxtron.de
Internet: Voxtron contact page
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