Howto:Auto Greeting

Some people did a lot of phone calls or they receive a lot of them during a day. On top in some company is a rule to answer in a standardized mode to calls or at least it should be done. So if you or your customer has to answer a call with “Hello, welcome to mycompany, my name is xyz, how can I help you” or similar maybe this article could be interesting....

Because the magical innovaphone PBX can do this job for you! Here is how:

Applies To

This information applies to all innovaphone IP-Phone sets.

More Information

You can record your personal greeting announcement which is played automatically when you pick up the receiver. Just listen what the far party says, forget about “Hello, my….”, this will be automatically played. You can also stop the play of the auto-greeting pressing the redial key.

To record the greeting just call the auto-greeting number, the actual greeting is played followed by the instruction. If you press any key you will hear a “beep” and can record a new greeting (to stop the recording press just any key again). If you want switch of the feature just call the auto-greeting number and press after the “beep” any key twice.

System Requirements

This feature works only with innovaphone IP Phone sets. It uses the conference and recording feature, so no voice recording is possible if you active this feature. Conferences can be done but not during the reproduction of the greeting (so no real limitation).

The Feature uses the compact flash (required). No voice mail license necessary.

Installation

Just copy the contend of this folder Media:PGreet.zip in a directory of you CF. Then create a VM object in the PBX and insert in the Path-Field the path to the greed.xml.

Now set in the configuration of the IP-Phone the recording feature in mode “optional” and set in the number the one of the VM-object.

Done, no additional setup is required!