Howto:Byon vACD - byon GmbH - 3rd Party Product

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Contents

Product Name

byon GmbH byon vACD

Certification Status

Image:Referralprod.PNGThis is an innovaphone myApps Partner App. No tests have been conducted by innovaphone.

Documentation of this product has been finalized October 12th, 2021.

Category

Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR

Vendor

Byon - About us

Description

The byon vACD app for innovaphone myApps gives users access to byon vACD from the innovaphone myApps interface.
As a result, users are able to manage and view the key functions of the vACD agent view.
Integration ensures a better user experience and there is no need for any potential switch into a separate program or browser.

For details refer to Byon vACD.

Functions

With the clever routing functions of byon vACD, the extension can be individually routed for each employee –
working from home or to a smartphone while out and about.
byon vACD has a wide range of convenient functions for professional call and customer centre operation.

  • Detailed statistics
  • Dynamic queue
  • VIP routing
  • CallRecording
  • Quality check surveys
  • Multi-client capability
  • Overflow functions
  • Visual IVR generator
  • CTI client
  • Statistics for inbound and outbound
  • Free Seating
  • Outbound dialer with campaign control
  • Agent enablement

Provided APIs

none

Licensing

In order to access the full scope of the functions of byon vACD, fee-based licences must be obtained directly from byon GmbH.
You are welcome to get in touch with us for a consultation and trial installation.
Flexible pricing: with the flexible port price model, customers only pay for what they actually use.
A workplace license, which is individually equipped with multiple options and can be upgraded, is set up for each user.

Versions

Compatible innovaphone firmware versions

  • innovaphone V13r1; V13r2

Application versions used for interop testing

  • byon vACD 3.8.2 or higher
  • innovaphone V13r1sr41; V13r2 or higher

Configuration

The byon vACD app can be started immediately following installation, but initial contact with byon is required for use of this app.
Your PBX domain (system name) will be released for access here.
An SSO function is also possible as soon as you import the extensions (user objects from your PBX) into byon vACD –
https SOAP access to your PBX is required for this – our numerous ICE technicians will be happy to provide you with setup support.

To use the byon vACD App, you need to install it in innovaphone myApps from the PBX Manager.
Image:Acd pbx manager1.png

Select the byon vACD App in the PBX Manager to install it. Set the name and the right SIP to add it in your PBX.

Image:Acd pbx manager2.png

Now it should look like this:

Image:Acd pbx manager3.png

Used APIs

none

Contact

For any questions please refer to our contact page

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