Howto:CENTER FORCE - onsoft technologies GmbH - 3rd Party Product: Difference between revisions
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[[Image:Onsoft-logo.jpg|200px|right|link=http:www.onsoft.de/en/index.php]] | |||
[[Image:Onsoft-logo.jpg | |||
==Product Name== | ==Product Name== | ||
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If you have a dedicated product page (not a generic vendor page) in English, also put the link below | If you have a dedicated product page (not a generic vendor page) in English, also put the link below | ||
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[[Image:onsoft-centerforce5.jpg||200px|left|link=http://www.onsoft.de/en/index.php]] | |||
[[Image:onsoft-centerforce5.jpg||200px|left| | <br> | ||
==Certification Status== | ==Certification Status== | ||
{{Template:Compat_Status_referral_product_new}} | {{Template:Compat_Status_referral_product_new}} | ||
==Category== | ==Category== | ||
{{Category:3rdParty Voice Recording}} | {{Category:3rdParty Voice Recording}} | ||
[[Category:RecProd|{{PAGENAME}}]] | [[Category:RecProd|{{PAGENAME}}]] | ||
[[Category:3rdParty Voice Recording|{{PAGENAME}}]] | [[Category:3rdParty Voice Recording|{{PAGENAME}}]] | ||
==Functions== | ==Functions== | ||
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- place here a short and concise list of features that are supported by your product | - place here a short and concise list of features that are supported by your product | ||
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* Digital Voice Recording | |||
* MiFID II and GDPR (DSGVO) compliant | |||
* Mobile Recording for cell phone conversations | |||
* Recording of screen interactions during the conversation | |||
* Quality Monitoring, Evaluation & Reporting | |||
* Speech Analytics | |||
* Redundancy (hot swap mode) | |||
* SOAP API for 3rd party client integration | |||
==Version== | ==Version== | ||
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- version of software that was tested, as declared by the vendor, please not if patches have been applied | - version of software that was tested, as declared by the vendor, please not if patches have been applied | ||
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* innovaphone PBX: Version 12r2 sr9 | |||
* CENTERFORCE5 Call Recording Server MiFID II: Version 5.4 | |||
==Vendor== | |||
[[Image:Onsoft-logo.jpg|200px|link=http:www.onsoft.de/en/index.php]] | |||
==Description== | ==Description== | ||
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- add short description of the product features, like on a data sheet. Maximum 250 words. | - add short description of the product features, like on a data sheet. Maximum 250 words. | ||
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* CENTERFORCE5 Call Recording Server is a windows based software (os: win7-10 / server 2012-2016) and can be easily installed on customer premises. | |||
* It is designed to record phone calls and monitor interactions within an innovaphone PBX environment. | |||
* Depending on customer needs, it will be integrated in passive or active mode. | |||
**The passive mode uses the span port of the network switch receiving and recording the mirrored data. | |||
**The active mode acts like a terminal equipment to the innovaphone pbx receiving and recording automatically the telephone calls which the customer wants to record. | |||
==Configuration== | ==Configuration== | ||
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[[Image:general-objects-show.jpg|800px|]] | [[Image:general-objects-show.jpg|800px|]] | ||
Example for 113: | Example for 113: | ||
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[[Image:cf5-sip-register_1.jpg|cf5-sip-register_1.jpg]] | [[Image:cf5-sip-register_1.jpg|cf5-sip-register_1.jpg]] | ||
Process List displays active calls. | Process List displays active calls. | ||
[[Image:cf5-sip-register_2.jpg|cf5-sip-register_2.jpg]] | [[Image:cf5-sip-register_2.jpg|cf5-sip-register_2.jpg]] | ||
For more details ask onsoft for configuration and user manual. | For more details ask onsoft for configuration and user manual. | ||
== Compliance Test == | == Compliance Test == | ||
Revision as of 14:43, 13 February 2018
Product Name
Certification Status
This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Category
Category:3rdParty Voice Recording
Functions
- Digital Voice Recording
- MiFID II and GDPR (DSGVO) compliant
- Mobile Recording for cell phone conversations
- Recording of screen interactions during the conversation
- Quality Monitoring, Evaluation & Reporting
- Speech Analytics
- Redundancy (hot swap mode)
- SOAP API for 3rd party client integration
Version
- innovaphone PBX: Version 12r2 sr9
- CENTERFORCE5 Call Recording Server MiFID II: Version 5.4
Vendor
Description
- CENTERFORCE5 Call Recording Server is a windows based software (os: win7-10 / server 2012-2016) and can be easily installed on customer premises.
- It is designed to record phone calls and monitor interactions within an innovaphone PBX environment.
- Depending on customer needs, it will be integrated in passive or active mode.
- The passive mode uses the span port of the network switch receiving and recording the mirrored data.
- The active mode acts like a terminal equipment to the innovaphone pbx receiving and recording automatically the telephone calls which the customer wants to record.
Configuration
innovaphone
Select the phones and set Config Template: _recording.
Example for 113:
centerforce5
Enter the Registrar Parameter and select Edit -> SIP Proxy Register.
Process List displays active calls.
For more details ask onsoft for configuration and user manual.
Compliance Test
| Test case | Result | Notes |
|---|---|---|
| Transparent Recording | Ok | Start recording automatically when conversation is established (connect) and stop when disconnected. |
| Manual Recording (On-Demand) | Ok | Monitoring of actual call information (number, direction, state) and start / stop recording when user press the configured “key(s)”. |
| Incoming / Outgoing call | Ok | Monitoring of call state (dialing, ringing, connect, disconnect), direction and number information is all captured and recorded. |
| Transferred call | Ok | Blind / consulted transfer |
| Codec G.711 | Ok | Conversation is recorded with 64kBit/s and clear reproduced. |
| Codec G.729 | Ok | Telephone call is recorded with 8kBit/s and clear reproduced. |
| Passive mode | Ok | Monitoring the mirror port (SPAN) on network switch and automatic recording. |
| Active mode | Ok | Registration at innovaphone PBX for automatic call pick up and recording. |
| TAPI | Ok | Monitoring call state and enhance call recordings with additional call information. |
Contact
[contact]