Howto:CallXpressGo Call Management - Jusan - 3rd Party Product

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Contents

Product Name

Jusan

Jusan CallXpressGo

Certification Status

Image:Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Vendor test report and configuration hints were received September, 2018.

Category

Call Accounting, Call Billing, Call Management Systems

Functions

Image:jusan_CallXpressLogo.png

CallXpress is a state of the art, high performance telephone analysis and billing software designed for the management and analysis of traffic in any PBX. It is intended for both Hotels and Companies, and handles internal and external calls at any time and from any location.

Thanks to powerful graphic capabilities, both standard and user-configurable reports, and multi-carrier billing, Call Xpress is the ideal tool for the complete analysis of telephone traffic in your company. It is adapted to any kind of organization, from SMEs to larger companies, public entities, and multi-site installations.

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Call Xpress can be used by any sector and size of business. Company, hospitality, hotels, motels, camping, etc….

Call Xpress runs on a windows-based server PC, which is responsible for the capture, storage (SQL database) and processing of all call data, as well as the subsequent generation of reports and graphics. Authorized users are able to access this information via http from any web browser. Call Xpress may be licensed for capacities starting at 25 extensions, and up to 30.000 extensions.

CallXpress allows creating a multi-level organization chart and assigning names to extensions and organization levels (departments, divisions, sections), enabling the production of structured reports. The organization structure is presented in a clear graphic format and may be modified at any time.

With CallXpress, it is possible to introduce the usual working schedule of the company, as well as the bank holidays, long weekends, etc. This enables CallXpress to generate alarms for calls made or received out of normal office hours.

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CallXpress offers a dashboard-type display which shows in real time analytical information about the last calls of the day: number of calls per hour, cost per hour, most expensive calls, etc.

CallXpress generates a broad range of reports enabling a full analysis of the telephone traffic of the Company, in order to increase efficiency and reduce costs. Reports may be viewed on-screen, printed directly or saved in a variety of different formats including: tiff, pdf file, excel, enriched text, CSV and XPS: Excel, web file, CSV, XPS and enriched text.

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The “Missed Calls”, a option of CallXpress, displays all the incoming calls unattended, and shows date and time, extension number, as well as the origin number and origin name if available. Search filters may also be applied.

All the reports described in the previous section may be obtained on the spot, or may be scheduled to be run at specific dates and times, and sent by email to a programmed address. This way, we may preset the different filters and parameters of the most usual reports

Call Xpress incorporates an alarm server for immediate detection of suspicious events, such as calls above a certain cost or duration, calls from specific extensions, or calls to a forbidden destination. Every time such an event is detected, Call Xpress sends an email to the system administrator, or any programmed address. It is possible to define as many events as needed, and each such event generates an email in real-time.

Add-on Functions

Call-Back

As a standard feature of the CallXpress basic package, each extension owner is notified when he/she has received a call in his/her extension and the call has not been answered. The ability to automatically call-back those numbers is optional and requires separate license. The notification may be performed in 2 different ways:

  1. The program will show all the unanswered calls, and if the Call-Back license is installed, the automatic callback can be obtained by positioning the cursor on the selected call and by pressing the “CALL” button.
  2. The body of the email shows the calling number and the date & time, as well as a link to a web page for the automatic callback (if the callback license has been installed). When clicking on the link, the call back is made from the extension which lost the call while the owner in within the company network

Note: The credit limit option is only available for PBX with an active CTI link

Credit limit

When this option is installed, it allows setting up call limits per extension (duration or cost during a given time period). When those limits are exceeded, no new calls may be made from the extensions concerned. It is possible to refill the credit of an extension, and to view the current status of all the extensions (locked or unlocked).

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Note: The credit limit option is only available for PBX with an active CTI link

CallXpress Cloud

The outsourcing traffic analysis service based on CallXpress allows the customer to analyze and manage his telephone traffic without any effort and without installing any software at its premises. The customer receives a set of predefined reports by email on a weekly or monthly basis, and may access at any time all its call data from any web browser, by means of a login and a password.

See [1] for more information.

Hotel/Hospitaly

The Call Xpress Hotel human interface is the same as that of Call Xpress. It is intuitive and easy to use.

Call Xpress Hotel is part of the Call Xpress range. The application is designed to enable the management, billing and data analysis of telephone traffic in hotels, hospitals and any organization that needs to charge phone calls to its customers/patients.

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Call Xpress Hotel provides full details of the calls made in the hotel, both incoming and outgoing. Call Xpress Hotel always specifies the extension (room) from which the call was made. Each extension is assigned to a category with its own charging scheme in order to simplify the task of guest call billing.

PMS Integrated

CallXpress allows the interconnection of different hotel management software (PMS) via TCP/IP, COM. Receives the communication cdr's from the PABX and calculates the price of the calls based on the programmed rate tables. Supporting all pbx´s.

CallXpress can manage check-in and check-out through a CTI interface. Note: This is only available for PBX with an active CTI link

See [2] for more information.

Version

  • Innovaphone version: v12r2sr13
  • CallXpressGo:


Vendor

Image:jusan_logo.png

JUSAN, S.A.
C/Vivero, 5
28040 Madrid
España
Tel: +34 91 456 01 10
Mail: comercial@jusan.es

Description

Call Xpress runs on a windows-based server PC, which is responsible for the capture, storage (SQL database) and processing of all call data, as well as the subsequent generation of reports and graphics. Authorized users are able to access this information via http from any web browser.

Image:jusan_license.png

Call Xpress may be licensed for capacities starting at 25 extensions, and up to 30.000 extensions.

Competitive Analysis

The Call Xpress it is compatible with all PBX models and brands, local and Multi-Tenant installations.

Deep integration into Innovaphone pbx via TCP client.

Call Xpress may be used as a local solution for one PBX, or as a centralized solution for organizations with various locations and different PBX models.

CallXpress in multi-tenant configurations, a data capture unit (generally a non-dedicated PC with a special software, but it could also be a stand-alone DataXpress buffer) is used in each location for data capture and storage, and the Call Xpress server PC collects the data from the remote locations via modem, LAN, WAN or Internet.

Summary

Call Xpress can be used by any sector and size of business. Company, hospitality, hotels, motels, camping, etc….

Pricing

Under license offered by Jusan and depending on the amount of agents and extra modules.

Configuration

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Jusan Applications CallXpress Setup Configuration (Driver: Innovaphone_Ver_12r2_sv12.lf3)

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Protocol Type TCP Server:

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Different Screenshots - example calls:

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Contact Details

Please visit jusan webpage to get more information.

JUSAN, S.A.
C/Vivero, 5
28040 Madrid
España
Tel: +34 91 456 01 10
Mail: comercial@jusan.es
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