Howto:Callmonitor

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Contents

Applies To

This information applies to

  • innovaphone PBX version 6 or higher
  • PC with windows XP or higher


More Information

The innovaphone Callmonitor is a Busy Lamp Field which shows the status of up to 400 extensions in one window. The layout is “classic”, like in hardware solutions each extension is displayed with its number. No interaction is foreseen, just the status displayed. The default colors are yellow for call setup, red for alerting, green for connected and white for presence. The call status works for innovaphone IP-Phones, IP-Dect, and analogue sets, the presence status just for innovaphone devices. SIP Phones are not supported. The application can work on the same PC as the operator. Being an independent application it is possible to show the Callmonitor even on a second monitor (extended desktop). In this manner the entire screen is available for the operator and on the second screen the Callmonitor (busy lamp field).

Callmonitor is freeware and innovaphone is not liable for any use, it will be at your own risk.

Description

Call Status:

The Callmonitor shows the following call status: Call Setup (lifting the receiver or pressing “R” in a conversation), in the example extension 37 has lifted up the receiver.

Image:cBLF_CallSetup.png

Calling, in the example extension 37 is calling extension 36.


Image:cBLF_Calling.png

Connected, in the example 37 is now talking to 36.

Image:cBLF_connect.png

If in an active window a lamp is marked with the cursor an automatic popup shows the name of the lamp:


Image:cBLF_Namen.png


Multi Location:

The application can be started multiple times on the same PC and even allows the monitoring of different PBXes. The windows can be arranged nearby and this way show the whole situation. Each window can be named to identify the PBX. The following example shows the locations Sindelfingen and Verona.


Image:cBLF_fenster.png

Disabled sets are displayed with white foreground characters.

Autosize and Storeposition:

The dimension of the Callmonitor depends on how many extensions there are in the PBX. The dimension of the table (window) depends on the number of lamps, both, revealing of lamps and sizing of the windows is done automatically, no configuration is needed. The first time the Callmonitor is started on the windows default starting position (typically in the center of a screen), if the window is moved to a position this will be stored and if the application starts again the window will be on the same position. This also works for the extended desktop and therefore the Callmonitor can be “anchored“ on a defined screen position.

Range limitation:

It is possible to limit the range of the displayed extension in the setup. If for example “300” is configured in the “up to” and “500” is configured in the “from” the Callmonitor will only display user in the range between “300” and “500”. This can also be used for scenarios that display more than 400 users, just split the extension in two ranges and start the application twice (from different directories).

Call Monitor for Version 8

Presence Status

Call Monitor 1.20 supports the presence status feature. If an extension has a presence status switched on, the Call Monitor will show that by changing the idle status background color from silver to white and the extension is displayed in navy blue instead of black. Notes are displayed, but a note will not change the presence status, just an active Presence status will trigger the status color. If the mouse pointer is on the label the call status and the note text (if available) is displayed below the extension and name as shown in following example:

Image:V1101.png

The status is updated from the PBX as soon as the application is started-up and then synchronized in real-time. There will be a short delay of about 2 seconds in synchronizing.

Call Diversion

Like the presence status an unconditional call forward is also displayed. If more than one CFU is on the first one is displayed. An active CFU is indicated with a “ >” after the number. If the mouse pointer is on the label the CFU status is displayed below the extension like in the following example:

Image:V1102.png


Of course all the combinations of call-status are possible. The following example shows extension 36 with a CFU active; extension 24 is busy, 37 too and has a presence message, too:

Image:V1103.png


Installation

Download and install .msi-package. The Windows Installer will create an entry in Windows Start Menu, under Programms/innovaphone/innovaphone Integration Tools/innovaphone Call Monitor.

Automatic startup with the PC can be done doing this file in the auto start folder. The configuration and transitory data are stored in simple text files in the same directory of the application. No registry entry is done and therefore de-installation means just deleting all files in the directory, after un-installing it. When you start the application the first time of course all fields will be empty, start the setup and then the application again. If for any reason after a setup the installation does not work anymore because of bad configuration data just delete the configuration file (innoDynaBLF.txt). You can also edit the file manually (for example change the IP address). The start position on the screen is saved in a text file called DynaBLFPos.txt.

If you want to monitor more PBX then you have to create more directories and copy the application in all of them. Now configure each Callmonitor.

Configuration

The setup is quite simple. All fields have a tooltip message that explains the meaning. The filed “IP address”, “User”, “Password” and “Query User” is the same as in the operator. Remember that “User” and “Password” is intended as the Admin access to the PBX while the “Query User” is just a dummy user on which the SOAP is working (typically in innovaphone PBX it will be named “_TAPI_”, but this is just an arbitrary choice without any meaning). The Callmonitor also supports a standby PBX, if the connection with the main PBX is lost a standby connection will be set up automatically. The name of a Callmonitor session is displayed on top of the window, if left blank in the configuration it will be displayed “innovaphone Callmonitor”.

Image:CMC01.png

If the flag “Show only registrated user” is unselected (default) extensions with no registration in the PBX are also displayed. The numbers that are not registered are displayed with white numbers instead of black ones. Note also that in case of multiple registrations or twinning just one number will be displayed. If one of the “numbers” is busy the lamp shows busy and only if both are idle the lamp will switch off. The flag “Show all lamps” is more for demo use, all lamps (400) are displayed, “empty” lamps have a label like “L168” (lamp 168).

The display range can be limited using “Hide user up to” and/or “Hide user higher than”. This could be useful for many reasons, for example 400 lamps are not enough. In this case the “first” Callmonitor can display extensions “up to” and the second one “from”. Please note that after the setup the Callmonitor has to be started again, configuration changes are not executed in runtime. On the other hand the setup is so simple and unique that typically after one try the setup is done. The flag “Show Executive User” will also display executive user which are hide by default. To get the configuration changes from the PBX in real-time it is necessary to create a group in the PBX (for example “SOAP”) and put all the interested extensions in. Do NOT mark the active flag (because this causes heavy senseless CPU traffic). Now put the query user in that group too and mark the active flag (so that object will receive all the configuration changes).

The colors of the lamp can be defined in the configuration. For each status (idle, setup, call, busy and presence) the background color can be selected. To select a color just press the button of the status and the usual windows color scheme popup will appear(in the example you see the screen of windows in German language, of course the popup will appear in the language installed on the PC).

Image:CMC02.png

Once the color has been selected it will be shown in the preview filed near the button. If you press the button “Reset to ->” all colors will return to the default values shown in the right color column.

At the top a special color can be defined for a special presence status. Just select one status from the list and set a particular color for this status.

Image:CMC03.png


Known Problems

The Callmonitor can be installed independently from an operator and so theoretically on any PC in an installation. But consider that each Callmonitor will open a SOAP session (and so an http session). Now the innovaphone PBX interface is not designed to handle many SOAP sessions. So a Callmonitor is NOT a CTI application to install on each PBX user (of course yes if there are just 10 users). CTI application uses a central server which sets-up one SOAP connection and then distributes the information to the clients. This is not implemented in this first version of the Callmonitor.

Please notice that the setup screen isn't protected, so that any user can read (password is masked) and modify the configuration, therefore you shouldn't use the "hide user" fields as a security feature but only for comfort reasons.

Caution, the configuration file (innoDynaBLF.txt) stores the entered user name and password unencrypted.

If the entered "Query User" isn't accessible the application will respond very slow. In this case please close the Callmonitor and fix the user object or edit the configuration file manually (innoDynaBLF.txt).

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