Howto:Colima CTI Office, ACD Server - Colima - 3rd Party Product

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Contents

Product name

colima CTI Office, colima ACD Server

Certification Status

Image:Recprod.PNG The tests for this product have been completed and it has been approved as a recommended product (Certification document).

Testing of this product has been finalized April 18th, 2005.

Image:Tools clipart.png FIXME: "According to information received July 2014, Colima has cancelled support for call center applications"

Category

Inbound-/Outbound Call Center Applications, incl. Automated Call Distribution and IVR

Functions

ACD, CTI, VoiceMail, Fax, Integrations-APIs

Version

Version Colima Server 3.20

CAPI Server 5.09

XCAPI 2.1.13.0

Vendor

colima communications GmbH

Description

Colima contact center solutions:

  • automated call distribution (ACD)
  • computer-telephony-integration (CTI)
  • VoiceMail- and Faxserver all in one
  • high scalability, easy to use, easy handling and administration over comfortable web frontends
  • large scale statistics and realtime reports
  • multi-client capable, multi location capable
  • full redundancy
  • itegration APIs for Lotus Notes, Outlook, SAP, Remedy, Tivoli, KHK aso.

Competitive Analysis

  • Easy to use
  • High flexibility
  • No script editing required: workflow changes on the fly with no failures
  • Optimal cost/performance ratio
  • Full smart migration support (works with every PBX)
  • Industy neutral

Pricing

Starting at 5.000,- €

Contact

Matthias Friedrichs
Tel: +49 (341) 870 594 31
Fax: +49 (341) 870 594 01
Mail: mf@colima.de
Internet: http://www.colima.de/

Related Articles

vendor homepage (German)

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