Howto:Colima CTI Office, ACD Server - Colima - 3rd Party Product
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Product name
colima CTI Office, colima ACD Server
Certification Status
The tests for this product have been completed and it has been approved as a recommended product (Certification document).
Testing of this product has been finalized April 18th, 2005.
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FIXME: "According to information received July 2014, Colima has cancelled support for call center applications" |
Category
Category:3rdParty Call Center Applications
Functions
ACD, CTI, VoiceMail, Fax, Integrations-APIs
Version
Version Colima Server 3.20
CAPI Server 5.09
XCAPI 2.1.13.0
Vendor
Description
Colima contact center solutions:
- automated call distribution (ACD)
- computer-telephony-integration (CTI)
- VoiceMail- and Faxserver all in one
- high scalability, easy to use, easy handling and administration over comfortable web frontends
- large scale statistics and realtime reports
- multi-client capable, multi location capable
- full redundancy
- itegration APIs for Lotus Notes, Outlook, SAP, Remedy, Tivoli, KHK aso.
Competitive Analysis
- Easy to use
- High flexibility
- No script editing required: workflow changes on the fly with no failures
- Optimal cost/performance ratio
- Full smart migration support (works with every PBX)
- Industy neutral
Pricing
Starting at 5.000,- €
Contact
| Matthias Friedrichs | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +49 (341) 870 594 31 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +49 (341) 870 594 01 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | mf@colima.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Internet: | http://www.colima.de/ | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||