Howto:Custom Jingle before the Announcement

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This article describes how to play some music or jingle at the beginning of an announcement call.

Contents

Applies To

This information applies to

  • innovaphone PBX V6 and later


More Information

The innovaphone PBX is able to broadcast announcement calls to multiple users/endpoints. An innovaphone IP phone receiving such a call will switch to the handsfree mode and play self a short attention sound. Sometimes it is useful to play a custom attention sound before an announcement or to play prerecorded announcements. Especially for a usage with IP21 and a loudspeaker system it is necessary to play some warning bell before the actual announcement, since IP21 does not play it like IP phones. For this purpose an ability of the innovaphone IP-Phones to setup an additional call via recording function is used. In this case the recording call is initiated to a waiting queue with a jingle as a 1st announcement configured on it.


Configuration

The configuration must be performed on the PBX and on the phone used for announcement calls.

PBX configuration

  • at first place the desired announcement file jingle.g711 and silence.g711(can be found in the innovaphone Voicemail installation file) on compact flash card or external HTTP server. Refer to related articles to find out how.
  • create a Waiting Queue in the PBX called "Jingle"
    • configure 1st Announcement URL: http://192.168.1.10/DRIVE/CF0/jingle.$coder?coder=g729,g711a
    • configure 2nd Announcement URL: http://192.168.1.10/DRIVE/CF0/silence.$coder?coder=g729,g711a
    • set "Alert Timeout" to 0


Phone configuration

  • use a additional registration for announcement calls. Because when using the "normal" registration for all call the announcement will be played.
  • under "Registration 2->Recording" set Mode to transparent and Name to Jingle or the Number to the number of Waiting Queue Object.
  • create a "Dial" function key with the number of your "MCast Announce" or "BC Conference" Object used to place your announcements and enable "Announcement" option on it.

When switching to the Registration 2 and pressing the Dial function key all phones in the multicast group will go off hook and the announcement will be played.

Alternative Phone configuration

With the alternative configuration no second registration is needed.

  • configure Recording to manual and Name to Jingle or the Number to the number of Waiting Queue Object.
  • create a a function key recording, where you enable/disable the recording function (the announcement from the waiting queue).
  • create a "Dial" function key with the number of your "MCast Announce" or "BC Conference" Object used to place your announcements and enable "Announcement" option on it.

When pressing the Dial function key all phones in the multicast group will go off hook, after press the recording key and the announcement will be played.

Related Articles

Howto:Create Conference Facility with Notification

Howto:How to convert wave files in to G7xx coder files for the HTTP interface

Howto:Installing the voicemail/music on hold on a compact flash card

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