Howto:Ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – 3rd Party Product: Difference between revisions

From innovaphone wiki
Jump to navigation Jump to search
No edit summary
Line 1: Line 1:
[[Image:ilink-Logo.jpg||200px|right]]
==Product Name==
==Product Name==
[https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]
==Certification Status==
TBD


[[Image:TeamCall-Salesforce.jpg|225px]]
==Category==
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]
{{Category:3rdParty CTI and UMS applications}}


==Vendor==


[https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]
[https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]


Kurfürstendamm 67, 10707 Berlin, Germany


==Certification Status==
[mailto:sales@ilink.de sales@ilink.de]


TBD
==Description==
ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.


ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.


ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.


[[Image:ilink-TeamCall_Salesforce.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]


==Functions==
==Functions==


*ilink TeamCall for Salesforce.com offers these key features:
ilink TeamCall for Salesforce.com offers these key features:
 
*seamless Salesforce.com CRM and workflow integration, customizable
*seamless Salesforce.com CRM and workflow integration, customizable
*high audio quality through your innovaphone/SIP phone
*high audio quality through your innovaphone/SIP phone
*familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call
*familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call
*easy outbound calls through click-to-call of your Salesforce.com contacts
*easy outbound calls through click-to-call of your Salesforce.com contacts
*speed dial
*speed dial
*automatic inbound call screen-popup: contacts, leads, cases etc.
*automatic inbound call screen-popup: contacts, leads, cases etc.
*full Salesforce.com wrap-up call workflow
*full Salesforce.com wrap-up call workflow
*save your phone call reports as Salesforce.com tasks or events
*save your phone call reports as Salesforce.com tasks or events
*latest calls and My calls today lists for quick overviews
*latest calls and My calls today lists for quick overviews
*supports Salesforce.com Lightning, Service Cloud Console and Classic modes
*supports Salesforce.com Lightning, Service Cloud Console and Classic modes
*compatible with Windows and macOS  
*compatible with Windows and macOS  
*easy install through Salesforce.com CallCenter - no client component
*easy install through Salesforce.com CallCenter - no client component


[[Image:TeamCall-Salesforce.jpg|225px]]


==Product Version==
==Version==


'''ilink:'''
'''ilink:'''
Line 53: Line 57:
*Innovaphone Tapi/TSP v8
*Innovaphone Tapi/TSP v8


==Vendor==
==Configuration==


[[Image:ilink-Logo.jpg||175px]]
TBD
 
ilink Kommunikationssysteme GmbH
 
Kurfürstendamm 67
 
D-10707 Berlin
 
Germany
 
Tel.: +49 (0)30 28526-0
 
Mail: sales@ilink.de
 
Web: https://www.ilink.de/en/index.html
 
 
==Description==
 
ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.
 
ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.
 
ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.
 
 
[[Image:ilink-TeamCall_Salesforce.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]


==Summary==
==Summary==
ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.
ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.


Line 93: Line 70:
Prices: ilink offers two different feature-sets, “basic and standard plan”.
Prices: ilink offers two different feature-sets, “basic and standard plan”.
Please contact our Professional Services team for details.
Please contact our Professional Services team for details.


==Contact==
==Contact==
 
{|
 
| ilink GmbH
Mr. Thorsten Evers
|-
 
| Mr. Thorsten Evers
Professional Services - ilink Kommunikationssysteme GmbH
|-
 
| Kurfürstendamm 67
phone: +49 30 28526-183
|-
 
| 10707 Berlin
email: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]
|-
 
| Tel: +49 30 28526-183
[[Category:Referral Product|{{PAGENAME}}]]
|-
| Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]
|}

Revision as of 13:40, 15 May 2019

Ilink-Logo.jpg

Product Name

ilink TeamCall for Salesforce.com

Certification Status

TBD

Category

Category:3rdParty CTI and UMS applications

Vendor

ilink Kommunikationssysteme GmbH

Kurfürstendamm 67, 10707 Berlin, Germany

sales@ilink.de

Description

ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.

ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.

ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.

ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch

Functions

ilink TeamCall for Salesforce.com offers these key features:

  • seamless Salesforce.com CRM and workflow integration, customizable
  • high audio quality through your innovaphone/SIP phone
  • familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call
  • easy outbound calls through click-to-call of your Salesforce.com contacts
  • speed dial
  • automatic inbound call screen-popup: contacts, leads, cases etc.
  • full Salesforce.com wrap-up call workflow
  • save your phone call reports as Salesforce.com tasks or events
  • latest calls and My calls today lists for quick overviews
  • supports Salesforce.com Lightning, Service Cloud Console and Classic modes
  • compatible with Windows and macOS
  • easy install through Salesforce.com CallCenter - no client component

TeamCall-Salesforce.jpg

Version

ilink:

  • TeamCall for Salesforce.com release 5.1.16

Innovaphone:

  • Innovaphone IPVA Release: Version 9.00 hotfix 14 (9.061046)
  • Innovaphone Tapi/TSP v8

Configuration

TBD

Summary

ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.

ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.

Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.

Prices: ilink offers two different feature-sets, “basic and standard plan”. Please contact our Professional Services team for details.

Contact

ilink GmbH
Mr. Thorsten Evers
Kurfürstendamm 67
10707 Berlin
Tel: +49 30 28526-183
Mail: thorsten.evers@ilink.de