Howto:InnoStats - XQTING Reporting Engine: Difference between revisions

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Service report: provides information that allows you to check whether SLAs are met (e.g. % of the calls answered within 15”).
Service report: provides information that allows you to check whether SLAs are met (e.g. % of the calls answered within 15”).


[[image:InnoStatsIVRDistribution.png|center]]
[[image:InnoStatsIVRDistribution.png|center|thumb|200px]]


==System Requirements==
==System Requirements==

Revision as of 14:27, 16 May 2018

Logo xqting small.png

Product Name

InnoStats 2.0

Description

Discover the efficiency of your telephone reception

Do you have any idea how long your customers, in average, have to wait before (s)he’s answered on the phone? What is your estimate on number of calls lost per month? Do you know whether people get lost in your IVR menus? If not, InnoStats can help you!

InnoStats is a web based software that provides comprehensive reporting on Innovaphone PBX traffic.

The Innovaphone PBX series supports advanced, complex call routing logic for your organization. It allows to combine a.o. IVR, announcement messages and queues according to your needs. With InnoStats, XQTING offers a web based tool to report on these Waiting Queue objects. An easy interface helps you to get results in just a couple of clicks. More advanced users can benefit from the powerful SQL query building tool. No programming skills are required. Three levels of users are defined for optimal use and safety: system administrator, manager and viewer. For each category of objects, one or more type of reports are available. Call lists: an overview of calls that comply with certain conditions (e.g. missed calls, calls outside office hours) Distribution report: graphical representation of choices made in IVR menus (e.g. % of the callers select option 1 in the main menu) Service report: provides information that allows you to check whether SLAs are met (e.g. % of the calls answered within 15”).

InnoStatsIVRDistribution.png

System Requirements

Installation

Configuration

Contact

Jan Vidts
XQTING
Kampenstraat 27
9552 Herzele
Belgien
+32 475 345 555
jan.vidts@xqting.be