Howto:InnoStats - XQTING Reporting Engine

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Product Name

InnoStats 2.0

Description

Discover the efficiency of your telephone reception

Do you have any idea how long your customers, in average, have to wait before (s)he’s answered on the phone? What is your estimate on number of calls lost per month? Do you know whether people get lost in your IVR menus? If not, InnoStats can help you!

InnoStats is a web based software that provides comprehensive reporting on Innovaphone PBX traffic. It supports the traditional IP gateways as well as the IPVA (Virtual Appliance). InnoStats reports on the Innovaphone Waiting Queue objects. It delivers insight on how calls move through the Messages, IVRs and Queues within the PBX. InnoStats supports different types of reports: Service reports (measuring SLAs), Distribution reports and essential Call lists.

System Requirements

Installation

Configuration

Contact

Jan Vidts
XQTING
Kampenstraat 27
9552 Herzele
Belgien
+32 475 345 555
jan.vidts@xqting.be