Howto:InnoStats - XQTING Reporting Engine

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Contents

Product Name

InnoStats 2.0

Certification Status

Image:Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Vendor test report and configuration hints were received May 17th, 2018

Category

Call Statistics, Call Monitoring Systems

Description

Discover the efficiency of your telephone reception

Do you have any idea how long your customers, in average, have to wait before (s)he’s answered on the phone? What is your estimate on number of calls lost per month? Do you know whether people get lost in your IVR menus? If not, InnoStats can help you!

InnoStats is a web based software that provides comprehensive reporting on Innovaphone PBX traffic.

The Innovaphone PBX series supports advanced, complex call routing logic for your organization. It allows to combine a.o. IVR, announcement messages and queues according to your needs. With InnoStats, XQTING offers a web based tool to report on these Waiting Queue objects. An easy interface helps you to get results in just a couple of clicks. More advanced users can benefit from the powerful SQL query building tool. No programming skills are required. Three levels of users are defined for optimal use and safety: system administrator, manager and viewer. For each category of objects, one or more type of reports are available. Call lists: an overview of calls that comply with certain conditions (e.g. missed calls, calls outside office hours) Distribution report: graphical representation of choices made in IVR menus (e.g. % of the callers select option 1 in the main menu) Service report: provides information that allows you to check whether SLAs are met (e.g. % of the calls answered within 15”).

InnoStats reveals a wealth of call and caller information that was difficult to access and interpret up till now. Get your report of the day, the last 7 days, this month, or any period just by a couple of clicks. Interpret, change (bar, line, stacked, tiled) graphs according to your needs/preferences and save them as a .png so that you can use it for instance in a presentation.


Features

Summary of the features within InnoStats:

  • Different types of users:
    • System administrator (configuration, user management, reports)
    • Administrator (user management, reports)
    • Viewer (reports)
  • Types of reports:
    • Service reports (SLA)
    • Distribution reports
    • Call lists
  • Create a report in just a couple of clicks:
    • Enter data range (or select a predefined one e.g. "today", "last month",...)
    • Select the objects
    • Optional: use advanced SQL commands (no programming skills required) to set additional filters

Configuration

Interaction between InnoStats and Innovaphone looks as follows:

The InnoStats manual explains - step by step - how to configure the Innovaphone PBX. Most important steps are:

  • In General -> Admin, add a user with Administrator rights

image:InnoStatsAddUser.png

  • In PBX -> Config -> General, tick the option Generate CDRs

Image:InnoStatsGenerateCDRs.png

  • In Gateway -> CDR0 or CDR1, enter the IP address and port for the InnoStats service

image:InnoStatsCDR.png

Innovaphone versions

InnoStats is tested and runs on V10, V11R1, V11R2, V12R1 and V12R2.

System Requirements

In order to run InnoStats, you need:

  • .NET framework 4.7.1
  • InnoStats license file
  • Microsoft SQL Server 2008R2 Express database (or better)

Installation

InnoStats comes with a automated setup and bootstrap wizard in which connection with the database and PBX are made and a first user is created.

Contact

XQTING

Jan Vidts

Kampenstraat 27

9552 Herzele | Belgium

Phone: +32 475 345 555

Email: jan.vidts@xqting.be

WWW: www.xqting.com

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