Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product

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Contents

Product name

samwin

Certification Status

The tests for this product have been completed.

Testing of this product has been finalized July 2017.

Category

Inbound-/Outbound Call Center Applications, incl. Automated Call Distribution and IVR

Functions

Short summary of the most famous features:

  • User-oriented interaction
  • Brick based user interface
  • Multi-customer support
  • CRM /ERP integration
  • High scalability
  • Cost efficient license model
  • Modular structure
  • Web-based and desktop client
  • Directories and presence
  • Supervisor features
  • Professional routing and overflow management
  • Reporting and real time displays
  • ….

Version

7.3 / 8

Vendor

telecommunication software gmbh

Description

samwin contact center:

The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 8, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.

Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to alarm scenarios. Paired with the flexible and modular web client, samwin has the perfect tools to integrate fully into the client processes.


Image:DemoscreenCC.jpg

samwin switchboard client:

A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.

Contact

telecommunication software gmbh

Grabenweg 58

6020 Innsbruck


Tel: +43 512 9390

Fax: +43 512 9390 333

Mail: office@telecomsoftware.com

Web: www.telecomsoftware.com / www.samwin.net

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