Howto:SAMwin.innovaphone SIP Operator and SAMwin.CBC Enterprise Edition Feature Comparison
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Applies To
This information applies to following products of Telecommunication Software GmbH:
- SAMwin.innovaphone SIP operator
- SAMwin.CBC Enterprise Edition
More Information
The SAMwin.CBC Enterprise Edition provides following additional features, that not included in the SAMwin.innovaphone SIP Operator :
- Public system wide parking queue customizable
- Different greeting texts for different trunks / members
- Malicious call recording
- Automatic mail to the supervisor in case of a recorded call
- Automatic voice greeting with prerecorded announcements for each operator
- Automatic voice greeting depending on time of day, caller id, trunk, called number, operator, etc.
- Braille support (for visually impaired)
- Multi-user, multi-site and multi-PBX support
- Directory view restricted by the location of the console
- Integration of telephone book CD APIs with reverse lookup function (e.g. SwisscomDirectory, KlickTel, etc.)
- Unlimited number of queues and skill sets
- Arbitrary assignment of queues and console operators (n:n)
- Operator is able to check in a queue on the fly (depending on his rights) for covering call peaks
- Individual pre-recorded announcements for each queue and each call status (busy, no answer)
- Queue arbitration can be configured by time of day, day of week and national holidays
- Queue arbitration can be configured by caller id (number or name)
- Queue arbitration can be configured by called number (dialed through)
- Full support of decentralized installation in a multi-site environment
- Automatic overflow from one queue to another queue or extension by waiting time or number of callers
- Customizable call distribution
- Call transfer to queue
- One-Click GSM send text function (SMS) with default ext, contains recipient address, caller name and number, timestamp, etc. for urgent notification
- Web interface for end user directory lookup and dial functions (Optional)
- Presence Management: User status can be set via the Web interface client (SAMwin Web directory)
- Push message to telephone display
- Interface to 3rdparty presence management systems
- SIP Cluster Functionality
- Microsoft OCS ® Integration