Howto:SAP BCM7 - 3rd Party Product

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Contents

Product name

SAP BCM (Business Communication Management) - US page

SAP BCM has been renamed to SAP Contact Center in April 2014. SAP Contact Center is a more informative name as it immediately reveals what it is about.

Certification Status

Image:EngineeredProd.png The tests for this product have been completed and it has been approved as a engineered product (Certification document).

Testing of this product has been finalized July, 2013.

The product is certified according to the SAP BCM compatibility test program.

Category

  • interworking with 3rd Party PBX
  • Inbound-/Outbound Call Center Applications, incl. Automated Call Distribution and IVR

Functions

  • contact center suite

Version

  • SAP BCM, version 7.0 SP5
  • innovaphone phones V10

Vendor

SAP BCM

Description

  • SAP Business Communications Management (SAP BCM) is an all-software and Voice over IP (VoIP) based, multichannel contact center suite which helps you to provide responsive, consistent and complete customer care and increase the productivity of your contact center operations.
  • It enables you to efficiently handle customer communications in inbound and outbound contact centers and also leverage the expertise of office and mobile workers.
  • SAP BCM contact center suite can be operated as a stand-alone solution or integrated with SAP Customer Relationship Management (SAP CRM).
  • The deep integration allows organizations to build streamlined end-to-end processes for sales, marketing and customer service.
  • The software also integrates with other SAP applications and services and numerous third party software solutions.
  • Main features:
    • Unified Communications Routing
    • IVR Services
    • Voicemail Services
    • Real-time Monitoring
    • Reporting and Analytics
    • Management and Administration
    • Directory Services
    • Presence Services
    • Voice Recording

Summary

Testing of compatibility of innovaphone phone devices and SAP BCM where done according to the SAP BCM compatibility test program.

All required tests have been passed successfully.

As a result

Contact & Pricing

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