Howto:Stonevoice App Suite 2.4 - Testreport

Product name

Stonevoice Application Suite 2.4

Current certification state

The tests for this product have been completed.

Testing of this product has been finalized July 18th, 2008.

Configured Scenario

Version

• Stonevoice Application Suite 2.4
• innovaphone version: 6.00 sr1-hotfix3 [07-60600.58]

Product Setup

Installation

• since the installation guide is well documented you can use it for installing the stonevoice applications

Test - Setup - Configuration

As you can see in the screenshot taken from the PBX-Master, the stonevoice products have been configured as described in the installation manual.

There is only one minor flaw in the documentation.

When configuring the phone function key for MWI , make the following adjustments. For the MWI function key, also insert the H323 Name MWI in the textfield Name. The screenshot/description of the installation guide does not contain this seting.

Product Test

Stonevoice Voicemail

The main purpose of the VM test was to see if the software can operate as part of our location concept. The customer has a voicemail server in the main location, but wants to use it also for phones/users in the secondary location. Also tested were the supported codecs, as well as the supported transfer methods.

• supported codecs test:
  • G711 A/U - YES
  • G729 - YES
  • G723 - NO

• supported transfer methods:
  • transfer with consultation - NO
  • blind transfer - NO
  • reroute transfer(User doen't pick up the call, but reroutes it to vm by pressing the redial key) - YES

• CFNR/CFB/CFU to voicemail - YES
• send vm - messages per email - YES
• listen to vm over webinterface - YES
• receive MWI messages at phone - YES
• direct call to vm over function key at phone - YES
• call to innovaphone Waiting Queue. The WQ transfers the call to the Voicemail. - YES

Stonevoice Stonefax

The StoneFax test focused on testing the sending and recieving of faxes from different applications. Another important part was least cost routing of outgoing faxes.

• Sending and receiving faxes by:
  • web-interface - YES
  • outlook - YES
  • sending fax by printer - YES

• supported codecs test:
  • G711 A/U - YES
  • T.38 - YES

• Least Cost Routing
  • StoneFax offers different IP - Routes for certain number prefixes. This method is not usable in an innovaphone scenario. However you can realize least cost routing of outgoing faxes, by innovaphone tools(using GW routes).

Stonevoice IVR

The main IVR test-issue was the compatibility with already existing innovaphone Waiting Queues. Beside that general tests, like codec and transfer support were done.

• only one demo IVR - project tested(Sample3-RepeatCode) - YES(after some bugfixing)
• call to innovaphone Waiting Queue. The WQ transfers the call to the IVR-System. - YES

• supported codecs test:
  • G711 A/U - YES
  • G729 - NO
  • G723 - NO

• supported transfer methods:
  • transfer with consultation - NO
  • blind transfer - NO
  • reroute transfer(User doen't pick up the call, but reroutes it to vm by pressing the redial key) - YES

• only one demo IVR - project tested(Sample3-RepeatCode) - YES
• call to innovaphone Waiting Queue. The WQ transfers the call to the IVR-System. - YES

Stonevoice Meetnow

• supported codecs test:
  • G711 A/U - YES
  • G729 - YES
  • G723 - NO

• supported transfer methods:
  • transfer with consultation - NO
  • blind transfer - NO
  • reroute transfer(User doen't pick up the call, but reroutes it to vm by pressing the redial key) - YES

• tested more than two simultanous conferences - YES
• email could not be sent to participants, because of missing SMTP - Configuration
• not possible to take another participant into the conference by using Transfer/Conference feature of innovaphone phones
• connects via H.323 to the PBX. Meetnow does not support the H.235 protocol, so its not possible to authenticate via password to the PBX.

Bugs

• installation manual doesn't describe configuration of MWI function key correctly
• VM-Pin was not processed correctly - fixed
• blind and consultation transfer do not work
• Stonevoice H323 registration is lost every hour for about 10 seconds
• IVR-Studio has bugs, when designing/changing a IVR project
• IVR doesn't handle SIP - Calls using G729 codec correctly(accepts call,but no media)
• MeetNow cannot handle when a call is put on hold
• MeetNow SMTP configuration is not described in manual?
• MeetNow cannot register/authenticate at the PBX using a password - Meetnow does not support H.235.
• IVR-Studio cannot register/authenticate at the PBX using a password

Summary

SSAM

SSAM can be used as voicemail solution in a location concept. The not supported transfer function is in most real life scenarios unimportant. The Voicemails are indicated by MWI, and can be listened by direct dial from the phone. Threre were no interopability problems with innovaphone waiting queues.

StoneFax

StoneFax passed every test, least cost routing is done by innovaphone Gateway routes.

IVR

IVR still has some bugs, thats why it didn't leave a stable impression. However it supports innovaphone Waiting Queues and if tested before the installation, it could be a valiable IVR solution for your enviroment. A new IVR version will follow shortly, so lookout for updates in the IVR testreport.

MeetNow

MeetNow has alos some minor bugs, which somehow hamper the elsewhile good impression of the tool.

General impression I want to mention the good support stonevoice has offered, during this compatibility test. The usage of advanced remote desktop applications, allow the fast debugging of most problems.