Howto:Sunrise Business voice - SIP Trunk - SIP Provider Compatibility Test

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Innovaphone Compatibility Test Report

Summary

SIP Provider: Sunrise Business voice

The provider supports all mandatory innovaphone features and is therefore qualified as recommended SIP Provider.

That being said, the provider has achieved 86,34% of all possible test points (139 of 161). For more information on the test rating, please refer to Test Description V11 and later


Please Note, that some features are restricted or not supported by Sunrise

    • The T.38 feature is not available
    • Fax via G.711 (T.38 to G.711 / Audio Fax support) is supported by Sunrise and work in most scenarios.
  • Only G.711a, G.711u is supported, in special cases G.729 is supported, no other codecs are supported
  • Overlapped Sending is not supported
  • NAT Detection is not supported
  • Redundancy Mechanism are supported when using two Sunrise Gateways
  • SIP over TCP and SIP over TLS is not supported
  • Call using SRTP are not supported

Sunrise doesn't support "Reverse Media negotiation". Because of this, "Media-Relay" and an "Exclusive Coder Setting" must be configured. In contrast to a SIP trunk which does not need Media-Relay, the transport of all RTP packets across the gateway will result in a higher CPU load.

In order to use some Features like Clip no screening, some configuration must be done.

Supported Features:

  • Direct Dial In
  • DTMF
  • CGPN can be suppressed
  • CLIP No Screening
  • Hold/Retrieve
  • Blind Transfer

Supported Codecs:

  • G.711a, G.711u and in special cases G.729 only

Current test state

Recprod.PNG The tests for this product have been completed and it has been approved as a recommended product (Certification document).

Testing of this product has been finalized July 2015.

Testing Enviroment

SunriseSIPProviderTestTopology1.png

This scenario describes a setup where the PBX and phones are in a private network.

Sunrise is providing an own Gateway ("SBC") which must be located in the customers private network. This Gateway has two connections:

  • One connection to Sunrise
  • One connection to the PBX

Because of this, the SIP Trunk does not connect directly to the internet, but to the Sunrise Gateway ("SBC").

The SIP trunk must be configured with "Media Relay", "exclusive G.711a" and "NO T.38".

See configuration

Test Results

For more information on the test procedure, please read the following wiki article: Test Description V11 and later. Bold lines in the test results indicate a KO-criteria.

(*1) In special cases G.729 is supported, must be booked and enabled at Sunrise

(*2) Fax via G.711 (T.38 to G.711 / Audio Fax support) is supported by Sunrise and work in most scenarios.

(*3) While Sunrise do not offer a second ip address on the same port as the gateway, Sunrise offers a dual homing solution involving two SBCs configured on one account.

Basic Call

Tested feature Result
call using g711a OK
call using g711u OK
call using g723 NA
call using g729 OK (*1)
call using g722 NA
Overlapped sending NA
early media channel outgoing OK
Fax using T.38 NA
T.38 Transcoding by the provider NA
Fax using G.711 OK (*2)
Reverse Media Negotiation NOK
CGPN can be suppressed OK
CLIP no screening OK
Long time call possible(>30 min) OK
External Transfer OK
NAT Detection NA
Redundancy OK (*3)
SIP over TCP NA
Voice Quality OK? OK

Direct Dial In

Tested feature Result
Inbound(Provider -> Innovaphone) OK
Outbound(Innovaphone -> Provider) OK
Loop In call(Innovaphone -> Provider -> Innovaphone) OK

DTMF

Tested feature Result
DTMF tones sent correctly via RTP-events(RFC 2833) OK
DTMF tones sent correctly via SIP-Info OK
DTMF tones received correctly via RTP-events(RFC 2833) OK

Hold/Retrieve

Tested feature Result
Call can be put on hold OK
Held end hears music on hold / announcement from PBX OK

Transfer with consultation

Tested feature Result
Call can be transferred OK
Held end hears music on hold OK

The following tests are made to test if call transfer is working.

Tested feature Voice Ok? MoH Ok?
inno1 calls inno2. inno2 transfers to PSTN-phone. OK OK
inno1 calls PSTN-phone. inno1 transfers to inno2. OK OK
inno1 calls PSTN-phone. PSTN-phone transfers to inno2. OK OK
PSTN-phone calls inno1. inno1 transfers to inno2. OK OK
PSTN-phone calls inno1. PSTN-phone transfers to inno2. OK OK
PSTN-phone calls inno1. inno1 transfers to other PSTN-phone-2. OK OK

Transfer with consultation (alerting only)

Tested feature Result
Call can be transferred OK
Held end hears music on hold or dialling tone OK
Call returns to transferring device if the third

Endpoint is not available

OK

The following tests are made to test if call transfer is working.

Tested feature Voice Ok? MoH Ok?
inno1 calls inno2. inno2 transfers to PSTN-phone. OK OK
inno1 calls PSTN-phone. inno1 transfers to inno2. OK OK
inno1 calls PSTN-phone. PSTN-phone transfers to inno2. OK OK
PSTN-phone calls inno1. inno1 transfers to inno2. OK OK
PSTN-phone calls inno1. PSTN-phone transfers to inno2. OK OK
PSTN-phone calls inno1. inno1 transfers to other PSTN-phone-2. OK OK

Blind Transfer

Tested feature Result
Call can be transferred OK
Held end hears dialling tone OK

The following tests are made to test if call transfer is working.

Tested feature Voice Ok?
inno1 calls inno2. inno2 transfers to PSTN-phone. OK
inno1 calls PSTN-phone. inno1 transfers to inno2. OK
inno1 calls PSTN-phone. PSTN-phone transfers to inno2. OK
PSTN-phone calls inno1. inno1 transfers to inno2. OK
PSTN-phone calls inno1. PSTN-phone transfers to inno2. OK
PSTN-phone calls inno1. inno1 transfers to other PSTN-phone-2. OK

CFU / CFB Transfer

Tested feature Result
Call can be forward OK
Held end hears dialling tone OK

CFNR / Blind Transfer (alerting only)

Tested feature Result
Call can be transferred or forward OK
Held end hears dialling tone OK

The following tests are made to test if call transfer is working.

Tested feature Voice Ok?
inno1 calls inno2. inno2 transfers to PSTN-phone. OK
inno1 calls PSTN-phone. PSTN-phone transfers to inno2. OK
PSTN-phone calls inno1. inno1 transfers to inno2. OK
PSTN-phone calls inno1. inno1 transfers to other PSTN-phone-2. OK

Broadcast Group & Waiting Queue

Tested feature Result
Caller can make a call to a Broadcast Group OK
Caller can make a call to a Waiting Queue OK
Announcement if nobody picks up the call OK

Configuration

Firmware version

All innovaphone devices use V11 build 11.3127 as firmware during test.

SIP - Trunk

Following configuration needs to be done in the SIP Gateway Interface settings:

  • 1: Use "Gateway without Registration" as "Mode"
  • 2: Enter the IP address of Sunrise SBC for "Remote Domain"
  • 3: Enter the IP address of the innovaphone Gateway for "Local Domain"
  • 4: Enter the IP address of Sunrise SBC for "Proxy"
  • 5: Select G.711a as coder 20ms as Framsize and Exclusive
  • 6: Disable "T.38", Enable Media-Relay" and No ICE"
  • 7: Disable encryption
  • 6: Use "Fixed AOR" in "From Header" and "CGPN in user part of URI" in "Identity Header"

SunriseSIPProviderTestConfig1.png

Number Mapping

Following configuration needs to be done in the SIP Gateway Number Mappings:

  • 1: Because Sunrise is using the full national number for incoming calls, you need to cut off the digits before an extension. In example, 04450199xx will be translated to xx.

SunriseSIPProviderTestConfig2.png

Route Settings

A default Route Setup is used:

  • 1: Force Enblock Setting is required for outgoing calls.

SunriseSIPProviderTestConfig3.png

Fax

Sunrise does not support Fax communications with T.38. Because of this, T.38 can not be used.

If you want to use our Faxserver, you need to set T.38 to G.711 translation (Audio Fax support, available from V11). This works in a lot of cases where you have no problems with QoS.

Example to set T.38 to G.711 translation (Audio Fax support) on the Faxserver interface:

SunriseSIPProviderTestConfig4.png