Howto:Talkbase - FROX AG - 3rd Party Product: Difference between revisions

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[[Image:Logo_talkbase_RGB_pos.png||200px|right]]
[[Image:Logo_talkbase_RGB_pos.png||200px|right]]
{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}
==Product Name==
==Product Name==
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talkbase [http://talkbase.com Product Site]
talkbase [http://talkbase.com Product Site]


==Certification Status==
==Certification Status==
<!-- by inno
{{Template:Compat_Status_referral_product_new}}
  - uncomment one of the stati below
  - update date below
  -->
<!--{{Template:Compat Status "planned"}}-->
<!-- {{Template:Compat Status "in progress"}} -->
<!-- {{Template:Compat_Status_"referral_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!-- {{Template:Compat_Status_"engineered_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!-- {{Template:Compat_Status_"rec._prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!--{{Template:Compat Status "tested"}} -->
<!-- {{Template:Compat Status "rejected"}} -->
<!-- {{Template:Compat_Status_"referral_prod."-no-certificate}} -->


<!-- Testing of this product has been finalized January 1st, 1970. -->
==Category==
[[Category:Referral Product|{{PAGENAME}}]]
{{Category:3rdParty Call Center Applications}}
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]


<internal>
==Description==
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Talkbase is a client- server structured attendant console. Our solution is for operator via web browser reachable, so no plugins or installation are required on the clients. For the communication between the endpoints WebRTC is used and for the registration at pbx the standard VoIP protocol SIP. The server software will be installed on windows server 2008 R2 or later.
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) <strong>bitte Nachricht an ptr</strong>!
<br>Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>


==Category==
==Applies To==
<!-- by inno:
Tested with talkbase Version 1.76 and Innovaphone Virtual Appliance V12r2 final (build 12514900)
  - select one or more of the available recommended product categories
    a list of valid Categories can be found in
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{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]


==Functions==
==More Information==
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===Functions===
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Short summary of the most important features:
Short summary of the most important features:


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*Caller history
*Caller history


 
==Contact Details==
==Version==
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  - version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied
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Tested with talkbase Version 1.76 and Innovaphone Virtual Appliance V12r2 final (build 12514900)
 
==Vendor==
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[[Image:Frox Icon O RGB.png]] [http://www.frox.ch FROX AG]
[[Image:Frox Icon O RGB.png]] [http://www.frox.ch FROX AG]
==Description==
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  - add short description of the product features, like on a data sheet.  Maximum 250 words.
  -->
Talkbase is a client- server structured attendant console. Our solution is for operator via web browser reachable, so no plugins or installation are required on the clients. For the communication between the endpoints WebRTC is used and for the registration at pbx the standard VoIP protocol SIP. The server software will be installed on windows server 2008 R2 or later.
==Competitive Analysis==
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==Summary==
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[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
<br>- or -<br>
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This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
<br>- or -<br>
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This solution has been tested by the vendor. 
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
<br>
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]
==Pricing==
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coming soon
==Contact==
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{|
{|
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| Mail: || [mailto:michael.rohr@frox.ch michael.rohr@frox.ch]
| Mail: || [mailto:michael.rohr@frox.ch michael.rohr@frox.ch]
|}
|}
[[Category:Compat|{{PAGENAME}}]]

Revision as of 11:11, 23 June 2017

Logo talkbase RGB pos.png

Product Name

talkbase Product Site

Certification Status

Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Category

Category:3rdParty Call Center Applications

Description

Talkbase is a client- server structured attendant console. Our solution is for operator via web browser reachable, so no plugins or installation are required on the clients. For the communication between the endpoints WebRTC is used and for the registration at pbx the standard VoIP protocol SIP. The server software will be installed on windows server 2008 R2 or later.

Applies To

Tested with talkbase Version 1.76 and Innovaphone Virtual Appliance V12r2 final (build 12514900)

More Information

Functions

Short summary of the most important features:

Data search

  • Search Engine
  • Phonetic search

Directories

  • Add, edit and delete directory entries
  • Synchronization of data with Active Directory
  • Notes
  • Configurable column arrangement
  • Flexible directory columns
  • Tags (Keywords)
  • Talkbase absences
  • Calendar information from MS Exchange
  • Support for multiple directories
  • Configurable colors and icons
  • Favorites

Call Handling

  • Automated call distribution
  • Parallel ringing
  • Automatic caller identification
  • Consult calls
  • Blind transfers
  • Direct dialing
  • Call picking from queue
  • Hold calls
  • Mute
  • Toggle between caller and callee
  • Recall support on no answer
  • Time-based forwarding of calls in the queue
  • Beep when a new call is in the queue
  • Reject call
  • Longest idle time
  • Park calls

Status Information

  • Status display of logged-in operators
  • Status display of all main numbers

Options

  • Notifications and music while queued
  • Music on hold
  • Pause function for operators
  • Active Directory based user management
  • Multilingual (English and German)
  • Automatic login (remember me function)
  • WebRTC
  • Personal logbook
  • Centralized call journal
  • Customizable key shortcuts for all functions
  • Management of opening hours and forwardings
  • E-mail templates for notifications
  • Single Sign On (SSO) with Active Directory
  • Alarming
  • Temporarily redirect main number
  • Modify call forwarding settings of users
  • Change operator group in rush hour
  • Caller history

Contact Details

Frox Icon O RGB.png FROX AG

Michael Rohr
FROX AG
Feldbachstrasse 80
CH - 8634, Hombrechtikon
Tel: +41 55 254 12 44
Mail: michael.rohr@frox.ch
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