Howto:TeMenoDigital - TeMeno GmbH - 3rd party product

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Contents

Product Name

TeMenoDigital

Certification Status

Image:Referralprod.PNGThis product is listed due to a customer testimonial. No tests have been conducted by innovaphone.

Category

Alarm system/server solutions

Disclaimer

The content of this document has been compiled with meticulous care and to the best of our knowledge. However, we cannot assume any liability for the up-to-datedness, completeness or accuracy. In particular, no assurance is given as to whether the products described here are suitable or unsuitable for specific purposes.

Temeno GmbH reserves the right to change specified products and product information here without any notice. Temeno GmbH rejects any further liability resulting from the use of the products described here. The issuance of this document does not imply any license rights to use the products listed, neither Temeno GmbH nor the third company.

System description

Description
Description

The TeMeno Alarmserver MeNoDigital allows you to spread voice and/or text messages with the help of internal and external voice and data networks. This is especially useful when standard information must be transferred quickly to a specific target group - such as alarm- and fault-messages in case of fire or emergency, nurse calls in hospitals or error messages that indicate a building manager technical action in building management systems.

MeNoDigital acts as a central link between the building or person on one side and the telecommunications world on the other side: All incoming messages are recorded, processed and forwarded as a text or voice message within seconds of pre-defined recipients. To this end, the server uses existing phones, like standard-, DECT or mobile phones.

All operations are logged in detail and are on the network at all times ready for further processing. Depending on the application and individual requirements are additional hardware modules and interfaces available to extend the functionality. The same applies to a variety of available software modules that can be installed and activated following your needs.

System overview

MeNoDigital Alarmserver is based on four elements:

System overview
System overview
  • INPUT – brings the information to the MeNoDigital Alarmserver
  • OUTPUT - the receivers of information from the MeNoDigital Alarmserver
  • ALARM - the Personal-, Group- & Alarm-Data which defines the way from INPUT to OUTPUT through the MeNoDigital Alarmserver
  • MANAGEMENT - Operation, monitoring and analysis the ALARMs of the MeNoDigital Alarmserver


The MenoDigital Alarmserver provides comprehensive personal security, efficient and reliable emergency communications, specific alarms in disaster situations, fast evacuation of buildings, monitoring of production facilities and technical components, and s considered as a conference and multimedia messaging platform.

Fields of application

  • Mobilization and evacuation
  • Voice-recording, Web-playback
  • Alerting & Emergency calls
  • Hotline & Conference
  • Customer-specific applications
  • Lone workers' protection & localization
  • Task-management, 4G/Wi-Fi Client applications

Features

Input

MeNoDigital Alarmserver basically supports a various number of Interfaces and Protocols to collect the Alarm Inputs. Here are some examples of Interfaces:

Input
Input
  • Supervision of contacts free of potential
  • Integration of fire and intrusion detection systems
  • Links to building management systems / SPS
  • Nurse calls, heart alarm, emergency calls
  • Will-dependent (panic button) and will-independent (dead man function) alarming
  • Launching alarms by phone calls, SMS, e-mail, mouse, key-board and screen, fax, Internet / Web
  • Data connection over SNMP, TCP/IP, Socket, FTP
  • Serial connections over ESPA 4.4.4 and ESPA+
  • Generic Printer Protocol
  • IP integration
  • ESPAX
  • OPC UA
  • XML
  • e-mail
  • HL7 Protocol
  • Alarm APP


Output

MeNoDigital Alarmserver basically supports a various number of Interfaces and Protocols to send the Alarms to several receivers.

Output
Output

Here are some examples:

  • Calls with clear messages (Voice) to internal and external phones
  • Text-messages to DECT – phones and other system phone sets
  • Text-messages sent as SMS to GSM mobile phones and pager
  • Alarm messages and information sent by fax and or e-mail
  • Broadcasting onto loudspeaker system
  • Alarm signal through broadcast to any PC-system in the network
  • Emergency calls through SNMP, FTP, contacts (relays free of potential)
  • Loudspeaker broadcast
  • Data connection over SNMP, TCP/IP, Socket, FTP
  • Serial connections over ESPA 4.4.4 and ESPA+
  • Connection via various protocols like ESPAX, OPC UA, XML, HL7
  • Alarm APP


Alarm

The digital alarm server type MeNoDigital uses the internal and external infrastructure of voice and data networks for rapid distribution of text and voice information. The basic functions are: large areas alarming, broadcast and emergency alarms and teleconferences.

Alarm
Alarm

The base module includes:

  • Detailed logging of all events
  • Query via WEB browser on the network
  • Export of subscribers as CSV and in Excel format
  • Enter and manage any number of participants
  • Any number of alarm groups be set up
  • Any number of receivers groups be set up
  • Alarm via voice and text
  • Free assignment of announcements, each target can be assigned with a separate announcement
  • Adjustable call parameters:
    • Call duration, call number, ringing pauses
    • alarm delay
    • repeat alarm
  • Announcement repetition up to 15
  • Maximum use or limited channels
  • call Minimum number of participants or always all
  • Call interruption and call intrusion
  • Confirmation possibilities for incoming messages
  • Call recording
  • PBX interface monitoring
  • Localisation
  • Technical alarm indicating radio connection loss or Handset out of service
  • Personal- / Lone worker-alarm system according to DGUV Rule 112-139 (formerly BGR/GUV-R 139)


More features

Ad hoc alert

With this module, it is possible, for example, to alert certain groups of people, a team of doctors with a currently-spoken announcement via the telephone or a building to evacuate quickly in fire or bomb threat.


SMS via Mobile Networks

Simple sending SMS messages

SMS as Flash Send (SMS messages are directly on the display)

Status Report with Valid Period on the delivery of the SMS (the program will be informed when the SMS message has arrived at the mobile phone)


Client management This software module enables the division of MeNoDigital dataset such as alarms, actions and participants in multiple logical units, so that a WEB client can only view and edit the relevant data.

This feature also enables the clear display of large datasets.

There are any number of client groups and participants possible in a client list.


Time-dependent alerting

Alerting - broadcast with validity for different day / night service variants.

Certain target groups, for example, nursing stations can be differently generated in each set time. Valid for PBX-connection / DECT, network and other optical display modules.


Alarm via e-mail (input)

At regular intervals, the alarm server checks the e-mail server whether messages have been received. If, for example, a fault message is activated the alarm server send a corresponding alarm broadcast. The e-mail server must provide the Pop 3 protocol.


Protocol dispatch or alerting via e-mail

using pre-configured text modules.

Prerequisite is an existing e - mail server with SMTP - protocol.


Protocol sent by fax

Once an alarm action or a broadcast is done, the alarm log is sent as a PDF file automatically to one or more fax connections.


Dialing / Pre-dialing

This feature can be initiated or stopped alerts / broadcasts by dialing / key figure (in Dial).

Also SIG can contacts be set and reset.


Call acknowledgment (alarm-broadcast)

With this feature an alarm call, or emergency call is acknowledged by code input on the phone via PIN. The person concerned acknowledged the call is then also identified detectable with this function.


Alarm status

This software module can be a person, for example, one of a team of doctors, acknowledge an alert broadcast from entrained DECT phone or return a status message.

Per key input are up to 10 different messages available, such as: "I'm immediately there" or "do not come"


Escalation

If a minimum number of participants of a group is reached, the alarm is stopped.

Otherwise, a broadcast for the next alarm group is started after an adjustable time.


WEB alarm panel

With the WEB control panel alarms and conferences can be triggered or started via the web browser on a user PC.


Contact module

For connection of contacts free of potential is the SIG-Contact module available.

The module is suitable for DIN rail / Rack mounting and in steps of 5 endlessly expandable. Furthermore, the outputs of the modules can be used as described below.


Remote control contact outputs

with SIG modules.

This makes it possible, for Example, turn on audible and visual signaling device or to control Doors. The acoustic signal generator can be included with the phone alerting or driven separately or switched.


Call Detail Recording TeGEB

for Homes / clinics and hotels

  • Check in / Check out
  • COS changeover
  • Payment in advance, locking in Limit
  • Book on residents account
  • Billing by cost center, branch
  • Storing invoices
  • Create the invoice in PDF format
  • Issue the invoice via the network (LAN).
  • Creating custom tariffs

More options on request.

Management

Several Management functions are available in the base system of the MeNoDigital Alarmserver

Management

Administration

Changes can be made directly using the Web client, the alarm server or from a computer on the network.


Password protection

The MeNoDigital Alarmserver is one of the sensitive areas of your company.

Changes should therefore be performed only by authorized employees.

A comprehensive password-protected authorization system prevents unauthorized access to the system.


Evaluation

Alerts, connection details and system malfunctions are logged regularly; and you have easy and convenient access to this information.

Virtualization

MeNoDigital Alarmserver can be operated on a virtualized server.

The only prerequisite is IP interfaces to the alarm in- and outputs.

Applications

MeNoDigital Alarmserver basically supports a various number of applications:

Energy providers and municipal utilities

  • Disaster alert
  • Storm warning
  • Building evacuation
  • Personal protection
  • Info hotline
  • Citizens call service
  • Mobilization of standby services
  • Evaluation of measurement data
  • Device monitoring

Healthcare

  • Nurse call system connection
  • Silent fire alarm
  • Heart alarm
  • Alarming of Reanimation teams
  • Monitoring of infrastructure

Public facilities

  • Office workplaces protection
  • Silent alarm
  • Protection of field representatives
  • Crisis and disaster conferences
  • Emergency alerting
  • Citizens hotline

Finance and Service

  • Fire / evacuation alarm
  • Silent alarm
  • Info hotline
  • Incident management
  • Patrols
  • Building automation system

Manufacturing

  • Emergency calls
  • Lone worker-alarm system according to DGUV Rule 112-139 (formerly BGR/GUV-R 139)
  • Fire / evacuation alarm
  • Alarms according to service plans
  • Monitoring of technical facilities
  • Process optimization

Rescue services

  • Emergency call center
  • Set-up of control centers
  • Call recording
  • Availability alarm
  • Info hotline
  • Conferences calls

Education

  • disaster and crisis management
  • Fire alerting
  • Buildings evacuation
  • Incident management
  • Notification of crisis teams
  • Monitoring of devices
  • Process optimization

Police and Task Force Groups

  • Conference-System for up to 480 participants
  • Various Conference Types like
    • Dial-In / meet me Conference
    • Operator-Conference
    • Observation-Conference
  • Participant and Channel reservation- system for Conferences
  • Call recording
  • Conference logging
  • Personal security

Version

The following versions were used during the certification process

  • MeNoDigital: mcl-1.0.4 sipctrl-1.0.4
  • innovaphone: 12r2 sr5 IPVA[12.5232], Bootcode[1000], Hardware[0]

Configuration

innovaphone PBX Configuration

First, a new trunk object must be created under PBX :: Objects. Relevant settings are highlighted in red.

Trunk Object
Trunk Object











If a dial-in to the alarm server is necessary a number must be assigned, here as an example 82.

As a next step, a SIP trunk must be configured under Gateway :: SIP. The access data (Username and Password) must match the trunk object settings. Relevant settings are highlighted in red.

SIP Trunk
SIP Trunk













The IP address of the alarm server must be used as remote domain and proxy.

As a final step, a route must be entered, which is done under Gateway :: Routes.

Route
Route










The option Interworking (QSIG, SIP) ensures that the display info from the From Header is displayed in the telephone display.

TeMeNo SIP Trunk Configuration

Login to the Web interface with administration rights. Navigate to the Main Menu Settings, select the submenu SIP, scroll to the section: User Data.

SIP Configuration Data
SIP Configuration Data


Enter the IP Address of the innovaphone PBX (PBX IP) and the IP Address of the TeMeno Server (Local IP). Use the standard SIP Ports. For the Transport choose UDP and set Register to No. All other params are optional.

Furthermore, go to the section Settings:

SIP Configuration Trunk
SIP Configuration Trunk


As Trunk please use Innovaphone. Set „Force CONTACT Header“ to „No“. All other parameters are optional.

Contact

TeMeno GmbH

Am Schellberg 18

DE- 41516 Grevenbroich

Tel. +49 (0) 2182 82 08-0

Fax. +49 (0) 2182 82 08 50

Email: info@temeno.de

Web: www.temeno.de

Sales

Bernhard Gantenberg

Key Account Manager

Tel: +49 (0) 2182 - 8208 13

Fax: +49 (0) 2182 - 8208 813

Mobile: +49 (0) 172 - 7225972

Email: bg@temeno.de

Support

Support Team

Tel: +49 (0) 2182 8208-40

Fax: +49 (0) 2182 8208-50

Email: support@temeno.de

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