Howto:Trizwo WQ Status App - trizwo GmbH IT & Communication - 3rd Party Product

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Contents

Product Name

trizwo WQ Status App

Certification Status

App not yet available in innovaphone-appstore

Category

Call Statistics, Call Monitoring Systems

Vendor

Image:Trizwo_Logo_horizontal.png trizwo GmbH

Description

The trizwo WQ Status App collects the number of calls as well as their standby time and displays it in an overseeable waiting queue.

Functions

Short summary of the most important features:

  • observation of callevents
  • displays number of calls in a waiting queue
  • displays standby time of calls in a waitng queue

Licensing

One license per user with any number of devices. This license is for one user per queue. This license is debited if the function is configured for a user on the PBX – independent of the usage (no Floating)!

Versions

Compatible innovaphone firmware versions

  • from innovaphone V13r2sr11

Application versions used for interop testing

  • innovaphone V13r2sr1

Configuration

Grafana is not mandatory for using the app. For further configuration, please refer to the manual on our website.

Contact

Uwe Wellecke
trizwo GmbH IT&Communication
Biedenkamp 1A
21509 Glinde
Tel: +49 40 611980 102
Fax: +49 40 611980 2102
Mail: uwe.wellecke@trizwo.de
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