Howto13r1:Access Voicemail Files: Difference between revisions

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Global voicemail data such as voicemail-xml-scripts and announcement are located within the AppPlatform-filesystem. Access is possible by a combination of WebDAV and SSH.
Global voicemail data such as voicemail-xml-scripts and announcement are located within the AppPlatform-filesystem. Access is possible by a combination of WebDAV and SSH.


Here's a step-by-step guidance how to access those data by use of WinSCP and putty:
Here's a step-by-step guidance how to access those data:


* To exchange the VM-package or parts of it, first download a country-specific voicemail-package from the download page.
* To exchange the VM-package or parts of it, first download a country-specific voicemail-package from the download page.

Revision as of 14:52, 21 August 2019

Applies To

This information applies to

  • v13r1 and up

More Information

This article documents how to access voicemail related files such as personal announcements and voicemail-xml-scripts used in the V13-VoicemailAPP.

File Types

Personal Data

Personal voicemail data such as announcements are located within the VoicemailAPP-filesystem and are accessible via WebDAV by use of an appropriate client (e.g. WinSCP).

Here's a step-by-step guidance how to access those data by use of WinSCP:

  • open WinSCP webav client
  • create a new network connection
  • use protocol: webdav
  • use Host: AppPlatform
  • step to Advanced section
  • at environment/directories add: <domain>/voicemail_<country>/vm_files
  • Save access profile and connect with the credentials "instance_name" and "instance_password"

Now one can will find the user directories with the corresponding sub-directories (personal, store).

Then copy the encoded personal greetings to this location.

Global Data

Global voicemail data such as voicemail-xml-scripts and announcement are located within the AppPlatform-filesystem. Access is possible by a combination of WebDAV and SSH.

Here's a step-by-step guidance how to access those data:

  • To exchange the VM-package or parts of it, first download a country-specific voicemail-package from the download page.
  • Unpack the webbuild.zip file. Inside another file called httpfiles.zip is contained. Unpack this too.
  • Inside the directory httpfiles, one can find language specific announcements and voicemail-xml-files
  • Edit/change/replace with your own xml data
  • Zip directory httpfiles again

Since 13r1sr4:

  • Step to Apps-App
  • In main menu bar select "Settings" and enable "Developer Mode"
  • Select the installed voicemail app and choose "App-Upload" in top menu bar
  • In new window, select "+Add Files", choose the changed httpfiles.zip and store to upload

Upload voicemail files.png


Remark: upon VoicemailAPP-update via AppStore, any above made changes are lost.

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