Innovaphone Email directory

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You will find below a list of email addresses from the different departments and a short description of the functions and processes. If you are not sure who is your right contact person/department please have a look at the list. This will help speeding up processes as it will prevent us from having to forward emails internally until they reach the right department.

innovaphone email directory

Questions regarding sales topics

Besides your innovaphone sales contact person, please forward your queries to:

sales@innovaphone.com

inside-sales@innovaphone.com

Questions prior to an installation

presales@innovaphone.com

Questions technical problems

innovaphone provides its certified partners a 3rd level Email support. innovaphone’s 3° level support is available during normal office hours from 9.00 to 18.00 (German time).

Certified partners can reach the innovaphone support by sending an Email to

support@innovaphone.com

innovaphone’s partner will then get a ticket number by return mail in which additional information may be requested.

This Email should include beside the description of the problem the traces and config files as an attachment in the original Email in order to minimize the communication overhead. If necessary, innovaphone Support Team will call the partner back.

Questions on training courses

trainings@innovaphone.com

Questions on marketing campaigns

marketing-inbox@innovaphone.com

Questions on orders, delivery times and availability

delivery@innovaphone.com

Questions on licenses

license@innovaphone.com

Licenses are managed through our my.innovaphone portal. For further information please have a look at the description in our wiki.

Questions on accounting

Accounting@innovaphone.com

Questions on defect devices

rma@innovaphone.com

For further information regarding the process, please have a look at the RMA wiki article.

New Firmware and documentation

Innovaphone certified partners can access new Firmware and documentation through the download section at our website.


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