Reference13r3:Maintenance/Diagnostics/Tracing

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There are also other versions of this article available: Reference | Reference7 | Reference9 | Reference12r1 | Reference12r2 | Reference13r3 (this version)

Using the trace(buffer) link, the trace information of the VoIP device can be viewed and saved. In the process, a text file log.txt is generated, which displays the current trace in a new browser window.

Using the trace(continuous) link, the continuous trace information of the device can be viewed and saved. In the process, a text file clog.txt is generated, which displays the current trace in a new browser window. As already mentioned, the messages are continuously automatically updated and are scrolled upwards, out of the window.

Using the trace(crash-dump) link (only for IPVA), the trap trace information of the IPVA since last crash can be viewed and saved. In the process, a text file crash_dump.txt is generated, which displays the last trap trace in a new browser window.


For both trace variants, only messages that were enabled in this menu are displayed. Not every section and not every setting is visible, this will depend on which device is being used.

  • TEL1-n: Information on the TEL1-n interface.
  • BRI1-n: Information on the BRI1-n interface.
  • PRI1-n: Information on the PRI1-n interface.
  • H.323 Signaling: Information on H.323 signaling.
  • H.323 ICE: Information on H.323-ICE signaling.
  • H.323 DTLS: Information on H.323-DTLS signaling.
  • SIP/UDP Signaling: Information on SIP/UDP signaling.
  • SIP/TCP Signaling: Information on SIP/TCP signaling.
  • SIP/TLS Signaling: Information on SIP/TLS signaling.
  • RTPCH ICE: Information on ICE signaling in video conference calls.
  • RTPCH DTLS: Information on DTLS signaling in video conference calls.
  • PBX: Information on PBX application.
  • Gateway: Information on Gateway application.
  • DECT Master: Information on DECT Master application.
  • DECT Master/PP-Manag.: Information on DECT Master management.
  • DECT Radio: Information on DECT Radio application.
  • DECT Radio/PP-Manag.: Information on DECT Radio management.
  • NAT: Information on Network Address Translation.
  • Phone: Information on phone related data.
  • Reverse Proxy: Information on Reverse Proxy application.
  • Kerberos Server: Information on Kerberos related data.
  • Netlogon: Information on Netlogon application.
  • OAuth2: Information on OAuth2 application.
  • HTTP Client: Information on HTTP Client application.
  • All IPv4 TCP/UDP Traffic: Information on all IPv4 TCP/UDP data (may fill up trace buffer quickly).
  • All IPv4 TLS Traffic: Information on IPv4 TLS data (may fill up trace buffer quickly).
  • All IPv6 TCP/UDP Traffic: Information on all IPv6 TCP/UDP data (may fill up trace buffer quickly).
  • All IPv6 TLS Traffic: Information on all IPv6 TLS data (may fill up trace buffer quickly).
  • Enable RPCAP: Enable Remote PCAP access in order to get continuous trace information using Wireshark (Howto:Pcap).
  • Write PCAP to URL: Write PCAP trace to specified URL :URL is expected to be the URL for a folder on a WebDAV drive like http://172.16.0.1/DRIVE/CF0 WITHOUT trailing backslash.
A new file will be created each 20MB. The files will be called like <mac>-<sequential-number>.pcap (e.g. 0090332f3364-0000003837.pcap).

For further explanations and examples on typical issues, refer to the wireshark troubleshooting training book.

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