Reference13r1:Apps/PbxManager/Waitings

From innovaphone-wiki

Jump to: navigation, search

Configure your Waiting Queues

Contents

Add a Waiting Queue

Waiting Queue
Long Name of the PBX object
SIP
Name of the PBX object
Number
Number of the PBX object

Edit a Waiting Queue

Waiting Queue
Long Name of the PBX object
SIP
Name of the PBX object
Number
Number of the PBX object

Call forwarding

Configure Call forwardings

Structure of a forwarding rule:

Parameter Type Target Condition Boolean Save Delete
Hint Always (cfu)
On busy (cfb)
On no repsonse (cfnr)
Number or Name true/false

Announcements

The 1st announcement is played once when the call is connected. When the 1st announcement is complete, the 2nd announcement is played repeatedly. If there is no 2nd announcement, the caller will be disconnected when the 1st announcement is completed.

Announcement 1
See Announcement specific configuration
Announcement 2
See Announcement specific configuration

Agents

Select the Agents

Settings

See Waiting Queue specific configuration options

DMTF two stage dialing

See DTMF specific configuration

Related Articles

Personal tools