Reference13r1:Concept App Fax

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The App Service Fax is an App Service which can be installed on an innovaphone App Platform. It provides sending or receiving FAX documents with the innovaphone PBX and an user app to manage the documents.


Applies To

  • innovaphone PBX from version 13r1


The App Service Fax sends PDF documents as FAX documents and converts received FAX documents to PDF.


  • innovaphone App Platform
  • Device with a FAX interface for each PBX fax object
  • SIP Name of Fax Object must be the same as Name of Fax instance!

Technical Overview

Image:Concept fax.png



This app is provided for the users to send fax documents and view or download received documents. The app reads the argument mailbox=<sip name> to work with the given account instead of the user logged in. It uses the API to search for contacts with FAX numbers.

Known issues

The Fax App currently works only in the root node. More specific, it will search for users for incoming calls using numbers in the root node context. E.g. if you have a fax object (e.g. number 9) and an user object (e.g. number 20) both in a node different from the root node (e.g. node number 80), incoming fax calls have to be directed to 98020 (in order for the Fax App to find the corresponding user in the PBX). If possible, don't use the Fax App in other nodes than the root node for the moment. You can map incoming CDPNs to add the node prefix in the number as a workaround for external calls.

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