Reference13r1:Concept App SoftphoneApp: Difference between revisions

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I found lines with <code>ac: OUT overrun: last before <span style="background-color: yellow">174</span> <span style="background-color: yellow">346</span></code> in the myApps logfile.
I found lines with <code>ac: OUT overrun: last before <span style="background-color: yellow">174</span> <span style="background-color: yellow">346</span></code> in the myApps logfile.


The softphone expects new audio from the Windows audio driver every 10ms. If this interval of 10ms is not adhered to by Windows, the aforementioned message is printed in the log.
The softphone expects new audio from the Windows audio driver every 10ms. If this interval of 10ms is not adhered to by Windows, the aforementioned message is printed in the log.<br>
The first number gives information about how often the error occurred (incrementing counter; in the example above, <span style="background-color: yellow">174</span> ms)<br>
The first number gives information about how often the error occurred (incrementing counter; in the example above, <span style="background-color: yellow">174</span> ms)<br>
The seconds number gives information about how many milliseconds it took. This is how many milliseconds the Windows driver did not provide us with audio. (In the example above, <span style="background-color: yellow">346</span> ms)<br>
The seconds number gives information about how many milliseconds it took. This is how many milliseconds the Windows driver did not provide us with audio. (In the example above, <span style="background-color: yellow">346</span> ms)<br>

Revision as of 13:55, 5 May 2022

Applies To

  • innovaphone PBX from version 13r1

Requirements

  • innovaphone PBX
  • innovaphone myApps client (native or browser version)
  • App(phone) and App(softphone) license per user

Features

  • Softphone for doing calls on a computer / smartphone without a deskphone.
  • Video
  • AppSharing
  • Contacts search
  • Favourites
  • Call List

Configuration

For configuring the phone app at a user object

  1. enable the app "softphone".
  2. activate the "App(phone)" and "App(softphone)" licenses.
  3. create a device for registration and configure "softphone" as the device app.

Additionally users can add a softphone and the corresponding device themselves using the Profile App, as long as (1.) and (2.) are already configured by the admin.

Details

Favorites

The user can add up to 32 phone numbers or SIP URIs as favorites. If respective visibility rights are granted, presence and calls are monitored and displayed. Also call pickup is possible[1].

Troubleshooting

Debugging bad audio quality

I found lines with ac: OUT overrun: last before 174 346 in the myApps logfile.

The softphone expects new audio from the Windows audio driver every 10ms. If this interval of 10ms is not adhered to by Windows, the aforementioned message is printed in the log.
The first number gives information about how often the error occurred (incrementing counter; in the example above, 174 ms)
The seconds number gives information about how many milliseconds it took. This is how many milliseconds the Windows driver did not provide us with audio. (In the example above, 346 ms)
If audio is missing, this understandably results in poor audio. In this case, it would be advisable to take a closer look at the Windows side in terms of resources, drivers or other software.

Known issues

  • To pickup calls of favorites, target of favorites have to be defined either in dialable format (i.e. 00049) format w/o "+" or with their object-name only.
  1. see Known Issues below