Reference13r2:Concept App Service Recordings

Description

Recordings is an application running on the App platform which allows to capture the audio streams during a telephone call. The users phone can be configured to send bi-directional audio streams to the Recordings App and store them into the database.

Applies To

• innovaphone PBX from version 13r2

Requirements

• innovaphone PBX
• innovaphone Application Platform
• Firmware V13r2xx
• Recordings App

Apps

recordings

• User version of the App allow you to :
• Access to the user specific records
• Access to the user specific logs
• Filter records by name, by date
• Play, Listen or Download the recording as a .WAV file

Protect against deleting or delete a recording

recordingsadmin

Admin version of the app allow you to :

• Access to all records

• Access to all logs
• Set up the records auto deletion retention time in days

• Set the recordings group name

• Set specific trace levels
• Filter records by name, by date
• Play, Listen or Download the recording as a .wav file
• Protect against deleting or delete a recording

PBX Manager Plugin

With the Recordings PBX Manager Plugin an App Objects can be created, edited and deleted on the PBX.

Configuration

• Download the Recordings App via App Store.
• Install the App on the App Platform Manager.
• Create a instance for the Recordings App on the App Platform Manager.
• Create a new PBX recordings Object with the PBX Manager Plugin.
• Create a new PBX recordingsadmin Object with the PBX Manager Plugin.
• Assign recordingsadmin App to authorized (admin) users, which will be allowed to open the Admin UI of the Recordings App.
• Assign recordings App to users who will use the Recordings App.
• Start recordings App and configure with recordingsadmin App the name of the PBX

Licensing

For recordings to work the appropriate license “Service(innovaphone-recordings)” must be installed on the pbx. During installation and configuration of the recordings App Object via PBX Manager a certain amount from the total of installed licenses

Is allocated to the object. There are different modes of licence operation depending on number of users and the number of licences:

• open mode

If the number of licenses allocated to the recordings object are greater or equal to the number of users there is no need to configure a specific recordings group. All users can record.

If the number of licenses allocated to the recordings object are less than the number of users on the PBX the licenses will be allocated on a first come first serve basis. Unlicensed recordings will nevertheless be kept in the DB, however they will not be accessible. They will be made accessible automatically when a sufficient number of additional licenses is installed/allocated to the recordings object. These unlicensed recordings will be kept as long as the licensed ones.

• Group mode

If the number of licenses allocated to the recordings object is less that the number of users and when it must be ensured that a certain group of user can record and access their recordings, these users who must be put into a group. If the members in the group exceeds the number of allocated licenses, the licenses are allocated first come first serve. As in the open mode unlicensed recordings will be kept, however the grace period of adding additional licenses is one day, after which these recordings are physically, unrecoverably deleted.

Recording on Special Interfaces

• Trunk Interface

The Trunk Interface acts as a substitute for the users phone. For outgoing calls the call initiator is the owner of the recording and for him a license is claimed. With incoming calls, the first user answering the call own the recording and a license for this user is claimed.

• Waiting Queue

The user answering the call is owner, a license for him is claimed.