Reference9:Concept USB Headset

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The IP102, IP112, IP222 and IP232 telephones provide USB ports. This document describes how to install, configure and use USB headsets on these phones.

For IP65, please refer to the article of supported BT-headsets.

Contents

Applies To

This information applies to

  • IP112, IP222, IP232

Firmware V9hotfix7 and later.

USB Headset Support is in beta as of V9hotfix7 and should thus not be used in production environments!

Note: USB Headsets supported by the innovaphone SoftwarePhone can be found here.

More Information

Disclaimer

Only the devices listed here have been tested or will be tested by innovaphone AG, therefore only these headsets are supported by us. But nevertheless you could not be sure, every device with the same label or the same part number will work in the same way, because of different product codes or modified firmware. So it is recommended to test the headset before buying.

It is also a good idea, to install the software attached to the headset on the PC and first connect the device to the PC to update the firmware and to pick out the specifications before using the headset with the phone.

Installation

Follow the vendor setup directions for using the headset with a PC but connect the USB plug of the headset to an USB slot of the IP2x2 phone. There is no need to install any vendor provided PC software.

Some headsets are designed to be connected both to a telephone via DHSG, AEI or a similar protocol and to a PC via USB. In this case you must also set up the headset for use with a PC, sometimes a special keypress is required to fix this setting.

Configuration

An USB headset is detected and automatically enabled as soon as it is connected to one of the phones a USB ports.

Enabling the headset has the following effects:

  • a headset icon is displayed in the phone status line
  • a normal inbound call is indicated by a ring tone in the headset (if this is supported by the headset)
  • an automatically connected inbound call ((announcement, broadcast) is connected to the headset (not to the speaker as usual)
  • a call initiated by pressing the Redial key while browsing a call list or a directory is connected to the headset
  • a call initiated by pressing the Redial in indirect dialling mode is connected to the headset

Before V9hotfix9 it's was necessary to enable the headset explicitely at the telephone either by setting "Menu/Phone Setup/Headset: On" or by a Headset function key with Mode: Enable. This is obsolete now.

Call Control

The IP2x2 telephones don't provide a hardware key to control the headset but if required a Headset function key with Mode: Control can be defined to setup/accept calls via headset directly on the telephone. Headset call control can be performed in different ways:

  • by the Talk key on the headsets base station
  • by the Talk key on the headset itself
  • by the Headset:Control function key
  • by the Redial key (outbound calls only)

Some headsets require that all call control is performed by a Talk key, otherwise the media connection between base and headset gets lost. Call control by a Talk key works only if the headset is known to the firmware!

Before V9hotfix9 setting up outbound calls via a Talk key was disabled and had to be to be enabled via the WEB interface by checking "Phone/Preferences/Start Outbound Call on Electronic Hook Switch (EHS) Signal". This is obsolete now.

Outbound Calls

  • enter a number and press Redial
  • select an entry in a call list or a directory and press Redial
  • press a Talk key and enter the number (if this function is enabled)
  • press the Headset:Control function key and enter the number

To drop the call press a Talk key, the Disconnect key or the Headset:Control function key.

Inbound Calls

To accept an inbound call press a Talk key or the Headset:Control function key. To drop the call press a Talk key, the Disconnect or the the Headset:Control function key.

Headset Volume Control

Speaker Volume

Usually the headset provides it's own speaker volume control and this should be preferred. The phone volume control keys can be used (range 1 (min to the left) to 10 (max to the right) when the range of the headset volume control is not sufficient. However, be aware that higher values can result in signal distortions (clipping) to the headset which creates bad quality. Use the phone's headset volume control only to compensate for exceptional low volume callers, the general headset volume should always be adjusted in the headset with the phone's headset control set to a middle value (i.e. 5).

Microphone Volume

Usually there is no need to change the phones default gain for the headset microphone signal. But there are rare cases where the microphone signal is too strong or even more rarely too weak. In this cases the gain can be changed by config commands entered in the browser address line:

  config add AC-DSP0 HEADSET /InputGain gain
  config activate
  config write

gain values from 1 to 63 can be configured (1/2 dB steps). A value of 32 means 0dB, lower values mean attenuation, higher values amplification. The default value is 40 i.e. 8dB amplification.

Microphone Mute

Usually the headset provides it's own Mute button and this should be preferred. The phones Mute function is independent of the headset function, i.e. a headset muted via its own button can be unmuted only via this buton but not at the phone.

Known Problems

Monitor Mode does not work with USB headsets, i.e. the telephone speaker cannot switched on in addition to the headset.

Supported Headsets

Abbreviations

PN = Part Number as printed on the package (P/N: or PN: or Part No or ...)

ID = USB procuct id as read from the device (idProduct)

YES = feature tested and fully operational

NO = feature not supported by innovaphone

N/A = device does not provide functionality

Jabra / GN Netcom (Vendor ID 0x0b0e)

Wireless

Jabra Link 14201-30 (ID 0x0925) connects the headsets DHSG ports with the USB interface of the telephone

GN 9350e (PN 9356-607-401, ID 0x9350)
Operation Phone Headset Base Phone Headset Base
connected Jabra Link 14201-30 to DHSG port directly to USB
Open phone line on target phone YES NO YES NO1 YES YES
Answer incoming call YES YES YES NO1 YES YES
End current call YES YES YES NO1 YES YES
Volume YES YES YES YES YES YES

NO1The media channel between base and headset can be activated/deactivated only by the headset or the base but not by the phone
End of Sales 30.06.2013, End of Life 30.06.2015 for EMEA und APAC

Pro 9450

Pro 9450 (PN 9450-25-507-101, ID 0x1021)
Pro 9450 Duo EMA (PN 9450-29-707-101, ID 0x1022)
(since V9hotfix12)

Operation Phone Headset Base Phone Headset Base
connected Jabra Link 14201-30 to DHSG port directly to USB
Open phone line on target phone YES YES YES YES YES YES
Answer incoming call YES YES YES YES YES YES
End current call YES YES YES YES YES YES
Volume YES YES N/A YES YES N/A
Mute YES YES YES YES YES YES
Put current call on hold, and accept incoming call YES N/A 5 N/A 5 YES YES 2 YES 2
Reject incoming call YES N/A 4 N/A 4 YES YES 1 YES 1
Call last number dialed
(mobile phones and supported softphones only)
YES N/A 5 N/A 7 YES YES 2 N/A 7


Pro 9460 (PN 9460-25-707-101/9460-29-707-101 ID 0x1041/0x1043

(since V9hotfix12)

Operation Phone Headset Base Phone Headset Base
connected Jabra Link 14201-30 to DHSG port directly to USB
Open phone line on target phone YES YES YES YES YES YES
Answer incoming call YES YES YES YES YES YES
End current call YES YES YES YES YES YES
Volume YES YES YES YES YES YES
Mute YES YES YES YES YES YES
Put current call on hold, and accept incoming call YES N/A 5 N/A 7 YES YES 2 YES
Reject incoming call YES N/A 4 N/A 6 YES YES 1 YES 3
Call last number dialed
(mobile phones and supported softphones only)
YES N/A 5 N/A 7 YES YES 1 N/A 7


Pro 9470 (PN 9470-26-904-101, ID 0x1042)

(since V9hotfix12)

Operation Phone Headset Base Phone Headset Base
connected Jabra Link 14201-30 to DHSG port directly to USB
Open phone line on target phone YES YES YES YES YES YES
Answer incoming call YES YES YES YES YES YES
End current call YES YES YES YES YES YES
Volume YES YES YES YES YES YES
Mute YES YES YES YES YES YES
Put current call on hold, and accept incoming call YES N/A 5 N/A 7 YES YES 2 YES
Reject incoming call YES N/A 4 N/A 6 YES YES 1 YES 3
Call last number dialed
(mobile phones and supported softphones only)
YES N/A 5 N/A 7 YES YES 1 N/A 7


GO 6470 (PN 6470-15-207-501, ID 0x1003,0x1004, Firmware 4.5.17)

(since V9hotfix12)

Operation Phone Headset Base Phone Headset Base
connected Jabra Link 14201-30 to DHSG port directly to USB
Open phone line on target phone YES YES YES YES YES YES
Answer incoming call YES YES YES YES YES YES
End current call YES YES YES YES YES YES
Volume YES YES YES YES YES YES
Mute YES YES YES YES YES YES
Put current call on hold, and accept incoming call YES N/A 5 N/A 7 YES YES 2 YES
Reject incoming call YES N/A 4 N/A 6 YES YES 1 YES 3
Call last number dialed
(mobile phones and supported softphones only)
YES N/A 5 N/A 7 YES YES 1 N/A 7


Pro 920 (PN 920-25-508-1)

connected with Jabra Link 14201-30 to DHSG port

Operation Phone Headset Base
Open phone line on target phone YES YES N/A
Answer incoming call YES YES N/A
End current call YES YES N/A
Volume YES YES N/A
Mute YES YES N/A


Pro 930 (PN 930-25-509-101, ID 0x1016, 0x1017)

(ID 0x1016 since V9hotfix12, ID 0x1017 since V9hotfix24)
The Talk-Button works only with the device Softphone setting Other.
This can be configured in the Jabra Control Center under
Advanced View/Softphone(PC)/Target Softphone for outgoing calls/Softphone

Operation Phone Headset Base
Open phone line on target phone YES YES N/A
Answer incoming call YES YES N/A
End current call YES YES N/A
Volume YES YES N/A
Mute YES YES N/A
Put current call on hold, and accept incoming call YES YES 2 N/A
Reject incoming call YES YES 1 N/A


Pro 935 BT

PN 935-15-509-201 200614 Version A, ID 0x1037 (Alpha3 - For Evaluation only)
PN 935-15-509-201 261114 Version A, ID 0x1037
(since V9hotfix35)
A double tap on the headset talk button when phone is idle does not work as expected.

Operation Phone Headset Base
Open phone line on target phone YES YES YES
Answer incoming call YES YES YES
End current call YES YES YES
Volume YES YES N/A
Mute YES YES N/A
Put current call on hold, and accept incoming call YES YES 2 NO
Reject incoming call YES YES 1 YES 1


GO 660 (PN 5078-228-209, ID 0x0320)

The Jabra GO 660 Bluetooth headset system consists of the Jabra EXTREME™ headset
and the Jabra LINK 320 USB Bluetooth adapter.
(since V9hotfix12)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Put current call on hold, and accept incoming call YES N/A 5
Reject incoming call YES YES 1


SUPREME UC / MOTION UC

SUPREME UC (PN 5078-230-310)
The Jabra SUPREME UC Bluetooth headset system consists of the Jabra SUPREME™ headset (tested firmware version 2.5.2)
and the Jabra LINK 360 USB Bluetooth adapter, ID 0xa346.
MOTION UC (PN 6640-906-140)
The Jabra MOTION UC Bluetooth headset system consists of the Jabra MOTION headset (tested firmware version 1.36.2)
and the Jabra LINK 360 USB Bluetooth adapter, ID 0xa346 (tested firmware version 1.14.0).
(since V9hotfix13)

Operation Phone Headset
Open phone line on target phone YES N/A
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Put current call on hold, and accept incoming call YES YES2
Reject incoming call YES YES1
Redial last number dialled YES YES1


GO 6430 (PN 6430-17-20-201, ID 0xa342, Firmware 5.4.17)

The Jabra GO 6430 Bluetooth headset system consists of the Jabra GO 6430 headset
and the Jabra LINK 350 USB Bluetooth adapter.
(since V9hotfix13)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Put current call on hold, and accept incoming call YES YES2
Reject incoming call YES YES1
Redial last number dialled YES YES1


EVOLVE 65 UC & Link 360

The Jabra EVOLVE 65 UC Stereo Bluetooth headset package (PN 6599-829-409 - 10/04/15 Version A - Stereo UC & Link 360)
consists of the Jabra EVOLVE 65 UC Stereo headset (ID , tested firmware version 1.5.6)
and the Jabra LINK 360 USB Bluetooth adapter(ID 0xa346, tested firmware version 1.2.2).
The Jabra EVOLVE 65 UC Stereo headset can also be used as a plain corded USB headset without key control.
(since v9hotfix43/v10sr17)

Operation Phone Headset
Open phone line on target phone YES YES2
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Put current call on hold, and accept incoming call YES YES2
Toggle between active and held call YES YES2
Reject incoming call YES YES1
Redial last number dialled YES NO


EVOLVE 75 UC & Link 370

The Jabra EVOLVE 75 UC Stereo Bluetooth headset package (PN 7599-838-199 - 02/10/17 Version A - Headset & Charging Stand & Link 370)
consists of the Jabra EVOLVE 75 UC Stereo headset (ID ?, tested firmware version 1.12.0)
and the Jabra LINK 370 USB Bluetooth adapter(ID 0x245d, tested firmware version 1.14.0).
(since v10sr44/v11r2sr26/v12r1sr10/v12r2final)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Put current call on hold, and accept incoming call YES YES2
Toggle between active and held call YES YES2
Reject incoming call YES YES1
Redial last number dialled YES NO


Engage 65 (PN 9559-553-111, ID 0x111a,0x1121,0x1122 Firmware 1.8.4)

To use a Jabra Link 14201-30 (ID 0x0925) to connect the Desk Phone (DHSG) port of the base to the USB interface of the phone
Automatic hook lifter type detection=Off and Electronic hook lifter=DHSG must be configured at the base with the Jabra Direct utilty.
(since V12r2sr14)

Operation Phone Headset Base Phone Headset Base
connected Jabra Link 14201-30 to DHSG port directly to USB
Open phone line on target phone YES YES YES YES YES YES
Answer incoming call YES YES YES YES YES YES
End current call YES YES YES YES YES YES
Volume YES YES N/A YES YES N/A
Mute YES YES YES YES YES YES
Put current call on hold, and accept incoming call YES N/A N/A YES YES 2 N/A
Reject incoming call YES N/A N/A YES YES 1 YES 3


Engage 75 (PN 9556-583-111, ID 0x1113/0x1114, Firmware 1.8.4/0.0.0)

To connect the Engage 75 base to a phone the USB phone port should be preferred.
Alternatively a Jabra Link 14201-30 may be used (see Engage 65 above for settings and functions).
(since V12r2sr14)

Operation Phone Headset Base Phone Headset Base
connected USB phone port USB PC port
Open phone line on target phone YES YES YES YES YES YES
Answer incoming call YES YES YES YES YES YES
End current call YES YES YES YES YES YES
Volume YES YES YES YES YES YES
Mute YES YES YES YES YES YES
Put current call on hold, and accept incoming call YES YES 2 YES 8 YES YES 2 YES 8
Reject incoming call YES YES 1 YES 3 YES YES 1 YES 3


YES 1 Double Tap
YES 2 Long Press (hold 1-2 seconds)
YES 3 Touch Red Handset Icon
N/A 4 Double Tap - not supported by DHSG
N/A 5 Press (hold 1-2 seconds) - not supported by DHSG
N/A 6 Not transfered to the Phone
N/A 7 Not available via Touch Screen Menu
YES 8 Touch Green Handset Icon

Corded

Link 260 (PN: 260-09 ID 2319)

(since xxx)

BIZ 2300 USB

BIZ 2300 USB UC Mono (PN 2393-829-109 ID 0x2301)
(since v10sr6 / v9hotfix32)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Flash between calls YES YES1

YES1 Press Flash button when there is a connected and a waiting call

BIZ 2400 USB

BIZ 2400 USB Mono (PN 2496-829-104, ID 0x2400)
BIZ 2400 MS USB Mono (PN 2496-823-104, ID 0x2401)
BIZ 2400 USB Duo (PN 2499-829-104, ID 0x91c)
BIZ 2400 USB OC (PN 2499-823-104, ID 0x090a)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES


BIZ 2400 II USB

BIZ 2400 II Duo USB (PN 2499-829-209 - 06/01/16 Version A - ID 0x2452, tested firmware version 1.1.2)
(since v10sr32, v11r2sr10)
BIZ 2400 II Duo USB UC - (PN 2499-829-309 Version A - ID 0x2322)
BIZ 2400 II Mono USB UC - (PN 2496-829-309 - Version A - ID 0x2321)
(since v10sr36, v11r2sr16, v12r1sr1)
BIZ 2400 II Mono USB BT - (PN 2469-829-209 Version A - ID 0x2451
BIZ 2400 II Mono USB - (PN ... - ID 0x2450)
(since v11r2sr34, v12r1sr18, v12r2sr10)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
End current call and accept incoming call YES YES
Put current call on hold, and accept incoming call YES YES2
Toggle between active and held call YES YES2
Reject incoming call YES YES1


LINK 280 (PN 280-09, ID 0x0910)
Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES


SPEAK 410 / 510 / 710/ 810

Jabra SPEAK 710 Beta (PN 7710-209 17/07/17 Version A, ID 0x2475)
Jabra SPEAK 710 (PN 7710-409 01/12/17 Version A, ID 0x2475)
Jabra SPEAK 710 MS (tested by customer, ID 0x2476)
(since v11r2sr29, v12r1sr13, v12r2sr3)
Jabra SPEAK 810 (evaluation sample, ID 0x2454)
(since v10sr32, v11r2sr10)
Jabra SPEAK 810 (ID 0x2456)
(since v11r2sr17, v12r1sr2)
Jabra SPEAK 510 UC (PN 7510-209, ID 0x0410,0x0412)
(since V9hotfix24)
Jabra Speak 510 mit Bluetooth Dongle Link 360 (PN 7510-409 - "refer info from partner")
Jabra SPEAK 410 (PN 7410-209, ID 0x0420)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES


UC VOICE 550 / 750

Jabra UC VOICE 550 Mono (PN 5593-829-209, ID 0x0031)
Jabra UC VOICE 550 Duo (PN 5599-829-209, ID 0x0030)
(since V9hotfix12)
Jabra UC VOICE 750 MS Duo (PN 7599-823-109, ID 0x0752)
(since V9hotfix24)
Please Note: Headsets with Version A printed on the package have IDs different to the non-A versions even if the part numbers do not differ.
Jabra UC VOICE 550 Mono (PN 5593-829-209 02/26/13 Version A, ID 0x034b)
Jabra UC VOICE 550 Duo (PN 5599-829-209 06/12/13 Version A, ID 0x0349)
Jabra UC VOICE 550 MS Duo (PN 5599-823-109 02/26/13 Version A - optimized for Lync, ID 0348)
Jabra UC VOICE 750 Mono Drk (PN 7593-829-409 28/08/13 Version A, ID 034f)
Jabra UC VOICE 750 MS Duo Drk (PN 7599-823-309 28/08/13 Version A - optimized for Lync, ID 034c)
(since V10 SR5 / V9 hotfix 31)
Jabra UC VOICE 750 MS Duo Drk (PN 7599-829-409 29/12/14 Version A, ID 034d)
(since V10 SR15 / V9 hotfix 41)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES


EVOLVE 20 / 30 / 40 / 80

Jabra EVOLVE 40 MS Stereo - (PN 6399-823-109 - 10/04/15 Version A - ID 0x0305, tested firmware version 1.2.0)
Jabra EVOLVE 80 UC Stereo - (PN 7899-829-209 - 04/02/15 Version A - ID 0x0306, tested firmware version 1.1.6)
(since v9hotfix43/v10sr17)
Jabra EVOLVE 20 MS Mono - (ID 0x0302, tested firmware version 1.1.7)
(since v9hotfix55/v10sr33/v11r2sr12/v12r1)
Jabra EVOLVE 20 UC Mono - (ID 0x0301, tested firmware version 2.0.0)
Jabra EVOLVE 20 UC Stereo - (ID 0x0303, tested firmware version 2.0.0)
(since v11r2sr19/v12r1sr2)
Jabra EVOLVE 20 MS Stereo - (ID 0x0300, tested firmware version 1.1.7)
(since v11r2sr27/v12r1sr11)
Jabra EVOLVE 30 II Mono UC - (PN 5393-829-309 - 07/03/17 Version A - ID 0x0312, tested firmware version 1.0.4)
Jabra EVOLVE 30 II Stereo MS - (PN 5399-823-309 - 16/03/17 Version A - ID 0x0315, tested firmware version 1.0.4)
(since v11r2sr20/v12r1sr4)
Jabra EVOLVE 30 II Stereo UC - (ID 0x0313, not tested, dongle identical to Mono version)
Jabra EVOLVE 30 II Mono MS - (ID 0x0314, not tested, dongle identical to Stereo version)
(since v11r2sr23/v12r1sr7)
Jabra EVOLVE 40 UC Mono - (PN 6393-829-209 - 05/11/16 Version B - ID 0308)
(since v10sr43/v11r2sr25/v12r1sr9)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Put current call on hold, and accept incoming call YES YES2
Toggle between active and held call YES YES2
Reject incoming call YES YES1
Redial last number dialled YES YES1


Engage 50 MS/UC Mono/Stereo & Engage Link

The product ID seen at the USB interface depends on the headset connected to the Engage Link.
Only one variant was tested because all variants behave identical at the USB interface.
Jabra Engage 50, Stereo, Headband w. USB-C (P/N: 9099-610-189 18/01/19 Version: A
Jabra Engage LINK USB-A,MS - P/N: 50-119, 12/12/18 Version: A, ID 0x4002
Further product IDs: 0x4001(MS/Mono), 0x4003(UC/Mono), 0x4004(UC/Stereo)
(since v11r2sr43/v12r2sr22)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Put current call on hold, and accept incoming call YES YES2
Toggle between active and held call YES YES2
Reject incoming call YES YES1
Redial last number dialled YES NO


YES1 Double Tap
YES2 Press (hold 1-2 seconds)

Plantronics (Vendor ID 0x047f)

Wireless

To connect the phone USB port to the EHS (Electronic Hook Switch) port of a Plantronics
wireless base station (Savi 700 series and others) the following EHS adapters can be used:

  • APU-70 (PN 83 018-01, ID 0x0410)
  • APU-72 (PN 202578-01, ID 0x0410)
  • APU-75 (PN 202678-01, ID 0xaf08)
  • APU-76 don't work correctly, with a workaround you can set it to an APU-75
    • Phones appear to work on whitelist of supported devices. It is possible to map unsupported device (APU-76) to a working one (APU-75) by adding following lines:
    •  !config add KEYS0 /hid-map 047f:af0b=047f:af08
    •  !config write
    •  !config activate
    • Reattach USB to make it work, don't need to reboot phone. Above commands work by telling it to treat a connected APU-76 as if it were an APU-75.

Attention: there are two versions of the APU-72 but only one (the initial) version works correctly with our phones.
Because both versions come with the same ID it cannot be guaranteed that an APU-72 works as expected.
Thus the APU-75 should be preferred.

Voyager PRO UC / Legend UC

Voyager Legend UC (PN 87670-02)
(since V9hotfix24)
Voyager PRO UC v2 (PN 38885-02)
Open phone line on target phone from headset supported since V9hotfix24

Operation Phone Headset Base
Open phone line on target phone YES YES N/A
Answer incoming call YES YES N/A
End current call YES YES N/A
Volume YES YES N/A
Mute YES YES N/A
Call back last call YES NO N/A
Initiate phones voice dialling N/A N/A N/A
Reconnect lost connection N/A not tested N/A


VOYAGER FOCUS UC BT (Headset + BT600 USB/BT Adapter)

VOYAGER FOCUS UC BT Headset 8825,WW (PN 202652-01)

(since V10sr30, V11r2sr8)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Call back last call YES NO
Initiate phones voice dialling N/A N/A


VOYAGER 5200 / 8200 UC BT (Headset + BT600 USB/BT Adapter)

VOYAGER 5200 UC BT Headset
(since v10sr36, v11r2sr16, v12r1sr1)
VOYAGER 8200 UC BT Headset
(since v11r2sr36 / v12r1sr20 / v12r2sr12)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Call back last call YES NO
Initiate phones voice dialling N/A N/A


Savi W430

Headset connected via Plantronics D100 USB/DECT adapter (ID 0xab01)
(since V9hotfix12)
Attention! Since V9hotfix23 only D100 adapters with a firmware Version greater or equal 0118 will work correctly.
In case of problems use Plantronics Update Manager to update your D100 adapters to the latest firmware version.
Attention! D100-A adapters have the same signature as the original D100 adapters but work differently.
They will work only when the workaround under (Known Problems/Plantronics D100-A ID=ab01) has been applied.

Operation Phone Headset Base
Open phone line on target phone YES YES N/A
Answer incoming call YES YES N/A
End current call YES YES N/A
Volume YES YES N/A
Mute YES YES N/A
Flash between calls YES NO1 N/A


Savi W440A (PN 83359-02)

Headset connected via Plantronics D100 USB/DECT adapter (ID 0xab01)
Attention! Since V9hotfix23 only D100 adapters with a firmware Version greater or equal 0118 will work correctly.
In case of problems use Plantronics Update Manager to update your D100 adapters to the latest firmware version.
Attention! D100-A adapters have the same signature as the original D100 adapters but work differently.
They will work only when the workaround under (Known Problems/Plantronics D100-A ID=ab01) has been applied.

Operation Phone Headset Base
Open phone line on target phone YES YES N/A
Answer incoming call YES YES N/A
End current call YES YES N/A
Volume YES YES N/A
Mute YES YES N/A
Flash between calls not tested not tested not tested


Savi 740 / 745

Savi 740 (PN 83542-12, ID 0xac01/0xac11)
Savi 745 (PN 86507-03, ID 0xac01)
(since V9hotfix14)

Operation Phone Headset Base Phone Headset Base
connected Plantronics APU-70 to DHSG port directly to USB
Open phone line on target phone YES YES YES YES YES YES
Answer incoming call YES YES YES YES YES YES
End current call YES YES YES YES YES YES
Volume YES YES N/A YES YES N/A
Mute YES YES N/A YES YES N/A
Put current call on hold, and accept incoming call YES N/A 1 N/A YES NO 2 N/A

N/A1 Press volume up or down at least 1,5 seconds (not supported by DHSG)
NO2 Press volume up or down at least 1,5 seconds (not passed to the phone)

Calisto 620 (PN 86700-02)
Operation Phone Speakerphone
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES NO 1

NO1 Mute button present but did not work on tested sample

Calisto P835 (PN 85335-03)
Operation Phone Headset Base
Open phone line on target phone not tested not tested not tested
Answer incoming call not tested not tested not tested
End current call not tested not tested not tested
Volume not tested not tested not tested
Mute not tested not tested not tested
Flash between calls not tested not tested not tested


Corded

DA 45 / DA45 with EncorePro HW301N

DA 45 PN 77559-42 ID 0xaa05
(DA45 Firmware Version 90 supported since V9hotfix24)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Flash between calls YES YES1

YES1 Long press on Talk button when there is a connected and a waiting call

DA70 with EncorePro HW540

DA70 PN 201851-02 ID af00
(supported since v11r2sr17, v12r1sr2)

Operation Phone Headset
Open phone line on target phone YES N/A
Answer incoming call YES N/A
End current call YES N/A
Volume YES N/A
Mute YES N/A
Flash between calls YES N/A


DA80 / DA90 with EncorePro HW540

DA80 PN 201852-02 ID af01
DA80 PN 201853-02 ID af02
(supported since v11r2sr17, v12r1sr2)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Flash between calls YES YES1

YES1 Long press on Talk button when there is a connected and a waiting call

Blackwire C320 / C520 / C325.1 / C5210 / C5220

Blackwire C320 (PN 85619-02, ID 0xc00f)
(since V9hotfix23)
Blackwire C520 (PN 88861-01, ID 0xc017)
(since V9hotfix24)
Blackwire C325.1 (PN 204446-02 ID 0xc03a)
(since v10sr44/v11r2sr26/v12r1sr10)
Blackwire C5210 (PN 207577-01, ID 0xc054)
Blackwire C5220 (PN 207576-01, ID 0xc053)
(since v11r2sr36 / v12r1sr20 / v12r2sr12)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Flash between calls YES YES1

YES1 Press Talk button for at least 2 seconds when there is a connected and a waiting call

Blackwire C420 (PN 82632-05 ID 0xaa14)

(since V9hotfix24)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Flash between calls YES YES1

YES1 Press Talk button for at least 2 seconds when there is a connected and a waiting call

Blackwire C435 (PN 85800-05, ID 0xaa12)

(since V9hotfix12)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES


Blackwire C620 (PN 81965-42 ID 0xaa00)

(since V9hotfix24)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Flash between calls YES YES1

YES1 Press Talk button for at least 2 seconds when there is a connected and a waiting call

Blackwire C720 (PN 87670-02, ID 0x010a)

(since V9hotfix23)

Operation Phone Headset
Open phone line on target phone not tested not tested
Answer incoming call not tested not tested
End current call not tested not tested
Volume not tested not tested
Mute not tested not tested


Calisto P420 USB Speakerphone (PN 82136-02 ID 0xd101)

(since V9hotfix12)

Operation Phone Speakerphone
Open phone line on target phone YES N/A
Answer incoming call YES N/A
End current call YES N/A
Volume YES YES
Mute YES YES


Calisto P7200 USB/Bluetooth Speakerphone (PN 207913-01 ID 0x1200)

(since V12r2sr16)

Operation Phone Speakerphone
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES


Sennheiser (Vendor ID 0x1395)

Wireless

Sennheiser CEHS-CI 02 (Prod. Code 504533, ID 0x0925) connects EHS port at headset base with the USB port of the telephone

DW Office (PN 504300, ID 0x740a)
DW Office ML (PN 504454, ID 0x740a)
DW Pro 1 (PN 504304, ID 0x740a)
DW Pro 1 ML (PN 504458, ID 0x740a)
DW Pro 2 (PN 504308, ID 0x740a)
DW Pro 2 ML (PN 504462, ID 0x740a)

(since V9hotfix13)

Operation Phone Headset Base Phone Headset Base
connected CEHS-CI 02 to EHS port directly to USB
Open phone line on target phone YES YES YES YES YES YES
Answer incoming call YES YES YES YES YES YES
End current call YES YES YES YES YES YES
Volume YES YES N/A YES YES N/A
Mute YES YES N/A YES YES N/A
Put current call on hold, and accept incoming call YES N/A N/A YES YES 1 N/A
Reject incoming call YES N/A N/A YES N/A N/A
Redial last number
YES N/A N/A YES YES 2 N/A


YES1 Long press on Talk button when there is a connected and a waiting call
YES2 Long press on Talk button when phone is idle

DW 10 USB (PN 506412, ID 0x740a)
DW 10 USB ML (PN 506416, ID 0x740a)

(since xxx)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Put current call on hold, and accept incoming call YES N/A
Reject incoming call YES N/A
Redial last number
YES N/A


Presence UC ML - Headset + USB-Bluetooth dongle BTD 800 USB for Lync (PN 504575, ID 0x002d)
Presence UC - Headset + USB-Bluetooth dongle BTD 800 USB (PN 504576, ID 0x002d)

(since v10sr6 / v9hotfix32)

MB Pro2 UC - Headset + USB-Bluetooth dongle BTD 800 USB (PN 506045, ID 0x002d)
MB Pro2 UC ML - Headset + USB-Bluetooth dongle BTD 800 USB for Lync (PN 506046, ID 0x002d)

(since v10sr34 / v11r2sr13

MB 660 UC - Headset + USB-Bluetooth dongle BTD 800 USB (PN 506???, ID 0x002d)
MB 660 MS - Headset + USB-Bluetooth dongle BTD 800 USB for Lync (PN 506???, ID 0x002d)

(since xxx)

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Put current call on hold, and accept incoming call YES NO1
Reject incoming call YES YES2
Flash between calls YES YES3
Redial last number YES YES4


NO1 Long press on Talk button (1 sec) is not reported to phone when there is a connected call
YES2 Long press on Talk button (1 sec) when phone is ringing
YES3 Double tap on Talk button when there is a connected and a waiting call
YES3 Double tap on Talk button when phone is idle

SP 30 + BT Speakerphone with Dongle (PN 508346, Dongle - BTD 800 USB for Lync ID=008e)

(since v11r2sr44, v12r2sr25, v13r1sr3)

Operation Phone Speakerphone
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Reject incoming call YES YES1
Put current call on hold, and accept incoming call YES YES2
Flash between calls YES YES3
Redial last number YES YES4


YES1 Press Onhook (red) button when phone is ringing
YES2 Double tap on Offhook (green) button
YES3 Double tap on Offhook (green) button when there is a connected and a waiting call
YES4 Double tap on Offhook (green) button when phone is idle

Corded

UUSB8 (PN 504004, ID 0x0008)

(since V9hotfix13)

USB-ED CC 01 (PN 506478, ID 0x0051)
USB-ED CC 01 MS (PN 506479, ID 0x0058)

(since v11r2sr36 / v12r1sr20 / v12r2sr12)

SC 45/75 USB CTRL (PN 507084/507087 ID 0x0061/0x0061)
SC 45/75 USB MS (PN 507083/507086 ID 0x0060/0x0060)
SC 260 USB CTRL(PN 504406 ID 0x0029)

(since v11r2sr33 / v12r1sr17 / v12r2sr8)

SC 30/60 USB CTRL (PN 504548/504548 ID 0x0034/0x0035)
SC 30/60 USB ML (PN 504546/504547 ID 0x0032/0x0033)
SC 40/70 USB CTRL (PN 506500/506504, ID 0x005b/0x005c)
SC 40/70 USB MS (PN 506498/506502, ID 0x005a/0x005a)
SC 230/260 USB Ctrl II (PN 506480/506481, ID 0x004d/0x004e)
SC 230/260 USB MS II (PN 506482/506483, ID 0x004f/0x0050)
SC 660/630 USB CTRL (PN 504555/..., ID 0x0039)
SC 660/630 USB ML (PN 504553/..., ID 0x0037)

(since v10sr34 / v11r2sr13)

SC 660 ANC USB (PN 508311/..., ID 0x0082)

(since v11r2sr44, v12r2sr25, v13r1sr3)

SC 630 USB CTRL (PN 504554, ID 0x0038)

(since v10sr43 / v11r2sr25 / v12r1sr9)

SC 635/665 USB (PN 504554, ID 0x006b)

(since v11r2sr36 / v12r1sr20 / v12r2sr12)

SC 130 USB (PN 508314, ID 0x0083)
SC 130 USB-C (PN 508353, ID 0x0083)
SC 160 USB (PN 508315, ID 0x0084)
SC 160 USB-C (PN 508354, ID 0x0084)
SC 135 USB (PN 508316, ID 0x0085)
SC 135 USB-C (PN 508355, ID 0x0085)
SC 165 USB (PN 508317, ID 0x0085)
SC 165 USB-C (PN 508356, ID 0x0085)

(since v11r2sr44, v12r2sr25, v13r1sr3)

SP 10 Speakerphone for PC (PN 506047 ID 0x0042)
SP 10 ML Speakerphone for Lync (PN 506048, ID 0x0043)

(since v12r2sr7)

SP 20 Speakerphone for PC (PN 506049 ID 0x003f)
SP 20 ML Speakerphone for Lync (PN 506050, ID 0x0041)

(since v10sr34, v11r2sr13)

SP 30 + BT Speakerphone with Dongle (PN 508346, ID 0x006d)

(since v11r2sr44, v12r2sr25, v13r1sr3)

SP 220 UC Dual Speakerphone UC / mobile (PN 507210, ID 0x0066)
SP 220 MS Dual Speakerphone MS Certified (PN 507211, ID 0x0067)

(since xxx)

Operation Phone Speakerphone
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES
Mute YES YES
Reject incoming call YES YES1
Put current call on hold, and accept incoming call YES YES2
Flash between calls YES YES3
Redial last number YES YES4


YES1 Press Onhook (red) button when phone is ringing
YES2 Double tap on Offhook (green) button
YES3 Double tap on Offhook (green) button when there is a connected and a waiting call
YES4 Double tap on Offhook (green) button when phone is idle

Team Connect Wireless Conference System (PN 506686/..., ID 0x1400)

(since v10sr47, v11r2sr29, v12r1sr13, v12r2sr3)

Operation Phone Speakerphone
Open phone line on target phone YES NO
Answer incoming call YES YES1
Reject incoming call YES YES2
End current call YES YES2
Volume YES YES
Mute YES YES
Put current call on hold, and accept incoming call YES NO
Flash between calls YES NO
Redial last number YES NO


YES1 Tap on USB icon
YES2 Long press on USB icon (2 sec)


Unsupported Headsets

Sometimes new headsets are relased which are very similar to one of the already supported headsets. But if the signature (vendor/product) of the headset is unknown to the firmware the call control functions of the headset are without effect.
Unsupported corded headsets may be used then as plain audio devices where call control is solely performed by the phone but wireless headsets usually will not work this way.

If adviced so by support or by the manufacturer the signature of such an unsupported headset can be mapped to the signature of an already supported headset of similar properties by either

 config add KEYS0 /hid-map <map>[,<map>]...
 config write
 config activate

or (IP222, IP232 only)

 vars create KEYS0/HID-MAP p <map>[,<map>]...

The mapping is applied the next time the headset is plugged in, a reboot is not required.

The format of a <map> is

 vendor:product=vendor:product

The first vendor:product tuple is the signature of an unsupported headset, the second tuple is the signature of an already supported headset.
vendor and product are plain 4 digit hex numbers without a "0x" prefix, up to 6 maps can be specified separated by a comma.
If there is for example a new Jabra headset with ID a34a which is very similar to the Jabra SUPREME UC with ID a346 <map> would be

 0b0e:a34a=0b0e:a346

where 0b0e ist the Jabra vendor ID.

  • An Example how to detect the correct ID:

If we know a Jabra Speak 510 with ID 0420 and the ID of the unsupported device is xxxx the correct command would be

 config add KEYS0 /hid-map 0b0e:xxxx=0b0e:0420

or

 vars create KEYS0/HID-MAP p 0b0e:xxxx=0b0e:0420

How to find xxxx? Unplug Headset, Clear trace buffer, Plug Headset, take a trace, look for a line like

 USB-DEVICE vendor=0b0e 'Jabra' product=xxxx 'Jabra Speak 510' release=0118


Known Problems

Jabra EVOLVE 20

  • The product ID 0303 is not built in the driver and a mapping to ID 0302 seemed to fail, this happens if Jabra Control Center have the following option: "Target Softphone for outgoing calls: Softphones supported by Jabra PC Suite". We should change this to "Auto-detect" to work properly.

Image:Jabra_control_center.png

Plantronics D100-A ID=ab01

  • This signature is identical to the D100 signature but the D100-A does not accept the vendor requests. Thus a pseudo device with ID d64a was defined to permit mapping of the D110-A to this pseudo device via:
!config add KEYS0 /hid-map 047f:ab01=047f:d64a
!config write
!config activate

Beware: to make an old D100 working again on this phone the hack must be undone via

!config rem KEYS0 /hid-map
!config write
!config activate

3rd Party Tested Headsets

These are reports we received from customers. We provide those "as is" (that is, we did not verify the data and this is in no way a promise that such headsets would work).

3rd party input
this is 3rd party content not provided by innovaphone, see history for authors.

Jabra BIZ 2300 USB Duo

A Jabra BIZ 2300 USB Duo with ID 0xc024 was reported to work with the settings provided for the BIZ 2300 USB UC Mono
This mapping is included in firmware since v9hotfix43/v10sr17

Plantronics Blackwire C310 / C320

The following headsets were reported to work with the settings provided for the Blackwire C320 PN 85619-02, ID 0xc00f:
Blackwire C320 - Binaural - Firmware H4.HM, ID 0xc024)
Blackwire C310 - Monaural - Firmware E4.GM, ID 0xc022)
Blackwire C310 - Monaural - Firmware L3.GK, ID 0xc00e)
These mappings are included in firmware since v9hotfix43/v10sr17

Plantronics Blackwire C520 ID 0xc01b

vars create KEYS0/HID-MAP p 047f:c01b=047f:c017

Test results: none

Jabra speak 510 MS with part number 7510-109

vars create KEYS0/HID-MAP p 0b0e:0422=0b0e:0420

Test results

Operation Phone Headset
Open phone line on target phone YES YES
Answer incoming call YES YES
End current call YES YES
Volume YES YES

Jabra link 230 (USB to QD) with part number 230-09 (0b0e:2315)

works with:

vars create KEYS0/HID-MAP p 0b0e:2315=0b0e:9350

Test results

Operation Phone
Open phone line on target phone YES
Answer incoming call YES
End current call YES
Volume YES
unplug-action YES


Jabra link 230 (USB to QD) with Type BIZ 2400 (0b0e:090e)

works with:

vars create KEYS0/HID-MAP p 0b0e:090e=0b0e:0910

Test results

Operation Phone
Open phone line on target phone YES
Answer incoming call YES
End current call YES
Volume YES
unplug-action YES
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