Reference:IP62 WLAN WiFi Wireless IP-Phone: Difference between revisions

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There are reports about dropped IP62 calls paired with Aruba AP225 in 802.11n mode.
There are reports about dropped IP62 calls paired with Aruba AP225 in 802.11n mode.


Solution: Associate Ascom IP62 in non‐11n mode (Use network setting 802.11 protocol:802.11a or 802.11b/g).
Solution: Associate IP62 in non‐11n mode (Use network setting 802.11 protocol:802.11a or 802.11b/g).


=== Firmware downgrade not possible ===
=== Firmware downgrade not possible ===
Line 227: Line 227:
  Note: The same restriction is also valid when adding a new i62 phone to an old system.  
  Note: The same restriction is also valid when adding a new i62 phone to an old system.  
  New phones are delivered with the new hardware revision, and they cannot be downgraded to a software version prior 6.0.6
  New phones are delivered with the new hardware revision, and they cannot be downgraded to a software version prior 6.0.6
As always it is recommended to use latest official firmware to overcome any eventually fixed issues.


==Related Articles==
==Related Articles==

Revision as of 08:53, 24 January 2022

This article describes the IP62 WLAN/WiFi wireless IP-Phone, differences to the deprecated IP72 Wireless IP-Phone and a list of compatible WLAN Infrastructures.

Applies To

This information applies to:

  • innovaphone IP62

Requirements

To perform configuration changes on the IP62 device a desktop programming kit (IP62/IP64/IP65) (50-00060-021) is required. The programming kit enables to connect the IP62 handset to a PC in order the configuration changes can be done using WinPDM software.

Feature Comparison

This chapter describes the differences in the feature sets between old and new WiFi handsets.

Handset Features Matrix
Feature IP72 IP62 Description
Messaging YES NO
LDAP Phone Book YES NO
Talk Time/ Standby Time 10 h / 40 h 15 h / 100 h with U-APSD
WiFi Standards 802.11 a/b/g 802.11 a/b/g/n
Supported Languages Latin-1 only UTF-8, 18 Languages

Although the IP62 does not have access to a central LDAP phone book, the solution described in Reference9:PBX/Objects/Directory_Search can be used.

WLAN Infrastructure Compatibility

Note: Update of this list is discontinued and represents latest state as mentioned below.

Ask innovaphone Presales Team for possible interop configuration recommendations and pitfalls before you order the WiFi equipment and start with the roll-out.

Note that availability and combinations of controllers and access points may be subject to change by the manufacturer and are not in the responsability of innovaphone. Errors and omissions excepted.

innovaphone does not support WLAN infrastructures not listed in this document.

Certified WLAN Platforms
Vendor AP Model(s) Controller Model(s) SW Version(s)
Aerohive Networks AP 120, 121, 141, 330, 350, 370, 550 N/A 5.1r5, 6.1r2, 6.5r10,
6.8r3, 8.0r1, 8.4r5,
18.10.1.10
Aruba Networks AP 60, 61, 65, 70 600, 3000, 6000 Series 3.4.2.0
Aruba Networks AP 105, 120, 121, 124, 125 600, 3000, 6000 Series 5.0.3.0, 6.0.1.0
Aruba Networks iAP 92, 93, 104, 105, 114, 115, 124, 125, 134, 135, 204, 214, 224, 275 600, 3000, 6000, 7000, 7200 6.2.1.2, 6.3.1.3, 6.4.2.0
6.4.2.6, 6.4.3.4, 6.5.4.0
Aruba Networks iAP 103, 205, 215, 225 600, 3000, 6000, 7000, 7200 6.2.1.2, 6.3.1.3, 6.4.2.0,
6.4.2.6, 6.4.3.4, 6.4.4.8,
6.5.4.0, 8.2.1.0
Aruba Networks iAP 103, 204, 205, 214, 215, 224, 225, 314, 315, 324, 325 controllerless 6.5.4.3
Aruba Networks AP 207, 214, 215, 224, 225, 275, 304, 305, 314, 315, 324, 325, 334, 335, 344, 345 7000, 7200 6.5.4.0, 8.2.1.0, 8.3.0.3,
8.4.0.1
Aruba Networks AP 324/325 600, 3000, 6000, 7000, 7200 6.4.4.6, 6.4.4.8, 6.5.4.0,
8.2.1.0
Alcatel-Lucent Same as Aruba Networks 4000, 6000 Series Same as Aruba Networks
Avaya AP 8020, 8020-E 8180 1.1.0.113, 2.0.0.084, 2.1.0.102
Avaya AP 9132, 9133 N/A 7.5.2
Brocade AP 650, 6511, 6532, 7131 RFS4000, 6000, 7000
NX9000
5.1.0.0, 5.4.0.0, 5.4.4.0
Cisco (Autonomous) 1230, 1240 N/A 12.4(21a)JY / 12.3(8)JED
Cisco (Autonomous) 1140, 1250, 1260 N/A 12.4(25d)JA1
Cisco AP 1130, 1230, 1240, 1140, 1250, 1260, 1600, 1700, 2600, 2700, 2800, 3500, 3600, 3700, 3800 WLC 2xxx, 440x, 550x
WISM, 3750G
Cisco Flex 7500/8500
6.0.196, 7.0.98, 7.0.220,
7.2.110, 7.3.101, 7.4.100.60,
7.6.100, 8.0.100, 8.1.20,
8.2.110, 8.3.102, 8.3.112,
8.3.121, 8.5.103
Cisco AP 1142, 1252, 1262, 1602, 1702, 2602, 2702, 3502, 3602, 3702, 1832, 1852, 2802, 3802 WLC 2xxx, 440x, 550x
WISM, 3750G
Cisco Flex 7500/8500
8.5.120, 8.5.140
Cisco AP 1702, 1832, 1852, 2702, 2802, 3702, 3802, 4800, 9115, 9117 WLC 3504, 5520, 8540 8.6.101, 8.7.106, 8.8.111,
8.9.100
Cisco AP 1830/1850 WLC 2xxx, 440x, 550x
WISM, 3750G
Cisco Flex 7500/8500
8.1.131
Cisco AP 1140, 1250, 1260, 1600, 2600, 2700, 3500, 3600, 3700 3650, 3850, 5760 IOS XE 03.03.04, 03.07.03
Extreme Networks (Enterasys/IdentiFi) AP 3705, 3710, 3715, 3765, 3767, 3801, 3805, 3825, 3865, 3935 C25, C35, C2110, C5110, C5210, v2110 07.41.01, 08.01.04, 08.11.06,
08.31.02, 09.15.06, 10.11.04
10.41.03
Extreme Networks (WiNG) AP 622, 650, 6511, 6522, 6532, 7131, 7522, 7532, 8132, 8432 RFS/NX/VX/EX 5.1.0.0, 5.4.0.0, 5.4.4.0,
5.5.5.0, 5.8.3.0, 5.9.1.2
Extricom EXRP-30n, EXRP-40En MultiSeries 500, 1000 4.5.09
HP MSM 422, 430, 460, 466 MSM710/720/760 5.7.1.0
HP MSM 425 and MSM 430/460/466 MSM830/850/870, WX500x controllers
10500/7500 20G Unified Wires-WLAN modules
3507P26
Juniper (Trapeze) MP/WLA 321, 322, 422, 522, 532 MX/WLC 2, 8, 200, 8x0, 2800 7.3.4.4, 7.6.2.3, 8.0.2.2
Lancom Systems L-3xx(9.10), L-4xx(9.10), L-8xx(9.18) WLC 4006+, 4025+, 4100 (9.10) 9.10/9.18
Meraki MR20, MR30H, MR33
MR42, MR42E, MR52, MR53, MR53E
MR70, MR74, MR84
N/A 25.9
Meru Networks AP200, 300 MC1000, 1500, 3x00, 4x00, 5000 4.0-150
Meru Networks AP300, 1000 MC1500, 3x00, 4x00, 5000 5.0-87
5.1-47(Requirement for AP1000)
Meru Networks AP300, 332, 1000, 832, 822 MC1500, 1550, 3x00, 4x00, 5000, 6000 5.3.50 (Requirement for AP332)
6.1-3-5
Fortinet (Meru Networks) AP301, 302, 310, 311, 320, AP332 (i/e variants), AP822, 832 (i/e variants), AP1010, 1014, 1020 (i/e variants), U421EV/U423EV MC1550, 3x00, 4x00, 5000, 6000 7.0-8-0, 8.2-4-0, 8.4-0-7,
8.5-0-6
Ruckus ZF 7962, 7363, 7343, 7341, 7372, 7982 ZD 1X00, 3000, 5000 9.1.1.0v, 9.4.2.0, 9.7.0.220,
9.7.1.0.17, 10.2.1.0
Ruckus SmartZone ZF7372, 7982 & R300, R310, T300, R500, R510, R600, R610, R710 SmartZone platform vSZ-(E,HD), SCG, SZ100 3.2.1.0.139, 9.13.0.0.232, 3.5.0.0.808,
3.5.1.0.862, 5.1.1.0.598
Xirrus XR-620, 630 N/A 7.5.0
Zebra Technologies (Motorola) AP 622, 650, 6511, 6522, 6532, 7131, 7522, 7532, 8132 RFS, NX, VX, EX 5.1.0.0, 5.4.0.0, 5.4.4.0,
5.5.5.0, 5.8.3.0
Zyxel NWA5123-AC, WAC5302D-S, NXC2500, NXC5500, WAC6100 series, WAC6500 series V5.0.0

as of October, 21st 2019.

DAS Compatibility

Distributed Antenna Systems (DAS) provide a cost-effective solution for extending radio coverage inside large facilities. Simply put, a DAS can be seen as a long cable starting at a base station or access point to which many antennas are connected. While the architecture can be utilized to mitigate certain coverage issues, the innovaphone IP62 was not designed to accommodate for such RF environments. Furthermore it is difficult to ascertain and ensure WLAN reliability in regard to interference, capacity, roaming, location-based services, and some important 802.11n features, such as MIMO. As a consequence thereof, innovaphone will not endorse nor provide RF support for WiFi deployments over any Distributed Antenna System.

Configuration

IP62 configuration is done via WinPDM-application available at wireless package on download-page. Use of desktop programming kit (IP62/IP64/IP65) (50-00060-021) is required.

For offered configuration options refer to

ICE/TURN

IP62-firmware 6.0.0 and higher supports TURN and TLS-registration with certificate.

By default, ICE mechanism is deactivated. Activation can be done via WinPDM according to following screenshot. ICE activation also enables TURN-configuration field.

IP62 ice turn.png

NB: Use of ICE also requires active STUN Server to be configured.

Factory Reset

You can use the local Admin menu on the Phone or the WinPDM Software (Rightclick on the device) to make a Factory Reset.

Troubleshooting

You can access the light WebUI on the Device with the default login credentials Username: admin and Password: changeme

Local Syslog

The local Syslog file of the handset can be downloaded via Web UI of the IP62.

Config Download

You can download the configuration via http://1.2.3.4/cfg.txt

Remote PCAP

You can activate the remote pcap interface and Trace flags directly in the phone configuration (Admin Menu :: Logging :: Mode) or remote with the following commands.

config add PCAP0 /enable on
config add IP0 /ip-trace on
config write
config activate

If you need specific tracing flags you can activate it here: http://1.2.3.4/CMD0/mod_cmd.xml?cmd=xml-config&xsl=tracing.xsl. Dont use Enable RPCAP or Write PCAP to URL on the WebUI, it will not work.

After Tracing you should deactivate all activated Flags and deactivate the rpcap interface. To deactivate the remote pcap interface you can setup the following commands or easyliy reboot the device

config rem PCAP0 /enable
config write
config activate

Shortcuts

There are additional hidden tools for information and analysing in the IP62.

Handset Device Information
*#34# in the main display
RSSI Indicator
*#76# in the main display. Type agagin to exit.
Here you the following information in the display:
  • Line 1: SSID
  • Line 2: Current AP
  • Line 3: Current AP MAC
  • Line 4: Previous AP
  • Line 5: Previous AP MAC
Site Survey Tool
*#77# in the main display.
Admin Menu
Go to the Settings menu and type in 40022

Known Problems

Support of "802.11d" standard

Some manufacturers do not support the "802.11d" (World Mode) standard.

Currently known Manufacturers:

  • "Ubiquiti" disabled since firmware 3.1.12 (2014)

Solution: If your clients show problems when logging in or roaming, try to disable the "World Mode" via WinPDM. (Network::Network-X::World mode regulatory domain)

Support of RTCP-MUX

Calls of WebRTC endpoints directly called by the IP62 are not possible.
No support for RTCP-MUX is included in the IP62 prior FW version 6.0.0, so WebRTC endpoints are not supported directly by the IP62 in this case.
A media relay between IP62 and a WebRTC endpoint could be used as workaround.

Solution: Upgrade IP62 firmware to version 6.0.6 or higher

Dropped communication during calls

There are reports about dropped IP62 calls paired with Aruba AP225 in 802.11n mode.

Solution: Associate IP62 in non‐11n mode (Use network setting 802.11 protocol:802.11a or 802.11b/g).

Firmware downgrade not possible

Ascom statement about firmware downgrade issues for i62 / innovaphone OEM IP62:

DOWNGRADE RESTRICTIONS OF I62 SOFTWARE
Published: 2019-04-23 - Issue: 35:19

Just as any other product, the WiFi phone i62 is upgraded to the latest software when going through the repair process. 
Normally the software can be downgraded to match the software version for other handsets at a site.

If the i62 phone’s PCB is replaced in the repair process, it will be equipped with hardware that is incompatible with older software versions. 
It will be returned after repair with a software version 6.1.0 (or later), and it cannot be downgraded to software version earlier than 6.0.6.

The hardware revision printed on the product label indicates if the software can be downgraded or not. 
If the revision number is 3A or later, software cannot be downgraded to version prior 6.0.6. 
An i62 going through the repair process will have the revision number set to the latest if the PCB has been replaced, to keep track of compatibility between the hardware and software version.

Note: The same restriction is also valid when adding a new i62 phone to an old system. 
New phones are delivered with the new hardware revision, and they cannot be downgraded to a software version prior 6.0.6

As always it is recommended to use latest official firmware to overcome any eventually fixed issues.

Related Articles

Howto:IP62 WLAN WiFi Handset - innovaphone - H323 Testreport

Howto:WLAN Interop Test Description

Howto:MXR-2 Mobility Exchange - Trapeze - Testreport