Reference:My Innovaphone: Difference between revisions

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[[Image:add_warranty.jpg|center|thumb|200px|Warranty extension]]
[[Image:add_warranty.jpg|center|thumb|200px|Warranty extension]]


   If you add the warranty extension within three months after the shipment of your device,
   If you add the warranty extension immediately after the receipt of your device,
   you can add the cheaper warranty extension licenses, otherwise you'll have to add the more expensive ones.
   you can add the cheaper warranty extension licenses, otherwise you'll have to add the more expensive ones.


   You can extend the warranty for maximum four years.
   You can extend the warranty for a maximum of four years.


=====Download licenses=====
=====Download licenses=====

Revision as of 09:00, 6 November 2009

About

My innovaphone replaces the former license manager. It will also include the handling of device warranty and software service agreements (only partially implemented yet).

Project-View

My innovaphone offers the possibility for several users to be in one company. This company shares its balance of licenses over all users and can have several projects. Projects have their own balance of license types and devices are bound to a project.

Language

My innovaphone will support multiple languages. You can select your desired language at the top of the page.
Currently supported languages:

  • English
  • German

First steps

Open my.innovaphone.com and click the "Register Now" link. Enter your personal data and register.

You will receive a registration email with an activation link. After account activation you have two options:

  • create a new my innovaphone company (under Licenses->Company)
  • ask another user of your company to add your user account to an already existing company

If you accidentally created an own my innovaphone company, just ask another user of your company to import your just created company.

If you create a new company, you can optionally enter your innovaphone account ID (which is your customer number with innovaphone) with your postal code, to retrieve your company data.

Licenses

Projects

After creation of an own company, you will have a default project named "DEFAULT". You can rename this project later. You can also create more projects on the projects page with "Create". Each project of a company must have a unique name.

You can select a certain project by activating it in the project list. This selection is then true for all other pages, as some pages require a selected project.

Projects page

By activating a project by clicking on the project name in the project list, you can manage this project and its settings.

Properties

Rename the project or/and change its description.

SSA

You can put your project under SSA (software service agreement). You will be asked to enter a SSA due date. This will be the date, where all SSA licenses of all devices in this project will expire. The due date must be at least one year in future, as SSA can be only bought for at least one year.

After entering a date, you will get a summary of all licenses, which will be put under SSA and the amount of needed SSC licenses. The SSC value for each license is calculated by the bind date of the license and the entered SSA due date.

SSA summary

If licenses already have a SSA date, just the difference between current SSA date and due date must be paid. If the bind date of the device lies in the past, the difference between the bind date and the current date must be paided twice (this is the column 'months*2').

Here is a short example, how the months are calculated:

Bind date: 06/24/2009
Current date: 08/31/2009
SSA due date: 12/12/2011

You will have to pay from 06/24/2009 to 08/31/2009 twice for three months, as each new month counts as a full month. From 08/31/2009 to 12/12/2011 you will have to pay the normal price for 28 months.

After confirming your entered SSA due date, each license will have this date as SSA end date and can be downloaded in all versions of this SSA time.

You can now extend the projects SSA date in multiple of years until the next SSA due date. The resulting summary is the same as above.

Rights

Add or delete company rights for this project. To add a company right, you have to enter an email address of a user of this company. Each user of a company with rights on this project can add devices, licenses, activation keys to this specific project, but is restricted in removing devices, editing the project and can't create activation keys with the projects balance.

 Although you enter an email address, the whole company of the user with this email address gets this project right,
 not just this user!
Project rights

Import

To download old licenses created with an old license manager account and to use your old balance, you have to import your old account data. You will have to enter your old account login from license.innovaphone.com. Afterwards you will get a list of your balance and of all your devices with their licenses. The shown balance is the balance of all users, which belong to your old group (if you belonged to a group). You can now select all devices which you want to import to the currently selected project. There might be errors, if you try to add a device. They are explained here.

By confirming this import, all users of your group will be locked in the old license manager.

You can import all not yet imported devices to another project, if you want.

 Importing of your old balance and devices might take a while!

Delete

Delete the project. Only possible if it has no activation keys, devices or user rights.

Balance

On the balance page you will see the balance of the currently selected project or the balance of all your projects together. The balance is bound to your company and not to your user account. The balance is bound to a specific project, but can be shared for license creation or activation key creation if wished.

Balance page

Free licenses

Here you see a list of all your free licenses. If you return licenses from one of your devices, the returned licenses are stored in your free licenses pool. You can assign these licenses to another device (see 'Add licenses from free licenses') or convert them to your balance.

Free licenses list

The bind date, SSA end date and the external key (like DECT-Multi-Cell-Ari) are stored for each license.

If you want to convert these licenses to your balance, you will have to pay one year SSC for each unit and all external key bindings and the current SSA will be lost.
If the license you convert is under SSA, you will be able to select the version to convert the license to.

Activations

To increase your projects balance, select one of your projects, follow the "Add" link and enter the activation key in the corresponding field. You can also enter an optional comment for this key. You will then get a listing of all contained licenses. After commiting this key, your project balance will have been increased by the keys values.

"Deselect the current project" to view all activation keys independent of the selected project.

Activation key page

Own Activations

Here you'll see a list of all created activation keys in the selected project (or over all projects).

You can create activation keys on the project page for other users/companies or to simply transfer licenses from one project to another.

Created activation keys

You have to select an activation key in the activation key list to update or delete it.

 Updating and deleting a key is only possible, if this key is not assigned.

Update

Add more licenses to this key (removing licenses is not possible, delete the key instead) or change its comment.

Update own activation keys

Delete

Delete this key. Its licenses will go back into the balance of the currently selected project.

Devices

To view your devices you first have to click on the "Show" button. You can leave the filter field empty if you want to view all your devices.

The Devices Page

Red marked device names are devices, which are currently in RMA.

 MAC addresses of RMA devices do not longer start with 01-...

List

A List of your devices in the currently selected project.
You can deselect the current project/device to list all your devices.

Select a certain device from the device list, to manage its properties, licenses etc.

Add

Follow the "Add new devices" link on the devices page.

There you have a few options:

  • You can add a single new device
  • You can add devices according to a mac address range (e.g. from 00-90-33-08-20-00 to 00-90-33-08-22-00), maximum 50 at once
  • You can add devices by uploading a text file with mac addresses like this (maximum 50 at once):

00-90-33-08-20-20 00-90-33-08-20-21 00-90-33-08-20-22 00-90-33-24-20-20

  • You can add devices according to your received order number. Just enter you order number and you will get a list of all devices bount to this number.

Note: MAC addresses can be always given like this:

  • 00-90-33-xx-xx-xx
  • 00:90:33:xx:xx:xx
  • 009033xxxxxx
  • xxxxxx (00-90-33- will then be added automatically)

There might be errors, if you try to add a device. They are explained here.

 As the device warranty will be handled by licenses now, you can also add telephone devices to your projects.
Check device warranty

You can check the device warranty of a device, which does not belong to your company. Simply enter the MAC or IPEI.

Properties

Change the name and comment of a device.

 You can only change the name, if it's no MAC or IPEI.

Licenses

Here you can add, download or move licenses.

Add licenses from balance

To create new licenses for a device, you have to add this device first on the devices page and then select a version of the license (V8 is not yet supported, use V7 licenses instead) and click "Next". On the next page you will see a list of all available license types, which depends on your current available license types, of the selected license version and the device type (IP6000, IP800 e.g.):

Licenses for an IP3000

You see the available project balance, the balance over all projects (excluding external projects), the currently installed licenses and the maximum amount for this device type. You can now enter the value of the new license. Base/Upgrade licenses can be selected via dropdown box. Voicemail and Standby lics must always have the same amount as the selected PBX-PBX... license! The maximum amount of PBX-Registration licenses equals the amount of the selected PBX-PBX... license!

The whished overall amount of pbx version 8 and above licenses can be specified here and the concrete amount of license sub types will be requested on the next page.

Licenses for an IP800 with V8, step two

The best (cheapest) combination of each v8 pbx license type is already filled in, but you might change the amount of sub types if your does not fit and you do not want to purchase new activation keys for the sub types.

The column SSC/Unit is just shown if your project is currently under SSA. Each license will have SSA for at least one year or until the defined project SSA due date, if this date lies further in the future than one year.

Now confirm your new selection. If you have not enough licenses in your current project, but there are still licenses in other projects, you will get a dropdown box with a list of all projects containing the needed licenses. You can now select all desired/needed projects and confirm your selection again. The balance of all selected projects will then be decreased by the needed amount.
If your user account has the right to buy licenses on credit, just check the checkbox.

Add licenses from free licenses

Here you can assign licenses, which you returned from other devices. You will also have to select the desired version and will than get a list of fitting licenses according to the current device and selected version.

Free Licenses for an IP800 with V8

If a license is under SSA, the correct license type is shown in column 'License Type' besides the 'Original Type'. On confirming the selection, a consistency check is done (e.g. only 4 Relay-PRI licenses on an IP6000). Bind and SSA end date will be maintained for each license.

As external keys are also maintained, you can select e.g. an old Dect-Multicell-Ari license to have the same ARI on another IP1200.

Add V7 floating license (slave pbx)

Here you can add a V7 floating license for a slave pbx. A device with a floating license can't have V7 pbx licenses and a device with V7 pbx licenses can't have a floating license.

Add warranty extension licenses

Extend your warranty by adding warranty extension licenses:

Warranty extension
 If you add the warranty extension immediately after the receipt of your device,
 you can add the cheaper warranty extension licenses, otherwise you'll have to add the more expensive ones.
 You can extend the warranty for a maximum of four years.
Download licenses
Download Licenses

If your device has licenses under SSA, you will get a dropdown selection with all available versions.
If not, you have to decide whether to download the licenses encrypted or not. If you download the licenses unencrypted, you won't be able to return those licenses anymore. So you won't be able to return licenses for devices with V5-V7 licenses, as licenses for this versions are not encrypted. To return these licenses, you will have to upgrade to a new bootcode, which prevents firmware downgrades to versions below version 8.
Encrypted licenses are stored in a xml file, which you can then upload on your V8 (or higher) device.

 You can now also download licenses directly from by the web interface of a device. 
 You just have to enter your account data and start downloading the licenses from my.innovaphone.com 
 without having to download/upload a license file.
Download test licenses
Download test licenses

You can also download test licenses if you want to run tests. You will be asked whether the device is used as slave and if not, which version you want to test and how many pbx licenses you want to use.

Move licenses to another device

If you have the needed account rights or the device is already in RMA, you can move licenses to another device. After moving licenses, the former device will be marked as a RMA device.

 You can just move licenses to devices without licenses!

Move device

Here you can move the current device to another project.

 If the other project is under SSA, you will first see a SSC calculation, which you have to confirm, 
 as the SSA date for each SSA license will be extended until the projects SSA due date.

Invalidation

You can return V8 (or higher) licenses by uploading the xml file, you got from your device or by returning your licenses over the web interface of your device (General->License). V7 licenses can be just returned, if you agree, that you won't be able to downgrade below V8 anymore. You will need a new bootcode, to use this function.

 If your device has access to my.innovaphone.com, you can also invalidate licenses directly from the web interface
 of the device.
Download confirmation file

If you created a new certificate or you invalidated your licenses, you can later download the confirmation file, which you have to upload on the box.

Request certificate

If you have the needed rights, you can request a new device certificate for your device.

Upload the invalidation document to return licenses

Upload the ivalidation document, which you got from the website of the device to return the licenses of this device.

Remove

You can always remove devices from a project. If they have licenses, these won't be deleted, so you might add the device to another project again.

History

History page

You can view your history for several contexts:

  • Company: history of all actions in your company
  • User: history of all actions of the selected user
  • Device: history of all actions for the selected device

Each context applies to the currently selected project. If you deselect the current project, you will see the history over all projects.

You can select to view the history of the last day, week, month, year or from always. Collecting data might take a while...

Company

Manage users, import other companies or change your company data. The first user of a company has automatically company admin rights and can grant this right to other company users after adding their accounts email address.

Users

Company page

Here you can add other users to your company, optionally with company admin rights. You can also lock a user account or grant company admin rights.
Locked users can't loggin to my.innovaphone.com any more.

 Non company admin users just get a non editable list of the current company users.

Import (admin only)

As admin you can also import another company by entering an admin account of this company. This might be usefull if one user of your company has accidentally created an own company.

 This is not available for non company admin users.

Company

If you do not belong to a my innovaphone company, you can create one here. You can optionally enter an innovaphone account ID with its zip code or you just enter your company data below.

Company create page

Otherwise you can change your company data, but only, if you didn't created your company with your innovaphone account id. In this case, company information is always retrieved from your innovaphone account.

 Non company admin users can just view the current company data.

RMA

Here you can list all your devices, which are currently in RMA.

RMA page

Configurator

Currently this is just a link to the innovaphone PBX Configurator

Account

Here you can change your personal data, password etc. You always have to enter your current password to change your data.

 If you change your email address, you'll have to activate your account again.

Image explanation

Errors

Already In Company

Icon in company inno 01.png

  • This device already exists in your company and can't be added/imported.

If you want to import this device anyway, you first have to delete your current device from its project.

Already Imported

Icon imported inno 01.png

  • This device has been already imported.

You can't import it again.

Not Found

Icon not found inno 01.png

  • This device was not found in the my innovaphone database.

This should never happen, but if, contact the administrator.

Warnings

Several Companies

Icon several companies inno 01.png

  • This device is already in another company.

This means, that either you do not have the physical device or it once belonged another company. You can still import/add this device and you will have access to all of its current licenses.

Several Users

Icon several users inno 01.png

  • This device has licenses from several users of the old license manager.

This means, that you are not neccessarily the user, who physically owns this device. If you do not own it, do not import it.