innovaphone wiki - User contributions [en]

Main Page

2026-03-25T16:16:47Z

Aer: /* Latest News */

__NOTOC__

<div style="margin:0px; margin-right:10px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0em 1em;">
== Remote Support ==
[[Image:RemoteControl-click.png|left|60px|RemoteControl.png/|Download Remote Control|link=https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe]]
innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation.<br/>
As Remote Support Tool, we use our own product Remote Control ([https://www.innovaphone.com/en/all-apps/apps-to-work-with/remote-control-app.html more info]).

You can '''[https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe download]''' the Remote Control client already or use the support link received from our support team.<br/>
After installing and opening the client you can '''pass the shown ID''' or '''use the received link''' to request the support session.

== Searching ==
Searching in wiki works, but is sometimes cumbersome. However, you can have Google do the job for you. Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!

If you still don't find what you are looking for, [mailto:presales@innovaphone.com drop us a message]
</div>


<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">



== Latest News ==

<p align="right">[[User:Tfu|Tfu]] 10:48, 24 February 2026 (CET)</p>
[[Support:WinPDM Software 3130114 (4.2.1) released| WinPDM Software 3130113 (4.2.1)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Msc|Msc]] ([[User talk:Msc|talk]]) 15:05, 2 February 2026 (CET)</p> [[Support:Firmware_V16r1_product/16r1/firmware_1610613_(beta5)_available | Version 16r1 Beta 5]] is now available from the [http://store.innovaphone.com/beta/download.htm Beta Store].

<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 17:16, 25 March 2026 (CET)</p> [[Support:Firmware V15r1 product/15r1/firmware 1510699 (sr 11) available | Version 15r1 Service Release 11]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 17:16, 25 March 2026 (CET)</p> [[Support:Firmware V14r2 product/14r2/firmware 1420587 (sr 19) available | Version 14r2 Service Release 19]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 17:16, 25 March 2026 (CET)</p> [[Support:Firmware V13r3 product/13r3/firmware 138046 (sr 36) available | Version 13r3 Service Release 36]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Tfu|Tfu]] ([[User talk:Tfu&action=edit&redlink=1|talk]]) 15:28, 13 March 2025 (CEST)</p>
[[Support:Wireless Handset Firmware IP73 1012 (6.1.13) released| Wireless Handset Firmware IP73 1012 (6.1.13) released]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)</p>
[[Support:Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2) released| Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)</p>
[[Support:Wireless Handset Firmware D83 10002 (2.0.5) released| Wireless Handset Firmware D83 10002 (2.0.5)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 15:38, 6 February 2023 (CET)</p>
[[Support:Wireless Handset Firmware IP62 3040621 (6.2.7) released| Wireless Handset Firmware IP62 3040621 (6.2.7)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))</p>
[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

<p align="right">[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)</p>
[[Support:Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8) released| Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)</p>
[[Support:Wireless Handset Firmware and Management Software product/9.00/wireless 100037 (hotfix19) available| Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">

== New Articles ==

{{Special:Newestpages/all/20}}
</div>

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em; font-size:1">
== More innovaphone Ressources ==
* [http://www.innovaphone.com Home Page]
* [http://download.innovaphone.com Download Site ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://mantis.innovaphone.com/ Ticketing System ]
</div>

Reference16r1:Concept App Service Transcriptions

2026-01-30T14:16:01Z

Aer: /* Transcriptions App */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone Transcription Service from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. In terms of its concept, it is located between the client services that generate or capture audio data and the transcription backend that performs the actual speech-to-text processing.
These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (formerly known as PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) in order to refresh the list of the available colored AP plugin icons.
* Open the '''"AP transcriptions"''' plugin by clicking on it and select '''" + Add an App"''' afterwards. Then click on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' ''(used as display name / all character allowed)'' and the '''"SIP"''' ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Enter the '''Remote service Url''' (Destination URL of the service provider)
* Enter the '''API Key''' (provided by the service provider)
* Enter the '''model name''' (must be supported by the configured provider)
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings. A green check mark will be shown to confirm that the configuration is good.

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription ID, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|alt=flow overview|Transciptions Flow Overview|Transciptions Flow Overview]]

== Transcriptions - App Service ==
The App Service implements an API to use a remote transcription provider (e.g. whisper).

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

* The '''Remote Service URL''' defines the target URL of the remote transcription provider.

* The '''API Key''' is required to access the selected backend and to authenticate with the remote provider.

* The '''Model''' defines which model the backend should use for transcription.

These parameters are stored as a configuration and are forwarded to the backend. At present, these values must be entered manually in the Settings plugin.

The service does not validate or confirm these values. It assumes that all the given values are correct and only uses them for communication with the backend. Since the users are able to chose their own providers, they are also responsible for selecting a fitting model and understanding the limitations of the models (such as supported Audio formats, size limits, etc.).

Furthermore, applications that require transcription functionality must explicitly consume the Transcription Service API and demonstrate this functionality in their own user interface, such as applied in the Conference Transcriptions app.

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|Transcriptions App Review]]

== Troubleshooting ==

For troubleshooting the Transcriptions App Service, you need to activate the traceflags ''App'', ''Database and'' ''HTTP-Client'' in your Transcription App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T14:14:10Z

Aer: /* Transcriptions Flow Overview */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone Transcription Service from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. In terms of its concept, it is located between the client services that generate or capture audio data and the transcription backend that performs the actual speech-to-text processing.
These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (formerly known as PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) in order to refresh the list of the available colored AP plugin icons.
* Open the '''"AP transcriptions"''' plugin by clicking on it and select '''" + Add an App"''' afterwards. Then click on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' ''(used as display name / all character allowed)'' and the '''"SIP"''' ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Enter the '''Remote service Url''' (Destination URL of the service provider)
* Enter the '''API Key''' (provided by the service provider)
* Enter the '''model name''' (must be supported by the configured provider)
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings. A green check mark will be shown to confirm that the configuration is good.

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription ID, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|alt=flow overview|Transciptions Flow Overview|Transciptions Flow Overview]]

== Transcriptions - App Service ==
The App Service implements an API to use a remote transcription provider (e.g. whisper).

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

* The '''Remote Service URL''' defines the target URL of the remote transcription provider.

* The '''API Key''' is required to access the selected backend and to authenticate with the remote provider.

* The '''Model''' defines which model the backend should use for transcription.

These parameters are stored as a configuration and are forwarded to the backend. At present, these values must be entered manually in the Settings plugin.

The service does not validate or confirm these values. It assumes that all the given values are correct and only uses them for communication with the backend. Since the users are able to chose their own providers, they are also responsible for selecting a fitting model and understanding the limitations of the models (such as supported Audio formats, size limits, etc.).

Furthermore, applications that require transcription functionality must explicitly consume the Transcription Service API and demonstrate this functionality in their own user interface, such as applied in the Conference Transcriptions app.

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

For troubleshooting the Transcriptions App Service, you need to activate the traceflags ''App'', ''Database and'' ''HTTP-Client'' in your Transcription App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T14:13:50Z

Aer: /* Transcriptions Flow Overview */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone Transcription Service from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. In terms of its concept, it is located between the client services that generate or capture audio data and the transcription backend that performs the actual speech-to-text processing.
These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (formerly known as PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) in order to refresh the list of the available colored AP plugin icons.
* Open the '''"AP transcriptions"''' plugin by clicking on it and select '''" + Add an App"''' afterwards. Then click on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' ''(used as display name / all character allowed)'' and the '''"SIP"''' ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Enter the '''Remote service Url''' (Destination URL of the service provider)
* Enter the '''API Key''' (provided by the service provider)
* Enter the '''model name''' (must be supported by the configured provider)
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings. A green check mark will be shown to confirm that the configuration is good.

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription ID, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|alt=flow overview|Transciptions Flow Overview|TransciptionsFlowOverview.png]]

== Transcriptions - App Service ==
The App Service implements an API to use a remote transcription provider (e.g. whisper).

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

* The '''Remote Service URL''' defines the target URL of the remote transcription provider.

* The '''API Key''' is required to access the selected backend and to authenticate with the remote provider.

* The '''Model''' defines which model the backend should use for transcription.

These parameters are stored as a configuration and are forwarded to the backend. At present, these values must be entered manually in the Settings plugin.

The service does not validate or confirm these values. It assumes that all the given values are correct and only uses them for communication with the backend. Since the users are able to chose their own providers, they are also responsible for selecting a fitting model and understanding the limitations of the models (such as supported Audio formats, size limits, etc.).

Furthermore, applications that require transcription functionality must explicitly consume the Transcription Service API and demonstrate this functionality in their own user interface, such as applied in the Conference Transcriptions app.

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

For troubleshooting the Transcriptions App Service, you need to activate the traceflags ''App'', ''Database and'' ''HTTP-Client'' in your Transcription App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T14:13:04Z

Aer: chnage the caption of the image

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone Transcription Service from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. In terms of its concept, it is located between the client services that generate or capture audio data and the transcription backend that performs the actual speech-to-text processing.
These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (formerly known as PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) in order to refresh the list of the available colored AP plugin icons.
* Open the '''"AP transcriptions"''' plugin by clicking on it and select '''" + Add an App"''' afterwards. Then click on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' ''(used as display name / all character allowed)'' and the '''"SIP"''' ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Enter the '''Remote service Url''' (Destination URL of the service provider)
* Enter the '''API Key''' (provided by the service provider)
* Enter the '''model name''' (must be supported by the configured provider)
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings. A green check mark will be shown to confirm that the configuration is good.

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription ID, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|alt=flow overview|Transciptions Flow Overview|/Screenshot_2026-01-29_161703.png]]

== Transcriptions - App Service ==
The App Service implements an API to use a remote transcription provider (e.g. whisper).

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

* The '''Remote Service URL''' defines the target URL of the remote transcription provider.

* The '''API Key''' is required to access the selected backend and to authenticate with the remote provider.

* The '''Model''' defines which model the backend should use for transcription.

These parameters are stored as a configuration and are forwarded to the backend. At present, these values must be entered manually in the Settings plugin.

The service does not validate or confirm these values. It assumes that all the given values are correct and only uses them for communication with the backend. Since the users are able to chose their own providers, they are also responsible for selecting a fitting model and understanding the limitations of the models (such as supported Audio formats, size limits, etc.).

Furthermore, applications that require transcription functionality must explicitly consume the Transcription Service API and demonstrate this functionality in their own user interface, such as applied in the Conference Transcriptions app.

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

For troubleshooting the Transcriptions App Service, you need to activate the traceflags ''App'', ''Database and'' ''HTTP-Client'' in your Transcription App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T14:08:07Z

Aer:

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone Transcription Service from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. In terms of its concept, it is located between the client services that generate or capture audio data and the transcription backend that performs the actual speech-to-text processing.
These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (formerly known as PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) in order to refresh the list of the available colored AP plugin icons.
* Open the '''"AP transcriptions"''' plugin by clicking on it and select '''" + Add an App"''' afterwards. Then click on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' ''(used as display name / all character allowed)'' and the '''"SIP"''' ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Enter the '''Remote service Url''' (Destination URL of the service provider)
* Enter the '''API Key''' (provided by the service provider)
* Enter the '''model name''' (must be supported by the configured provider)
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings. A green check mark will be shown to confirm that the configuration is good.

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription ID, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|/TranscriptionsFlowOverview.png|alt=flow overview|/Screenshot_2026-01-29_161703.png]]

== Transcriptions - App Service ==
The App Service implements an API to use a remote transcription provider (e.g. whisper).

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

* The '''Remote Service URL''' defines the target URL of the remote transcription provider.

* The '''API Key''' is required to access the selected backend and to authenticate with the remote provider.

* The '''Model''' defines which model the backend should use for transcription.

These parameters are stored as a configuration and are forwarded to the backend. At present, these values must be entered manually in the Settings plugin.

The service does not validate or confirm these values. It assumes that all the given values are correct and only uses them for communication with the backend. Since the users are able to chose their own providers, they are also responsible for selecting a fitting model and understanding the limitations of the models (such as supported Audio formats, size limits, etc.).

Furthermore, applications that require transcription functionality must explicitly consume the Transcription Service API and demonstrate this functionality in their own user interface, such as applied in the Conference Transcriptions app.

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

For troubleshooting the Transcriptions App Service, you need to activate the traceflags ''App'', ''Database and'' ''HTTP-Client'' in your Transcription App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T14:05:32Z

Aer: /* Transcriptions Flow Overview */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone Transcription Service from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. In terms of its concept, it is located between the client services that generate or capture audio data and the transcription backend that performs the actual speech-to-text processing.
These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (formerly known as PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) in order to refresh the list of the available colored AP plugin icons.
* Open the '''"AP transcriptions"''' plugin by clicking on it and select '''" + Add an App"''' afterwards. Then click on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' ''(used as display name / all character allowed)'' and the '''"SIP"''' ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Enter the '''Remote service Url''' (Destination URL of the service provider)
* Enter the '''API Key''' (provided by the service provider)
* Enter the '''model name''' (must be supported by the configured provider)
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings. A green check mark will be shown to confirm that the configuration is good.

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription ID, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|/flow.png|/Screenshot_2026-01-29_161703.png|alt=flow overview]]

== Transcriptions - App Service ==
The App Service implements an API to use a remote transcription provider (e.g. whisper).

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

* The '''Remote Service URL''' defines the target URL of the remote transcription provider.

* The '''API Key''' is required to access the selected backend and to authenticate with the remote provider.

* The '''Model''' defines which model the backend should use for transcription.

These parameters are stored as a configuration and are forwarded to the backend. At present, these values must be entered manually in the Settings plugin.

The service does not validate or confirm these values. It assumes that all the given values are correct and only uses them for communication with the backend. Since the users are able to chose their own providers, they are also responsible for selecting a fitting model and understanding the limitations of the models (such as supported Audio formats, size limits, etc.).

Furthermore, applications that require transcription functionality must explicitly consume the Transcription Service API and demonstrate this functionality in their own user interface, such as applied in the Conference Transcriptions app.

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

For troubleshooting the Transcriptions App Service, you need to activate the traceflags ''App'', ''Database and'' ''HTTP-Client'' in your Transcription App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T14:04:44Z

Aer:

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone Transcription Service from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. In terms of its concept, it is located between the client services that generate or capture audio data and the transcription backend that performs the actual speech-to-text processing.
These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (formerly known as PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) in order to refresh the list of the available colored AP plugin icons.
* Open the '''"AP transcriptions"''' plugin by clicking on it and select '''" + Add an App"''' afterwards. Then click on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' ''(used as display name / all character allowed)'' and the '''"SIP"''' ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Enter the '''Remote service Url''' (Destination URL of the service provider)
* Enter the '''API Key''' (provided by the service provider)
* Enter the '''model name''' (must be supported by the configured provider)
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings. A green check mark will be shown to confirm that the configuration is good.

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription ID, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|flow.png|/Screenshot_2026-01-29_161703.png]]

== Transcriptions - App Service ==
The App Service implements an API to use a remote transcription provider (e.g. whisper).

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

* The '''Remote Service URL''' defines the target URL of the remote transcription provider.

* The '''API Key''' is required to access the selected backend and to authenticate with the remote provider.

* The '''Model''' defines which model the backend should use for transcription.

These parameters are stored as a configuration and are forwarded to the backend. At present, these values must be entered manually in the Settings plugin.

The service does not validate or confirm these values. It assumes that all the given values are correct and only uses them for communication with the backend. Since the users are able to chose their own providers, they are also responsible for selecting a fitting model and understanding the limitations of the models (such as supported Audio formats, size limits, etc.).

Furthermore, applications that require transcription functionality must explicitly consume the Transcription Service API and demonstrate this functionality in their own user interface, such as applied in the Conference Transcriptions app.

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

For troubleshooting the Transcriptions App Service, you need to activate the traceflags ''App'', ''Database and'' ''HTTP-Client'' in your Transcription App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T14:03:59Z

Aer: /* Transcriptions Flow Overview */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone Transcription Service from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. In terms of its concept, it is located between the client services that generate or capture audio data and the transcription backend that performs the actual speech-to-text processing.
These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (formerly known as PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) in order to refresh the list of the available colored AP plugin icons.
* Open the '''"AP transcriptions"''' plugin by clicking on it and select '''" + Add an App"''' afterwards. Then click on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' ''(used as display name / all character allowed)'' and the '''"SIP"''' ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Enter the '''Remote service Url''' (Destination URL of the service provider)
* Enter the '''API Key''' (provided by the service provider)
* Enter the '''model name''' (must be supported by the configured provider)
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings. A green check mark will be shown to confirm that the configuration is good.

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription ID, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|flow.png/|/Screenshot_2026-01-29_161703.png]]

== Transcriptions - App Service ==
The App Service implements an API to use a remote transcription provider (e.g. whisper).

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

* The '''Remote Service URL''' defines the target URL of the remote transcription provider.

* The '''API Key''' is required to access the selected backend and to authenticate with the remote provider.

* The '''Model''' defines which model the backend should use for transcription.

These parameters are stored as a configuration and are forwarded to the backend. At present, these values must be entered manually in the Settings plugin.

The service does not validate or confirm these values. It assumes that all the given values are correct and only uses them for communication with the backend. Since the users are able to chose their own providers, they are also responsible for selecting a fitting model and understanding the limitations of the models (such as supported Audio formats, size limits, etc.).

Furthermore, applications that require transcription functionality must explicitly consume the Transcription Service API and demonstrate this functionality in their own user interface, such as applied in the Conference Transcriptions app.

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|referenceconcepttranscriptionsappservicetranscriptionsapp.png/|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

For troubleshooting the Transcriptions App Service, you need to activate the traceflags ''App'', ''Database and'' ''HTTP-Client'' in your Transcription App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Apps/PbxManager/App myApps Transcriptions

2026-01-30T10:59:31Z

Aer: /* LLM (Model) */

With the transcription PBX-Manager plugin, the needed app object can be created and configured.
In addition, the app object can be assigned to specific config templates, if any exist.

{{FIXME|reason=This product is in the beta phase and is not yet finished}}

== Add an app object ==

;Name
:The ''name'' displayed for the app object which must be unique.

;SIP
:The ''sip'' from the app object which must be unique.

=== Transcriptions API ===

====== Remote Service URL ======
The URL to your transcription service. This could be your self-hosted service (e.g Faster-Whisper) or a commercial service like openAI or lemonfox (e.g. [https://api.openai.com/v1/audio/transcriptions https://eu-api.lemonfox.ai/v1/audio/transcriptions])

====== API key ======
If you're using a commercial service you'd probably need an API key to access. Put it here.

===== Model =====
Different service providers use different models. The openAI uses for example "whisper-1" others could be "Systran/faster-whisper-small"...

==Related Articles==
* [[{{NAMESPACE}}:Concept App Service Transcriptions|Reference16r1:Concept App Service Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T10:53:24Z

Aer: /* Installation */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. In terms of its concept, it is located between the client services that generate or capture audio data and the transcription backends that perform the actual speech-to-text processing.
These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) again in order to refresh the list of the available colored AP plugin
* Click on the '''"AP transcriptions"''' and click on '''" + Add an App"''' and then on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' that is used as display name ''(all character allowed)'' for it and the '''"SIP"''' name that is the administrative field ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Enter the model name
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings and a green check mark will be shown to inform you that the configuration is good

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription Id, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|/Screenshot_2026-01-29_161703.png|/Screenshot_2026-01-29_161703.png]]

== Transcriptions - App Service ==
The App Service implements the API to a remote transcription server (e.g. whisper)

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

* The Remote service Url defines where requests are sent.

* API key required to access the selected backend and to authenticates with the remote provider.

* Model value defines which model the backend should use for transcription.

These parameters are stored as a configuration and are forwarded to the backend. At present, these values must be entered manually in the Settings plugin.

The service does not validate or confirm these values. It assumes that all the given values are correct and only uses them for communication with the backend. Since the users are able to chose their own providers, they are also responsible for selecting a fitting model and understanding the limitations of the models (such as supported Audio formats, size limits etc.)

Furthermore, Applications that require transcription functionality must explicitly consume the Transcription Service API and demonstrate this functionality in their own user interface, such as in Conference Transcriptions.

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

To troubleshoot this App Service, you need the traceflags ''App'', ''Database'', ''HTTP-Client'' in your App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider, and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T10:34:28Z

Aer: /* Overview */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. It is located between client services that generate or capture audio data and the transcription backends that perform the actual speech-to-text processing.

These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) again in order to refresh the list of the available colored AP plugin
* Click on the '''"AP transcriptions"''' and click on '''" + Add an App"''' and then on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' that is used as display name ''(all character allowed)'' for it and the '''"SIP"''' name that is the administrative field ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Choose a LLM (model) from the dropdown
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings and a green check mark will be shown to inform you that the configuration is good

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription Id, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|/Screenshot_2026-01-29_161703.png|/Screenshot_2026-01-29_161703.png]]

== Transcriptions - App Service ==
The App Service implements the API to a remote transcription server (e.g. whisper)

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

* The Remote service Url defines where requests are sent.

* API key required to access the selected backend and to authenticates with the remote provider.

* Model value defines which model the backend should use for transcription.

These parameters are stored as a configuration and are forwarded to the backend. At present, these values must be entered manually in the Settings plugin.

The service does not validate or confirm these values. It assumes that all the given values are correct and only uses them for communication with the backend. Since the users are able to chose their own providers, they are also responsible for selecting a fitting model and understanding the limitations of the models (such as supported Audio formats, size limits etc.)

Furthermore, Applications that require transcription functionality must explicitly consume the Transcription Service API and demonstrate this functionality in their own user interface, such as in Conference Transcriptions.

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

To troubleshoot this App Service, you need the traceflags ''App'', ''Database'', ''HTTP-Client'' in your App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider, and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T10:25:24Z

Aer: /* Transcriptions - App Service */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. It sis located between client services that generate or capture audio data and the transcription backends that perform the actual speech-to-text processing.

These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) again in order to refresh the list of the available colored AP plugin
* Click on the '''"AP transcriptions"''' and click on '''" + Add an App"''' and then on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' that is used as display name ''(all character allowed)'' for it and the '''"SIP"''' name that is the administrative field ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Choose a LLM (model) from the dropdown
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings and a green check mark will be shown to inform you that the configuration is good

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription Id, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|/Screenshot_2026-01-29_161703.png|/Screenshot_2026-01-29_161703.png]]

== Transcriptions - App Service ==
The App Service implements the API to a remote transcription server (e.g. whisper)

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

* The Remote service Url defines where requests are sent.

* API key required to access the selected backend and to authenticates with the remote provider.

* Model value defines which model the backend should use for transcription.

These parameters are stored as a configuration and are forwarded to the backend. At present, these values must be entered manually in the Settings plugin.

The service does not validate or confirm these values. It assumes that all the given values are correct and only uses them for communication with the backend. Since the users are able to chose their own providers, they are also responsible for selecting a fitting model and understanding the limitations of the models (such as supported Audio formats, size limits etc.)

Furthermore, Applications that require transcription functionality must explicitly consume the Transcription Service API and demonstrate this functionality in their own user interface, such as in Conference Transcriptions.

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

To troubleshoot this App Service, you need the traceflags ''App'', ''Database'', ''HTTP-Client'' in your App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider, and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T09:42:31Z

Aer: /* Transcriptions App */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. It sis located between client services that generate or capture audio data and the transcription backends that perform the actual speech-to-text processing.

These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) again in order to refresh the list of the available colored AP plugin
* Click on the '''"AP transcriptions"''' and click on '''" + Add an App"''' and then on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' that is used as display name ''(all character allowed)'' for it and the '''"SIP"''' name that is the administrative field ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Choose a LLM (model) from the dropdown
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings and a green check mark will be shown to inform you that the configuration is good

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription Id, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|/Screenshot_2026-01-29_161703.png|/Screenshot_2026-01-29_161703.png]]

== Transcriptions - App Service ==
The App Service performs tasks in the following areas:
* Implements the API to a remote transcription server (e.g. whisper)

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

To troubleshoot this App Service, you need the traceflags ''App'', ''Database'', ''HTTP-Client'' in your App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider, and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T09:41:10Z

Aer: /* Transcriptions Flow Overview */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. It sis located between client services that generate or capture audio data and the transcription backends that perform the actual speech-to-text processing.

These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) again in order to refresh the list of the available colored AP plugin
* Click on the '''"AP transcriptions"''' and click on '''" + Add an App"''' and then on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' that is used as display name ''(all character allowed)'' for it and the '''"SIP"''' name that is the administrative field ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Choose a LLM (model) from the dropdown
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings and a green check mark will be shown to inform you that the configuration is good

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription Id, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px|/Screenshot_2026-01-29_161703.png]]

== Transcriptions - App Service ==
The App Service performs tasks in the following areas:
* Implements the API to a remote transcription server (e.g. whisper)

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

To troubleshoot this App Service, you need the traceflags ''App'', ''Database'', ''HTTP-Client'' in your App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider, and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T09:40:13Z

Aer: /* Transciptions Flow Overview */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. It sis located between client services that generate or capture audio data and the transcription backends that perform the actual speech-to-text processing.

These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) again in order to refresh the list of the available colored AP plugin
* Click on the '''"AP transcriptions"''' and click on '''" + Add an App"''' and then on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' that is used as display name ''(all character allowed)'' for it and the '''"SIP"''' name that is the administrative field ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Choose a LLM (model) from the dropdown
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings and a green check mark will be shown to inform you that the configuration is good

== How it works ==

*A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription Id, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions Flow Overview ==
[[File:Screenshot 2026-01-29 161703.png|center|thumb|964x964px]]

== Transcriptions - App Service ==
The App Service performs tasks in the following areas:
* Implements the API to a remote transcription server (e.g. whisper)

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

To troubleshoot this App Service, you need the traceflags ''App'', ''Database'', ''HTTP-Client'' in your App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider, and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T09:35:19Z

Aer: /* Transciptions Flow Overview */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. It sis located between client services that generate or capture audio data and the transcription backends that perform the actual speech-to-text processing.

These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) again in order to refresh the list of the available colored AP plugin
* Click on the '''"AP transcriptions"''' and click on '''" + Add an App"''' and then on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' that is used as display name ''(all character allowed)'' for it and the '''"SIP"''' name that is the administrative field ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Choose a LLM (model) from the dropdown
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings and a green check mark will be shown to inform you that the configuration is good

== Transciptions Flow Overview ==

* [[File:Diagramm.png|765x765px|/Diagramm.png|border|right|frameless|/Diagramm.png]]A client service that requires transcription initiates the process by sending a transcription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription Id, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions - App Service ==
The App Service performs tasks in the following areas:
* Implements the API to a remote transcription server (e.g. whisper)

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

To troubleshoot this App Service, you need the traceflags ''App'', ''Database'', ''HTTP-Client'' in your App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider, and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T09:34:04Z

Aer: /* Transciptions Flow Overview */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. It sis located between client services that generate or capture audio data and the transcription backends that perform the actual speech-to-text processing.

These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) again in order to refresh the list of the available colored AP plugin
* Click on the '''"AP transcriptions"''' and click on '''" + Add an App"''' and then on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' that is used as display name ''(all character allowed)'' for it and the '''"SIP"''' name that is the administrative field ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Choose a LLM (model) from the dropdown
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings and a green check mark will be shown to inform you that the configuration is good

== Transciptions Flow Overview ==

* [[File:Diagramm.png|765x765px|/Diagramm.png|/Diagramm.png|border|right|frameless]]A client service that requires transcription initiates the process by sending a t ranscription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription Id, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions - App Service ==
The App Service performs tasks in the following areas:
* Implements the API to a remote transcription server (e.g. whisper)

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

To troubleshoot this App Service, you need the traceflags ''App'', ''Database'', ''HTTP-Client'' in your App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider, and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T09:32:34Z

Aer: /* Transciptions Flow Overview */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. It sis located between client services that generate or capture audio data and the transcription backends that perform the actual speech-to-text processing.

These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) again in order to refresh the list of the available colored AP plugin
* Click on the '''"AP transcriptions"''' and click on '''" + Add an App"''' and then on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' that is used as display name ''(all character allowed)'' for it and the '''"SIP"''' name that is the administrative field ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Choose a LLM (model) from the dropdown
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings and a green check mark will be shown to inform you that the configuration is good

== Transciptions Flow Overview ==

* [[File:Diagramm.png|thumb|957x957px|/Diagramm.png|center]]A client service that requires transcription initiates the process by sending a t ranscription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription Id, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions - App Service ==
The App Service performs tasks in the following areas:
* Implements the API to a remote transcription server (e.g. whisper)

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

To troubleshoot this App Service, you need the traceflags ''App'', ''Database'', ''HTTP-Client'' in your App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider, and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T09:31:52Z

Aer: /* Transciptions Flow Overview */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. It sis located between client services that generate or capture audio data and the transcription backends that perform the actual speech-to-text processing.

These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) again in order to refresh the list of the available colored AP plugin
* Click on the '''"AP transcriptions"''' and click on '''" + Add an App"''' and then on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' that is used as display name ''(all character allowed)'' for it and the '''"SIP"''' name that is the administrative field ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Choose a LLM (model) from the dropdown
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings and a green check mark will be shown to inform you that the configuration is good

== Transciptions Flow Overview ==

* [[File:Diagramm.png|thumb|648x648px]]A client service that requires transcription initiates the process by sending a t ranscription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription Id, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions - App Service ==
The App Service performs tasks in the following areas:
* Implements the API to a remote transcription server (e.g. whisper)

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

To troubleshoot this App Service, you need the traceflags ''App'', ''Database'', ''HTTP-Client'' in your App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider, and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

File:Diagramm.png

2026-01-30T09:31:19Z

Aer:

flow diagramm

Reference16r1:Concept App Service Transcriptions

2026-01-30T09:27:05Z

Aer: /* Transcriptions App */

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. It sis located between client services that generate or capture audio data and the transcription backends that perform the actual speech-to-text processing.

These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) again in order to refresh the list of the available colored AP plugin
* Click on the '''"AP transcriptions"''' and click on '''" + Add an App"''' and then on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' that is used as display name ''(all character allowed)'' for it and the '''"SIP"''' name that is the administrative field ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Choose a LLM (model) from the dropdown
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings and a green check mark will be shown to inform you that the configuration is good

== Transciptions Flow Overview ==

* A client service that requires transcription initiates the process by sending a t ranscription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription Id, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions - App Service ==
The App Service performs tasks in the following areas:
* Implements the API to a remote transcription server (e.g. whisper)

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

== Transcriptions App ==
The service also provides a user interface where audio files can be uploaded and transcribed directly.

Once the transcription is complete, a simple summary can be generated and exported as a PDF (basic version).

Audio files can be selected using the Choose audio file button. The transcription process and its results are displayed on the same screen.

Neither the uploaded audio data nor the generated transcription text is stored by the service.[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

To troubleshoot this App Service, you need the traceflags ''App'', ''Database'', ''HTTP-Client'' in your App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider, and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T09:26:05Z

Aer: Limitations

{{FIXME|reason=This article is still work in progress}}
[[Category:Concept|Apps]]
[[Category:Concept App Service Transcriptions]]
== Applies To ==

* innovaphone from version 16r1

== Overview ==

The Transcription Service converts audio input into text using automatic speech recognition (ASR) models. It sis located between client services that generate or capture audio data and the transcription backends that perform the actual speech-to-text processing.

These transcription backends can run either as a locally hosted AI service within the same environment or as an external service accessed through a compatible API.

The Transcription Service itself is responsible for managing sessions, handling parallel requests, and coordinating the data flow between clients and the selected backend. The external ASR model performs the actual transcription.

The service is designed to work with OpenAI-compatible APIs, enabling clients to freely choose their preferred backend provider.

== Licensing ==

In order to use the Transcriptions Service including the Transcriptions App the newly introduced UCC license is necessary.
== Installation ==
Go to the '''Settings App''' (PBX manager) and open the '''"AP app installer"''' plugin. On the right panel, the App Store will be shown. ''Hint : if you access it for the first time, you will need to accept the "Terms of Use of the innovaphone App Store"''
* In the search field located on the top right corner of the store, search for '''"Transcriptions"''' and click on it
* Select the proper firmware version, for example '''"Version 16r1"''' and click on install
* Tick "I accept the terms of use" and continue by clicking on the install yellow button
* Wait until the install has been finished
* Close and reopen the '''Settings App''' (PBX manager) again in order to refresh the list of the available colored AP plugin
* Click on the '''"AP transcriptions"''' and click on '''" + Add an App"''' and then on the '''"Transcriptions API"''' button.
* Enter a '''"Name"''' that is used as display name ''(all character allowed)'' for it and the '''"SIP"''' name that is the administrative field ''(no space, no capital letters)''. ''e.g : Name: Transcriptions API, SIP: transcriptions-api''
* Choose a LLM (model) from the dropdown
* Tick the appropriate template to distribute the App (the app is needed at every user object from any user who wants to use the assistant API)
* Click OK to save the settings and a green check mark will be shown to inform you that the configuration is good

== Transciptions Flow Overview ==

* A client service that requires transcription initiates the process by sending a t ranscription request via a WebSocket connection.
* The transcription service creates a session, assigns a transcription Id, and returns a dedicated HTTP endpoint to the client.
* The client uploads the audio data to the transcription service using HTTP connections, targeting the provided endpoint.
* The transcription service forwards the received audio data to the configured ASR backend (for example, a Whisper-compatible API) over HTTP.
* The ASR backend performs the transcription and returns the result to the transcription service, which then forwards the outcome back to the client.

== Transcriptions - App Service ==
The App Service performs tasks in the following areas:
* Implements the API to a remote transcription server (e.g. whisper)

It can be configured in the '''Settings App''' (PBX Manager App) [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

== Transcriptions App ==
Apart from offering the transcriptions API the service also offers the Transcriptions App. Here you may upload audio files and receive the transcript of it.

You may also create a simple summary for the transcript and print it as PDF (very simple version)
[[File:ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|thumb|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png|/ReferenceConceptTranscriptionsAppServiceTranscriptionsApp.png]]

== Troubleshooting ==

To troubleshoot this App Service, you need the traceflags ''App'', ''Database'', ''HTTP-Client'' in your App instance.

== Limitations ==

* Limitations such as maximum audio size, supported languages, or handling multilingual audio mainly depend on the selected model and provider, and may vary based on the user’s provider choice.
* Differences in response structure can also occur. These responses are forwarded unchanged, since they may contain important metadata for the client, such as timestamps.
* The service does not validate the selected model. Choosing a suitable model is therefore the user’s responsibility.
* Transcriptions may contain misheard words or spelling inaccuracies, especially in cases of background noise or strong accents.

== Related Articles ==
* [https://sdk.innovaphone.com/16r1/web1/com.innovaphone.transcriptions/com.innovaphone.transcriptions.htm SDK Documentation - Transcriptions API]
* [[Reference16r1:Apps/PbxManager/App_myApps_Transcriptions]]

Reference16r1:Concept App Service Transcriptions

2026-01-30T09:17:36Z

Aer: /* Transciptions Flow Overview */

Reference16r1:Concept App Service Transcriptions

2026-01-30T09:16:41Z

Aer: Added flow overview

File:Screenshot 2026-01-29 161703.png

2026-01-30T09:11:56Z

Aer:

Transcription Flow Overvieew

Reference16r1:Concept App Service Transcriptions

2026-01-30T09:06:10Z

Aer: /* Overview */

Main Page

2025-10-01T09:30:04Z

Aer: /* Latest News */

__NOTOC__

<div style="margin:0px; margin-right:10px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0em 1em;">
== Remote Support ==
[[Image:RemoteControl-click.png|left|60px|RemoteControl.png/|Download Remote Control|link=https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe]]
innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation.<br/>
As Remote Support Tool, we use our own product Remote Control ([https://www.innovaphone.com/en/all-apps/apps-to-work-with/remote-control-app.html more info]).

You can '''[https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe download]''' the Remote Control client already or use the support link received from our support team.<br/>
After installing and opening the client you can '''pass the shown ID''' or '''use the received link''' to request the support session.

== Searching ==
Searching in wiki works, but is sometimes cumbersome. However, you can have Google do the job for you. Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!

If you still don't find what you are looking for, [mailto:presales@innovaphone.com drop us a message]
</div>


<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">



== Latest News ==

<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 11:30, 01 October 2025 (CEST)</p> [[Support:Firmware 15r1 product/15r1/firmware 1510572 (sr6) available | Version 15r1 Service Release 6]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 11:30, 01 October 2025 (CEST)</p> [[Support:Firmware 14r2 product/14r2/firmware 1420546 (sr14) available | Version 14r2 Service Release 14]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 11:30, 01 October 2025 (CEST)</p> [[Support:Firmware 13r3 product/13r3/firmware 138037 (sr31) available | Version 13r3 Service Release 31]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Tfu|Tfu]] ([[User talk:Tfu&action=edit&redlink=1|talk]]) 15:28, 13 March 2025 (CEST)</p>
[[Support:Wireless Handset Firmware IP73 1012 (6.1.13) released| Wireless Handset Firmware IP73 1012 (6.1.13) released]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)</p>
[[Support:Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2) released| Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)</p>
[[Support:Wireless Handset Firmware D83 10002 (2.0.5) released| Wireless Handset Firmware D83 10002 (2.0.5)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 15:38, 6 February 2023 (CET)</p>
[[Support:Wireless Handset Firmware IP62 3040621 (6.2.7) released| Wireless Handset Firmware IP62 3040621 (6.2.7)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 13:13, 6 February 2023 (CET)</p>
[[Support:WinPDM Software 3130113 (4.1.8) released| WinPDM Software 3130113 (4.1.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))</p>
[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

<p align="right">[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)</p>
[[Support:Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8) released| Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)</p>
[[Support:Wireless Handset Firmware and Management Software product/9.00/wireless 100037 (hotfix19) available| Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">

== New Articles ==

{{Special:Newestpages/all/20}}
</div>

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em; font-size:1">
== More innovaphone Ressources ==
* [http://www.innovaphone.com Home Page]
* [http://download.innovaphone.com Download Site ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://mantis.innovaphone.com/ Ticketing System ]
</div>

Main Page

2025-10-01T09:28:42Z

Aer: /* Latest News */

__NOTOC__

<div style="margin:0px; margin-right:10px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0em 1em;">
== Remote Support ==
[[Image:RemoteControl-click.png|left|60px|RemoteControl.png/|Download Remote Control|link=https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe]]
innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation.<br/>
As Remote Support Tool, we use our own product Remote Control ([https://www.innovaphone.com/en/all-apps/apps-to-work-with/remote-control-app.html more info]).

You can '''[https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe download]''' the Remote Control client already or use the support link received from our support team.<br/>
After installing and opening the client you can '''pass the shown ID''' or '''use the received link''' to request the support session.

== Searching ==
Searching in wiki works, but is sometimes cumbersome. However, you can have Google do the job for you. Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!

If you still don't find what you are looking for, [mailto:presales@innovaphone.com drop us a message]
</div>


<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">



== Latest News ==

<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 12:06, 22 August 2025 (CEST)</p> [[Support:Firmware 15r1 product/15r1/firmware 1510572 (sr6) available | Version 15r1 Service Release 6]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 12:06, 22 August 2025 (CEST)</p> [[Support:Firmware 14r2 product/14r2/firmware 1420546 (sr14) available | Version 14r2 Service Release 14]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 12:06, 22 August 2025 (CEST)</p> [[Support:Firmware 13r3 product/13r3/firmware 138037 (sr31) available | Version 13r3 Service Release 31]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Tfu|Tfu]] ([[User talk:Tfu&action=edit&redlink=1|talk]]) 15:28, 13 March 2025 (CEST)</p>
[[Support:Wireless Handset Firmware IP73 1012 (6.1.13) released| Wireless Handset Firmware IP73 1012 (6.1.13) released]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)</p>
[[Support:Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2) released| Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)</p>
[[Support:Wireless Handset Firmware D83 10002 (2.0.5) released| Wireless Handset Firmware D83 10002 (2.0.5)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 15:38, 6 February 2023 (CET)</p>
[[Support:Wireless Handset Firmware IP62 3040621 (6.2.7) released| Wireless Handset Firmware IP62 3040621 (6.2.7)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 13:13, 6 February 2023 (CET)</p>
[[Support:WinPDM Software 3130113 (4.1.8) released| WinPDM Software 3130113 (4.1.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))</p>
[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

<p align="right">[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)</p>
[[Support:Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8) released| Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)</p>
[[Support:Wireless Handset Firmware and Management Software product/9.00/wireless 100037 (hotfix19) available| Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">

== New Articles ==

{{Special:Newestpages/all/20}}
</div>

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em; font-size:1">
== More innovaphone Ressources ==
* [http://www.innovaphone.com Home Page]
* [http://download.innovaphone.com Download Site ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://mantis.innovaphone.com/ Ticketing System ]
</div>

Main Page

2024-05-24T14:37:09Z

Aer: /* Latest News */

__NOTOC__

<div style="margin:0px; margin-right:10px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0em 1em;">
== Remote Support ==
innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation.<br>
Please do not accept AnyDesk requests without prior appointment via ticket.

Please ensure that you download the [https://anydesk.com/de/downloads/windows latest AnyDesk version].

Please note: We cannot accept any liability for the external content of AnyDesk. AnyDesk is responsible for the content of its own software.
We are not liable for any damages resulting from the use of a non-updated or non-conforming version of AnyDesk.

== Searching ==
Searching in wiki works, but is sometimes cumbersome. However, you can have Google do the job for you. Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!

If you still don't find what you are looking for, [mailto:presales@innovaphone.com drop us a message]
</div>


<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">



== Latest News ==

<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 16:30, 24 May 2024 (CEST)</p>
[[Support:Firmware V14r1 product/14r1/firmware 1410520 (sr 4) available | Version 14r1 Service Release 4]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 16:30, 24 May 2024 (CEST)</p>
[[Support:Firmware V13r3 product/13r3/firmware 137962 (sr 16) available | Version 13r3 Service Release 16]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 16:30, 24 May 2024 (CEST)</p>
[[Support:Firmware V12r2 product/12r2/firmware 125882 (sr 67) available | Version 12r2 Service Release 67]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Msc|Msc]] ([[User talk:Msc|talk]]) 11:38, 17 May 2024 (CEST)</p>
[[Support:Firmware V14r2 product/14r2/firmware 1420208 (beta1) available | Version 14r2 Beta1]] is now available from the [http://store.innovaphone.com/beta/download.htm Beta Store].

<p align="right">[[User:Cam|Cam]] 16:22, 18 September 2023 (CEST)</p>
[[App Calculator beta1 available]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Sga|Sga]] ([[User talk:Sga|talk]]) 17:43, 15 September 2023 (CEST)</p>
[[Support:Wireless Handset Firmware IP73 1011 (5.0.1) released | Wireless Handset Firmware IP73 1011 (5.0.1)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Gal|Gal]] ([[User talk:Gal|talk]]) 13:39, 31 July 2023 (CEST)</p>
[[Support:Wireless Handset Firmware IP64 10314 (3.0.13)/IP65 10119 (3.0.13) released | Wireless Handset Firmware IP64 10314 (3.0.13)/IP65 10119 (3.0.13)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Cam|Cam]] 12:03, 31 July 2023 (CEST)</p>
[[App Working final available]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Afi|Afi]] 15:38, 6 February 2023 (CET)</p>
[[Support:Wireless_Handset_Firmware_IP62_3040621_(6.2.7)_released | Wireless Handset Firmware IP62 3040621 (6.2.7)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 13:13, 6 February 2023 (CET)</p>
[[Support:WinPDM_Software_3130113_%284.1.8%29_released | WinPDM Software 3130113 (4.1.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Inno-mst|Inno-mst]] 11:22, 14 April 2022 (CEST)</p>
[[Support:Operator9 90246 (hotfix24) available | Operator9 hotfix24]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

<p align="right">[[User:Afi|Afi]] 15:05, 11 February 2022 (CET)</p>
[[Support:Wireless_Handset_Firmware_IP64_10313_(2.12.10)/IP65_10118_(2.12.10)_released | Wireless Handset Firmware IP64 10313 (2.12.10)/IP65 10118 (2.12.10)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:kwa|kwa]] 14:00, 16 June 2021 (CEST)</p>
[[Support:iQM_Build_8029100_available | IQM Build 8029100 Hotfix34]] is now available from the [https://store.innovaphone.com/release/download.htm the Software download area].

<p align="right">[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))</p>
[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

<p align="right">[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)</p>
[[Support:Linux_Application_Platform_100271_(sr64)_available | Linux Application Platform V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)</p>
[[Support:Innovaphone_Reporting_100271_(sr64)_available | innovaphone Reporting V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)</p>
[[Support:Innovaphone_Fax_100271_(sr64)_available | innovaphone Fax V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)</p>
[[Support:Innovaphone_Exchange_Calendar_Connector_100271_(sr64)_available | innovaphone Exchange Calendar Connector V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)</p>
[[Support:Wireless_Handset_Firmware_IP61_3022811_(4.7.8)/IP63_3022912_(4.7.8)_released | Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)</p>
[[Support:Wireless_Handset_Firmware_and_Management_Software_product/9.00/wireless_100037_%28hotfix19%29_available | Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].

<p align="right">[[User:Dde|Dde]] 07:56, 9 March 2020 (CET)</p>
[[Support:App_Platform_build_90007_available | App Platform build 90007]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:kwa|kwa]] 14:00, 02 March 2020 (CET)</p>
[[Support:Recording_Build_121100_available | innovaphone Recording SR29 build 121100]] is now available from the [http://download.innovaphone.com/ice/10.00/#recording V10 download area].
</div>

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">

== New Articles ==

{{Special:Newestpages/all/20}}
</div>

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em; font-size:1">
== More innovaphone Ressources ==
* [http://www.innovaphone.com Home Page]
* [http://download.innovaphone.com Download Site ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://mantis.innovaphone.com/ Ticketing System ]
</div>

Main Page

2024-05-24T14:30:13Z

Aer: /* Latest News */

__NOTOC__

<div style="margin:0px; margin-right:10px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0em 1em;">
== Remote Support ==
innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation.<br>
Please do not accept AnyDesk requests without prior appointment via ticket.

Please ensure that you download the [https://anydesk.com/de/downloads/windows latest AnyDesk version].

Please note: We cannot accept any liability for the external content of AnyDesk. AnyDesk is responsible for the content of its own software.
We are not liable for any damages resulting from the use of a non-updated or non-conforming version of AnyDesk.

== Searching ==
Searching in wiki works, but is sometimes cumbersome. However, you can have Google do the job for you. Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!

If you still don't find what you are looking for, [mailto:presales@innovaphone.com drop us a message]
</div>


<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">



== Latest News ==
<p align="right">[[User:Msc|Msc]] ([[User talk:Msc|talk]]) 11:38, 17 May 2024 (CEST)</p>
[[Support:Firmware V14r2 product/14r2/firmware 1420208 (beta1) available | Version 14r2 Beta1]] is now available from the [http://store.innovaphone.com/beta/download.htm Beta Store].
<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 16:30, 24 May 2024 (CEST)</p>
[[Support:Firmware V14r1 product/14r1/firmware 1410520 (sr 4) available | Version 14r1 Service Release 4]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 16:30, 24 May 2024 (CEST)</p>
[[Support:Firmware V13r3 product/13r3/firmware 137962 (sr 16) available | Version 13r3 Service Release 16]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
<p align="right">[[User:Aer|Aer]] ([[User talk:Aer|talk]]) 16:30, 24 May 2024 (CEST)</p>
[[Support:Firmware V12r2 product/12r2/firmware 125882 (sr 67) available | Version 12r2 Service Release 67]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Cam|Cam]] 16:22, 18 September 2023 (CEST)</p>
[[App Calculator beta1 available]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Sga|Sga]] ([[User talk:Sga|talk]]) 17:43, 15 September 2023 (CEST)</p>
[[Support:Wireless Handset Firmware IP73 1011 (5.0.1) released | Wireless Handset Firmware IP73 1011 (5.0.1)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Gal|Gal]] ([[User talk:Gal|talk]]) 13:39, 31 July 2023 (CEST)</p>
[[Support:Wireless Handset Firmware IP64 10314 (3.0.13)/IP65 10119 (3.0.13) released | Wireless Handset Firmware IP64 10314 (3.0.13)/IP65 10119 (3.0.13)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Cam|Cam]] 12:03, 31 July 2023 (CEST)</p>
[[App Working final available]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

<p align="right">[[User:Afi|Afi]] 15:38, 6 February 2023 (CET)</p>
[[Support:Wireless_Handset_Firmware_IP62_3040621_(6.2.7)_released | Wireless Handset Firmware IP62 3040621 (6.2.7)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 13:13, 6 February 2023 (CET)</p>
[[Support:WinPDM_Software_3130113_%284.1.8%29_released | WinPDM Software 3130113 (4.1.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Inno-mst|Inno-mst]] 11:22, 14 April 2022 (CEST)</p>
[[Support:Operator9 90246 (hotfix24) available | Operator9 hotfix24]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

<p align="right">[[User:Afi|Afi]] 15:05, 11 February 2022 (CET)</p>
[[Support:Wireless_Handset_Firmware_IP64_10313_(2.12.10)/IP65_10118_(2.12.10)_released | Wireless Handset Firmware IP64 10313 (2.12.10)/IP65 10118 (2.12.10)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:kwa|kwa]] 14:00, 16 June 2021 (CEST)</p>
[[Support:iQM_Build_8029100_available | IQM Build 8029100 Hotfix34]] is now available from the [https://store.innovaphone.com/release/download.htm the Software download area].

<p align="right">[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))</p>
[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

<p align="right">[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)</p>
[[Support:Linux_Application_Platform_100271_(sr64)_available | Linux Application Platform V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)</p>
[[Support:Innovaphone_Reporting_100271_(sr64)_available | innovaphone Reporting V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)</p>
[[Support:Innovaphone_Fax_100271_(sr64)_available | innovaphone Fax V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)</p>
[[Support:Innovaphone_Exchange_Calendar_Connector_100271_(sr64)_available | innovaphone Exchange Calendar Connector V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)</p>
[[Support:Wireless_Handset_Firmware_IP61_3022811_(4.7.8)/IP63_3022912_(4.7.8)_released | Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)</p>
[[Support:Wireless_Handset_Firmware_and_Management_Software_product/9.00/wireless_100037_%28hotfix19%29_available | Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].

<p align="right">[[User:Dde|Dde]] 07:56, 9 March 2020 (CET)</p>
[[Support:App_Platform_build_90007_available | App Platform build 90007]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

<p align="right">[[User:kwa|kwa]] 14:00, 02 March 2020 (CET)</p>
[[Support:Recording_Build_121100_available | innovaphone Recording SR29 build 121100]] is now available from the [http://download.innovaphone.com/ice/10.00/#recording V10 download area].
</div>

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">

== New Articles ==

{{Special:Newestpages/all/20}}
</div>

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em; font-size:1">
== More innovaphone Ressources ==
* [http://www.innovaphone.com Home Page]
* [http://download.innovaphone.com Download Site ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://mantis.innovaphone.com/ Ticketing System ]
</div>