innovaphone wiki - User contributions [en]

User:Akoenig

2018-02-01T13:30:55Z

Akoenig:

<pre>
Axel König
IT-Systemadministrator

Elektro Gartmann GmbH & Co. KG
Pagenstecher Straße 3-5
49090 Osnabrück
Deutschland / Germany
E-Mail:a.koenig@elektro-gartmann.de
</pre>

===My contributions===
[[Howto:Using_the_Voicemail_object_as_a_post_call_review|Howto:Using the Voicemail object as a post call review]]

User:Akoenig

2017-08-31T08:36:33Z

Akoenig:

<pre>
Axel König
IT-Systemadministrator

ETe-Datentechnik GmbH
Oeseder Weghaus 1
49124 Georgsmarienhütte
Deutschland / Germany
E-Mail:akoenig@ete-datentechnik.com
</pre>

===My contributions===
[[Howto:Using_the_Voicemail_object_as_a_post_call_review|Howto:Using the Voicemail object as a post call review]]

User:Akoenig

2017-08-30T09:08:28Z

Akoenig:

<pre>
Axel König
IT-Systemadministrator

ETe-Datentechnik GmbH
Oeseder Weghaus 1
49124 Georgsmarienhütte
Deutschland / Germany
E-Mail:akoenig@ete-datentechnik.com
</pre>

===Meine Contributions===
[[Howto:Using_the_Voicemail_object_as_a_post_call_review|Howto:Using the Voicemail object as a post call review]]

User:Akoenig

2017-08-28T14:09:15Z

Akoenig:

<pre>
Axel König
IT-Systemadministrator

ETe-Datentechnik GmbH
Oeseder Weghaus 1
49124 Georgsmarienhütte
E-Mail:akoenig@ete-datentechnik.com
</pre>

===Meine Contributions===
[[Howto:Using_the_Voicemail_object_as_a_post_call_review|Howto:Using the Voicemail object as a post call review]]

Howto:Using the Voicemail object as a post call review

2017-08-28T13:44:31Z

Akoenig:

{{Template:3rd Party Input}}
==Applies To==
This solution was implemented and tested using
* innovaphone Voicemail, Build 60060
* IPVA with V12r1sr13

==More Information==
This is a Simple Script to redirect a caller to the voicemail object after having called in a callcenter.
The caller gets to choose to give a grade from 1 - 6, which is then saved as textfile.

'''Please notice that the script, paths and default messages are in German'''

To change this, please take a look at the [[#Customization|Customization]] section

===Configuration prerequisite===
A few preconditions are assumed:

* a Voicemail object ''vm:3'' is existing

* a User ''Klaus:123'' is existing

===Configuration===

* Place the downloaded script in your CF directory (e.g.: ''CF0/rufbewertung/*'')

* Configure your ''vm:3'' Script-Url to point to the Script in the main dir (e.g.: ''http://127.0.0.1/DRIVE/CF0/rufbewertung/bewertung.xml'')

* <span id="Redirect Key">Setup a Function-Key for ''Klaus:123'' using the ''Redirect'' function.
** Set a Name you desire to show on the phone (if available)
** Set the Redirect number to ''3123'' (''vm'' number + ''Klaus'' number)
** Set the checkmark ''Redirect Active Call'' to active

With this done, you are basically all set.

===Testing===
To test the script, please proceed through the following route:

* Start a call to the user ''Klaus:123''
* After Picking up the call, press the configured [[#Redirect_Key|Redirect button]] '''twice''' to redirect the caller directly to the voicemail object
* The caller is now asked to input a grade from 1 - 6.
** Making a wrong input causes a announcement informing that the input is invalid, asking for a right one.
* Finishing the firs input, the caller is asked to input another grade for the second question.
* After all questions are answered, a file containing the choices is written.
** The file can be found at ''CF0/rufbewertung/bewertungen/<date>/<time>_<local number>-<external number>.txt''

==Customization==
===Changing the audio===
If you want to change the audio, please take a look at the script itself.

I have marked the locations, where the audio is being loaded, explaining what the announcement is stating.

To create announcements for your testing environment, i advise you to check out fromtexttospeech.com[http://www.fromtexttospeech.com/] , creating the corresponding messages and converting them through the Innovaphone Audio Converter[https://www.innovaphone.com/en/support/convert.html].

===Adding questions to the pool===
To add a question, just expand the list of questions in the script.

Here is a generic example, on what it looks like:
<code xml>





<store-get root="" name="bewertung_ansage_2.$coder" out-url="$url"/>
<pbx-prompt url="$url" barge-in="false"/>

<call name="DTMFDetect"/>


</code>

==Known Problems==

None so far :)
If you happen to find any, please let me know in the [[{{TALKPAGENAME}}|Discussion]]

==Download==
*[http://download.innovaphone.com/ice/wiki-src#postcallreview http://download.innovaphone.com/ice/wiki-src#postcallreview] - download the complete file package of scripts and files described in this article.



[[Category:Howto|{{PAGENAME}}]]
[[Category:Sample|{{PAGENAME}}]]

User:Akoenig

2017-08-28T13:37:58Z

Akoenig:

<pre>
Axel König
IT-Systemadministrator

ETe-Datentechnik GmbH
Oeseder Weghaus 1
49124 Georgsmarienhütte
</pre>

===Meine Contributions===
[[Howto:Using_the_Voicemail_object_as_a_post_call_review|Howto:Using the Voicemail object as a post call review]]

User:Akoenig

2017-08-28T13:36:41Z

Akoenig:

<pre>
Axel König
IT-Systemadministrator

ETe-Datentechnik GmbH
Oeseder Weghaus 1
49124 Georgsmarienhütte
</pre>

User:Akoenig

2017-08-28T13:36:29Z

Akoenig: New page: Axel König IT-Systemadministrator ETe-Datentechnik GmbH Oeseder Weghaus 1 49124 Georgsmarienhütte

Axel König
IT-Systemadministrator

ETe-Datentechnik GmbH
Oeseder Weghaus 1
49124 Georgsmarienhütte

Howto:Using the Voicemail object as a post call review

2017-08-28T13:35:17Z

Akoenig: Added some Keywords

{{Template:3rd Party Input}}
==Applies To==
This solution was implemented and tested using
* innovaphone Voicemail, Build 60060
* IPVA with V12r1sr13

==More Information==
This is a Simple Script to redirect a caller to the voicemail object after having called in a callcenter.
The caller gets to choose to give a grade from 1 - 6, which is then saved as textfile.

'''Please notice that the script, paths and default messages are in German'''

To change this, please take a look at the [[#Customization|Customization]] section

===Configuration prerequisite===
A few preconditions are assumed:

* a Voicemail object ''vm:3'' is existing

* a User ''Klaus:123'' is existing

===Configuration===

* Place the downloaded script in your CF directory (e.g.: ''CF0/rufbewertung/*'')

* Configure your ''vm:3'' Script-Url to point to the Script in the main dir (e.g.: ''http://127.0.0.1/DRIVE/CF0/rufbewertung/bewertung.xml'')

* <span id="Redirect Key">Setup a Function-Key for ''Klaus:123'' using the ''Redirect'' function.
** Set a Name you desire to show on the phone (if available)
** Set the Redirect number to ''3123'' (''vm'' number + ''Klaus'' number)
** Set the checkmark ''Redirect Active Call'' to active

With this done, you are basically all set.

===Testing===
To test the script, please proceed through the following route:

* Start a call to the user ''Klaus:123''
* After Picking up the call, press the configured [[#Redirect_Key|Redirect button]] '''twice''' to redirect the caller directly to the voicemail object
* The caller is now asked to input a grade from 1 - 6.
** Making a wrong input causes a announcement informing that the input is invalid, asking for a right one.
* Finishing the firs input, the caller is asked to input another grade for the second question.
* After all questions are answered, a file containing the choices is written.
** The file can be found at ''CF0/rufbewertung/bewertungen/<date>/<time>_<local number>-<external number>.txt''

==Customization==
===Changing the audio===
If you want to change the audio, please take a look at the script itself.

I have marked the locations, where the audio is being loaded, explaining what the announcement is stating.

To create announcements for your testing environment, i advise you to check out fromtexttospeech.com[http://www.fromtexttospeech.com/] , creating the corresponding messages and converting them through the Innovaphone Audio Converter[https://www.innovaphone.com/en/support/convert.html].

===Adding questions to the pool===
To add a question, just expand the list of questions in the script.

Here is a generic example, on what it looks like:
<code xml>





<store-get root="" name="bewertung_ansage_2.$coder" out-url="$url"/>
<pbx-prompt url="$url" barge-in="false"/>

<call name="DTMFDetect"/>


</code>

==Known Problems==

==Download==
*[http://download.innovaphone.com/ice/wiki-src#postcallreview http://download.innovaphone.com/ice/wiki-src#postcallreview] - download the complete file package of scripts and files described in this article.



[[Category:Howto|{{PAGENAME}}]]
[[Category:Sample|{{PAGENAME}}]]

Howto:Using the Voicemail object as a post call review

2017-08-28T13:25:12Z

Akoenig:

{{Template:3rd Party Input}}
==Applies To==
This solution was implemented and tested using
* innovaphone Voicemail, Build 60060
* IPVA with V12r1sr13

==More Information==
This is a Simple Script to redirect a caller to the voicemail object after having called in a callcenter.
The caller gets to choose to give a grade from 1 - 6, which is then saved as textfile.

'''Please notice that the script, paths and default messages are in German'''

To change this, please take a look at the [[#Customization|Customization]] section

===Configuration prerequisite===
A few preconditions are assumed:

* a Voicemail object ''vm:3'' is existing

* a User ''Klaus:123'' is existing

===Configuration===

* Place the downloaded script in your CF directory (e.g.: ''CF0/rufbewertung/*'')

* Configure your ''vm:3'' Script-Url to point to the Script in the main dir (e.g.: ''http://127.0.0.1/DRIVE/CF0/rufbewertung/bewertung.xml'')

* <span id="Redirect Key">Setup a Function-Key for ''Klaus:123'' using the ''Redirect'' function.
** Set a Name you desire to show on the phone (if available)
** Set the Redirect number to ''3123'' (''vm'' number + ''Klaus'' number)
** Set the checkmark ''Redirect Active Call'' to active

With this done, you are basically all set.

===Testing===
To test the script, please proceed through the following route:

* Start a call to the user ''Klaus:123''
* After Picking up the call, press the configured [[#Redirect_Key|Redirect button]] '''twice''' to redirect the caller directly to the voicemail object
* The caller is now asked to input a grade from 1 - 6.
** Making a wrong input causes a announcement informing that the input is invalid, asking for a right one.
* Finishing the firs input, the caller is asked to input another grade for the second question.
* After all questions are answered, a file containing the choices is written.
** The file can be found at ''CF0/rufbewertung/bewertungen/<date>/<time>_<local number>-<external number>.txt''

==Customization==
===Changing the audio===
If you want to change the audio, please take a look at the script itself.

I have marked the locations, where the audio is being loaded, explaining what the announcement is stating.

To create announcements for your testing environment, i advise you to check out fromtexttospeech.com[http://www.fromtexttospeech.com/] , creating the corresponding messages and converting them through the Innovaphone Audio Converter[https://www.innovaphone.com/en/support/convert.html].

===Adding questions to the pool===
To add a question, just expand the list of questions in the script.

Here is a generic example, on what it looks like:
<code xml>





<store-get root="" name="bewertung_ansage_2.$coder" out-url="$url"/>
<pbx-prompt url="$url" barge-in="false"/>

<call name="DTMFDetect"/>


</code>

==Known Problems==

==Download==
*[http://download.innovaphone.com/ice/wiki-src#postcallreview http://download.innovaphone.com/ice/wiki-src#postcallreview] - download the complete file package of scripts and files described in this article.



[[Category:Howto|{{PAGENAME}}]]
[[Category:Sample|{{PAGENAME}}]]

Howto:Using the Voicemail object as a post call review

2017-08-28T11:15:25Z

Akoenig:

==Applies To==
This information applies to

* innovaphone Voicemail

Build 60039 and later
* IPXXX with PBX, V6, SR1 and later



==More Information==
This is a Simple Script to redirect a caller to the voicemail object after having called in a callcenter.
The caller gets to choose to give a grade from 1 - 6, which is then saved as textfile.

'''Please notice that the script, paths and default messages are in German'''

To change this, please take a look at the [[#Customization|Customization]] section

===Configuration prerequisite===
A few preconditions are assumed:

* a Voicemail object ''vm:3'' is existing

* a User ''Klaus:123'' is existing

===Configuration===

* Place the downloaded script in your CF directory (e.g.: ''CF0/rufbewertung/*'')

* Configure your ''vm:3'' Script-Url to point to the Script in the main dir (e.g.: ''http://127.0.0.1/DRIVE/CF0/rufbewertung/bewertung.xml'')

* <span id="Redirect Key">Setup a Function-Key for ''Klaus:123'' using the ''Redirect'' function.
** Set a Name you desire to show on the phone (if available)
** Set the Redirect number to ''3123'' (''vm'' number + ''Klaus'' number)
** Set the checkmark ''Redirect Active Call'' to active

With this done, you are basically all set.

===Testing===
To test the script, please proceed through the following route:

* Start a call to the user ''Klaus:123''
* After Picking up the call, press the configured [[#Redirect_Key|Redirect button]] '''twice''' to redirect the caller directly to the voicemail object
* The caller is now asked to input a grade from 1 - 6.
** Making a wrong input causes a announcement informing that the input is invalid, asking for a right one.
* Finishing the firs input, the caller is asked to input another grade for the second question.
* After all questions are answered, a file containing the choices is written.
** The file can be found at ''CF0/rufbewertung/bewertungen/<date>/<time>_<local number>-<external number>.txt''

==Customization==
===Changing the audio===
If you want to change the audio, please take a look at the script itself.

I have marked the locations, where the audio is being loaded, explaining what the announcement is stating.

To create announcements for your testing environment, i advise you to check out fromtexttospeech.com[http://www.fromtexttospeech.com/] , creating the corresponding messages and converting them through the Innovaphone Audio Converter[https://www.innovaphone.com/en/support/convert.html].

===Adding questions to the pool===
To add a question, just expand the list of questions in the script.

Here is a generic example, on what it looks like:
<code xml>





<store-get root="" name="bewertung_ansage_2.$coder" out-url="$url"/>
<pbx-prompt url="$url" barge-in="false"/>

<call name="DTMFDetect"/>


</code>

==Known Problems==

==Download==


[[Category:Howto|{{PAGENAME}}]]

Howto:Using the Voicemail object as a post call review

2017-08-28T09:40:49Z

Akoenig: Creating the article; will continue later on.