innovaphone wiki - User contributions [en]

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File:Innovaphone V9 Featureliste en.pdf

2011-10-17T09:32:09Z

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Howto:Feature List in English

2011-10-17T09:31:58Z

Asa: /* Download */

innovaphone feature list


==Applies to==

This information applies to

− All innovaphone products based on V7, V8 and V9

==Download==

[[Media:innovaphone_V9_Featureliste_en.pdf]]

==More information==

=== PBX System Features ===

Access to exchange via group number

Access to separate exchange via individual number

ACD groups

Active Directory Replication

Administration via uniform interface

Alarm and error events

Alternate route selection

Announcement before pickup (*)

Announcements (*)

Authorisation groups (class of service)

Automatic break through for call protection for preferred numbers

Automatic call distribution (ACD)

Automatic night switching with week clock

Automatic route selection (ARS)

Bootcode with minifirmware (not supported with IP3000)

Branches (virtual central PBX)

Bunched circuit

Call back

Call back also if internal call

Call detail records (CDR)

Calling line identification restriction (CLIR)

Calling party identification (CLIP)

Calling to E.164

Calling via ENUM (H.323 and SIP)

centralized backup /firmware/config upload

Circle call with circle call query (#)

Clock synchronization via IP

Config templates for PBX User

Configurable tones

Configure / change / delete call diversion via web

Conversation return to operator

Cross connection via IP

Cross connection via ISDN

Different call (external, internal)

Direct dial (with and without number reassessment)

Door bell interface with door opener function (#)

DTMF detection disabling

DTMF-post dial/direct dial

Emigration of endpoint

Enhanced error reporting (SIP, QOS parameter, router error reporting)

Enhanced H.323 features according to H.450.x

Extended DTMF Object (feature set via DTMF dial)

External communication

Firmware upload in DRAM (not supported with IP3000)

Floating license model

Flexible dial plan

General night switching

Group call (all, circular)

Hide Objects from LDAP

Home office integration

HTTP/ HTTPS allowed stations

Incoming direct call to subscriber or group

Interactive call acceptance (*)

Interface for external announcement construction (#)

Internal communication

Internal music on hold

Least cost routing (LCR)

Log forwarding

LDAP replication

Message center (H.450.7 or DTMF)

Message Waiting Indication (MWI)

Messaging (SIP and H.323)

Mixed dial method (overlap and en-block dialing)

MS-chap V1/V2

Multi conferencing (IP800, IP6000, IP0010, IP1060, IP3010, IP6010)

Multi protocol (H.323, SIP)

Multilevel admin access (detailed multilevel user rights for the PBX configuration)

Multiple system admin (multiple admin and viewer rights possible for the whole system)

Multistage login (multi-user)

Music / announcement in standby from analogue resource (#)

Music / announcement in standby from HTTP resource (*)

Network wide features (Master/slave with virtual PBX)

Only calling to registered subscribers (passive control)

Overflow of subscribers and cross connection

Overlapped sending

PBX directory search (LDAP search via DTMF)

Phonebook either from internal or from external source (LDAP)

QSIG

QSIG inter-working

QSIG trunking (point to point and point to multipoint)

Redundancy of the ISDN-lines

Redundancy of the PBX

Remote monitoring and remote diagnostics

Remote software upgrade

RTP Proxy

SDP Transit (for video and other codecs)

Short dial (individual, group, system wide)

Silent intrusion

SIP/H.323 Media Relay (RTP stream routing via gateway)

SIP trunking

SIP via TCP

SIPS (SIP-Secure) – SIP via TCP/TLS (not supported with IP3000)

SNMP Traps (alarm events)

SOAP-API

SRTP (Voice encryption) for H.323 and SIP (not supported with IP3000)

Subscriber authorisation

Standard protocols to the endpoint

Subscriber groups with progressive call (parallel, circular, sequential)

Switch between day/night with code digit from subscribers

System time/date via timeserver (LAN or web)

TAPI / Multi line TAPI (via several PBX’s / locations)

Telephone number assignment

Time based subscriber authorisation

Twin Phones

US standard (T1 and CAS)

VoIP-CAPI

Waiting queue – call busy operators / CFU disable operators

802.1x

==== New in V8 ====

Announcing the queue position in a waiting queue

Call completion on busy/free to ISDN

Customized Visual Appearance (individually designable user interface)

Dual Forking (OCS compatible)

Dynamic PBX (more PBXs on one Device ) PBX hosting / PBX virtualization

Kerberos based authentication and Cross Realm authentication

Mobility (GSM integration)
- Call-waiting
- hold
- transfer
- park
- group login/logout
- mobility on/off
- setting presence status

Off load Dialtone (external gateway)

Off load Media Relay (external gateway)

Off load MOH (external gateway)

Presence

Recording at the ISDN and analogue interfaces

Roaming Phone Profiles

RSTP (Rapid Spanning Tree)

Send Message to group

SIP error detection (alarm/event updated)

SIP Federation

SIP video multisite support

====New in V9====

Executive/secretary enhancements

* Secretary can initiate calls with the CLIP from the executive.

* Executive can see if the secretary is joined or unjoined in the primary secretary group.

* Executive sees if a call diversion is set at the secretary.

* Breakthrough disabled call waiting at secretary.

Reporting

* Based on internal or external Linux Application Platform
* Based on PBX CDR´s
* Predefined filter
* Reports (export as PDF, XML) from filter, combined filter, date and time

UC client (myPBX) web-based and Windows launcher

''Languages supported: Danish / English / Estonian / Finnish / French / Italian / Latvian / Dutch / Norwegian / Polish / Portuguese / Spanish / Swedish / Czech – additional languages on demand.''

* CTI (initiate call, accept call, terminate call, hold call, retrieve call, transfer call, park call, 3PTY conference)
* Manage own call diversions
* Call list
* Presence (manage own presence state)
* Buddylist (including partners presence and call status)
* Chat (multiparty chat)
* Audioconference (via innovaphone audio conference Interface)
* Videoconferece (via integration of Webex or Microsoft Livemeeting)
* Application sharing (via integration of Webex or Microsoft Livemeeting)

Emergency calls priority

Import/Export PBX user database (CSV/XML)

Individual MOH (context sensitive based on object, node or PBX)

IP filter for registrations with or without password

IPv6 support (IPv6 routing, 6to4 routing and http access, telnet)

LDAP via TLS

MTLS

NTP redundancy

Partnerkeys via separate Pbx´s

Wideband audio

Enhanced Boolean (call forward, filter and diversion filter) based also on date

Maximum call duration

===Features IP Phones – IP110 / IP200 / IP230 / IP240 / IP240-1000 / IP241 / IP222 / IP232===

Adjustable loudness

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Call diversion to internal phone number

Call hold / retrieve call diversion to external phone number

Call intrusion

Call list (outgoing, incoming, combined, not reached, not answered)

Call park and enquiry from other subscribers

Call prevention

Call transfer / pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Caller identification (name/number)

Changeover of the assigned partners

Conference (3 way)

Configuration of the voice recording via HTTP

Connect to busy and free subscribers without notification

Counter and list of missed calls

Date and time display (automatic summer/winter time adjustment)

Delete call back

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorized phone

Direct dialing (immediate, internal/external)

Display duration of call

Display calling number

Emigration of subscriber/endpoint

Fixed call diversion (unconditional, no answer (time adjustable) on busy)

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset

Individual configuration

Individual phonebook

Intercom with automatic call pick up

Interlinked and limitless multiple conference

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi-protocol and multi-registration (SIP and H.323 concurrent)

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscribers

Project code

Redialing of the last 100 dialed numbers

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free/busy/call)

Subscriber with several lines

Subscriber with several numbers

Transfer with consultation

Variable call diversion

802.1x

==== New in V9 ====

Colour display (IP241 / IP222 / IP232)

Individual background picture (IP241 / IP222 / IP232)

Individual audible signal for announcement calls /multicast announcements and messaging

802.3az (IP222 / IP232)

Wideband audio (IP222 / IP232)

===Features 3rd party Phones connected to analogue (POTS) port, DECT Phones IP52 / IP54 / IP55 / IP61 / IP63 / IP65 ===

Call completion on busy

Call completion on free

Call diversion to internal/external number

Call hold/retrieve

Call park and enquiry from other subscribers

Call protection

Call transfer/pickup (selective and from a group)

Call waiting (acoustic signalling of the waiting call)

Clip to an analogue phone

Confirmation tone (positive and negative)

Connect to a free and busy subscriber without notification

Delete variable call diversion

Dial with code key from an unauthorized phone

Direct dial immediate (internal, external)

Do not disturb (internal and external calls)

Fixed call diversion; unconditional, no answer (time adjustable), on busy

Lock phone

Message Waiting Indication (MWI) on DECT Phones

Preferred subscriber

Project code

Special tone when active feature

Transfer with consultation

===Features innovaphone Voice mail (*)===

''Languages supported: German / English / Italian / French / Dutch / Spanish / Norwegian / Danish / Polish /Swedish / Czech – additional languages on demand.''
''Voicemail runs on Compact Flash (CF slot in IP800, IP305, IP302, IP2000, IP6000, IP1060, IP3010, IP6010) or on external Web Server''

Email notification (with or without attachment)

Listen to/delete /store voice mails by means of DTMF input

MWI (according to H.450.7)

Personal greeting message

Voice recording

==== New in V9 ====

Voicemail support SRTP

===Features Operator (V8) software based===

''Localized versions: German / English / Italian / Dutch – additional languages on demand''

Busylampfield (divided into groups)

Call journal

Call transfer (with/without consultation (blind))

Drag&Drop or with keypad use

Integrated help

Monitor blind transferred calls

Monitor of waiting queue

Name display for incoming calls in LDAP directory

Park/unpark

Send messages to PBX users

Searching within a LDAP directory

Searching for PBX users in all PBX´s

Set/change call forward for all PBX users

Set/change presence status for all PBX users

Show busy state

Show call forward

Show current call

Show presence status

State-of-the-art user interface

Support of Master/Slave scenarios

===Features Interactive Voice Response (IVR) (*)===

Announcements depending on the caller (e.g. automatic or manual language selection)

Call handling according to lines and/or calling number (CLI)

Listen to the menu also from internal subscribers

Multi level menu

Overflow from the operator to an automatic operator

Voice menu at extension (if no answer, busy, unconditional)

Voice menu with information and automatic dialing

Voice menu with predefined destinations

Voice menu with manual dialing of the destination (DTMF)

==== New in V8====

Announcing the queue position in a waiting queue

Note:

(*) External or internal (CF-card) web server required

(#) innovaphone IP21 required

[[Category:News|{{PAGENAME}}]]

File:Innovaphone V9 Featureliste de.pdf

2011-10-17T09:31:10Z

Asa:

Reference9:Concept iQM QueueMonitor

2011-04-01T12:40:37Z

Asa:

The innovaphone PBX-Queue Monitor (iQM) is an application to monitor a Waiting Queue (WQ) and agents in a innovaphone PBX.
Many real time indicators and counters are combined with statistic counters, threshold alarm and warnings and also the status of the agents are displayed to give an overview of the actives around a waiting queue.
On top wrap-up time (known also as “Post Call Processing Time”) can be set individual for each agent.
iQM supervise one WQ but many agents on it; anyway it is possible to view also many WQs on the same PC starting more iQM sessions.

==Applies To==
iQM is a SOAP application and communicate with the innovaphone PBX. The PBX-Queue Monitor runs on a PC with windows OS. The software has to be licensed and run without license for 20 minutes (evaluation mode), after that period iQM can be started again for a trial period. The license is stored in the innovaphone PBX, each iQM require one license, innovaphone article number 02-00028-004.
Demo license for the PBX can be created in myinnovaphone and downloaded as usual.
Developed and tested on Version 9 and Win7, works also with Version 8 and should work on Windows XP.



==More Information==
===Features===
The following list describes some features; all details are described further on:

*About indication with software version
*Alarm counter for abandoned calls
*Alarm counter for number of calls
*Alarm counter for waiting time
*Automatic alarm reset
*Counters panel for counters
**of the actual hour
**of the actual day
**of the actual month
**from last reset
**from startup (total)
*Settable character separated value for fields in the log file
*Directory for logging configurable
*Display of last abandoned alarm event (Date, Time, Optical, Acoustical)
*Display of last call alarm event (Date, Time, Optical, Acoustical)
*Display of last waiting alarm event (Date, Time, Optical, Acoustical)
*Agent Real time display of
**agents in the PBX
**number of agent logged to the service
**number of agent ready (free)
**number of agent busy
**number of agent in ring status
**number of agent in wrap-up status
*Restore of window position on the screen after shut down
*General wrap-up time for all agents, switchable
*Indication of the data link to the PBX and name of queue monitored
*Individual wrap-up time for each agent
*Integrated acoustic alarm, switchable
*License stored in the PBX, demo mode for 20 minutes, demo license in myinnovaphone
*Localization, English, German an Italian Layout, additional Layouts can be easy added even from customer
*Log-file for hourly data, switchable
*Log-file for alarms (time, calls, abandoned)
*Log-file for daily data
*Log-file for system events
*Monitor label configurable
*Manual override of individual wrap-up time
*Primary and secondary Groups are supported
*WQ Real time counter for
**longest waiting time of actual calls in queue
**number of calls in the queue
**number of abandoned calls in queue
**average waiting time
**average calls
**average abandoned calls
**longest (peak) waiting time
**highest (peak) number of calls
**highest (peak) number of abandoned calls
*Saving of data and restore in case of shut down
*Sound if alarm, build in MOH or wave file
*Statistic counters for past hour, day and month
*System uptime counter
*Tooltips
*Warning and alarm threshold for abandoned calls
*Warning and alarm threshold for number of calls
*Warning and alarm threshold for waiting time
*Window always in foreground operation possible

===Basics===
The innovaphone PBX can handle Waiting Queues (WQs). Those WQs are used for many different innovaphone scenarios, but to understand the basic idea let’s see how the “normal” usage works for a contact center works.
But remember that this manual describes the iQM and not the possibilities of the innovaphone PBX and the WQ in it, there are a lot of articled about that.
In order to understand better the argument some preliminary basic items have to be cleared.

In the figure below you see a new call coming in a WQ of the innovaphone PBX. The WQ distribute all calls to the agents, typically in a round robin mode. iQM supervises the WQ and the agent activities.

[[image:IQM010.png‎]]

“Agent” is normal a PBX-user but in the same group than the WQ and so called if available. Therefore the system is very flexible and every size will fit.
iQM supports single straight group as indicated in the picture, but also a primary WQ and a overflow agent group.

The common basic operating questions for a supervisor (and/or the agents) are:

*How many calls are in the Queue?
*How long is waiting the “oldest” call?
*How many callers give up, typically because annoyed waiting?

Depending on those parameters agents will hurry up or not and a supervisor can add agent ore shorten the wrap-up time. So the parameters “waiting time of the oldest call”, “number of calls waiting” and “number of abandoned calls” are important and displayed in real time.

Next interesting questions are:
*How many agents are in the system and how many of them are logged to the service?
*How many agents are free/busy and ringing?
*How many agents are in wrap-up time and so available soon?

Depending in those parameters additional agents can be logged or wrap-up time modified. Observing the real-time indicators a supervisor will see instantly if a situation becomes critical.

In managing agents statistical counters are even an important issue:

*How many call where processed this hour/today/ this month?
*How long did the caller wait this hour/day/month
*How many calls are abandoned this hour/day/month

And it would also be interesting to know the peak and average value of all that.
A supervisor could also have the problem to measure those values in a defined time period.
All this real time questions are of cause interesting if comparable with stored periods. Therefore iQM displays always also the stored values, so for example the counters of the last hour, day and month. Historic counters allowed to see immediately how the contact center is working compared to previous periods.

In some cases the requests are not so stressed and real time depending. For example a customer want just understand if and when calls are going lost or if and when there are a lot of calls. This can be done using warning and alarming thresholds.

And of cause all those counters and events should be stored even in a file for post-processing. Post processing of stored call data could be done with any external tool like Excel or Access.

As jet mentioned beside the WQ also the agent Status is important to see in real time at a glance.
Please remember that single agent supervision is not allowed in many countries or is at least very limited. Just two keywords about that: “privacy” and “syndicate”.
Therefore iQM shows and log just summary data (of course if you have just one agent or you monitor nested Queues pointing in just one agent…..).
Please note that iQM consider as an “agent” the user of the primary group and the one of the overflow group.

===Wrap-Up Time===
An important issue for some contact center is wrap-up, but not everyone has a clear idea what that expression means. Wrap-up time (also called Post -Processing Time) is a time period after closing the call, typically some seconds, where a agent is considered “busy” form the system even if he is “free”. Normally that time is used to close files and folders or complete report ore similar things.
If iQM is running also wrap-up time is possible.

Some customer wants a fix wrap-up time for all agents. Other likes individual values for each working stations. Other again wants both, therefore IQM can handle both. See section “Real time agent indicator” for more information.

===System Overview===
iQM can be displayed in two sizes: small and large:

[[image:IQM001A.png‎]]

[[image:IQM001B.png‎]]

iQM can also be minimized and executed in a task bar:

The large window shows the following areas:

[[image:IQM002.png‎]]

Please note that all main counters and panels have a short reference name. In this description those labels help to indicate the exact element.

===Real Time Call Indicator===

[[image:IQM005.png‎]]

“waiting” (TC01): indicate the time of the oldest call in the queue. In the example there are 2 calls in the WQ and the oldest one is waiting for 10 seconds. If a call is processed or the oldest caller gives up this counter is immediately updated with the waiting time of the next caller. So for example a display “waiting 03:20 calls 02” can be immediately followed by a display like “waiting 01:20 calls 01”; the first call in the WQ was processed after 3 minutes and 20 seconds and the next one waits for 1 Minute and 20 seconds.

“calls” (CW01): indicate the number of calls in the WQ. A call is in the WQ until the caller gives up or an agents answers (or an external event like a CFNR takes place). So if for example there are 5 calls and two agent and both phones are ringing the display will show “calls 05”, if the agent answer the call the display will show “calls 03”.

“abandoned” (CA01): Shows the number of calls dropped during waiting in the Queue. Call drop in a WQ could have many reasons, but it is essentially a warning signal: apparently waiting time is too long.

If there is no more call in the WQ all counters go to zero.
You will find those 3 basic counters (waiting time, calls, abandoned calls) anywhere in iQM.

In Threshold panel (THW01) can be defined warning threshold (see also section “Thresholds”) for each of the real time call indicator. If a threshold is exceed the relative counter is displayed with a red frame:

[[image:IQM006.png‎]]

In the example the warning time threshold was set and surpassed.
Please note that if a threshold is below again the frame switch back to the original color. If for example a duration threshold is set to 20 seconds in the 21th second the frame “calls” become red; if one call is proceed and the counter is going under 20 seconds the frame is grey again.

===Counters===

iQM is full with real time and statistic counters. There are displayed over 70 of them, but all are identical. The only difference is the format because in a hour the possible total amount is much less then for example in a month.
Therefore the description of one counter panel describes all of them; the following example and description is done using the actual hour counter panel (AH01):

[[image:IQM007A.png‎]]

Note: The button “log off” in is described in the data logging section.

The 9 counters on the AH01 panel are arranged in rows (X) and columns (Y) and shows values in real time valid for the actual hour. In the example the actual hour was 6 P.M. (18 = time from 18:00 until 18:59). Note that all counters show in the headline what time period they are measuring; in addition the actual month counter shows the actual month number (form 1 to 12), the panel “actual day” the actual day (from 1 to 31).
In the first column and line of the panel is displayed the counter for the total over all waiting time. In the example the overall waiting time for calls is 12 seconds.
The next line in the first column shows the total number of calls, 4 calls in the example. That number includes all calls, even the abandoned (given up) one.
The counter in the last line of the first column displays the total number of abandoned calls, 2 in the example.
In the second column are displayed the peak (or maximum) values for waiting time, calls and abandoned calls.
The third columns show the average waiting time, average calls and abandoned calls. For abandoned calls the average is displayed as a percentage: 50% means for example that the half of the caller gives up. Please note that 100% is displayed as 99%.

Sum up of the information in the example: in the actual hour 18:00 there were 4 calls with a total waiting duration of 12 seconds, 2 calls where abandoned and therefore just 50% of the calls are answered. The longest waiting time was 7 seconds, the average 3 seconds and caller waits over all for 12 seconds. The maximum number of simultaneously calls in the WQ was 2 and even maximum 2 callers give up during calls in the WQ.

Observe that in the iQM Window right of the panel “actual hour” is arranged the panel “last hour” (AH03), near the “actual day” (AH07) the “last day” (AH04) and near the actual month (AH08) the last month (AH05) panel. That allows an easy compare of the actual data with previous one. Of course the “actual” panels will count in real time while the “last” panels remain fixed until the period changes.

===Reset panel===
This counters on the reset panel works similar to the trip counter in a car. With the reset panel it is possible measure time periods, like for example a shift of agents or a part of an hour (remember: the hour counter start counting from the beginning of an hour) or similar.
The reset panel (AH02) is working like the other panels, but the counter are cleared any time the “reset” button in pressed. The example shows the panel immediately after pressing the reset button.

[[image:IQM008A.png‎]]

In the panel headline is displayed date and time of the reset. After a reset subsequent calls are counted immediately again.
Each time the reset button is pressed the counters of the panel are saved in an annual reset log file. This log file is located in the directory indicated in the setup, if no folder is configured it will be stored in the directory where iQM is running.
The reset log file is named “iQMResetData xxxx.txt” where xxxx is the year. For example “iQMResetData 2011.txt” contains all the reset data of the year 2011.
As you see from the extension the file is a plain text file and can be read with an editor or imported in external application like Excel, Access etc.
Each reset is a line ore record and starts with date and time followed by the counter data. The counter data are written in fields, each field is separated with a character defined in setup, if there is no character defined each field is separated from the next one with space.
The consequence of the fields is quite simple, like human reading of counters from left to right and from top down. So the first field contain the “waiting total”, than “peak” and “average”, than the second line “calls total”, “calls peak” etc.
In the following example a “/” was used to separates the fields:

23.02.2011 07:38:05/0000.00:00:04/00:02/00:02/002/01/01/002/01/99

This record means: the reset button was pressed in date 23.02.2011 at 07:38:05, the duration of the waiting total counter was “0000.00:00:04” (4 seconds), peak duration “00:02”, average call duration even “00:02”, number of calls “002”, peak “01”, average calls even “01”, abandoned calls “002”, peak abandoned calls “001” and average abandoned “99”%. With those values displayed on the reset panel was done the reset of the panel.

===System set-up===

From the system set-up area of the iQM can be accessed to the setup of iQM (“setup” button, see relative section), switch between the large and small display mode (“min” button, if small display is on it will toggle to “max”), the “close” button stops iQM.

[[image:IQM009A.png‎]]

The uptime counter works like in the innovaphone PBX and shows the time since the last start-up. In the example iQM is running since 4 minutes and 35 seconds.
In a bottom line are displayed communication parameters: ip-address and port pointing on, the running session number and the queue name in the innovaphone PBX.
Please note that after start-up and in any case where iQM lose the connection with the PBX in this line will appear “try to connect xxxx”, where xxxx is the ip-address of the PBX, all other indicated parameter are given for SOAP sessions.
A connection between iQM and PBX could be down for many reasons, for example the PBX restarts or there are network problems (starting from the simplest one like no plug in the PC to any other communication problems). If such a disconnection happened iQM will continuously try to start up a new communication session. This could require some seconds even after resolving the network or system problems. During this period it is possible that the headline of iQM shows “DEMO-MODE” because iQM is unable to check in the PBX if there is a valid license. See more information about that issue in the Setup section.

===Running iQM===

Pressing the “close” button iQM can be ended. Please note that in that case no statistic or real-time data is anymore collected and even the wrap-up function is not available. Before closing definitely iQM warns you about that and you have to confirm the shutdown. If for any reason you have to stop iQM (for example because the PC has to be restarted) do it in this way (and not using the task manager or just switching off the PC). Shut down iQM as described is usefully because before stopping iQM will save all data. Those files are located in the directory where iQM is running. All counters of the panels are saved in a XML file called “iQMAH.xml”, the setup values (like threshold, the display size etc.) are stored in a file called “iQMParameter.xml”.
The counters are saved anymore even during normal operation each second, but the setup values just if the iQM is closed.
With data correctly saved iQM will start up again with the counter values and the entire setup identically as leaved. Even after a power fail or PC boot at least the counter values are restored.
On the other hand if for maintenance reasons you delete one or both files all counters and setups are cleared and you can start again with fresh values.

iQM saved even his position on the display if stopped correctly. So if started again the window will be placed exactly where it was before closing. That could be particularly important if you display for example iQM with a beamer using the extended Desktop function. The position data are stored in the file “iQMpos.txt”, if you clear that file iQM will start up in the windows default screen position. That could be necessary if for example the beamer is down and you cannot see or catch iQM: just stop iQM, delete the file “iQMpos.txt” and start iQM again.
If in the setup (panel “Layout”) is flagged “Always in foreground” the window of iQM will be always in foreground and all other windows automatically in the background. Minimized execution is any way possible.

===Thresholds===

Thresholds (TW01) are a useful tool to understand and analyze critical situation in the contact center. Thresholds are necessary because for example the peak counter shows you that there was a peak - but not when and how often.
Like for counters also for thresholds the type of events are the same:
“time” means “longer than xx seconds waiting time”, “calls” means “more that xx calls in the WQ” and “abandoned” means “more than xx calls abandoned (during calls are waiting).
Each event (time/calls/abandoned) has a warning and an alarm threshold.
In the example you see the threshold panel with the 3 threshold types:

[[image:IQM011A.png‎]]

The input field “warning” on the right hand is used to define the warning thresholds. As jet described in the section “Real timer call indicator”, the warning threshold act just on the color of the real time call indicator (TC01, CW01 and CA01). If the threshold is exceeded the real time call indicator is displayed with a red border, if the value goes again below the threshold the border is displayed in grey color again.
The warning threshold is on anytime, to disable this option just put high values in the warning fields (“999” for time and “99” for calls and abandoned).
Note that it is possible to modify the warning threshold just if “ARM” is displayed on the relative button.

The button “ARM” activates the alarm thresholds. The counter (“cnt”) will count up each time an alarm trigger and shows so how many times the alarm happened since the alarm was activated. The threshold for alarms can be defined using the input filed “alarm” (in case of time in seconds, in case of calls and abandoned in numbers). In the next column is displayed date and time of the last alarm event.
Note: each of this setting will be saved if you stop iQM correct and restored after start-up.
Once armed a threshold the tooltip of the button will no longer show the help text but the timestamp of activation. If the alarm is disabled the timestamp of the off switch is displayed in the tooltip.

To activate an alarm threshold press the “ARM” button. The button becomes red color; the alarm threshold now is armed and ready to fire. The counter “cnt” is cleared and the setting fields are disabled; armed threshold counter value could not be modified. If you want modify the threshold press the button again, the color changes to gray and the input fields are enabled again.
If an alarm threshold is detected the following actions are executed:

*The label of the button changes from “Set” to “Alarm”
*The button begin to flash (in case of restart just after a new alarm)
*The counter “cnt” increase
*The field “last” shows date and time of the event
*A record is written in an alarm log file
*If configured the innovaphone MOH as acoustic advice is played.

Please note that each alarm event will be handled, the “last” field is updated and a new record is written in the alarm log file.
In case of calls and abandoned calls each call further the threshold will cause a new record and update.
Alarm events are stored in a text file in the directory indicated in the setup, if blank in the directory where iQM is running. Field are separated by the value indicated in the setup, if no indication is done space will separate the field.
The name of the threshold alarm file is “iQMAlarm.txt”. The following example shows some records, as field separator in this example is userd:

23.02.2011 15:49:50 alarm:time cnt:0001 thshld:001 val:01

23.02.2011 15:50:02 alarm:call cnt:0002 thshld:01 val: 1

23.02.2011 15:50:05 alarm:aban cnt:0007 thshld:01 val:01

Description: After date and time follows the type of alarm, possible field values are “time” (for time alarms), “call” (for call alarms) and “aban” (for abandoned calls). The next value is the alarm counter. In this way it is possible evaluate for example how many threshold events occurs from arming. “thshld” indicate the threshold value and the last field “val” the number of calls in that moment.

In the setup can be switched on a flag named “PC sound if alarm”. Please note that this flag will work immediately (not just after restart). If checked in case of alarm the PC will play the innovaphone music on hold to signal the event and catch attention. The MOH is embedded in iQM and not an external file, this simplified delivery and setup. If the play starts it can be stopped quitting the alarm. If played an additional “mute” button appears in the system set-up area:

[[image:IQM014A.png‎]]

The mute button stops the music without cancel the alarm. After pressing the mute button it will disappear and the music stops to play. Event canceling the alarm by pressing the relative alarm key will hide the mute button and stop the music.
It is also possible to play any wave file instead of the build in MOH. In the setup can be defined the file to play, blank = default=MOH. If iQM is not able to play the file a relative error message is recorded in the log file.
Alarms can also be cleared automatically after a timeout. To activate automatic clearing open the setup and put in the desired timeout in seconds in the field “Alarm auto reset”. If left blank the feature is switched off. Automatic alarm reset quit the alarm (the label of the alarm button will be again “set”), switch of the blinking mode and stops the reproduction of the audio file if played.

===Real time agent indicator===

The agent indicators show at a glance how many resources are available and handles the wrap-up function.

[[image:IQM015A.png‎]]

“agents” (AG01) shows how many agents are defined in the system. This value will be loaded only during start-up; typically agents are not added during operation. Do not confuse “agents” with “logged”. Agents are all users in the same calling group of the queue, but they not necessarily active in the group. For more information about dynamic groups see the configuration section.
“logged” (AG02) indicate the number of the actual in the call group logged agents.
“ready” (AG03) indicate the number of the not busy (free) agents. If in the example view above a user log out from the group both, the logged counter and the ready counter, switch from 02 to 01.
“busy” (AG06) indicate the number of agents logged but not ready (handset lifted, in call or in ringing)
“ringing” (AG04) indicate the number of all agent (logged or not) in ringing status. “in wrap-up” (AG05) indicate the number of agents in the wrap-up period. This counter gives a good idea how many agents will be available soon. Please note that a manual login of an agent during wrap-up will not decrease this counter.

The wrap-up panel (WP01) shows status and actual general wrap-up time. To activate general wrap up insert the wrap-up time in seconds and press the “ON” button in the general line. The button will switch to a red color and the input field is disabled. To change the value switch first off the general wrap-up, change the value and switch the wrap on again.
It is also possible define individual wrap-up in the PBX time for each agent (please note that anyway without iQM those values have no effect). The individual values for agents are written just during start of iQM and not during operation.
If iQM detect individual warp-up timer for at least one agent the button “ind. override” is enabled.
Individual wrap-up timers have priority to the general one. In this way it is possible for example set some agent with fix particularly short or long wrap-up time and modify in real time the general one for all the other agents.
If the button “individual override” is pressed the individual wrap-up time is ignored and for all agents are applied the general one.
That could be usefully if in particular emergency situations where all agents should have the same (mostly short) wrap-up. Please note that the value 0 is equal to disable wrap-up, even for the agents with individual wrap-up timers.
If the general wrap-up is switched off also the individual override is automatically switched off.

===Data logging===

Log data files are text files in the directory indicated in the setup, if blank in the directory where iQM is running. Fields are separated by the value indicated in the setup, if no indication is done space will separate the fields.

iQM store automatically the content of the actual day counter (AH07) at midnight in a log file called “iQMDayData xxxx.txt”, where “xxxx” is the running year. For example “iQMDatData 2011.txt” is the daily data log file for the year 2011. If always online in one year 365 records will be done.

iQM can also store the hour data panel (AH01) if the log button is switched on (see picture in section “Counters” where hourly log is on). The log file is named “iQMHourData xxxx.txt” where “xxxx” is the running year. For example “iQMHourData 2011.txt” is the hour data log file for the year 2011. If always online in one year 8.760 records will be done.

In both cases the format is the same; in the example space is used as field separator, you can see one record of the daily log file:

10.01.2011 00:00:00 00000:12 00:13 00:06 002 01 01 002 01 99

The fields are date and time followed by the counters in the sequence of reading the panel:

Total waiting time, peak waiting, average waiting,

total calls, peak calls, average calls,

total abandoned calls, peak abandoned, average abandoned.

Those log files can be opened with any editor but using external applications like Excel or Access reports can be done.

===About===

If you click on the innovaphone logo on the iQM Window the about info is displayed.

===System Log file===

iQM report in a log file all major system events like start-up, errors etc.
The file is a text file in the directory where iQM is running named “iQM_Event_Log.txt”. This file is not used for normal operation.

===Languages (Localization)===
iQM has English, German and Italian “on board”. In the setup the desired language can be selected.

Please note that the configuration (the setup) is just in English wording. If you change the language a restart is necessary to become the new language active. Observe also that the label of the Reset Window (AH02) will change just after pressing the Reset Key.

Wordings can be modified and other languages easy added (up to contemporary 10 languages). If you are interested in manipulate the wording or to add your own language read this section, otherwise just select one of the default languages and skip it.

The basic idea was to deliver just one .exe file and not a separate file with the words in. But of course it should be possible to add languages (or just compose a ”better” version of the default languages) using a simple text editor or word. Here is how that was implemented.

When iQM starts up the first time the application tries to open the language file "iQM_Regional.txt" in the directory where iQM run, but the file of course is not found. So that file will be created automatically by iQM. Next time iQM starts will find the file and not create e new one but just load the data of the one founded. If you change that file those changes will be loaded during the next startup. You can copy your modified file and use it in a new installation and so your words/language will appear even there.

You cannot really do a damage editing the language file: at least delete it and start again. Anyway some hints: do not change the English wording because it is the index for the software. If you don’t like the default English wording just add a new English language; there you can even write just some words because if a language topic is not founded the English default will be taken. No problem with the German or Italian wordings, just edit whatever you like.

The file contains lines with fields separated by semicolon (“;”). Please note that even the end of a line has to be terminated with a “;”. A record (a line) has the format:

English expression (do not modifiy!); German; Italian; Language 3; Language 4; …up to 7 (so up to 10 fields). English default, German and Italian are created automatically and you can add up to 7 other languages (fields). Of course you can also just replace the Italian or German wording by your language. If you found the default English not nice you can define or change words just adding a new language.

Please note that the first record (line) is a special one: iQM will read it out and show the fields in the configuration. These are the first lines of the original Regional file:

English;Deutsch;Italiano;

waiting total;Wartezeit Sum;attesa totale;

waiting;Wartezeit;tempo di attesa;

….

If you open the setup you can select between “Englisch, Deutsch, Italiano”.

Example: If you modify the file adding:

English;Deutsch;Italiano;MyLanguage;

waiting total;Wartezeit Sum;attesa totale;MyWaiting Summary;

waiting;Wartezeit;tempo di attesa;MyWaiting;

….

you will see in the scroll down menu in the setup appear also your new language.
The following two screenshots shows the German and Italian Version:

[[image:IQM030A.png‎]]

[[image:IQM031A.png‎]]

===Installation===
Installation of iQM is particularly simple. iQM is delivered as one single stand-alone executable file, no special setup procedure is required. Just create a directory on your windows PC and copy the application in and launch it.
If you want automatic execution put the file name in the auto-start folder of the operating system.
IQM requires no registry entry, to uninstall just deleted the directory.
If you copy the entire directory where iQM is running to another PC you will have there the complete information’s and setup (if you stored data logging in a different directory you have to copy also that one). Same issue is valid for backup. iQM open no file in exclusive mode and hold no file open, so backup should be no problem even if automated.
Remember that even the license is not stored on the PC but in the PBX.
If you want supervise on the same PC more waiting queues create different directories and launch iQM in each of them. Remember that each iQM session requires one license PBX-QueueMonitor.
iQM is a SOAP application and therefore each session require CPU time in the innovaphone PBX. If you have many iQM running on the same PBX and a small CPU (like the P302 one) heavy processor load is possible.

===Configuration===

First of all configure your innovaphone PBX. The following steps regarding the PBX are described just to give you an idea how it typically works.
You have to create a WQ with all the setup and parameter as usual. Typically contact center have round robin call distribution, but this is only an option and not a must.
For the iQM the long name of the WQ is important, so note it. A WQ has to be in the same group than all the agents. Flag this group active on the WQ and not active on the agents. The group has to be static for the WQ and Dynamic-in for all agents. If you make the group static on an agent no wrap-up time is possible for this agent, but all other features works. If you just want exclude some agent always from wrap-up it is recommended assign him an individual wrap-up time of 0 (and not a static group).
Now configure on all agents a function key “Join Group” and configure in the field “Group Identification” the name of the group. In the text files you can place a text you like, for example “in Pause” and “Ready” or “Exit Group” and “Join Group”. iQM force in the configuration of the PBX the dynamic status. In wrap-up an agent is switched from dynamic-in to dynamic-out; you can observe it on the display of the phone, the label of the softkey is witching. In any moment it is possible override the status pressing the softkey on the phone. If you change the status of an agent in the PBX using the web browser also his status is displayed immediately also in iQM (logged counter goes up or down).
Create now a dummy user in the PBX for the SOAP connection. This dummy user required no license and no number, just a name, for example “SOAP”. Assign another group to this dummy user (for example “Agents”) and flag it static and active on this dummy user. Now put also all agents in this group, static but not active. Note also this name.
Last item for the PBX is the individual wrap up time. If you want for an agent individual wrap-up time assign a group named “wrapupxx” to the agent. “xx” are the seconds for wrap-up. For example “wrapup5” means 5 seconds wrap-up. The expression “wrapup” is not case sensitive. Please note that iQM will just read those values form the PBX and there is no real functionality in this “wrapup” group assignment.

The second step is the configuration of the iQM setup.

[[image:IQM019A.png‎]]

Start the setup and enter the ip-address, user and password of the innovaphone PBX, administrator rights are required. Indicate in the SOAP panel the name of your dummy user and the group name assigned to this dummy user.
In the Queue section indicate the long name of the queue and flag if you like sound in case of alarm.
The data logging panel allows defining the character used for divide the fields in the logging files. If nothing is indicated space will be assumed.
In this panel you can also define the directory where logging files should be stored; if nothing is indicated the directory where iQM is running on is used.
The monitor label is just the label on top of the iQM window; this could be usefully if you monitor more WQ’s.

Save the configuration and start the application again.

The following picture shows you at a glance the entire setup, iQM and PBX.

[[image:IQM018.png‎]]

In the example we have a created dummy user “SOAP” in the PBX and assigned an active group “UserInfo”. The WQ has the name “iQM” and is in the active group “MyAgents”.
The sample agent Rossi Valentino is static group member of UserInfo and “dynamic-in” member of MyAgents. On top he has individual wrap-up of 10 seconds.

===Known Problems===
If the PBX is not reachable, for example because you fail the IP-address, it could happen that iQM becomes very slow because continuously trying to connect. If that happened maybe it is simpler delete the configuration file and start again the setup of iQM. The configuration file is a XML file named “iQM_setup.XML” in the directory of iQM.
Please note that if you start iQM for the very first time (or with an empty configuration file) no connection is tried to establish and the configuration window is displayed automatically. Do your setups and start iQM again.



[[Category:Howto|{{PAGENAME}}]]

Reference9:Concept iQM QueueMonitor

2011-04-01T12:39:53Z

Asa:

The innovaphone PBX-Queue Monitor (iQM) is an application to monitor a Waiting Queue (WQ) and agents in a innovaphone PBX.
Many real time indicators and counters are combined with statistic counters, threshold alarm and warnings and also the status of the agents are displayed to give an overview of the actives around a waiting queue.
On top wrap-up time (known also as “Post Call Processing Time”) can be set individual for each agent.
iQM supervise one WQ but many agents on it; anyway it is possible to view also many WQs on the same PC starting more iQM sessions.

==Applies To==
iQM is a SOAP application and communicate with the innovaphone PBX. The PBX-Queue Monitor runs on a PC with windows OS. The software has to be licensed and run without license for 20 minutes (evaluation mode), after that period iQM can be started again for a trial period. The license is stored in the innovaphone PBX, each iQM require one license, innovaphone article number 02-00028-004.
Demo license for the PBX can be created in myinnovaphone and downloaded as usual.
Developed and tested on Version 9 and Win7, works also with Version 8 and should work on Windows XP.



==More Information==
===Features===
The following list describes some features; all details are described further on:

*About indication with software version
*Alarm counter for abandoned calls
*Alarm counter for number of calls
*Alarm counter for waiting time
*Automatic alarm reset
*Counters panel for counters
**of the actual hour
**of the actual day
**of the actual month
**from last reset
**from startup (total)
*Settable character separated value for fields in the log file
*Directory for logging configurable
*Display of last abandoned alarm event (Date, Time, Optical, Acoustical)
*Display of last call alarm event (Date, Time, Optical, Acoustical)
*Display of last waiting alarm event (Date, Time, Optical, Acoustical)
*Agent Real time display of
**agents in the PBX
**number of agent logged to the service
**number of agent ready (free)
**number of agent busy
**number of agent in ring status
**number of agent in wrap-up status
*Restore of window position on the screen after shut down
*General wrap-up time for all agents, switchable
*Indication of the data link to the PBX and name of queue monitored
*Individual wrap-up time for each agent
*Integrated acoustic alarm, switchable
*License stored in the PBX, demo mode for 20 minutes, demo license in myinnovaphone
*Localization, English, German an Italian Layout, additional Layouts can be easy added even from customer
*Log-file for hourly data, switchable
*Log-file for alarms (time, calls, abandoned)
*Log-file for daily data
*Log-file for system events
*Monitor label configurable
*Manual override of individual wrap-up time
*Primary and secondary Groups are supported
*WQ Real time counter for
**longest waiting time of actual calls in queue
**number of calls in the queue
**number of abandoned calls in queue
**average waiting time
**average calls
**average abandoned calls
**longest (peak) waiting time
**highest (peak) number of calls
**highest (peak) number of abandoned calls
*Saving of data and restore in case of shut down
*Sound if alarm, build in MOH or wave file
*Statistic counters for past hour, day and month
*System uptime counter
*Tooltips
*Warning and alarm threshold for abandoned calls
*Warning and alarm threshold for number of calls
*Warning and alarm threshold for waiting time
*Window always in foreground operation possible

===Basics===
The innovaphone PBX can handle Waiting Queues (WQs). Those WQs are used for many different innovaphone scenarios, but to understand the basic idea let’s see how the “normal” usage works for a contact center works.
But remember that this manual describes the iQM and not the possibilities of the innovaphone PBX and the WQ in it, there are a lot of articled about that.
In order to understand better the argument some preliminary basic items have to be cleared.

In the figure below you see a new call coming in a WQ of the innovaphone PBX. The WQ distribute all calls to the agents, typically in a round robin mode. iQM supervises the WQ and the agent activities.

[[image:IQM010.png‎]]

“Agent” is normal a PBX-user but in the same group than the WQ and so called if available. Therefore the system is very flexible and every size will fit.
iQM supports single straight group as indicated in the picture, but also a primary WQ and a overflow agent group.

The common basic operating questions for a supervisor (and/or the agents) are:

*How many calls are in the Queue?
*How long is waiting the “oldest” call?
*How many callers give up, typically because annoyed waiting?

Depending on those parameters agents will hurry up or not and a supervisor can add agent ore shorten the wrap-up time. So the parameters “waiting time of the oldest call”, “number of calls waiting” and “number of abandoned calls” are important and displayed in real time.

Next interesting questions are:
*How many agents are in the system and how many of them are logged to the service?
*How many agents are free/busy and ringing?
*How many agents are in wrap-up time and so available soon?

Depending in those parameters additional agents can be logged or wrap-up time modified. Observing the real-time indicators a supervisor will see instantly if a situation becomes critical.

In managing agents statistical counters are even an important issue:

*How many call where processed this hour/today/ this month?
*How long did the caller wait this hour/day/month
*How many calls are abandoned this hour/day/month

And it would also be interesting to know the peak and average value of all that.
A supervisor could also have the problem to measure those values in a defined time period.
All this real time questions are of cause interesting if comparable with stored periods. Therefore iQM displays always also the stored values, so for example the counters of the last hour, day and month. Historic counters allowed to see immediately how the contact center is working compared to previous periods.

In some cases the requests are not so stressed and real time depending. For example a customer want just understand if and when calls are going lost or if and when there are a lot of calls. This can be done using warning and alarming thresholds.

And of cause all those counters and events should be stored even in a file for post-processing. Post processing of stored call data could be done with any external tool like Excel or Access.

As jet mentioned beside the WQ also the agent Status is important to see in real time at a glance.
Please remember that single agent supervision is not allowed in many countries or is at least very limited. Just two keywords about that: “privacy” and “syndicate”.
Therefore iQM shows and log just summary data (of course if you have just one agent or you monitor nested Queues pointing in just one agent…..).
Please note that iQM consider as an “agent” the user of the primary group and the one of the overflow group.

===Wrap-Up Time===
An important issue for some contact center is wrap-up, but not everyone has a clear idea what that expression means. Wrap-up time (also called Post -Processing Time) is a time period after closing the call, typically some seconds, where a agent is considered “busy” form the system even if he is “free”. Normally that time is used to close files and folders or complete report ore similar things.
If iQM is running also wrap-up time is possible.

Some customer wants a fix wrap-up time for all agents. Other likes individual values for each working stations. Other again wants both, therefore IQM can handle both. See section “Real time agent indicator” for more information.

===System Overview===
iQM can be displayed in two sizes: small and large:

[[image:IQM001A.png‎]]

[[image:IQM001B.png‎]]

iQM can also be minimized and executed in a task bar:

The large window shows the following areas:

[[image:IQM002.png‎]]

Please note that all main counters and panels have a short reference name. In this description those labels help to indicate the exact element.

===Real Time Call Indicator===

[[image:IQM005.png‎]]

“waiting” (TC01): indicate the time of the oldest call in the queue. In the example there are 2 calls in the WQ and the oldest one is waiting for 10 seconds. If a call is processed or the oldest caller gives up this counter is immediately updated with the waiting time of the next caller. So for example a display “waiting 03:20 calls 02” can be immediately followed by a display like “waiting 01:20 calls 01”; the first call in the WQ was processed after 3 minutes and 20 seconds and the next one waits for 1 Minute and 20 seconds.

“calls” (CW01): indicate the number of calls in the WQ. A call is in the WQ until the caller gives up or an agents answers (or an external event like a CFNR takes place). So if for example there are 5 calls and two agent and both phones are ringing the display will show “calls 05”, if the agent answer the call the display will show “calls 03”.

“abandoned” (CA01): Shows the number of calls dropped during waiting in the Queue. Call drop in a WQ could have many reasons, but it is essentially a warning signal: apparently waiting time is too long.

If there is no more call in the WQ all counters go to zero.
You will find those 3 basic counters (waiting time, calls, abandoned calls) anywhere in iQM.

In Threshold panel (THW01) can be defined warning threshold (see also section “Thresholds”) for each of the real time call indicator. If a threshold is exceed the relative counter is displayed with a red frame:

[[image:IQM006.png‎]]

In the example the warning time threshold was set and surpassed.
Please note that if a threshold is below again the frame switch back to the original color. If for example a duration threshold is set to 20 seconds in the 21th second the frame “calls” become red; if one call is proceed and the counter is going under 20 seconds the frame is grey again.

===Counters===

iQM is full with real time and statistic counters. There are displayed over 70 of them, but all are identical. The only difference is the format because in a hour the possible total amount is much less then for example in a month.
Therefore the description of one counter panel describes all of them; the following example and description is done using the actual hour counter panel (AH01):

[[image:IQM007A.png‎]]

Note: The button “log off” in is described in the data logging section.

The 9 counters on the AH01 panel are arranged in rows (X) and columns (Y) and shows values in real time valid for the actual hour. In the example the actual hour was 6 P.M. (18 = time from 18:00 until 18:59). Note that all counters show in the headline what time period they are measuring; in addition the actual month counter shows the actual month number (form 1 to 12), the panel “actual day” the actual day (from 1 to 31).
In the first column and line of the panel is displayed the counter for the total over all waiting time. In the example the overall waiting time for calls is 12 seconds.
The next line in the first column shows the total number of calls, 4 calls in the example. That number includes all calls, even the abandoned (given up) one.
The counter in the last line of the first column displays the total number of abandoned calls, 2 in the example.
In the second column are displayed the peak (or maximum) values for waiting time, calls and abandoned calls.
The third columns show the average waiting time, average calls and abandoned calls. For abandoned calls the average is displayed as a percentage: 50% means for example that the half of the caller gives up. Please note that 100% is displayed as 99%.

Sum up of the information in the example: in the actual hour 18:00 there were 4 calls with a total waiting duration of 12 seconds, 2 calls where abandoned and therefore just 50% of the calls are answered. The longest waiting time was 7 seconds, the average 3 seconds and caller waits over all for 12 seconds. The maximum number of simultaneously calls in the WQ was 2 and even maximum 2 callers give up during calls in the WQ.

Observe that in the iQM Window right of the panel “actual hour” is arranged the panel “last hour” (AH03), near the “actual day” (AH07) the “last day” (AH04) and near the actual month (AH08) the last month (AH05) panel. That allows an easy compare of the actual data with previous one. Of course the “actual” panels will count in real time while the “last” panels remain fixed until the period changes.

===Reset panel===
This counters on the reset panel works similar to the trip counter in a car. With the reset panel it is possible measure time periods, like for example a shift of agents or a part of an hour (remember: the hour counter start counting from the beginning of an hour) or similar.
The reset panel (AH02) is working like the other panels, but the counter are cleared any time the “reset” button in pressed. The example shows the panel immediately after pressing the reset button.

[[image:IQM008A.png‎]]

In the panel headline is displayed date and time of the reset. After a reset subsequent calls are counted immediately again.
Each time the reset button is pressed the counters of the panel are saved in an annual reset log file. This log file is located in the directory indicated in the setup, if no folder is configured it will be stored in the directory where iQM is running.
The reset log file is named “iQMResetData xxxx.txt” where xxxx is the year. For example “iQMResetData 2011.txt” contains all the reset data of the year 2011.
As you see from the extension the file is a plain text file and can be read with an editor or imported in external application like Excel, Access etc.
Each reset is a line ore record and starts with date and time followed by the counter data. The counter data are written in fields, each field is separated with a character defined in setup, if there is no character defined each field is separated from the next one with space.
The consequence of the fields is quite simple, like human reading of counters from left to right and from top down. So the first field contain the “waiting total”, than “peak” and “average”, than the second line “calls total”, “calls peak” etc.
In the following example a “/” was used to separates the fields:

23.02.2011 07:38:05/0000.00:00:04/00:02/00:02/002/01/01/002/01/99

This record means: the reset button was pressed in date 23.02.2011 at 07:38:05, the duration of the waiting total counter was “0000.00:00:04” (4 seconds), peak duration “00:02”, average call duration even “00:02”, number of calls “002”, peak “01”, average calls even “01”, abandoned calls “002”, peak abandoned calls “001” and average abandoned “99”%. With those values displayed on the reset panel was done the reset of the panel.

===System set-up===

From the system set-up area of the iQM can be accessed to the setup of iQM (“setup” button, see relative section), switch between the large and small display mode (“min” button, if small display is on it will toggle to “max”), the “close” button stops iQM.

[[image:IQM009A.png‎]]

The uptime counter works like in the innovaphone PBX and shows the time since the last start-up. In the example iQM is running since 4 minutes and 35 seconds.
In a bottom line are displayed communication parameters: ip-address and port pointing on, the running session number and the queue name in the innovaphone PBX.
Please note that after start-up and in any case where iQM lose the connection with the PBX in this line will appear “try to connect xxxx”, where xxxx is the ip-address of the PBX, all other indicated parameter are given for SOAP sessions.
A connection between iQM and PBX could be down for many reasons, for example the PBX restarts or there are network problems (starting from the simplest one like no plug in the PC to any other communication problems). If such a disconnection happened iQM will continuously try to start up a new communication session. This could require some seconds even after resolving the network or system problems. During this period it is possible that the headline of iQM shows “DEMO-MODE” because iQM is unable to check in the PBX if there is a valid license. See more information about that issue in the Setup section.

===Running iQM===

Pressing the “close” button iQM can be ended. Please note that in that case no statistic or real-time data is anymore collected and even the wrap-up function is not available. Before closing definitely iQM warns you about that and you have to confirm the shutdown. If for any reason you have to stop iQM (for example because the PC has to be restarted) do it in this way (and not using the task manager or just switching off the PC). Shut down iQM as described is usefully because before stopping iQM will save all data. Those files are located in the directory where iQM is running. All counters of the panels are saved in a XML file called “iQMAH.xml”, the setup values (like threshold, the display size etc.) are stored in a file called “iQMParameter.xml”.
The counters are saved anymore even during normal operation each second, but the setup values just if the iQM is closed.
With data correctly saved iQM will start up again with the counter values and the entire setup identically as leaved. Even after a power fail or PC boot at least the counter values are restored.
On the other hand if for maintenance reasons you delete one or both files all counters and setups are cleared and you can start again with fresh values.

iQM saved even his position on the display if stopped correctly. So if started again the window will be placed exactly where it was before closing. That could be particularly important if you display for example iQM with a beamer using the extended Desktop function. The position data are stored in the file “iQMpos.txt”, if you clear that file iQM will start up in the windows default screen position. That could be necessary if for example the beamer is down and you cannot see or catch iQM: just stop iQM, delete the file “iQMpos.txt” and start iQM again.
If in the setup (panel “Layout”) is flagged “Always in foreground” the window of iQM will be always in foreground and all other windows automatically in the background. Minimized execution is any way possible.

===Thresholds===

Thresholds (TW01) are a useful tool to understand and analyze critical situation in the contact center. Thresholds are necessary because for example the peak counter shows you that there was a peak - but not when and how often.
Like for counters also for thresholds the type of events are the same:
“time” means “longer than xx seconds waiting time”, “calls” means “more that xx calls in the WQ” and “abandoned” means “more than xx calls abandoned (during calls are waiting).
Each event (time/calls/abandoned) has a warning and an alarm threshold.
In the example you see the threshold panel with the 3 threshold types:

[[image:IQM011A.png‎]]

The input field “warning” on the right hand is used to define the warning thresholds. As jet described in the section “Real timer call indicator”, the warning threshold act just on the color of the real time call indicator (TC01, CW01 and CA01). If the threshold is exceeded the real time call indicator is displayed with a red border, if the value goes again below the threshold the border is displayed in grey color again.
The warning threshold is on anytime, to disable this option just put high values in the warning fields (“999” for time and “99” for calls and abandoned).
Note that it is possible to modify the warning threshold just if “ARM” is displayed on the relative button.

The button “ARM” activates the alarm thresholds. The counter (“cnt”) will count up each time an alarm trigger and shows so how many times the alarm happened since the alarm was activated. The threshold for alarms can be defined using the input filed “alarm” (in case of time in seconds, in case of calls and abandoned in numbers). In the next column is displayed date and time of the last alarm event.
Note: each of this setting will be saved if you stop iQM correct and restored after start-up.
Once armed a threshold the tooltip of the button will no longer show the help text but the timestamp of activation. If the alarm is disabled the timestamp of the off switch is displayed in the tooltip.

To activate an alarm threshold press the “ARM” button. The button becomes red color; the alarm threshold now is armed and ready to fire. The counter “cnt” is cleared and the setting fields are disabled; armed threshold counter value could not be modified. If you want modify the threshold press the button again, the color changes to gray and the input fields are enabled again.
If an alarm threshold is detected the following actions are executed:

*The label of the button changes from “Set” to “Alarm”
*The button begin to flash (in case of restart just after a new alarm)
*The counter “cnt” increase
*The field “last” shows date and time of the event
*A record is written in an alarm log file
*If configured the innovaphone MOH as acoustic advice is played.

Please note that each alarm event will be handled, the “last” field is updated and a new record is written in the alarm log file.
In case of calls and abandoned calls each call further the threshold will cause a new record and update.
Alarm events are stored in a text file in the directory indicated in the setup, if blank in the directory where iQM is running. Field are separated by the value indicated in the setup, if no indication is done space will separate the field.
The name of the threshold alarm file is “iQMAlarm.txt”. The following example shows some records, as field separator in this example is userd:

23.02.2011 15:49:50 alarm:time cnt:0001 thshld:001 val:01

23.02.2011 15:50:02 alarm:call cnt:0002 thshld:01 val: 1

23.02.2011 15:50:05 alarm:aban cnt:0007 thshld:01 val:01

Description: After date and time follows the type of alarm, possible field values are “time” (for time alarms), “call” (for call alarms) and “aban” (for abandoned calls). The next value is the alarm counter. In this way it is possible evaluate for example how many threshold events occurs from arming. “thshld” indicate the threshold value and the last field “val” the number of calls in that moment.

In the setup can be switched on a flag named “PC sound if alarm”. Please note that this flag will work immediately (not just after restart). If checked in case of alarm the PC will play the innovaphone music on hold to signal the event and catch attention. The MOH is embedded in iQM and not an external file, this simplified delivery and setup. If the play starts it can be stopped quitting the alarm. If played an additional “mute” button appears in the system set-up area:

[[image:IQM014A.png‎]]

The mute button stops the music without cancel the alarm. After pressing the mute button it will disappear and the music stops to play. Event canceling the alarm by pressing the relative alarm key will hide the mute button and stop the music.
It is also possible to play any wave file instead of the build in MOH. In the setup can be defined the file to play, blank = default=MOH. If iQM is not able to play the file a relative error message is recorded in the log file.
Alarms can also be cleared automatically after a timeout. To activate automatic clearing open the setup and put in the desired timeout in seconds in the field “Alarm auto reset”. If left blank the feature is switched off. Automatic alarm reset quit the alarm (the label of the alarm button will be again “set”), switch of the blinking mode and stops the reproduction of the audio file if played.

===Real time agent indicator===

The agent indicators show at a glance how many resources are available and handles the wrap-up function.

[[image:IQM015A.png‎]]

“agents” (AG01) shows how many agents are defined in the system. This value will be loaded only during start-up; typically agents are not added during operation. Do not confuse “agents” with “logged”. Agents are all users in the same calling group of the queue, but they not necessarily active in the group. For more information about dynamic groups see the configuration section.
“logged” (AG02) indicate the number of the actual in the call group logged agents.
“ready” (AG03) indicate the number of the not busy (free) agents. If in the example view above a user log out from the group both, the logged counter and the ready counter, switch from 02 to 01.
“busy” (AG06) indicate the number of agents logged but not ready (handset lifted, in call or in ringing)
“ringing” (AG04) indicate the number of all agent (logged or not) in ringing status. “in wrap-up” (AG05) indicate the number of agents in the wrap-up period. This counter gives a good idea how many agents will be available soon. Please note that a manual login of an agent during wrap-up will not decrease this counter.

The wrap-up panel (WP01) shows status and actual general wrap-up time. To activate general wrap up insert the wrap-up time in seconds and press the “ON” button in the general line. The button will switch to a red color and the input field is disabled. To change the value switch first off the general wrap-up, change the value and switch the wrap on again.
It is also possible define individual wrap-up in the PBX time for each agent (please note that anyway without iQM those values have no effect). The individual values for agents are written just during start of iQM and not during operation.
If iQM detect individual warp-up timer for at least one agent the button “ind. override” is enabled.
Individual wrap-up timers have priority to the general one. In this way it is possible for example set some agent with fix particularly short or long wrap-up time and modify in real time the general one for all the other agents.
If the button “individual override” is pressed the individual wrap-up time is ignored and for all agents are applied the general one.
That could be usefully if in particular emergency situations where all agents should have the same (mostly short) wrap-up. Please note that the value 0 is equal to disable wrap-up, even for the agents with individual wrap-up timers.
If the general wrap-up is switched off also the individual override is automatically switched off.

===Data logging===

Log data files are text files in the directory indicated in the setup, if blank in the directory where iQM is running. Fields are separated by the value indicated in the setup, if no indication is done space will separate the fields.

iQM store automatically the content of the actual day counter (AH07) at midnight in a log file called “iQMDayData xxxx.txt”, where “xxxx” is the running year. For example “iQMDatData 2011.txt” is the daily data log file for the year 2011. If always online in one year 365 records will be done.

iQM can also store the hour data panel (AH01) if the log button is switched on (see picture in section “Counters” where hourly log is on). The log file is named “iQMHourData xxxx.txt” where “xxxx” is the running year. For example “iQMHourData 2011.txt” is the hour data log file for the year 2011. If always online in one year 8.760 records will be done.

In both cases the format is the same; in the example space is used as field separator, you can see one record of the daily log file:

10.01.2011 00:00:00 00000:12 00:13 00:06 002 01 01 002 01 99

The fields are date and time followed by the counters in the sequence of reading the panel:

Total waiting time, peak waiting, average waiting,

total calls, peak calls, average calls,

total abandoned calls, peak abandoned, average abandoned.

Those log files can be opened with any editor but using external applications like Excel or Access reports can be done.

===About===

If you click on the innovaphone logo on the iQM Window the about info is displayed.

===System Log file===

iQM report in a log file all major system events like start-up, errors etc.
The file is a text file in the directory where iQM is running named “iQM_Event_Log.txt”. This file is not used for normal operation.

===Languages (Localization)===
iQM has English, German and Italian “on board”. In the setup the desired language can be selected.

Please note that the configuration (the setup) is just in English wording. If you change the language a restart is necessary to become the new language active. Observe also that the label of the Reset Window (AH02) will change just after pressing the Reset Key.

Wordings can be modified and other languages easy added (up to contemporary 10 languages). If you are interested in manipulate the wording or to add your own language read this section, otherwise just select one of the default languages and skip it.

The basic idea was to deliver just one .exe file and not a separate file with the words in. But of course it should be possible to add languages (or just compose a ”better” version of the default languages) using a simple text editor or word. Here is how that was implemented.

When iQM starts up the first time the application tries to open the language file "iQM_Regional.txt" in the directory where iQM run, but the file of course is not found. So that file will be created automatically by iQM. Next time iQM starts will find the file and not create e new one but just load the data of the one founded. If you change that file those changes will be loaded during the next startup. You can copy your modified file and use it in a new installation and so your words/language will appear even there.

You cannot really do a damage editing the language file: at least delete it and start again. Anyway some hints: do not change the English wording because it is the index for the software. If you don’t like the default English wording just add a new English language; there you can even write just some words because if a language topic is not founded the English default will be taken. No problem with the German or Italian wordings, just edit whatever you like.

The file contains lines with fields separated by semicolon (“;”). Please note that even the end of a line has to be terminated with a “;”. A record (a line) has the format:

English expression (do not modifiy!); German; Italian; Language 3; Language 4; …up to 7 (so up to 10 fields). English default, German and Italian are created automatically and you can add up to 7 other languages (fields). Of course you can also just replace the Italian or German wording by your language. If you found the default English not nice you can define or change words just adding a new language.

Please note that the first record (line) is a special one: iQM will read it out and show the fields in the configuration. These are the first lines of the original Regional file:

English;Deutsch;Italiano;

waiting total;Wartezeit Sum;attesa totale;

waiting;Wartezeit;tempo di attesa;

….

If you open the setup you can select between “Englisch, Deutsch, Italiano”.

Example: If you modify the file adding:

English;Deutsch;Italiano;MyLanguage;

waiting total;Wartezeit Sum;attesa totale;MyWaiting Summary;

waiting;Wartezeit;tempo di attesa;MyWaiting;

….

you will see in the scroll down menu in the setup appear also your new language.
The following two screenshots shows the German and Italian Version:

[[image:IQM030A.png‎]]

[[image:IQM031A.png‎]]

===Installation===
Installation of iQM is particularly simple. iQM is delivered as one single stand-alone executable file, no special setup procedure is required. Just create a directory on your windows PC and copy the application in and launch it.
If you want automatic execution put the file name in the auto-start folder of the operating system.
IQM requires no registry entry, to uninstall just deleted the directory.
If you copy the entire directory where iQM is running to another PC you will have there the complete information’s and setup (if you stored data logging in a different directory you have to copy also that one). Same issue is valid for backup. iQM open no file in exclusive mode and hold no file open, so backup should be no problem even if automated.
Remember that even the license is not stored on the PC but in the PBX.
If you want supervise on the same PC more waiting queues create different directories and launch iQM in each of them. Remember that each iQM session requires one license PBX-QueueMonitor.
iQM is a SOAP application and therefore each session require CPU time in the innovaphone PBX. If you have many iQM running on the same PBX and a small CPU (like the P302 one) heavy processor load is possible.

===Configuration===

First of all configure your innovaphone PBX. The following steps regarding the PBX are described just to give you an idea how it typically works.
You have to create a WQ with all the setup and parameter as usual. Typically contact center have round robin call distribution, but this is only an option and not a must.
For the iQM the long name of the WQ is important, so note it. A WQ has to be in the same group than all the agents. Flag this group active on the WQ and not active on the agents. The group has to be static for the WQ and Dynamic-in for all agents. If you make the group static on an agent no wrap-up time is possible for this agent, but all other features works. If you just want exclude some agent always from wrap-up it is recommended assign him an individual wrap-up time of 0 (and not a static group).
Now configure on all agents a function key “Join Group” and configure in the field “Group Identification” the name of the group. In the text files you can place a text you like, for example “in Pause” and “Ready” or “Exit Group” and “Join Group”. iQM force in the configuration of the PBX the dynamic status. In wrap-up an agent is switched from dynamic-in to dynamic-out; you can observe it on the display of the phone, the label of the softkey is witching. In any moment it is possible override the status pressing the softkey on the phone. If you change the status of an agent in the PBX using the web browser also his status is displayed immediately also in iQM (logged counter goes up or down).
Create now a dummy user in the PBX for the SOAP connection. This dummy user required no license and no number, just a name, for example “SOAP”. Assign another group to this dummy user (for example “Agents”) and flag it static and active on this dummy user. Now put also all agents in this group, static but not active. Note also this name.
Last item for the PBX is the individual wrap up time. If you want for an agent individual wrap-up time assign a group named “wrapupxx” to the agent. “xx” are the seconds for wrap-up. For example “wrapup5” means 5 seconds wrap-up. The expression “wrapup” is not case sensitive. Please note that iQM will just read those values form the PBX and there is no real functionality in this “wrapup” group assignment.

The second step is the configuration of the iQM setup.

[[image:IQM019A.png‎]]

Start the setup and enter the ip-address, user and password of the innovaphone PBX, administrator rights are required. Indicate in the SOAP panel the name of your dummy user and the group name assigned to this dummy user.
In the Queue section indicate the long name of the queue and flag if you like sound in case of alarm.
The data logging panel allows defining the character used for divide the fields in the logging files. If nothing is indicated space will be assumed.
In this panel you can also define the directory where logging files should be stored; if nothing is indicated the directory where iQM is running on is used.
The monitor label is just the label on top of the iQM window; this could be usefully if you monitor more WQ’s.

Save the configuration and start the application again.

The following picture shows you at a glance the entire setup, iQM and PBX.

[[image:IQM018.png‎]]

In the example we have a created dummy user “SOAP” in the PBX and assigned an active group “UserInfo”. The WQ has the name “iQM” and is in the active group “MyAgents”.
The sample agent Rossi Valentino is static group member of UserInfo and “dynamic-in” member of MyAgents. On top he has individual wrap-up of 10 seconds.

===Known Problems===
If the PBX is not reachable, for example because you fail the IP-address, it could happen that iQM becomes very slow because continuously trying to connect. If that happened maybe it is simpler delete the configuration file and start again the setup of iQM. The configuration file is a XML file named “iQM_setup.XML” in the directory of iQM.
Please note that if you start iQM for the very first time (or with an empty configuration file) no connection is tried to establish and the configuration window is displayed automatically. Do your setups and start iQM again.



[[Category:Howto|{{PAGENAME}}]]

Howto:Feature List in English

2011-02-28T16:57:58Z

Asa: /* New in V9 */

innovaphone feature list


==Applies to==

This information applies to

− All innovaphone products based on V7, V8 and V9

==Download==

[[Media:innovaphone_V8_Featurelist_en.pdf]]

==More information==

===System Features – IP302 / IP305 / IP800 / IP2000 / IP6000 /IP1060 / IP3010 / IP6010 / IPVA===

Access to exchange via group number

Access to separate exchange via individual number

ACD groups

Active Directory Replication

Administration via uniform interface

Alarm and error events

Alternate route selection

Announcement before pickup (*)

Announcements (*)

Authorisation groups (class of service)

Automatic break through for call protection for preferred numbers

Automatic call distribution (ACD)

Automatic night switching with week clock

Automatic route selection (ARS)

Bootcode with minifirmware (not supported with IP3000)

Branches (virtual central PBX)

Bunched circuit

Call back

Call back also if internal call

Call detail recording (CDR)

Calling line identification restriction (CLIR)

Calling party identification (CLIP)

Calling to E.164

Calling via ENUM (H.323 and SIP)

Call Detail Records (CDR) external and internal

centralized backup /firmware/config upload

Circle call with circle call query (#)

Clock synchronization via IP

Config templates for PBX User

Configurable tones

Configure / change / delete call diversion via web

Conversation return to operator

Cross connection via IP

Cross connection via ISDN

Different call (external, internal)

Direct dial (with and without number reassessment)

Door bell interface with door opener function (#)

DTMF detection disabling

DTMF-post dial/direct dial

Emigration of endpoint

Enhanced error reporting (SIP, QOS parameter, router error reporting)

Enhanced H.323 features according to H.450.x

Extended DTMF Object (feature set via DTMF dial)

External communication

Firmware upload in DRAM (not supported with IP3000)

Floating license model

Flexible dial plan

General night switching

Group call (all, circular)

Hide Objects from LDAP

Home office integration

HTTP/ HTTPS allowed stations

Incoming direct call to subscriber or group

Interactive call acceptance (*)

Interface for external announcement construction (#)

Internal communication

Internal music on hold

Least cost routing (LCR)

Log forwadring

LDAP replication

Message center (H.450.7 or DTMF)

Message Waiting Indication (MWI)

Messaging

Messaging (SIP and H.323)

Mixed dial method (overlap and en-block dialing)

MS-chap V1/V2

Multi conferencing (IP800, IP6000, IP0010, IP1060, IP3010, IP6010)

Multi protocol (H.323, SIP)

Multilevel admin access (detailed multilevel user rights for the PBX configuration)

Multiple system admin (multiple admin and viewer rights possible for the whole system)

Multistage login (multi-user)

Music / announcement in standby from analogue resource (#)

Music / announcement in standby from HTTP resource (*)

Network wide features (Master/slave with virtual PBX)

Only calling to registered subscribers (passive control)

Overflow of subscribers and cross connection

Overlapped sending

PBX directory search (LDAP search via DTMF)

Phonebook either from internal or from external source (LDAP)

QSIG

QSIG inter-working

QSIG trunking (point to point and point to multipoint)

Redundancy of the ISDN-lines

Redundancy of the PBX

Remote monitoring and remote diagnostics

Remote software upgrade

RTP Proxy

SDP Transit (for video and other codecs)

Short dial (individual, group, system wide)

Silent intrusion

SIP Medial Relay (RTP stream routing via gateway)

SIP trunking

SIP via TCP

SIPS (SIP-Secure) – SIP via TCP/TLS (not supported with IP3000)

SNMP Traps (alarm events)

SOAP-API

SRTP (Voice encryption) for H.323 and SIP (not supported with IP3000)

Subscriber authorisation

Standard protocols to the endpoint

Subscriber groups with progressive call (parallel, circular, sequential)

Switch between day/night with code digit from subscribers

System time/date via timeserver (LAN or web)

TAPI / Multi line TAPI (via several PBX’s / locations)

Telephone number assignment

Time based subscriber authorisation

Twin Phones

US standard (T1 and CAS)

VoIP-CAPI

Waiting queue – call busy operators / CFU disable operators

802.1x

==== New in V8 ====

Announcing the queue position in a waiting queue

Callback on busy/free to ISDN

Customized Visual Appearance (individually designable user interface)

Dual Forking (OCS Integration)

Dynamic PBX (more PBXs on one Device ) PBX hosting / PBX virtualization

Kerberos based authentication and Cross Realm authentication

Mobility (GSM integration)
- Call-waiting
- hold
- transfer
- park
- group login/logout
- mobility on/off
- setting presence status

Off load Dialtone (external gateway)

Off load Media Relay (external gateway)

Off load MOH (external gateway)

Presence

Recording at the ISDN and analogue interfaces

Roaming Phone Profiles

RSTP (Rapid Spanning Tree)

Send Message to group

SIP error detection (alarm/event updated)

SIP Federation

SIP video multisite support

====New in V9====

Executive/secretary enhancements

* Secretary can initiate calls with the CLIP from the executive.

* Executive can see if the secretary is joined or unjoined in the primary secretary group.

* Executive sees if a call diversion is set at the secretary.

* Breakthrough disabled call waiting at secretary.

Reporting

* Based on plattform IP1060, IP3010, IP6010, or external Linux platform- innovaphone Application platform.
* Based on PBX CDR´s
* Predefined filter
* Reports (export as PDF, XML) from filter, combined filter, date and time

UC client (myPBX) web-based and Windows launcher

''Languages supported: Danish / English / Estonian / Finnish / French / Italian / Latvian / Dutch/ Norwegian / Polish/ Portuguese / Spanish / Czech – additional languages on demand.''

* CTI (initiate call, accept call, terminate call, hold call, retrieve call, transfer call, park call, 3PTY conference)
* Manage own call diversions
* Call list
* Presence (manage own presence state)
* Buddylist (including partners presence and call status)
* Chat (multiparty chat)
* Audioconference (via innovaphone audio conference Interface)
* Videoconferece (via integration of Webex or Microsoft OLM)
* Application sharing (via integration of Webex or Microsoft OLM)

Emergency calls priority

Import/Export PBX user database (CSV/XML)

Individual MOH (context sensitive based on object, node or PBX)

IP filter for registrations with or without password

IPv6 support (IPv6 routing, 6to4 routing and http access, telnet)

LDAP via TLS

MTLS

NTP redundancy

Partnerkeys via separate Pbx´s

Wideband audio (IP0010, IP1060, IP3010, IP6010)

===Features IP Phones – IP110 / IP200 / IP230 / IP240 / IP240-1000 / IP241 / IP222 / IP232===

Adjustable loudness

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Call diversion to internal phone number

Call hold / retrieve call diversion to external phone number

Call intrusion

Call list (outgoing, incoming, combined, not reached, not answered)

Call park and enquiry from other subscribers

Call prevention

Call transfer / pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Caller identification (name/number)

Changeover of the assigned partners

Conference (3 way)

Configuration of the voice recording via HTTP

Connect to busy and free subscribers without notification

Counter and list of missed calls

Date and time display (automatic summer/winter time adjustment)

Delete call back

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorized phone

Direct dialing (immediate, internal/external)

Display duration of call

Display calling number

Emigration of subscriber/endpoint

Fixed call diversion (unconditional, no answer (time adjustable) on busy)

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset

Individual configuration

Individual phonebook

Intercom with automatic call pick up

Interlinked and limitless multiple conference

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi-protocol and multi-registration (SIP and H.323 concurrent)

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscribers

Project code

Redialing of the last 100 dialed numbers

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free/busy/call)

Subscriber with several lines

Subscriber with several numbers

Transfer with consultation

Variable call diversion

802.1x

==== New in V9 ====

Colour display (IP241 / IP222 / IP232)

Individual background picture (IP241 / IP222 / IP232)

Individual audible signal for announcement calls /multicast announcements and messaging

802.3az (IP222 / IP232)

Wideband audio (IP222 / IP232)

===Features: Analogue phones – IP302 / IP22 / IP24 / IP28, DECT phones – IP52 / IP54 / IP55 / IP65, ISDN phone – IP800===

Call completion on busy

Call completion on free

Call diversion to internal/external number

Call hold/retrieve

Call park and enquiry from other subscribers

Call protection

Call transfer/pickup (selective and from a group)

Call waiting (acoustic and optical signal of the waiting call)

Clip to an analogue phone

Confirmation tone (positive and negative)

Connect to a free and busy subscriber without notification

Delete variable call diversion

Dial with code key from an unauthorized phone

Direct dial immediate (internal, external)

Do not disturb (internal and external calls)

Fixed call diversion; unconditional, no answer (time adjustable), on busy

Lock phone

Message Waiting Indication (MWI) on DECT Phones

Preferred subscriber

Project code

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

Special tone when active feature

SRTP (SIP and H.323)

Transfer with consultation

Variable call diversion

802.1x

===Features innovaphone Voice mail (*)===

''Languages supported: German / English / Italian / French / Dutch / Spanish / Norwegian / Danish / Polish /Swedish / Czech – additional languages on demand.''
''Voicemail runs on Compact Flash (CF slot in IP800, IP305, IP302, IP2000, IP6000, IP1060, IP3010, IP6010) or on external Web Server''

Email notification (with or without attachment)

Listen to/delete /store voice mails by means of DTMF input

MWI (according to H.450.7)

Personal greeting message

Voice recording

==== New in V9 ====

Voicemail support SRTP

===Features Operator (V8) software based===

''Localized versions: German / English / Italian / Dutch – additional languages on demand''

Busylampfield (divided into groups)

Call journal

Call transfer (with/without consultation (blind))

Drag&Drop or with keypad use

Integrated help

Monitor blind transferred calls

Monitor of waiting queue

Name display for incoming calls in LDAP directory

Park/unpark

Send messages to PBX users

Searching within a LDAP directory

Searching for PBX users in all PBX´s

Set/change call forward for all PBX users

Set/change presence status for all PBX users

Show busy state

Show call forward

Show current call

Show presence status

State-of-the-art user interface

Support of Master/Slave scenarios

===Features Operator Phone – IP230 / IP240 / IP240-1000 / IP241 / IP222 / IP232===

''Phone can be used as standalone Operator or in combination with the software based Operator''

Adjustable volume

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Busy indicator lamp

Call back (enquiry)

Call back delete

Call back on busy subscriber

Call back to free/busy subscriber

Call diversion to external phone number

Call diversion to internal phone number

Call hold/retrieve

Call intrusion

Call list (outgoing, incoming, not reached, not answered)

Call parking and enquiry from other subscribers

Call prevention

Call transfer/pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Changeover day/night with status on phone display

Changeover of the assigned partner

Conference (3 way)

Configuration of the Voice recording via HTTP

Connect to busy and free subscribers without notification

Date and time on display (automatic summer/winter time adjustment)

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorised phone

Different ringing tones (internal/external)

Direct dialing; immediate internal/external

Display duration of call

Display calling number

Emigration of the subscriber/endpoint

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset protocol DHSG

Headset and handset parallel and autonomous

Identification of the caller (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call acceptance

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi protocol and multi-registration (SIP and H.323 concurrent)

Multiple conference interlinked and limitless

Multiple operators

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscriber

Project code

Redialing of the last 100 dialed numbers

Rush display (0-4)

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free, busy, call)

Subscriber with several lines

Subscriber with several numbers

Telephone book

Transfer of the subscriber phone number

Transfer with consultation

Variable call diversion

802.1x

===Features Interactive Voice Response (IVR) (*)===

Announcements depending on the caller (e.g. automatic or manual language selection)

Call handling according to lines and/or calling number (CLI)

Listen to the menu also from internal subscribers

Multi level menu

Overflow from the operator to an automatic operator

Voice menu at extension (if no answer, busy, unconditional)

Voice menu with information and automatic dialing

Voice menu with predefined destinations

Voice menu with manual dialing of the destination (DTMF)

==== New in V8====

Announcing the queue position in a waiting queue

Note:

(*) PC with WIN XP (web server) required or via Compact Flash (CF slot in IP800, IP305, IP302, IP2000, IP6000)

(#) innovaphone IP21 required

[[Category:News|{{PAGENAME}}]]

Howto:Feature List in English

2011-02-28T16:54:44Z

Asa: /* System Features – IP302 / IP305 / IP800 / IP2000 / IP6000 /IP1060 / IP3010 / IP6010 / IPVA */

innovaphone feature list


==Applies to==

This information applies to

− All innovaphone products based on V7, V8 and V9

==Download==

[[Media:innovaphone_V8_Featurelist_en.pdf]]

==More information==

===System Features – IP302 / IP305 / IP800 / IP2000 / IP6000 /IP1060 / IP3010 / IP6010 / IPVA===

Access to exchange via group number

Access to separate exchange via individual number

ACD groups

Active Directory Replication

Administration via uniform interface

Alarm and error events

Alternate route selection

Announcement before pickup (*)

Announcements (*)

Authorisation groups (class of service)

Automatic break through for call protection for preferred numbers

Automatic call distribution (ACD)

Automatic night switching with week clock

Automatic route selection (ARS)

Bootcode with minifirmware (not supported with IP3000)

Branches (virtual central PBX)

Bunched circuit

Call back

Call back also if internal call

Call detail recording (CDR)

Calling line identification restriction (CLIR)

Calling party identification (CLIP)

Calling to E.164

Calling via ENUM (H.323 and SIP)

Call Detail Records (CDR) external and internal

centralized backup /firmware/config upload

Circle call with circle call query (#)

Clock synchronization via IP

Config templates for PBX User

Configurable tones

Configure / change / delete call diversion via web

Conversation return to operator

Cross connection via IP

Cross connection via ISDN

Different call (external, internal)

Direct dial (with and without number reassessment)

Door bell interface with door opener function (#)

DTMF detection disabling

DTMF-post dial/direct dial

Emigration of endpoint

Enhanced error reporting (SIP, QOS parameter, router error reporting)

Enhanced H.323 features according to H.450.x

Extended DTMF Object (feature set via DTMF dial)

External communication

Firmware upload in DRAM (not supported with IP3000)

Floating license model

Flexible dial plan

General night switching

Group call (all, circular)

Hide Objects from LDAP

Home office integration

HTTP/ HTTPS allowed stations

Incoming direct call to subscriber or group

Interactive call acceptance (*)

Interface for external announcement construction (#)

Internal communication

Internal music on hold

Least cost routing (LCR)

Log forwadring

LDAP replication

Message center (H.450.7 or DTMF)

Message Waiting Indication (MWI)

Messaging

Messaging (SIP and H.323)

Mixed dial method (overlap and en-block dialing)

MS-chap V1/V2

Multi conferencing (IP800, IP6000, IP0010, IP1060, IP3010, IP6010)

Multi protocol (H.323, SIP)

Multilevel admin access (detailed multilevel user rights for the PBX configuration)

Multiple system admin (multiple admin and viewer rights possible for the whole system)

Multistage login (multi-user)

Music / announcement in standby from analogue resource (#)

Music / announcement in standby from HTTP resource (*)

Network wide features (Master/slave with virtual PBX)

Only calling to registered subscribers (passive control)

Overflow of subscribers and cross connection

Overlapped sending

PBX directory search (LDAP search via DTMF)

Phonebook either from internal or from external source (LDAP)

QSIG

QSIG inter-working

QSIG trunking (point to point and point to multipoint)

Redundancy of the ISDN-lines

Redundancy of the PBX

Remote monitoring and remote diagnostics

Remote software upgrade

RTP Proxy

SDP Transit (for video and other codecs)

Short dial (individual, group, system wide)

Silent intrusion

SIP Medial Relay (RTP stream routing via gateway)

SIP trunking

SIP via TCP

SIPS (SIP-Secure) – SIP via TCP/TLS (not supported with IP3000)

SNMP Traps (alarm events)

SOAP-API

SRTP (Voice encryption) for H.323 and SIP (not supported with IP3000)

Subscriber authorisation

Standard protocols to the endpoint

Subscriber groups with progressive call (parallel, circular, sequential)

Switch between day/night with code digit from subscribers

System time/date via timeserver (LAN or web)

TAPI / Multi line TAPI (via several PBX’s / locations)

Telephone number assignment

Time based subscriber authorisation

Twin Phones

US standard (T1 and CAS)

VoIP-CAPI

Waiting queue – call busy operators / CFU disable operators

802.1x

==== New in V8 ====

Announcing the queue position in a waiting queue

Callback on busy/free to ISDN

Customized Visual Appearance (individually designable user interface)

Dual Forking (OCS Integration)

Dynamic PBX (more PBXs on one Device ) PBX hosting / PBX virtualization

Kerberos based authentication and Cross Realm authentication

Mobility (GSM integration)
- Call-waiting
- hold
- transfer
- park
- group login/logout
- mobility on/off
- setting presence status

Off load Dialtone (external gateway)

Off load Media Relay (external gateway)

Off load MOH (external gateway)

Presence

Recording at the ISDN and analogue interfaces

Roaming Phone Profiles

RSTP (Rapid Spanning Tree)

Send Message to group

SIP error detection (alarm/event updated)

SIP Federation

SIP video multisite support

====New in V9====

UC client (myPBX) web-based and Windows launcher

''Languages supported: Danish / English / Estonian / Finnish / French / Italian / Latvian / Dutch/ Norwegian / Polish/ Portuguese / Spanish / Czech – additional languages on demand.''

* CTI (initiate call, accept call, terminate call, hold call, retrieve call, transfer call, park call, 3PTY conference)
* Manage own call diversions
* Call list
* Presence (manage own presence state)
* Buddylist (including partners presence and call status)
* Chat (multiparty chat)
* Audioconference (via innovaphone audio conference Interface)
* Videoconferece (via integration of Webex or Microsoft OLM)
* Application sharing (via integration of Webex or Microsoft OLM)

Reporting

* Based on plattform IP1060, IP3010, IP6010, or external Linux platform- innovaphone Application platform.
* Based on PBX CDR´s
* Predefined filter
* Reports (export as PDF, XML) from filter, combined filter, date and time

IP filter for registrations with or without password

Individual MOH (context sensitive based on object, node or PBX)

NTP redundancy

Partnerkeys via separate Pbx´s

Import/Export PBX user database (CSV/XML)

Emergency calls priority

MTLS

IPv6 support (IPv6 routing, 6to4 routing and http access, telnet)

LDAP via TLS

Wideband audio (IP0010, IP1060, IP3010, IP6010)

Executive/secretary enhancements

* Secretary can initiate calls with the CLIP from the executive.

* Executive can see if the secretary is joined or unjoined in the primary secretary group.

* Executive sees if a call diversion is set at the secretary.

* Breakthrough disabled call waiting at secretary.

===Features IP Phones – IP110 / IP200 / IP230 / IP240 / IP240-1000 / IP241 / IP222 / IP232===

Adjustable loudness

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Call diversion to internal phone number

Call hold / retrieve call diversion to external phone number

Call intrusion

Call list (outgoing, incoming, combined, not reached, not answered)

Call park and enquiry from other subscribers

Call prevention

Call transfer / pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Caller identification (name/number)

Changeover of the assigned partners

Conference (3 way)

Configuration of the voice recording via HTTP

Connect to busy and free subscribers without notification

Counter and list of missed calls

Date and time display (automatic summer/winter time adjustment)

Delete call back

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorized phone

Direct dialing (immediate, internal/external)

Display duration of call

Display calling number

Emigration of subscriber/endpoint

Fixed call diversion (unconditional, no answer (time adjustable) on busy)

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset

Individual configuration

Individual phonebook

Intercom with automatic call pick up

Interlinked and limitless multiple conference

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi-protocol and multi-registration (SIP and H.323 concurrent)

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscribers

Project code

Redialing of the last 100 dialed numbers

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free/busy/call)

Subscriber with several lines

Subscriber with several numbers

Transfer with consultation

Variable call diversion

802.1x

==== New in V9 ====

Colour display (IP241 / IP222 / IP232)

Individual background picture (IP241 / IP222 / IP232)

Individual audible signal for announcement calls /multicast announcements and messaging

802.3az (IP222 / IP232)

Wideband audio (IP222 / IP232)

===Features: Analogue phones – IP302 / IP22 / IP24 / IP28, DECT phones – IP52 / IP54 / IP55 / IP65, ISDN phone – IP800===

Call completion on busy

Call completion on free

Call diversion to internal/external number

Call hold/retrieve

Call park and enquiry from other subscribers

Call protection

Call transfer/pickup (selective and from a group)

Call waiting (acoustic and optical signal of the waiting call)

Clip to an analogue phone

Confirmation tone (positive and negative)

Connect to a free and busy subscriber without notification

Delete variable call diversion

Dial with code key from an unauthorized phone

Direct dial immediate (internal, external)

Do not disturb (internal and external calls)

Fixed call diversion; unconditional, no answer (time adjustable), on busy

Lock phone

Message Waiting Indication (MWI) on DECT Phones

Preferred subscriber

Project code

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

Special tone when active feature

SRTP (SIP and H.323)

Transfer with consultation

Variable call diversion

802.1x

===Features innovaphone Voice mail (*)===

''Languages supported: German / English / Italian / French / Dutch / Spanish / Norwegian / Danish / Polish /Swedish / Czech – additional languages on demand.''
''Voicemail runs on Compact Flash (CF slot in IP800, IP305, IP302, IP2000, IP6000, IP1060, IP3010, IP6010) or on external Web Server''

Email notification (with or without attachment)

Listen to/delete /store voice mails by means of DTMF input

MWI (according to H.450.7)

Personal greeting message

Voice recording

==== New in V9 ====

Voicemail support SRTP

===Features Operator (V8) software based===

''Localized versions: German / English / Italian / Dutch – additional languages on demand''

Busylampfield (divided into groups)

Call journal

Call transfer (with/without consultation (blind))

Drag&Drop or with keypad use

Integrated help

Monitor blind transferred calls

Monitor of waiting queue

Name display for incoming calls in LDAP directory

Park/unpark

Send messages to PBX users

Searching within a LDAP directory

Searching for PBX users in all PBX´s

Set/change call forward for all PBX users

Set/change presence status for all PBX users

Show busy state

Show call forward

Show current call

Show presence status

State-of-the-art user interface

Support of Master/Slave scenarios

===Features Operator Phone – IP230 / IP240 / IP240-1000 / IP241 / IP222 / IP232===

''Phone can be used as standalone Operator or in combination with the software based Operator''

Adjustable volume

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Busy indicator lamp

Call back (enquiry)

Call back delete

Call back on busy subscriber

Call back to free/busy subscriber

Call diversion to external phone number

Call diversion to internal phone number

Call hold/retrieve

Call intrusion

Call list (outgoing, incoming, not reached, not answered)

Call parking and enquiry from other subscribers

Call prevention

Call transfer/pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Changeover day/night with status on phone display

Changeover of the assigned partner

Conference (3 way)

Configuration of the Voice recording via HTTP

Connect to busy and free subscribers without notification

Date and time on display (automatic summer/winter time adjustment)

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorised phone

Different ringing tones (internal/external)

Direct dialing; immediate internal/external

Display duration of call

Display calling number

Emigration of the subscriber/endpoint

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset protocol DHSG

Headset and handset parallel and autonomous

Identification of the caller (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call acceptance

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi protocol and multi-registration (SIP and H.323 concurrent)

Multiple conference interlinked and limitless

Multiple operators

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscriber

Project code

Redialing of the last 100 dialed numbers

Rush display (0-4)

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free, busy, call)

Subscriber with several lines

Subscriber with several numbers

Telephone book

Transfer of the subscriber phone number

Transfer with consultation

Variable call diversion

802.1x

===Features Interactive Voice Response (IVR) (*)===

Announcements depending on the caller (e.g. automatic or manual language selection)

Call handling according to lines and/or calling number (CLI)

Listen to the menu also from internal subscribers

Multi level menu

Overflow from the operator to an automatic operator

Voice menu at extension (if no answer, busy, unconditional)

Voice menu with information and automatic dialing

Voice menu with predefined destinations

Voice menu with manual dialing of the destination (DTMF)

==== New in V8====

Announcing the queue position in a waiting queue

Note:

(*) PC with WIN XP (web server) required or via Compact Flash (CF slot in IP800, IP305, IP302, IP2000, IP6000)

(#) innovaphone IP21 required

[[Category:News|{{PAGENAME}}]]

Howto:Fit a PC Keyboard Layout to telephony use

2010-03-22T09:27:49Z

Asa: /* Software */

==Applies To==
This information applies to Operator and any other application using a PC keypad for dialing



==More Information==
If a PC Keyboard is used for telephony (typically the operator) the user has a frontend which is different to the telephone one.

Why? Well, look at this: This is the layout of a phone set:

[[Image:TT1.png]]

The numbers go from 1 to 0, so a "123-456-789-0" keyboard layout.

And this is the keyboad of the number-block on a PC:

[[Image:PC1.png]]

The numbers go from 7 to 0, a "789-456-123-0" keyboard layout.

You see “456” is identical, but “123” should be “789”.

So dialing using the keyboard is very different then dialing from a Phone set.

Result: the operator prefer using the phone keyboard than the keyboard of the PC and that means always toggling from one keyboard to the other.

===Problem Details===

So it would be nice to have a Dial-Keyboard which is identical to the one of the Phone set, something like this:

[[Image:TFT1.png]]

To achieve that we have to do a Hard- and Software keyboard manipulation. Here is how:

===Hardware===

The hardware part is very easy: just remove the keycaps and put them on in another way:

[[Image:P02.png]]

Maybe the angle of the cap is not perfect, but that is not a real problem and depends on the keyboard design. USB Keyboard are very common and there are even special Num-Block available.

And here we are, your new and telephony compliant keyboard!
But of course just the labeling has changed. Now, we have to force the PC and convince him that "7" is "1".

===Software===

You have to know that in reality the keyboard sends just a number to the PC, the number of the key. For example a Keyboard communicates hat the key number 91 is pressed (and not the character "7"). In all applications this Key number “91” stands for the character number “7” and is mapped by the PC or better, by the operating system. In Windows the mapping can be manipulated as you like because mapping is defined in the registry!

In start up the operating system reads out the registry and maps the keyboard. The nice thing: the common keyboard layout for the different languages is done on a higher level. Therefore, if we change the layout on the lowest level even a change in the language layout will not change our setup. And the new map is active even if you switch from a German to English keyboard for example.

So the remapping of the keyboard is easy, but you have to manipulate the registry of your PC. We recommend doing that not directly with regedit but using the tool described. Please note that the registry is a sensitive area of your PC, so do not try to edit it manually. The target is to have that kind of registry:

[[Image:Registr.png]]

Probably the registry of you PC is blank if you access to that key.

Changing the registry for our aim can be done in a safe and easy mode using this freeware named KeyTweak!
http://webpages.charter.net/krumsick/

You can download the file also directly form here: [[Media:KeyTweak_install.zip]]

With this utility you can modify the keyboard layout in a simple way.
Just download the software, install it (after the mapping you can de-install it) and run the application:

[[Image:KeyTweak.png]]

Here is how to swap the keys using KeyTweak:
Press “Full Teach Mode” and press first “7” and then “1” and then select “swap”, then do it vice versa and then with 8 and 9.
The results are displayed in the “Pending Changes”. When finished all 6 entries press “Apply”. After rebooting the PC the new Keyboard Layout is active.

If you like to have the the “normal” Keyboard Layout back just use KeyTweak again and select “Restore All Defaults” or clear manually the registry entry (and boot in both cases the PC again).

As explained the new map is done in the basement of the operating system and so the new layout works in each application (just start Word and try it).

Once the registry is modified the PC will permanently have the new layout. Therefore, it is not necessary keeping the utility on the PC; you can delete it after use.



[[Category:Howto|{{PAGENAME}}]]

Howto:Fit a PC Keyboard Layout to telephony use

2010-03-22T09:23:32Z

Asa: /* Software */

==Applies To==
This information applies to Operator and any other application using a PC keypad for dialing



==More Information==
If a PC Keyboard is used for telephony (typically the operator) the user has a frontend which is different to the telephone one.

Why? Well, look at this: This is the layout of a phone set:

[[Image:TT1.png]]

The numbers go from 1 to 0, so a "123-456-789-0" keyboard layout.

And this is the keyboad of the number-block on a PC:

[[Image:PC1.png]]

The numbers go from 7 to 0, a "789-456-123-0" keyboard layout.

You see “456” is identical, but “123” should be “789”.

So dialing using the keyboard is very different then dialing from a Phone set.

Result: the operator prefer using the phone keyboard than the keyboard of the PC and that means always toggling from one keyboard to the other.

===Problem Details===

So it would be nice to have a Dial-Keyboard which is identical to the one of the Phone set, something like this:

[[Image:TFT1.png]]

To achieve that we have to do a Hard- and Software keyboard manipulation. Here is how:

===Hardware===

The hardware part is very easy: just remove the keycaps and put them on in another way:

[[Image:P02.png]]

Maybe the angle of the cap is not perfect, but that is not a real problem and depends on the keyboard design. USB Keyboard are very common and there are even special Num-Block available.

And here we are, your new and telephony compliant keyboard!
But of course just the labeling has changed. Now, we have to force the PC and convince him that "7" is "1".

===Software===

You have to know that in reality the keyboard sends just a number to the PC, the number of the key. For example a Keyboard communicates hat the key number 91 is pressed (and not the character "7"). In all applications this Key number “91” stands for the character number “7” and is mapped by the PC or better, by the operating system. In Windows the mapping can be manipulated as you like because mapping is defined in the registry!

In start up the operating system reads out the registry and maps the keyboard. The nice thing: the common keyboard layout for the different languages is done on a higher level. Therefore, if we change the layout on the lowest level even a change in the language layout will not change our setup. And the new map is active even if you switch from a German to English keyboard for example.

So the remapping of the keyboard is easy, but you have to manipulate the registry of your PC. We recommend doing that not directly with regedit but using the tool described. Please note that the registry is a sensitive area of your PC, so do not try to edit it manually. The target is to have that kind of registry:

[[Image:Registr.png]]

Probably the registry of you PC is blank if you access to that key.

Changing the registry for our aim can be done in a safe and easy mode using this freeware named KeyTweak!
http://webpages.charter.net/krumsick/

You can download the file also directly form here: [[Media:KeyTweak_install.zip]]

With this utility you can modify the keyboard layout in a simple way.
Just download the software, install it (after the mapping you can de-install it) and run the application:

[[Image:KeyTweak.png]]

Here is how to swap the keys using KeyTweak:
Press “Full Teach Mode” and press first “7” and then “1” and then select “swap”, then do it vice versa and then with 8 and 9.
The results are displayed in the “Pending Changes”. When finished all 6 entries press “Apply”. After rebooting the PC the new Keyboard Layout is active.

If you like again the “normal” Keyboard Layout use KeyTweak again and select “Restore All Defaults” or clear manually the registry entry (and boot in both cases the PC again).

As explained the new map is done in the basement of the operating system and so the new layout works in each application (just start Word and try it).

Once modified the registry the PC will have permanently the new layout. Therefore it is not necessary keep the utility on the PC; you can delete it after use.



[[Category:Howto|{{PAGENAME}}]]

Howto:Fit a PC Keyboard Layout to telephony use

2010-03-22T09:13:19Z

Asa: /* Hardware */

==Applies To==
This information applies to Operator and any other application using a PC keypad for dialing



==More Information==
If a PC Keyboard is used for telephony (typically the operator) the user has a frontend which is different to the telephone one.

Why? Well, look at this: This is the layout of a phone set:

[[Image:TT1.png]]

The numbers go from 1 to 0, so a "123-456-789-0" keyboard layout.

And this is the keyboad of the number-block on a PC:

[[Image:PC1.png]]

The numbers go from 7 to 0, a "789-456-123-0" keyboard layout.

You see “456” is identical, but “123” should be “789”.

So dialing using the keyboard is very different then dialing from a Phone set.

Result: the operator prefer using the phone keyboard than the keyboard of the PC and that means always toggling from one keyboard to the other.

===Problem Details===

So it would be nice to have a Dial-Keyboard which is identical to the one of the Phone set, something like this:

[[Image:TFT1.png]]

To achieve that we have to do a Hard- and Software keyboard manipulation. Here is how:

===Hardware===

The hardware part is very easy: just remove the keycaps and put them on in another way:

[[Image:P02.png]]

Maybe the angle of the cap is not perfect, but that is not a real problem and depends on the keyboard design. USB Keyboard are very common and there are even special Num-Block available.

And here we are, your new and telephony compliant keyboard!
But of course just the labeling has changed. Now, we have to force the PC and convince him that "7" is "1".

===Software===

You have to know that the keyboard sends in reality just a number to the PC, the number of the key. For example a Keyboard communicate hat the key number 91 is pressed (and not the character "7" is pressed). So that Key number “91” is then for all applications character number “7” is mapped by the PC or better, by the operating system. And in Windows the mapping can be manipulated as you like because Mapping is defined in the registry!

In start up the operating system reads out the registry and map the keyboard. The nice thing: the common keyboard layout for the different languages is done on a higher level. Therefore if we change the layout on the lowest level even a change in the language layout will not change our setup and the new map is active even if you switch for example from a German to English keyboard.

So the remapping of the keyboard is easy, but you have to manipulate the registry of your PC. We recommend doing that not directly with regedit but using the tool described. Please note that the registry is a sensitive area of your PC, so do not try to edit it manually.
The target is to have that kind of registry:

[[Image:Registr.png]]

Probably the registry of you PC is blank if you access to that key.

Changing the registry for our aim can be done in a safe and easy mode using this freeware named KeyTweak
http://webpages.charter.net/krumsick/

You can download the file also directly form here: [[Media:KeyTweak_install.zip]]

With this utility you can modify in a simple way the keyboard layout.
Just download the software, install it (after the mapping you can de-install it) and run the application:

[[Image:KeyTweak.png]]

Here is how to swap the keys using KeyTweak:
Press “Full Teach Mode” and press first “7” and then “1” and then select “swap”, then do it vice versa and then with 8 and 9.
The results are displayed in the “Pending Changes”. When finished all 6 entries press “Apply”. After rebooting the PC the new Keyboard Layout is active.

If you like again the “normal” Keyboard Layout use KeyTweak again and select “Restore All Defaults” or clear manually the registry entry (and boot in both cases the PC again).

As explained the new map is done in the basement of the operating system and so the new layout works in each application (just start Word and try it).

Once modified the registry the PC will have permanently the new layout. Therefore it is not necessary keep the utility on the PC; you can delete it after use.



[[Category:Howto|{{PAGENAME}}]]

Howto:Fit a PC Keyboard Layout to telephony use

2010-03-22T09:11:20Z

Asa: /* Problem Details */

==Applies To==
This information applies to Operator and any other application using a PC keypad for dialing



==More Information==
If a PC Keyboard is used for telephony (typically the operator) the user has a frontend which is different to the telephone one.

Why? Well, look at this: This is the layout of a phone set:

[[Image:TT1.png]]

The numbers go from 1 to 0, so a "123-456-789-0" keyboard layout.

And this is the keyboad of the number-block on a PC:

[[Image:PC1.png]]

The numbers go from 7 to 0, a "789-456-123-0" keyboard layout.

You see “456” is identical, but “123” should be “789”.

So dialing using the keyboard is very different then dialing from a Phone set.

Result: the operator prefer using the phone keyboard than the keyboard of the PC and that means always toggling from one keyboard to the other.

===Problem Details===

So it would be nice to have a Dial-Keyboard which is identical to the one of the Phone set, something like this:

[[Image:TFT1.png]]

To achieve that we have to do a Hard- and Software keyboard manipulation. Here is how:

===Hardware===

The hardware part is very easy: just remove the keycaps and put them on in another way:

[[Image:P02.png]]

Maybe the angle of the cap is not perfect, but that is not a real problem and depends on the keyboard design. USB Keyboard are very common and there are even special Num-Block available.

And here we are, your new and Telephony compliant keyboard!
But of course just the labeling, we must now force the PC and convince him that "7" is "1".

===Software===

You have to know that the keyboard sends in reality just a number to the PC, the number of the key. For example a Keyboard communicate hat the key number 91 is pressed (and not the character "7" is pressed). So that Key number “91” is then for all applications character number “7” is mapped by the PC or better, by the operating system. And in Windows the mapping can be manipulated as you like because Mapping is defined in the registry!

In start up the operating system reads out the registry and map the keyboard. The nice thing: the common keyboard layout for the different languages is done on a higher level. Therefore if we change the layout on the lowest level even a change in the language layout will not change our setup and the new map is active even if you switch for example from a German to English keyboard.

So the remapping of the keyboard is easy, but you have to manipulate the registry of your PC. We recommend doing that not directly with regedit but using the tool described. Please note that the registry is a sensitive area of your PC, so do not try to edit it manually.
The target is to have that kind of registry:

[[Image:Registr.png]]

Probably the registry of you PC is blank if you access to that key.

Changing the registry for our aim can be done in a safe and easy mode using this freeware named KeyTweak
http://webpages.charter.net/krumsick/

You can download the file also directly form here: [[Media:KeyTweak_install.zip]]

With this utility you can modify in a simple way the keyboard layout.
Just download the software, install it (after the mapping you can de-install it) and run the application:

[[Image:KeyTweak.png]]

Here is how to swap the keys using KeyTweak:
Press “Full Teach Mode” and press first “7” and then “1” and then select “swap”, then do it vice versa and then with 8 and 9.
The results are displayed in the “Pending Changes”. When finished all 6 entries press “Apply”. After rebooting the PC the new Keyboard Layout is active.

If you like again the “normal” Keyboard Layout use KeyTweak again and select “Restore All Defaults” or clear manually the registry entry (and boot in both cases the PC again).

As explained the new map is done in the basement of the operating system and so the new layout works in each application (just start Word and try it).

Once modified the registry the PC will have permanently the new layout. Therefore it is not necessary keep the utility on the PC; you can delete it after use.



[[Category:Howto|{{PAGENAME}}]]

Howto:Fit a PC Keyboard Layout to telephony use

2010-03-22T09:08:54Z

Asa: /* More Information */

==Applies To==
This information applies to Operator and any other application using a PC keypad for dialing



==More Information==
If a PC Keyboard is used for telephony (typically the operator) the user has a frontend which is different to the telephone one.

Why? Well, look at this: This is the layout of a phone set:

[[Image:TT1.png]]

The numbers go from 1 to 0, so a "123-456-789-0" keyboard layout.

And this is the keyboad of the number-block on a PC:

[[Image:PC1.png]]

The numbers go from 7 to 0, a "789-456-123-0" keyboard layout.

You see “456” is identical, but “123” should be “789”.

So dialing using the keyboard is very different then dialing from a Phone set.

Result: the operator prefer using the phone keyboard than the keyboard of the PC and that means always toggling from one keyboard to the other.

===Problem Details===

So it would be nice to have a Dial-Keyboard on the witch is identically then the one on the Phone set, something like this:

[[Image:TFT1.png]]

To have that we must do a Hard- and Software keyboard manipulation, here is how:

===Hardware===

The hardware part is very easy: just remove the keycaps and put them on in another way:

[[Image:P02.png]]

Maybe the angle of the cap is not perfect, but that is not a real problem and depends on the keyboard design. USB Keyboard are very common and there are even special Num-Block available.

And here we are, your new and Telephony compliant keyboard!
But of course just the labeling, we must now force the PC and convince him that "7" is "1".

===Software===

You have to know that the keyboard sends in reality just a number to the PC, the number of the key. For example a Keyboard communicate hat the key number 91 is pressed (and not the character "7" is pressed). So that Key number “91” is then for all applications character number “7” is mapped by the PC or better, by the operating system. And in Windows the mapping can be manipulated as you like because Mapping is defined in the registry!

In start up the operating system reads out the registry and map the keyboard. The nice thing: the common keyboard layout for the different languages is done on a higher level. Therefore if we change the layout on the lowest level even a change in the language layout will not change our setup and the new map is active even if you switch for example from a German to English keyboard.

So the remapping of the keyboard is easy, but you have to manipulate the registry of your PC. We recommend doing that not directly with regedit but using the tool described. Please note that the registry is a sensitive area of your PC, so do not try to edit it manually.
The target is to have that kind of registry:

[[Image:Registr.png]]

Probably the registry of you PC is blank if you access to that key.

Changing the registry for our aim can be done in a safe and easy mode using this freeware named KeyTweak
http://webpages.charter.net/krumsick/

You can download the file also directly form here: [[Media:KeyTweak_install.zip]]

With this utility you can modify in a simple way the keyboard layout.
Just download the software, install it (after the mapping you can de-install it) and run the application:

[[Image:KeyTweak.png]]

Here is how to swap the keys using KeyTweak:
Press “Full Teach Mode” and press first “7” and then “1” and then select “swap”, then do it vice versa and then with 8 and 9.
The results are displayed in the “Pending Changes”. When finished all 6 entries press “Apply”. After rebooting the PC the new Keyboard Layout is active.

If you like again the “normal” Keyboard Layout use KeyTweak again and select “Restore All Defaults” or clear manually the registry entry (and boot in both cases the PC again).

As explained the new map is done in the basement of the operating system and so the new layout works in each application (just start Word and try it).

Once modified the registry the PC will have permanently the new layout. Therefore it is not necessary keep the utility on the PC; you can delete it after use.



[[Category:Howto|{{PAGENAME}}]]

Howto:Feature List in English

2010-02-25T12:41:01Z

Asa: /* More information */

innovaphone feature list


==Applies to==

This information applies to

− All innovaphone products based on V7 and V8

==More information==

===System Features – IP302 / IP305 / IP800 / IP2000 / IP6000===

Access to exchange via group number

Access to separate exchange via individual number

ACD groups

Active Directory Replication

Administration via uniform interface

Alarm and error events

Alternate route selection

Announcement before pickup (*)

Announcements (*)

Authorisation groups (class of service)

Automatic break through for call protection for preferred numbers

Automatic call distribution (ACD)

Automatic night switching with week clock

Automatic route selection (ARS)

Bootcode with minifirmware (not supported with IP3000)

Branches (virtual central PBX)

Bunched circuit

Call back

Call back also if internal call

Call detail recording (CDR)

Calling line identification restriction (CLIR)

Calling party identification (CLIP)

Calling to E.164

Calling via ENUM (H.323 and SIP)

Call Detail Records (CDR) external and internal

Circle call with circle call query (#)

Clock synchronization via IP

Config templates for PBX User

Configurable tones

Configure / change / delete call diversion via web

Conversation return to operator

Cross connection via IP

Cross connection via ISDN

Different call (external, internal)

Direct dial (with and without number reassessment)

Door bell interface with door opener function (#)

DTMF detection disabling

DTMF-post dial/direct dial

Emigration of endpoint

Enhanced error reporting (SIP, QOS parameter, router error reporting)

Enhanced H.323 features according to H.450.x

Extended DTMF Object (feature set via DTMF dial)

External communication

Firmware upload in DRAM (not supported with IP3000)

Floating license model

Flexible dial plan

General night switching

Group call (all, circular)

Hide Objects from LDAP

Home office integration

HTTPS

Incoming direct call to subscriber or group

Interactive call acceptance (*)

Interface for external announcement construction (#)

Internal communication

Internal music on hold

Least cost routing (LCR)

Message center (H.450.7 or DTMF)

Message Waiting Indication (MWI)

Messaging

Messaging (SIP and H.323)

Mixed dial method (overlap and en-block dialing)

MS-chap V1/V2

Multi conferencing (IP6000, IP800)

Multi protocol (H.323, SIP)

Multilevel admin access (detailed multilevel user rights for the PBX configuration)

Multiple system admin (multiple admin and viewer rights possible for the whole system)

Multistage login (multi-user)

Music / announcement in standby from analogue resource (#)

Music / announcement in standby from HTTP resource (*)

Network wide features (Master/slave with virtual PBX)

Only calling to registered subscribers (passive control)

Overflow of subscribers and cross connection

Overlapped sending

PBX directory search (LDAP search via DTMF)

Phonebook either from internal or from external source (LDAP)

QSIG

QSIG inter-working

QSIG trunking (point to point and point to multipoint)

Redundancy of the ISDN-lines

Redundancy of the PBX

Remote monitoring and remote diagnostics

Remote software upgrade

RTP Proxy

SDP Transit (for video and other codecs)

Short dial (individual, group, system wide)

Silent intrusion

SIP Medial Relay (RTP stream routing via gateway)

SIP trunking

SIP via TCP

SIPS (SIP-Secure) – SIP via TCP/TLS (not supported with IP3000)

SNMP Traps (alarm events)

SOAP-API

SRTP (Voice encryption) for H.323 and SIP (not supported with IP3000)

Subscriber authorisation

Standard protocols to the endpoint

Subscriber groups with progressive call (parallel, circular, sequential)

Switch between day/night with code digit from subscribers

System time/date via timeserver (LAN or web)

TAPI / Multi line TAPI (via several PBX’s / locations)

Telephone number assignment

Time based subscriber authorisation

Twin Phones

US standard (T1 and CAS)

VoIP-CAPI

Waiting queue – call busy operators / CFU disable operators

802.1x

===New in V8===

Announcing the queue position in a waiting queue

Callback on busy/free to ISDN

Customized Visual Appearance (individually designable user interface)

Dual Forking (OCS Integration)

Dynamic PBX (more PBXs on one Device ) PBX hosting / PBX virtualization

Kerberos based authentication and Cross Realm authentication

Mobility (GSM integration)
- Call-waiting
- hold
- transfer
- park
- group login/logout
- mobility on/off
- setting presence status

Off load Dialtone (external gateway)

Off load Media Relay (external gateway)

Off load MOH (external gateway)

Presence

Recording at the ISDN and analogue interfaces

Roaming Phone Profiles

RSTP (Rapid Spanning Tree)

Send Message to group

SIP error detection (alarm/event updated)

SIP Federation

SIP video multisite support

===Features IP Phones – IP110 / IP200 / IP230 / IP240 / IP240-1000===

Adjustable loudness

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Call diversion to internal phone number

Call hold / retrieve call diversion to external phone number

Call intrusion

Call list (outgoing, incoming, combined, not reached, not answered)

Call park and enquiry from other subscribers

Call prevention

Call transfer / pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Caller identification (name/number)

Changeover of the assigned partners

Conference (3 way)

Configuration of the voice recording via HTTP

Connect to busy and free subscribers without notification

Counter and list of missed calls

Date and time display (automatic summer/winter time adjustment)

Delete call back

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorized phone

Direct dialing (immediate, internal/external)

Display duration of call

Display calling number

Emigration of subscriber/endpoint

Fixed call diversion (unconditional, no answer (time adjustable) on busy)

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset

Individual configuration

Individual phonebook

Intercom with automatic call pick up

Interlinked and limitless multiple conference

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi-protocol and multi-registration (SIP and H.323 concurrent)

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscribers

Project code

Redialing of the last 100 dialed numbers

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free/busy/call)

Subscriber with several lines

Subscriber with several numbers

Transfer with consultation

Variable call diversion

802.1x

===Features: Analogue phones – IP302 / IP22 / IP24 / IP28, DECT phones – IP52 / IP54 / IP55 / IP65, ISDN phone – IP800===

Call completion on busy

Call completion on free

Call diversion to internal/external number

Call hold/retrieve

Call park and enquiry from other subscribers

Call protection

Call transfer/pickup (selective and from a group)

Call waiting (acoustic and optical signal of the waiting call)

Clip to an analogue phone

Confirmation tone (positive and negative)

Connect to a free and busy subscriber without notification

Delete variable call diversion

Dial with code key from an unauthorized phone

Direct dial immediate (internal, external)

Do not disturb (internal and external calls)

Fixed call diversion; unconditional, no answer (time adjustable), on busy

Lock phone

Message Waiting Indication (MWI) on DECT Phones

Preferred subscriber

Project code

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

Special tone when active feature

SRTP (SIP and H.323)

Transfer with consultation

Variable call diversion

802.1x

===Features innovaphone Voice mail (*)===

''Languages supported: German / English / Italian / French / Dutch / Spanish / Norwegian / Danish / Polish (in preparation) – additional languages on demand''

Email notification (with or without attachment)

Listen to/delete /store voice mails by means of DTMF input

MWI (according to H.450.7)

Personal greeting message

Voice recording

Voicemail runs on Compact Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000) or on external Web Server

===Features Operator (V8) software based===

''Localized versions: German / English / Italian / Dutch – additional languages on demand''

Busylampfield (divided into groups)

Call journal

Call transfer (with/without consultation (blind))

Drag&Drop or with keypad use

Integrated help

Monitor blind transferred calls

Monitor of waiting queue

Name display for incoming calls in LDAP directory

Park/unpark

Send messages to PBX users

Searching within a LDAP directory

Searching for PBX users in all PBX´s

Set/change call forward for all PBX users

Set/change presence status for all PBX users

Show busy state

Show call forward

Show current call

Show presence status

State-of-the-art user interface

Support of Master/Slave scenarios

===Features Operator Phone – IP230 / IP240 / IP240-1000===

''Phone can be used as standalone Operator or in combination with the software based Operator''

Adjustable volume

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Busy indicator lamp

Call back (enquiry)

Call back delete

Call back on busy subscriber

Call back to free/busy subscriber

Call diversion to external phone number

Call diversion to internal phone number

Call hold/retrieve

Call intrusion

Call list (outgoing, incoming, not reached, not answered)

Call parking and enquiry from other subscribers

Call prevention

Call transfer/pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Changeover day/night with status on phone display

Changeover of the assigned partner

Conference (3 way)

Configuration of the Voice recording via HTTP

Connect to busy and free subscribers without notification

Date and time on display (automatic summer/winter time adjustment)

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorised phone

Different ringing tones (internal/external)

Direct dialing; immediate internal/external

Display duration of call

Display calling number

Emigration of the subscriber/endpoint

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset protocol DHSG

Headset and handset parallel and autonomous

Identification of the caller (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call acceptance

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi protocol and multi-registration (SIP and H.323 concurrent)

Multiple conference interlinked and limitless

Multiple operators

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscriber

Project code

Redialing of the last 100 dialed numbers

Rush display (0-4)

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free, busy, call)

Subscriber with several lines

Subscriber with several numbers

Telephone book

Transfer of the subscriber phone number

Transfer with consultation

Variable call diversion

802.1x

===Features Interactive Voice Response (IVR) (*)===

Announcements depending on the caller (e.g. automatic or manual language selection)

Call handling according to lines and/or calling number (CLI)

Listen to the menu also from internal subscribers

Multi level menu

Overflow from the operator to an automatic operator

Voice menu at extension (if no answer, busy, unconditional)

Voice menu with information and automatic dialing

Voice menu with predefined destinations

Voice menu with manual dialing of the destination (DTMF)

===New in V8===

Announcing the queue position in a waiting queue

Note:

(*) PC with WIN XP (web server) required or via Compact Flash (CF slot in IP800, IP305, IP302, IP2000, IP6000)

(#) innovaphone IP21 required

[[Category:News|{{PAGENAME}}]]

Howto:Feature List in English

2010-02-25T12:40:37Z

Asa: /* System Features – IP302 / IP305 / IP800 / IP2000 / IP6000 */

innovaphone feature list


==Applies to==

This information applies to

− All innovaphone products based on V7 and V8

==More information==

\\inno-sifi\dfs\Marketing\Produktinformationen

===System Features – IP302 / IP305 / IP800 / IP2000 / IP6000===

Access to exchange via group number

Access to separate exchange via individual number

ACD groups

Active Directory Replication

Administration via uniform interface

Alarm and error events

Alternate route selection

Announcement before pickup (*)

Announcements (*)

Authorisation groups (class of service)

Automatic break through for call protection for preferred numbers

Automatic call distribution (ACD)

Automatic night switching with week clock

Automatic route selection (ARS)

Bootcode with minifirmware (not supported with IP3000)

Branches (virtual central PBX)

Bunched circuit

Call back

Call back also if internal call

Call detail recording (CDR)

Calling line identification restriction (CLIR)

Calling party identification (CLIP)

Calling to E.164

Calling via ENUM (H.323 and SIP)

Call Detail Records (CDR) external and internal

Circle call with circle call query (#)

Clock synchronization via IP

Config templates for PBX User

Configurable tones

Configure / change / delete call diversion via web

Conversation return to operator

Cross connection via IP

Cross connection via ISDN

Different call (external, internal)

Direct dial (with and without number reassessment)

Door bell interface with door opener function (#)

DTMF detection disabling

DTMF-post dial/direct dial

Emigration of endpoint

Enhanced error reporting (SIP, QOS parameter, router error reporting)

Enhanced H.323 features according to H.450.x

Extended DTMF Object (feature set via DTMF dial)

External communication

Firmware upload in DRAM (not supported with IP3000)

Floating license model

Flexible dial plan

General night switching

Group call (all, circular)

Hide Objects from LDAP

Home office integration

HTTPS

Incoming direct call to subscriber or group

Interactive call acceptance (*)

Interface for external announcement construction (#)

Internal communication

Internal music on hold

Least cost routing (LCR)

Message center (H.450.7 or DTMF)

Message Waiting Indication (MWI)

Messaging

Messaging (SIP and H.323)

Mixed dial method (overlap and en-block dialing)

MS-chap V1/V2

Multi conferencing (IP6000, IP800)

Multi protocol (H.323, SIP)

Multilevel admin access (detailed multilevel user rights for the PBX configuration)

Multiple system admin (multiple admin and viewer rights possible for the whole system)

Multistage login (multi-user)

Music / announcement in standby from analogue resource (#)

Music / announcement in standby from HTTP resource (*)

Network wide features (Master/slave with virtual PBX)

Only calling to registered subscribers (passive control)

Overflow of subscribers and cross connection

Overlapped sending

PBX directory search (LDAP search via DTMF)

Phonebook either from internal or from external source (LDAP)

QSIG

QSIG inter-working

QSIG trunking (point to point and point to multipoint)

Redundancy of the ISDN-lines

Redundancy of the PBX

Remote monitoring and remote diagnostics

Remote software upgrade

RTP Proxy

SDP Transit (for video and other codecs)

Short dial (individual, group, system wide)

Silent intrusion

SIP Medial Relay (RTP stream routing via gateway)

SIP trunking

SIP via TCP

SIPS (SIP-Secure) – SIP via TCP/TLS (not supported with IP3000)

SNMP Traps (alarm events)

SOAP-API

SRTP (Voice encryption) for H.323 and SIP (not supported with IP3000)

Subscriber authorisation

Standard protocols to the endpoint

Subscriber groups with progressive call (parallel, circular, sequential)

Switch between day/night with code digit from subscribers

System time/date via timeserver (LAN or web)

TAPI / Multi line TAPI (via several PBX’s / locations)

Telephone number assignment

Time based subscriber authorisation

Twin Phones

US standard (T1 and CAS)

VoIP-CAPI

Waiting queue – call busy operators / CFU disable operators

802.1x

===New in V8===

Announcing the queue position in a waiting queue

Callback on busy/free to ISDN

Customized Visual Appearance (individually designable user interface)

Dual Forking (OCS Integration)

Dynamic PBX (more PBXs on one Device ) PBX hosting / PBX virtualization

Kerberos based authentication and Cross Realm authentication

Mobility (GSM integration)
- Call-waiting
- hold
- transfer
- park
- group login/logout
- mobility on/off
- setting presence status

Off load Dialtone (external gateway)

Off load Media Relay (external gateway)

Off load MOH (external gateway)

Presence

Recording at the ISDN and analogue interfaces

Roaming Phone Profiles

RSTP (Rapid Spanning Tree)

Send Message to group

SIP error detection (alarm/event updated)

SIP Federation

SIP video multisite support

===Features IP Phones – IP110 / IP200 / IP230 / IP240 / IP240-1000===

Adjustable loudness

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Call diversion to internal phone number

Call hold / retrieve call diversion to external phone number

Call intrusion

Call list (outgoing, incoming, combined, not reached, not answered)

Call park and enquiry from other subscribers

Call prevention

Call transfer / pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Caller identification (name/number)

Changeover of the assigned partners

Conference (3 way)

Configuration of the voice recording via HTTP

Connect to busy and free subscribers without notification

Counter and list of missed calls

Date and time display (automatic summer/winter time adjustment)

Delete call back

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorized phone

Direct dialing (immediate, internal/external)

Display duration of call

Display calling number

Emigration of subscriber/endpoint

Fixed call diversion (unconditional, no answer (time adjustable) on busy)

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset

Individual configuration

Individual phonebook

Intercom with automatic call pick up

Interlinked and limitless multiple conference

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi-protocol and multi-registration (SIP and H.323 concurrent)

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscribers

Project code

Redialing of the last 100 dialed numbers

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free/busy/call)

Subscriber with several lines

Subscriber with several numbers

Transfer with consultation

Variable call diversion

802.1x

===Features: Analogue phones – IP302 / IP22 / IP24 / IP28, DECT phones – IP52 / IP54 / IP55 / IP65, ISDN phone – IP800===

Call completion on busy

Call completion on free

Call diversion to internal/external number

Call hold/retrieve

Call park and enquiry from other subscribers

Call protection

Call transfer/pickup (selective and from a group)

Call waiting (acoustic and optical signal of the waiting call)

Clip to an analogue phone

Confirmation tone (positive and negative)

Connect to a free and busy subscriber without notification

Delete variable call diversion

Dial with code key from an unauthorized phone

Direct dial immediate (internal, external)

Do not disturb (internal and external calls)

Fixed call diversion; unconditional, no answer (time adjustable), on busy

Lock phone

Message Waiting Indication (MWI) on DECT Phones

Preferred subscriber

Project code

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

Special tone when active feature

SRTP (SIP and H.323)

Transfer with consultation

Variable call diversion

802.1x

===Features innovaphone Voice mail (*)===

''Languages supported: German / English / Italian / French / Dutch / Spanish / Norwegian / Danish / Polish (in preparation) – additional languages on demand''

Email notification (with or without attachment)

Listen to/delete /store voice mails by means of DTMF input

MWI (according to H.450.7)

Personal greeting message

Voice recording

Voicemail runs on Compact Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000) or on external Web Server

===Features Operator (V8) software based===

''Localized versions: German / English / Italian / Dutch – additional languages on demand''

Busylampfield (divided into groups)

Call journal

Call transfer (with/without consultation (blind))

Drag&Drop or with keypad use

Integrated help

Monitor blind transferred calls

Monitor of waiting queue

Name display for incoming calls in LDAP directory

Park/unpark

Send messages to PBX users

Searching within a LDAP directory

Searching for PBX users in all PBX´s

Set/change call forward for all PBX users

Set/change presence status for all PBX users

Show busy state

Show call forward

Show current call

Show presence status

State-of-the-art user interface

Support of Master/Slave scenarios

===Features Operator Phone – IP230 / IP240 / IP240-1000===

''Phone can be used as standalone Operator or in combination with the software based Operator''

Adjustable volume

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Busy indicator lamp

Call back (enquiry)

Call back delete

Call back on busy subscriber

Call back to free/busy subscriber

Call diversion to external phone number

Call diversion to internal phone number

Call hold/retrieve

Call intrusion

Call list (outgoing, incoming, not reached, not answered)

Call parking and enquiry from other subscribers

Call prevention

Call transfer/pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Changeover day/night with status on phone display

Changeover of the assigned partner

Conference (3 way)

Configuration of the Voice recording via HTTP

Connect to busy and free subscribers without notification

Date and time on display (automatic summer/winter time adjustment)

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorised phone

Different ringing tones (internal/external)

Direct dialing; immediate internal/external

Display duration of call

Display calling number

Emigration of the subscriber/endpoint

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset protocol DHSG

Headset and handset parallel and autonomous

Identification of the caller (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call acceptance

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi protocol and multi-registration (SIP and H.323 concurrent)

Multiple conference interlinked and limitless

Multiple operators

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscriber

Project code

Redialing of the last 100 dialed numbers

Rush display (0-4)

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free, busy, call)

Subscriber with several lines

Subscriber with several numbers

Telephone book

Transfer of the subscriber phone number

Transfer with consultation

Variable call diversion

802.1x

===Features Interactive Voice Response (IVR) (*)===

Announcements depending on the caller (e.g. automatic or manual language selection)

Call handling according to lines and/or calling number (CLI)

Listen to the menu also from internal subscribers

Multi level menu

Overflow from the operator to an automatic operator

Voice menu at extension (if no answer, busy, unconditional)

Voice menu with information and automatic dialing

Voice menu with predefined destinations

Voice menu with manual dialing of the destination (DTMF)

===New in V8===

Announcing the queue position in a waiting queue

Note:

(*) PC with WIN XP (web server) required or via Compact Flash (CF slot in IP800, IP305, IP302, IP2000, IP6000)

(#) innovaphone IP21 required

[[Category:News|{{PAGENAME}}]]

Howto:Feature List in English

2010-02-25T12:34:55Z

Asa: /* Features Interactive Voice Response (IVR) (*) */

Howto:Feature List in English

2010-02-25T12:29:10Z

Asa: /* Features Operator (V8) software based */

innovaphone feature list


==Applies to==

This information applies to

− All innovaphone products based on V7 and V8

==More information==

===System Features – IP302 / IP305 / IP800 / IP2000 / IP6000===

Access to exchange via group number

Access to separate exchange via individual number

ACD groups

Active Directory Replication

Administration via uniform interface

Alarm and error events

Alternate route selection

Announcement before pickup (*)

Announcements (*)

Authorisation groups (class of service)

Automatic break through for call protection for preferred numbers

Automatic call distribution (ACD)

Automatic night switching with week clock

Automatic route selection (ARS)

Bootcode with minifirmware (not supported with IP3000)

Branches (virtual central PBX)

Bunched circuit

Call back

Call back also if internal call

Call detail recording (CDR)

Calling line identification restriction (CLIR)

Calling party identification (CLIP)

Calling to E.164

Calling via ENUM (H.323 and SIP)

Call Detail Records (CDR) external and internal

Circle call with circle call query (#)

Clock synchronization via IP

Config templates for PBX User

Configurable tones

Configure / change / delete call diversion via web

Conversation return to operator

Cross connection via IP

Cross connection via ISDN

Different call (external, internal)

Direct dial (with and without number reassessment)

Door bell interface with door opener function (#)

DTMF detection disabling

DTMF-post dial/direct dial

Emigration of endpoint

Enhanced error reporting (SIP, QOS parameter, router error reporting)

Enhanced H.323 features according to H.450.x

Extended DTMF Object (feature set via DTMF dial)

External communication

Firmware upload in DRAM (not supported with IP3000)

Floating license model

Flexible dial plan

General night switching

Group call (all, circular)

Hide Objects from LDAP

Home office integration

HTTPS

Incoming direct call to subscriber or group

Interactive call acceptance (*)

Interface for external announcement construction (#)

Internal communication

Internal music on hold

Least cost routing (LCR)

Message center (H.450.7 or DTMF)

Message Waiting Indication (MWI)

Messaging

Messaging (SIP and H.323)

Mixed dial method (overlap and en-block dialing)

MS-chap V1/V2

Multi conferencing (IP6000, IP800)

Multi protocol (H.323, SIP)

Multilevel admin access (detailed multilevel user rights for the PBX configuration)

Multiple system admin (multiple admin and viewer rights possible for the whole system)

Multistage login (multi-user)

Music / announcement in standby from analogue resource (#)

Music / announcement in standby from HTTP resource (*)

Network wide features (Master/slave with virtual PBX)

Only calling to registered subscribers (passive control)

Overflow of subscribers and cross connection

Overlapped sending

PBX directory search (LDAP search via DTMF)

Phonebook either from internal or from external source (LDAP)

QSIG

QSIG inter-working

QSIG trunking (point to point and point to multipoint)

Redundancy of the ISDN-lines

Redundancy of the PBX

Remote monitoring and remote diagnostics

Remote software upgrade

RTP Proxy

SDP Transit (for video and other codecs)

Short dial (individual, group, system wide)

Silent intrusion

SIP Medial Relay (RTP stream routing via gateway)

SIP trunking

SIP via TCP

SIPS (SIP-Secure) – SIP via TCP/TLS (not supported with IP3000)

SNMP Traps (alarm events)

SOAP-API

SRTP (Voice encryption) for H.323 and SIP (not supported with IP3000)

Subscriber authorisation

Standard protocols to the endpoint

Subscriber groups with progressive call (parallel, circular, sequential)

Switch between day/night with code digit from subscribers

System time/date via timeserver (LAN or web)

TAPI / Multi line TAPI (via several PBX’s / locations)

Telephone number assignment

Time based subscriber authorisation

Twin Phones

US standard (T1 and CAS)

VoIP-CAPI

Waiting queue – call busy operators / CFU disable operators

802.1x

===New in V8===

Announcing the queue position in a waiting queue

Callback on busy/free to ISDN

Customized Visual Appearance (individually designable user interface)

Dual Forking (OCS Integration)

Dynamic PBX (more PBXs on one Device ) PBX hosting / PBX virtualization

Kerberos based authentication and Cross Realm authentication

Mobility (GSM integration)
- Call-waiting
- hold
- transfer
- park
- group login/logout
- mobility on/off
- setting presence status

Off load Dialtone (external gateway)

Off load Media Relay (external gateway)

Off load MOH (external gateway)

Presence

Recording at the ISDN and analogue interfaces

Roaming Phone Profiles

RSTP (Rapid Spanning Tree)

Send Message to group

SIP error detection (alarm/event updated)

SIP Federation

SIP video multisite support

===Features IP Phones – IP110 / IP200 / IP230 / IP240 / IP240-1000===

Adjustable loudness

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Call diversion to internal phone number

Call hold / retrieve call diversion to external phone number

Call intrusion

Call list (outgoing, incoming, combined, not reached, not answered)

Call park and enquiry from other subscribers

Call prevention

Call transfer / pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Caller identification (name/number)

Changeover of the assigned partners

Conference (3 way)

Configuration of the voice recording via HTTP

Connect to busy and free subscribers without notification

Counter and list of missed calls

Date and time display (automatic summer/winter time adjustment)

Delete call back

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorized phone

Direct dialing (immediate, internal/external)

Display duration of call

Display calling number

Emigration of subscriber/endpoint

Fixed call diversion (unconditional, no answer (time adjustable) on busy)

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset

Individual configuration

Individual phonebook

Intercom with automatic call pick up

Interlinked and limitless multiple conference

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi-protocol and multi-registration (SIP and H.323 concurrent)

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscribers

Project code

Redialing of the last 100 dialed numbers

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free/busy/call)

Subscriber with several lines

Subscriber with several numbers

Transfer with consultation

Variable call diversion

802.1x

===Features: Analogue phones – IP302 / IP22 / IP24 / IP28, DECT phones – IP52 / IP54 / IP55 / IP65, ISDN phone – IP800===

Call completion on busy

Call completion on free

Call diversion to internal/external number

Call hold/retrieve

Call park and enquiry from other subscribers

Call protection

Call transfer/pickup (selective and from a group)

Call waiting (acoustic and optical signal of the waiting call)

Clip to an analogue phone

Confirmation tone (positive and negative)

Connect to a free and busy subscriber without notification

Delete variable call diversion

Dial with code key from an unauthorized phone

Direct dial immediate (internal, external)

Do not disturb (internal and external calls)

Fixed call diversion; unconditional, no answer (time adjustable), on busy

Lock phone

Message Waiting Indication (MWI) on DECT Phones

Preferred subscriber

Project code

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

Special tone when active feature

SRTP (SIP and H.323)

Transfer with consultation

Variable call diversion

802.1x

===Features innovaphone Voice mail (*)===

''Languages supported: German / English / Italian / French / Dutch / Spanish / Norwegian / Danish / Polish (in preparation) – additional languages on demand''

Email notification (with or without attachment)

Listen to/delete /store voice mails by means of DTMF input

MWI (according to H.450.7)

Personal greeting message

Voice recording

Voicemail runs on Compact Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000) or on external Web Server

===Features Operator (V8) software based===

''Localized versions: German / English / Italian / Dutch – additional languages on demand''

Busylampfield (divided into groups)

Call journal

Call transfer (with/without consultation (blind))

Drag&Drop or with keypad use

Integrated help

Monitor blind transferred calls

Monitor of waiting queue

Name display for incoming calls in LDAP directory

Park/unpark

Send messages to PBX users

Searching within a LDAP directory

Searching for PBX users in all PBX´s

Set/change call forward for all PBX users

Set/change presence status for all PBX users

Show busy state

Show call forward

Show current call

Show presence status

State-of-the-art user interface

Support of Master/Slave scenarios

===Features Interactive Voice Response (IVR) (*)===

Listen to the menu from internal subscribers

Announcement independent of the caller

Multi level menu

Call handling according to lines and/or CLI

Voice menu at extension (if no answer, busy, unconditional)

Voice menu with predefined destinations

Voice menu with information and automatic dialing

Vice menu with manual dialing of the destination (DTMF)

Overflow from the operator to an automatic operator

====V8====
Announcing the Queue position at a Waiting Queue

Note:

(*) PC with win XP (web server) required or via Compat Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000)

(#) innovaphone IP21 required

[[Category:News|{{PAGENAME}}]]

Howto:Feature List in English

2010-02-25T12:27:40Z

Asa: /* Features innovaphone Voice mail (*) */

innovaphone feature list


==Applies to==

This information applies to

− All innovaphone products based on V7 and V8

==More information==

===System Features – IP302 / IP305 / IP800 / IP2000 / IP6000===

Access to exchange via group number

Access to separate exchange via individual number

ACD groups

Active Directory Replication

Administration via uniform interface

Alarm and error events

Alternate route selection

Announcement before pickup (*)

Announcements (*)

Authorisation groups (class of service)

Automatic break through for call protection for preferred numbers

Automatic call distribution (ACD)

Automatic night switching with week clock

Automatic route selection (ARS)

Bootcode with minifirmware (not supported with IP3000)

Branches (virtual central PBX)

Bunched circuit

Call back

Call back also if internal call

Call detail recording (CDR)

Calling line identification restriction (CLIR)

Calling party identification (CLIP)

Calling to E.164

Calling via ENUM (H.323 and SIP)

Call Detail Records (CDR) external and internal

Circle call with circle call query (#)

Clock synchronization via IP

Config templates for PBX User

Configurable tones

Configure / change / delete call diversion via web

Conversation return to operator

Cross connection via IP

Cross connection via ISDN

Different call (external, internal)

Direct dial (with and without number reassessment)

Door bell interface with door opener function (#)

DTMF detection disabling

DTMF-post dial/direct dial

Emigration of endpoint

Enhanced error reporting (SIP, QOS parameter, router error reporting)

Enhanced H.323 features according to H.450.x

Extended DTMF Object (feature set via DTMF dial)

External communication

Firmware upload in DRAM (not supported with IP3000)

Floating license model

Flexible dial plan

General night switching

Group call (all, circular)

Hide Objects from LDAP

Home office integration

HTTPS

Incoming direct call to subscriber or group

Interactive call acceptance (*)

Interface for external announcement construction (#)

Internal communication

Internal music on hold

Least cost routing (LCR)

Message center (H.450.7 or DTMF)

Message Waiting Indication (MWI)

Messaging

Messaging (SIP and H.323)

Mixed dial method (overlap and en-block dialing)

MS-chap V1/V2

Multi conferencing (IP6000, IP800)

Multi protocol (H.323, SIP)

Multilevel admin access (detailed multilevel user rights for the PBX configuration)

Multiple system admin (multiple admin and viewer rights possible for the whole system)

Multistage login (multi-user)

Music / announcement in standby from analogue resource (#)

Music / announcement in standby from HTTP resource (*)

Network wide features (Master/slave with virtual PBX)

Only calling to registered subscribers (passive control)

Overflow of subscribers and cross connection

Overlapped sending

PBX directory search (LDAP search via DTMF)

Phonebook either from internal or from external source (LDAP)

QSIG

QSIG inter-working

QSIG trunking (point to point and point to multipoint)

Redundancy of the ISDN-lines

Redundancy of the PBX

Remote monitoring and remote diagnostics

Remote software upgrade

RTP Proxy

SDP Transit (for video and other codecs)

Short dial (individual, group, system wide)

Silent intrusion

SIP Medial Relay (RTP stream routing via gateway)

SIP trunking

SIP via TCP

SIPS (SIP-Secure) – SIP via TCP/TLS (not supported with IP3000)

SNMP Traps (alarm events)

SOAP-API

SRTP (Voice encryption) for H.323 and SIP (not supported with IP3000)

Subscriber authorisation

Standard protocols to the endpoint

Subscriber groups with progressive call (parallel, circular, sequential)

Switch between day/night with code digit from subscribers

System time/date via timeserver (LAN or web)

TAPI / Multi line TAPI (via several PBX’s / locations)

Telephone number assignment

Time based subscriber authorisation

Twin Phones

US standard (T1 and CAS)

VoIP-CAPI

Waiting queue – call busy operators / CFU disable operators

802.1x

===New in V8===

Announcing the queue position in a waiting queue

Callback on busy/free to ISDN

Customized Visual Appearance (individually designable user interface)

Dual Forking (OCS Integration)

Dynamic PBX (more PBXs on one Device ) PBX hosting / PBX virtualization

Kerberos based authentication and Cross Realm authentication

Mobility (GSM integration)
- Call-waiting
- hold
- transfer
- park
- group login/logout
- mobility on/off
- setting presence status

Off load Dialtone (external gateway)

Off load Media Relay (external gateway)

Off load MOH (external gateway)

Presence

Recording at the ISDN and analogue interfaces

Roaming Phone Profiles

RSTP (Rapid Spanning Tree)

Send Message to group

SIP error detection (alarm/event updated)

SIP Federation

SIP video multisite support

===Features IP Phones – IP110 / IP200 / IP230 / IP240 / IP240-1000===

Adjustable loudness

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Call diversion to internal phone number

Call hold / retrieve call diversion to external phone number

Call intrusion

Call list (outgoing, incoming, combined, not reached, not answered)

Call park and enquiry from other subscribers

Call prevention

Call transfer / pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Caller identification (name/number)

Changeover of the assigned partners

Conference (3 way)

Configuration of the voice recording via HTTP

Connect to busy and free subscribers without notification

Counter and list of missed calls

Date and time display (automatic summer/winter time adjustment)

Delete call back

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorized phone

Direct dialing (immediate, internal/external)

Display duration of call

Display calling number

Emigration of subscriber/endpoint

Fixed call diversion (unconditional, no answer (time adjustable) on busy)

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset

Individual configuration

Individual phonebook

Intercom with automatic call pick up

Interlinked and limitless multiple conference

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi-protocol and multi-registration (SIP and H.323 concurrent)

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscribers

Project code

Redialing of the last 100 dialed numbers

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free/busy/call)

Subscriber with several lines

Subscriber with several numbers

Transfer with consultation

Variable call diversion

802.1x

===Features: Analogue phones – IP302 / IP22 / IP24 / IP28, DECT phones – IP52 / IP54 / IP55 / IP65, ISDN phone – IP800===

Call completion on busy

Call completion on free

Call diversion to internal/external number

Call hold/retrieve

Call park and enquiry from other subscribers

Call protection

Call transfer/pickup (selective and from a group)

Call waiting (acoustic and optical signal of the waiting call)

Clip to an analogue phone

Confirmation tone (positive and negative)

Connect to a free and busy subscriber without notification

Delete variable call diversion

Dial with code key from an unauthorized phone

Direct dial immediate (internal, external)

Do not disturb (internal and external calls)

Fixed call diversion; unconditional, no answer (time adjustable), on busy

Lock phone

Message Waiting Indication (MWI) on DECT Phones

Preferred subscriber

Project code

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

Special tone when active feature

SRTP (SIP and H.323)

Transfer with consultation

Variable call diversion

802.1x

===Features innovaphone Voice mail (*)===

''Languages supported: German / English / Italian / French / Dutch / Spanish / Norwegian / Danish / Polish (in preparation) – additional languages on demand''

Email notification (with or without attachment)

Listen to/delete /store voice mails by means of DTMF input

MWI (according to H.450.7)

Personal greeting message

Voice recording

Voicemail runs on Compact Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000) or on external Web Server

===Features Operator (V8) software based===

Busylamfiled (divided into groups)

State of the Art user Interface

Drag&Drop or with keypad use

Support of Master/Slave scenarios

Call Transfer (with/without consultation (blind))

Monitor blind transferred calls

Park/unpark

Monitor of Waiting queue

Send messages to PBX users

Show presence status

Call-journal

Searching for PBX useres in all PBX´s

Show current call

Show presence

Show call forward

Show busy state

set/change call forward for all PBX users

set/cahnge presence status for all PBX users

Searching within a LDAP directory

Name display for incoming calls in LDAP directory

Integrated Help

Localized versions en, de, it, nl

====Features Operator Phone (IP230/IP240/IP240-1000/IP230X/IP240X)====
phone can be used as standalone Operator or in conbination with the software based Operator

Alphanumeric phonebook

Call waiting , acoustical and optical signaling of waiting calls

Call prevention

Call transfer/ pickup ; selective and from a group

Call diversion to external phone number

Call diversion to internal phone number

Display duration of call

Message waiting indication (MWI)

Display of calling number

Rush display (0-4)

Over plugging (connect call to a busy subscriber)

Automatic redialing

Automatic redialing to busy bunched circuit

Automatic callback on busy and free

Preferred subscriber

Busy indicator lamp

Manager/assistant feature

Date and time on display (automatic summer/winter time adjustment)

Direct dialing; immediate internal/external

Announcement via loudspeaker

Adjustable ringing tones also possible, import RTTTL and midi ringing tones

Forced announcement (priority call)

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Hands free

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Identification of the caller (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call acceptance

Conference (3 way)

Headset protocol DHSG

Headset and handset parallel and autonomous

open listening

Call hold/retrieve

Multiple operators

Multiple conference interlinked and limitless

Multiple registrations with selective de-registration

Multi language

Name dialing

Adjustable loudness

Call parking and enquiry from other subscribers

Project code

Intrusion call

Call back (enquiry)

Call back on busy subscriber

Call back to free/busy subscriber

Call back delete

Call list ; outgoing, incoming, not reached, not answered

Status indication of the subscriber (free/busy/call)

Mute (switch off the microphone)

Subscriber with several lines

Subscriber with several numbers

Phone lock

Telephone book

Emigration of the subscriber/endpoint

Variable call diversion

Delete variable call diversion

Connect to busy and free subscribers without notification

Blind transfer

Transfer with consultation

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorised phone

Redialing of the last 100 dialed numbers

Changeover of the assigned partner

Transfer of the subscriber phone number

Changeover day/night with status on phone display

Different ring tones internal/external

Multi-protocol (SIP and H.323 concurrent) , Multi-registration

Configuration of the Voice recording via Http

Silent Intrusion

Messaging

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features Interactive Voice Response (IVR) (*)===

Listen to the menu from internal subscribers

Announcement independent of the caller

Multi level menu

Call handling according to lines and/or CLI

Voice menu at extension (if no answer, busy, unconditional)

Voice menu with predefined destinations

Voice menu with information and automatic dialing

Vice menu with manual dialing of the destination (DTMF)

Overflow from the operator to an automatic operator

====V8====
Announcing the Queue position at a Waiting Queue

Note:

(*) PC with win XP (web server) required or via Compat Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000)

(#) innovaphone IP21 required

[[Category:News|{{PAGENAME}}]]

Howto:Feature List in English

2010-02-25T12:26:30Z

Asa: /* Features of analogue phones (IP302/IP22/IP24)DECT phones (IP50/IP52/IP54/IP55/IP65)ISDN phones (IP800) */

innovaphone feature list


==Applies to==

This information applies to

− All innovaphone products based on V7 and V8

==More information==

===System Features – IP302 / IP305 / IP800 / IP2000 / IP6000===

Access to exchange via group number

Access to separate exchange via individual number

ACD groups

Active Directory Replication

Administration via uniform interface

Alarm and error events

Alternate route selection

Announcement before pickup (*)

Announcements (*)

Authorisation groups (class of service)

Automatic break through for call protection for preferred numbers

Automatic call distribution (ACD)

Automatic night switching with week clock

Automatic route selection (ARS)

Bootcode with minifirmware (not supported with IP3000)

Branches (virtual central PBX)

Bunched circuit

Call back

Call back also if internal call

Call detail recording (CDR)

Calling line identification restriction (CLIR)

Calling party identification (CLIP)

Calling to E.164

Calling via ENUM (H.323 and SIP)

Call Detail Records (CDR) external and internal

Circle call with circle call query (#)

Clock synchronization via IP

Config templates for PBX User

Configurable tones

Configure / change / delete call diversion via web

Conversation return to operator

Cross connection via IP

Cross connection via ISDN

Different call (external, internal)

Direct dial (with and without number reassessment)

Door bell interface with door opener function (#)

DTMF detection disabling

DTMF-post dial/direct dial

Emigration of endpoint

Enhanced error reporting (SIP, QOS parameter, router error reporting)

Enhanced H.323 features according to H.450.x

Extended DTMF Object (feature set via DTMF dial)

External communication

Firmware upload in DRAM (not supported with IP3000)

Floating license model

Flexible dial plan

General night switching

Group call (all, circular)

Hide Objects from LDAP

Home office integration

HTTPS

Incoming direct call to subscriber or group

Interactive call acceptance (*)

Interface for external announcement construction (#)

Internal communication

Internal music on hold

Least cost routing (LCR)

Message center (H.450.7 or DTMF)

Message Waiting Indication (MWI)

Messaging

Messaging (SIP and H.323)

Mixed dial method (overlap and en-block dialing)

MS-chap V1/V2

Multi conferencing (IP6000, IP800)

Multi protocol (H.323, SIP)

Multilevel admin access (detailed multilevel user rights for the PBX configuration)

Multiple system admin (multiple admin and viewer rights possible for the whole system)

Multistage login (multi-user)

Music / announcement in standby from analogue resource (#)

Music / announcement in standby from HTTP resource (*)

Network wide features (Master/slave with virtual PBX)

Only calling to registered subscribers (passive control)

Overflow of subscribers and cross connection

Overlapped sending

PBX directory search (LDAP search via DTMF)

Phonebook either from internal or from external source (LDAP)

QSIG

QSIG inter-working

QSIG trunking (point to point and point to multipoint)

Redundancy of the ISDN-lines

Redundancy of the PBX

Remote monitoring and remote diagnostics

Remote software upgrade

RTP Proxy

SDP Transit (for video and other codecs)

Short dial (individual, group, system wide)

Silent intrusion

SIP Medial Relay (RTP stream routing via gateway)

SIP trunking

SIP via TCP

SIPS (SIP-Secure) – SIP via TCP/TLS (not supported with IP3000)

SNMP Traps (alarm events)

SOAP-API

SRTP (Voice encryption) for H.323 and SIP (not supported with IP3000)

Subscriber authorisation

Standard protocols to the endpoint

Subscriber groups with progressive call (parallel, circular, sequential)

Switch between day/night with code digit from subscribers

System time/date via timeserver (LAN or web)

TAPI / Multi line TAPI (via several PBX’s / locations)

Telephone number assignment

Time based subscriber authorisation

Twin Phones

US standard (T1 and CAS)

VoIP-CAPI

Waiting queue – call busy operators / CFU disable operators

802.1x

===New in V8===

Announcing the queue position in a waiting queue

Callback on busy/free to ISDN

Customized Visual Appearance (individually designable user interface)

Dual Forking (OCS Integration)

Dynamic PBX (more PBXs on one Device ) PBX hosting / PBX virtualization

Kerberos based authentication and Cross Realm authentication

Mobility (GSM integration)
- Call-waiting
- hold
- transfer
- park
- group login/logout
- mobility on/off
- setting presence status

Off load Dialtone (external gateway)

Off load Media Relay (external gateway)

Off load MOH (external gateway)

Presence

Recording at the ISDN and analogue interfaces

Roaming Phone Profiles

RSTP (Rapid Spanning Tree)

Send Message to group

SIP error detection (alarm/event updated)

SIP Federation

SIP video multisite support

===Features IP Phones – IP110 / IP200 / IP230 / IP240 / IP240-1000===

Adjustable loudness

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Call diversion to internal phone number

Call hold / retrieve call diversion to external phone number

Call intrusion

Call list (outgoing, incoming, combined, not reached, not answered)

Call park and enquiry from other subscribers

Call prevention

Call transfer / pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Caller identification (name/number)

Changeover of the assigned partners

Conference (3 way)

Configuration of the voice recording via HTTP

Connect to busy and free subscribers without notification

Counter and list of missed calls

Date and time display (automatic summer/winter time adjustment)

Delete call back

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorized phone

Direct dialing (immediate, internal/external)

Display duration of call

Display calling number

Emigration of subscriber/endpoint

Fixed call diversion (unconditional, no answer (time adjustable) on busy)

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset

Individual configuration

Individual phonebook

Intercom with automatic call pick up

Interlinked and limitless multiple conference

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi-protocol and multi-registration (SIP and H.323 concurrent)

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscribers

Project code

Redialing of the last 100 dialed numbers

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free/busy/call)

Subscriber with several lines

Subscriber with several numbers

Transfer with consultation

Variable call diversion

802.1x

===Features: Analogue phones – IP302 / IP22 / IP24 / IP28, DECT phones – IP52 / IP54 / IP55 / IP65, ISDN phone – IP800===

Call completion on busy

Call completion on free

Call diversion to internal/external number

Call hold/retrieve

Call park and enquiry from other subscribers

Call protection

Call transfer/pickup (selective and from a group)

Call waiting (acoustic and optical signal of the waiting call)

Clip to an analogue phone

Confirmation tone (positive and negative)

Connect to a free and busy subscriber without notification

Delete variable call diversion

Dial with code key from an unauthorized phone

Direct dial immediate (internal, external)

Do not disturb (internal and external calls)

Fixed call diversion; unconditional, no answer (time adjustable), on busy

Lock phone

Message Waiting Indication (MWI) on DECT Phones

Preferred subscriber

Project code

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

Special tone when active feature

SRTP (SIP and H.323)

Transfer with consultation

Variable call diversion

802.1x

===Features innovaphone Voice mail (*)===

Languages supported: German(DE) / English(EN) /Italian(IT)/ French(FR)/ Dutch(NL) /Spanish (SP)/Norsk /Dansk

MWI (according to h.450.7)

Listen to/delete /store voice mails by means of DTMF input

Personal greeting message

Voice recording

Email notification (with or without attachment)

Voicemail runs on Compat Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000) or on external Web Server

===Features Operator (V8) software based===

Busylamfiled (divided into groups)

State of the Art user Interface

Drag&Drop or with keypad use

Support of Master/Slave scenarios

Call Transfer (with/without consultation (blind))

Monitor blind transferred calls

Park/unpark

Monitor of Waiting queue

Send messages to PBX users

Show presence status

Call-journal

Searching for PBX useres in all PBX´s

Show current call

Show presence

Show call forward

Show busy state

set/change call forward for all PBX users

set/cahnge presence status for all PBX users

Searching within a LDAP directory

Name display for incoming calls in LDAP directory

Integrated Help

Localized versions en, de, it, nl

====Features Operator Phone (IP230/IP240/IP240-1000/IP230X/IP240X)====
phone can be used as standalone Operator or in conbination with the software based Operator

Alphanumeric phonebook

Call waiting , acoustical and optical signaling of waiting calls

Call prevention

Call transfer/ pickup ; selective and from a group

Call diversion to external phone number

Call diversion to internal phone number

Display duration of call

Message waiting indication (MWI)

Display of calling number

Rush display (0-4)

Over plugging (connect call to a busy subscriber)

Automatic redialing

Automatic redialing to busy bunched circuit

Automatic callback on busy and free

Preferred subscriber

Busy indicator lamp

Manager/assistant feature

Date and time on display (automatic summer/winter time adjustment)

Direct dialing; immediate internal/external

Announcement via loudspeaker

Adjustable ringing tones also possible, import RTTTL and midi ringing tones

Forced announcement (priority call)

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Hands free

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Identification of the caller (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call acceptance

Conference (3 way)

Headset protocol DHSG

Headset and handset parallel and autonomous

open listening

Call hold/retrieve

Multiple operators

Multiple conference interlinked and limitless

Multiple registrations with selective de-registration

Multi language

Name dialing

Adjustable loudness

Call parking and enquiry from other subscribers

Project code

Intrusion call

Call back (enquiry)

Call back on busy subscriber

Call back to free/busy subscriber

Call back delete

Call list ; outgoing, incoming, not reached, not answered

Status indication of the subscriber (free/busy/call)

Mute (switch off the microphone)

Subscriber with several lines

Subscriber with several numbers

Phone lock

Telephone book

Emigration of the subscriber/endpoint

Variable call diversion

Delete variable call diversion

Connect to busy and free subscribers without notification

Blind transfer

Transfer with consultation

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorised phone

Redialing of the last 100 dialed numbers

Changeover of the assigned partner

Transfer of the subscriber phone number

Changeover day/night with status on phone display

Different ring tones internal/external

Multi-protocol (SIP and H.323 concurrent) , Multi-registration

Configuration of the Voice recording via Http

Silent Intrusion

Messaging

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features Interactive Voice Response (IVR) (*)===

Listen to the menu from internal subscribers

Announcement independent of the caller

Multi level menu

Call handling according to lines and/or CLI

Voice menu at extension (if no answer, busy, unconditional)

Voice menu with predefined destinations

Voice menu with information and automatic dialing

Vice menu with manual dialing of the destination (DTMF)

Overflow from the operator to an automatic operator

====V8====
Announcing the Queue position at a Waiting Queue

Note:

(*) PC with win XP (web server) required or via Compat Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000)

(#) innovaphone IP21 required

[[Category:News|{{PAGENAME}}]]

Howto:Feature List in English

2010-02-25T12:24:46Z

Asa: /* Features IP Phones (IP110/IP200/IP230/IP240/IP240-1000) */

innovaphone feature list


==Applies to==

This information applies to

− All innovaphone products based on V7 and V8

==More information==

===System Features – IP302 / IP305 / IP800 / IP2000 / IP6000===

Access to exchange via group number

Access to separate exchange via individual number

ACD groups

Active Directory Replication

Administration via uniform interface

Alarm and error events

Alternate route selection

Announcement before pickup (*)

Announcements (*)

Authorisation groups (class of service)

Automatic break through for call protection for preferred numbers

Automatic call distribution (ACD)

Automatic night switching with week clock

Automatic route selection (ARS)

Bootcode with minifirmware (not supported with IP3000)

Branches (virtual central PBX)

Bunched circuit

Call back

Call back also if internal call

Call detail recording (CDR)

Calling line identification restriction (CLIR)

Calling party identification (CLIP)

Calling to E.164

Calling via ENUM (H.323 and SIP)

Call Detail Records (CDR) external and internal

Circle call with circle call query (#)

Clock synchronization via IP

Config templates for PBX User

Configurable tones

Configure / change / delete call diversion via web

Conversation return to operator

Cross connection via IP

Cross connection via ISDN

Different call (external, internal)

Direct dial (with and without number reassessment)

Door bell interface with door opener function (#)

DTMF detection disabling

DTMF-post dial/direct dial

Emigration of endpoint

Enhanced error reporting (SIP, QOS parameter, router error reporting)

Enhanced H.323 features according to H.450.x

Extended DTMF Object (feature set via DTMF dial)

External communication

Firmware upload in DRAM (not supported with IP3000)

Floating license model

Flexible dial plan

General night switching

Group call (all, circular)

Hide Objects from LDAP

Home office integration

HTTPS

Incoming direct call to subscriber or group

Interactive call acceptance (*)

Interface for external announcement construction (#)

Internal communication

Internal music on hold

Least cost routing (LCR)

Message center (H.450.7 or DTMF)

Message Waiting Indication (MWI)

Messaging

Messaging (SIP and H.323)

Mixed dial method (overlap and en-block dialing)

MS-chap V1/V2

Multi conferencing (IP6000, IP800)

Multi protocol (H.323, SIP)

Multilevel admin access (detailed multilevel user rights for the PBX configuration)

Multiple system admin (multiple admin and viewer rights possible for the whole system)

Multistage login (multi-user)

Music / announcement in standby from analogue resource (#)

Music / announcement in standby from HTTP resource (*)

Network wide features (Master/slave with virtual PBX)

Only calling to registered subscribers (passive control)

Overflow of subscribers and cross connection

Overlapped sending

PBX directory search (LDAP search via DTMF)

Phonebook either from internal or from external source (LDAP)

QSIG

QSIG inter-working

QSIG trunking (point to point and point to multipoint)

Redundancy of the ISDN-lines

Redundancy of the PBX

Remote monitoring and remote diagnostics

Remote software upgrade

RTP Proxy

SDP Transit (for video and other codecs)

Short dial (individual, group, system wide)

Silent intrusion

SIP Medial Relay (RTP stream routing via gateway)

SIP trunking

SIP via TCP

SIPS (SIP-Secure) – SIP via TCP/TLS (not supported with IP3000)

SNMP Traps (alarm events)

SOAP-API

SRTP (Voice encryption) for H.323 and SIP (not supported with IP3000)

Subscriber authorisation

Standard protocols to the endpoint

Subscriber groups with progressive call (parallel, circular, sequential)

Switch between day/night with code digit from subscribers

System time/date via timeserver (LAN or web)

TAPI / Multi line TAPI (via several PBX’s / locations)

Telephone number assignment

Time based subscriber authorisation

Twin Phones

US standard (T1 and CAS)

VoIP-CAPI

Waiting queue – call busy operators / CFU disable operators

802.1x

===New in V8===

Announcing the queue position in a waiting queue

Callback on busy/free to ISDN

Customized Visual Appearance (individually designable user interface)

Dual Forking (OCS Integration)

Dynamic PBX (more PBXs on one Device ) PBX hosting / PBX virtualization

Kerberos based authentication and Cross Realm authentication

Mobility (GSM integration)
- Call-waiting
- hold
- transfer
- park
- group login/logout
- mobility on/off
- setting presence status

Off load Dialtone (external gateway)

Off load Media Relay (external gateway)

Off load MOH (external gateway)

Presence

Recording at the ISDN and analogue interfaces

Roaming Phone Profiles

RSTP (Rapid Spanning Tree)

Send Message to group

SIP error detection (alarm/event updated)

SIP Federation

SIP video multisite support

===Features IP Phones – IP110 / IP200 / IP230 / IP240 / IP240-1000===

Adjustable loudness

Adjustable ringing tones also possible, import RTTTL and midi files

Alphanumeric phonebook

Announcement via loudspeaker

Automatic callback on busy and free

Automatic redialing

Automatic redialing to busy bunched circuit

Blind transfer

Call diversion to internal phone number

Call hold / retrieve call diversion to external phone number

Call intrusion

Call list (outgoing, incoming, combined, not reached, not answered)

Call park and enquiry from other subscribers

Call prevention

Call transfer / pickup (selective and from a group)

Call waiting (acoustical and optical signaling of waiting calls)

Caller identification (name/number)

Changeover of the assigned partners

Conference (3 way)

Configuration of the voice recording via HTTP

Connect to busy and free subscribers without notification

Counter and list of missed calls

Date and time display (automatic summer/winter time adjustment)

Delete call back

Delete variable call diversion

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorized phone

Direct dialing (immediate, internal/external)

Display duration of call

Display calling number

Emigration of subscriber/endpoint

Fixed call diversion (unconditional, no answer (time adjustable) on busy)

Forced announcement (priority call)

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Hands free

Headset

Individual configuration

Individual phonebook

Intercom with automatic call pick up

Interlinked and limitless multiple conference

Manager/assistant feature

Message waiting indication (MWI)

Messaging

Multi language

Multi-protocol and multi-registration (SIP and H.323 concurrent)

Multiple registrations with selective de-registration

Mute (switch off the microphone)

Name dialing

Open listening

Over plugging (connect call to a busy subscriber)

Phone lock

Preferred subscribers

Project code

Redialing of the last 100 dialed numbers

Silent Intrusion

SIP via TCP

SIPS (Secure SIP via TCP/TLS)

SRTP (SIP and H.323)

Status indication of the subscriber (free/busy/call)

Subscriber with several lines

Subscriber with several numbers

Transfer with consultation

Variable call diversion

802.1x

===Features of analogue phones (IP302/IP22/IP24)DECT phones (IP50/IP52/IP54/IP55/IP65)ISDN phones (IP800)===

Call waiting, acoustic and optical signal of the waiting call

Call protection

Call transfer/pickup ; selective and from a group

Call diversion to internal/external number

Preferred subscriber

Clip to an analogue phone

Direct dial immediate, internal/external

Fixed call diversion; unconditional, no answer (time adjustable), on busy

Call hold /retrieve

Call park and enquiry from other subscribers

Project code

Confirmation tone (positive and negative)

Special tone when active feature

Lock phone

Do not disturb

Do not disturb internal calls

Do not disturb external calls

Variable call diversion

Delete variable call diversion

Connect to a free and busy subscriber without notification

Transfer with consultation

Dial with code key from an unauthorised phone

Message waiting indication (MWI) on Dect Phones.

Call Completion on busy

Call Completion on free

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features innovaphone Voice mail (*)===

Languages supported: German(DE) / English(EN) /Italian(IT)/ French(FR)/ Dutch(NL) /Spanish (SP)/Norsk /Dansk

MWI (according to h.450.7)

Listen to/delete /store voice mails by means of DTMF input

Personal greeting message

Voice recording

Email notification (with or without attachment)

Voicemail runs on Compat Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000) or on external Web Server

===Features Operator (V8) software based===

Busylamfiled (divided into groups)

State of the Art user Interface

Drag&Drop or with keypad use

Support of Master/Slave scenarios

Call Transfer (with/without consultation (blind))

Monitor blind transferred calls

Park/unpark

Monitor of Waiting queue

Send messages to PBX users

Show presence status

Call-journal

Searching for PBX useres in all PBX´s

Show current call

Show presence

Show call forward

Show busy state

set/change call forward for all PBX users

set/cahnge presence status for all PBX users

Searching within a LDAP directory

Name display for incoming calls in LDAP directory

Integrated Help

Localized versions en, de, it, nl

====Features Operator Phone (IP230/IP240/IP240-1000/IP230X/IP240X)====
phone can be used as standalone Operator or in conbination with the software based Operator

Alphanumeric phonebook

Call waiting , acoustical and optical signaling of waiting calls

Call prevention

Call transfer/ pickup ; selective and from a group

Call diversion to external phone number

Call diversion to internal phone number

Display duration of call

Message waiting indication (MWI)

Display of calling number

Rush display (0-4)

Over plugging (connect call to a busy subscriber)

Automatic redialing

Automatic redialing to busy bunched circuit

Automatic callback on busy and free

Preferred subscriber

Busy indicator lamp

Manager/assistant feature

Date and time on display (automatic summer/winter time adjustment)

Direct dialing; immediate internal/external

Announcement via loudspeaker

Adjustable ringing tones also possible, import RTTTL and midi ringing tones

Forced announcement (priority call)

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Hands free

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Identification of the caller (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call acceptance

Conference (3 way)

Headset protocol DHSG

Headset and handset parallel and autonomous

open listening

Call hold/retrieve

Multiple operators

Multiple conference interlinked and limitless

Multiple registrations with selective de-registration

Multi language

Name dialing

Adjustable loudness

Call parking and enquiry from other subscribers

Project code

Intrusion call

Call back (enquiry)

Call back on busy subscriber

Call back to free/busy subscriber

Call back delete

Call list ; outgoing, incoming, not reached, not answered

Status indication of the subscriber (free/busy/call)

Mute (switch off the microphone)

Subscriber with several lines

Subscriber with several numbers

Phone lock

Telephone book

Emigration of the subscriber/endpoint

Variable call diversion

Delete variable call diversion

Connect to busy and free subscribers without notification

Blind transfer

Transfer with consultation

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorised phone

Redialing of the last 100 dialed numbers

Changeover of the assigned partner

Transfer of the subscriber phone number

Changeover day/night with status on phone display

Different ring tones internal/external

Multi-protocol (SIP and H.323 concurrent) , Multi-registration

Configuration of the Voice recording via Http

Silent Intrusion

Messaging

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features Interactive Voice Response (IVR) (*)===

Listen to the menu from internal subscribers

Announcement independent of the caller

Multi level menu

Call handling according to lines and/or CLI

Voice menu at extension (if no answer, busy, unconditional)

Voice menu with predefined destinations

Voice menu with information and automatic dialing

Vice menu with manual dialing of the destination (DTMF)

Overflow from the operator to an automatic operator

====V8====
Announcing the Queue position at a Waiting Queue

Note:

(*) PC with win XP (web server) required or via Compat Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000)

(#) innovaphone IP21 required

[[Category:News|{{PAGENAME}}]]

Howto:Feature List in English

2010-02-25T12:21:40Z

Asa: /* System Features (IP302/IP305/IP800/IP2000/IP3000/IP6000) */

innovaphone feature list


==Applies to==

This information applies to

− All innovaphone products based on V7 and V8

==More information==

===System Features – IP302 / IP305 / IP800 / IP2000 / IP6000===

Access to exchange via group number

Access to separate exchange via individual number

ACD groups

Active Directory Replication

Administration via uniform interface

Alarm and error events

Alternate route selection

Announcement before pickup (*)

Announcements (*)

Authorisation groups (class of service)

Automatic break through for call protection for preferred numbers

Automatic call distribution (ACD)

Automatic night switching with week clock

Automatic route selection (ARS)

Bootcode with minifirmware (not supported with IP3000)

Branches (virtual central PBX)

Bunched circuit

Call back

Call back also if internal call

Call detail recording (CDR)

Calling line identification restriction (CLIR)

Calling party identification (CLIP)

Calling to E.164

Calling via ENUM (H.323 and SIP)

Call Detail Records (CDR) external and internal

Circle call with circle call query (#)

Clock synchronization via IP

Config templates for PBX User

Configurable tones

Configure / change / delete call diversion via web

Conversation return to operator

Cross connection via IP

Cross connection via ISDN

Different call (external, internal)

Direct dial (with and without number reassessment)

Door bell interface with door opener function (#)

DTMF detection disabling

DTMF-post dial/direct dial

Emigration of endpoint

Enhanced error reporting (SIP, QOS parameter, router error reporting)

Enhanced H.323 features according to H.450.x

Extended DTMF Object (feature set via DTMF dial)

External communication

Firmware upload in DRAM (not supported with IP3000)

Floating license model

Flexible dial plan

General night switching

Group call (all, circular)

Hide Objects from LDAP

Home office integration

HTTPS

Incoming direct call to subscriber or group

Interactive call acceptance (*)

Interface for external announcement construction (#)

Internal communication

Internal music on hold

Least cost routing (LCR)

Message center (H.450.7 or DTMF)

Message Waiting Indication (MWI)

Messaging

Messaging (SIP and H.323)

Mixed dial method (overlap and en-block dialing)

MS-chap V1/V2

Multi conferencing (IP6000, IP800)

Multi protocol (H.323, SIP)

Multilevel admin access (detailed multilevel user rights for the PBX configuration)

Multiple system admin (multiple admin and viewer rights possible for the whole system)

Multistage login (multi-user)

Music / announcement in standby from analogue resource (#)

Music / announcement in standby from HTTP resource (*)

Network wide features (Master/slave with virtual PBX)

Only calling to registered subscribers (passive control)

Overflow of subscribers and cross connection

Overlapped sending

PBX directory search (LDAP search via DTMF)

Phonebook either from internal or from external source (LDAP)

QSIG

QSIG inter-working

QSIG trunking (point to point and point to multipoint)

Redundancy of the ISDN-lines

Redundancy of the PBX

Remote monitoring and remote diagnostics

Remote software upgrade

RTP Proxy

SDP Transit (for video and other codecs)

Short dial (individual, group, system wide)

Silent intrusion

SIP Medial Relay (RTP stream routing via gateway)

SIP trunking

SIP via TCP

SIPS (SIP-Secure) – SIP via TCP/TLS (not supported with IP3000)

SNMP Traps (alarm events)

SOAP-API

SRTP (Voice encryption) for H.323 and SIP (not supported with IP3000)

Subscriber authorisation

Standard protocols to the endpoint

Subscriber groups with progressive call (parallel, circular, sequential)

Switch between day/night with code digit from subscribers

System time/date via timeserver (LAN or web)

TAPI / Multi line TAPI (via several PBX’s / locations)

Telephone number assignment

Time based subscriber authorisation

Twin Phones

US standard (T1 and CAS)

VoIP-CAPI

Waiting queue – call busy operators / CFU disable operators

802.1x

===New in V8===

Announcing the queue position in a waiting queue

Callback on busy/free to ISDN

Customized Visual Appearance (individually designable user interface)

Dual Forking (OCS Integration)

Dynamic PBX (more PBXs on one Device ) PBX hosting / PBX virtualization

Kerberos based authentication and Cross Realm authentication

Mobility (GSM integration)
- Call-waiting
- hold
- transfer
- park
- group login/logout
- mobility on/off
- setting presence status

Off load Dialtone (external gateway)

Off load Media Relay (external gateway)

Off load MOH (external gateway)

Presence

Recording at the ISDN and analogue interfaces

Roaming Phone Profiles

RSTP (Rapid Spanning Tree)

Send Message to group

SIP error detection (alarm/event updated)

SIP Federation

SIP video multisite support

===Features IP Phones (IP110/IP200/IP230/IP240/IP240-1000)===

Alphanumeric phonebook

Call waiting , acoustical and optical signaling of waiting calls

Call prevention

Call transfer/ pickup; selective and from a group

Call diversion to external phone number

Call diversion to internal phone number

Display duration of call

Display calling number

Message waiting indication (MWI)

Over plugging (connect call to a busy subscriber)

Automatic redialing

Automatic redialing to busy bunched circuit

Automatic callback on busy and free

Preferred subscribers

Manager/assistant feature

Date and time display (automatic summer/winter time adjustment)

Direct dialing; immediate, internal/external

Announcement via loudspeaker

Adjustable ringing tones also possible, import RTTTL and midi ringing tones

Forced announcement (priority call)

Intrusion call

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Hands free

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Caller identification (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call pick up

Conference (3 way)

headset

open listening

Call hold/retrieve

Interlinked and limitless multiple conference

Multiple registrations with selective de-registration

Multi language

Name dialing

Adjustable loudness

Call park and enquiry from other subscribers

Project code

Delete call back

Call list ; outgoing, incoming, combined, not reached, not answered

Status indication of the subscriber (free/busy/call)

Mute (switch off the microphone)

Subscriber with several lines

Subscriber with several numbers

Phone lock

Emigration of subscriber/endpoint

Variable call diversion

Delete variable call diversion

Connect to busy and free subscribers without notification

Blind transfer

Transfer with consultation

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorized phone

Redialing of the last 100 dialed numbers

Changeover of the assigned partners

Counter and list of missed calls

Multi-protocol (SIP and H.323 concurrent) , Multi-registration

Configuration of the Voice recording via Http

Silent Intrusion

Messaging

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features of analogue phones (IP302/IP22/IP24)DECT phones (IP50/IP52/IP54/IP55/IP65)ISDN phones (IP800)===

Call waiting, acoustic and optical signal of the waiting call

Call protection

Call transfer/pickup ; selective and from a group

Call diversion to internal/external number

Preferred subscriber

Clip to an analogue phone

Direct dial immediate, internal/external

Fixed call diversion; unconditional, no answer (time adjustable), on busy

Call hold /retrieve

Call park and enquiry from other subscribers

Project code

Confirmation tone (positive and negative)

Special tone when active feature

Lock phone

Do not disturb

Do not disturb internal calls

Do not disturb external calls

Variable call diversion

Delete variable call diversion

Connect to a free and busy subscriber without notification

Transfer with consultation

Dial with code key from an unauthorised phone

Message waiting indication (MWI) on Dect Phones.

Call Completion on busy

Call Completion on free

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features innovaphone Voice mail (*)===

Languages supported: German(DE) / English(EN) /Italian(IT)/ French(FR)/ Dutch(NL) /Spanish (SP)/Norsk /Dansk

MWI (according to h.450.7)

Listen to/delete /store voice mails by means of DTMF input

Personal greeting message

Voice recording

Email notification (with or without attachment)

Voicemail runs on Compat Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000) or on external Web Server

===Features Operator (V8) software based===

Busylamfiled (divided into groups)

State of the Art user Interface

Drag&Drop or with keypad use

Support of Master/Slave scenarios

Call Transfer (with/without consultation (blind))

Monitor blind transferred calls

Park/unpark

Monitor of Waiting queue

Send messages to PBX users

Show presence status

Call-journal

Searching for PBX useres in all PBX´s

Show current call

Show presence

Show call forward

Show busy state

set/change call forward for all PBX users

set/cahnge presence status for all PBX users

Searching within a LDAP directory

Name display for incoming calls in LDAP directory

Integrated Help

Localized versions en, de, it, nl

====Features Operator Phone (IP230/IP240/IP240-1000/IP230X/IP240X)====
phone can be used as standalone Operator or in conbination with the software based Operator

Alphanumeric phonebook

Call waiting , acoustical and optical signaling of waiting calls

Call prevention

Call transfer/ pickup ; selective and from a group

Call diversion to external phone number

Call diversion to internal phone number

Display duration of call

Message waiting indication (MWI)

Display of calling number

Rush display (0-4)

Over plugging (connect call to a busy subscriber)

Automatic redialing

Automatic redialing to busy bunched circuit

Automatic callback on busy and free

Preferred subscriber

Busy indicator lamp

Manager/assistant feature

Date and time on display (automatic summer/winter time adjustment)

Direct dialing; immediate internal/external

Announcement via loudspeaker

Adjustable ringing tones also possible, import RTTTL and midi ringing tones

Forced announcement (priority call)

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Hands free

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Identification of the caller (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call acceptance

Conference (3 way)

Headset protocol DHSG

Headset and handset parallel and autonomous

open listening

Call hold/retrieve

Multiple operators

Multiple conference interlinked and limitless

Multiple registrations with selective de-registration

Multi language

Name dialing

Adjustable loudness

Call parking and enquiry from other subscribers

Project code

Intrusion call

Call back (enquiry)

Call back on busy subscriber

Call back to free/busy subscriber

Call back delete

Call list ; outgoing, incoming, not reached, not answered

Status indication of the subscriber (free/busy/call)

Mute (switch off the microphone)

Subscriber with several lines

Subscriber with several numbers

Phone lock

Telephone book

Emigration of the subscriber/endpoint

Variable call diversion

Delete variable call diversion

Connect to busy and free subscribers without notification

Blind transfer

Transfer with consultation

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorised phone

Redialing of the last 100 dialed numbers

Changeover of the assigned partner

Transfer of the subscriber phone number

Changeover day/night with status on phone display

Different ring tones internal/external

Multi-protocol (SIP and H.323 concurrent) , Multi-registration

Configuration of the Voice recording via Http

Silent Intrusion

Messaging

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features Interactive Voice Response (IVR) (*)===

Listen to the menu from internal subscribers

Announcement independent of the caller

Multi level menu

Call handling according to lines and/or CLI

Voice menu at extension (if no answer, busy, unconditional)

Voice menu with predefined destinations

Voice menu with information and automatic dialing

Vice menu with manual dialing of the destination (DTMF)

Overflow from the operator to an automatic operator

====V8====
Announcing the Queue position at a Waiting Queue

Note:

(*) PC with win XP (web server) required or via Compat Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000)

(#) innovaphone IP21 required

[[Category:News|{{PAGENAME}}]]

Howto:Feature List in English

2010-02-25T12:14:41Z

Asa: /* Features innovaphone Voice mail (*) */

innovaphone feature list


==Applies to==

This information applies to

− All innovaphone products based on V7 and V8

==More information==

===System Features (IP302/IP305/IP800/IP2000/IP3000/IP6000)===

ACD groups

Alternate route selection

Incoming direct call to subscriber or group

Configure/change/delete call diversion via web

Automatic call distribution (ACD)

Automatic night switching with week clock

Automatic route selection (ARS)

Automatic break through for call protection for preferred numbers

Subscriber authorisations

Authorisation groups (class of service)

Time based subscriber authorisations

DTMF-post dial/direct dial

Direct dial (with and without number reassessment)

Internal music on hold

Configurable tones

Overlapped sending

Enhanced H.323 features according to H450.x

External communication

Remote monitoring and remote diagnostics

branches (virtual central PBX)

Flexible dial plan

Call detail recording (CDR)

Mixed dial method (overlap and en-block dialing)

General night switching

Conversation return to operator

Group call; all, circular

Home office integration

Calling party identification (CLIP)

Interactive call acceptance (*)

Interface for external announcement construction (#)

Internal communication

Short dial (individual/group/system wide)

Least cost routing (LCR)

Bunched circuit

MWI (Message Waiting Indication) message center (h.450.7 or DTMF)

Multistage login (multi-user)

Multi protocol (H.323, SIP)

Music/announcement in standby from analogue resource (#)

Music/announcement in standby from http resource (*)

Network wide features (Master/slave with virtual PBX)

Only calling to registered subscribers (passive control)

QSIG

QSIG inter-working

QSIG trunking (point to point and point to multipoint)

Cross connection via IP

Cross connection via ISDN

Remote software upgrade

Redundancy of the ISDN-Lines

Redundancy of the PBX

Circle call with circle call query (#)

Call back

Call back also if internal call

Calling to E.164

Calling via ENUM (H.323 and SIP)

Calling line identification restriction (CLIR)

SIP trunking

SOAP-API

Standard protocols to the endpoint

System time/date via timeserver (LAN or web)

TAPI

Subscriber groups with progressive call: parallel, circular, sequential

Phonebook either internal or from external source (LDAP)

Announcement before pickup (*)

Announcements (*)

Door bell interface with door opener function (#)

Overflow of subscribers and cross connection

Emigration of endpoint

Telephone number assignment

Switch between day/night with code digit from subscribers

Different call (external/internal)

US standard (T1 and CAS)

Administration via uniform interface

VoIP-CAPI

Access to separate exchange via individual number

Access to exchange via group number

Sip Medial Relay (RTP stream routing via gateway)

Silent Intrusion

Messaging

Fault and Error events/reports

HTTPS

Dtmf detection disabling

Sip via Tcp

Rtp Proxy

Multi conferencing (IP6000/IP800)

SRTP (Voice encryption) for H.323 and SIP (not supported with IP3000)

SIPS (SIP-Secure)- SIP via TCP/TLS (not supported with IP3000)

Multiple System Admin ( Viewer or Admin rights)

CDR´s from Pbx

Twin Phones

Config Templates for Pbx User

Active Directroy Replication

Multilevel Admin Access ( certain Admin levels for each user)

Extended DTMF Objekt (Feature set via DTMF Dial)

Pbx Directory Search (Ldap search via DTMF)

Messaging (SIP and H.323)

SDP Transit (or Video and other Codecs)

Dial complete Timout

802.1x

Hide Objects from Ldap

Clock synchronization via Ip

Bootcode with minifirmware (not supported with IP3000)

Firmware Upload in DRAM (not supported with IP3000)

Mschap V2

Waiting queue -call busy Operators/Cfu disable Oberators

Enhanced Error reporting (SIP,QOS parameter, Router error Reporting)

SNMP Traps enhanced (Alarm Events)

Floating License model

Multi line Tapi

====V8====
Mobility (GSM integration)
- Call-waiting
- hold
- transfer
- park
- group login/logout
- mobility on/off
- setting precense status

Dual Forking (OCS Integration)

Presence

SIP Federation

Roaming Phone Profiles

RSTP (Rapid Spanning Tree)

Kerberos based Authentication

Dynamic PBX (more PBX´s on one Device ) PBX hosting/ PBX virtualization

Off loadMedia Relay

Off load Dialtone

Off load MOH

Customized Visual Appearance

Announcing the Queue position at a Waiting Queue

Callback on busy/free to ISDN

Recording at the ISDN and Analog interfaces

SIP Video multiside support

Send Messasge to group

SIP error detection (alarm/event updated)

* no V8 support on IP3000/IP3000DD

===Features IP Phones (IP110/IP200/IP230/IP240/IP240-1000)===

Alphanumeric phonebook

Call waiting , acoustical and optical signaling of waiting calls

Call prevention

Call transfer/ pickup; selective and from a group

Call diversion to external phone number

Call diversion to internal phone number

Display duration of call

Display calling number

Message waiting indication (MWI)

Over plugging (connect call to a busy subscriber)

Automatic redialing

Automatic redialing to busy bunched circuit

Automatic callback on busy and free

Preferred subscribers

Manager/assistant feature

Date and time display (automatic summer/winter time adjustment)

Direct dialing; immediate, internal/external

Announcement via loudspeaker

Adjustable ringing tones also possible, import RTTTL and midi ringing tones

Forced announcement (priority call)

Intrusion call

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Hands free

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Caller identification (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call pick up

Conference (3 way)

headset

open listening

Call hold/retrieve

Interlinked and limitless multiple conference

Multiple registrations with selective de-registration

Multi language

Name dialing

Adjustable loudness

Call park and enquiry from other subscribers

Project code

Delete call back

Call list ; outgoing, incoming, combined, not reached, not answered

Status indication of the subscriber (free/busy/call)

Mute (switch off the microphone)

Subscriber with several lines

Subscriber with several numbers

Phone lock

Emigration of subscriber/endpoint

Variable call diversion

Delete variable call diversion

Connect to busy and free subscribers without notification

Blind transfer

Transfer with consultation

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorized phone

Redialing of the last 100 dialed numbers

Changeover of the assigned partners

Counter and list of missed calls

Multi-protocol (SIP and H.323 concurrent) , Multi-registration

Configuration of the Voice recording via Http

Silent Intrusion

Messaging

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features of analogue phones (IP302/IP22/IP24)DECT phones (IP50/IP52/IP54/IP55/IP65)ISDN phones (IP800)===

Call waiting, acoustic and optical signal of the waiting call

Call protection

Call transfer/pickup ; selective and from a group

Call diversion to internal/external number

Preferred subscriber

Clip to an analogue phone

Direct dial immediate, internal/external

Fixed call diversion; unconditional, no answer (time adjustable), on busy

Call hold /retrieve

Call park and enquiry from other subscribers

Project code

Confirmation tone (positive and negative)

Special tone when active feature

Lock phone

Do not disturb

Do not disturb internal calls

Do not disturb external calls

Variable call diversion

Delete variable call diversion

Connect to a free and busy subscriber without notification

Transfer with consultation

Dial with code key from an unauthorised phone

Message waiting indication (MWI) on Dect Phones.

Call Completion on busy

Call Completion on free

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features innovaphone Voice mail (*)===

Languages supported: German(DE) / English(EN) /Italian(IT)/ French(FR)/ Dutch(NL) /Spanish (SP)/Norsk /Dansk

MWI (according to h.450.7)

Listen to/delete /store voice mails by means of DTMF input

Personal greeting message

Voice recording

Email notification (with or without attachment)

Voicemail runs on Compat Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000) or on external Web Server

===Features Operator (V8) software based===

Busylamfiled (divided into groups)

State of the Art user Interface

Drag&Drop or with keypad use

Support of Master/Slave scenarios

Call Transfer (with/without consultation (blind))

Monitor blind transferred calls

Park/unpark

Monitor of Waiting queue

Send messages to PBX users

Show presence status

Call-journal

Searching for PBX useres in all PBX´s

Show current call

Show presence

Show call forward

Show busy state

set/change call forward for all PBX users

set/cahnge presence status for all PBX users

Searching within a LDAP directory

Name display for incoming calls in LDAP directory

Integrated Help

Localized versions en, de, it, nl

====Features Operator Phone (IP230/IP240/IP240-1000/IP230X/IP240X)====
phone can be used as standalone Operator or in conbination with the software based Operator

Alphanumeric phonebook

Call waiting , acoustical and optical signaling of waiting calls

Call prevention

Call transfer/ pickup ; selective and from a group

Call diversion to external phone number

Call diversion to internal phone number

Display duration of call

Message waiting indication (MWI)

Display of calling number

Rush display (0-4)

Over plugging (connect call to a busy subscriber)

Automatic redialing

Automatic redialing to busy bunched circuit

Automatic callback on busy and free

Preferred subscriber

Busy indicator lamp

Manager/assistant feature

Date and time on display (automatic summer/winter time adjustment)

Direct dialing; immediate internal/external

Announcement via loudspeaker

Adjustable ringing tones also possible, import RTTTL and midi ringing tones

Forced announcement (priority call)

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Hands free

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Identification of the caller (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call acceptance

Conference (3 way)

Headset protocol DHSG

Headset and handset parallel and autonomous

open listening

Call hold/retrieve

Multiple operators

Multiple conference interlinked and limitless

Multiple registrations with selective de-registration

Multi language

Name dialing

Adjustable loudness

Call parking and enquiry from other subscribers

Project code

Intrusion call

Call back (enquiry)

Call back on busy subscriber

Call back to free/busy subscriber

Call back delete

Call list ; outgoing, incoming, not reached, not answered

Status indication of the subscriber (free/busy/call)

Mute (switch off the microphone)

Subscriber with several lines

Subscriber with several numbers

Phone lock

Telephone book

Emigration of the subscriber/endpoint

Variable call diversion

Delete variable call diversion

Connect to busy and free subscribers without notification

Blind transfer

Transfer with consultation

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorised phone

Redialing of the last 100 dialed numbers

Changeover of the assigned partner

Transfer of the subscriber phone number

Changeover day/night with status on phone display

Different ring tones internal/external

Multi-protocol (SIP and H.323 concurrent) , Multi-registration

Configuration of the Voice recording via Http

Silent Intrusion

Messaging

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features Interactive Voice Response (IVR) (*)===

Listen to the menu from internal subscribers

Announcement independent of the caller

Multi level menu

Call handling according to lines and/or CLI

Voice menu at extension (if no answer, busy, unconditional)

Voice menu with predefined destinations

Voice menu with information and automatic dialing

Vice menu with manual dialing of the destination (DTMF)

Overflow from the operator to an automatic operator

====V8====
Announcing the Queue position at a Waiting Queue

Note:

(*) PC with win XP (web server) required or via Compat Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000)

(#) innovaphone IP21 required

[[Category:News|{{PAGENAME}}]]

Howto:Feature List in English

2010-02-25T12:14:21Z

Asa: /* Features of analogue phones (IP302/IP22/IP24)DECT phones (IP50/IP52/IP54/IP55/IP65)ISDN phones (IP800) */

innovaphone feature list


==Applies to==

This information applies to

− All innovaphone products based on V7 and V8

==More information==

===System Features (IP302/IP305/IP800/IP2000/IP3000/IP6000)===

ACD groups

Alternate route selection

Incoming direct call to subscriber or group

Configure/change/delete call diversion via web

Automatic call distribution (ACD)

Automatic night switching with week clock

Automatic route selection (ARS)

Automatic break through for call protection for preferred numbers

Subscriber authorisations

Authorisation groups (class of service)

Time based subscriber authorisations

DTMF-post dial/direct dial

Direct dial (with and without number reassessment)

Internal music on hold

Configurable tones

Overlapped sending

Enhanced H.323 features according to H450.x

External communication

Remote monitoring and remote diagnostics

branches (virtual central PBX)

Flexible dial plan

Call detail recording (CDR)

Mixed dial method (overlap and en-block dialing)

General night switching

Conversation return to operator

Group call; all, circular

Home office integration

Calling party identification (CLIP)

Interactive call acceptance (*)

Interface for external announcement construction (#)

Internal communication

Short dial (individual/group/system wide)

Least cost routing (LCR)

Bunched circuit

MWI (Message Waiting Indication) message center (h.450.7 or DTMF)

Multistage login (multi-user)

Multi protocol (H.323, SIP)

Music/announcement in standby from analogue resource (#)

Music/announcement in standby from http resource (*)

Network wide features (Master/slave with virtual PBX)

Only calling to registered subscribers (passive control)

QSIG

QSIG inter-working

QSIG trunking (point to point and point to multipoint)

Cross connection via IP

Cross connection via ISDN

Remote software upgrade

Redundancy of the ISDN-Lines

Redundancy of the PBX

Circle call with circle call query (#)

Call back

Call back also if internal call

Calling to E.164

Calling via ENUM (H.323 and SIP)

Calling line identification restriction (CLIR)

SIP trunking

SOAP-API

Standard protocols to the endpoint

System time/date via timeserver (LAN or web)

TAPI

Subscriber groups with progressive call: parallel, circular, sequential

Phonebook either internal or from external source (LDAP)

Announcement before pickup (*)

Announcements (*)

Door bell interface with door opener function (#)

Overflow of subscribers and cross connection

Emigration of endpoint

Telephone number assignment

Switch between day/night with code digit from subscribers

Different call (external/internal)

US standard (T1 and CAS)

Administration via uniform interface

VoIP-CAPI

Access to separate exchange via individual number

Access to exchange via group number

Sip Medial Relay (RTP stream routing via gateway)

Silent Intrusion

Messaging

Fault and Error events/reports

HTTPS

Dtmf detection disabling

Sip via Tcp

Rtp Proxy

Multi conferencing (IP6000/IP800)

SRTP (Voice encryption) for H.323 and SIP (not supported with IP3000)

SIPS (SIP-Secure)- SIP via TCP/TLS (not supported with IP3000)

Multiple System Admin ( Viewer or Admin rights)

CDR´s from Pbx

Twin Phones

Config Templates for Pbx User

Active Directroy Replication

Multilevel Admin Access ( certain Admin levels for each user)

Extended DTMF Objekt (Feature set via DTMF Dial)

Pbx Directory Search (Ldap search via DTMF)

Messaging (SIP and H.323)

SDP Transit (or Video and other Codecs)

Dial complete Timout

802.1x

Hide Objects from Ldap

Clock synchronization via Ip

Bootcode with minifirmware (not supported with IP3000)

Firmware Upload in DRAM (not supported with IP3000)

Mschap V2

Waiting queue -call busy Operators/Cfu disable Oberators

Enhanced Error reporting (SIP,QOS parameter, Router error Reporting)

SNMP Traps enhanced (Alarm Events)

Floating License model

Multi line Tapi

====V8====
Mobility (GSM integration)
- Call-waiting
- hold
- transfer
- park
- group login/logout
- mobility on/off
- setting precense status

Dual Forking (OCS Integration)

Presence

SIP Federation

Roaming Phone Profiles

RSTP (Rapid Spanning Tree)

Kerberos based Authentication

Dynamic PBX (more PBX´s on one Device ) PBX hosting/ PBX virtualization

Off loadMedia Relay

Off load Dialtone

Off load MOH

Customized Visual Appearance

Announcing the Queue position at a Waiting Queue

Callback on busy/free to ISDN

Recording at the ISDN and Analog interfaces

SIP Video multiside support

Send Messasge to group

SIP error detection (alarm/event updated)

* no V8 support on IP3000/IP3000DD

===Features IP Phones (IP110/IP200/IP230/IP240/IP240-1000)===

Alphanumeric phonebook

Call waiting , acoustical and optical signaling of waiting calls

Call prevention

Call transfer/ pickup; selective and from a group

Call diversion to external phone number

Call diversion to internal phone number

Display duration of call

Display calling number

Message waiting indication (MWI)

Over plugging (connect call to a busy subscriber)

Automatic redialing

Automatic redialing to busy bunched circuit

Automatic callback on busy and free

Preferred subscribers

Manager/assistant feature

Date and time display (automatic summer/winter time adjustment)

Direct dialing; immediate, internal/external

Announcement via loudspeaker

Adjustable ringing tones also possible, import RTTTL and midi ringing tones

Forced announcement (priority call)

Intrusion call

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Hands free

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Caller identification (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call pick up

Conference (3 way)

headset

open listening

Call hold/retrieve

Interlinked and limitless multiple conference

Multiple registrations with selective de-registration

Multi language

Name dialing

Adjustable loudness

Call park and enquiry from other subscribers

Project code

Delete call back

Call list ; outgoing, incoming, combined, not reached, not answered

Status indication of the subscriber (free/busy/call)

Mute (switch off the microphone)

Subscriber with several lines

Subscriber with several numbers

Phone lock

Emigration of subscriber/endpoint

Variable call diversion

Delete variable call diversion

Connect to busy and free subscribers without notification

Blind transfer

Transfer with consultation

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorized phone

Redialing of the last 100 dialed numbers

Changeover of the assigned partners

Counter and list of missed calls

Multi-protocol (SIP and H.323 concurrent) , Multi-registration

Configuration of the Voice recording via Http

Silent Intrusion

Messaging

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features of analogue phones (IP302/IP22/IP24)DECT phones (IP50/IP52/IP54/IP55/IP65)ISDN phones (IP800)===

Call waiting, acoustic and optical signal of the waiting call

Call protection

Call transfer/pickup ; selective and from a group

Call diversion to internal/external number

Preferred subscriber

Clip to an analogue phone

Direct dial immediate, internal/external

Fixed call diversion; unconditional, no answer (time adjustable), on busy

Call hold /retrieve

Call park and enquiry from other subscribers

Project code

Confirmation tone (positive and negative)

Special tone when active feature

Lock phone

Do not disturb

Do not disturb internal calls

Do not disturb external calls

Variable call diversion

Delete variable call diversion

Connect to a free and busy subscriber without notification

Transfer with consultation

Dial with code key from an unauthorised phone

Message waiting indication (MWI) on Dect Phones.

Call Completion on busy

Call Completion on free

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features innovaphone Voice mail (*)===

Languages supported: German(DE) / English(EN) /Italian(IT)/ French(FR)/ Dutch(NL) /Spanish (SP)/Norsk /Dansk

MWI (according to h.450.7)

Listen to/delete /store voice mails by means of DTMF input

Personal greeting message

Voice recording

Email notification (with or without attachment)

Voicemail runs on Compat Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000) or on external Web Server

===Features Operator (V8) software based===

Busylamfiled (divided into groups)

State of the Art user Interface

Drag&Drop or with keypad use

Support of Master/Slave scenarios

Call Transfer (with/without consultation (blind))

Monitor blind transferred calls

Park/unpark

Monitor of Waiting queue

Send messages to PBX users

Show presence status

Call-journal

Searching for PBX useres in all PBX´s

Show current call

Show presence

Show call forward

Show busy state

set/change call forward for all PBX users

set/cahnge presence status for all PBX users

Searching within a LDAP directory

Name display for incoming calls in LDAP directory

Integrated Help

Localized versions en, de, it, nl

====Features Operator Phone (IP230/IP240/IP240-1000/IP230X/IP240X)====
phone can be used as standalone Operator or in conbination with the software based Operator

Alphanumeric phonebook

Call waiting , acoustical and optical signaling of waiting calls

Call prevention

Call transfer/ pickup ; selective and from a group

Call diversion to external phone number

Call diversion to internal phone number

Display duration of call

Message waiting indication (MWI)

Display of calling number

Rush display (0-4)

Over plugging (connect call to a busy subscriber)

Automatic redialing

Automatic redialing to busy bunched circuit

Automatic callback on busy and free

Preferred subscriber

Busy indicator lamp

Manager/assistant feature

Date and time on display (automatic summer/winter time adjustment)

Direct dialing; immediate internal/external

Announcement via loudspeaker

Adjustable ringing tones also possible, import RTTTL and midi ringing tones

Forced announcement (priority call)

Fixed call diversion; unconditional, no answer (time adjustable) on busy

Hands free

Function keys – multitude possible – exact list can be found in the technical specification of each IP phone

Identification of the caller (name/number)

Individual configuration

Individual phonebook

Intercom with automatic call acceptance

Conference (3 way)

Headset protocol DHSG

Headset and handset parallel and autonomous

open listening

Call hold/retrieve

Multiple operators

Multiple conference interlinked and limitless

Multiple registrations with selective de-registration

Multi language

Name dialing

Adjustable loudness

Call parking and enquiry from other subscribers

Project code

Intrusion call

Call back (enquiry)

Call back on busy subscriber

Call back to free/busy subscriber

Call back delete

Call list ; outgoing, incoming, not reached, not answered

Status indication of the subscriber (free/busy/call)

Mute (switch off the microphone)

Subscriber with several lines

Subscriber with several numbers

Phone lock

Telephone book

Emigration of the subscriber/endpoint

Variable call diversion

Delete variable call diversion

Connect to busy and free subscribers without notification

Blind transfer

Transfer with consultation

Dialing an IP address (with and without RAS)

Dialing with code key from an unauthorised phone

Redialing of the last 100 dialed numbers

Changeover of the assigned partner

Transfer of the subscriber phone number

Changeover day/night with status on phone display

Different ring tones internal/external

Multi-protocol (SIP and H.323 concurrent) , Multi-registration

Configuration of the Voice recording via Http

Silent Intrusion

Messaging

802.1x

SIPS (Secure SIP via TCP/TLS)

SIP via TCP

SRTP (SIP and H.323)

===Features Interactive Voice Response (IVR) (*)===

Listen to the menu from internal subscribers

Announcement independent of the caller

Multi level menu

Call handling according to lines and/or CLI

Voice menu at extension (if no answer, busy, unconditional)

Voice menu with predefined destinations

Voice menu with information and automatic dialing

Vice menu with manual dialing of the destination (DTMF)

Overflow from the operator to an automatic operator

====V8====
Announcing the Queue position at a Waiting Queue

Note:

(*) PC with win XP (web server) required or via Compat Flash (CF slot in IP800,IP305,IP302,IP2000,IP6000)

(#) innovaphone IP21 required

[[Category:News|{{PAGENAME}}]]

Howto:Callmonitor

2009-12-11T09:21:11Z

Asa: /* More Information */

==Applies To==
This information applies to

* innovaphone PBX versione 6 or higher
* PC with windows XP or higher



==More Information==
The innovaphone Callmonitor is a Busy Lamp Field which shows the status of up to 400 extensions in one window. The layout is “classic”, like in hardware solutions each extension is displayed with his number. There is no interaction foreseen, just display the status. The status and colors are like in the innovaphone operator, yellow for call setup, red for alerting and green for connected. All type of extensions are displayed (innovaphone IP-Phones, IP-Dect, analogue sets, 3rd party IP-Phones). The application can work on the same PC with the operator. Being an independent application it is possible to show the Callmonitor even on a second monitor (extended desktop). In this manner the operator has the entire screen available for the operator and on the second screen the Callmonitor (busy lamp field).

Callmonitor is freeware and innovaphone gets no responsibility of using it, it will be in your own risk.

===Description===
Call Status:

The Callmonitor shows the following call status:
Call Setup (lifting the receiver or pressing “R” in a conversation), in the example the extension 37 has lift up the receiver.

[[Image:cBLF_CallSetup.png]]

Calling, in the example extension 37 is calling extension 36.

[[Image:cBLF_Calling.png]]

Connected, in the example 37 is talking now with 36.

[[Image:cBLF_connect.png]]

If in a active window a Lamp is marked with the cursor a automatic popup shows the name of the lamp:

[[Image:cBLF_Namen.png]]

Multi Location:

The application can be started multiple times on the same PC and allows even the monitoring of different PBX. The windows can be arranged nearby and show so the whole situation. Each Window can be named to identify the PBX. The following example shows the Location Sindelfingen and Verona.

[[Image:cBLF_fenster.png]]

Autosize and Storeposition:

The dimension of the Callmonitor depends on how many extensions are in the PBX. The dimension of the table (window) depends on the number of lamps, both, revealing of lamps and sizing of the windows is done automatically, no configuration is needed.
The first time the Callmonitor is started on the windows default starting position (typically in the center of a screen), If the window is moved to a position this will be stored and if the application starts again the window will be on the same position. This works also for the extended desktop and therefore the Callmonitor can be “anchored “on a defined screen position.

Range limitation:

It is possible to limit the range of the displayed extension in the setup. If for example in the “up to” is configured “300” and in the “from” is configured “500” the Callmonitor will display only user in the range between “300” and “500”. This can be used also for scenarios where moiré than 400 users should be displayed, just split the extension in two ranges and start the application twice (from different directories).

===Installation===
Dwonload the application [[Media:CallMonitor.zip]] and safe it on your PC.
The software has not to be installed, just copy the .exe file in a directory and start it. Automatic startup with the PC can be done doing this file in the auto start folder. The configuration and transitory data are stored in simple text files in the same directory of the application. No registry entry is done and therefore de-installation means just deleting all files in the directory. If you start the first time the application all fields will be empty of course, start the setup and then the application again. If for any reason after a setup the installation will not work anymore because of bad configuration data just delete the configuration file (innoDynaBLF.txt). You can also edit the file manually (for example change the IP address). The start position on the screen is saved in a text file called DynaBLFPos.txt.

If you want monitor more PBX then you have to create more directories and copy the application in all of them. Now configure each Callmonitor.

===Configuration===
The setup is quite simple. All fields have a tooltip message that explains the meaning. The filed “IP address”, “User”, “Password” and “Query User” is the same than in the operator. Remember that “User” and “Password” is intended as the Admin access to the PBX while the “Query User” is just a dummy user on which the SOAP is working (typically in innovaphone PBX it will be named “_TAPI_”, but this is just a arbitrary choice without any meaning).
The Callmonitor supports also a standby PBX, if the connection with the main PBX is lost a standby connection will be automatically stetted up.
The name of a Callmonitor session is displayed on top of the window, if left blank in configuration it will be displayed “innovaphone Callmonitor”.

[[Image:cBLF02.png]]

If the flag “Show only registrated user” is unselected (default) also extension with no registration in the PBX are displayed. Those unregistered numbers are displayed with white numbers instead of black one. Please note that only during startup the registration status will be revealed. The status will change if unregistered user is successfully called or is calling. Deregistration during runtime will not be displayed. So if you have users witch use the registration feature in normal operations than you should choose this option.
Note also that in case of multiple registrations or twinning just one number will be displayed. If one of the “numbers” is busy the lamp shows busy and just if both are idle the lamp will switch of.
The flag “Show all lamps” is more for demo use, all lamps (400) are displayed, “empty” lamps has a label like “L168” (lamp 168).
The display range can be limited using “Hide user up to” and/or “Hide user higher then”. This could be usefully for many reasons, for example is 400 lamps are not enough. In this case the “first” Callmonitor can display extensions “up to” and the second one “from”.
Please note that after the setup the Callmonitor has to be started again, configuration changes are not executed in runtime. On the other hand the setup is so simple and unique that typically after one try the setup it is done.

===Known Problems===
The Callmonitor can be installed independently from an operator and so theoretically on any PC in a installation. But consider that each Callmonitor will open a SOAP session (and so an http session). Now the innovaphone PBX interface is not designed to handle many SOAP sessions. So a Callmonitor is NOT a CTI application to install on each PBX user (of course yes if there are just 10 users). CTI application uses a central server witch setup one SOAP connection and then distributes the information to the clients. This is not implemented in this first version of the Callmonitor.



[[Category:Howto|{{PAGENAME}}]]

Howto:Call Monitor

2009-12-11T09:15:02Z

Asa: Howto:Call Monitor moved to Howto:Callmonitor

#REDIRECT [[Howto:Callmonitor]]

Howto:Callmonitor

2009-12-11T09:15:02Z

Asa: Howto:Call Monitor moved to Howto:Callmonitor

==Applies To==
This information applies to

* innovaphone PBX versione 6 or higher
* PC with windows XP or higher



==More Information==
The innovaphone Callmonitor is a Busy Lamp Field witch shows the status of up to 400 extensions in one window. The layout is “classic”, like in hardware solutions each extension is displayed with his number. There is no interaction foreseen, just display the status. The status and colors are like in the innovaphone operator, yellow for call setup, red for alerting and green for connected. All type of extensions are displayed (innovaphone IP-Phones, IP-Dect, analogue sets, 3rd party IP-Phones). The application can work on the same PC with the operator. Being an independent application it is possible to show the CallMonitor even on a second monitor (extended desktop). In this manner the operator has the entire screen available for the operator and on the second screen the CallMonitor (busy lamp field).

CallMonitor is freeware and innovaphone gets no responsibility of using it, it will be in your own risk.

===Description===
Call Status:

The CallMonitor shows the following call status:
Call Setup (lifting the receiver or pressing “R” in a conversation), in the example the extension 37 has lift up the receiver.

[[Image:cBLF_CallSetup.png]]

Calling, in the example extension 37 is calling extension 36.

[[Image:cBLF_Calling.png]]

Connected, in the example 37 is talking now with 36.

[[Image:cBLF_connect.png]]

If in a active window a Lamp is marked with the cursor a automatic popup shows the name of the lamp:

[[Image:cBLF_Namen.png]]

Multi Location:

The application can be started multiple times on the same PC and allows even the monitoring of different PBX. The windows can be arranged nearby and show so the whole situation. Each Window can be named to identify the PBX. The following example shows the Location Sindelfingen and Verona.

[[Image:cBLF_fenster.png]]

Autosize and Storeposition:

The dimension of the CallMonitor depends on how many extensions are in the PBX. The dimension of the table (window) depends on the number of lamps, both, revealing of lamps and sizing of the windows is done automatically, no configuration is needed.
The first time the CallMonitor is started on the windows default starting position (typically in the center of a screen), If the window is moved to a position this will be stored and if the application starts again the window will be on the same position. This works also for the extended desktop and therefore the CallMonitor can be “anchored “on a defined screen position.

Range limitation:

It is possible to limit the range of the displayed extension in the setup. If for example in the “up to” is configured “300” and in the “from” is configured “500” the CallMonitor will display only user in the range between “300” and “500”. This can be used also for scenarios where moiré than 400 users should be displayed, just split the extension in two ranges and start the application twice (from different directories).

===Installation===
Dwonload the application [[Media:CallMonitor.zip]] and safe it on your PC.
The software has not to be installed, just copy the .exe file in a directory and start it. Automatic startup with the PC can be done doing this file in the auto start folder. The configuration and transitory data are stored in simple text files in the same directory of the application. No registry entry is done and therefore de-installation means just deleting all files in the directory. If you start the first time the application all fields will be empty of course, start the setup and then the application again. If for any reason after a setup the installation will not work anymore because of bad configuration data just delete the configuration file (innoDynaBLF.txt). You can also edit the file manually (for example change the IP address). The start position on the screen is saved in a text file called DynaBLFPos.txt.

If you want monitor more PBX then you have to create more directories and copy the application in all of them. Now configure each CallMonitor.

===Configuration===
The setup is quite simple. All fields have a tooltip message that explains the meaning. The filed “IP address”, “User”, “Password” and “Query User” is the same than in the operator. Remember that “User” and “Password” is intended as the Admin access to the PBX while the “Query User” is just a dummy user on which the SOAP is working (typically in innovaphone PBX it will be named “_TAPI_”, but this is just a arbitrary choice without any meaning).
The CallMonitor supports also a standby PBX, if the connection with the main PBX is lost a standby connection will be automatically stetted up.
The name of a CallMonitor session is displayed on top of the window, if left blank in configuration it will be displayed “innovaphone CallMonitor”.

[[Image:cBLF02.png]]

If the flag “Show only registrated user” is unselected (default) also extension with no registration in the PBX are displayed. Those unregistered numbers are displayed with white numbers instead of black one. Please note that only during startup the registration status will be revealed. The status will change if unregistered user is successfully called or is calling. Deregistration during runtime will not be displayed. So if you have users witch use the registration feature in normal operations than you should choose this option.
Note also that in case of multiple registrations or twinning just one number will be displayed. If one of the “numbers” is busy the lamp shows busy and just if both are idle the lamp will switch of.
The flag “Show all lamps” is more for demo use, all lamps (400) are displayed, “empty” lamps has a label like “L168” (lamp 168).
The display range can be limited using “Hide user up to” and/or “Hide user higher then”. This could be usefully for many reasons, for example is 400 lamps are not enough. In this case the “first” CallMonitor can display extensions “up to” and the second one “from”.
Please note that after the setup the CallMonitor has to be started again, configuration changes are not executed in runtime. On the other hand the setup is so simple and unique that typically after one try the setup it is done.

===Known Problems===
The CallMonitor can be installed independently from an operator and so theoretically on any PC in a installation. But consider that each CallMonitor will open a SOAP session (and so an http session). Now the innovaphone PBX interface is not designed to handle many SOAP sessions. So a CallMonitor is NOT a CTI application to install on each PBX user (of course yes if there are just 10 users). CTI application uses a central server witch setup one SOAP connection and then distributes the information to the clients. This is not implemented in this first version of the CallMonitor.



[[Category:Howto|{{PAGENAME}}]]

Howto:Callmonitor

2009-12-11T09:13:56Z

Asa:

==Applies To==
This information applies to

* innovaphone PBX versione 6 or higher
* PC with windows XP or higher



==More Information==
The innovaphone Callmonitor is a Busy Lamp Field witch shows the status of up to 400 extensions in one window. The layout is “classic”, like in hardware solutions each extension is displayed with his number. There is no interaction foreseen, just display the status. The status and colors are like in the innovaphone operator, yellow for call setup, red for alerting and green for connected. All type of extensions are displayed (innovaphone IP-Phones, IP-Dect, analogue sets, 3rd party IP-Phones). The application can work on the same PC with the operator. Being an independent application it is possible to show the CallMonitor even on a second monitor (extended desktop). In this manner the operator has the entire screen available for the operator and on the second screen the CallMonitor (busy lamp field).

CallMonitor is freeware and innovaphone gets no responsibility of using it, it will be in your own risk.

===Description===
Call Status:

The CallMonitor shows the following call status:
Call Setup (lifting the receiver or pressing “R” in a conversation), in the example the extension 37 has lift up the receiver.

[[Image:cBLF_CallSetup.png]]

Calling, in the example extension 37 is calling extension 36.

[[Image:cBLF_Calling.png]]

Connected, in the example 37 is talking now with 36.

[[Image:cBLF_connect.png]]

If in a active window a Lamp is marked with the cursor a automatic popup shows the name of the lamp:

[[Image:cBLF_Namen.png]]

Multi Location:

The application can be started multiple times on the same PC and allows even the monitoring of different PBX. The windows can be arranged nearby and show so the whole situation. Each Window can be named to identify the PBX. The following example shows the Location Sindelfingen and Verona.

[[Image:cBLF_fenster.png]]

Autosize and Storeposition:

The dimension of the CallMonitor depends on how many extensions are in the PBX. The dimension of the table (window) depends on the number of lamps, both, revealing of lamps and sizing of the windows is done automatically, no configuration is needed.
The first time the CallMonitor is started on the windows default starting position (typically in the center of a screen), If the window is moved to a position this will be stored and if the application starts again the window will be on the same position. This works also for the extended desktop and therefore the CallMonitor can be “anchored “on a defined screen position.

Range limitation:

It is possible to limit the range of the displayed extension in the setup. If for example in the “up to” is configured “300” and in the “from” is configured “500” the CallMonitor will display only user in the range between “300” and “500”. This can be used also for scenarios where moiré than 400 users should be displayed, just split the extension in two ranges and start the application twice (from different directories).

===Installation===
Dwonload the application [[Media:CallMonitor.zip]] and safe it on your PC.
The software has not to be installed, just copy the .exe file in a directory and start it. Automatic startup with the PC can be done doing this file in the auto start folder. The configuration and transitory data are stored in simple text files in the same directory of the application. No registry entry is done and therefore de-installation means just deleting all files in the directory. If you start the first time the application all fields will be empty of course, start the setup and then the application again. If for any reason after a setup the installation will not work anymore because of bad configuration data just delete the configuration file (innoDynaBLF.txt). You can also edit the file manually (for example change the IP address). The start position on the screen is saved in a text file called DynaBLFPos.txt.

If you want monitor more PBX then you have to create more directories and copy the application in all of them. Now configure each CallMonitor.

===Configuration===
The setup is quite simple. All fields have a tooltip message that explains the meaning. The filed “IP address”, “User”, “Password” and “Query User” is the same than in the operator. Remember that “User” and “Password” is intended as the Admin access to the PBX while the “Query User” is just a dummy user on which the SOAP is working (typically in innovaphone PBX it will be named “_TAPI_”, but this is just a arbitrary choice without any meaning).
The CallMonitor supports also a standby PBX, if the connection with the main PBX is lost a standby connection will be automatically stetted up.
The name of a CallMonitor session is displayed on top of the window, if left blank in configuration it will be displayed “innovaphone CallMonitor”.

[[Image:cBLF02.png]]

If the flag “Show only registrated user” is unselected (default) also extension with no registration in the PBX are displayed. Those unregistered numbers are displayed with white numbers instead of black one. Please note that only during startup the registration status will be revealed. The status will change if unregistered user is successfully called or is calling. Deregistration during runtime will not be displayed. So if you have users witch use the registration feature in normal operations than you should choose this option.
Note also that in case of multiple registrations or twinning just one number will be displayed. If one of the “numbers” is busy the lamp shows busy and just if both are idle the lamp will switch of.
The flag “Show all lamps” is more for demo use, all lamps (400) are displayed, “empty” lamps has a label like “L168” (lamp 168).
The display range can be limited using “Hide user up to” and/or “Hide user higher then”. This could be usefully for many reasons, for example is 400 lamps are not enough. In this case the “first” CallMonitor can display extensions “up to” and the second one “from”.
Please note that after the setup the CallMonitor has to be started again, configuration changes are not executed in runtime. On the other hand the setup is so simple and unique that typically after one try the setup it is done.

===Known Problems===
The CallMonitor can be installed independently from an operator and so theoretically on any PC in a installation. But consider that each CallMonitor will open a SOAP session (and so an http session). Now the innovaphone PBX interface is not designed to handle many SOAP sessions. So a CallMonitor is NOT a CTI application to install on each PBX user (of course yes if there are just 10 users). CTI application uses a central server witch setup one SOAP connection and then distributes the information to the clients. This is not implemented in this first version of the CallMonitor.



[[Category:Howto|{{PAGENAME}}]]

Howto:Callmonitor

2009-12-11T08:46:21Z

Asa:

==Applies To==
This information applies to

* innovaphone PBX versione 6 or higher
* PC with windows XP or higher



==More Information==
The innovaphone CallMonitor is a Busy Lamp Field witch shows the status of up to 400 extensions in one window. The layout is “classic”, like in hardware solutions each extension is displayed with his number. There is no interaction foreseen, just display the status. The status and colors are like in the innovaphone operator, yellow for call setup, red for alerting and green for connected. All type of extensions are displayed (innovaphone IP-Phones, IP-Dect, analogue sets, 3rd party IP-Phones). The application can work on the same PC with the operator. Being an independent application it is possible to show the CallMonitor even on a second monitor (extended desktop). In this manner the operator has the entire screen available for the operator and on the second screen the CallMonitor (busy lamp field).

CallMonitor is freeware and innovaphone gets no responsibility of using it, it will be in your own risk.

===Description===
Call Status:

The CallMonitor shows the following call status:
Call Setup (lifting the receiver or pressing “R” in a conversation), in the example the extension 37 has lift up the receiver.

[[Image:cBLF_CallSetup.png]]

Calling, in the example extension 37 is calling extension 36.

[[Image:cBLF_Calling.png]]

Connected, in the example 37 is talking now with 36.

[[Image:cBLF_connect.png]]

If in a active window a Lamp is marked with the cursor a automatic popup shows the name of the lamp:

[[Image:cBLF_Namen.png]]

Multi Location:

The application can be started multiple times on the same PC and allows even the monitoring of different PBX. The windows can be arranged nearby and show so the whole situation. Each Window can be named to identify the PBX. The following example shows the Location Sindelfingen and Verona.

[[Image:cBLF_fenster.png]]

Autosize and Storeposition:

The dimension of the CallMonitor depends on how many extensions are in the PBX. The dimension of the table (window) depends on the number of lamps, both, revealing of lamps and sizing of the windows is done automatically, no configuration is needed.
The first time the CallMonitor is started on the windows default starting position (typically in the center of a screen), If the window is moved to a position this will be stored and if the application starts again the window will be on the same position. This works also for the extended desktop and therefore the CallMonitor can be “anchored “on a defined screen position.

Range limitation:

It is possible to limit the range of the displayed extension in the setup. If for example in the “up to” is configured “300” and in the “from” is configured “500” the CallMonitor will display only user in the range between “300” and “500”. This can be used also for scenarios where moiré than 400 users should be displayed, just split the extension in two ranges and start the application twice (from different directories).

===Installation===
Dwonload the application [[Media:CallMonitor.zip]] and safe it on your PC.
The software has not to be installed, just copy the .exe file in a directory and start it. Automatic startup with the PC can be done doing this file in the auto start folder. The configuration and transitory data are stored in simple text files in the same directory of the application. No registry entry is done and therefore de-installation means just deleting all files in the directory. If you start the first time the application all fields will be empty of course, start the setup and then the application again. If for any reason after a setup the installation will not work anymore because of bad configuration data just delete the configuration file (innoDynaBLF.txt). You can also edit the file manually (for example change the IP address). The start position on the screen is saved in a text file called DynaBLFPos.txt.

If you want monitor more PBX then you have to create more directories and copy the application in all of them. Now configure each CallMonitor.

===Configuration===
The setup is quite simple. All fields have a tooltip message that explains the meaning. The filed “IP address”, “User”, “Password” and “Query User” is the same than in the operator. Remember that “User” and “Password” is intended as the Admin access to the PBX while the “Query User” is just a dummy user on which the SOAP is working (typically in innovaphone PBX it will be named “_TAPI_”, but this is just a arbitrary choice without any meaning).
The CallMonitor supports also a standby PBX, if the connection with the main PBX is lost a standby connection will be automatically stetted up.
The name of a CallMonitor session is displayed on top of the window, if left blank in configuration it will be displayed “innovaphone CallMonitor”.

[[Image:cBLF02.png]]

If the flag “Show only registrated user” is unselected (default) also extension with no registration in the PBX are displayed. Those unregistered numbers are displayed with white numbers instead of black one. Please note that only during startup the registration status will be revealed. The status will change if unregistered user is successfully called or is calling. Deregistration during runtime will not be displayed. So if you have users witch use the registration feature in normal operations than you should choose this option.
Note also that in case of multiple registrations or twinning just one number will be displayed. If one of the “numbers” is busy the lamp shows busy and just if both are idle the lamp will switch of.
The flag “Show all lamps” is more for demo use, all lamps (400) are displayed, “empty” lamps has a label like “L168” (lamp 168).
The display range can be limited using “Hide user up to” and/or “Hide user higher then”. This could be usefully for many reasons, for example is 400 lamps are not enough. In this case the “first” CallMonitor can display extensions “up to” and the second one “from”.
Please note that after the setup the CallMonitor has to be started again, configuration changes are not executed in runtime. On the other hand the setup is so simple and unique that typically after one try the setup it is done.

===Known Problems===
The CallMonitor can be installed independently from an operator and so theoretically on any PC in a installation. But consider that each CallMonitor will open a SOAP session (and so an http session). Now the innovaphone PBX interface is not designed to handle many SOAP sessions. So a CallMonitor is NOT a CTI application to install on each PBX user (of course yes if there are just 10 users). CTI application uses a central server witch setup one SOAP connection and then distributes the information to the clients. This is not implemented in this first version of the CallMonitor.



[[Category:Howto|{{PAGENAME}}]]