innovaphone wiki - User contributions [en]

Howto:Ilink-crm-ext- ilink - Partner App

2025-12-18T16:07:15Z

Carstengericke: /* Contact */

[[Image:ilink.jpg|200px|right|/Ilink.jpg]]

==Product Name==


ilink Kommunikationssysteme GmbH [https://www.ilink.de/ilink-crmext/info.html ilink CRM Extensions]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed March 2023.

==Category==

[[Category:Partner Apps|{{PAGENAME}}]]
{{Category:3rdParty App Development}}
[[Category:3rdParty App Development|{{PAGENAME}}]]

==Vendor==



[[Image:ilink.jpg|150px|/Ilink.jpg]]





[https://www.ilink.de/ ilink - About us]

==Description==






ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).


[https://www.ilink.de/ilink-crmext/info.html ilink - About this application]

==Licensing==



[https://www.ilink.de/ilink-crmext/license.html See ilink crm-ext license conditions]

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r2 or higher
===Application versions used for interop testing===


* ilink ilink-crm-ext 1008 final, 27/03/2023

* innovaphone V13r2, 15r1sr3

==Configuration==










[https://www.ilink.de/ilink-crmext/install-configuration.html See ilink configuration guide for innovaphone myApps]

Please note: The name of the PBX object must be spelled exactly: ilink-crmext
Using another name leads to an error message "ilink-crmext" in the log files.

==Contact==




{|
| ilink Kommunikationssysteme GmbH
|-
| Tel: +49 30 28526 1254
|-
|Mob: +49 171 6407377
|-
| Mail: [mailto:info@ilink.de info@ilink.de]
|}
Open Q&A and product demo and discussions: Every Wednesday at 10:00 here: https://sametime.dnug.de/meeting/CRMIntegrationen

For any questions please refer to [https://www.ilink.de/ilink-crmext/support.html our contact page].

Howto:Ilink-crm-ext- ilink - Partner App

2025-12-18T16:06:20Z

Carstengericke: /* Contact */

[[Image:ilink.jpg|200px|right|/Ilink.jpg]]

==Product Name==


ilink Kommunikationssysteme GmbH [https://www.ilink.de/ilink-crmext/info.html ilink CRM Extensions]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed March 2023.

==Category==

[[Category:Partner Apps|{{PAGENAME}}]]
{{Category:3rdParty App Development}}
[[Category:3rdParty App Development|{{PAGENAME}}]]

==Vendor==



[[Image:ilink.jpg|150px|/Ilink.jpg]]





[https://www.ilink.de/ ilink - About us]

==Description==






ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).


[https://www.ilink.de/ilink-crmext/info.html ilink - About this application]

==Licensing==



[https://www.ilink.de/ilink-crmext/license.html See ilink crm-ext license conditions]

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r2 or higher
===Application versions used for interop testing===


* ilink ilink-crm-ext 1008 final, 27/03/2023

* innovaphone V13r2, 15r1sr3

==Configuration==










[https://www.ilink.de/ilink-crmext/install-configuration.html See ilink configuration guide for innovaphone myApps]

Please note: The name of the PBX object must be spelled exactly: ilink-crmext
Using another name leads to an error message "ilink-crmext" in the log files.

==Contact==




{|
| ilink Kommunikationssysteme GmbH
|-
| Tel: +49 30 28526 1254
|-
|Mob: +49 171 6407377
|-
| Mail: [mailto:info@ilink.de info@ilink.de]
|}
Open Q&A and product discussions: Every Wednesday at 10:00 here: https://sametime.dnug.de/meeting/CRMIntegrationen

For any questions please refer to [https://www.ilink.de/ilink-crmext/support.html our contact page].

Howto:Ilink-crm-ext- ilink - Partner App

2025-12-18T16:05:34Z

Carstengericke: /* Contact */

[[Image:ilink.jpg||200px|right]]

==Product Name==


ilink Kommunikationssysteme GmbH [https://www.ilink.de/ilink-crmext/info.html ilink CRM Extensions]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed March 2023.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
{{Category:3rdParty App Development}}
[[Category:3rdParty App Development|{{PAGENAME}}]]

==Vendor==



[[Image:ilink.jpg|150px]]





[https://www.ilink.de/ ilink - About us]

==Description==






ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).


[https://www.ilink.de/ilink-crmext/info.html ilink - About this application]

==Licensing==



[https://www.ilink.de/ilink-crmext/license.html See ilink crm-ext license conditions]

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r2 or higher
===Application versions used for interop testing===


* ilink ilink-crm-ext 1008 final, 27/03/2023

* innovaphone V13r2, 15r1sr3

==Configuration==










[https://www.ilink.de/ilink-crmext/install-configuration.html See ilink configuration guide for innovaphone myApps]

Please note: The name of the PBX object must be spelled exactly: ilink-crmext
Using another name leads to an error message "ilink-crmext" in the log files.

==Contact==




{|
| ilink Kommunikationssysteme GmbH
|-
| Tel: +49 30 28526 1254
|-
|Mob: +49 171 6407377
|-
| Mail: [mailto:info@ilink.de info@ilink.de]
|}
Open Q&A and product discussions: Every Wednesday at 10:00 here: https://sametime.dnug.de/meeting/CRMIntegrationen
|-
For any questions please refer to [https://www.ilink.de/ilink-crmext/support.html our contact page].

Howto:Ilink-crm-ext- ilink - Partner App

2025-12-18T16:04:58Z

Carstengericke: /* Contact */

[[Image:ilink.jpg||200px|right]]

==Product Name==


ilink Kommunikationssysteme GmbH [https://www.ilink.de/ilink-crmext/info.html ilink CRM Extensions]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed March 2023.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
{{Category:3rdParty App Development}}
[[Category:3rdParty App Development|{{PAGENAME}}]]

==Vendor==



[[Image:ilink.jpg|150px]]





[https://www.ilink.de/ ilink - About us]

==Description==






ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).


[https://www.ilink.de/ilink-crmext/info.html ilink - About this application]

==Licensing==



[https://www.ilink.de/ilink-crmext/license.html See ilink crm-ext license conditions]

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r2 or higher
===Application versions used for interop testing===


* ilink ilink-crm-ext 1008 final, 27/03/2023

* innovaphone V13r2, 15r1sr3

==Configuration==










[https://www.ilink.de/ilink-crmext/install-configuration.html See ilink configuration guide for innovaphone myApps]

Please note: The name of the PBX object must be spelled exactly: ilink-crmext
Using another name leads to an error message "ilink-crmext" in the log files.

==Contact==




{|
| ilink Kommunikationssysteme GmbH
|-
| Tel: +49 30 28526 1254
|-
|Mob: +49 171 6407377
|-
| Mail: [mailto:info@ilink.de info@ilink.de]
|}
Open Q&A and product discussions: Every Wednesday at 10:00 here: https://sametime.dnug.de/meeting/CRMIntegrationen
For any questions please refer to [https://www.ilink.de/ilink-crmext/support.html our contact page].

Howto:Ilink-crm-ext- ilink - Partner App

2025-12-18T15:41:17Z

Carstengericke: /* Application versions used for interop testing */

[[Image:ilink.jpg||200px|right]]

==Product Name==


ilink Kommunikationssysteme GmbH [https://www.ilink.de/ilink-crmext/info.html ilink CRM Extensions]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed March 2023.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
{{Category:3rdParty App Development}}
[[Category:3rdParty App Development|{{PAGENAME}}]]

==Vendor==



[[Image:ilink.jpg|150px]]





[https://www.ilink.de/ ilink - About us]

==Description==






ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).


[https://www.ilink.de/ilink-crmext/info.html ilink - About this application]

==Licensing==



[https://www.ilink.de/ilink-crmext/license.html See ilink crm-ext license conditions]

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r2 or higher
===Application versions used for interop testing===


* ilink ilink-crm-ext 1008 final, 27/03/2023

* innovaphone V13r2, 15r1sr3

==Configuration==










[https://www.ilink.de/ilink-crmext/install-configuration.html See ilink configuration guide for innovaphone myApps]

Please note: The name of the PBX object must be spelled exactly: ilink-crmext
Using another name leads to an error message "ilink-crmext" in the log files.

==Contact==




{|
| ilink Kommunikationssysteme GmbH
|-
| Tel: +49 30 28526 1254
|-
|Mob: +49 171 6407377
|-
| Mail: [mailto:info@ilink.de info@ilink.de]
|}

For any questions please refer to [https://www.ilink.de/ilink-crmext/support.html our contact page].

Howto:Ilink-crm-ext- ilink - Partner App

2025-12-18T15:38:54Z

Carstengericke: /* Contact */

[[Image:ilink.jpg||200px|right]]

==Product Name==


ilink Kommunikationssysteme GmbH [https://www.ilink.de/ilink-crmext/info.html ilink CRM Extensions]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed March 2023.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
{{Category:3rdParty App Development}}
[[Category:3rdParty App Development|{{PAGENAME}}]]

==Vendor==



[[Image:ilink.jpg|150px]]





[https://www.ilink.de/ ilink - About us]

==Description==






ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).


[https://www.ilink.de/ilink-crmext/info.html ilink - About this application]

==Licensing==



[https://www.ilink.de/ilink-crmext/license.html See ilink crm-ext license conditions]

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r2 or higher
===Application versions used for interop testing===


* ilink ilink-crm-ext 1008 final, 27/03/2023

* innovaphone V13r2

==Configuration==










[https://www.ilink.de/ilink-crmext/install-configuration.html See ilink configuration guide for innovaphone myApps]

Please note: The name of the PBX object must be spelled exactly: ilink-crmext
Using another name leads to an error message "ilink-crmext" in the log files.

==Contact==




{|
| ilink Kommunikationssysteme GmbH
|-
| Tel: +49 30 28526 1254
|-
|Mob: +49 171 6407377
|-
| Mail: [mailto:info@ilink.de info@ilink.de]
|}

For any questions please refer to [https://www.ilink.de/ilink-crmext/support.html our contact page].

Howto:Ilink-crm-ext- ilink - Partner App

2023-08-10T12:44:15Z

Carstengericke: The name of the PBX object must be spelled exactly: ilink-crmext

[[Image:ilink.jpg||200px|right]]

==Product Name==


ilink Kommunikationssysteme GmbH [https://www.ilink.de/ilink-crmext/info.html ilink CRM Extensions]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed March 2023.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
{{Category:3rdParty App Development}}
[[Category:3rdParty App Development|{{PAGENAME}}]]

==Vendor==



[[Image:ilink.jpg|150px]]





[https://www.ilink.de/ ilink - About us]

==Description==






ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).


[https://www.ilink.de/ilink-crmext/info.html ilink - About this application]

==Licensing==



[https://www.ilink.de/ilink-crmext/license.html See ilink crm-ext license conditions]

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r2 or higher
===Application versions used for interop testing===


* ilink ilink-crm-ext 1008 final, 27/03/2023

* innovaphone V13r2

==Configuration==










[https://www.ilink.de/ilink-crmext/install-configuration.html See ilink configuration guide for innovaphone myApps]

Please note: The name of the PBX object must be spelled exactly: ilink-crmext
Using another name leads to an error message "ilink-crmext" in the log files.

==Contact==




{|
| ilink Kommunikationssysteme GmbH
|-
| Kurfürstendamm 67
|-
| 10707 Berlin Germany
|-
| Tel: +49 30 28526 1254
|-
| Mail: [mailto:info@ilink.de info@ilink.de]
|}

For any questions please refer to [https://www.ilink.de/ilink-crmext/support.html our contact page].

Howto:Ilink-crm-ext- ilink - Partner App

2023-05-02T13:12:09Z

Carstengericke: /* Application versions used for interop testing */

[[Image:ilink.jpg||200px|right]]

==Product Name==


ilink Kommunikationssysteme GmbH [https://www.ilink.de/ilink-crmext/info.html ilink CRM Extensions]

==Certification Status==


==Category==




==Vendor==



[[Image:ilink.jpg|150px]]





[https://www.ilink.de/ ilink - About us]

==Description==






ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).


[https://www.ilink.de/ilink-crmext/info.html ilink - About this application]







==Functions==






=== Provided APIs ===






==Licensing==



https://www.ilink.de/ilink-crmext/license.html

==Prerequisites==



==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r2 or higher
===Application versions used for interop testing===


* ilink ilink-crm-ext 1008 final, 27/03/2023

* innovaphone V13r2

==Configuration==










https://www.ilink.de/ilink-crmext/install-configuration.html

==Contact==




{|
| ilink Kommunikationssysteme GmbH
|-
| Kurfürstendamm 67
|-
| 10707 Berlin Germany
|-
| Tel: +49 30 28526 1254
|-
| Mail: [mailto:info@ilink.de info@ilink.de]
|}

For any questions please refer to [https://www.ilink.de/ilink-crmext/support.html our contact page].

File:Ilink.jpg

2023-05-02T13:00:25Z

Carstengericke:

Howto:Ilink-crm-ext- ilink - Partner App

2023-05-02T12:59:25Z

Carstengericke:

[[Image:ilink.jpg||200px|right]]

==Product Name==


ilink Kommunikationssysteme GmbH [https://www.ilink.de/ilink-crmext/info.html ilink CRM Extensions]

==Certification Status==


==Category==




==Vendor==



[[Image:ilink.jpg|150px]]





[https://www.ilink.de/ ilink - About us]

==Description==






ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).


[https://www.ilink.de/ilink-crmext/info.html ilink - About this application]







==Functions==






=== Provided APIs ===






==Licensing==



https://www.ilink.de/ilink-crmext/license.html

==Prerequisites==



==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r2 or higher
===Application versions used for interop testing===


* vendorname productname versionno

* innovaphone V13r2 or higher

==Configuration==










https://www.ilink.de/ilink-crmext/install-configuration.html

==Contact==




{|
| ilink Kommunikationssysteme GmbH
|-
| Kurfürstendamm 67
|-
| 10707 Berlin Germany
|-
| Tel: +49 30 28526 1254
|-
| Mail: [mailto:info@ilink.de info@ilink.de]
|}

For any questions please refer to [https://www.ilink.de/ilink-crmext/support.html our contact page].

Howto:Ilink-crm-ext- ilink - Partner App

2023-05-02T12:54:21Z

Carstengericke:

[[Image:ilink.png||200px|right]]

==Product Name==


ilink Kommunikationssysteme GmbH [https://www.ilink.de/ilink-crmext/info.html ilink CRM Extensions]

==Certification Status==


==Category==




==Vendor==



[[Image:ilink.png|150px]]





[https://www.ilink.de/ ilink - About us]

==Description==






ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).


[https://www.ilink.de/ilink-crmext/info.html ilink - About this application]







==Functions==






=== Provided APIs ===






==Licensing==



https://www.ilink.de/ilink-crmext/license.html

==Prerequisites==



==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r2 or higher
===Application versions used for interop testing===


* vendorname productname versionno

* innovaphone V13r2 or higher

==Configuration==










https://www.ilink.de/ilink-crmext/install-configuration.html

==Contact==




{|
| ilink Kommunikationssysteme GmbH
|-
| Kurfürstendamm 67
|-
| 10707 Berlin Germany
|-
| Tel: +49 30 28526 1254
|-
| Mail: [mailto:info@ilink.de info@ilink.de]
|}

For any questions please refer to [https://www.ilink.de/ilink-crmext/support.html our contact page].

Howto:Ilink-crm-ext- ilink - Partner App

2023-05-02T12:53:13Z

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2023-05-02T12:52:54Z

Carstengericke:

ilink

Howto:Ilink-crm-ext- ilink - Partner App

2023-05-02T11:38:17Z

Carstengericke: Created page with "==Description== ilink CRM Extensions ist eine leichtgewichtige und flexible Windows-App zur Anrufer-Erkennung sowie zur Wahl von Telefonnummern über Tischtelefone per Mausklick. Und das funktioniert auch aus dem Home-Office! Ein Popup-Fenster zeigt Informationen wie Anrufernamen, Firma,  Ort und Telefonnummer zu eingehenden Anrufen. Diese Informationen werden direkt aus Ihrem CRM-System, aus Ihrem Adressbuch oder aus öffentlichen Telefonbüchern entnommen. Mit de..."

==Description==
ilink CRM Extensions ist eine leichtgewichtige und flexible Windows-App zur Anrufer-Erkennung sowie zur Wahl von Telefonnummern über Tischtelefone per Mausklick. Und das funktioniert auch aus dem Home-Office!

Ein Popup-Fenster zeigt Informationen wie Anrufernamen, Firma,  Ort und Telefonnummer zu eingehenden Anrufen. Diese Informationen werden direkt aus Ihrem CRM-System, aus Ihrem Adressbuch oder aus öffentlichen Telefonbüchern entnommen. Mit dem "Kontakt-öffnen"-Schalter können Anwender den entsprechenden Kontakt direkt im CRM-System öffnen. Telefonanrufe können aus vielen CRM-Systemen per Mausklick oder aus fast allen Windows-Anwendungen per Hotkey gemacht werden.

Zu den unterstützten CRM-Systeme gehören:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC-Datenbanken - anpassbar durch SQL-Befehle, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Unterstützte Online-Telefonbücher: telefonbuch.de (Deutschland), Das Örtliche (Deutschland), local.ch (Schweiz), search.ch (Schweiz), herold.at (Österreich), whitepages.com (USA).

ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, SAP, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).

https://www.ilink.de/ilink-crmext/info.html

==Licensing==
https://www.ilink.de/ilink-crmext/license.html

===Release Notes===
1008 final, 27/03/2023

===Roadmap===
Die Anwendungswelt, in der Menschen ihre Kontakte und zugehörige Informationen speichern, wächst schnell. ilink widmet sich der Bereitstellung von Integrationen für Ihre Kunden je nach Bedarf. Nehmen Sie Kontakt mit uns auf und sprechen Sie mit uns: info@ilink.de

The world of applications in which people store their contacts and related information is growing rapidly. ilink is dedicated to providing integrations for your customers based on their needs. Contact us and talk to us: info@ilink.de

==Configuration==
https://www.ilink.de/ilink-crmext/install-configuration.html

==Contact==
Unterstützung: Bei Frage bitte eine Email an support@ilink.de schicken.</div></p>

Support: If you have any questions, please send an email to support@ilink.de.</div></p>

https://www.ilink.de/ilink-crm-ext/support.html

Howto:Ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – 3rd Party Product

2023-05-02T11:12:49Z

Carstengericke:

[[Image:ilink-Logo.jpg||200px|right]]
==Product Name==
[https://www.ilink.de/tcsfdc/index-en.html ilink TeamCall for Salesforce.com]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2019.

==Category==
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==

[https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]

Kurfürstendamm 67, 10707 Berlin, Germany

[mailto:sales@ilink.de sales@ilink.de]

==Description==
ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.

ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.

ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.

[[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]

==Functions==

ilink TeamCall for Salesforce.com offers these key features:
*seamless Salesforce.com CRM and workflow integration, customizable
*high audio quality through your innovaphone/SIP phone
*familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call
*easy outbound calls through click-to-call of your Salesforce.com contacts
*prefix dial
*speed dial
*new case creation (auto-prefilled, auto-translation of subject)
*automatic inbound call screen-popup: contacts, leads, cases etc.
*full Salesforce.com wrap-up call workflow
*save your phone call reports as Salesforce.com tasks or events
*latest calls and My calls today lists for quick overviews
*supports Salesforce.com Lightning, Service Cloud Console and Classic modes
*compatible with Windows and macOS
*easy install through Salesforce.com CallCenter - no client component

[[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]

*For a first impression of the look and feel of the software, please see this product video:
[https://www.ilink.de/tcsfdc/index-en.html#features ilink TeamCall Salesforce for Innovaphone - product demo video]

*For more details on features and benefits see this PDF
[[Media:ilink-TCSFDC_innovaphone-Whitepaper_v2_2c.pdf|ilink TeamCall Salesforce for Innovaphone - Lightning telephony workflow for contact center]]

==Version==
For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.

==Licensing==
ilink TeamCall for Salesforce.com is available as a subscription-based per user on-demand license including support service. For innovaphone, we offer two different license types with different CTI feature sets: Basic and Standard.For details, please see our webpage [https://www.ilink.de/tcsfdc/index-en.html#pricing ilink TeamCall Salesforce.com for Innovaphone - licensing] or ask for a quotation
==Configuration==
The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:
[[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]
The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].

==Summary==
ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.

ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.

Customers of ilink TeamCall for Salesforce.com can rely on ilinks 30+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.

Prices: ilink offers two different feature-sets, “basic and standard plan”.
Please contact our Professional Services team for details.