https://wiki.innovaphone.com/api.php?action=feedcontributions&feedformat=atom&user=Caserispreussinnovaphone wiki - User contributions [en]2026-06-27T01:14:34ZUser contributionsMediaWiki 1.42.3https://wiki.innovaphone.com/index.php?title=Howto:TIMIO._Contact_Center_-_CASERIS_GmbH_-_Partner_App&diff=79928Howto:TIMIO. Contact Center - CASERIS GmbH - Partner App2026-06-02T14:56:58Z<p>Caserispreuss: /* Description */</p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris Logo innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- Place product logo. Use the application-tile-logo. Don't change logo size. --><br />
[[Image:Caseris-timio.png|100px|/Caseris-timio.png|/Caseris-timio.png]]<br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage -->[https://www.caseris.de/innovaphone-contact-center/ TIMIO. Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be added by innovaphone upon document check, app availability in innovaphone-appstore & operational check --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check --><br />
<!-- {{Category:Product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris Logo innovaphone.png|150px|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
<!-- Give some introducting words about the vendor itself. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
'''CASERIS GmbH – Software Made in Germany for Efficient Customer Communication'''<br><br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
<!-- For further information refer to vendor website via link --><br />
[https://www.caseris.de/ueber-caseris/ CASERIS GmbH - About us]<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- place optional product logo or functional overview. --><br />
<br />
<!-- Give description about the main product purpose. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
[[File:Cas-smig-2026.png|right|250x250px|/Cas-smig-2026.png]]<br />
This '''TIMIO. Contact Center App''' is used to integrate a full-featured CASERIS Omnichannel Contact Center into innovaphone myApps, providing agents with a fully embedded omnichannel workspace.<br />
<br />
CASERIS and innovaphone share a common vision: powerful, sovereign communication software developed and operated in Germany. Both solutions are built on the principles of data sovereignty and GDPR compliance.<br />
<br />
TIMIO. Contact Center complements the innovaphone myApps ecosystem without competing with it. While innovaphone provides the trusted telephony and UC foundation – PBX, presence and collaboration – TIMIO. Contact Center adds structured omnichannel customer dialogue: routing, IVR, AI-assisted workflows, email management, and real-time reporting.<br />
<br />
The integration is deep: single sign-on, presence synchronisation, and a zero-installation experience for end users. TIMIO. launches directly from within myApps – no media breaks. Two German manufacturers. One architecture. Full data control.<br />
<br />
'''Please note:''' This app does not include a Contact Center. A running full-featured CASERIS Omnichannel Contact Center instance is required for operation – either as an on-premise installation ([https://www.caseris.de/produkte/timio-cx/contact-center TIMIO. CX Contact Center]) or as a cloud subscription ([https://www.caseris.de/produkte/timio-360/module-funktionen TIMIO. 360], excluding Collaboration modules and telephony add-ons, as these are provided by innovaphone myApps).<br />
<br />
<!-- For further information refer to vendor product website via link --><br />
[https://www.caseris.de/innovaphone-contact-center/ CASERIS GmbH - About this application]<br />
<br />
'''TIMIO. Contact Center''' -><br />
have a look at the [https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<!-- Some formatting WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<!-- [[Image:ProductLogo.png]] --><br />
<!-- some text --><br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the application. Use formatting if needed --><br />
<!-- Preferred format is a short list of functions/buzz words offered by the product --> <br />
<br />
<!--<br />
* Feature1<br />
* Feature2<br />
* Feature3<br />
--><br />
===myApps Integration===<br />
* agent workspace integrated in myApps<br />
* single sign on<br />
* presence synchronistation<br />
<br />
===TIMIO. Contact Center===<br />
For a list of all features look here:<br />
[https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<br />
===Multi-PBX ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Multi-PBX-systems / Master-Slave --><br />
<!-- I.e. can the application be operated towards slave-pbxes, by slave-users, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
There are no known restrictions.<br />
<br />
===Cloud ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Cloud-environments / Hosted PBXes --><br />
<!-- I.e. can the application be operated via NAT-boundaries, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
Use innovaphone Cloud PBX together with TIMIO.360 cloud contact center.<br />
<br />
===Supported languages===<br />
<!-- Mandatory topic. --> <br />
<!-- List the translated languages which the application provides. Comma-separated is sufficient --><br />
<!-- Example: * English, German, French --><br />
English, German<br />
<br />
=== Provided APIs ===<br />
<!-- Optional topic. --> <br />
<!-- name APIs which product provides - if any --> <br />
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs --> <br />
No APIs provided.<br />
<!--<br />
* API1<br />
* API2<br />
* API3<br />
--><br />
<br />
==Licensing==<br />
<!-- Mandatory topic. --> <br />
<!-- Give information about costs and licensing model. Use formatting if needed --><br />
<!-- Provide exact license type (App or Service) and license name (manufacturer-appname): --><br />
'''TIMIO. Contact Center''' (cloud/on-premise) agent licences are required. Please reach out to [https://www.caseris.de/beratung our sales team].<br />
<br />
==Prerequisites==<br />
<!-- Optional topic. --><br />
<!-- If applicable, name any system requirements / technical requirements. For example, if the function of the free app requires the use of software for which a fee is charged. --><br />
'''TIMIO. Contact Center'''<br />
* TIMIO.360 cloud subscription<br />
OR<br />
* on-premise installation<br />
'''innovaphone PBX'''<br />
* Working innovaphone PBX<br />
* innovaphone soft-/hardphones for telephony<br />
'''innovaphone myApps'''<br />
* administrative rights for configuration<br />
<br />
==Versions==<br />
<!-- Mandatory topic. --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
===Compatible innovaphone firmware versions===<br />
<!-- List compatible major innovaphone firmware versions. Several listings are valid --><br />
* innovaphone >= v15r1<br />
===Application versions used for interop testing===<br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- replace 3rd-Pty-Application by real name --><br />
* TIMIO. Contact Center v18.01<br />
<!-- adjust tested innovaphone FW --><br />
* innovaphone v15r1<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application --><br />
<!-- We recommend to add a link to your website providing this information or alternatively provide a PDF-formatted config document. --><br />
<br />
<!-- List the config steps by adding text & pictures --><br />
<!-- Name used APIs to be activated in ap-objects --><br />
<!-- Explain app license assignment to users or service lics to app objects --><br />
<br />
<!-- Also list required configuration steps for Multi-PBX-systems and/or Cloud-environments if applicable when stated above --><br />
<br />
<!-- If not present, no certificate will be given at all --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
* install app and create instance<br />
* open innovaphone settings app<br />
* choose TIMIO. Contact Center and add your TIMIO. instance<br />
* TIMIO. App will appear to selected users in myApps client<br />
<br />
[[Image:Caseris settings app.png|650px|/Caseris_settings_app.png|/Caseris_settings_app.png]]<br><br />
<br />
[[Image:Caseris settings app overview.png|650px|/Caseris_settings_app_overview.png|/Caseris_settings_app_overview.png]]<br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests and support. --> <br />
<!-- You may give personal or general contact data or refer to external contact page --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|- <br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
For any questions please refer to [https://www.caseris.de/kontakt our contact page].</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:TIMIO._Contact_Center_-_CASERIS_GmbH_-_Partner_App&diff=79923Howto:TIMIO. Contact Center - CASERIS GmbH - Partner App2026-06-02T13:33:41Z<p>Caserispreuss: /* Product Name */</p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris Logo innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- Place product logo. Use the application-tile-logo. Don't change logo size. --><br />
[[Image:Caseris-timio.png|100px|/Caseris-timio.png|/Caseris-timio.png]]<br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage -->[https://www.caseris.de/innovaphone-contact-center/ TIMIO. Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be added by innovaphone upon document check, app availability in innovaphone-appstore & operational check --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check --><br />
<!-- {{Category:Product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris Logo innovaphone.png|150px|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
<!-- Give some introducting words about the vendor itself. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
'''CASERIS GmbH – Software Made in Germany for Efficient Customer Communication'''<br><br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
<!-- For further information refer to vendor website via link --><br />
[https://www.caseris.de/ueber-caseris/ CASERIS GmbH - About us]<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- place optional product logo or functional overview. --><br />
<br />
<!-- Give description about the main product purpose. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
[[File:Cas-smig-2026.png|right|250x250px|/Cas-smig-2026.png]]<br />
'''This TIMIO. Contact Center App''' is used to integrate a full-featured CASERIS Omnichannel Contact Center into innovaphone myApps, providing agents with a fully embedded omnichannel workspace.<br />
<br />
CASERIS and innovaphone share a common vision: powerful, sovereign communication software developed and operated in Germany. Both solutions are built on the principles of data sovereignty and GDPR compliance.<br />
<br />
TIMIO. Contact Center complements the innovaphone myApps ecosystem without competing with it. While innovaphone provides the trusted telephony and UC foundation – PBX, presence and collaboration – TIMIO. Contact Center adds structured omnichannel customer dialogue: routing, IVR, AI-assisted workflows, email management, and real-time reporting.<br />
<br />
The integration is deep: single sign-on, presence synchronisation, and a zero-installation experience for end users. TIMIO. launches directly from within myApps – no media breaks. Two German manufacturers. One architecture. Full data control.<br />
<br />
'''Please note:''' This app does not include a Contact Center. A running full-featured CASERIS Omnichannel Contact Center instance is required for operation – either as an on-premise installation ([https://www.caseris.de/produkte/timio-cx/contact-center TIMIO. CX Contact Center]) or as a cloud subscription ([https://www.caseris.de/produkte/timio-360/module-funktionen TIMIO. 360], excluding Collaboration modules and telephony add-ons, as these are provided by innovaphone myApps).<!-- For further information refer to vendor product website via link --><br />
[https://www.caseris.de/innovaphone-contact-center/ CASERIS GmbH - About this application]<br />
<br />
'''TIMIO. Contact Center''' -><br />
have a look at the [https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<!-- Some formatting WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<!-- [[Image:ProductLogo.png]] --><br />
<!-- some text --><br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the application. Use formatting if needed --><br />
<!-- Preferred format is a short list of functions/buzz words offered by the product --> <br />
<br />
<!--<br />
* Feature1<br />
* Feature2<br />
* Feature3<br />
--><br />
===myApps Integration===<br />
* agent workspace integrated in myApps<br />
* single sign on<br />
* presence synchronistation<br />
<br />
===TIMIO. Contact Center===<br />
For a list of all features look here:<br />
[https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<br />
===Multi-PBX ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Multi-PBX-systems / Master-Slave --><br />
<!-- I.e. can the application be operated towards slave-pbxes, by slave-users, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
There are no known restrictions.<br />
<br />
===Cloud ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Cloud-environments / Hosted PBXes --><br />
<!-- I.e. can the application be operated via NAT-boundaries, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
Use innovaphone Cloud PBX together with TIMIO.360 cloud contact center.<br />
<br />
===Supported languages===<br />
<!-- Mandatory topic. --> <br />
<!-- List the translated languages which the application provides. Comma-separated is sufficient --><br />
<!-- Example: * English, German, French --><br />
English, German<br />
<br />
=== Provided APIs ===<br />
<!-- Optional topic. --> <br />
<!-- name APIs which product provides - if any --> <br />
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs --> <br />
No APIs provided.<br />
<!--<br />
* API1<br />
* API2<br />
* API3<br />
--><br />
<br />
==Licensing==<br />
<!-- Mandatory topic. --> <br />
<!-- Give information about costs and licensing model. Use formatting if needed --><br />
<!-- Provide exact license type (App or Service) and license name (manufacturer-appname): --><br />
'''TIMIO. Contact Center''' (cloud/on-premise) agent licences are required. Please reach out to [https://www.caseris.de/beratung our sales team].<br />
<br />
==Prerequisites==<br />
<!-- Optional topic. --><br />
<!-- If applicable, name any system requirements / technical requirements. For example, if the function of the free app requires the use of software for which a fee is charged. --><br />
'''TIMIO. Contact Center'''<br />
* TIMIO.360 cloud subscription<br />
OR<br />
* on-premise installation<br />
'''innovaphone PBX'''<br />
* Working innovaphone PBX<br />
* innovaphone soft-/hardphones for telephony<br />
'''innovaphone myApps'''<br />
* administrative rights for configuration<br />
<br />
==Versions==<br />
<!-- Mandatory topic. --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
===Compatible innovaphone firmware versions===<br />
<!-- List compatible major innovaphone firmware versions. Several listings are valid --><br />
* innovaphone >= v15r1<br />
===Application versions used for interop testing===<br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- replace 3rd-Pty-Application by real name --><br />
* TIMIO. Contact Center v18.01<br />
<!-- adjust tested innovaphone FW --><br />
* innovaphone v15r1<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application --><br />
<!-- We recommend to add a link to your website providing this information or alternatively provide a PDF-formatted config document. --><br />
<br />
<!-- List the config steps by adding text & pictures --><br />
<!-- Name used APIs to be activated in ap-objects --><br />
<!-- Explain app license assignment to users or service lics to app objects --><br />
<br />
<!-- Also list required configuration steps for Multi-PBX-systems and/or Cloud-environments if applicable when stated above --><br />
<br />
<!-- If not present, no certificate will be given at all --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
* install app and create instance<br />
* open innovaphone settings app<br />
* choose TIMIO. Contact Center and add your TIMIO. instance<br />
* TIMIO. App will appear to selected users in myApps client<br />
<br />
[[Image:Caseris settings app.png|650px|/Caseris_settings_app.png|/Caseris_settings_app.png]]<br><br />
<br />
[[Image:Caseris settings app overview.png|650px|/Caseris_settings_app_overview.png|/Caseris_settings_app_overview.png]]<br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests and support. --> <br />
<!-- You may give personal or general contact data or refer to external contact page --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|- <br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
For any questions please refer to [https://www.caseris.de/kontakt our contact page].</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:TIMIO._Contact_Center_-_CASERIS_GmbH_-_Partner_App&diff=79922Howto:TIMIO. Contact Center - CASERIS GmbH - Partner App2026-06-02T13:32:00Z<p>Caserispreuss: /* Description */</p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris Logo innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- Place product logo. Use the application-tile-logo. Don't change logo size. --><br />
[[Image:Caseris-timio.png|100px|/Caseris-timio.png]]<br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH<br />
[https://www.caseris.de/innovaphone-contact-center/ TIMIO. Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be added by innovaphone upon document check, app availability in innovaphone-appstore & operational check --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check --><br />
<!-- {{Category:Product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris Logo innovaphone.png|150px|/Caseris_Logo_innovaphone.png]]<br />
<br />
<!-- Give some introducting words about the vendor itself. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
'''CASERIS GmbH – Software Made in Germany for Efficient Customer Communication'''<br><br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
<!-- For further information refer to vendor website via link --><br />
[https://www.caseris.de/ueber-caseris/ CASERIS GmbH - About us]<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- place optional product logo or functional overview. --><br />
<br />
<!-- Give description about the main product purpose. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
[[File:Cas-smig-2026.png|right|250x250px]]<br />
'''This TIMIO. Contact Center App''' is used to integrate a full-featured CASERIS Omnichannel Contact Center into innovaphone myApps, providing agents with a fully embedded omnichannel workspace.<br />
<br />
CASERIS and innovaphone share a common vision: powerful, sovereign communication software developed and operated in Germany. Both solutions are built on the principles of data sovereignty and GDPR compliance.<br />
<br />
TIMIO. Contact Center complements the innovaphone myApps ecosystem without competing with it. While innovaphone provides the trusted telephony and UC foundation – PBX, presence and collaboration – TIMIO. Contact Center adds structured omnichannel customer dialogue: routing, IVR, AI-assisted workflows, email management, and real-time reporting.<br />
<br />
The integration is deep: single sign-on, presence synchronisation, and a zero-installation experience for end users. TIMIO. launches directly from within myApps – no media breaks. Two German manufacturers. One architecture. Full data control.<br />
<br />
'''Please note:''' This app does not include a Contact Center. A running full-featured CASERIS Omnichannel Contact Center instance is required for operation – either as an on-premise installation ([https://www.caseris.de/produkte/timio-cx/contact-center TIMIO. CX Contact Center]) or as a cloud subscription ([https://www.caseris.de/produkte/timio-360/module-funktionen TIMIO. 360], excluding Collaboration modules and telephony add-ons, as these are provided by innovaphone myApps).<!-- For further information refer to vendor product website via link --><br />
[https://www.caseris.de/innovaphone-contact-center/ CASERIS GmbH - About this application]<br />
<br />
'''TIMIO. Contact Center''' -><br />
have a look at the [https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<!-- Some formatting WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<!-- [[Image:ProductLogo.png]] --><br />
<!-- some text --><br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the application. Use formatting if needed --><br />
<!-- Preferred format is a short list of functions/buzz words offered by the product --> <br />
<br />
<!--<br />
* Feature1<br />
* Feature2<br />
* Feature3<br />
--><br />
===myApps Integration===<br />
* agent workspace integrated in myApps<br />
* single sign on<br />
* presence synchronistation<br />
<br />
===TIMIO. Contact Center===<br />
For a list of all features look here:<br />
[https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<br />
===Multi-PBX ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Multi-PBX-systems / Master-Slave --><br />
<!-- I.e. can the application be operated towards slave-pbxes, by slave-users, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
There are no known restrictions.<br />
<br />
===Cloud ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Cloud-environments / Hosted PBXes --><br />
<!-- I.e. can the application be operated via NAT-boundaries, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
Use innovaphone Cloud PBX together with TIMIO.360 cloud contact center.<br />
<br />
===Supported languages===<br />
<!-- Mandatory topic. --> <br />
<!-- List the translated languages which the application provides. Comma-separated is sufficient --><br />
<!-- Example: * English, German, French --><br />
English, German<br />
<br />
=== Provided APIs ===<br />
<!-- Optional topic. --> <br />
<!-- name APIs which product provides - if any --> <br />
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs --> <br />
No APIs provided.<br />
<!--<br />
* API1<br />
* API2<br />
* API3<br />
--><br />
<br />
==Licensing==<br />
<!-- Mandatory topic. --> <br />
<!-- Give information about costs and licensing model. Use formatting if needed --><br />
<!-- Provide exact license type (App or Service) and license name (manufacturer-appname): --><br />
'''TIMIO. Contact Center''' (cloud/on-premise) agent licences are required. Please reach out to [https://www.caseris.de/beratung our sales team].<br />
<br />
==Prerequisites==<br />
<!-- Optional topic. --><br />
<!-- If applicable, name any system requirements / technical requirements. For example, if the function of the free app requires the use of software for which a fee is charged. --><br />
'''TIMIO. Contact Center'''<br />
* TIMIO.360 cloud subscription<br />
OR<br />
* on-premise installation<br />
'''innovaphone PBX'''<br />
* Working innovaphone PBX<br />
* innovaphone soft-/hardphones for telephony<br />
'''innovaphone myApps'''<br />
* administrative rights for configuration<br />
<br />
==Versions==<br />
<!-- Mandatory topic. --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
===Compatible innovaphone firmware versions===<br />
<!-- List compatible major innovaphone firmware versions. Several listings are valid --><br />
* innovaphone >= v15r1<br />
===Application versions used for interop testing===<br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- replace 3rd-Pty-Application by real name --><br />
* TIMIO. Contact Center v18.01<br />
<!-- adjust tested innovaphone FW --><br />
* innovaphone v15r1<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application --><br />
<!-- We recommend to add a link to your website providing this information or alternatively provide a PDF-formatted config document. --><br />
<br />
<!-- List the config steps by adding text & pictures --><br />
<!-- Name used APIs to be activated in ap-objects --><br />
<!-- Explain app license assignment to users or service lics to app objects --><br />
<br />
<!-- Also list required configuration steps for Multi-PBX-systems and/or Cloud-environments if applicable when stated above --><br />
<br />
<!-- If not present, no certificate will be given at all --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
* install app and create instance<br />
* open innovaphone settings app<br />
* choose TIMIO. Contact Center and add your TIMIO. instance<br />
* TIMIO. App will appear to selected users in myApps client<br />
<br />
[[Image:Caseris settings app.png|650px|/Caseris_settings_app.png]]<br><br />
<br />
[[Image:Caseris settings app overview.png|650px|/Caseris_settings_app_overview.png]]<br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests and support. --> <br />
<!-- You may give personal or general contact data or refer to external contact page --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|- <br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
For any questions please refer to [https://www.caseris.de/kontakt our contact page].</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=File:Cas-smig-2026.png&diff=79921File:Cas-smig-2026.png2026-06-02T13:27:54Z<p>Caserispreuss: </p>
<hr />
<div>Software Made in Germany 2026 Quality label</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:TIMIO._Contact_Center_-_CASERIS_GmbH_-_Partner_App&diff=79904Howto:TIMIO. Contact Center - CASERIS GmbH - Partner App2026-06-02T08:26:54Z<p>Caserispreuss: /* Functions */</p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris Logo innovaphone.png||200px|right]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- Place product logo. Use the application-tile-logo. Don't change logo size. --><br />
[[Image:Caseris-timio.png|100px]]<br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH<br />
[https://www.caseris.de/innovaphone-contact-center/ TIMIO. Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be added by innovaphone upon document check, app availability in innovaphone-appstore & operational check --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check --><br />
<!-- {{Category:Product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris Logo innovaphone.png|150px]]<br />
<br />
<!-- Give some introducting words about the vendor itself. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
'''CASERIS GmbH – Software Made in Germany for Efficient Customer Communication'''<br><br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
<!-- For further information refer to vendor website via link --><br />
[https://www.caseris.de/ueber-caseris/ CASERIS GmbH - About us]<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- place optional product logo or functional overview. --><br />
<br />
<!-- Give description about the main product purpose. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
[[Image:Cas-smig-en.png|150px|right]]<br />
'''TIMIO. Contact Center application''' is used to configure your TIMIO. App as Contact Center client within innovaphone myApps.<br />
<br />
<!-- For further information refer to vendor product website via link --><br />
[https://www.caseris.de/innovaphone-contact-center/ CASERIS GmbH - About this application]<br />
<br />
'''TIMIO. Contact Center''' -><br />
have a look at the [https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<!-- Some formatting WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<!-- [[Image:ProductLogo.png]] --><br />
<!-- some text --><br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the application. Use formatting if needed --><br />
<!-- Preferred format is a short list of functions/buzz words offered by the product --> <br />
<br />
<!--<br />
* Feature1<br />
* Feature2<br />
* Feature3<br />
--><br />
===myApps Integration===<br />
* agent workspace integrated in myApps<br />
* single sign on<br />
* presence synchronistation<br />
<br />
===TIMIO. Contact Center===<br />
For a list of all features look here:<br />
[https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<br />
===Multi-PBX ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Multi-PBX-systems / Master-Slave --><br />
<!-- I.e. can the application be operated towards slave-pbxes, by slave-users, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
There are no known restrictions.<br />
<br />
===Cloud ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Cloud-environments / Hosted PBXes --><br />
<!-- I.e. can the application be operated via NAT-boundaries, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
Use innovaphone Cloud PBX together with TIMIO.360 cloud contact center.<br />
<br />
===Supported languages===<br />
<!-- Mandatory topic. --> <br />
<!-- List the translated languages which the application provides. Comma-separated is sufficient --><br />
<!-- Example: * English, German, French --><br />
English, German<br />
<br />
=== Provided APIs ===<br />
<!-- Optional topic. --> <br />
<!-- name APIs which product provides - if any --> <br />
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs --> <br />
No APIs provided.<br />
<!--<br />
* API1<br />
* API2<br />
* API3<br />
--><br />
<br />
==Licensing==<br />
<!-- Mandatory topic. --> <br />
<!-- Give information about costs and licensing model. Use formatting if needed --><br />
<!-- Provide exact license type (App or Service) and license name (manufacturer-appname): --><br />
'''TIMIO. Contact Center''' (cloud/on-premise) agent licences are required. Please reach out to [https://www.caseris.de/beratung our sales team].<br />
<br />
==Prerequisites==<br />
<!-- Optional topic. --><br />
<!-- If applicable, name any system requirements / technical requirements. For example, if the function of the free app requires the use of software for which a fee is charged. --><br />
'''TIMIO. Contact Center'''<br />
* TIMIO.360 cloud subscription<br />
OR<br />
* on-premise installation<br />
'''innovaphone PBX'''<br />
* Working innovaphone PBX<br />
* innovaphone soft-/hardphones for telephony<br />
'''innovaphone myApps'''<br />
* administrative rights for configuration<br />
<br />
==Versions==<br />
<!-- Mandatory topic. --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
===Compatible innovaphone firmware versions===<br />
<!-- List compatible major innovaphone firmware versions. Several listings are valid --><br />
* innovaphone >= v15r1<br />
===Application versions used for interop testing===<br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- replace 3rd-Pty-Application by real name --><br />
* TIMIO. Contact Center v18.01<br />
<!-- adjust tested innovaphone FW --><br />
* innovaphone v15r1<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application --><br />
<!-- We recommend to add a link to your website providing this information or alternatively provide a PDF-formatted config document. --><br />
<br />
<!-- List the config steps by adding text & pictures --><br />
<!-- Name used APIs to be activated in ap-objects --><br />
<!-- Explain app license assignment to users or service lics to app objects --><br />
<br />
<!-- Also list required configuration steps for Multi-PBX-systems and/or Cloud-environments if applicable when stated above --><br />
<br />
<!-- If not present, no certificate will be given at all --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
* install app and create instance<br />
* open innovaphone settings app<br />
* choose TIMIO. Contact Center and add your TIMIO. instance<br />
* TIMIO. App will appear to selected users in myApps client<br />
<br />
[[Image:Caseris settings app.png||650px]]<br><br />
<br />
[[Image:Caseris settings app overview.png||650px]]<br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests and support. --> <br />
<!-- You may give personal or general contact data or refer to external contact page --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|- <br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
For any questions please refer to [https://www.caseris.de/kontakt our contact page].</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:TIMIO._Contact_Center_-_CASERIS_GmbH_-_Partner_App&diff=79903Howto:TIMIO. Contact Center - CASERIS GmbH - Partner App2026-06-02T08:25:01Z<p>Caserispreuss: /* Description */</p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris Logo innovaphone.png||200px|right]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- Place product logo. Use the application-tile-logo. Don't change logo size. --><br />
[[Image:Caseris-timio.png|100px]]<br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH<br />
[https://www.caseris.de/innovaphone-contact-center/ TIMIO. Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be added by innovaphone upon document check, app availability in innovaphone-appstore & operational check --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check --><br />
<!-- {{Category:Product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris Logo innovaphone.png|150px]]<br />
<br />
<!-- Give some introducting words about the vendor itself. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
'''CASERIS GmbH – Software Made in Germany for Efficient Customer Communication'''<br><br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
<!-- For further information refer to vendor website via link --><br />
[https://www.caseris.de/ueber-caseris/ CASERIS GmbH - About us]<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- place optional product logo or functional overview. --><br />
<br />
<!-- Give description about the main product purpose. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
[[Image:Cas-smig-en.png|150px|right]]<br />
'''TIMIO. Contact Center application''' is used to configure your TIMIO. App as Contact Center client within innovaphone myApps.<br />
<br />
<!-- For further information refer to vendor product website via link --><br />
[https://www.caseris.de/innovaphone-contact-center/ CASERIS GmbH - About this application]<br />
<br />
'''TIMIO. Contact Center''' -><br />
have a look at the [https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<!-- Some formatting WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<!-- [[Image:ProductLogo.png]] --><br />
<!-- some text --><br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the application. Use formatting if needed --><br />
<!-- Preferred format is a short list of functions/buzz words offered by the product --> <br />
<br />
<!--<br />
* Feature1<br />
* Feature2<br />
* Feature3<br />
--><br />
For a list of all features look here:<br />
[https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<br />
===Multi-PBX ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Multi-PBX-systems / Master-Slave --><br />
<!-- I.e. can the application be operated towards slave-pbxes, by slave-users, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
There are no known restrictions.<br />
<br />
===Cloud ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Cloud-environments / Hosted PBXes --><br />
<!-- I.e. can the application be operated via NAT-boundaries, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
Use innovaphone Cloud PBX together with TIMIO.360 cloud contact center.<br />
<br />
===Supported languages===<br />
<!-- Mandatory topic. --> <br />
<!-- List the translated languages which the application provides. Comma-separated is sufficient --><br />
<!-- Example: * English, German, French --><br />
English, German<br />
<br />
=== Provided APIs ===<br />
<!-- Optional topic. --> <br />
<!-- name APIs which product provides - if any --> <br />
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs --> <br />
No APIs provided.<br />
<!--<br />
* API1<br />
* API2<br />
* API3<br />
--><br />
<br />
==Licensing==<br />
<!-- Mandatory topic. --> <br />
<!-- Give information about costs and licensing model. Use formatting if needed --><br />
<!-- Provide exact license type (App or Service) and license name (manufacturer-appname): --><br />
'''TIMIO. Contact Center''' (cloud/on-premise) agent licences are required. Please reach out to [https://www.caseris.de/beratung our sales team].<br />
<br />
==Prerequisites==<br />
<!-- Optional topic. --><br />
<!-- If applicable, name any system requirements / technical requirements. For example, if the function of the free app requires the use of software for which a fee is charged. --><br />
'''TIMIO. Contact Center'''<br />
* TIMIO.360 cloud subscription<br />
OR<br />
* on-premise installation<br />
'''innovaphone PBX'''<br />
* Working innovaphone PBX<br />
* innovaphone soft-/hardphones for telephony<br />
'''innovaphone myApps'''<br />
* administrative rights for configuration<br />
<br />
==Versions==<br />
<!-- Mandatory topic. --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
===Compatible innovaphone firmware versions===<br />
<!-- List compatible major innovaphone firmware versions. Several listings are valid --><br />
* innovaphone >= v15r1<br />
===Application versions used for interop testing===<br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- replace 3rd-Pty-Application by real name --><br />
* TIMIO. Contact Center v18.01<br />
<!-- adjust tested innovaphone FW --><br />
* innovaphone v15r1<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application --><br />
<!-- We recommend to add a link to your website providing this information or alternatively provide a PDF-formatted config document. --><br />
<br />
<!-- List the config steps by adding text & pictures --><br />
<!-- Name used APIs to be activated in ap-objects --><br />
<!-- Explain app license assignment to users or service lics to app objects --><br />
<br />
<!-- Also list required configuration steps for Multi-PBX-systems and/or Cloud-environments if applicable when stated above --><br />
<br />
<!-- If not present, no certificate will be given at all --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
* install app and create instance<br />
* open innovaphone settings app<br />
* choose TIMIO. Contact Center and add your TIMIO. instance<br />
* TIMIO. App will appear to selected users in myApps client<br />
<br />
[[Image:Caseris settings app.png||650px]]<br><br />
<br />
[[Image:Caseris settings app overview.png||650px]]<br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests and support. --> <br />
<!-- You may give personal or general contact data or refer to external contact page --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|- <br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
For any questions please refer to [https://www.caseris.de/kontakt our contact page].</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:TIMIO._Contact_Center_-_CASERIS_GmbH_-_Partner_App&diff=79902Howto:TIMIO. Contact Center - CASERIS GmbH - Partner App2026-06-01T14:49:49Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris Logo innovaphone.png||200px|right]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- Place product logo. Use the application-tile-logo. Don't change logo size. --><br />
[[Image:Caseris-timio.png|100px]]<br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH<br />
[https://www.caseris.de/innovaphone-contact-center/ TIMIO. Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be added by innovaphone upon document check, app availability in innovaphone-appstore & operational check --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check --><br />
<!-- {{Category:Product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris Logo innovaphone.png|150px]]<br />
<br />
<!-- Give some introducting words about the vendor itself. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
'''CASERIS GmbH – Software Made in Germany for Efficient Customer Communication'''<br><br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
<!-- For further information refer to vendor website via link --><br />
[https://www.caseris.de/ueber-caseris/ CASERIS GmbH - About us]<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- place optional product logo or functional overview. --><br />
<br />
<!-- Give description about the main product purpose. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
'''TIMIO. Contact Center application''' is used to configure your TIMIO. App as Contact Center client within innovaphone myApps.<br />
<br />
<!-- For further information refer to vendor product website via link --><br />
[https://www.caseris.de/innovaphone-contact-center/ CASERIS GmbH - About this application]<br />
<br />
'''TIMIO. Contact Center''' -><br />
have a look at the [https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<!-- Some formatting WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<!-- [[Image:ProductLogo.png]] --><br />
<!-- some text --><br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the application. Use formatting if needed --><br />
<!-- Preferred format is a short list of functions/buzz words offered by the product --> <br />
<br />
<!--<br />
* Feature1<br />
* Feature2<br />
* Feature3<br />
--><br />
For a list of all features look here:<br />
[https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<br />
===Multi-PBX ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Multi-PBX-systems / Master-Slave --><br />
<!-- I.e. can the application be operated towards slave-pbxes, by slave-users, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
There are no known restrictions.<br />
<br />
===Cloud ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Cloud-environments / Hosted PBXes --><br />
<!-- I.e. can the application be operated via NAT-boundaries, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
Use innovaphone Cloud PBX together with TIMIO.360 cloud contact center.<br />
<br />
===Supported languages===<br />
<!-- Mandatory topic. --> <br />
<!-- List the translated languages which the application provides. Comma-separated is sufficient --><br />
<!-- Example: * English, German, French --><br />
English, German<br />
<br />
=== Provided APIs ===<br />
<!-- Optional topic. --> <br />
<!-- name APIs which product provides - if any --> <br />
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs --> <br />
No APIs provided.<br />
<!--<br />
* API1<br />
* API2<br />
* API3<br />
--><br />
<br />
==Licensing==<br />
<!-- Mandatory topic. --> <br />
<!-- Give information about costs and licensing model. Use formatting if needed --><br />
<!-- Provide exact license type (App or Service) and license name (manufacturer-appname): --><br />
'''TIMIO. Contact Center''' (cloud/on-premise) agent licences are required. Please reach out to [https://www.caseris.de/beratung our sales team].<br />
<br />
==Prerequisites==<br />
<!-- Optional topic. --><br />
<!-- If applicable, name any system requirements / technical requirements. For example, if the function of the free app requires the use of software for which a fee is charged. --><br />
'''TIMIO. Contact Center'''<br />
* TIMIO.360 cloud subscription<br />
OR<br />
* on-premise installation<br />
'''innovaphone PBX'''<br />
* Working innovaphone PBX<br />
* innovaphone soft-/hardphones for telephony<br />
'''innovaphone myApps'''<br />
* administrative rights for configuration<br />
<br />
==Versions==<br />
<!-- Mandatory topic. --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
===Compatible innovaphone firmware versions===<br />
<!-- List compatible major innovaphone firmware versions. Several listings are valid --><br />
* innovaphone >= v15r1<br />
===Application versions used for interop testing===<br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- replace 3rd-Pty-Application by real name --><br />
* TIMIO. Contact Center v18.01<br />
<!-- adjust tested innovaphone FW --><br />
* innovaphone v15r1<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application --><br />
<!-- We recommend to add a link to your website providing this information or alternatively provide a PDF-formatted config document. --><br />
<br />
<!-- List the config steps by adding text & pictures --><br />
<!-- Name used APIs to be activated in ap-objects --><br />
<!-- Explain app license assignment to users or service lics to app objects --><br />
<br />
<!-- Also list required configuration steps for Multi-PBX-systems and/or Cloud-environments if applicable when stated above --><br />
<br />
<!-- If not present, no certificate will be given at all --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
* install app and create instance<br />
* open innovaphone settings app<br />
* choose TIMIO. Contact Center and add your TIMIO. instance<br />
* TIMIO. App will appear to selected users in myApps client<br />
<br />
[[Image:Caseris settings app.png||650px]]<br><br />
<br />
[[Image:Caseris settings app overview.png||650px]]<br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests and support. --> <br />
<!-- You may give personal or general contact data or refer to external contact page --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|- <br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
For any questions please refer to [https://www.caseris.de/kontakt our contact page].</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=File:Caseris_settings_app_overview.png&diff=79901File:Caseris settings app overview.png2026-06-01T14:45:43Z<p>Caserispreuss: </p>
<hr />
<div></div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=File:Caseris_settings_app.png&diff=79900File:Caseris settings app.png2026-06-01T14:44:57Z<p>Caserispreuss: Caserispreuss uploaded a new version of File:Caseris settings app.png</p>
<hr />
<div></div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:TIMIO._Contact_Center_-_CASERIS_GmbH_-_Partner_App&diff=79899Howto:TIMIO. Contact Center - CASERIS GmbH - Partner App2026-06-01T11:48:08Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris Logo innovaphone.png||200px|right]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- Place product logo. Use the application-tile-logo. Don't change logo size. --><br />
[[Image:Caseris-timio.png|100px]]<br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH<br />
[https://www.caseris.de/innovaphone-contact-center/ TIMIO. Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be added by innovaphone upon document check, app availability in innovaphone-appstore & operational check --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check --><br />
<!-- {{Category:Product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris Logo innovaphone.png|150px]]<br />
<br />
<!-- Give some introducting words about the vendor itself. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
'''CASERIS GmbH – Software Made in Germany for Efficient Customer Communication'''<br><br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
<!-- For further information refer to vendor website via link --><br />
[https://www.caseris.de/ueber-caseris/ CASERIS GmbH - About us]<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- place optional product logo or functional overview. --><br />
<br />
<!-- Give description about the main product purpose. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
'''TIMIO. Contact Center application''' is used to configure your TIMIO. App as Contact Center client within innovaphone myApps.<br />
<br />
<!-- For further information refer to vendor product website via link --><br />
[https://www.caseris.de/innovaphone-contact-center/ CASERIS GmbH - About this application]<br />
<br />
'''TIMIO. Contact Center''' -><br />
have a look at the [https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<!-- Some formatting WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<!-- [[Image:ProductLogo.png]] --><br />
<!-- some text --><br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the application. Use formatting if needed --><br />
<!-- Preferred format is a short list of functions/buzz words offered by the product --> <br />
<br />
<!--<br />
* Feature1<br />
* Feature2<br />
* Feature3<br />
--><br />
For a list of all features look here:<br />
[https://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product full description]<br />
<br />
===Multi-PBX ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Multi-PBX-systems / Master-Slave --><br />
<!-- I.e. can the application be operated towards slave-pbxes, by slave-users, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
There are no known restrictions.<br />
<br />
===Cloud ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Cloud-environments / Hosted PBXes --><br />
<!-- I.e. can the application be operated via NAT-boundaries, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
Use innovaphone Cloud PBX together with TIMIO.360 cloud contact center.<br />
<br />
===Supported languages===<br />
<!-- Mandatory topic. --> <br />
<!-- List the translated languages which the application provides. Comma-separated is sufficient --><br />
<!-- Example: * English, German, French --><br />
English, German<br />
<br />
=== Provided APIs ===<br />
<!-- Optional topic. --> <br />
<!-- name APIs which product provides - if any --> <br />
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs --> <br />
No APIs provided.<br />
<!--<br />
* API1<br />
* API2<br />
* API3<br />
--><br />
<br />
==Licensing==<br />
<!-- Mandatory topic. --> <br />
<!-- Give information about costs and licensing model. Use formatting if needed --><br />
<!-- Provide exact license type (App or Service) and license name (manufacturer-appname): --><br />
'''TIMIO. Contact Center''' (cloud/on-premise) agent licences are required. Please reach out to [https://www.caseris.de/beratung our sales team].<br />
<br />
==Prerequisites==<br />
<!-- Optional topic. --><br />
<!-- If applicable, name any system requirements / technical requirements. For example, if the function of the free app requires the use of software for which a fee is charged. --><br />
'''TIMIO. Contact Center'''<br />
* TIMIO.360 cloud subscription<br />
OR<br />
* on-premise installation<br />
'''innovaphone PBX'''<br />
* Working innovaphone PBX<br />
* innovaphone soft-/hardphones for telephony<br />
'''innovaphone myApps'''<br />
* administrative rights for configuration<br />
<br />
==Versions==<br />
<!-- Mandatory topic. --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
===Compatible innovaphone firmware versions===<br />
<!-- List compatible major innovaphone firmware versions. Several listings are valid --><br />
* innovaphone >= v15r1<br />
===Application versions used for interop testing===<br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- replace 3rd-Pty-Application by real name --><br />
* TIMIO. Contact Center v18.01<br />
<!-- adjust tested innovaphone FW --><br />
* innovaphone v15r1<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application --><br />
<!-- We recommend to add a link to your website providing this information or alternatively provide a PDF-formatted config document. --><br />
<br />
<!-- List the config steps by adding text & pictures --><br />
<!-- Name used APIs to be activated in ap-objects --><br />
<!-- Explain app license assignment to users or service lics to app objects --><br />
<br />
<!-- Also list required configuration steps for Multi-PBX-systems and/or Cloud-environments if applicable when stated above --><br />
<br />
<!-- If not present, no certificate will be given at all --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
* install app and create instance<br />
* open innovaphone settings app<br />
* choose TIMIO. Contact Center and add your TIMIO. instance<br />
* TIMIO. App will appear to selected users in myApps client<br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests and support. --> <br />
<!-- You may give personal or general contact data or refer to external contact page --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|- <br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
For any questions please refer to [https://www.caseris.de/kontakt our contact page].</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=File:Caseris_settings_app.png&diff=79898File:Caseris settings app.png2026-06-01T11:24:59Z<p>Caserispreuss: </p>
<hr />
<div></div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:TIMIO._Contact_Center_-_CASERIS_GmbH_-_Partner_App&diff=79897Howto:TIMIO. Contact Center - CASERIS GmbH - Partner App2026-06-01T10:35:18Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris Logo innovaphone.png||200px|right]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- Place product logo. Use the application-tile-logo. Don't change logo size. --><br />
[[Image:Caseris-timio.png|100px]]<br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH<br />
[https://www.caseris.de/innovaphone-contact-center/ TIMIO. Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be added by innovaphone upon document check, app availability in innovaphone-appstore & operational check --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check --><br />
<!-- {{Category:Product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris Logo innovaphone.png|150px]]<br />
<br />
<!-- Give some introducting words about the vendor itself. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
BlaBlaBla (not: we are the best)<br />
<br />
<!-- For further information refer to vendor website via link --><br />
[https://www.caseris.de/ueber-caseris/ CASERIS GmbH - About us]<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- place optional product logo or functional overview. --><br />
<br />
<!-- Give description about the main product purpose. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
TIMIO. Contact Center application is used to configure your TIMIO. App as Contact Center client within innovaphone myApps.<br />
<br />
<!-- For further information refer to vendor product website via link --><br />
[https://www.caseris.de/innovaphone-contact-center/ CASERIS GmbH - About this application]<br />
<br />
<br />
<!-- Some formatting WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the application. Use formatting if needed --><br />
<!-- Preferred format is a short list of functions/buzz words offered by the product --> <br />
<br />
<!--<br />
* Feature1<br />
* Feature2<br />
* Feature3<br />
--><br />
<br />
===Multi-PBX ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Multi-PBX-systems / Master-Slave --><br />
<!-- I.e. can the application be operated towards slave-pbxes, by slave-users, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
<br />
===Cloud ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Cloud-environments / Hosted PBXes --><br />
<!-- I.e. can the application be operated via NAT-boundaries, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
<br />
===Supported languages===<br />
<!-- Mandatory topic. --> <br />
<!-- List the translated languages which the application provides. Comma-separated is sufficient --><br />
<!-- Example: * English, German, French --><br />
<br />
=== Provided APIs ===<br />
<!-- Optional topic. --> <br />
<!-- name APIs which product provides - if any --> <br />
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs --> <br />
<br />
<!--<br />
* API1<br />
* API2<br />
* API3<br />
--><br />
<br />
==Licensing==<br />
<!-- Mandatory topic. --> <br />
<!-- Give information about costs and licensing model. Use formatting if needed --><br />
<!-- Provide exact license type (App or Service) and license name (manufacturer-appname): --><br />
App(manufacturer-appname)<br />
Service(manufacturer-appname)<br />
<br />
==Prerequisites==<br />
<!-- Optional topic. --><br />
<!-- If applicable, name any system requirements / technical requirements. For example, if the function of the free app requires the use of software for which a fee is charged. --><br />
<br />
==Versions==<br />
<!-- Mandatory topic. --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
===Compatible innovaphone firmware versions===<br />
<!-- List compatible major innovaphone firmware versions. Several listings are valid --><br />
* innovaphone V13r?<br />
===Application versions used for interop testing===<br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- replace 3rd-Pty-Application by real name --><br />
* vendorname productname versionno<br />
<!-- adjust tested innovaphone FW --><br />
* innovaphone V13r?sr?<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application --><br />
<!-- We recommend to add a link to your website providing this information or alternatively provide a PDF-formatted config document. --><br />
<br />
<!-- List the config steps by adding text & pictures --><br />
<!-- Name used APIs to be activated in ap-objects --><br />
<!-- Explain app license assignment to users or service lics to app objects --><br />
<br />
<!-- Also list required configuration steps for Multi-PBX-systems and/or Cloud-environments if applicable when stated above --><br />
<br />
<!-- If not present, no certificate will be given at all --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests and support. --> <br />
<!-- You may give personal or general contact data or refer to external contact page --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|- <br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
For any questions please refer to [https://www.caseris.de/kontakt our contact page].</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=File:Caseris-timio.png&diff=79896File:Caseris-timio.png2026-06-01T10:29:31Z<p>Caserispreuss: TIMIO. Contact Center App Logo</p>
<hr />
<div>== Summary ==<br />
TIMIO. Contact Center App Logo</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:TIMIO._Contact_Center_-_CASERIS_GmbH_-_Partner_App&diff=79895Howto:TIMIO. Contact Center - CASERIS GmbH - Partner App2026-06-01T10:22:49Z<p>Caserispreuss: Created page with "<!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --> right ==Product Name== <!-- Mandatory topic. --> <!-- Place product logo. Use the application-tile-logo. Don't change logo size. --> 100px <!-- replace CompanyName & ProductName by real names and add URL to productpage --> CompanyName [https://www.linktoproductpage.com ProductName] ==Certification S..."</p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:CompanyLogo.png||200px|right]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- Place product logo. Use the application-tile-logo. Don't change logo size. --><br />
[[Image:ProductLogo.png|100px]]<br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CompanyName [https://www.linktoproductpage.com ProductName]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be added by innovaphone upon document check, app availability in innovaphone-appstore & operational check --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check --><br />
<!-- {{Category:Product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:CompanyLogo.png|150px]]<br />
<br />
<!-- Give some introducting words about the vendor itself. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
BlaBlaBla (not: we are the best)<br />
<br />
<!-- For further information refer to vendor website via link --><br />
[https://www.vendor.tld/ VendorName - About us]<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- place optional product logo or functional overview. --><br />
<br />
<!-- Give description about the main product purpose. --><br />
<!-- At max 3 sentences, no novels. --><br />
<br />
xyz application is used to manage call flows within innovaphone PBX (not: this application is the best)<br />
<br />
<!-- For further information refer to vendor product website via link --><br />
[https://www.vendor.tld/productpage VendorName - About this application]<br />
<br />
<br />
<!-- Some formatting WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the application. Use formatting if needed --><br />
<!-- Preferred format is a short list of functions/buzz words offered by the product --> <br />
<br />
<!--<br />
* Feature1<br />
* Feature2<br />
* Feature3<br />
--><br />
<br />
===Multi-PBX ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Multi-PBX-systems / Master-Slave --><br />
<!-- I.e. can the application be operated towards slave-pbxes, by slave-users, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
<br />
===Cloud ready===<br />
<!-- Mandatory topic. --> <br />
<!-- Give test-prooved statement about product usability in Cloud-environments / Hosted PBXes --><br />
<!-- I.e. can the application be operated via NAT-boundaries, special configuration steps, special requirements, ... --><br />
<!-- If applicable, provide hints about required configuration steps below in the chapter Configuration --> <br />
<br />
===Supported languages===<br />
<!-- Mandatory topic. --> <br />
<!-- List the translated languages which the application provides. Comma-separated is sufficient --><br />
<!-- Example: * English, German, French --><br />
<br />
=== Provided APIs ===<br />
<!-- Optional topic. --> <br />
<!-- name APIs which product provides - if any --> <br />
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs --> <br />
<br />
<!--<br />
* API1<br />
* API2<br />
* API3<br />
--><br />
<br />
==Licensing==<br />
<!-- Mandatory topic. --> <br />
<!-- Give information about costs and licensing model. Use formatting if needed --><br />
<!-- Provide exact license type (App or Service) and license name (manufacturer-appname): --><br />
App(manufacturer-appname)<br />
Service(manufacturer-appname)<br />
<br />
==Prerequisites==<br />
<!-- Optional topic. --><br />
<!-- If applicable, name any system requirements / technical requirements. For example, if the function of the free app requires the use of software for which a fee is charged. --><br />
<br />
==Versions==<br />
<!-- Mandatory topic. --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
===Compatible innovaphone firmware versions===<br />
<!-- List compatible major innovaphone firmware versions. Several listings are valid --><br />
* innovaphone V13r?<br />
===Application versions used for interop testing===<br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- replace 3rd-Pty-Application by real name --><br />
* vendorname productname versionno<br />
<!-- adjust tested innovaphone FW --><br />
* innovaphone V13r?sr?<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application --><br />
<!-- We recommend to add a link to your website providing this information or alternatively provide a PDF-formatted config document. --><br />
<br />
<!-- List the config steps by adding text & pictures --><br />
<!-- Name used APIs to be activated in ap-objects --><br />
<!-- Explain app license assignment to users or service lics to app objects --><br />
<br />
<!-- Also list required configuration steps for Multi-PBX-systems and/or Cloud-environments if applicable when stated above --><br />
<br />
<!-- If not present, no certificate will be given at all --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests and support. --> <br />
<!-- You may give personal or general contact data or refer to external contact page --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|- <br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
For any questions please refer to [https://www.caseris.de/kontakt our contact page].</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75557Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-11T08:52:39Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|300px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
[https://www.caseris.de/contact-center CAESAR Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
{{Category:3rdParty Contact Center Applications}}<br />
[[Category:Referral Product|{{PAGENAME}}]]<br />
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]<br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
[[Image: Caesar-contactcenterLogo.png |right|320px]]<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
[[Image:timio360-logo.png|right|240px]]<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|800px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
This document describes the settings required to operate the CAESAR Contact Center on an innovaphone Cloud PBX system.<br />
[[Media:CAESARContactCenter-innovaphoneCloudPBX-20250311.pdf]]<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
[[Image:cas-smig-en.png|right|200px]]<br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75556Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-11T08:46:24Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|300px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
[https://www.caseris.de/contact-center CAESAR Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
{{Category:3rdParty Contact Center Applications}}<br />
[[Category:Referral Product|{{PAGENAME}}]]<br />
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]<br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
[[Image: Caesar-contactcenterLogo.png |right|320px]]<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
[[Image:timio360-logo.png|right|240px]]<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|800px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
[[Media:CAESARContactCenter-innovaphoneCloudPBX-20250311.pdf]]<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
[[Image:cas-smig-en.png|right|200px]]<br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=File:CAESARContactCenter-innovaphoneCloudPBX-20250311.pdf&diff=75554File:CAESARContactCenter-innovaphoneCloudPBX-20250311.pdf2025-03-11T08:44:12Z<p>Caserispreuss: CAESAR Contact Center an innovaphone Cloud PBX - Konfiguration.
Dieses Dokument beschreibt die Einstellungen, die zum Betrieb des CAESAR Contact Centers an einer
innovaphone Cloud PBX Anlage vorgenommen werden müssen.</p>
<hr />
<div>== Summary ==<br />
CAESAR Contact Center an innovaphone Cloud PBX - Konfiguration.<br />
Dieses Dokument beschreibt die Einstellungen, die zum Betrieb des CAESAR Contact Centers an einer<br />
innovaphone Cloud PBX Anlage vorgenommen werden müssen.</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75458Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-06T08:13:50Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|300px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
[https://www.caseris.de/contact-center CAESAR Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
[[Image: Caesar-contactcenterLogo.png |right|320px]]<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
[[Image:timio360-logo.png|right|240px]]<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|800px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
PDF-Dokument wird noch verlinkt.<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
[[Image:cas-smig-en.png|right|200px]]<br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75457Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-06T08:13:25Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|300px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
[https://www.caseris.de/contact-center CAESAR Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
[[Image: Caesar-contactcenterLogo.png |right|320px]]<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
[[Image:timio360-logo.png|right|240px]]<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|800px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
PDF-Dokument wird noch verlinkt.<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
[[Image:cas-smig-en.png|right|300px]]<br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=File:Cas-smig-en.png&diff=75456File:Cas-smig-en.png2025-03-06T08:12:16Z<p>Caserispreuss: Software made in Germany 2025</p>
<hr />
<div>== Summary ==<br />
Software made in Germany 2025</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75455Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-06T08:10:46Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|300px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
[https://www.caseris.de/contact-center CAESAR Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
[[Image: Caesar-contactcenterLogo.png |right|320px]]<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
[[Image:timio360-logo.png|right|240px]]<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|800px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
PDF-Dokument wird noch verlinkt.<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
[[Image:CompanyLogo.png|150px]]<br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75454Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-06T08:06:45Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|300px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
[https://www.caseris.de/contact-center CAESAR Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
[[Image: Caesar-contactcenterLogo.png |right|320px]]<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
[[Image:timio360-logo.png|right|240px]]<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|800px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
PDF-Dokument wird noch verlinkt.<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75453Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-06T08:05:24Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
[https://www.caseris.de/contact-center CAESAR Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
[[Image: Caesar-contactcenterLogo.png |right|320px]]<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
[[Image:timio360-logo.png|right|240px]]<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|800px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
PDF-Dokument wird noch verlinkt.<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75452Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-06T08:04:50Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
[https://www.caseris.de/contact-center CAESAR Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
[[Image: Caesar-contactcenterLogo.png |right|300px]]<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
[[Image:timio360-logo.png|right|300px]]<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|800px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
PDF-Dokument wird noch verlinkt.<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=File:Timio360-logo.png&diff=75451File:Timio360-logo.png2025-03-06T08:04:20Z<p>Caserispreuss: TIMIO360 Logo</p>
<hr />
<div>== Summary ==<br />
TIMIO360 Logo</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75450Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-06T08:00:28Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
[https://www.caseris.de/contact-center CAESAR Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
[[Image: Caesar-contactcenterLogo.png |right|300px]]<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
[[Image:CompanyLogo.png|right|300px]]<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|800px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
PDF-Dokument wird noch verlinkt.<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=File:Caesar-contactcenterLogo.png&diff=75449File:Caesar-contactcenterLogo.png2025-03-06T07:58:57Z<p>Caserispreuss: Caesar Contact Center</p>
<hr />
<div>== Summary ==<br />
Caesar Contact Center</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75448Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-06T07:51:44Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
[https://www.caseris.de/contact-center CAESAR Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
[[Image:CompanyLogo.png|right|300px]]<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
[[Image:CompanyLogo.png|right|300px]]<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|800px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
PDF-Dokument wird noch verlinkt.<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75446Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T15:50:27Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|800px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
PDF-Dokument wird noch verlinkt.<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75445Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T15:49:11Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|800px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75444Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T15:39:29Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|600px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75443Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T15:38:56Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png|200px|]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75442Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T15:37:25Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:cas-schema-cc-innovaphone-pbx.png]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=File:Cas-schema-cc-innovaphone-pbx.png&diff=75441File:Cas-schema-cc-innovaphone-pbx.png2025-03-05T15:35:33Z<p>Caserispreuss: Connecting CAESAR Contact Center to innovaphone Cloud PBX</p>
<hr />
<div>== Summary ==<br />
Connecting CAESAR Contact Center to innovaphone Cloud PBX</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75440Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T15:33:56Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
[[Image:ProductLogo.png]]<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75439Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T15:29:17Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* CAESAR Contact Center Version 17.02<br />
* CAESAR Call Gateway Version 17.02<br />
* CAESAR CTIServer Version 17.02<br />
* CAESAR WebRTC Sip Gateway Version 17.02<br />
* TIMIO. by CAESAR Version 17.02<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone Cloud PBX 14r1 sr3 IPVA[14.1.0509]<br />
* innovaphone TSP Version 8.0 [hotfix23], 8197<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75438Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T15:26:15Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
<br />
<br />
<br />
==Use Cases==<br />
<!-- Optional topic. Delete item if not needed --><br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* 3rd-Pty-Product Version<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone V12r2sr24<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75437Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T15:15:40Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Web-Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Web-Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
===Conclusion===<br />
The CAESAR Contact Center is a powerful, flexible, and secure solution for businesses with high customer interaction volumes. With direct integration into innovaphone Cloud PBX and the TIMIO.360 cloud operation, it offers maximum scalability – whether on-premises, hybrid, or fully in the cloud.<br />
<br />
==Use Cases==<br />
<!-- Optional topic. Delete item if not needed --><br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* 3rd-Pty-Product Version<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone V12r2sr24<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75436Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T13:59:47Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
<br />
===TIMIO.360 | Admin – Intuitive and Remote-Accessible===<br />
The intuitive TIMIO.360 | Admin interface for tenants can be easily launched in a browser, allowing administrators and team leaders to act quickly and flexibly from anywhere.<br />
<br />
In TIMIO.360 | Admin, all essential contact center settings at the tenant level are managed. Users can:<br />
* Create groups and users<br />
* Assign agent skills<br />
* Set business hours<br />
* Manage voice recordings<br />
* Define workflows<br />
<br />
The modular Pay-per-Use licensing model provides full cost transparency at all times.<br />
<br />
<br />
==Use Cases==<br />
<!-- Optional topic. Delete item if not needed --><br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* 3rd-Pty-Product Version<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone V12r2sr24<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75435Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T13:53:55Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
===TIMIO.360 Multichannel Cloud Contact Center===<br />
With TIMIO.360, the MultCaaS becomes a fully hosted solution for businesses looking for a cloud-based, highly scalable contact center platform.<br />
<br />
* Fully multi-tenant architecture<br />
* Scalable & flexible for growing businesses<br />
* Easy integration into existing IT systems<br />
* Perfect for distributed teams & home-office agents<br />
==Use Cases==<br />
<!-- Optional topic. Delete item if not needed --><br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* 3rd-Pty-Product Version<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone V12r2sr24<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75434Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T13:41:59Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
===CAESAR Contact Center – The Flexible Solution for innovaphone Cloud PBX & TIMIO.360===<br />
'''Overview'''<br />
The '''CAESAR Contact Center''' is a powerful, modular contact center solution that seamlessly integrates with the '''innovaphone Cloud PBX'''. It enables efficient customer communication across multiple channels, including '''phone, email, chat, and video''', supporting '''scalable, multi-site, and high-availability contact center environments'''.<br />
<br />
A key highlight is the ability to deploy the system as '''TIMIO.360 Multichannel Cloud Contact Center''' – a fully hosted cloud solution that offers maximum flexibility for businesses looking for a '''scalable, cloud-based customer service platform'''.<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
'''Key Benefits at a glance:'''<br />
* Seamless integration with innovaphone Cloud PBX via SIP, WebRTC & TAPI<br />
* TIMIO.360 Multichannel Cloud Contact Center – fully hosted & cloud-based<br />
* Omnichannel customer interactions (Phone, Email, Chat, Video)<br />
* Intelligent call routing & IVR for optimized accessibility<br />
* Parallel operation across multiple innovaphone PBX systems<br />
* Full CTI integration for innovaphone phones & softphones<br />
* Real-time monitoring & analytics for improved performance<br />
* Secure communication with TLS encryption<br />
<br />
<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
===Core Features at a Glance===<br />
* Omnichannel support – Phone, Email, Web-Chat, Video<br />
* Skill-based routing – Distribution based on expertise, Last-Agent, VIP<br />
* Automated Call Distribution (ACD) – Efficient handling of inbound calls<br />
* Outbound Campaigns – Targeted customer outreach & callback management<br />
* Real-time monitoring & reporting – Dashboards & performance analytics<br />
* TIMIO Softphones & WebRTC – Flexible use for remote agents<br />
* Home-office & remote work support – Secure access for distributed teams<br />
* Parallel operation with multiple innovaphone PBX instances<br />
<br />
==Use Cases==<br />
<!-- Optional topic. Delete item if not needed --><br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* 3rd-Pty-Product Version<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone V12r2sr24<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75433Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T13:17:23Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:Caseris_Logo_innovaphone.png|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
<!--'''Benefits at a glance:'''--><br />
<br />
<!--<br />
* Bullet-point<br />
* Bullet-point<br />
* Bullet-point<br />
--><br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
<br />
==Use Cases==<br />
<!-- Optional topic. Delete item if not needed --><br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* 3rd-Pty-Product Version<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone V12r2sr24<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75432Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T13:14:52Z<p>Caserispreuss: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:Caseris_Logo_innovaphone.png|200px|right|/Caseris_Logo_innovaphone.png|/Caseris_Logo_innovaphone.png]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Caseris Logo innovaphone.png&action=edit&redlink=1|150px]]<br />
===CASERIS GmbH – Software Made in Germany for Efficient Customer Communication===<br />
<br />
CASERIS GmbH specializes in customer dialogue software and develops innovative solutions for enterprise contact centers, unified communication, and collaboration. As a manufacturer of high-quality ICT solutions, CASERIS stands for future-proof technology and efficient, transparent communication processes. With software Made in Germany, expert consulting, and comprehensive services, CASERIS successfully supports large enterprises and medium-sized businesses.<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
<!--'''Benefits at a glance:'''--><br />
<br />
<!--<br />
* Bullet-point<br />
* Bullet-point<br />
* Bullet-point<br />
--><br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
<br />
==Use Cases==<br />
<!-- Optional topic. Delete item if not needed --><br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* 3rd-Pty-Product Version<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone V12r2sr24<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=File:Caseris-CompanyLogo.png&diff=75431File:Caseris-CompanyLogo.png2025-03-05T13:05:14Z<p>Caserispreuss: caseris-logo</p>
<hr />
<div>== Summary ==<br />
caseris-logo</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Contact_Center_at_an_innovaphone_Cloud_PBX_-_CASERIS_GmbH_-_3rd_Party_Product&diff=75430Howto:CAESAR Contact Center at an innovaphone Cloud PBX - CASERIS GmbH - 3rd Party Product2025-03-05T13:00:41Z<p>Caserispreuss: Created page with "<!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --> right ==Product Name== <!-- Mandatory topic. --> <!-- replace CompanyName & ProductName by real names and add URL to productpage --> CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center] ==Certification Status== <!-- do not remove comment. Will be done by innovaphone upon document check --> <!-- {{..."</p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:CompanyLogo.png||200px|right]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
CASERIS GmbH [https://www.caseris.de/contact-center Multichannel Contact Center]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_referral_product_new}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:CompanyLogo.png|150px]]<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
<!--'''Benefits at a glance:'''--><br />
<br />
<!--<br />
* Bullet-point<br />
* Bullet-point<br />
* Bullet-point<br />
--><br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
<br />
==Use Cases==<br />
<!-- Optional topic. Delete item if not needed --><br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* 3rd-Pty-Product Version<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone V12r2sr24<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| CASERIS GmbH<br />
|-<br />
| Am Birkenfeld 1-3<br />
|-<br />
| 52222 Stolberg<br />
|-<br />
| Germany<br />
|-<br />
| Tel: +49 (0) 2402 7654 321<br />
|-<br />
| Fax: +49 (0) 2402 7654 456<br />
|-<br />
| Mail: [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: [https://www.caseris.de www.caseris.de]<br />
|}</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Unified_Communication_-_CASERISGmbH_-_3rd_Party_Product&diff=72196Howto:CAESAR Unified Communication - CASERISGmbH - 3rd Party Product2024-06-21T07:24:45Z<p>Caserispreuss: /* Contact */</p>
<hr />
<div><!-- this text is a comment that is not visible on normal view at the article. --><br />
<!-- to create a new entry here,<br />
- fill in all sections marked as "by vendor"<br />
- innovaphone will then complete the remaining sections (marked as "by inno")<br />
<br />
Please note that this article is in English only!<br />
feel free to ask presales in case you have any difficulties on editing wiki articles <br />
--><br />
<br />
<!-- by vendor:<br />
- upload your company and product logo (if any) in a suitable size (.pgn preferred)<br />
- replace images below with your logo<br />
--><br />
<br />
[[Image:Caseris_Logo_innovaphone.png|right|280px]]<br />
<br />
<br />
==Product Name==<br />
<!-- by vendor:<br />
Place here Official Product Name, as used in vendors product collateral <br />
If you have a dedicated product page (not a generic vendor page) in English, also put the link below<br />
--><br />
*[https://www.caseris.de/contact-center/ CAESAR Contact Center (Multichannel ACD)]<br />
<br />
==Certification Status==<br />
<!-- by inno<br />
- uncomment one of the stati below <br />
- update date below<br />
--><br />
<!-- {{Template:Compat Status "planned"}} --><br />
<!-- {{Template:Compat Status "in progress"}} --><br />
{{Template:Compat_Status_"referral_prod."|certificate=}}<br />
<!--{{Template:Compat Status "tested"}} --><br />
<!-- {{Template:Compat Status "rejected"}} --><br />
<br />
<br />
<br />
==Category==<br />
{{Category:3rdParty Contact Center Applications}}<br />
[[Category:Referral Product|{{PAGENAME}}]]<br />
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]<br />
<br />
==Vendor==<br />
<br />
The CASERIS GmbH is the manufacturer and provider of the unified communication and contact center solution CAESAR.<br />
Based on a broad product range, we develope future-proofed concepts for efficient and transparent communication processes. The modular, scalable contact center solution provides powerful statistics and can be extended by an attendant and a mobile client.<br />
<br />
==Description==<br />
<br />
We connect people and help to experience the best possible communication.<br />
<br />
Our portfolio can be separated into three groups: Computer Telephony Integration & Softphone, Unified Messaging and Contact Center. All together, these software tools form an efficient platform to support and optimize the company's internal and external communication processes. The idea is to improve the existing communication infrastructure as well as connecting it to the daily business processes. The objective is to simplify and unify business communication.<br />
<br />
'''CAESAR Contact Center:'''<br />
The CAESAR multimedia contact center is the heart of an efficient customer service structure. No matter what communication channel a customer chooses: phone calls, e-mails, faxes, SMS and letters are sent to the appropriate person in accordance with clearly defined routing rules. The supervisor has always all operations including processing status and statistics at a glance.<br />
<br />
'''CAESAR CTI & timio Softphone''' <br />
CAESAR CTI is a webbased software that connects telephone and PC and helps to improve the interaction of communication and daily business processes.<br />
Callers are identified with the incoming call, all relevant customer information saved in the CRM-system are supplied at the start of the call while the call journals provide an overview of all calls made. Phonecalls can be initiated out of almost every software application with just one click. User presence information are provided. Softphone functionality based on WebRTC Technology ist directly included.<br />
<br />
'''CAESAR UMS:'''<br />
By use of CAESAR unified messaging your complete communication is seamlessly integrated into your familiar groupware: Send and receive faxes, text messages, e-mails and voice messages in your mail program and create efficiency by avoiding media breaks. CAESAR supports leading email systems with its connector technology.<br />
<br />
==Functions==<br />
<!-- by vendor:<br />
- place here a short and concise list of features that are supported by your product <br />
--><br />
'''CAESAR Contact Center - the most important features:'''<br />
<br />
*multimedia routing: phone calls, e-mails, sms, fax, textchat, video- and audio chat via WebRTC<br />
*ACD<br />
*professional request management<br />
*inbound<br />
*outbound<br />
*automatic speech recognition <br />
*recording<br />
*high usability<br />
*attendant solution<br />
*reports and statistics<br />
*Microsoft Teams contact center integration<br />
*timio - browserbased client solution (zero installation) [https://www.caseris.de/timio360 timio360] with softphone and contact center functionality<br />
*timo360 cloud solution<br />
<br />
'''CAESAR Telephpony'''<br />
<br />
* inbound caller identification<br />
* journaling in- and outbound calls<br />
* connected to CRM database and adressbooks<br />
* Softphone included<br />
* webbased solution<br />
* <br />
<br />
'''CAESAR Unified Messaging'''<br />
* sending and receiving telefaxes<br />
* personal voicemail<br />
* sending and receiving short messages<br />
<br />
== Product Version==<br />
<!-- by inno:<br />
- version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied<br />
--><br />
<br />
*CAESAR 2024<br />
*CAESAR 2023<br />
*CAESAR 2021<br />
<br />
<br />
<br />
== Innovaphone Version==<br />
<!-- by inno:<br />
- version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied<br />
--><br />
<br />
*innovaphone IP PBX<br />
*Version 14r2<br />
*Version 14r1<br />
*Version 13r3<br />
*Version 13r2<br />
*Version 13r1<br />
*Version 12r2<br />
*Version 11r2<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
*CAESAR Contact Center will be connected via SIP Trunk<br />
*CAESAR Softphone registers as SIP Device<br />
*CAESAR CTI uses Innovaphone TAPI<br />
*CAESAR UMS is connected via XCAPI to a SIP Trunc<br />
<br />
==Contact==<br />
<!-- by vendor<br />
- Official name of your company, at best linked to your companies web site url, Official name of the vendors web site <br />
- you may also add a logo<br />
- upload your company logo (.png preferred, suitable size)<br />
- replace logo below with yours <br />
--><br />
[[Image:Caseris_Logo_innovaphone.png|280px]]<br />
{|<br />
| colspan=99 | CASERIS GmbH <br />
|-<br />
| colspan=99 | Am Birkenfeld 1-3<br />
|-<br />
| colspan=99 | 52222 Stolberg<br />
|-<br />
| colspan=99 | Germany<br />
|-<br />
| Tel: || +49 (0) 2402 7654 321<br />
|-<br />
| Fax: || +49 (0) 2402 7654 456<br />
|-<br />
| Mail: || [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: || [http://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
<br />
[http://www.caseris.de CAESAR Contact Center]<br />
<br />
==Summary==<br />
<!-- by inno:<br />
- add remarks regarding the product, such as special features, firmware versions or licenses required on the inno side, <br />
parts of the product that has not been tested or limitations discovered. very short and concise (everything else is in <br />
the test report) <br />
- add link to product test report here<br />
--><br />
With CAESAR Contact Center, your customers always reach a suitable contact, no matter which communication channel they use. Thanks to intelligent routing procedures, the connection of customer databases and call routing documents, customer requirements can be quickly captured and fulfilled.<br />
<br />
Your results: Top availability, satisfied customers and high transparency in communication.<br />
<br />
<br />
<!-- ==Competitive Analysis== --><br />
<!-- by vendor:<br />
- add short competitive analysis. Maximum 250 words. This text should enable the innovaphone reseller to select <br />
your product for scenarios where it is especially useful<br />
--><br />
The CASERIS contact center solution can be deeply integrated in the groupware sourrounding (Microsoft365, HCL Notes, GroupWise) or iny any common CRM System e.G. Salesforce, Hubsport, Dynmacis365. <br />
It is a one-stop-solution Contact Center, including functions like routing functionality, statistics, userclient, supervisor-backend, attendand-client, mobile-client, deployment planning, office-manager, campagne planning and many others.<br />
<br />
<br />
More than 3,800 customers rely on our products. It is used in branches like:<br />
*public administration<br />
*insurance <br />
*service / consulting<br />
*finance<br />
*health and social service<br />
*industry<br />
*trade<br />
<br />
This solution proved to meet the expectations in the following customer projects:<br />
* [https://www.caseris.de/success-stories CAESAR Contact Center references]<br />
<br />
It was implemented by [https://www.caseris.de CASERIS GmbH].<br />
<br />
<br />
<br />
<!-- ==Pricing== --><br />
<!-- by vendor:<br />
- describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines" <br />
--><br />
*Prices on application - please contact Sales, vertrieb@caseris.de, +49 2402 7654 321, for further information.</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Unified_Communication_-_CASERISGmbH_-_3rd_Party_Product&diff=72195Howto:CAESAR Unified Communication - CASERISGmbH - 3rd Party Product2024-06-21T07:24:27Z<p>Caserispreuss: /* Summary */</p>
<hr />
<div><!-- this text is a comment that is not visible on normal view at the article. --><br />
<!-- to create a new entry here,<br />
- fill in all sections marked as "by vendor"<br />
- innovaphone will then complete the remaining sections (marked as "by inno")<br />
<br />
Please note that this article is in English only!<br />
feel free to ask presales in case you have any difficulties on editing wiki articles <br />
--><br />
<br />
<!-- by vendor:<br />
- upload your company and product logo (if any) in a suitable size (.pgn preferred)<br />
- replace images below with your logo<br />
--><br />
<br />
[[Image:Caseris_Logo_innovaphone.png|right|280px]]<br />
<br />
<br />
==Product Name==<br />
<!-- by vendor:<br />
Place here Official Product Name, as used in vendors product collateral <br />
If you have a dedicated product page (not a generic vendor page) in English, also put the link below<br />
--><br />
*[https://www.caseris.de/contact-center/ CAESAR Contact Center (Multichannel ACD)]<br />
<br />
==Certification Status==<br />
<!-- by inno<br />
- uncomment one of the stati below <br />
- update date below<br />
--><br />
<!-- {{Template:Compat Status "planned"}} --><br />
<!-- {{Template:Compat Status "in progress"}} --><br />
{{Template:Compat_Status_"referral_prod."|certificate=}}<br />
<!--{{Template:Compat Status "tested"}} --><br />
<!-- {{Template:Compat Status "rejected"}} --><br />
<br />
<br />
<br />
==Category==<br />
{{Category:3rdParty Contact Center Applications}}<br />
[[Category:Referral Product|{{PAGENAME}}]]<br />
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]<br />
<br />
==Vendor==<br />
<br />
The CASERIS GmbH is the manufacturer and provider of the unified communication and contact center solution CAESAR.<br />
Based on a broad product range, we develope future-proofed concepts for efficient and transparent communication processes. The modular, scalable contact center solution provides powerful statistics and can be extended by an attendant and a mobile client.<br />
<br />
==Description==<br />
<br />
We connect people and help to experience the best possible communication.<br />
<br />
Our portfolio can be separated into three groups: Computer Telephony Integration & Softphone, Unified Messaging and Contact Center. All together, these software tools form an efficient platform to support and optimize the company's internal and external communication processes. The idea is to improve the existing communication infrastructure as well as connecting it to the daily business processes. The objective is to simplify and unify business communication.<br />
<br />
'''CAESAR Contact Center:'''<br />
The CAESAR multimedia contact center is the heart of an efficient customer service structure. No matter what communication channel a customer chooses: phone calls, e-mails, faxes, SMS and letters are sent to the appropriate person in accordance with clearly defined routing rules. The supervisor has always all operations including processing status and statistics at a glance.<br />
<br />
'''CAESAR CTI & timio Softphone''' <br />
CAESAR CTI is a webbased software that connects telephone and PC and helps to improve the interaction of communication and daily business processes.<br />
Callers are identified with the incoming call, all relevant customer information saved in the CRM-system are supplied at the start of the call while the call journals provide an overview of all calls made. Phonecalls can be initiated out of almost every software application with just one click. User presence information are provided. Softphone functionality based on WebRTC Technology ist directly included.<br />
<br />
'''CAESAR UMS:'''<br />
By use of CAESAR unified messaging your complete communication is seamlessly integrated into your familiar groupware: Send and receive faxes, text messages, e-mails and voice messages in your mail program and create efficiency by avoiding media breaks. CAESAR supports leading email systems with its connector technology.<br />
<br />
==Functions==<br />
<!-- by vendor:<br />
- place here a short and concise list of features that are supported by your product <br />
--><br />
'''CAESAR Contact Center - the most important features:'''<br />
<br />
*multimedia routing: phone calls, e-mails, sms, fax, textchat, video- and audio chat via WebRTC<br />
*ACD<br />
*professional request management<br />
*inbound<br />
*outbound<br />
*automatic speech recognition <br />
*recording<br />
*high usability<br />
*attendant solution<br />
*reports and statistics<br />
*Microsoft Teams contact center integration<br />
*timio - browserbased client solution (zero installation) [https://www.caseris.de/timio360 timio360] with softphone and contact center functionality<br />
*timo360 cloud solution<br />
<br />
'''CAESAR Telephpony'''<br />
<br />
* inbound caller identification<br />
* journaling in- and outbound calls<br />
* connected to CRM database and adressbooks<br />
* Softphone included<br />
* webbased solution<br />
* <br />
<br />
'''CAESAR Unified Messaging'''<br />
* sending and receiving telefaxes<br />
* personal voicemail<br />
* sending and receiving short messages<br />
<br />
== Product Version==<br />
<!-- by inno:<br />
- version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied<br />
--><br />
<br />
*CAESAR 2024<br />
*CAESAR 2023<br />
*CAESAR 2021<br />
<br />
<br />
<br />
== Innovaphone Version==<br />
<!-- by inno:<br />
- version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied<br />
--><br />
<br />
*innovaphone IP PBX<br />
*Version 14r2<br />
*Version 14r1<br />
*Version 13r3<br />
*Version 13r2<br />
*Version 13r1<br />
*Version 12r2<br />
*Version 11r2<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
*CAESAR Contact Center will be connected via SIP Trunk<br />
*CAESAR Softphone registers as SIP Device<br />
*CAESAR CTI uses Innovaphone TAPI<br />
*CAESAR UMS is connected via XCAPI to a SIP Trunc<br />
<br />
==Contact==<br />
<!-- by vendor<br />
- Official name of your company, at best linked to your companies web site url, Official name of the vendors web site <br />
- you may also add a logo<br />
- upload your company logo (.png preferred, suitable size)<br />
- replace logo below with yours <br />
--><br />
[[Image:Caseris_Logo_innovaphone.png|280px]]<br />
{|<br />
| colspan=99 | CASERIS GmbH <br />
|-<br />
| colspan=99 | Am Birkenfeld 1-3<br />
|-<br />
| colspan=99 | 52222 Stolberg<br />
|-<br />
| colspan=99 | Germany<br />
|-<br />
| Tel: || +49 (0) 2402 7654 321<br />
|-<br />
| Fax: || +49 (0) 2402 7654 456<br />
|-<br />
| Mail: || [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: || [http://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
<br />
[http://www.caseris.de CAESAR Contact Center]<br />
<br />
==Summary==<br />
<!-- by inno:<br />
- add remarks regarding the product, such as special features, firmware versions or licenses required on the inno side, <br />
parts of the product that has not been tested or limitations discovered. very short and concise (everything else is in <br />
the test report) <br />
- add link to product test report here<br />
--><br />
With CAESAR Contact Center, your customers always reach a suitable contact, no matter which communication channel they use. Thanks to intelligent routing procedures, the connection of customer databases and call routing documents, customer requirements can be quickly captured and fulfilled.<br />
<br />
Your results: Top availability, satisfied customers and high transparency in communication.<br />
<br />
<br />
<!-- ==Competitive Analysis== --><br />
<!-- by vendor:<br />
- add short competitive analysis. Maximum 250 words. This text should enable the innovaphone reseller to select <br />
your product for scenarios where it is especially useful<br />
--><br />
The CASERIS contact center solution can be deeply integrated in the groupware sourrounding (Microsoft365, HCL Notes, GroupWise) or iny any common CRM System e.G. Salesforce, Hubsport, Dynmacis365. <br />
It is a one-stop-solution Contact Center, including functions like routing functionality, statistics, userclient, supervisor-backend, attendand-client, mobile-client, deployment planning, office-manager, campagne planning and many others.<br />
<br />
<br />
More than 3,800 customers rely on our products. It is used in branches like:<br />
*public administration<br />
*insurance <br />
*service / consulting<br />
*finance<br />
*health and social service<br />
*industry<br />
*trade<br />
<br />
This solution proved to meet the expectations in the following customer projects:<br />
* [https://www.caseris.de/success-stories CAESAR Contact Center references]<br />
<br />
It was implemented by [https://www.caseris.de CASERIS GmbH].<br />
<br />
<br />
<br />
<!-- ==Pricing== --><br />
<!-- by vendor:<br />
- describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines" <br />
--><br />
*Prices on application - please contact Sales, vertrieb@caseris.de, +49 2402 7654 321, for further information.<br />
<br />
==Contact==<br />
<!-- by vendor:<br />
- add name, address, phone, fax, email, web of primary recommended sales contact<br />
if suitable, you may consider specifying several contacs, depending on your sales structure <br />
(e.g. by country or vertical market)<br />
- in case of a customer testimonial the contact details of the reseller are not disclosed here. As contact person should act sales@innovaphone.com. In order to find the reseller responsible for this product, enter also the corresponding mantis ticket number in invisible tags. <br />
--><br />
<br />
<br />
{|<br />
| colspan=99 | Vertrieb <br />
|-<br />
| colspan=99 | CASERIS GmbH <br />
|-<br />
| Tel: || +49 (0) 2402 7654 321<br />
|-<br />
| Mail: || [mailto:vertrieb@caseris.de vertrieb@caseris.de]<br />
|}<br />
<br />
[[Category:Compat|{{PAGENAME}}]]</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Unified_Communication_-_CASERISGmbH_-_3rd_Party_Product&diff=72194Howto:CAESAR Unified Communication - CASERISGmbH - 3rd Party Product2024-06-21T07:23:04Z<p>Caserispreuss: /* Description */</p>
<hr />
<div><!-- this text is a comment that is not visible on normal view at the article. --><br />
<!-- to create a new entry here,<br />
- fill in all sections marked as "by vendor"<br />
- innovaphone will then complete the remaining sections (marked as "by inno")<br />
<br />
Please note that this article is in English only!<br />
feel free to ask presales in case you have any difficulties on editing wiki articles <br />
--><br />
<br />
<!-- by vendor:<br />
- upload your company and product logo (if any) in a suitable size (.pgn preferred)<br />
- replace images below with your logo<br />
--><br />
<br />
[[Image:Caseris_Logo_innovaphone.png|right|280px]]<br />
<br />
<br />
==Product Name==<br />
<!-- by vendor:<br />
Place here Official Product Name, as used in vendors product collateral <br />
If you have a dedicated product page (not a generic vendor page) in English, also put the link below<br />
--><br />
*[https://www.caseris.de/contact-center/ CAESAR Contact Center (Multichannel ACD)]<br />
<br />
==Certification Status==<br />
<!-- by inno<br />
- uncomment one of the stati below <br />
- update date below<br />
--><br />
<!-- {{Template:Compat Status "planned"}} --><br />
<!-- {{Template:Compat Status "in progress"}} --><br />
{{Template:Compat_Status_"referral_prod."|certificate=}}<br />
<!--{{Template:Compat Status "tested"}} --><br />
<!-- {{Template:Compat Status "rejected"}} --><br />
<br />
<br />
<br />
==Category==<br />
{{Category:3rdParty Contact Center Applications}}<br />
[[Category:Referral Product|{{PAGENAME}}]]<br />
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]<br />
<br />
==Vendor==<br />
<br />
The CASERIS GmbH is the manufacturer and provider of the unified communication and contact center solution CAESAR.<br />
Based on a broad product range, we develope future-proofed concepts for efficient and transparent communication processes. The modular, scalable contact center solution provides powerful statistics and can be extended by an attendant and a mobile client.<br />
<br />
==Description==<br />
<br />
We connect people and help to experience the best possible communication.<br />
<br />
Our portfolio can be separated into three groups: Computer Telephony Integration & Softphone, Unified Messaging and Contact Center. All together, these software tools form an efficient platform to support and optimize the company's internal and external communication processes. The idea is to improve the existing communication infrastructure as well as connecting it to the daily business processes. The objective is to simplify and unify business communication.<br />
<br />
'''CAESAR Contact Center:'''<br />
The CAESAR multimedia contact center is the heart of an efficient customer service structure. No matter what communication channel a customer chooses: phone calls, e-mails, faxes, SMS and letters are sent to the appropriate person in accordance with clearly defined routing rules. The supervisor has always all operations including processing status and statistics at a glance.<br />
<br />
'''CAESAR CTI & timio Softphone''' <br />
CAESAR CTI is a webbased software that connects telephone and PC and helps to improve the interaction of communication and daily business processes.<br />
Callers are identified with the incoming call, all relevant customer information saved in the CRM-system are supplied at the start of the call while the call journals provide an overview of all calls made. Phonecalls can be initiated out of almost every software application with just one click. User presence information are provided. Softphone functionality based on WebRTC Technology ist directly included.<br />
<br />
'''CAESAR UMS:'''<br />
By use of CAESAR unified messaging your complete communication is seamlessly integrated into your familiar groupware: Send and receive faxes, text messages, e-mails and voice messages in your mail program and create efficiency by avoiding media breaks. CAESAR supports leading email systems with its connector technology.<br />
<br />
==Functions==<br />
<!-- by vendor:<br />
- place here a short and concise list of features that are supported by your product <br />
--><br />
'''CAESAR Contact Center - the most important features:'''<br />
<br />
*multimedia routing: phone calls, e-mails, sms, fax, textchat, video- and audio chat via WebRTC<br />
*ACD<br />
*professional request management<br />
*inbound<br />
*outbound<br />
*automatic speech recognition <br />
*recording<br />
*high usability<br />
*attendant solution<br />
*reports and statistics<br />
*Microsoft Teams contact center integration<br />
*timio - browserbased client solution (zero installation) [https://www.caseris.de/timio360 timio360] with softphone and contact center functionality<br />
*timo360 cloud solution<br />
<br />
'''CAESAR Telephpony'''<br />
<br />
* inbound caller identification<br />
* journaling in- and outbound calls<br />
* connected to CRM database and adressbooks<br />
* Softphone included<br />
* webbased solution<br />
* <br />
<br />
'''CAESAR Unified Messaging'''<br />
* sending and receiving telefaxes<br />
* personal voicemail<br />
* sending and receiving short messages<br />
<br />
== Product Version==<br />
<!-- by inno:<br />
- version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied<br />
--><br />
<br />
*CAESAR 2024<br />
*CAESAR 2023<br />
*CAESAR 2021<br />
<br />
<br />
<br />
== Innovaphone Version==<br />
<!-- by inno:<br />
- version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied<br />
--><br />
<br />
*innovaphone IP PBX<br />
*Version 14r2<br />
*Version 14r1<br />
*Version 13r3<br />
*Version 13r2<br />
*Version 13r1<br />
*Version 12r2<br />
*Version 11r2<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
*CAESAR Contact Center will be connected via SIP Trunk<br />
*CAESAR Softphone registers as SIP Device<br />
*CAESAR CTI uses Innovaphone TAPI<br />
*CAESAR UMS is connected via XCAPI to a SIP Trunc<br />
<br />
==Contact==<br />
<!-- by vendor<br />
- Official name of your company, at best linked to your companies web site url, Official name of the vendors web site <br />
- you may also add a logo<br />
- upload your company logo (.png preferred, suitable size)<br />
- replace logo below with yours <br />
--><br />
[[Image:Caseris_Logo_innovaphone.png|280px]]<br />
{|<br />
| colspan=99 | CASERIS GmbH <br />
|-<br />
| colspan=99 | Am Birkenfeld 1-3<br />
|-<br />
| colspan=99 | 52222 Stolberg<br />
|-<br />
| colspan=99 | Germany<br />
|-<br />
| Tel: || +49 (0) 2402 7654 321<br />
|-<br />
| Fax: || +49 (0) 2402 7654 456<br />
|-<br />
| Mail: || [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: || [http://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
<br />
[http://www.caseris.de CAESAR Contact Center]<br />
<br />
==Summary==<br />
<!-- by inno:<br />
- add remarks regarding the product, such as special features, firmware versions or licenses required on the inno side, <br />
parts of the product that has not been tested or limitations discovered. very short and concise (everything else is in <br />
the test report) <br />
- add link to product test report here<br />
--><br />
With CAESAR Contact Center, your customers always reach a suitable contact, no matter which communication channel they use. Thanks to intelligent routing procedures, the connection of customer databases and call routing documents, customer requirements can be quickly captured and fulfilled.<br />
<br />
Your results: Top availability, satisfied customers and high transparency in communication.<br />
<br />
<br />
<!-- ==Competitive Analysis== --><br />
<!-- by vendor:<br />
- add short competitive analysis. Maximum 250 words. This text should enable the innovaphone reseller to select <br />
your product for scenarios where it is especially useful<br />
--><br />
The CASERIS contact center solution can be deeply integrated in the groupware sourrounding (Microsoft exchange, IBM Notes, Novell GroupWise). <br />
It is a one-stop-solution Contact Center, including functions like routing functionality, statistics, userclient, supervisor-backend, attendand-client, mobile-client, deployment planning, office-manager, campagne planning and many others.<br />
<br />
<br />
More than 3,800 customers rely on our products. It is used in branches like:<br />
*public administration<br />
*insurance <br />
*service / consulting<br />
*finance<br />
*health and social service<br />
*industry<br />
*trade<br />
<br />
This solution proved to meet the expectations in the following customer projects:<br />
* [https://www.caseris.de/success-stories CAESAR Contact Center references]<br />
<br />
It was implemented by [https://www.caseris.de CASERIS GmbH].<br />
<br />
<br />
<br />
<!-- ==Pricing== --><br />
<!-- by vendor:<br />
- describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines" <br />
--><br />
*Prices on application - please contact Sales, vertrieb@caseris.de, +49 2402 7654 321, for further information.<br />
<br />
==Contact==<br />
<!-- by vendor:<br />
- add name, address, phone, fax, email, web of primary recommended sales contact<br />
if suitable, you may consider specifying several contacs, depending on your sales structure <br />
(e.g. by country or vertical market)<br />
- in case of a customer testimonial the contact details of the reseller are not disclosed here. As contact person should act sales@innovaphone.com. In order to find the reseller responsible for this product, enter also the corresponding mantis ticket number in invisible tags. <br />
--><br />
<br />
<br />
{|<br />
| colspan=99 | Vertrieb <br />
|-<br />
| colspan=99 | CASERIS GmbH <br />
|-<br />
| Tel: || +49 (0) 2402 7654 321<br />
|-<br />
| Mail: || [mailto:vertrieb@caseris.de vertrieb@caseris.de]<br />
|}<br />
<br />
[[Category:Compat|{{PAGENAME}}]]</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Unified_Communication_-_CASERISGmbH_-_3rd_Party_Product&diff=72193Howto:CAESAR Unified Communication - CASERISGmbH - 3rd Party Product2024-06-21T07:22:16Z<p>Caserispreuss: /* Summary */</p>
<hr />
<div><!-- this text is a comment that is not visible on normal view at the article. --><br />
<!-- to create a new entry here,<br />
- fill in all sections marked as "by vendor"<br />
- innovaphone will then complete the remaining sections (marked as "by inno")<br />
<br />
Please note that this article is in English only!<br />
feel free to ask presales in case you have any difficulties on editing wiki articles <br />
--><br />
<br />
<!-- by vendor:<br />
- upload your company and product logo (if any) in a suitable size (.pgn preferred)<br />
- replace images below with your logo<br />
--><br />
<br />
[[Image:Caseris_Logo_innovaphone.png|right|280px]]<br />
<br />
<br />
==Product Name==<br />
<!-- by vendor:<br />
Place here Official Product Name, as used in vendors product collateral <br />
If you have a dedicated product page (not a generic vendor page) in English, also put the link below<br />
--><br />
*[https://www.caseris.de/contact-center/ CAESAR Contact Center (Multichannel ACD)]<br />
<br />
==Certification Status==<br />
<!-- by inno<br />
- uncomment one of the stati below <br />
- update date below<br />
--><br />
<!-- {{Template:Compat Status "planned"}} --><br />
<!-- {{Template:Compat Status "in progress"}} --><br />
{{Template:Compat_Status_"referral_prod."|certificate=}}<br />
<!--{{Template:Compat Status "tested"}} --><br />
<!-- {{Template:Compat Status "rejected"}} --><br />
<br />
<br />
<br />
==Category==<br />
{{Category:3rdParty Contact Center Applications}}<br />
[[Category:Referral Product|{{PAGENAME}}]]<br />
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]<br />
<br />
==Vendor==<br />
<br />
The CASERIS GmbH is the manufacturer and provider of the unified communication and contact center solution CAESAR.<br />
Based on a broad product range, we develope future-proofed concepts for efficient and transparent communication processes. The modular, scalable contact center solution provides powerful statistics and can be extended by an attendant and a mobile client.<br />
<br />
==Description==<br />
<br />
We connect people and help to experience the best possible communication.<br />
<br />
Our portfolio can be separated into three groups: Computer Telephony Integration & Softphone, Unified Messaging and Contact Center. All together, these software tools form an efficient platform to support and optimize the company's internal and external communication processes. The idea is to improve the existing communication infrastructure as well as connecting it to the daily business processes. The objective is to simplify and unify business communication.<br />
<br />
'''CAESAR Contact Center:'''<br />
The CAESAR multimedia contact center is the heart of an efficient customer service structure. No matter what communication channel a customer chooses: phone calls, e-mails, faxes, SMS and letters are sent to the appropriate person in accordance with clearly defined routing rules. The supervisor has always all operations including processing status and statistics at a glance.<br />
<br />
'''CAESAR CTI & timio Softphone''' <br />
CAESAR CTI is a webbased software that connects telephone and PC and helps to improve the interaction of communication and daily business processes.<br />
Callers are identified with the incoming call, all relevant customer information saved in the CRM-system are supplied at the start of the call while the call journals provide an overview of all calls made. Phonecalls can be initiated out of almost every software application with just one click. User presence information are provided. Softphone functionality based on WebRTC Technology ist directly included.<br />
<br />
'''CAESAR UMS:'''<br />
By use of CAESAR unified messaging your complete communication is seamlessly integrated into your familiar groupware: Send and receive faxes, text messages, e-mails and voice messages in your mail program and create efficiency by avoiding media breaks. CAESAR supports leading email systems with its connector technology.<br />
<br />
==Functions==<br />
<!-- by vendor:<br />
- place here a short and concise list of features that are supported by your product <br />
--><br />
'''CAESAR Contact Center - the most important features:'''<br />
<br />
*multimedia routing: phone calls, e-mails, sms, fax, textchat, video- and audio chat via WebRTC<br />
*ACD<br />
*professional request management<br />
*inbound<br />
*outbound<br />
*automatic speech recognition <br />
*recording<br />
*high usability<br />
*attendant solution<br />
*reports and statistics<br />
*Microsoft Teams contact center integration<br />
*timio - browserbased client solution (zero installation) [https://www.caseris.de/timio360 timio360] with softphone and contact center functionality<br />
*timo360 cloud solution<br />
<br />
'''CAESAR Telephpony'''<br />
<br />
* inbound caller identification<br />
* journaling in- and outbound calls<br />
* connected to CRM database and adressbooks<br />
* Softphone included<br />
* webbased solution<br />
* <br />
<br />
'''CAESAR Unified Messaging'''<br />
* sending and receiving telefaxes<br />
* personal voicemail<br />
* sending and receiving short messages<br />
<br />
== Product Version==<br />
<!-- by inno:<br />
- version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied<br />
--><br />
<br />
*CAESAR 2024<br />
*CAESAR 2023<br />
*CAESAR 2021<br />
<br />
<br />
<br />
== Innovaphone Version==<br />
<!-- by inno:<br />
- version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied<br />
--><br />
<br />
*innovaphone IP PBX<br />
*Version 14r2<br />
*Version 14r1<br />
*Version 13r3<br />
*Version 13r2<br />
*Version 13r1<br />
*Version 12r2<br />
*Version 11r2<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
*CAESAR Contact Center will be connected via SIP Trunk<br />
*CAESAR Softphone registers as SIP Device<br />
*CAESAR CTI uses Innovaphone TAPI<br />
*CAESAR UMS is connected via XCAPI to a SIP Trunc<br />
<br />
==Contact==<br />
<!-- by vendor<br />
- Official name of your company, at best linked to your companies web site url, Official name of the vendors web site <br />
- you may also add a logo<br />
- upload your company logo (.png preferred, suitable size)<br />
- replace logo below with yours <br />
--><br />
[[Image:Caseris_Logo_innovaphone.png|280px]]<br />
{|<br />
| colspan=99 | CASERIS GmbH <br />
|-<br />
| colspan=99 | Am Birkenfeld 1-3<br />
|-<br />
| colspan=99 | 52222 Stolberg<br />
|-<br />
| colspan=99 | Germany<br />
|-<br />
| Tel: || +49 (0) 2402 7654 321<br />
|-<br />
| Fax: || +49 (0) 2402 7654 456<br />
|-<br />
| Mail: || [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: || [http://www.caseris.de www.caseris.de]<br />
|}<br />
<br />
<br />
[http://www.caseris.de CAESAR Contact Center]<br />
<br />
==Description==<br />
<!-- by vendor:<br />
- add short description of the product features, like on a data sheet. Maximum 250 words. <br />
--><br />
With CAESAR Contact Center, your customers always reach a suitable contact, no matter which communication channel they use. Thanks to intelligent routing procedures, the connection of customer databases and call routing documents, customer requirements can be quickly captured and fulfilled.<br />
<br />
Your results: Top availability, satisfied customers and high transparency in communication.<br />
<br />
<br />
<!-- ==Competitive Analysis== --><br />
<!-- by vendor:<br />
- add short competitive analysis. Maximum 250 words. This text should enable the innovaphone reseller to select <br />
your product for scenarios where it is especially useful<br />
--><br />
The CASERIS contact center solution can be deeply integrated in the groupware sourrounding (Microsoft exchange, IBM Notes, Novell GroupWise). <br />
It is a one-stop-solution Contact Center, including functions like routing functionality, statistics, userclient, supervisor-backend, attendand-client, mobile-client, deployment planning, office-manager, campagne planning and many others.<br />
<br />
==Summary==<br />
<!-- by inno:<br />
- add remarks regarding the product, such as special features, firmware versions or licenses required on the inno side, <br />
parts of the product that has not been tested or limitations discovered. very short and concise (everything else is in <br />
the test report) <br />
- add link to product test report here<br />
--><br />
With CAESAR Contact Center, your customers always reach a suitable contact, no matter which communication channel they use. Thanks to intelligent routing procedures, the connection of customer databases and call routing documents, customer requirements can be quickly captured and fulfilled.<br />
<br />
Your results: Top availability, satisfied customers and high transparency in communication.<br />
<br />
<br />
<!-- ==Competitive Analysis== --><br />
<!-- by vendor:<br />
- add short competitive analysis. Maximum 250 words. This text should enable the innovaphone reseller to select <br />
your product for scenarios where it is especially useful<br />
--><br />
The CASERIS contact center solution can be deeply integrated in the groupware sourrounding (Microsoft exchange, IBM Notes, Novell GroupWise). <br />
It is a one-stop-solution Contact Center, including functions like routing functionality, statistics, userclient, supervisor-backend, attendand-client, mobile-client, deployment planning, office-manager, campagne planning and many others.<br />
<br />
<br />
More than 3,800 customers rely on our products. It is used in branches like:<br />
*public administration<br />
*insurance <br />
*service / consulting<br />
*finance<br />
*health and social service<br />
*industry<br />
*trade<br />
<br />
This solution proved to meet the expectations in the following customer projects:<br />
* [https://www.caseris.de/success-stories CAESAR Contact Center references]<br />
<br />
It was implemented by [https://www.caseris.de CASERIS GmbH].<br />
<br />
<br />
<br />
<!-- ==Pricing== --><br />
<!-- by vendor:<br />
- describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines" <br />
--><br />
*Prices on application - please contact Sales, vertrieb@caseris.de, +49 2402 7654 321, for further information.<br />
<br />
==Contact==<br />
<!-- by vendor:<br />
- add name, address, phone, fax, email, web of primary recommended sales contact<br />
if suitable, you may consider specifying several contacs, depending on your sales structure <br />
(e.g. by country or vertical market)<br />
- in case of a customer testimonial the contact details of the reseller are not disclosed here. As contact person should act sales@innovaphone.com. In order to find the reseller responsible for this product, enter also the corresponding mantis ticket number in invisible tags. <br />
--><br />
<br />
<br />
{|<br />
| colspan=99 | Vertrieb <br />
|-<br />
| colspan=99 | CASERIS GmbH <br />
|-<br />
| Tel: || +49 (0) 2402 7654 321<br />
|-<br />
| Mail: || [mailto:vertrieb@caseris.de vertrieb@caseris.de]<br />
|}<br />
<br />
[[Category:Compat|{{PAGENAME}}]]</div>Caserispreusshttps://wiki.innovaphone.com/index.php?title=Howto:CAESAR_Unified_Communication_-_CASERISGmbH_-_3rd_Party_Product&diff=72192Howto:CAESAR Unified Communication - CASERISGmbH - 3rd Party Product2024-06-21T07:18:17Z<p>Caserispreuss: /* Vendor */</p>
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==Product Name==<br />
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*[https://www.caseris.de/contact-center/ CAESAR Contact Center (Multichannel ACD)]<br />
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==Certification Status==<br />
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==Category==<br />
{{Category:3rdParty Contact Center Applications}}<br />
[[Category:Referral Product|{{PAGENAME}}]]<br />
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]<br />
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==Vendor==<br />
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The CASERIS GmbH is the manufacturer and provider of the unified communication and contact center solution CAESAR.<br />
Based on a broad product range, we develope future-proofed concepts for efficient and transparent communication processes. The modular, scalable contact center solution provides powerful statistics and can be extended by an attendant and a mobile client.<br />
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==Description==<br />
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We connect people and help to experience the best possible communication.<br />
<br />
Our portfolio can be separated into three groups: Computer Telephony Integration & Softphone, Unified Messaging and Contact Center. All together, these software tools form an efficient platform to support and optimize the company's internal and external communication processes. The idea is to improve the existing communication infrastructure as well as connecting it to the daily business processes. The objective is to simplify and unify business communication.<br />
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'''CAESAR Contact Center:'''<br />
The CAESAR multimedia contact center is the heart of an efficient customer service structure. No matter what communication channel a customer chooses: phone calls, e-mails, faxes, SMS and letters are sent to the appropriate person in accordance with clearly defined routing rules. The supervisor has always all operations including processing status and statistics at a glance.<br />
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'''CAESAR CTI & timio Softphone''' <br />
CAESAR CTI is a webbased software that connects telephone and PC and helps to improve the interaction of communication and daily business processes.<br />
Callers are identified with the incoming call, all relevant customer information saved in the CRM-system are supplied at the start of the call while the call journals provide an overview of all calls made. Phonecalls can be initiated out of almost every software application with just one click. User presence information are provided. Softphone functionality based on WebRTC Technology ist directly included.<br />
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'''CAESAR UMS:'''<br />
By use of CAESAR unified messaging your complete communication is seamlessly integrated into your familiar groupware: Send and receive faxes, text messages, e-mails and voice messages in your mail program and create efficiency by avoiding media breaks. CAESAR supports leading email systems with its connector technology.<br />
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==Functions==<br />
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'''CAESAR Contact Center - the most important features:'''<br />
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*multimedia routing: phone calls, e-mails, sms, fax, textchat, video- and audio chat via WebRTC<br />
*ACD<br />
*professional request management<br />
*inbound<br />
*outbound<br />
*automatic speech recognition <br />
*recording<br />
*high usability<br />
*attendant solution<br />
*reports and statistics<br />
*Microsoft Teams contact center integration<br />
*timio - browserbased client solution (zero installation) [https://www.caseris.de/timio360 timio360] with softphone and contact center functionality<br />
*timo360 cloud solution<br />
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'''CAESAR Telephpony'''<br />
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* inbound caller identification<br />
* journaling in- and outbound calls<br />
* connected to CRM database and adressbooks<br />
* Softphone included<br />
* webbased solution<br />
* <br />
<br />
'''CAESAR Unified Messaging'''<br />
* sending and receiving telefaxes<br />
* personal voicemail<br />
* sending and receiving short messages<br />
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== Product Version==<br />
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*CAESAR 2024<br />
*CAESAR 2023<br />
*CAESAR 2021<br />
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== Innovaphone Version==<br />
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*innovaphone IP PBX<br />
*Version 14r2<br />
*Version 14r1<br />
*Version 13r3<br />
*Version 13r2<br />
*Version 13r1<br />
*Version 12r2<br />
*Version 11r2<br />
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==Configuration==<br />
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<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
*CAESAR Contact Center will be connected via SIP Trunk<br />
*CAESAR Softphone registers as SIP Device<br />
*CAESAR CTI uses Innovaphone TAPI<br />
*CAESAR UMS is connected via XCAPI to a SIP Trunc<br />
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==Contact==<br />
<!-- by vendor<br />
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[[Image:Caseris_Logo_innovaphone.png|280px]]<br />
{|<br />
| colspan=99 | CASERIS GmbH <br />
|-<br />
| colspan=99 | Am Birkenfeld 1-3<br />
|-<br />
| colspan=99 | 52222 Stolberg<br />
|-<br />
| colspan=99 | Germany<br />
|-<br />
| Tel: || +49 (0) 2402 7654 321<br />
|-<br />
| Fax: || +49 (0) 2402 7654 456<br />
|-<br />
| Mail: || [mailto:info@caseris.de info@caseris.de]<br />
|-<br />
| Web: || [http://www.caseris.de www.caseris.de]<br />
|}<br />
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[http://www.caseris.de CAESAR Contact Center]<br />
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==Description==<br />
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With CAESAR Contact Center, your customers always reach a suitable contact, no matter which communication channel they use. Thanks to intelligent routing procedures, the connection of customer databases and call routing documents, customer requirements can be quickly captured and fulfilled.<br />
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Your results: Top availability, satisfied customers and high transparency in communication.<br />
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The CASERIS contact center solution can be deeply integrated in the groupware sourrounding (Microsoft exchange, IBM Notes, Novell GroupWise). <br />
It is a one-stop-solution Contact Center, including functions like routing functionality, statistics, userclient, supervisor-backend, attendand-client, mobile-client, deployment planning, office-manager, campagne planning and many others.<br />
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==Summary==<br />
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More than 3,800 customers rely on our products. It is used in branches like:<br />
*public administration<br />
*insurance <br />
*service / consulting<br />
*finance<br />
*health and social service<br />
*industry<br />
*trade<br />
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This solution proved to meet the expectations in the following customer projects:<br />
* [https://www.caseris.de/success-stories CAESAR Contact Center references]<br />
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It was implemented by [https://www.caseris.de CASERIS GmbH].<br />
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*Prices on application - please contact Sales, vertrieb@caseris.de, +49 2402 7654 321, for further information.<br />
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==Contact==<br />
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{|<br />
| colspan=99 | Vertrieb <br />
|-<br />
| colspan=99 | CASERIS GmbH <br />
|-<br />
| Tel: || +49 (0) 2402 7654 321<br />
|-<br />
| Mail: || [mailto:vertrieb@caseris.de vertrieb@caseris.de]<br />
|}<br />
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[[Category:Compat|{{PAGENAME}}]]</div>Caserispreuss