https://wiki.innovaphone.com/api.php?action=feedcontributions&feedformat=atom&user=Charinnovaphone wiki - User contributions [en]2026-04-11T10:11:06ZUser contributionsMediaWiki 1.42.3https://wiki.innovaphone.com/index.php?title=Howto:Pmslink_-_char_-_3rd_Party_Product&diff=57803Howto:Pmslink - char - 3rd Party Product2021-01-13T11:10:14Z<p>Char: </p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:charLogo.jpg||200px|right]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
'''char pmslink''' [https://www.charpmslink.com www.charpmslink.com]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_"referral_prod."|certificate=_-_serinus_-_3rd_Party_Product_product_cert.pdf}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:charLogo.jpg|150px]]<br />
<br />
'''char Desarrollo de Sistemas'''<br />
<br />
C/ Pablo Iglesias 56 1º 1ª<br />
08302 Mataró Barcelona Spain<br />
<br />
[mailto:sales@char.es sales@char.es]<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
<!--'''Benefits at a glance:'''--><br />
<br />
<!--<br />
* Bullet-point<br />
* Bullet-point<br />
* Bullet-point<br />
--><br />
'''char pmslink''' acts as an ''intelligent middleware'' between more than 150 PMS and any other system installed in the Hotel.<br />
<br />
It provides integration with Innovaphone PBX system to support the most common hospitality features, including call accounting.<br />
<br />
'''char pmslink''' is able to unify, in a centralized way, '''all communications''' events between hotel systems and/or equipment.<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
'''char pmslink''' acts as a middleware to integrate the Hotel PMS (Property Management Hotel System) with any device or system used by the hotel.<br />
<br />
'''char pmslink'''provides a wide range of features focused on the hospitality industry, allowing the integration of all hotel systems / equipment with an unique application.<br />
<br />
<br />
<br />
<br />
[[Image:diagram.jpg]]<br />
<br />
<br />
<br />
The integration between '''pmslink''' and '''Innovaphone PBX''' systems provides:<br />
<br />
<br />
'''PMS -> PBX'''<br />
<br />
* '''Checkin''': Assignment of guest name and Class of Service.<br />
* '''Update''': Update guest name and Class of Service.<br />
* '''Room change''': Assignment of guest name and Class of Service to the destination extension, assignment of default values for the unoccupied extensions (default name and Class of Service).<br />
* '''Set COS''': Specific Class of Service assignment, to enable / disable restrictions.<br />
* '''Wake Up''': Activate / Deactivate reminders on an extension.<br />
<br />
<br />
'''PBX -> PMS'''<br />
<br />
* '''Outgoing calls''': Processing and making call accounting for outgoing calls (completed and not completed calls).<br />
* '''Internal calls''': Processing internal calls, especially for the control of unanswered calls by hotel services and malicious calls between guests.<br />
* '''Housekeeping''': Processing Room Status codes.<br />
<br />
<br />
'''char pmslink''' is compatible with most Property Management Systems: Oracle Opera, Protel, StayN’Touch, Comtrol Lodging Link, Sihot, Mews, Clock, … and hundreds of more PMS systems worldwide.<br />
List of PMS integrated:<br />
http://www.chardesarrollodesistemas.com/download/general/documentation/integrated_pms_systems.pdf <br />
<br />
<br />
In addition to this, char pmslink provides integration with other Hotel systems/equipment, such as: Hotpsot, IPTV systems, Key Mobile systems, Energy systems, multimedia systems, etc.<br />
List of systems/equipment integrated: http://www.chardesarrollodesistemas.com/download/general/documentation/other_integrated_systems.pdf <br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* 3rd-Pty-Product Version<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone V12r2sr24<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
The configuration process is carried out by char directly.<br />
The installation process of char pmslink will be scheduled with our Technical Department once the application is purchased.<br />
<br />
Minimum requirements<br />
<br />
* Standard PC or Server, using any updated and current Windows O.S. (Windows 10 / 2016 Server / 2019 Server, …), not dedicated, 5 GB free disk space, 2 GHz Intel Quad Core or higher, 4 GB RAM.<br />
* Internet access will be needed in order to enable char’s technical department to carry out maintenance, installation and the system start-up remotely. It is also needed for license activation and application download.<br />
* Call Prices: Information about the price of each type of call (local, mobile, special calls, free calls) must be sent to char in order to create a new Operator for Call Accounting.<br />
* PMS interface activated<br />
* It is mandatory to have technical support from the PBX, PMS or any external system to be integrated with char, in order to make adjustments, data verification, driver setup, etc. in case of necessity.<br />
* In order to integrate systems, a cooperation of all parts is needed (PBX support, PMS support, End user support, IT Manager support, etc.)<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
'''char pmslink''' is an advanced software for Hotels and Resorts that integrates '''Innovaphone PBX''' with not only more than 150 Property Management Systems integrated but also with any other system and/or equipment of the Hotel (Hotspot, IPTV, Key Mobile systems, …) with more than 10.000 installations done worldwide.<br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| '''char Desarrollo de Sistemas'''<br />
|-<br />
| ''Sales Team''<br />
|-<br />
| C/ Pablo Iglesias 56 1º 1ª<br />
|-<br />
| 08302 Mataró Barcelona Spain<br />
|-<br />
| Tel: +34 93 7418720<br />
|-<br />
| Mail: [mailto:sales@char.es sales@char.es]<br />
|-<br />
|https://www.charpmslink.com / https://www.char.es <br />
|}</div>Charhttps://wiki.innovaphone.com/index.php?title=Howto:Pmslink_-_char_-_3rd_Party_Product&diff=57802Howto:Pmslink - char - 3rd Party Product2021-01-13T10:53:52Z<p>Char: New page: <!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --> right ==Product Name== <!-- Mandatory topic...</p>
<hr />
<div><!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --><br />
[[Image:charLogo.jpg||200px|right]]<br />
<br />
==Product Name==<br />
<!-- Mandatory topic. --><br />
<!-- replace CompanyName & ProductName by real names and add URL to productpage --><br />
'''char pmslink''' [https://www.charpmslink.com www.charpmslink.com]<br />
<br />
==Certification Status==<br />
<!-- do not remove comment. Will be done by innovaphone upon document check --><br />
<!-- {{Template:Compat_Status_"referral_prod."|certificate=_-_serinus_-_3rd_Party_Product_product_cert.pdf}} --><br />
<!-- Testing of this product has been finalized 29th February, 2020. --><br />
<br />
==Category==<br />
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --><br />
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} --><br />
<!-- [[Category:Referral Product|{{PAGENAME}}]] --><br />
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] --><br />
<br />
==Vendor==<br />
<!-- Mandatory topic. --><br />
<!-- Give some introducting words about the vendor itself --><br />
<!-- Place optional company logo. Don't change logo size. --><br />
[[Image:charLogo.jpg|150px]]<br />
<br />
'''char Desarrollo de Sistemas'''<br />
<br />
C/ Pablo Iglesias 56 1º 1ª<br />
08302 Mataró Barcelona Spain<br />
<br />
[mailto:sales@char.es sales@char.es]<br />
<br />
==Description==<br />
<!-- Mandatory topic. --><br />
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --><br />
<!-- place optional product logo or functional overwiew. --><br />
<br />
<!-- Some formattings WikiMedia supports:<br />
==Title2==<br />
===Title3===<br />
'''xxx''' fat text<br />
* - list item<br />
--><br />
<br />
<!-- [[Image:ProductLogo.png]] --><br />
<br />
<!-- some text --><br />
<br />
<!--'''Benefits at a glance:'''--><br />
<br />
<!--<br />
* Bullet-point<br />
* Bullet-point<br />
* Bullet-point<br />
--><br />
'''char pmslink''' acts as an ''intelligent middleware'' between more than 150 PMS and any other system installed in the Hotel.<br />
<br />
It provides integration with Innovaphone PBX system to support the most common hospitality features, including call accounting.<br />
<br />
'''char pmslink''' is able to unify, in a centralized way, '''all communications''' events between hotel systems and/or equipment.<br />
<br />
==Functions==<br />
<!-- Mandatory topic. --> <br />
<!-- Give functional description about the product. Use formattings if needed --><br />
'''char pmslink''' acts as a middleware to integrate the Hotel PMS (Property Management Hotel System) with any device or system used by the hotel.<br />
<br />
'''char pmslink'''provides a wide range of features focused on the hospitality industry, allowing the integration of all hotel systems / equipment with an unique application.<br />
<br />
<br />
<br />
<br />
[[Image:diagram.jpg]]<br />
<br />
<br />
<br />
The integration between '''pmslink''' and '''Innovaphone PBX''' systems provides:<br />
<br />
<br />
'''PMS -> PBX'''<br />
<br />
* '''Checkin''': Assignment of guest name and Class of Service.<br />
* '''Update''': Update guest name and Class of Service.<br />
* '''Room change''': Assignment of guest name and Class of Service to the destination extension, assignment of default values for the unoccupied extensions (default name and Class of Service).<br />
* '''Set COS''': Specific Class of Service assignment, to enable / disable restrictions.<br />
* '''Wake Up''': Activate / Deactivate reminders on an extension.<br />
<br />
<br />
'''PBX -> PMS'''<br />
<br />
* '''Outgoing calls''': Processing and making call accounting for outgoing calls (completed and not completed calls).<br />
* '''Internal calls''': Processing internal calls, especially for the control of unanswered calls by hotel services and malicious calls between guests.<br />
* '''Housekeeping''': Processing Room Status codes.<br />
<br />
<br />
'''char pmslink''' is compatible with most Property Management Systems: Oracle Opera, Protel, StayN’Touch, Comtrol Lodging Link, Sihot, Mews, Clock, … and hundreds of more PMS systems worldwide.<br />
List of PMS integrated:<br />
http://www.chardesarrollodesistemas.com/download/general/documentation/integrated_pms_systems.pdf <br />
<br />
<br />
In addition to this, char pmslink provides integration with other Hotel systems/equipment, such as: Hotpsot, IPTV systems, Key Mobile systems, Energy systems, multimedia systems, etc.<br />
List of systems/equipment integrated: http://www.chardesarrollodesistemas.com/download/general/documentation/other_integrated_systems.pdf <br />
<br />
==Version==<br />
<!-- Mandatory topic. --><br />
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --><br />
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all --><br />
<br />
Product versions used for interop testing:<br />
<!-- replace 3rd-Pty-Product by real name --><br />
* 3rd-Pty-Product Version<br />
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) --><br />
* innovaphone V12r2sr24<br />
<br />
==Configuration==<br />
<!-- Mandatory topic. --> <br />
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product --><br />
<!-- If not present, no certificate will be given at all --><br />
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself --><br />
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --><br />
The configuration process is carried out by char directly.<br />
The installation process of char pmslink will be scheduled with our Technical Department once the application is purchased.<br />
<br />
Minimum requirements<br />
<br />
* Standard PC or Server, using any updated and current Windows O.S. (Windows 10 / 2016 Server / 2019 Server, …), not dedicated, 5 GB free disk space, 2 GHz Intel Quad Core or higher, 4 GB RAM.<br />
* Internet access will be needed in order to enable char’s technical department to carry out maintenance, installation and the system start-up remotely. It is also needed for license activation and application download.<br />
* Call Prices: Information about the price of each type of call (local, mobile, special calls, free calls) must be sent to char in order to create a new Operator for Call Accounting.<br />
* PMS interface activated<br />
* It is mandatory to have technical support from the PBX, PMS or any external system to be integrated with char, in order to make adjustments, data verification, driver setup, etc. in case of necessity.<br />
* In order to integrate systems, a cooperation of all parts is needed (PBX support, PMS support, End user support, IT Manager support, etc.)<br />
<br />
==Summary==<br />
<!-- Optional topic. --> <br />
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed --><br />
'''char pmslink''' is an advanced software for Hotels and Resorts that integrates '''Innovaphone PBX''' with not only more than 150 Property Management Systems integrated but also with any other system and/or equipment of the Hotel (Hotspot, IPTV, Key Mobile systems, …) with more than 10.000 installations done worldwide.<br />
<br />
==Contact==<br />
<!-- Mandatory topic. --> <br />
<!-- Give contact details for potential interests. You may give personal or general contact data. --><br />
<br />
{|<br />
| '''char Desarrollo de Sistemas'''<br />
|-<br />
| ''Sales Team''<br />
|-<br />
| C/ Pablo Iglesias 56 1º 1ª<br />
|-<br />
| 08302 Mataró Barcelona Spain<br />
|-<br />
| Tel: +34 93 7418720<br />
|-<br />
| Mail: [mailto:sales@char.es sales@char.es]<br />
|}</div>Charhttps://wiki.innovaphone.com/index.php?title=File:CharLogo.jpg&diff=57801File:CharLogo.jpg2021-01-13T10:36:00Z<p>Char: </p>
<hr />
<div></div>Charhttps://wiki.innovaphone.com/index.php?title=File:Diagram.jpg&diff=57800File:Diagram.jpg2021-01-13T10:25:50Z<p>Char: </p>
<hr />
<div></div>Char