https://wiki.innovaphone.com/api.php?action=feedcontributions&feedformat=atom&user=Dspaeth 2026-05-08T00:09:59Z User contributions MediaWiki 1.42.3 https://wiki.innovaphone.com/index.php?title=Howto:Novomind_iAGENT_-_3rd_Party_Product&diff=51773 2019-04-15T11:22:16Z

<p>Dspaeth: </p> <hr /> <div>&lt;!--[[Image:Template-COMPAT_01.gif|right]] --&gt;<br /> <br /> ==Product name==<br /> <br /> [https://www.novomind.com/en/customer-service-software/call-software/ novomind iAGENT CALL]<br /> <br /> ==Certification Status==<br /> &lt;!-- by inno<br /> - uncomment one of the stati below <br /> - update date below<br /> --&gt;<br /> {{Template:Compat_Status_&quot;engineered_prod.&quot;}}<br /> <br /> ==Category==<br /> <br /> {{Category:3rdParty CTI and UMS applications}}<br /> [[Category:Engineered_product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> <br /> {{Category:3rdParty Call Center Applications}}<br /> [[Category:3rdParty Call Center Applications|{{PAGENAME}}]]<br /> <br /> ==Functions==<br /> <br /> * OmniChannel Contact Center for all Channels: Call, Mail, Messenger (incl. Whatsapp), Web Video-/Audio-Chat, Documents, Fax, Chatbot and Web FAQ-System<br /> <br /> * Web-based Supervisor and Agent Desktop<br /> <br /> * IVR<br /> <br /> * Skill- und Service Level Based Routing<br /> <br /> * Realtime Monitoring and Reporting<br /> <br /> * A simple user interface to keep training and processing times low<br /> <br /> * High scalability<br /> <br /> * Cloud, Hybrid-Cloud or On-Premises<br /> <br /> * App API for individual integrations and features<br /> <br /> ==Version==<br /> <br /> * novomind iAGENT Version 11 with novomind iAGENT CALL Option<br /> * Innovaphone Firmware Version 12 <br /> <br /> == Vendor ==<br /> [https://www.novomind.com/ novomind AG]<br /> <br /> ==Description==<br /> <br /> * Your new dimension of customer contact: novomind iAGENT is the intelligent customer service software for optimal multichannel management – from chatbots through email management, chat and video chat up to social media. Always available – just like a friend. <br /> <br /> * novomind iAGENT CALL is an optional module that allows also to handle calls with novomind iAGENT using Innovaphone PBX systems. All Channel will be routed with the novomind iAGENT OmniChannel routing and handled by the integrated IVR. novomind iAGENT will also integrate all your back office user within your contact center. With novomind iAGENT CALL and Innovphone we also can make complex setups with 3rd party PBX Systems.<br /> <br /> * novomind iAGENT CALL addresses all contact centers with more than 10 seats up to enterprise organisations with more than 1000 seats. <br /> <br /> ==Summary==<br /> novomind iAGENT CALL offers a high end Omnichannel contact center solution for every kind of communication scenario.<br /> <br /> ==Pricing==<br /> novomind offers cloud or on-premises license. The cloud license includes a hybrid option to run the call connector in a local data center with a local Innovaphone PBX.<br /> <br /> ==Contact==<br /> &lt;!-- by vendor:<br /> - add name, address, phone, fax, email, web of primary recommended sales contact<br /> if suitable, you may consider specifying several contacs, depending on your sales structure <br /> (e.g. by country or vertical market)<br /> --&gt;<br /> <br /> Please visit [https://www.novomind.com/en/ our website] to find out more about us and our products.</div>

Dspaeth https://wiki.innovaphone.com/index.php?title=Howto:Novomind_iAGENT_-_3rd_Party_Product&diff=51772 2019-04-15T11:18:57Z

<p>Dspaeth: </p> <hr /> <div>&lt;!--[[Image:Template-COMPAT_01.gif|right]] --&gt;<br /> <br /> ==Product name==<br /> <br /> [https://www.novomind.com/en/customer-service-software/call-software/ novomind iAGENT CALL]<br /> <br /> ==Certification Status==<br /> &lt;!-- by inno<br /> - uncomment one of the stati below <br /> - update date below<br /> --&gt;<br /> {{Template:Compat_Status_&quot;engineered_prod.&quot;}}<br /> <br /> ==Category==<br /> <br /> {{Category:3rdParty CTI and UMS applications}}<br /> [[Category:Engineered_product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> <br /> {{Category:3rdParty Call Center Applications}}<br /> [[Category:3rdParty Call Center Applications|{{PAGENAME}}]]<br /> <br /> ==Functions==<br /> <br /> * OmniChannel Contact Center for all Channels: Call, Mail, Messenger (incl. Whatsapp), Web Video-/Audio-Chat, Documents, Fax, Chatbot and Web FAQ-System<br /> <br /> * Web-based Supervisor and Agent Desktop<br /> <br /> * IVR<br /> <br /> * Skill- und Service Level Based Routing<br /> <br /> * Realtime Monitoring and Reporting<br /> <br /> * A simple user interface to keep training and processing times low<br /> <br /> * High scalability<br /> <br /> * Cloud, Hybrid-Cloud or On-Premises<br /> <br /> * App API for individual integrations and features<br /> <br /> ==Version==<br /> <br /> * novomind iAGENT Version 11 with novomind iAGENT CALL Option<br /> * Innovaphone Firmware Version 12 <br /> <br /> == Vendor ==<br /> [https://www.novomind.com/ novomind AG]<br /> <br /> ==Description==<br /> <br /> * Your new dimension of customer contact: novomind iAGENT is the intelligent customer service software for optimal multichannel management – from chatbots through email management, chat and video chat up to social media. Always available – just like a friend. <br /> <br /> * novomind iAGENT CALL is an optional module that allows also to handle calls with novomind iAGENT using Innovaphone PBX systems. All Channel will be routed with the novomind iAGENT OmniChannel routing and handled by the integrated IVR. novomind iAGENT will also integrate all your back office user within your contact center. With novomind iAGENT CALL and Innovphone we also can make complex setups with 3rd party PBX Systems.<br /> <br /> * novomind iAGENT CALL addresses all contact centers with more than 10 seats up to enterprise organisations with more than 1000 seats. <br /> <br /> ==Summary==<br /> novomind iAGENT CALL overs an high end OmniChannel contact center solution for all kinds of communication scenarios. <br /> <br /> ==Pricing==<br /> novomind offers cloud or on prem license. The cloud license includes a hybrid option to run the call connector in a local data center with a local Innovaphone PBX.<br /> <br /> ==Contact==<br /> &lt;!-- by vendor:<br /> - add name, address, phone, fax, email, web of primary recommended sales contact<br /> if suitable, you may consider specifying several contacs, depending on your sales structure <br /> (e.g. by country or vertical market)<br /> --&gt;<br /> <br /> Please visit [https://www.novomind.com/en/ our website] to find out more about us and our products.</div>

Dspaeth https://wiki.innovaphone.com/index.php?title=Howto:Novomind_iAGENT_-_3rd_Party_Product&diff=51771 2019-04-15T11:18:36Z

<p>Dspaeth: New page: &lt;!--right --&gt; ==Product name== [https://www.novomind.com/en/customer-service-software/call-software/ novomind iAGENT CALL] ==Certification Status== &lt;!--...</p> <hr /> <div>&lt;!--[[Image:Template-COMPAT_01.gif|right]] --&gt;<br /> <br /> ==Product name==<br /> <br /> [https://www.novomind.com/en/customer-service-software/call-software/ novomind iAGENT CALL]<br /> <br /> ==Certification Status==<br /> &lt;!-- by inno<br /> - uncomment one of the stati below <br /> - update date below<br /> --&gt;<br /> {{Template:Compat_Status_&quot;engineered_prod.&quot;|}}<br /> <br /> ==Category==<br /> <br /> {{Category:3rdParty CTI and UMS applications}}<br /> [[Category:Engineered_product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> <br /> {{Category:3rdParty Call Center Applications}}<br /> [[Category:3rdParty Call Center Applications|{{PAGENAME}}]]<br /> <br /> ==Functions==<br /> <br /> * OmniChannel Contact Center for all Channels: Call, Mail, Messenger (incl. Whatsapp), Web Video-/Audio-Chat, Documents, Fax, Chatbot and Web FAQ-System<br /> <br /> * Web-based Supervisor and Agent Desktop<br /> <br /> * IVR<br /> <br /> * Skill- und Service Level Based Routing<br /> <br /> * Realtime Monitoring and Reporting<br /> <br /> * A simple user interface to keep training and processing times low<br /> <br /> * High scalability<br /> <br /> * Cloud, Hybrid-Cloud or On-Premises<br /> <br /> * App API for individual integrations and features<br /> <br /> ==Version==<br /> <br /> * novomind iAGENT Version 11 with novomind iAGENT CALL Option<br /> * Innovaphone Firmware Version 12 <br /> <br /> == Vendor ==<br /> [https://www.novomind.com/ novomind AG]<br /> <br /> ==Description==<br /> <br /> * Your new dimension of customer contact: novomind iAGENT is the intelligent customer service software for optimal multichannel management – from chatbots through email management, chat and video chat up to social media. Always available – just like a friend. <br /> <br /> * novomind iAGENT CALL is an optional module that allows also to handle calls with novomind iAGENT using Innovaphone PBX systems. All Channel will be routed with the novomind iAGENT OmniChannel routing and handled by the integrated IVR. novomind iAGENT will also integrate all your back office user within your contact center. With novomind iAGENT CALL and Innovphone we also can make complex setups with 3rd party PBX Systems.<br /> <br /> * novomind iAGENT CALL addresses all contact centers with more than 10 seats up to enterprise organisations with more than 1000 seats. <br /> <br /> ==Summary==<br /> novomind iAGENT CALL overs an high end OmniChannel contact center solution for all kinds of communication scenarios. <br /> <br /> ==Pricing==<br /> novomind offers cloud or on prem license. The cloud license includes a hybrid option to run the call connector in a local data center with a local Innovaphone PBX.<br /> <br /> ==Contact==<br /> &lt;!-- by vendor:<br /> - add name, address, phone, fax, email, web of primary recommended sales contact<br /> if suitable, you may consider specifying several contacs, depending on your sales structure <br /> (e.g. by country or vertical market)<br /> --&gt;<br /> <br /> Please visit [https://www.novomind.com/en/ our website] to find out more about us and our products.</div>

Dspaeth