innovaphone wiki - User contributions [en]

Howto13r1:Firmware Upgrade V12r2 V13r1

2019-05-28T07:55:25Z

Gjc: /* Configuration Changes */

== Possible Migration scenarios ==

* PBX without Linux Application Platform or external Linux Application Platform
** Update PBX
** Installation App Platform
*** On local SSD (if Gateway is SSD capable)
*** On external Gateway with SSD
*** On virtual machine (Hyper-V or VMWare) [http://wiki.innovaphone.com/index.php?title=Reference13r1:Concept_App_Platform#App_Platform_-_x86-64_.28Virtual_Machine.29 Installation of Virtual App Platform] 
*PBX with Linux Application Platform on local SSD or CF-card
** Update PBX
** Installation App Platform
***On external Gateway with SSD
*** On virtual machine (Hyper-V or VMWare) [http://wiki.innovaphone.com/index.php?title=Reference13r1:Concept_App_Platform#App_Platform_-_x86-64_.28Virtual_Machine.29 Installation of Virtual App Platform] 
* Virtual PBX (IPVA) without Linux Application Platform or external Linux Application Platform
** Update PBX (IPVA)
** Installation App Platform
*** On external Gateway with SSD
*** On virtual machine (Hyper-V or VMWare)[http://wiki.innovaphone.com/index.php?title=Reference13r1:Concept_App_Platform#App_Platform_-_x86-64_.28Virtual_Machine.29 Installation of Virtual App Platform] 
In this scenario example we show you the Migration steps "PBX with Linux Application Platform on a local SSD" and we install an additional Gateway with SSD. 
Additional components who are necessary:
* IPxx11 Gateway with new SSD
* v13 Licenses 
'''Changes that will be performed during the install/migration process:'''
* CDR0 will be changed
* DNS0 will be changed
* LOG0 will be changed
* IP0 /priority-tos will be changed
* HTTP Client Authenticated URLs 1-3 will be changed
* HTTP, HTTPS Ports will be changed
* STUN Server will be changed
* LDAP Server will be changed to "Force TLS", there for all replications and other LDAP accesses need to be changed to TLS
* No of Regs w/o Pwd will be changed to "0" 
All changes can be changed back to another or original value after the migration process manually if necessary. 
Make sure you store all these values upfront with a backup or manually.
Always make a backup before you start a migration process. 
We advice to update all devices to the latest available Minor Release firmware version within your existing release before updating to V13.

== App Platform ==

At first install the gateway with the new Application Platform.

We assume it is in factory default. When a V13 firmware is already installed, you can access the gateway via its IP-address and you will get in the install gui and can start the install process. If this is not the case, you can perform an update of the firmware to v13r1 via Maintenance, Update.

''Tip: If an V13r1 is installed but you don't get the install gui immediately you can open it via [http://ipaddress/install.htm http://ipaddress/install.htm]
* '''Install switch from HTTPS to HTTP, please be careful if you have deactivated HTTP, the redirection will fail''' !!

''If not no secure passwords should be assigned automatically, you can use the default passwords by using the URL with a password switch [http://ipaddress/install.htm?stdpwd=on http://ipaddress/install.htm?stdpwd=on]. We recommend the use of secure passwords''

''If the install doesn't start in your desired language or you want another language during the install process as the OS-language, use an appropriate language switch, for example ?lang=nl for Dutch or ?lang=en for english''

 

As first you will be asked for the username and password of the gateway.

As long as these are on the default values, you don't have to enter a value or just enter this default value.

''Tip: On the right pane of the install you find the explanations for the parameters that you can fill out.''

 
In the second step the install method will be asked. 
Here we select "Only update and network settings" to prepare the gateway for the installation of the App Platform.

[[Image:Only update and network settings.png]]

In the step "innovaphone PBX Installation" you enter the necessary network settings of the gateway and the IP address of the App Platform.

It is also possible to update the gateway to the latest possible firmware version.

Be aware that if you choose for an update of the firmware, a restart will accure.

[[Image:innovaphone PBX installation.png]]

In the next step the App Platform will be downloaded and installed and started.
 

[[Image:innovaphone App Platform.png]]

== PBX ==

After the App Platform is installed and started, we will follow-up with the update of the PBX (Master, in Distributed Systems).

To proceed we need to install the latest version of the V13r1 firmware on the existing PBX.

 
If the firmware V13r1 is installed, you can access the gateway via its IP-address and you enter into the install process.

As first you will be asked for the username and password of the gateway.

Here you enter the credential of the existing admin user (most of the time it is admin) of the gateway.

The install will recognize that it is an existing PBX configuration and provides you with the appropriate Update scenarios.

We choose for "Update existing PBX with installation of an external App Platform" as the selected scenario.

''Tip: Be sure that you don't have any Object with H323 Name: "AP" in your config. If so you will have problems in connecting the AP Platform.''

[[Image:Update existing PBX with installation of an external App Platform.png]]

In the step "innovaphone PBX Installation" you enter the necessary network settings of the gateway.

It is also possible to update the gateway to the latest possible firmware version.

Be aware that if you choose for an update of the firmware, a restart will accure.

[[Image:innovaphone PBX installation2.png]]

In the step, "Connect to external App Platform" we connect the PBX with the pre-defines gateway with the App Platform.

To proceed we enter the IP-address off the App-Platform and ist password.

After pressing connect and a succesfull connection it will show connected.

''Tip: The default password for the App-Platform is "pwd". If you don't enter a password the default password will be used automatically. If you changed the password on the App-Platform into a more secure password yourself before starting the Install to update the PBX, Be sure you use this same password to connect. Otherwise the connection will fail and the install can't proceed.''

 
''Tip: With the search option you can searh for available App-platform in your network that are installed on a gateway. It is required that this gateway was in default factory setting.''

''A search is not possible for an App-platforms that runs on a virtual machine. This can only be accessed via ist IP-address.''

[[Image:Connect to external App Platform.png]]

Tip: When the next step will follow with "Connect to Devices" the there was already an entry in the advanced user interface in

''General/Devices Registration''). Clear this entry and restart the Install process again. 

In the following step "innovaphone PBX Options" you enter the configuration just as you have seen and learned during the iT Connect op iT Update training.

Here the PBX name and Domain name (System name) should match with your configuration.

''Tip: As user please add an additional (not existing) new user as myApps Admin. Name and mail cannot be in use already.''
 
''Tip: At the moment only lower case PBX names can be used. In case the PBX you want to update is using upper case you have to change it to lower case (at the moment) and your phones will loose registration. Later on you have to change the PBX entries of all objects to lower case.'' 
In the following step "Emergency Administrator password, please save secure" the passwords will NOT be created randomly as you have learned during the iT Connect Training. The existing passwords of the PBX system remain as they are.
 

In the following steps the configurations will be done as learned during your iT Connect Training.
 
After finishing all the install steps, you can login into the system with the previously define myApps Admin in the myApps client.

''Tip: If you cant login with the myApps Admin User, go to the Advanced User Interface ([https://ip.addr/admin.xml?xsl=admin.xsl https://ip.addr/admin.xml?xsl=admin.xsl]) and assign an existing user object the Template "Config Admin". You can then login with this user into myApps.''
 
As mentioned in the beginning , know you can change your saved and special settings back to its original state if this is necessary for your configuration.
 
To give the existing users the possibility to use the innovaphone myApps, you should inherit the existing templates to the new template "Config User". If the user didn't have any template at all, then assign them o the template "Config User".

''Tip: The Users are only seen in Users App if they have the "Visible" flag in Visibility set. This is mostly done by Config Templates. So be aware that if you have another Config Template in use (that has not set the Visibility flag) even if you inheritate it from Config User it will not overwrite the older settings. So choose here the Visibility flag afterwards.''

[[Image:Change template.png]]

''Tip: Assign Administrative users to the new template "Config Admin".''

''Tip: In case you are using Apps that need a License the selectable box under License only appear after uploading the necessary license. In test mode everything works. So in case you are using test mode it is better to first upload your licenses, select the license boxes and than deactivate your test mode!

== Provisioning ==

If you want to use Provisioning and you are using Update Server/PHP Update Server 2 you have to consider that your phone needs to reach config.innovaphone.com via Update URL. 
That means that if you already provide an Update URL via DHCP that the Provisioning process will not be possible. Therefore delete the Update URL in your DHCP Server. 
In case you are using Update Server/PHP Update Server 2 for Certificates etc. your phone needs to reach your old Update Server after provisioning again. (further details will follow) 

== Assign Hardware of a User to a phone or softwarephone App ==

This can be done by the administrator in UsersAdmin App. 
Alternative the User can do this via his Profile. At the instruction from myApps the user can be shown on which point he can assign the app.

[[Image:Profile PhoneApp.png]]

== Reverse Proxy ==

Via the advanced user interface install the latest V13r1 firmware.

In the next step we need the Devices App URL. Via the advanced user interface, in General/Devices Registration/Devices App URL.

Copy this URL.

[[Image:Device Registration2.png]]

Paste this URL in the advanced user interface of the Reverse Proxy in the field General/Devices Registration/Devices App URL.

From now on this device can be found in the Devices App in Devices.

The MAC address and a wrench symbol will be displayed.

Here you can now assign a meaningful name and the domain to the device.

[[Image:Devices.png]]

Via Categories you should assign this gateway also to the appropriate Category.
 

[[Image:Devices2.png]]

''Tip: Now the device configurations are assigned to all devices and the corresponding category(s)''

''These include at least:  Alarmserver Global, Media Global, NTP-settings''
 

Via the PBX Manager App and the Reverse Proxy plugin you can now configure the Reverse Proxy.

You should add here a new Host entry for the App Platform in the Reverse Proxy via the option "Add Host".

The DNS name of the App Platform will be displayed in the next step. Select the DNS name and it will be added to the Reverse Proxy entries.

Via the advanced user interface you have to change the hostnames for every PBX (Slaves and Standby).
 

In the first http forward field you need to enter the following string /PBX0/APPCLIENT/appclient.htm and forward it to the appropriate IP-address with the port numbers 80 and 443 and tag the checkbox Default.
 

At least the following entries should be available as shown in the picture below.
 

[[Image:Reverse Proxy Entries.png]]
 

== STUN / TURN / Slave / Standby / DECT ==

If you  want to have access to the gateway to enter the install process, you have to enter the admin credentials to login.

In the next step select "Manual Configuration" and you will enter the Advanced User Interface.

Install the latest V13r1 firmware.

In the following step we need the Device URL which can be found on two different ways.



# Via the Advanced User Interface of the PBX
In General/Devices Registration/Devices App URL copy the complete URL.

[[Image:Device Registration2.png]]

Paste this URL via the Advanced User Interface of the Reverse Proxy Gateway in General/Devices Registration/Devices App URL .

Now you can find this Gateway in the Devices App within Devices. It will be displayed with its MAC-address and a wrench symbol.

Here you can now assign a meaningful name and the domain to the device.

[[Image:Devices.png]]

Via Category you should assign the Gateway to the appropriate category.

[[Image:Devices2.png]]

''Tip: Now the device configurations are assigned to all devices and the corresponding category(s)''

''These include at least: Alarmserver Global, Media Global, NTP-settings''

''Tip: For a Slave, Standby PBX or DECT you should select TLS as Replication protocol.''

== Configuration Changes ==
=== SNMP disabled by default ===
Up and including v12r2, SNMP was by default activated on a innovaphone device. In v13 it is by default deactivated, it can be activated by a new [[Reference13r1:Services/SNMP | Enable Checkmark]]. As a result, if you upgrade to v13 firmware SNMP is deactivated and needs to be enabled if SNMP is needed in the customer setup.

===Config line size was increased to 32KB===

Downgrade from 13r1 to 12r2 (or older firmware) will result in objects with a too large [[Howto:Config_size_Limitations#Global | config line]] being dropped.

===PBX name in v13 can't include uppercase letter===

So you should change it in your configuration in V12 before the upgrade of PBX.

== Known issues ==
For the known issues, please have a look into our
[http://wiki.innovaphone.com/index.php?title=Support:DVL-Roadmap_Firmware_13r1 Support:DVL-Roadmap Firmware 13r1]

== Related Articles ==
*[[Howto:Guideline V5 to V6 upgrade]]
*[[Howto:Upgrade Issues V5 to V6]]
*[[Howto:Firmware Upgrade V6 V7]]
*[[Howto:Firmware Upgrade V7 V8]]
*[[Howto:Firmware Upgrade V8 V9]]
*[[Howto:Firmware Upgrade V9 V10]]
*[[Howto:Firmware Upgrade V10 V11r1]]
*[[Howto:Firmware Upgrade V11r1 V11r2]]
*[[Support:Special_Precaution_required_when_upgrading_IPxx11_Gateways_from_pre-SR14_Firmware_Versions]]
* [[Howto:Firmware Upgrade V11r2 V12r1]]
* [[Howto:Firmware Upgrade V12r1 V12r2]]
[[Category:Howto|{{PAGENAME}}]]

Howto13r1:Firmware Upgrade V12r2 V13r1

2019-05-28T07:51:31Z

Gjc: /* Possible Migration scenarios */

== Possible Migration scenarios ==

* PBX without Linux Application Platform or external Linux Application Platform
** Update PBX
** Installation App Platform
*** On local SSD (if Gateway is SSD capable)
*** On external Gateway with SSD
*** On virtual machine (Hyper-V or VMWare) [http://wiki.innovaphone.com/index.php?title=Reference13r1:Concept_App_Platform#App_Platform_-_x86-64_.28Virtual_Machine.29 Installation of Virtual App Platform] 
*PBX with Linux Application Platform on local SSD or CF-card
** Update PBX
** Installation App Platform
***On external Gateway with SSD
*** On virtual machine (Hyper-V or VMWare) [http://wiki.innovaphone.com/index.php?title=Reference13r1:Concept_App_Platform#App_Platform_-_x86-64_.28Virtual_Machine.29 Installation of Virtual App Platform] 
* Virtual PBX (IPVA) without Linux Application Platform or external Linux Application Platform
** Update PBX (IPVA)
** Installation App Platform
*** On external Gateway with SSD
*** On virtual machine (Hyper-V or VMWare)[http://wiki.innovaphone.com/index.php?title=Reference13r1:Concept_App_Platform#App_Platform_-_x86-64_.28Virtual_Machine.29 Installation of Virtual App Platform] 
In this scenario example we show you the Migration steps "PBX with Linux Application Platform on a local SSD" and we install an additional Gateway with SSD. 
Additional components who are necessary:
* IPxx11 Gateway with new SSD
* v13 Licenses 
'''Changes that will be performed during the install/migration process:'''
* CDR0 will be changed
* DNS0 will be changed
* LOG0 will be changed
* IP0 /priority-tos will be changed
* HTTP Client Authenticated URLs 1-3 will be changed
* HTTP, HTTPS Ports will be changed
* STUN Server will be changed
* LDAP Server will be changed to "Force TLS", there for all replications and other LDAP accesses need to be changed to TLS
* No of Regs w/o Pwd will be changed to "0" 
All changes can be changed back to another or original value after the migration process manually if necessary. 
Make sure you store all these values upfront with a backup or manually.
Always make a backup before you start a migration process. 
We advice to update all devices to the latest available Minor Release firmware version within your existing release before updating to V13.

== App Platform ==

At first install the gateway with the new Application Platform.

We assume it is in factory default. When a V13 firmware is already installed, you can access the gateway via its IP-address and you will get in the install gui and can start the install process. If this is not the case, you can perform an update of the firmware to v13r1 via Maintenance, Update.

''Tip: If an V13r1 is installed but you don't get the install gui immediately you can open it via [http://ipaddress/install.htm http://ipaddress/install.htm]
* '''Install switch from HTTPS to HTTP, please be careful if you have deactivated HTTP, the redirection will fail''' !!

''If not no secure passwords should be assigned automatically, you can use the default passwords by using the URL with a password switch [http://ipaddress/install.htm?stdpwd=on http://ipaddress/install.htm?stdpwd=on]. We recommend the use of secure passwords''

''If the install doesn't start in your desired language or you want another language during the install process as the OS-language, use an appropriate language switch, for example ?lang=nl for Dutch or ?lang=en for english''

 

As first you will be asked for the username and password of the gateway.

As long as these are on the default values, you don't have to enter a value or just enter this default value.

''Tip: On the right pane of the install you find the explanations for the parameters that you can fill out.''

 
In the second step the install method will be asked. 
Here we select "Only update and network settings" to prepare the gateway for the installation of the App Platform.

[[Image:Only update and network settings.png]]

In the step "innovaphone PBX Installation" you enter the necessary network settings of the gateway and the IP address of the App Platform.

It is also possible to update the gateway to the latest possible firmware version.

Be aware that if you choose for an update of the firmware, a restart will accure.

[[Image:innovaphone PBX installation.png]]

In the next step the App Platform will be downloaded and installed and started.
 

[[Image:innovaphone App Platform.png]]

== PBX ==

After the App Platform is installed and started, we will follow-up with the update of the PBX (Master, in Distributed Systems).

To proceed we need to install the latest version of the V13r1 firmware on the existing PBX.

 
If the firmware V13r1 is installed, you can access the gateway via its IP-address and you enter into the install process.

As first you will be asked for the username and password of the gateway.

Here you enter the credential of the existing admin user (most of the time it is admin) of the gateway.

The install will recognize that it is an existing PBX configuration and provides you with the appropriate Update scenarios.

We choose for "Update existing PBX with installation of an external App Platform" as the selected scenario.

''Tip: Be sure that you don't have any Object with H323 Name: "AP" in your config. If so you will have problems in connecting the AP Platform.''

[[Image:Update existing PBX with installation of an external App Platform.png]]

In the step "innovaphone PBX Installation" you enter the necessary network settings of the gateway.

It is also possible to update the gateway to the latest possible firmware version.

Be aware that if you choose for an update of the firmware, a restart will accure.

[[Image:innovaphone PBX installation2.png]]

In the step, "Connect to external App Platform" we connect the PBX with the pre-defines gateway with the App Platform.

To proceed we enter the IP-address off the App-Platform and ist password.

After pressing connect and a succesfull connection it will show connected.

''Tip: The default password for the App-Platform is "pwd". If you don't enter a password the default password will be used automatically. If you changed the password on the App-Platform into a more secure password yourself before starting the Install to update the PBX, Be sure you use this same password to connect. Otherwise the connection will fail and the install can't proceed.''

 
''Tip: With the search option you can searh for available App-platform in your network that are installed on a gateway. It is required that this gateway was in default factory setting.''

''A search is not possible for an App-platforms that runs on a virtual machine. This can only be accessed via ist IP-address.''

[[Image:Connect to external App Platform.png]]

Tip: When the next step will follow with "Connect to Devices" the there was already an entry in the advanced user interface in

''General/Devices Registration''). Clear this entry and restart the Install process again. 

In the following step "innovaphone PBX Options" you enter the configuration just as you have seen and learned during the iT Connect op iT Update training.

Here the PBX name and Domain name (System name) should match with your configuration.

''Tip: As user please add an additional (not existing) new user as myApps Admin. Name and mail cannot be in use already.''
 
''Tip: At the moment only lower case PBX names can be used. In case the PBX you want to update is using upper case you have to change it to lower case (at the moment) and your phones will loose registration. Later on you have to change the PBX entries of all objects to lower case.'' 
In the following step "Emergency Administrator password, please save secure" the passwords will NOT be created randomly as you have learned during the iT Connect Training. The existing passwords of the PBX system remain as they are.
 

In the following steps the configurations will be done as learned during your iT Connect Training.
 
After finishing all the install steps, you can login into the system with the previously define myApps Admin in the myApps client.

''Tip: If you cant login with the myApps Admin User, go to the Advanced User Interface ([https://ip.addr/admin.xml?xsl=admin.xsl https://ip.addr/admin.xml?xsl=admin.xsl]) and assign an existing user object the Template "Config Admin". You can then login with this user into myApps.''
 
As mentioned in the beginning , know you can change your saved and special settings back to its original state if this is necessary for your configuration.
 
To give the existing users the possibility to use the innovaphone myApps, you should inherit the existing templates to the new template "Config User". If the user didn't have any template at all, then assign them o the template "Config User".

''Tip: The Users are only seen in Users App if they have the "Visible" flag in Visibility set. This is mostly done by Config Templates. So be aware that if you have another Config Template in use (that has not set the Visibility flag) even if you inheritate it from Config User it will not overwrite the older settings. So choose here the Visibility flag afterwards.''

[[Image:Change template.png]]

''Tip: Assign Administrative users to the new template "Config Admin".''

''Tip: In case you are using Apps that need a License the selectable box under License only appear after uploading the necessary license. In test mode everything works. So in case you are using test mode it is better to first upload your licenses, select the license boxes and than deactivate your test mode!

== Provisioning ==

If you want to use Provisioning and you are using Update Server/PHP Update Server 2 you have to consider that your phone needs to reach config.innovaphone.com via Update URL. 
That means that if you already provide an Update URL via DHCP that the Provisioning process will not be possible. Therefore delete the Update URL in your DHCP Server. 
In case you are using Update Server/PHP Update Server 2 for Certificates etc. your phone needs to reach your old Update Server after provisioning again. (further details will follow) 

== Assign Hardware of a User to a phone or softwarephone App ==

This can be done by the administrator in UsersAdmin App. 
Alternative the User can do this via his Profile. At the instruction from myApps the user can be shown on which point he can assign the app.

[[Image:Profile PhoneApp.png]]

== Reverse Proxy ==

Via the advanced user interface install the latest V13r1 firmware.

In the next step we need the Devices App URL. Via the advanced user interface, in General/Devices Registration/Devices App URL.

Copy this URL.

[[Image:Device Registration2.png]]

Paste this URL in the advanced user interface of the Reverse Proxy in the field General/Devices Registration/Devices App URL.

From now on this device can be found in the Devices App in Devices.

The MAC address and a wrench symbol will be displayed.

Here you can now assign a meaningful name and the domain to the device.

[[Image:Devices.png]]

Via Categories you should assign this gateway also to the appropriate Category.
 

[[Image:Devices2.png]]

''Tip: Now the device configurations are assigned to all devices and the corresponding category(s)''

''These include at least:  Alarmserver Global, Media Global, NTP-settings''
 

Via the PBX Manager App and the Reverse Proxy plugin you can now configure the Reverse Proxy.

You should add here a new Host entry for the App Platform in the Reverse Proxy via the option "Add Host".

The DNS name of the App Platform will be displayed in the next step. Select the DNS name and it will be added to the Reverse Proxy entries.

Via the advanced user interface you have to change the hostnames for every PBX (Slaves and Standby).
 

In the first http forward field you need to enter the following string /PBX0/APPCLIENT/appclient.htm and forward it to the appropriate IP-address with the port numbers 80 and 443 and tag the checkbox Default.
 

At least the following entries should be available as shown in the picture below.
 

[[Image:Reverse Proxy Entries.png]]
 

== STUN / TURN / Slave / Standby / DECT ==

If you  want to have access to the gateway to enter the install process, you have to enter the admin credentials to login.

In the next step select "Manual Configuration" and you will enter the Advanced User Interface.

Install the latest V13r1 firmware.

In the following step we need the Device URL which can be found on two different ways.



# Via the Advanced User Interface of the PBX
In General/Devices Registration/Devices App URL copy the complete URL.

[[Image:Device Registration2.png]]

Paste this URL via the Advanced User Interface of the Reverse Proxy Gateway in General/Devices Registration/Devices App URL .

Now you can find this Gateway in the Devices App within Devices. It will be displayed with its MAC-address and a wrench symbol.

Here you can now assign a meaningful name and the domain to the device.

[[Image:Devices.png]]

Via Category you should assign the Gateway to the appropriate category.

[[Image:Devices2.png]]

''Tip: Now the device configurations are assigned to all devices and the corresponding category(s)''

''These include at least: Alarmserver Global, Media Global, NTP-settings''

''Tip: For a Slave, Standby PBX or DECT you should select TLS as Replication protocol.''

== Configuration Changes ==
=== SNMP disabled by default ===
Up and including v12r2, SNMP was by default activated on a innovaphone device. In v13 it is by default deactivated, it can be activated by a new [[Reference13r1:Services/SNMP | Enable Checkmark]]. As a result, if you upgrade to v13 firmware SNMP is deactivated and needs to be enabled if SNMP is needed in the customer setup.

===Config line size was increased to 32KB===

Downgrade from 13r1 to 12r2 (or older firmware) will result in objects with a too large [[Howto:Config_size_Limitations#Global | config line]] being dropped.

== Known issues ==
For the known issues, please have a look into our
[http://wiki.innovaphone.com/index.php?title=Support:DVL-Roadmap_Firmware_13r1 Support:DVL-Roadmap Firmware 13r1]

== Related Articles ==
*[[Howto:Guideline V5 to V6 upgrade]]
*[[Howto:Upgrade Issues V5 to V6]]
*[[Howto:Firmware Upgrade V6 V7]]
*[[Howto:Firmware Upgrade V7 V8]]
*[[Howto:Firmware Upgrade V8 V9]]
*[[Howto:Firmware Upgrade V9 V10]]
*[[Howto:Firmware Upgrade V10 V11r1]]
*[[Howto:Firmware Upgrade V11r1 V11r2]]
*[[Support:Special_Precaution_required_when_upgrading_IPxx11_Gateways_from_pre-SR14_Firmware_Versions]]
* [[Howto:Firmware Upgrade V11r2 V12r1]]
* [[Howto:Firmware Upgrade V12r1 V12r2]]
[[Category:Howto|{{PAGENAME}}]]

Howto:How to customize the From/Identity header value at SIP interfaces

2019-01-17T08:43:44Z

Gjc: /* Route Map Configuration */

In some cases, SIP providers ask for From/Identity Header values which we cannot build automatically.
In such circumstances we can use the "add UUI" in Route Map and a specific configuration in the SIP interface for this.

==Applies To==
This information applies to all innovaphone gateways

* V12r2 and higher

==More Information==

===Problem Details===

If we look into the configuration of From or Identity Header in the SIP interface, we see that the innovaphone system tries to build these headers with either one of the following:
* for FROM: Fixed AOR, AOR with CGPN as Display, CGPN in user part of URI
* for IDENTITY: CGPN in user part of URI, Fixed AOR

In this case, the header is built automatically with parts of information already known by the system as CGPN or AOR.
But in some cases, the provider requires a value in these Headers which is not related to any other known values. In such an event, we need a way to store and apply this "fixed" value.
So we will use both configuration parameters:
* "add UUI" in route map : [http://wiki.innovaphone.com/index.php?title=Reference12r2:Gateway/Routes/Map]
* the UUI option in the SIP interface configuration : [http://wiki.innovaphone.com/index.php?title=Reference12r2:Gateway/Interfaces/SIP]

=== Route Map Configuration===
The goal here is to use a MAP '''generally used for all outgoing calls'''. In order to achieve this, the better approach is to use the last one, which should be the MAP that sends the call to the SIP interface.

[[Image:Routesmaps.PNG]]

Open this map and add the required value in "add UUI" field.

[[Image:AddUUI.PNG]]

As the UUI will be used in the SIP header, we should write here a valid SIP URI: <nowiki>"<sip:UriUserPart@UriDomainPart>"</nowiki>

A specific behavior of SIP interface is to replace the string '''{initiator}''' in UUI by the call's diversion-info if available or the calling party number otherwise

You can use this to keep the original CGPN whatever the treatment was done in routes maps before. <nowiki>"</nowiki><sip:'''{initiator}'''@UriDomainPart><nowiki>"</nowiki>

=== SIP interface configuration ===

In SIP interface select the UUI options in "From/Identity Header when Sending INVITE".

[[Image:IdentityUUI.PNG]]

At this point, you should also check your provider's requirements, as we have also a few other possibilities to adjust: UUI in From or UUI in Identity.
We can also go further with Advanced Tweaks like "/pai on" used for P-Asserted-Identity or P-Preferred-Identity as Identity header.

[[Category:Howto|{{PAGENAME}}]]

Howto talk:How to customize the From/Identity header value at SIP interfaces

2019-01-16T16:42:05Z

Gjc: New page: TODO : - add a section about {initiator}. - edit images for highlight what we are speaking about.

TODO :

- add a section about {initiator}.

- edit images for highlight what we are speaking about.

Howto:How to customize the From/Identity header value at SIP interfaces

2019-01-16T16:37:39Z

Gjc: /* More Information */

In some cases, SIP provider asks From/Identity header values we cannot build automatically.
Then we will use the "add UUI" in route map and a specific configuration in SIP interface for this.

==Applies To==
This information applies to all innovaphone gateway

* V12r2 and higher

==More Information==

===Problem Details===

If we look configuration of From or Identity header in SIP interface we see the innovaphone system try to build these headers with one of this way:
* for FROM: Fixed AOR, AOR with CGPN as Display, CGPN in user part of URI
* for IDENTITY: CGPN in user part of URI, Fixed AOR

In this case, the header is built automatically with pieces of information already know by the system as CGPN, AOR.
But in some case, the provider requires a value in these headers which is not related to any others known values. Then we need a way to store and apply this "fixed" value.
So we will use both configurations parameters:
* "add UUI" in route map : [http://wiki.innovaphone.com/index.php?title=Reference12r2:Gateway/Routes/Map]
* the UUI option in SIP interface configuration : [http://wiki.innovaphone.com/index.php?title=Reference12r2:Gateway/Interfaces/SIP]

=== Route Map Configuration===
The goal here is to use a MAP '''certainly used for all outgoing calls'''. For this the better way is to use the last one, should be the map send the call to the SIP interface.

[[Image:Routesmaps.PNG]]

Open this map and add the required value in "add UUI" field.

[[Image:AddUUI.PNG]]

As the UUI will be used in a SIP header you should write here a valid SIP URI: "<sip:UriUserPart@UriDomainPart>"

=== SIP interface configuration ===

In SIP interface select the UUI options in "From/Identity Header when Sending INVITE".

[[Image:IdentityUUI.PNG]]

At this step, you should check the provider requirement, as we have many possibilities.
UUI in From; UUI in Identity; we can also acting with advanced tweaks like "/pai on" for use P-Asserted-Identity or P-Preferred-Identity as Identity header.

[[Category:Howto|{{PAGENAME}}]]

Howto:How to customize the From/Identity header value at SIP interfaces

2019-01-16T16:36:44Z

Gjc: /* Problem Details */

Howto:How to customize the From/Identity header value at SIP interfaces

2019-01-16T16:36:25Z

Gjc:

In some cases, SIP provider asks From/Identity header values we cannot build automatically.
Then we will use the "add UUI" in route map and a specific configuration in SIP interface for this.

==Applies To==
This information applies to all innovaphone gateway

* V12r2 and higher

==More Information==

===Problem Details===

If we look configuration of From or Identity header in SIP interface we see the innovaphone system try to build these headers with one of this way:
* for FROM: Fixed AOR, AOR with CGPN as Display, CGPN in user part of URI
* for IDENTITY: CGPN in user part of URI, Fixed AOR

In this case, the header is built automatically with pieces of information already know by the system as CGPN, AOR.
But in some case, the provider requires a value in these headers which is not related to any others known values. Then we need a way to store and apply this "fixed" value.

So we will use both configurations parameters:
* "add UUI" in route map : [http://wiki.innovaphone.com/index.php?title=Reference12r2:Gateway/Routes/Map]
* the UUI option in SIP interface configuration : [http://wiki.innovaphone.com/index.php?title=Reference12r2:Gateway/Interfaces/SIP]

=== Route Map Configuration===
The goal here is to use a MAP '''certainly used for all outgoing calls'''. For this the better way is to use the last one, should be the map send the call to the SIP interface.

[[Image:Routesmaps.PNG]]

Open this map and add the required value in "add UUI" field.

[[Image:AddUUI.PNG]]

As the UUI will be used in a SIP header you should write here a valid SIP URI: "<sip:UriUserPart@UriDomainPart>"

=== SIP interface configuration ===

In SIP interface select the UUI options in "From/Identity Header when Sending INVITE".

[[Image:IdentityUUI.PNG]]

At this step, you should check the provider requirement, as we have many possibilities.
UUI in From; UUI in Identity; we can also acting with advanced tweaks like "/pai on" for use P-Asserted-Identity or P-Preferred-Identity as Identity header.

[[Category:Howto|{{PAGENAME}}]]

Howto:How to customize the From/Identity header value at SIP interfaces

2019-01-16T16:35:48Z

Gjc: New page: In some cases, SIP provider asks From/Identity header values we cannot build automatically. Then we will use the "add UUI" in route map and a specific configuration in SIP interface for t...

In some cases, SIP provider asks From/Identity header values we cannot build automatically.
Then we will use the "add UUI" in route map and a specific configuration in SIP interface for this.

==Applies To==
This information applies to all innovaphone gateway

* V12r2 and higher

==More Information==

===Problem Details===

If we look configuration of From or Identity header in SIP interface we see the innovaphone system try to build these headers with one of this way:

* for FROM: Fixed AOR, AOR with CGPN as Display, CGPN in user part of URI

* for IDENTITY: CGPN in user part of URI, Fixed AOR

In this case, the header is built automatically with pieces of information already know by the system as CGPN, AOR.

But in some case, the provider requires a value in these headers which is not related to any others known values. Then we need a way to store and apply this "fixed" value.

So we will use both configurations parameters:

* "add UUI" in route map : [http://wiki.innovaphone.com/index.php?title=Reference12r2:Gateway/Routes/Map]

* the UUI option in SIP interface configuration : [http://wiki.innovaphone.com/index.php?title=Reference12r2:Gateway/Interfaces/SIP]

=== Route Map Configuration===
The goal here is to use a MAP '''certainly used for all outgoing calls'''. For this the better way is to use the last one, should be the map send the call to the SIP interface.

[[Image:Routesmaps.PNG]]

Open this map and add the required value in "add UUI" field.

[[Image:AddUUI.PNG]]

As the UUI will be used in a SIP header you should write here a valid SIP URI: "<sip:UriUserPart@UriDomainPart>"

=== SIP interface configuration ===

In SIP interface select the UUI options in "From/Identity Header when Sending INVITE".

[[Image:IdentityUUI.PNG]]

At this step, you should check the provider requirement, as we have many possibilities.
UUI in From; UUI in Identity; we can also acting with advanced tweaks like "/pai on" for use P-Asserted-Identity or P-Preferred-Identity as Identity header.

[[Category:Howto|{{PAGENAME}}]]

File:IdentityUUI.PNG

2019-01-16T10:19:06Z

Gjc:

File:AddUUI.PNG

2019-01-16T10:03:18Z

Gjc:

File:Routesmaps.PNG

2019-01-16T09:55:09Z

Gjc:

Howto:Setting time and date without using an NTP

2019-01-07T09:55:25Z

Gjc: /* Configuration */

{{Template:3rd Party Input}}
==Applies To==
This information applies to

* All gateways, V6



===Problem Details===
Sometimes it is temporarely impossible to access a NTP-server. Here' s a short possibility to set time and date via the web interface.

===System Requirements===
In the simpliest manner a working PBX - or any other accessible Innovaphone gateway running under V6

===Configuration===

Simply use the following syntax in your webbrowser:

'''<nowiki>http://</nowiki>'''''<ip-of-your-Innovaphone-gateway>'''''/!time%20%20'''''dd'''''.'''''mm'''''.'''''yyyy'''''-'''''hh''''':'''''mm'''''

Example: '''<nowiki>http://10.10.10.120/!time%20%2021.02.2008-15:05</nowiki>'''

If you don't care about the correct time but just need the box to have a valid time, you can add the '''ctime''' argument to '''NTP0''' in your config file, e.g.: <code>config add NTP0 /ctime 21.02.2008-15:05</code>. This way, your box will always start with this (probably wrong but valid) time.

Remark about TLS certificates "not before" date.
All certificates have a date "not before" so if you chose a date before the "not before" date, your certificate is not valid and cannot be used for example for "TLS only" device registration.
So you should choose a date "after" the most recent certificate date of device you in your system.

===Known Problems===

===Related Articles===

[[Howto:How to obtain the current time for innovaphone devices using NTP]]

[[Category:Howto|{{PAGENAME}}]]

Howto:Setting time and date without using an NTP

2019-01-07T09:47:58Z

Gjc: /* Known Problems */

{{Template:3rd Party Input}}
==Applies To==
This information applies to

* All gateways, V6



===Problem Details===
Sometimes it is temporarely impossible to access a NTP-server. Here' s a short possibility to set time and date via the web interface.

===System Requirements===
In the simpliest manner a working PBX - or any other accessible Innovaphone gateway running under V6

===Configuration===

Simply use the following syntax in your webbrowser:

'''<nowiki>http://</nowiki>'''''<ip-of-your-Innovaphone-gateway>'''''/!time%20%20'''''dd'''''.'''''mm'''''.'''''yyyy'''''-'''''hh''''':'''''mm'''''

Example: '''<nowiki>http://10.10.10.120/!time%20%2021.02.2008-15:05</nowiki>'''

If you don't care about the correct time but just need the box to have a valid time, you can add the '''ctime''' argument to '''NTP0''' in your config file, e.g.: <code>config add NTP0 /ctime 21.02.2008-15:05</code>. This way, your box will always start with this (probably wrong but valid) time.

===Known Problems===

===Related Articles===

[[Howto:How to obtain the current time for innovaphone devices using NTP]]

[[Category:Howto|{{PAGENAME}}]]

Howto:Setting time and date without using an NTP

2019-01-04T16:23:33Z

Gjc: /* Known Problems */

{{Template:3rd Party Input}}
==Applies To==
This information applies to

* All gateways, V6



===Problem Details===
Sometimes it is temporarely impossible to access a NTP-server. Here' s a short possibility to set time and date via the web interface.

===System Requirements===
In the simpliest manner a working PBX - or any other accessible Innovaphone gateway running under V6

===Configuration===

Simply use the following syntax in your webbrowser:

'''<nowiki>http://</nowiki>'''''<ip-of-your-Innovaphone-gateway>'''''/!time%20%20'''''dd'''''.'''''mm'''''.'''''yyyy'''''-'''''hh''''':'''''mm'''''

Example: '''<nowiki>http://10.10.10.120/!time%20%2021.02.2008-15:05</nowiki>'''

If you don't care about the correct time but just need the box to have a valid time, you can add the '''ctime''' argument to '''NTP0''' in your config file, e.g.: <code>config add NTP0 /ctime 21.02.2008-15:05</code>. This way, your box will always start with this (probably wrong but valid) time.

===Known Problems===

''' TLS certificates "not before" date '''

All certificates have a date "not before" so if you chose a date before the "not before" date, your certificate is not valid and cannot be used for example for "TLS only" device registration.

So you should choose a date "after" the most recent certificate date of device you in your system.

===Related Articles===

[[Howto:How to obtain the current time for innovaphone devices using NTP]]

[[Category:Howto|{{PAGENAME}}]]

Howto:KIAMO - Conecteo - 3rd Party Product

2018-10-09T08:41:28Z

Gjc: /* Product Name */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

[http://kiamo.eu/ KIAMO]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

[http://www.kiamo.eu Read more.]

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr16

==Configuration==
English installation guide can be [[Media:Kiamo-guide.pdf|downloaded here]].

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-10-09T08:41:17Z

Gjc: /* Vendor */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

[http://kiamo.fr/ KIAMO]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

[http://www.kiamo.eu Read more.]

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr16

==Configuration==
English installation guide can be [[Media:Kiamo-guide.pdf|downloaded here]].

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-10-09T08:39:38Z

Gjc: /* Vendor */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

[http://kiamo.fr/ KIAMO]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

[http://www.kiamo.fr Read more here.]

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr16

==Configuration==
English installation guide can be [[Media:Kiamo-guide.pdf|downloaded here]].

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-10-09T08:30:14Z

Gjc: /* Tested Versions */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

[http://kiamo.fr/ KIAMO]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr16

==Configuration==
English installation guide can be [[Media:Kiamo-guide.pdf|downloaded here]].

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-10-09T08:29:50Z

Gjc:

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

[http://kiamo.fr/ KIAMO]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
English installation guide can be [[Media:Kiamo-guide.pdf|downloaded here]].

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-19T08:21:12Z

Gjc: /* Configuration */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
English installation guide can be [[Media:Kiamo-guide.pdf|downloaded here]].

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-19T08:20:46Z

Gjc: /* Configuration */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
English installation guide can be [http://wiki.innovaphone.com/img_auth.php/7/7d/Kiamo-guide.pdf| downloaded here].
[[Media:Kiamo-guide.pdf|downloaded here]]

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-17T11:47:19Z

Gjc: /* Configuration */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Downloadable configuration Guide:

[http://wiki.innovaphone.com/img_auth.php/7/7d/Kiamo-guide.pdf | Installation Guide]

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-17T11:44:48Z

Gjc: /* Configuration */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Downloadable configuration Guide:

[[http://wiki.innovaphone.com/img_auth.php/7/7d/Kiamo-guide.pdf |different text]]

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-17T11:42:17Z

Gjc: /* Configuration */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Downloadable configuration Guide:

http://wiki.innovaphone.com/img_auth.php/7/7d/Kiamo-guide.pdf

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-17T11:42:08Z

Gjc: /* Configuration */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Downloadable configuration Guide:.

http://wiki.innovaphone.com/img_auth.php/7/7d/Kiamo-guide.pdf

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-17T11:41:57Z

Gjc: /* Configuration */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Downloadable configuration Guide in link below.

http://wiki.innovaphone.com/img_auth.php/7/7d/Kiamo-guide.pdf

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-17T11:40:43Z

Gjc: /* Configuration */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in English.

[[Configuration Guide]] http://wiki.innovaphone.com/img_auth.php/7/7d/Kiamo-guide.pdf

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-17T11:40:22Z

Gjc: /* Configuration */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in English.

[[Configuration Guide]]http://wiki.innovaphone.com/img_auth.php/7/7d/Kiamo-guide.pdf

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

File:Kiamo-guide.pdf

2018-09-17T11:39:27Z

Gjc: innovaphon - Kiamo interop guide.

innovaphon - Kiamo interop guide.

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-17T11:30:07Z

Gjc: /* Features */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:28:04Z

Gjc: /* Multichannel-ACD */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png||980px]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
*'''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
*'''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
*'''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
*'''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:27:14Z

Gjc:

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png||980px]]

===Multichannel-ACD===
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:

1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.

2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.

3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.

4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

===Cross-Channel platform===

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:25:46Z

Gjc:

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png||980px]]

== Multichannel-ACD ==
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:

1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.

2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.

3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.

4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

== Cross-Channel platform ==

Kiamo's native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. The exhaustive customer data makes the advisers more efficient and improves the quality of exchanges.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:24:45Z

Gjc: /* Features */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png||980px]]

== Multichannel-ACD ==
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:

1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.

2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.

3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.

4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:24:29Z

Gjc: /* Features */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png||720px]]

== Multichannel-ACD ==
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:

1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.

2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.

3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.

4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:23:42Z

Gjc: /* Contact */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

== Multichannel-ACD ==
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:

1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.

2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.

3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.

4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo

3 Allée Jacques Latrille,

33650 Martillac,

France

Phone: +33 (0)5 47 48 33 20

Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:23:20Z

Gjc: /* Multichannel-ACD */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

== Multichannel-ACD ==
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:

1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.

2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.

3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.

4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

[[Image:Kiamo-ACD.png]]

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo
3 Allée Jacques Latrille,
33650 Martillac,
France
Phone: +33 (0)5 47 48 33 20
Web: http://kiamo.eu

File:Kiamo-ACD.png

2018-09-14T14:23:12Z

Gjc:

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:22:41Z

Gjc: /* Multichannel-ACD */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

== Multichannel-ACD ==
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:

1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.

2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.

3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.

4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo
3 Allée Jacques Latrille,
33650 Martillac,
France
Phone: +33 (0)5 47 48 33 20
Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:22:19Z

Gjc: /* Features */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png]]

== Multichannel-ACD ==
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo
3 Allée Jacques Latrille,
33650 Martillac,
France
Phone: +33 (0)5 47 48 33 20
Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:21:51Z

Gjc: /* Features */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)

[[Image:Kiamo-features.png||600px]]

== Multichannel-ACD ==
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo
3 Allée Jacques Latrille,
33650 Martillac,
France
Phone: +33 (0)5 47 48 33 20
Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:21:37Z

Gjc: /* Features */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)
[[Image:Kiamo-features.png||600px]]

== Multichannel-ACD ==
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo
3 Allée Jacques Latrille,
33650 Martillac,
France
Phone: +33 (0)5 47 48 33 20
Web: http://kiamo.eu

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:20:52Z

Gjc: /* Features */

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)
[[Image:Kiamo-features.png]]

== Multichannel-ACD ==
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo
3 Allée Jacques Latrille,
33650 Martillac,
France
Phone: +33 (0)5 47 48 33 20
Web: http://kiamo.eu

File:Kiamo-features.png

2018-09-14T14:20:19Z

Gjc:

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:19:37Z

Gjc:

[[Image:Kiamo-logo.jpg‎||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)
[[Image:test.PNG||200px|right]]

== Multichannel-ACD ==
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo
3 Allée Jacques Latrille,
33650 Martillac,
France
Phone: +33 (0)5 47 48 33 20
Web: http://kiamo.eu

File:Kiamo-logo.jpg

2018-09-14T14:19:19Z

Gjc:

Howto:KIAMO - Conecteo - 3rd Party Product

2018-09-14T14:15:21Z

Gjc: New page: right ==Product Name== KIAMO ==Certification Status== {{Template:Compat_Status_referral_product_new}} Vendor test report and configuration hints were receiv...

[[Image:test.PNG||200px|right]]

==Product Name==

KIAMO

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

Vendor test report and configuration hints were received September 19, 2018

==Category==
{{Category:3rdParty Call Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Call Center Applications|{{PAGENAME}}]]

==Vendor==
A major provider in the market of customer interaction management solutions for contact centres, Conecteo offers Kiamo, the native multi-channel software solution. Kiamo CAPTURES, PRIORITISES and DISTRIBUTES all multimedia flows depending on business rules, availability and employee skills.
Designed for all users, the solution stands out from the competition due to its rich functionality, ergonomic design and reliability. Kiamo responds to the problems of Customer Relations managers who need a unified customer strategy to improve their quality of service and relational performance.

'''Deloitte Technology Fast50 winner'''
Conecteo bases its growth and durability on a solid team, having developed unique expertise in the implementation of contact centres within major companies and government departments, in heterogeneous environments.

'''ISTQB Certification'''
The Conecteo Quality team signed a partnership agreement with ISTQB® (International Software Testing Qualifications Board) due to its maturity regarding software tests, obtained through individual certifications. The ISTQB® partner programme recognises organisations which have adopted a qualitative approach to software testing. ISTQB® certifications are recognised internationally and act as testing reference.
The signature of this partnership confirms Conecteo's objective: deliver reliable, stable and efficient software.

==Product Description==
Kiamo is an open solution which is deployed rapidly and securely, without having to adapt the telephone architecture or information system already in use in your company.

Kiamo has numerous native and customizable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing it to interface with the main Customer Relations business software (SAP, Salesforces, Coheris, MS Dynamics, etc.).
Kiamo is available in hosted or on-premise mode.
Via a single interface, Kiamo centralizes, prioritizes and distributes all inbound and outbound interactions (calls, emails, live chat, social networks, Web, paper mail, etc.) between customers/prospects and the Customer Relationship center.
With its advanced and particularly ergonomic functionality and 100% multi-channel capacity, the Kiamo solution appeals to both large companies and SMEs. Easy to configure, Kiamo allows men and women working in contact centers to concentrate on their core business.
By streamlining response processes and focusing on automatic management and prioritization of the flows in customer relationship centers, Kiamo helps companies increase their productivity, guarantee customer response times and develop customer loyalty.
The Kiamo solution has been installed for several years in companies of all sizes involved in different lines of business. Based on its powerful native multi-channel engine allowing it to manage hundreds of thousands of interactions simultaneously, Kiamo presents itself as the daily productivity tool of contact center players in SMEs and large companies.

==Features==

Cross-channel Contact Center application (Voice/Video, SMS, Social Networks, Custom Medias, Chat, Email…)
[[Image:test.PNG||200px|right]]

== Multichannel-ACD ==
Kiamo is the basis of your Customer Relations. Kiamo's powerful flow distribution engine allows you to apply your relational strategy according to the following 4 steps:
1. '''Multi-channel capture:''' of all your contact flows: voice, emails, files, paper mail, social networks, video messaging, back-office tasks, live chat.
2. '''Scheduling:''' thanks to automatic management and prioritisation of all flows, Kiamo organises, sorts and prioritises these according to your strategy.
3. '''Intelligent distribution:''' taking into account all your business rules and the skills and availability of your agents, Kiamo assigns each task to the most appropriate adviser.
4. '''Measurement and management:''' You manage your activities in real time via customisable supervision interfaces and consolidated dashboards.

==Tested Versions==
* Kiamo 6.5
* innovaphone PBX V12r2sr

==Configuration==
Kiamo configuration guides are available in French, English.

==Contact==
Conecteo
3 Allée Jacques Latrille,
33650 Martillac,
France
Phone: +33 (0)5 47 48 33 20
Web: http://kiamo.eu