innovaphone wiki - User contributions [en]

Howto:DynamicTeams - aurenz - Partner App

2022-08-09T05:34:53Z

Heel: /* Configuration */

[[Image:Aurenz_Logo_232x48.png||200px|right]]

==Product Name==


aurenz GmbH [https://www.aurenz.de/en/products/uc-analytics.html DynamicTeams]

DynamicTeams is part of UC-Analytics which offers a wide range of features.

==Certification Status==

{{Template:Compat_Status_referral_product_new}}

Testing of this product has been finalized 8th June, 2022.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]

{{Category:3rdParty Contact Center Applications}}
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]

{{Category:3rdParty_Reporting_/_Monitoring}}
[[Category:3rdParty_Reporting_/_Monitoring|{{PAGENAME}}]]

==Vendor==



[[Image:Aurenz_Logo_232x48.png|150px]]




aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.


[https://www.aurenz.de/en/about/ aurenz GmbH - About us]

==Description==






Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.


[https://www.aurenz.de/en/products/uc-analytics.html aurenz GmbH - About this application]




[[Image:Icon_DynamicTeams-110x110-transparent.png]]

'''DynamicTeams - Monitoring and Self-Management of Call Queues and Hunt Groups'''

Agents of hunt groups or call queues can log themselves into and out of individual groups. the agents can see the presence status of the all the members of the group and can thus decide for themselves whether it is the right time to leave the group, for example. DynamicTeams also provides a list of lost calls to the agents and the possibility to track the call back actions. In addition to the functional enhancements of hunt groups and waiting queues, DynamicTeams provides detailed monitoring. With meaningful dashboards, supervisors can keep an eye on reachability, group utilization, and call volume. It is also possible for supervisors to maintain the grops (adding/removing users as agents). DynamicTeams can be loaded as myApp-App and runs within the myApp.

==Functions==






Static hunt groups (e.g., support, head office, etc.) become dynamic hunt groups, expandable if necessary.
At a glance:
* Supervisor Board: monitoring and management of hunt groups
* Agents can log in and out
* Agent status display
* Adding agents automatically by full utilization
* Warning alert when less agents are available
* Extensive statistics
* Adaptation to routing scripts not necessary

=== Provided APIs ===






* Client API
* PBX API
* PBX REST and SOAP API

==Licensing==



The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer

==Prerequisites==



In order to be able to use DynamicTeams, the UC-Analytics software must be installed and licensed.

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r1
* innovaphone V13r2
===Application versions used for interop testing===


* aurenz UC-Analytics 12.2.1

* innovaphone V13r1sr21

==Configuration==










Configuration of DynamicTeams for innovaphone [https://www.aurenz.de/de/extref/innodynteams Configuration]

==Contact==




{|
| aurenz GmbH
|-
| Hans-Boeckler-Str. 29
|-
| 73230, Kirchheim unter Teck
|-
| Tel: +49 7021 73888 0
|-
| Fax: +49 7021 73888 30
|-
| Mail: [mailto:info@aurenz.de info@aurenz.de]
|}

For any questions please refer to [https://www.aurenz.de/en/about/contact.html our contact page].

Howto:DynamicTeams - aurenz - Partner App

2022-05-11T05:40:57Z

Heel:

[[Image:Aurenz_Logo_232x48.png||200px|right]]

==Product Name==


aurenz GmbH [https://www.aurenz.de/en/products/uc-analytics.html DynamicTeams]

DynamicTeams is part of UC-Analytics which offers a wide range of features.

==Certification Status==


==Category==




==Vendor==



[[Image:Aurenz_Logo_232x48.png|150px]]




aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.


[https://www.aurenz.de/en/about/ aurenz GmbH - About us]

==Description==






Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.


[https://www.aurenz.de/en/products/uc-analytics.html aurenz GmbH - About this application]




[[Image:Icon_DynamicTeams-110x110-transparent.png]]

'''DynamicTeams - Monitoring and Self-Management of Call Queues and Hunt Groups'''

Agents of hunt groups or call queues can log themselves into and out of individual groups. the agents can see the presence status of the all the members of the group and can thus decide for themselves whether it is the right time to leave the group, for example. DynamicTeams also provides a list of lost calls to the agents and the possibility to track the call back actions. In addition to the functional enhancements of hunt groups and waiting queues, DynamicTeams provides detailed monitoring. With meaningful dashboards, supervisors can keep an eye on reachability, group utilization, and call volume. It is also possible for supervisors to maintain the grops (adding/removing users as agents). DynamicTeams can be loaded as myApp-App and runs within the myApp.

==Functions==






Static hunt groups (e.g., support, head office, etc.) become dynamic hunt groups, expandable if necessary.
At a glance:
* Supervisor Board: monitoring and management of hunt groups
* Agents can log in and out
* Agent status display
* Adding agents automatically by full utilization
* Warning alert when less agents are available
* Extensive statistics
* Adaptation to routing scripts not necessary

=== Provided APIs ===






* Client API
* PBX API
* PBX REST and SOAP API

==Licensing==



The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer

==Prerequisites==



In order to be able to use DynamicTeams, the UC-Analytics software must be installed and licensed.

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r1
* innovaphone V13r2
===Application versions used for interop testing===


* aurenz UC-Analytics 12.2.1

* innovaphone V13r1sr21

==Configuration==










Configuration of DynamicTeams for innovaphone [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 Configuration]

==Contact==




{|
| aurenz GmbH
|-
| Hans-Boeckler-Str. 29
|-
| 73230, Kirchheim unter Teck
|-
| Tel: +49 7021 73888 0
|-
| Fax: +49 7021 73888 30
|-
| Mail: [mailto:info@aurenz.de info@aurenz.de]
|}

For any questions please refer to [https://www.aurenz.de/en/about/contact.html our contact page].

Howto:DynamicTeams - aurenz - Partner App

2022-05-11T05:36:56Z

Heel:

[[Image:Aurenz_Logo_232x48.png||200px|right]]

==Product Name==


aurenz GmbH [https://www.aurenz.de/en/products/uc-analytics.html DynamicTeams]

==Certification Status==


==Category==




==Vendor==



[[Image:Aurenz_Logo_232x48.png|150px]]




aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.


[https://www.aurenz.de/en/about/ aurenz GmbH - About us]

==Description==






Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.


[https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 aurenz GmbH - About this application]




[[Image:Icon_DynamicTeams-110x110-transparent.png]]

'''DynamicTeams - Monitoring and Self-Management of Call Queues and Hunt Groups'''

Agents of hunt groups or call queues can log themselves into and out of individual groups. the agents can see the presence status of the all the members of the group and can thus decide for themselves whether it is the right time to leave the group, for example. DynamicTeams also provides a list of lost calls to the agents and the possibility to track the call back actions. In addition to the functional enhancements of hunt groups and waiting queues, DynamicTeams provides detailed monitoring. With meaningful dashboards, supervisors can keep an eye on reachability, group utilization, and call volume. It is also possible for supervisors to maintain the grops (adding/removing users as agents). DynamicTeams can be loaded as myApp-App and runs within the myApp.

==Functions==






Static hunt groups (e.g., support, head office, etc.) become dynamic hunt groups, expandable if necessary.
At a glance:
* Supervisor Board: monitoring and management of hunt groups
* Agents can log in and out
* Agent status display
* Adding agents automatically by full utilization
* Warning alert when less agents are available
* Extensive statistics
* Adaptation to routing scripts not necessary

=== Provided APIs ===






* Client API
* PBX API
* PBX REST and SOAP API

==Licensing==



The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer

==Prerequisites==



In order to be able to use DynamicTeams, the UC-Analytics software must be installed and licensed.

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r1
* innovaphone V13r2
===Application versions used for interop testing===


* aurenz UC-Analytics 12.2.1

* innovaphone V13r1sr21

==Configuration==










Configuration of DynamicTeams for innovaphone [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 Configuration]

==Contact==




{|
| aurenz GmbH
|-
| Hans-Boeckler-Str. 29
|-
| 73230, Kirchheim unter Teck
|-
| Tel: +49 7021 73888 0
|-
| Fax: +49 7021 73888 30
|-
| Mail: [mailto:info@aurenz.de info@aurenz.de]
|}

For any questions please refer to [https://www.aurenz.de/en/about/contact.html our contact page].

Howto:DynamicTeams - aurenz - Partner App

2022-05-10T14:15:35Z

Heel:

[[Image:Aurenz_Logo_232x48.png||200px|right]]

==Product Name==


aurenz GmbH [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 DynamicTeams]

==Certification Status==


==Category==




==Vendor==



[[Image:Aurenz_Logo_232x48.png|150px]]




aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.


[https://www.aurenz.de/en/about/ aurenz GmbH - About us]

==Description==






Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.


[https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 aurenz GmbH - About this application]




[[Image:Icon_DynamicTeams-110x110-transparent.png]]

'''DynamicTeams - Monitoring and Self-Management of Call Queues and Hunt Groups'''

Agents of hunt groups or call queues can log themselves into and out of individual groups. the agents can see the presence status of the all the members of the group and can thus decide for themselves whether it is the right time to leave the group, for example. DynamicTeams also provides a list of lost calls to the agents and the possibility to track the call back actions. In addition to the functional enhancements of hunt groups and waiting queues, DynamicTeams provides detailed monitoring. With meaningful dashboards, supervisors can keep an eye on reachability, group utilization, and call volume. It is also possible for supervisors to maintain the grops (adding/removing users as agents). DynamicTeams can be loaded as myApp-App and runs within the myApp.

==Functions==






Static hunt groups (e.g., support, head office, etc.) become dynamic hunt groups, expandable if necessary.
At a glance:
* Supervisor Board: monitoring and management of hunt groups
* Agents can log in and out
* Agent status display
* Adding agents automatically by full utilization
* Warning alert when less agents are available
* Extensive statistics
* Adaptation to routing scripts not necessary

=== Provided APIs ===






* Client API
* PBX API
* PBX REST and SOAP API

==Licensing==



The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer

==Prerequisites==



In order to be able to use DynamicTeams, the UC-Analytics software must be installed and licensed.

==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r1
* innovaphone V13r2
===Application versions used for interop testing===


* aurenz UC-Analytics 12.2.1

* innovaphone V13r1sr21

==Configuration==










Configuration of DynamicTeams for innovaphone [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 Configuration]

==Contact==




{|
| aurenz GmbH
|-
| Hans-Boeckler-Str. 29
|-
| 73230, Kirchheim unter Teck
|-
| Tel: +49 7021 73888 0
|-
| Fax: +49 7021 73888 30
|-
| Mail: [mailto:info@aurenz.de info@aurenz.de]
|}

For any questions please refer to [https://www.aurenz.de/en/about/contact.html our contact page].

Howto:DynamicTeams - aurenz - Partner App

2022-05-10T14:07:51Z

Heel:

[[Image:Aurenz_Logo_232x48.png||200px|right]]

==Product Name==


aurenz GmbH [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 DynamicTeams]

==Certification Status==


==Category==




==Vendor==



[[Image:Aurenz_Logo_232x48.png|150px]]




aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.


[https://www.aurenz.de/en/about/ aurenz GmbH - About us]

==Description==






Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.


[https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 aurenz GmbH - About this application]




[[Image:Icon_DynamicTeams-110x110-transparent.png]]

'''DynamicTeams - Monitoring and Self-Management of Call Queues and Hunt Groups'''

Agents of hunt groups or call queues can log themselves into and out of individual groups. the agents can see the presence status of the all the members of the group and can thus decide for themselves whether it is the right time to leave the group, for example. DynamicTeams also provides a list of lost calls to the agents and the possibility to track the call back actions. In addition to the functional enhancements of hunt groups and waiting queues, DynamicTeams provides detailed monitoring. With meaningful dashboards, supervisors can keep an eye on reachability, group utilization, and call volume. It is also possible for supervisors to maintain the grops (adding/removing users as agents). DynamicTeams can be loaded as myApp-App and runs within the myApp.

==Functions==






Static hunt groups (e.g., support, head office, etc.) become dynamic hunt groups, expandable if necessary.
At a glance:
* Supervisor Board: monitoring and management of hunt groups
* Agents can log in and out
* Agent status display
* Adding agents automatically by full utilization
* Warning alert when less agents are available
* Extensive statistics
* Adaptation to routing scripts not necessary

=== Provided APIs ===






==Licensing==



The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer

==Prerequisites==



==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r1
===Application versions used for interop testing===


* vendorname productname versionno

* innovaphone V13r2sr5

==Configuration==










DynamicTeams for innovaphone [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 DynamicTeams]

==Contact==




{|
| aurenz GmbH
|-
| Hans-Boeckler-Str. 29
|-
| 73230, Kirchheim unter Teck
|-
| Tel: +49 7021 73888 0
|-
| Fax: +49 7021 73888 30
|-
| Mail: [mailto:info@aurenz.de info@aurenz.de]
|}

For any questions please refer to [https://www.aurenz.de/en/about/contact.html our contact page].

Howto:DynamicTeams - aurenz - Partner App

2022-05-10T13:59:09Z

Heel:

[[Image:Aurenz_Logo_232x48.png||200px|right]]

==Product Name==


aurenz GmbH [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 DynamicTeams]

==Certification Status==


==Category==




==Vendor==



[[Image:Aurenz_Logo_232x48.png|150px]]




aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.


[https://www.aurenz.de/en/about/ aurenz GmbH - About us]

==Description==






Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.


[https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 aurenz GmbH - About this application]




[[Image:Icon_DynamicTeams-110x110-transparent.png]]

'''DynamicTeams - Monitoring and Self-Management of Call Queues and Hunt Groups'''

Agents of hunt groups or call queues can log themselves into and out of individual groups. the agents can see the presence status of the all the members of the group and can thus decide for themselves whether it is the right time to leave the group, for example. DynamicTeams also provides a list of lost calls to the agents and the possibility to track the call back actions. In addition to the functional enhancements of hunt groups and waiting queues, DynamicTeams provides detailed monitoring. With meaningful dashboards, supervisors can keep an eye on reachability, group utilization, and call volume. It is also possible for supervisors to maintain the grops (adding/removing users as agents). DynamicTeams can be loaded as myApp-App and runs within the myApp.

==Functions==






Static hunt groups (e.g., support, head office, etc.) become dynamic hunt groups, expandable if necessary.
At a glance:
* Supervisor Board: monitoring and management of hunt groups
* Agents can log in and out
* Agent status display
* Adding agents automatically by full utilization
* Warning alert when less agents are available
* Extensive statistics
* Adaptation to routing scripts not necessary

=== Provided APIs ===






==Licensing==



The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer

==Prerequisites==



==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r1
===Application versions used for interop testing===


* vendorname productname versionno

* innovaphone V13r2sr5

==Configuration==










==Contact==




{|
| aurenz GmbH
|-
| Hans-Boeckler-Str. 29
|-
| 73230, Kirchheim unter Teck
|-
| Tel: +49 7021 73888 0
|-
| Fax: +49 7021 73888 30
|-
| Mail: [mailto:info@aurenz.de info@aurenz.de]
|}

For any questions please refer to [https://www.aurenz.de/en/about/contact.html our contact page].

Howto:DynamicTeams - aurenz - Partner App

2022-05-10T13:55:43Z

Heel:

[[Image:Aurenz_Logo_232x48.png||200px|right]]

==Product Name==


aurenz GmbH [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 DynamicTeams]

==Certification Status==


==Category==




==Vendor==



[[Image:Aurenz_Logo_232x48.png|150px]]




aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.


[https://www.aurenz.de/en/about/ aurenz GmbH - About us]

==Description==






Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.


[https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 aurenz GmbH - About this application]




[[Image:Icon_DynamicTeams-110x110-transparent.png]]

==DynamicTeams==

Static hunt groups (e.g., support, head office, etc.) become dynamic hunt groups, expandable if necessary.

At a glance:
* Supervisor Board: monitoring and management of hunt groups
* Agents can log in and out
* Agent status display
* Adding agents automatically by full utilization
* Warning alert when less agents are available
* Extensive statistics
* Adaptation to routing scripts not necessary

==Functions==






=== Provided APIs ===






==Licensing==



The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer

==Prerequisites==



==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r1
===Application versions used for interop testing===


* vendorname productname versionno

* innovaphone V13r2sr5

==Configuration==










==Contact==




{|
| aurenz GmbH
|-
| Hans-Boeckler-Str. 29
|-
| 73230, Kirchheim unter Teck
|-
| Tel: +49 7021 73888 0
|-
| Fax: +49 7021 73888 30
|-
| Mail: [mailto:info@aurenz.de info@aurenz.de]
|}

For any questions please refer to [https://www.aurenz.de/en/about/contact.html our contact page].

Howto:DynamicTeams - aurenz - Partner App

2022-05-10T13:52:27Z

Heel:

[[Image:Aurenz_Logo_232x48.png||200px|right]]

==Product Name==


aurenz GmbH [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 DynamicTeams]

==Certification Status==


==Category==




==Vendor==



[[Image:Aurenz_Logo_232x48.png|150px]]




aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.


[https://www.aurenz.de/en/about/ aurenz GmbH - About us]

==Description==






Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.


[https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 aurenz GmbH - About this application]







==Functions==






=== Provided APIs ===






==Licensing==



The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer

==Prerequisites==



==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r1
===Application versions used for interop testing===


* vendorname productname versionno

* innovaphone V13r2sr5

==Configuration==










==Contact==




{|
| aurenz GmbH
|-
| Hans-Boeckler-Str. 29
|-
| 73230, Kirchheim unter Teck
|-
| Tel: +49 7021 73888 0
|-
| Fax: +49 7021 73888 30
|-
| Mail: [mailto:info@aurenz.de info@aurenz.de]
|}

For any questions please refer to [https://www.aurenz.de/en/about/contact.html our contact page].

File:Icon DynamicTeams-110x110-transparent.png

2022-05-10T13:51:27Z

Heel: DynamicTeams

DynamicTeams

Howto:DynamicTeams - aurenz - Partner App

2022-05-10T13:51:11Z

Heel:

[[Image:Aurenz_Logo_232x48.png||200px|right]]

==Product Name==


aurenz GmbH [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 DynamicTeams]

==Certification Status==


==Category==




==Vendor==



[[Image:Aurenz_Logo_232x48.png|150px]]




aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.


[https://www.aurenz.de/en/about/ aurenz GmbH - About us]

==Description==


[[Image:Icon_DynamicTeams-110x110-transparent.png]]




Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.


[https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 aurenz GmbH - About this application]







==Functions==






=== Provided APIs ===






==Licensing==



The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer

==Prerequisites==



==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r1
===Application versions used for interop testing===


* vendorname productname versionno

* innovaphone V13r2sr5

==Configuration==










==Contact==




{|
| aurenz GmbH
|-
| Hans-Boeckler-Str. 29
|-
| 73230, Kirchheim unter Teck
|-
| Tel: +49 7021 73888 0
|-
| Fax: +49 7021 73888 30
|-
| Mail: [mailto:info@aurenz.de info@aurenz.de]
|}

For any questions please refer to [https://www.aurenz.de/en/about/contact.html our contact page].

File:Aurenz Logo 232x48.png

2022-05-10T13:46:49Z

Heel: aurenz GmbH

aurenz GmbH

Howto:DynamicTeams - aurenz - Partner App

2022-05-10T13:41:05Z

Heel: /* Licensing */

[[Image:Aurenz_Logo_232x48.png||200px|right]]

==Product Name==


aurenz GmbH [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 DynamicTeams]

==Certification Status==


==Category==




==Vendor==



[[Image:Aurenz_Logo_232x48.png|150px]]




aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.


[https://www.aurenz.de/en/about/ aurenz GmbH - About us]

==Description==






Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.


[https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 aurenz GmbH - About this application]







==Functions==






=== Provided APIs ===






==Licensing==



The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer

==Prerequisites==



==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r1
===Application versions used for interop testing===


* vendorname productname versionno

* innovaphone V13r2sr5

==Configuration==










==Contact==




{|
| aurenz GmbH
|-
| Hans-Boeckler-Str. 29
|-
| 73230, Kirchheim unter Teck
|-
| Tel: +49 7021 73888 0
|-
| Fax: +49 7021 73888 30
|-
| Mail: [mailto:info@aurenz.de info@aurenz.de]
|}

For any questions please refer to [https://www.aurenz.de/en/about/contact.html our contact page].

Howto:DynamicTeams - aurenz - Partner App

2022-05-10T13:39:46Z

Heel: /* Contact */

[[Image:Aurenz_Logo_232x48.png||200px|right]]

==Product Name==


aurenz GmbH [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 DynamicTeams]

==Certification Status==


==Category==




==Vendor==



[[Image:Aurenz_Logo_232x48.png|150px]]




aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.


[https://www.aurenz.de/en/about/ aurenz GmbH - About us]

==Description==






Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.


[https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 aurenz GmbH - About this application]







==Functions==






=== Provided APIs ===






==Licensing==



==Prerequisites==



==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r1
===Application versions used for interop testing===


* vendorname productname versionno

* innovaphone V13r2sr5

==Configuration==










==Contact==




{|
| aurenz GmbH
|-
| Hans-Boeckler-Str. 29
|-
| 73230, Kirchheim unter Teck
|-
| Tel: +49 7021 73888 0
|-
| Fax: +49 7021 73888 30
|-
| Mail: [mailto:info@aurenz.de info@aurenz.de]
|}

For any questions please refer to [https://www.aurenz.de/en/about/contact.html our contact page].

Howto:DynamicTeams - aurenz - Partner App

2022-05-10T13:38:18Z

Heel: New page:  right ==Product Name== <!-- Manda...

[[Image:Aurenz_Logo_232x48.png||200px|right]]

==Product Name==


aurenz GmbH [https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 DynamicTeams]

==Certification Status==


==Category==




==Vendor==



[[Image:Aurenz_Logo_232x48.png|150px]]




aurenz GmbH - Your reliable specialist for UC analyses and accounting. For over 30 years, we have been working together with renowned sales partners worldwide. aurenz GmbH offers software solutions for analysing the accessibility in the company in order to optimize corporate communication.


[https://www.aurenz.de/en/about/ aurenz GmbH - About us]

==Description==






Use the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.


[https://wiki.aurenz.de/pages/viewpage.action?pageId=36209240 aurenz GmbH - About this application]







==Functions==






=== Provided APIs ===






==Licensing==



==Prerequisites==



==Versions==


===Compatible innovaphone firmware versions===

* innovaphone V13r1
===Application versions used for interop testing===


* vendorname productname versionno

* innovaphone V13r2sr5

==Configuration==










==Contact==




{|
| aurenz GmbH
|-
| Hans-Boeckler-Str. 29
|-
| 73230, Kirchheim unter Teck
|-
| Tel: +49 7021 73888 0
|-
| Fax: +49 7021 73888 30
|-
| Mail: [mailto:info@aurenz.de]
|}

For any questions please refer to [https://www.aurenz.de/en/about/contact.html our contact page].

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-22T15:40:40Z

Heel: /* Description */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

=== AlwinPro Hotel - Middleware Software for Front Office Systems ===
Connect your hotel front office system to the innovaphone and enable check-in, check-out through the front office system.

[http://wiki.innovaphone.com/index.php?title=Howto:AlwinPro_Hotel_-_Aurenz_-_3rd_Party_Product For more details see here:]

=== AlwinPro Care - Billing Solution for Hospitals ===
AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services in hospitals.

=== DynamicTeams - Monitoring and Self-Management of Call Queues and Hunt Groups ===
Agents of hunt groups or call queues can log themselves into and out of individual groups. the agents can see the presence status of the all the members of the group and can thus decide for themselves whether it is the right time to leave the group, for example. DynamicTeams also provides a list of lost calls to the agents and the possibility to track the call back actions.
In addition to the functional enhancements of hunt groups and waiting queues, DynamicTeams provides detailed monitoring. With meaningful dashboards, supervisors can keep an eye on reachability, group utilization, and call volume. It is also possible for supervisors to maintain the grops (adding/removing users as agents).
DynamicTeams can be loaded as MyApp-App and runs within the MyApp.

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics by aurenz - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

=== AlwinPro Hotel ===
*Interface to most of the hotel management systems. AlwinPro Hotel is acting as middleware, controlling the TC system, TV and Internet guest access.

=== AlwinPro Care ===
*Integrated patient management
*Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
*HIS integration

=== DynamicTeams ===
*Add/Remove agents to/from a hunt group or call queue by the supervisor
*Agents can login/logout to/from a particular group
*Agents can see the presence status of the members of the group
*Call list and call back tracking
*MyApp integrated
*Dashboards for monitoring group status and call traffic

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-22T10:30:42Z

Heel: /* DynamicTeams - Monitoring and Self-Management of Call Queues and Hunt Groups */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

=== AlwinPro Hotel - Middleware Software for Front Office Systems ===
Connect your hotel front office system to the innovaphone and enable check-in, check-out through the front office system.

[http://wiki.innovaphone.com/index.php?title=Howto:AlwinPro_Hotel_-_Aurenz_-_3rd_Party_Product For more details see here:]

=== AlwinPro Care - Billing Solution for Hospitals ===
AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services in hospitals.

=== DynamicTeams - Monitoring and Self-Management of Call Queues and Hunt Groups ===
Agents of hunt groups or call queues can log themselves into and out of individual groups. the agents can see the presence status of the all the members of the group and can thus decide for themselves whether it is the right time to leave the group, for example. DynamicTeams also provides a list of lost calls to the agents and the possibility to track the call back actions.
In addition to the functional enhancements of hunt groups and waiting queues, DynamicTeams provides detailed monitoring. With meaningful dashboards, supervisors can keep an eye on reachability, group utilization, and call volume. It is also possible for supervisors to maintain the grops (adding/removing users as agents).
DynamicTeams can be loaded as MyApp-App and runs within the MyApp.

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics by aurenz - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

=== AlwinPro Hotel ===
*Interface to most of the hotel management systems. AlwinPro Hotel is acting as middleware, controlling the TC system, TV and Internet guest access.

=== AlwinPro Care ===
*Integrated patient management
*Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
*HIS integration

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-22T10:26:52Z

Heel: /* Product Name */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

=== AlwinPro Hotel - Middleware Software for Front Office Systems ===
Connect your hotel front office system to the innovaphone and enable check-in, check-out through the front office system.

[http://wiki.innovaphone.com/index.php?title=Howto:AlwinPro_Hotel_-_Aurenz_-_3rd_Party_Product For more details see here:]

=== AlwinPro Care - Billing Solution for Hospitals ===
AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services in hospitals.

=== DynamicTeams - Monitoring and Self-Management of Call Queues and Hunt Groups ===
Agents of hunt groups or call queues can log themselves into and out of individual groups. the agents can see the presence status of the all the members of the group and can thus decide for themselves whether it is the right time to leave the group, for example. DynamicTeams also provides a list of lost calls to the agents and the possibility to track the call back actions.
In addition to the functional enhancements of hunt groups and waiting queues, DynamicTeams provides detailed monitoring. With meaningful dashboards, supervisors can keep an eye on reachability, group utilization, and call volume. It is also possible for supervisors to maintain the grops (adding/removing users as agents)

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics by aurenz - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

=== AlwinPro Hotel ===
*Interface to most of the hotel management systems. AlwinPro Hotel is acting as middleware, controlling the TC system, TV and Internet guest access.

=== AlwinPro Care ===
*Integrated patient management
*Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
*HIS integration

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-15T13:27:11Z

Heel: /* AlwinPro Hotel - Middleware Software for Front Office Systems */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

=== AlwinPro Hotel - Middleware Software for Front Office Systems ===
Connect your hotel front office system to the innovaphone and enable check-in, check-out through the front office system.

[http://wiki.innovaphone.com/index.php?title=Howto:AlwinPro_Hotel_-_Aurenz_-_3rd_Party_Product For more details see here:]

=== AlwinPro Care - Billing Solution for Hospitals ===
AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services in hospitals.

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics by aurenz - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

=== AlwinPro Hotel ===
*Interface to most of the hotel management systems. AlwinPro Hotel is acting as middleware, controlling the TC system, TV and Internet guest access.

=== AlwinPro Care ===
*Integrated patient management
*Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
*HIS integration

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-15T13:26:37Z

Heel: /* AlwinPro Hotel - Middleware Software for Front Office Systems */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

=== AlwinPro Hotel - Middleware Software for Front Office Systems ===
Connect your hotel front office system to the innovaphone and enable check-in, check-out through the front office system.

[[http://wiki.innovaphone.com/index.php?title=Howto:AlwinPro_Hotel_-_Aurenz_-_3rd_Party_Product For more details see here:]]

=== AlwinPro Care - Billing Solution for Hospitals ===
AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services in hospitals.

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics by aurenz - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

=== AlwinPro Hotel ===
*Interface to most of the hotel management systems. AlwinPro Hotel is acting as middleware, controlling the TC system, TV and Internet guest access.

=== AlwinPro Care ===
*Integrated patient management
*Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
*HIS integration

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-15T13:25:48Z

Heel: /* AlwinPro Hotel - Middleware Software for Front Office Systems */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

=== AlwinPro Hotel - Middleware Software for Front Office Systems ===
Connect your hotel front office system to the innovaphone and enable check-in, check-out through the front office system.

[[For more details see here: http://wiki.innovaphone.com/index.php?title=Howto:AlwinPro_Hotel_-_Aurenz_-_3rd_Party_Product]]

=== AlwinPro Care - Billing Solution for Hospitals ===
AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services in hospitals.

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics by aurenz - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

=== AlwinPro Hotel ===
*Interface to most of the hotel management systems. AlwinPro Hotel is acting as middleware, controlling the TC system, TV and Internet guest access.

=== AlwinPro Care ===
*Integrated patient management
*Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
*HIS integration

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-15T13:25:15Z

Heel: /* AlwinPro Hotel - Middleware Software for Front Office Systems */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

=== AlwinPro Hotel - Middleware Software for Front Office Systems ===
Connect your hotel front office system to the innovaphone and enable check-in, check-out through the front office system.

[[For more details see here http://wiki.innovaphone.com/index.php?title=Howto:AlwinPro_Hotel_-_Aurenz_-_3rd_Party_Product]]

=== AlwinPro Care - Billing Solution for Hospitals ===
AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services in hospitals.

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics by aurenz - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

=== AlwinPro Hotel ===
*Interface to most of the hotel management systems. AlwinPro Hotel is acting as middleware, controlling the TC system, TV and Internet guest access.

=== AlwinPro Care ===
*Integrated patient management
*Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
*HIS integration

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-15T13:25:05Z

Heel: /* AlwinPro Hotel - Middleware Software for Front Office Systems */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

=== AlwinPro Hotel - Middleware Software for Front Office Systems ===
Connect your hotel front office system to the innovaphone and enable check-in, check-out through the front office system.
[[For more details see here http://wiki.innovaphone.com/index.php?title=Howto:AlwinPro_Hotel_-_Aurenz_-_3rd_Party_Product]]

=== AlwinPro Care - Billing Solution for Hospitals ===
AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services in hospitals.

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics by aurenz - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

=== AlwinPro Hotel ===
*Interface to most of the hotel management systems. AlwinPro Hotel is acting as middleware, controlling the TC system, TV and Internet guest access.

=== AlwinPro Care ===
*Integrated patient management
*Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
*HIS integration

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-15T13:24:08Z

Heel: /* AlwinPro Hotel - Middleware Software for Front Office Systems */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

=== AlwinPro Hotel - Middleware Software for Front Office Systems ===
Connect your hotel front office system to the innovaphone and enable check-in, check-out through the front office system.
For more Details see here: [[http://wiki.innovaphone.com/index.php?title=Howto:AlwinPro_Hotel_-_Aurenz_-_3rd_Party_Product]]

=== AlwinPro Care - Billing Solution for Hospitals ===
AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services in hospitals.

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics by aurenz - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

=== AlwinPro Hotel ===
*Interface to most of the hotel management systems. AlwinPro Hotel is acting as middleware, controlling the TC system, TV and Internet guest access.

=== AlwinPro Care ===
*Integrated patient management
*Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
*HIS integration

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T11:57:31Z

Heel: /* Summary */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

=== AlwinPro Hotel - Middleware Software for Front Office Systems ===
Connect your hotel front office system to the innovaphone and enable check-in, check-out through the front office system.

=== AlwinPro Care - Billing Solution for Hospitals ===
AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services in hospitals.

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics by aurenz - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

=== AlwinPro Hotel ===
*Interface to most of the hotel management systems. AlwinPro Hotel is acting as middleware, controlling the TC system, TV and Internet guest access.

=== AlwinPro Care ===
*Integrated patient management
*Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
*HIS integration

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:44:55Z

Heel: /* Description */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

=== AlwinPro Hotel - Middleware Software for Front Office Systems ===
Connect your hotel front office system to the innovaphone and enable check-in, check-out through the front office system.

=== AlwinPro Care - Billing Solution for Hospitals ===
AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services in hospitals.

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics by aurenz - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

=== AlwinPro Hotel ===
*Interface to most of the hotel management systems. AlwinPro Hotel is acting as middleware, controlling the TC system, TV and Internet guest access.

=== AlwinPro Care ===
*Integrated patient management
*Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
*HIS integration

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:40:45Z

Heel: /* Product Name */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

=== AlwinPro Hotel - Middleware Software for Front Office Systems ===
Connect your hotel front office system to the innovaphone and enable check-in, check-out through the front office system.

=== AlwinPro Care - Billing Solution for Hospitals ===
AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services in hospitals.

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:35:12Z

Heel: /* UC-Analytics by aurenz */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:34:27Z

Heel: /* Summary */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
Evaluation of Telephone Performance
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:34:12Z

Heel: /* Summary */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
Evaluation of Telephone Performance
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]
[https://www.aurenz.de/en/products/alwinpro-uc-edition.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:33:28Z

Heel: /* Summary */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
Evaluation of Telephone Performance
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[https://www.aurenz.de/en/products/uc-analytics.html UC-Analytics by aurenz on aurenz.de]
[https://www.aurenz.de/en/products/uc-analytics.html AlwinPro UC-Edition on aurenz.de]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:30:51Z

Heel: /* Summary */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
Evaluation of Telephone Performance
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[https://wiki.aurenz.de/display/WIKI/Innovaphone Link to innovaphone relevant documentation in aurenz Wiki]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:27:32Z

Heel: /* Anna4 UC-Edition */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== UC-Analytics by aurenz ===
Evaluation of Telephone Performance
The UC-Analytics shows you what time usually your customers calls, how often it rings without anyone answering and how often your team’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:23:32Z

Heel: /* AlwinPro UC-Edition - Call Accounting & Billing */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the innovaphone is captured by AlwinPro UC-Edition. Additional to the costs for phone calls itself, costs for manpower, equipment (devices) and services can also be considered in the reports. AlwinPro UC-Edition is perfect for calculating internal costs or third-party billing. All data will be generated and processed with regard for data protection requirements. Use AlwinPro to identify saving potentials, or to turn your IT-department into a profit centre.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:16:10Z

Heel: /* Functions */

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Analytics
* Call Billing
* Call Management
* PIN code solution for private calls
* PIN code solution for project calls

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:14:20Z

Heel:

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:UC-Analytics-logo-medium.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* PIN code solution for private calls
* Call Analytics

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

File:UC-Analytics-logo-medium.png

2021-04-14T10:13:36Z

Heel: UC-Analytics logo

UC-Analytics logo

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:12:37Z

Heel:

[[Image:Logo_AlwinPro_UC-Edition_RGB-01.png‎ |200px|right]]
[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_2.png|200px|right]]
[[Image:200px-AlwinPro_2IO_-_Aurenz_-_3rd_Party_Product_3.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* PIN code solution for private calls
* Call Analytics

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

File:Logo AlwinPro UC-Edition RGB-01.png

2021-04-14T10:11:39Z

Heel: AlwinPro UC-Edition Logo

AlwinPro UC-Edition Logo

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T10:03:58Z

Heel: /* UC-Analytics by aurenz - Call Analytics */

[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_1.png|200px|right]]
[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_2.png|200px|right]]
[[Image:200px-AlwinPro_2IO_-_Aurenz_-_3rd_Party_Product_3.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:WidgetVorlage_EN.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* PIN code solution for private calls
* Call Analytics

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T09:51:28Z

Heel: /* UC-Analytics by aurenz - Call Analytics */

[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_1.png|200px|right]]
[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_2.png|200px|right]]
[[Image:200px-AlwinPro_2IO_-_Aurenz_-_3rd_Party_Product_3.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:Coverflow4.jpg|600px]]
[[Image:WidgetVorlage_EN.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* PIN code solution for private calls
* Call Analytics

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

File:WidgetVorlage EN.jpg

2021-04-14T09:50:29Z

Heel: Shows a collection of template widgets grouped by categories.

Shows a collection of template widgets grouped by categories.

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T08:53:37Z

Heel: /* Anna4 UC-Edition - Call Analytics */

[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_1.png|200px|right]]
[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_2.png|200px|right]]
[[Image:200px-AlwinPro_2IO_-_Aurenz_-_3rd_Party_Product_3.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:Coverflow4.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* PIN code solution for private calls
* Call Analytics

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== UC-Analytics - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an hunt groups/waiting queues
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T08:49:08Z

Heel: /* Product Name */

[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_1.png|200px|right]]
[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_2.png|200px|right]]
[[Image:200px-AlwinPro_2IO_-_Aurenz_-_3rd_Party_Product_3.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[https://www.aurenz.de/en/products/alwinpro-uc-edition.html/ Read more about AlwinPro UC-Edition]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[https://www.aurenz.de/en/products/uc-analytics.html Read more about UC-Analytics]

[[Image:Coverflow4.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* PIN code solution for private calls
* Call Analytics

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== Anna4 UC-Edition - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an employee group
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T08:46:48Z

Heel: /* UC-Analytics by aurenz - Call Analytics */

[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_1.png|200px|right]]
[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_2.png|200px|right]]
[[Image:200px-AlwinPro_2IO_-_Aurenz_-_3rd_Party_Product_3.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[http://www.aurenz.de/en/software/alwinpro/for-the-it-dept/ Read more about AlwinPro]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition.

[[Image:Coverflow4.jpg|600px]]

=== UC-Analytics by aurenz - Call Accounting & Billing and Call Analytics ===
With the UC-Analytics you are able to calculate costs as well as analyze call data.
You will have the analysis for single connections as well as for hunt groups, in nicely put graphical representations.

[[Image:Coverflow4.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* PIN code solution for private calls
* Call Analytics

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== Anna4 UC-Edition - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an employee group
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T08:45:50Z

Heel: /* UC-Analytics by aurenz - Call Accounting & Billing and Call Analytics */

[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_1.png|200px|right]]
[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_2.png|200px|right]]
[[Image:200px-AlwinPro_2IO_-_Aurenz_-_3rd_Party_Product_3.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[http://www.aurenz.de/en/software/alwinpro/for-the-it-dept/ Read more about AlwinPro]

=== UC-Analytics by aurenz - Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition

=== UC-Analytics by aurenz - Call Accounting & Billing and Call Analytics ===
With the UC-Analytics you are able to calculate costs as well as analyze call data.
You will have the analysis for single connections as well as for hunt groups, in nicely put graphical representations.

[[Image:Coverflow4.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* PIN code solution for private calls
* Call Analytics

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== Anna4 UC-Edition - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an employee group
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T08:45:17Z

Heel: /* UC-Analytics - Call Analytics */

[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_1.png|200px|right]]
[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_2.png|200px|right]]
[[Image:200px-AlwinPro_2IO_-_Aurenz_-_3rd_Party_Product_3.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[http://www.aurenz.de/en/software/alwinpro/for-the-it-dept/ Read more about AlwinPro]

=== UC-Analytics by aurenz - Call Accounting & Billing and Call Analytics ===
Based on the call data generated in the innovaphone, UC-Analytics by aurenz offers a wide range of reporting options. User-friendly and easy to understand dashboards provide a deep insight into your corporate communications. Use the web frontend to display your personal dashboards with your favourite charts of corporate communication. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources. The UC-Analytics includes the Accounting Module AlwinPro UC-Edition

=== UC-Analytics by aurenz - Call Accounting & Billing and Call Analytics ===
With the UC-Analytics you are able to calculate costs as well as analyze call data.
You will have the analysis for single connections as well as for hunt groups, in nicely put graphical representations.

[[Image:Coverflow4.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* PIN code solution for private calls
* Call Analytics

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== Anna4 UC-Edition - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an employee group
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2021-04-14T08:31:22Z

Heel: /* UC-Analytics - Call Analytics */

[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_1.png|200px|right]]
[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_2.png|200px|right]]
[[Image:200px-AlwinPro_2IO_-_Aurenz_-_3rd_Party_Product_3.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[http://www.aurenz.de/en/software/alwinpro/for-the-it-dept/ Read more about AlwinPro]

=== UC-Analytics - Call Analytics ===
Based on the generated call data from the Innovaphone PBX, the UC-Analytics offers variable evaluation options. Easy to understand dashboards provide a deep insight into your corporate communications. Be ensure that the call routing fits to the actual call traffic.

=== UC-Analytics by aurenz - Call Accounting & Billing and Call Analytics ===
With the UC-Analytics you are able to calculate costs as well as analyze call data.
You will have the analysis for single connections as well as for hunt groups, in nicely put graphical representations.

[[Image:Coverflow4.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing}}
[[Category:3rdParty Billing|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* PIN code solution for private calls
* Call Analytics

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== Anna4 UC-Edition - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an employee group
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2019-03-05T13:04:20Z

Heel: /* Summary */

[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_1.png|200px|right]]
[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_2.png|200px|right]]
[[Image:200px-AlwinPro_2IO_-_Aurenz_-_3rd_Party_Product_3.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[http://www.aurenz.de/en/software/alwinpro/for-the-it-dept/ Read more about AlwinPro]

=== UC-Edition - Call Analytics ===
Based on the generated call data from the Innovaphone PBX, the UC-Edition offers variable evaluation options. Predefined evaluations provide a nicely put graphical view of the telephone accessibility or the trunk utilization. All graphics are commented automatically. Also use the evaluations to make sure the call-routing is optimal.

=== UC Analytics by aurenz - Call Accounting & Billing and Call Analytics ===
With the UC Edition you have the TwoInOne -solution and are able to calculate costs as well as analyze call data.
With the UC Edition you will have the analysis for single connections as well as for hunt groups, in nicely put graphical representations.

[[Image:Coverflow4.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing System / Call Management}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Billing System / Call Management|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* PIN code solution for private calls
* Call Analytics

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== Anna4 UC-Edition - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an employee group
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/ Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro/Anna4 - Aurenz - 3rd Party Product

2019-03-05T13:02:59Z

Heel:

[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_1.png|200px|right]]
[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_2.png|200px|right]]
[[Image:200px-AlwinPro_2IO_-_Aurenz_-_3rd_Party_Product_3.png|200px|right]]

==Product Name==
=== AlwinPro UC-Edition - Call Accounting & Billing ===
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated.
Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.

[http://www.aurenz.de/en/software/alwinpro/for-the-it-dept/ Read more about AlwinPro]

=== UC-Edition - Call Analytics ===
Based on the generated call data from the Innovaphone PBX, the UC-Edition offers variable evaluation options. Predefined evaluations provide a nicely put graphical view of the telephone accessibility or the trunk utilization. All graphics are commented automatically. Also use the evaluations to make sure the call-routing is optimal.

=== UC Analytics by aurenz - Call Accounting & Billing and Call Analytics ===
With the UC Edition you have the TwoInOne -solution and are able to calculate costs as well as analyze call data.
With the UC Edition you will have the analysis for single connections as well as for hunt groups, in nicely put graphical representations.

[[Image:Coverflow4.jpg|600px]]

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized May , 2013.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing System / Call Management}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Billing System / Call Management|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* PIN code solution for private calls
* Call Analytics

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
* innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
* innovaphone PBX v12:
AlwinPro/Anna4 Release 9.3.06 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==

=== AlwinPro UC-Edition - Billing & Accounting ===
*Collection of data from the telephone systems
*Import function for digital invoices (mobile communication and landlines)
*All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
*Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
*Allocation of various cost types: business, private, project, mobile phone costs
*Freely configurable reports
*Pin code solution for private calls
*Individual report display via:
**Email
**WebServer
**Printer
**Export possibilities (e.g. SAP, Navision)
**Various export formats (e.g. CSV, SEPA etc.)
*Relieve the IT department's workload through automatization
**Scheduling series
**Creation and sending of reports
**Data backup and deletion

=== Anna4 UC-Edition - Call Analytics ===
*Collection of data from the telephone systems
*Analysis of telephone performance
*Lost/Busy calls
*Duration until call is answered
*Customer contact analysis
*Call statistics
*Trunk line utilization
*Analysis of internal calls
*Calls to an employee group
*Cost statistics
*Comparison of network carriers
*Reporting via Web
*Data export

==Competitive Analysis==


=== AlwinPro UC-Edition===
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.

=== Anna4 UC-Edition===
Evaluation of Telephone Performance
Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Aurenz_Anna4_Hinweise_Auswertungen_innovaphone.pdf Summary Anna4 UC-Edition DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r1:AlwinPro Hotel - Aurenz - 3rd Party Product

2015-11-20T14:35:02Z

Heel: /* Functions */

[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_1.png|200px|right]]
[[Image:AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_2.png|200px|right]]

==Product name==
=== AlwinPro Hotel - Billing Telephone Services in Hotel Sector ===
AlwinPro Hotels can be used as the Middleware in between the Hotel Management System and the innovaphone BPX. AlwinPro Hotel implements the Check-In/Check-Out procedure for the innovaphone PBX:
* changing class of Services
* Name Resolution
* Virtual Extensions (call routing).
* Room Status
* Wakup Calls
* FIAS Interface for PMS connectivity (e.g. Fidelio, Opera, Protel)

==Certification Status==






{{Template:Compat_Status_"referral_prod."|certificate=AlwinPro_Anna4_-_Aurenz_-_3rd_Party_Product_-_Desc-AlwinPro_Anna4-cert.pdf}}

Testing of this product has been finalized September, 2015.

Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.

==Category==
{{Category:3rdParty Billing System / Call Management}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Billing System / Call Management|{{PAGENAME}}]]

==Functions==
* Call Billing
* Call Management
* [http://www.aurenz.de/fileadmin/user_upload/Downloads/Infopool/AlwinPro/Aurenz_Zusatzmodul_XML-Services_innovaphone.pdf PIN code solution for private calls]
* Call Analytics
* PBX Middleware
* [http://www.aurenz.de/fileadmin/user_upload/Downloads/Downloads_eng/Aurenz_AlwinProHotel_FIAS-Anbindung_EN.pdf FIAS Interface]
* Check-In, Check-Out
* Wake-Up Calls
* Room Status Codes

==Version==

* innovaphone PBX v9 HF 23:
AlwinPro Hotel Release 8.1 or later
* innovaphone PBX v11:
AlwinPro Hotel Release 8.4.01 Hf4 or later

==Vendor==

[[Image:aurenzlogo.png]]

[http://www.aurenz.de/en/ Aurenz software & consulting]

==Description==


=== AlwinPro Hotel - Billing Telephone Services in Hotel Sector ===
* changing class of Services
* Name Resolution
* Virtual Extensions (call routing).
* Room Status
* Wakup Calls
* FIAS Interface for PMS connectivity (e.g. Fidelio, Opera, Protel)

==Competitive Analysis==


=== Alwin Pro Care and AlwinPro Hotel ===
AlwinPro Care is the reasonably priced solution for invoicing telephone, Internet and TV in the health care and hotel sector.

'''Simplify Processes'''

Patient data is automatically imported via AlwinPro Care using the hospital information system (HIS) or the insurance card. The identification via bar code or chip card saves time and helps to avoid mistakes. If the patient is moved, AlwinPro Care locks the extension automatically and this also unburdens the IT department.
AlwinPro Hotel gets the guest data direct from the Hotel Management Systems via the FIAS Interface.

'''Independent Invoicing'''

"Check out" works just as easily. With a click the Patient/guest receives a complete invoice. The invoice is settled either at the end of the stay or via the prepaid function. With this option a prepaid credit is used up over time. For tracking purposes, all receipts and invoices are archived in the system. It is also possible to export the invoices back to the HIS or the PMS.

'''Adapting instead of Limiting'''

AlwinPro Care/ AlwinPro Hotel can be smoothly integrated into your ICT environment and is individually configurable. Internal rates can be saved as well as instruction manuals. All forms and receipts are freely configurable and can be adapted to include your design.

==Summary==

This solution has been tested by the vendor.

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/IP305_Zaehlweise_Anna4_R8.1.01_mit_innovaphone_PBX_v9hf22.xlsx Download Testresult]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE]

[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final_EN.pdf Configuration description EN]

==Pricing==


The license price depends on the amount of extensions that are involved and the product configuration.
Please contact [mailto:info@aurenz.de aurenz] for a specific price offer.

==Contact==


{|
| colspan=99 |
|-
| colspan=99 | aurenz GmbH
|-
| colspan=99 | Hans-Boeckler-Str. 29
|-
| colspan=99 | 73230, Kirchheim unter Teck
|-
| Tel: || +49 7021 73888 0
|-
| Fax: || +49 7021 73888 30
|-
| Mail: || [mailto:info@aurenz.de info@aurenz.de]
|}

[[Category:Compat|{{PAGENAME}}]]