https://wiki.innovaphone.com/api.php?action=feedcontributions&feedformat=atom&user=Ilink 2026-04-21T06:51:17Z User contributions MediaWiki 1.42.3 https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=55353 2020-02-19T15:39:58Z

<p>Ilink: /* Functions */</p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]<br /> <br /> *For a first impression of the look and feel of the software, please see this product video:<br /> [https://www.ilink.de/tcsfdc/index-en.html#features ilink TeamCall Salesforce for Innovaphone - product demo video]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_v2_2c.pdf|ilink TeamCall Salesforce for Innovaphone - Lightning telephony workflow for contact center]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Licensing==<br /> ilink TeamCall for Salesforce.com is available as a subscription-based per user on-demand license including support service. For innovaphone, we offer two different license types with different CTI feature sets: Basic and Standard.For details, please see our webpage [https://www.ilink.de/tcsfdc/index-en.html#pricing ilink TeamCall Salesforce.com for Innovaphone - licensing] or ask for a quotation<br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink Kommunikationssysteme GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfuerstendamm 67<br /> |-<br /> | 10707 Berlin, Germany<br /> |-<br /> | Tel: +49 30 28526-0<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=File:Ilink-TCSFDC_innovaphone-Whitepaper_v2_2c.pdf&diff=55352 2020-02-19T15:39:26Z

<p>Ilink: </p> <hr /> <div></div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=55329 2020-02-17T15:45:04Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]<br /> <br /> *For a first impression of the look and feel of the software, please see this product video:<br /> [https://www.ilink.de/tcsfdc/index-en.html#features ilink TeamCall Salesforce for Innovaphone - product demo video]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_v2_2b.pdf|ilink TeamCall Salesforce for Innovaphone - Lightning telephony workflow for contact center]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Licensing==<br /> ilink TeamCall for Salesforce.com is available as a subscription-based per user on-demand license including support service. For innovaphone, we offer two different license types with different CTI feature sets: Basic and Standard.For details, please see our webpage [https://www.ilink.de/tcsfdc/index-en.html#pricing ilink TeamCall Salesforce.com for Innovaphone - licensing] or ask for a quotation<br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink Kommunikationssysteme GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfuerstendamm 67<br /> |-<br /> | 10707 Berlin, Germany<br /> |-<br /> | Tel: +49 30 28526-0<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=55328 2020-02-17T15:32:46Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]<br /> <br /> *For a first impression of the look and feel of the software, please see this product video:<br /> [https://www.ilink.de/tcsfdc/index-en.html#features ilink TeamCall Salesforce for Innovaphone - product demo video]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_v2_2b.pdf|ilink TeamCall Salesforce for Innovaphone - Lightning telephony workflow for contact center]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Licensing==<br /> ilink TeamCall for Salesforce.com is available as a subscription-based per user on-demand license including support service. For innovaphone, we offer two different license types with different CTI feature sets: Basic and Standard.For details, please see our webpage [https://www.ilink.de/tcsfdc/index-en.html#pricing ilink TeamCall Salesforce.com for Innovaphone - licensing or ask for a quotation]<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink Kommunikationssysteme GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfuerstendamm 67<br /> |-<br /> | 10707 Berlin, Germany<br /> |-<br /> | Tel: +49 30 28526-0<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=55327 2020-02-17T15:23:59Z

<p>Ilink: /* Functions */</p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]<br /> <br /> *For a first impression of the look and feel of the software, please see this product video:<br /> [https://www.ilink.de/tcsfdc/index-en.html#features ilink TeamCall Salesforce for Innovaphone - product demo video]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_v2_2b.pdf|ilink TeamCall Salesforce for Innovaphone - Lightning telephony workflow for contact center]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink Kommunikationssysteme GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfuerstendamm 67<br /> |-<br /> | 10707 Berlin, Germany<br /> |-<br /> | Tel: +49 30 28526-0<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=55326 2020-02-17T15:23:37Z

<p>Ilink: /* Functions */</p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]<br /> <br /> *For a first impression of the look and feel of the software, please see this product video:<br /> [https://www.ilink.de/tcsfdc/index-en.html#features ilink TeamCall Salesforce for Innovaphone - product demo video]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_v2_2.pdf|ilink TeamCall Salesforce for Innovaphone - Lightning telephony workflow for contact center]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink Kommunikationssysteme GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfuerstendamm 67<br /> |-<br /> | 10707 Berlin, Germany<br /> |-<br /> | Tel: +49 30 28526-0<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=File:Ilink-TCSFDC_innovaphone-Whitepaper_v2_2b.pdf&diff=55325 2020-02-17T15:23:04Z

<p>Ilink: </p> <hr /> <div></div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=55324 2020-02-17T15:22:44Z

<p>Ilink: /* Functions */</p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]<br /> <br /> *For a first impression of the look and feel of the software, please see this product video:<br /> [https://www.ilink.de/tcsfdc/index-en.html#features ilink TeamCall Salesforce for Innovaphone - product demo video]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_v2_2b.pdf|ilink TeamCall Salesforce for Innovaphone - Lightning telephony workflow for contact center]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink Kommunikationssysteme GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfuerstendamm 67<br /> |-<br /> | 10707 Berlin, Germany<br /> |-<br /> | Tel: +49 30 28526-0<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=File:Ilink-TCSFDC_innovaphone-Whitepaper_v2_2.pdf&diff=54892 2020-01-31T09:10:05Z

<p>Ilink: ilink TeamCall Salesforce.com for innovaphone - Lightning telephony workflow for contact center - Whitepaper 2020</p> <hr /> <div>ilink TeamCall Salesforce.com for innovaphone - Lightning telephony workflow<br /> for contact center - Whitepaper 2020</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=54891 2020-01-31T09:09:19Z

<p>Ilink: /* Functions */</p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_v2_2.pdf|ilink TeamCall Salesforce for Innovaphone - Lightning telephony workflow for contact center]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink Kommunikationssysteme GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfuerstendamm 67<br /> |-<br /> | 10707 Berlin, Germany<br /> |-<br /> | Tel: +49 30 28526-0<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=File:Ilink-TCSFDC_innovaphone-Whitepaper_ENv2_2.pdf&diff=54890 2020-01-31T09:08:16Z

<p>Ilink: ilink TeamCall Salesforce.com for innovaphone - Lightning telephony workflow for contact center - Whitepaper 2020</p> <hr /> <div>ilink TeamCall Salesforce.com for innovaphone - Lightning telephony workflow<br /> for contact center - Whitepaper 2020</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=54473 2019-12-05T10:35:25Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_v2.pdf|ilink TeamCall Salesforce for Innovaphone - Lightning telephony workflow for contact center]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink Kommunikationssysteme GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfuerstendamm 67<br /> |-<br /> | 10707 Berlin, Germany<br /> |-<br /> | Tel: +49 30 28526-0<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=File:Ilink-TCSFDC_innovaphone-Whitepaper_v2.pdf&diff=54472 2019-12-05T10:33:45Z

<p>Ilink: </p> <hr /> <div></div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=54471 2019-12-05T10:30:27Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_ENv2.pdf|ilink TeamCall Salesforce for Innovaphone - Lightning telephony workflow for contact center]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink Kommunikationssysteme GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfuerstendamm 67<br /> |-<br /> | 10707 Berlin, Germany<br /> |-<br /> | Tel: +49 30 28526-0<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=54470 2019-12-05T10:28:56Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_ENv2.pdf|ilink TeamCall for Salesforce with Innovaphone]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink Kommunikationssysteme GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfuerstendamm 67<br /> |-<br /> | 10707 Berlin, Germany<br /> |-<br /> | Tel: +49 30 28526-0<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=54469 2019-12-05T10:28:30Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_ENv2.pdf|ilink TeamCall for Salesforce with Innovaphone]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink Kommunikationssysteme GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfuerstendamm 67<br /> |-<br /> | 10707 Berlin, Germany<br /> |-<br /> | Tel: +49 30 28526-183<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=54468 2019-12-05T10:27:34Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px|ilink TeamCall for Salesforce.com - softphone in a call]]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_ENv2.pdf|ilink TeamCall for Salesforce with Innovaphone]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfürstendamm 67<br /> |-<br /> | 10707 Berlin<br /> |-<br /> | Tel: +49 30 28526-183<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=54467 2019-12-05T10:26:31Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px]ilink TeamCall for Salesforce.com - softphone in a call]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_ENv2.pdf|ilink TeamCall for Salesforce with Innovaphone]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfürstendamm 67<br /> |-<br /> | 10707 Berlin<br /> |-<br /> | Tel: +49 30 28526-183<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=54466 2019-12-05T10:22:04Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *prefix dial<br /> *speed dial<br /> *new case creation (auto-prefilled, auto-translation of subject)<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px]]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_ENv2.pdf|ilink TeamCall for Salesforce with Innovaphone]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfürstendamm 67<br /> |-<br /> | 10707 Berlin<br /> |-<br /> | Tel: +49 30 28526-183<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=54465 2019-12-05T10:20:59Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TCSFDC-architecture.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *speed dial<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:ilink-TCSFDC-softphone.jpg|225px]]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TCSFDC_innovaphone-Whitepaper_ENv2.pdf|ilink TeamCall for Salesforce with Innovaphone]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report|can be found here]].<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfürstendamm 67<br /> |-<br /> | 10707 Berlin<br /> |-<br /> | Tel: +49 30 28526-183<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=File:Ilink-TCSFDC_innovaphone-Whitepaper_ENv2.pdf&diff=54464 2019-12-05T10:20:22Z

<p>Ilink: </p> <hr /> <div></div>

Ilink https://wiki.innovaphone.com/index.php?title=File:Ilink-TCSFDC-softphone.jpg&diff=54463 2019-12-05T10:19:32Z

<p>Ilink: </p> <hr /> <div></div>

Ilink https://wiki.innovaphone.com/index.php?title=File:Ilink-TCSFDC-architecture.jpg&diff=54462 2019-12-05T10:18:56Z

<p>Ilink: </p> <hr /> <div></div>

Ilink https://wiki.innovaphone.com/index.php?title=File:Architecture.jpg&diff=54461 2019-12-05T10:15:59Z

<p>Ilink: </p> <hr /> <div></div>

Ilink https://wiki.innovaphone.com/index.php?title=File:Ilink-TeamCall_Salesforce.Innovaphone.pdf&diff=52266 2019-05-23T09:57:39Z

<p>Ilink: </p> <hr /> <div></div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=52265 2019-05-23T09:57:07Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TeamCall_Salesforce.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *speed dial<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:TeamCall-Salesforce.jpg|225px]]<br /> <br /> *For more details on features and benefits see this PDF<br /> [[Media:ilink-TeamCall_Salesforce.Innovaphone.pdf|ilink TeamCall for Salesforce with Innovaphone]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report is [http://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report here]<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfürstendamm 67<br /> |-<br /> | 10707 Berlin<br /> |-<br /> | Tel: +49 30 28526-183<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=52264 2019-05-23T07:52:02Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> {{Template:Compat_Status_&quot;referral_prod.&quot;|certificate=ilink_-_ilink_-_3rd_Party_Product_product_cert.pdf}}<br /> <br /> Testing of this product has been finalized May 2019.<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TeamCall_Salesforce.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *speed dial<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:TeamCall-Salesforce.jpg|225px]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> The test report is [http://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report here]<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfürstendamm 67<br /> |-<br /> | 10707 Berlin<br /> |-<br /> | Tel: +49 30 28526-183<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52263 2019-05-23T07:50:15Z

<p>Ilink: </p> <hr /> <div>==Description==<br /> [[Howto:ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – 3rd Party Product|ilink TeamCall for Salesforce.com]] is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> No tests have been conducted by innovaphone.<br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 sr10 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP). ipva setup documentation:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> ilink Quality Assurance<br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15-1.48<br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 - April 2019<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |}<br /> <br /> ''note: in internal/external conference call scenarios, the GUI displays an incorrect call state due to a TSP signaling issue''</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=52253 2019-05-22T13:47:14Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> <br /> TBD<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TeamCall_Salesforce.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *speed dial<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:TeamCall-Salesforce.jpg|225px]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to connect ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfürstendamm 67<br /> |-<br /> | 10707 Berlin<br /> |-<br /> | Tel: +49 30 28526-183<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=52252 2019-05-22T13:41:57Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> <br /> TBD<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TeamCall_Salesforce.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *speed dial<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:TeamCall-Salesforce.jpg|225px]]<br /> <br /> ==Version==<br /> For details about used versions refer to the [[Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report#Software.2Fproduct_versions_tested|certification test report]] created by manufacturer.<br /> <br /> ==Configuration==<br /> The innovaphone Tapi Service Provider (TSP) is required to link ilink TeamCall for Salesforce.com with an ipva. The ipva Tapi setup is documented in:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfürstendamm 67<br /> |-<br /> | 10707 Berlin<br /> |-<br /> | Tel: +49 30 28526-183<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=File:Ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf&diff=52251 2019-05-22T13:38:29Z

<p>Ilink: </p> <hr /> <div></div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52250 2019-05-22T13:38:02Z

<p>Ilink: </p> <hr /> <div>==Description==<br /> [[Howto:Ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – 3rd Party Product|ilink TeamCall for Salesforce.com]] is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> No tests have been conducted by innovaphone.<br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 sr10 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP). ipva setup documentation:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> ilink Quality Assurance<br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15-1.48<br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 - April 2019<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |}<br /> <br /> ''note: in internal/external conference call scenarios, the GUI displays an incorrect call state due to a TSP signaling issue''</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52249 2019-05-22T13:35:14Z

<p>Ilink: </p> <hr /> <div>==Description==<br /> [[Howto:Ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – 3rd Party Product|ilink TeamCall for Salesforce.com]] is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> No tests have been conducted by innovaphone.<br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 sr10 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP). ipva setup documentation:<br /> [[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup]] &lt;br&gt;<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> ilink Quality Assurance<br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15-1.48<br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 - April 2019<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |}<br /> <br /> ''note: in internal/external conference call scenarios, the GUI displays an incorrect call state due to a TSP signaling issue''</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52139 2019-05-15T13:58:22Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 sr10 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> ilink Quality Assurance<br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15-1.48<br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 - April 2019<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |}<br /> <br /> ''note: in internal/external conference call scenarios, the GUI displays an incorrect call state due to a TSP signaling issue''</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=52138 2019-05-15T13:56:00Z

<p>Ilink: </p> <hr /> <div>[[Image:ilink-Logo.jpg||200px|right]]<br /> ==Product Name==<br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> ==Certification Status==<br /> <br /> TBD<br /> <br /> ==Category==<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]<br /> {{Category:3rdParty CTI and UMS applications}}<br /> <br /> ==Vendor==<br /> <br /> [https://www.ilink.de/en/index.html ilink Kommunikationssysteme GmbH]<br /> <br /> Kurfürstendamm 67, 10707 Berlin, Germany<br /> <br /> [mailto:sales@ilink.de sales@ilink.de]<br /> <br /> ==Description==<br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> [[Image:ilink-TeamCall_Salesforce.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Functions==<br /> <br /> ilink TeamCall for Salesforce.com offers these key features:<br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> *high audio quality through your innovaphone/SIP phone<br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> *speed dial<br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> *full Salesforce.com wrap-up call workflow<br /> *save your phone call reports as Salesforce.com tasks or events<br /> *latest calls and My calls today lists for quick overviews<br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> *compatible with Windows and macOS <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> [[Image:TeamCall-Salesforce.jpg|225px]]<br /> <br /> ==Version==<br /> <br /> '''ilink:'''<br /> *TeamCall for Salesforce.com release 5.1.16<br /> <br /> '''Innovaphone:'''<br /> <br /> *Innovaphone IPVA Release: Version 12r2 sr10 (12.5340) <br /> *Innovaphone Tapi/TSP v8<br /> <br /> ==Configuration==<br /> <br /> TBD<br /> <br /> ==Summary==<br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> ==Contact==<br /> {|<br /> | ilink GmbH<br /> |-<br /> | Mr. Thorsten Evers<br /> |-<br /> | Kurfürstendamm 67<br /> |-<br /> | 10707 Berlin<br /> |-<br /> | Tel: +49 30 28526-183<br /> |-<br /> | Mail: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]<br /> |}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52077 2019-05-13T14:32:53Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> ilink Quality Assurance<br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15-1.48<br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 - April 2019<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |}<br /> <br /> ''note: in internal/external conference call scenarios, the GUI displays an incorrect call state due to a TSP signaling issue''</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52076 2019-05-13T14:32:20Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> ilink Quality Assurance<br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15-1.48<br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 - April 2019<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |}<br /> <br /> ''note: in internal/external conference call scenarios, the GUI displays an incorrect call state due to a TSP signaling issue''</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52075 2019-05-13T14:30:20Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> ilink Quality Assurance<br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15-1.48<br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 - April 2019<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |----|}<br /> <br /> ''note: in internal/external conference call scenarios, the GUI displays an incorrect call state due to a TSP signaling issue''</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52074 2019-05-13T14:30:05Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> ilink Quality Assurance<br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15-1.48<br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 - April 2019<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |----|}<br /> |----<br /> <br /> ''note: in internal/external conference call scenarios, the GUI displays an incorrect call state due to a TSP signaling issue''</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52073 2019-05-13T14:29:34Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> ilink Quality Assurance<br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15-1.48<br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 - April 2019<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |----|}<br /> <br /> ''note: in internal/external conference call scenarios, the GUI displays an incorrect call state due to a TSP signaling issue''</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52072 2019-05-13T14:28:39Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> // ilink Quality Assurance / <br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15 - 1.48 / <br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 / April 2019 //<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |----|}<br /> <br /> ''note: in internal/external conference call scenarios, the GUI displays an incorrect call state due to a TSP signaling issue''</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52071 2019-05-13T14:27:42Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> // ilink Quality Assurance / <br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15 - 1.48 / <br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 / April 2019 //<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |----|}<br /> <br /> ''note: in internal/external conferenceCall scenarios, the GUI displays incorrect call state due to TSP signaling issue''</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52070 2019-05-13T14:27:09Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> // ilink Quality Assurance / <br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15 - 1.48 / <br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 / April 2019 //<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |----|}<br /> note: in internal/external conferenceCall scenarios, the GUI displays incorrect call state due to TSP signaling issue</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52069 2019-05-13T14:26:51Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> // ilink Quality Assurance / <br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15 - 1.48 / <br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 / April 2019 //<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |----|}note: in internal/external conferenceCall scenarios, the GUI displays incorrect call state due to TSP signaling issue</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52068 2019-05-13T14:26:12Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> // ilink Quality Assurance / <br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15 - 1.48 / <br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 / April 2019 //<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> note: in internal/external conferenceCall scenarios, the GUI displays incorrect call state due to TSP signaling issue<br /> |----|}</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52067 2019-05-13T14:25:41Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> // ilink Quality Assurance / <br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15 - 1.48 / <br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 / April 2019 //<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |----|}<br /> <br /> <br /> note: in internal/external conferenceCall scenarios, the GUI displays incorrect call state due to TSP signaling issue</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_test_report&diff=52066 2019-05-13T14:25:07Z

<p>Ilink: </p> <hr /> <div>==Summary==<br /> <br /> ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).<br /> <br /> <br /> ==Certification Status==<br /> <br /> The tests for this product have been completed by ilink Quality Assurance in April 2019.<br /> <br /> <br /> ==Software/product versions tested==<br /> <br /> '''ilink:''' <br /> <br /> *TeamCall Salesforce.com v5.1.15<br /> <br /> *TeamCall Server v3.8.1.0<br /> <br /> *CA Innovaphone v2.0.0.31<br /> <br /> *LinkTSP v2.0.0.23<br /> <br /> '''Innovaphone:'''<br /> <br /> *IPVA v12r2 (12.5340)<br /> <br /> *Tapi/TSP v8.0.176<br /> <br /> <br /> ==Test setup/configuration==<br /> <br /> See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.<br /> Innovaphone IPVA switch with<br /> <br /> *provider-based SIP trunk connection to PSTN<br /> <br /> *3 innovaphone station devices, types: 112, 222, 232<br /> <br /> *Innovaphone Tapi Service Provider (TSP)<br /> <br /> *ilink OpenCTI service, running in a WildFly application server<br /> <br /> *ilink TeamCall Server with CA-Innovaphone and LinkTSP<br /> <br /> *Salesforce.com test accounts (3)<br /> <br /> [[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]<br /> <br /> <br /> ==Test results==<br /> <br /> // ilink Quality Assurance / <br /> <br /> Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15 - 1.48 / <br /> <br /> Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 / April 2019 //<br /> <br /> {| border=&quot;1&quot;<br /> !Tested feature<br /> !Section<br /> !Test result<br /> |----<br /> |MakeCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |internal calls - GUI<br /> |passed<br /> |----<br /> |MakeCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |AnswerCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ClearConnection - Ringing<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |HoldCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |RetrieveCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConsultationCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |TransferCall on alerting<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |ConferenceCall<br /> |external calls - GUI<br /> |passed<br /> |----<br /> |Latest call<br /> |features<br /> |passed<br /> |----<br /> |Wrap-up incomplete<br /> |features<br /> |passed<br /> |----<br /> |My calls today<br /> |features<br /> |passed<br /> |----|}<br /> <br /> note: in internal/external conferenceCall scenarios, the GUI displays incorrect call state due to TSP signaling issue</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=52063 2019-05-13T13:33:51Z

<p>Ilink: </p> <hr /> <div>==Product Name==<br /> <br /> [[Image:TeamCall-Salesforce.jpg|225px]]<br /> <br /> <br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> <br /> ==Certification Status==<br /> <br /> TBD<br /> <br /> <br /> ==Category==<br /> {{Category:3rd party telephony integration for Salesforce.com}}<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rd party telephony integration for Salesforce.com|{{PAGENAME}}]]<br /> <br /> <br /> ==Functions==<br /> <br /> *ilink TeamCall for Salesforce.com offers these key features:<br /> <br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> <br /> *high audio quality through your innovaphone/SIP phone<br /> <br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> <br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> <br /> *speed dial<br /> <br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> <br /> *full Salesforce.com wrap-up call workflow<br /> <br /> *save your phone call reports as Salesforce.com tasks or events<br /> <br /> *latest calls and My calls today lists for quick overviews<br /> <br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> <br /> *compatible with Windows and macOS <br /> <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> <br /> ==Product Version==<br /> <br /> '''ilink:'''<br /> *TeamCall for Salesforce.com release 5.1.16<br /> <br /> '''Innovaphone:'''<br /> <br /> *Innovaphone IPVA Release: Version 9.00 hotfix 14 (9.061046) <br /> *Innovaphone Tapi/TSP v8<br /> <br /> ==Vendor==<br /> <br /> [[Image:ilink-Logo.jpg||175px]]<br /> <br /> ilink Kommunikationssysteme GmbH<br /> <br /> Kurfürstendamm 67<br /> <br /> D-10707 Berlin<br /> <br /> Germany<br /> <br /> Tel.: +49 (0)30 28526-0<br /> <br /> Mail: sales@ilink.de<br /> <br /> Web: https://www.ilink.de/en/index.html<br /> <br /> <br /> ==Description==<br /> <br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> <br /> [[Image:ilink-TeamCall_Salesforce.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Summary==<br /> <br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers two different feature-sets, “basic and standard plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> <br /> ==Contact==<br /> <br /> <br /> Mr. Thorsten Evers<br /> <br /> Professional Services - ilink Kommunikationssysteme GmbH<br /> <br /> phone: +49 30 28526-183<br /> <br /> email: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=52062 2019-05-13T13:30:20Z

<p>Ilink: /* Product Version */</p> <hr /> <div>==Product Name==<br /> <br /> [[Image:TeamCall-Salesforce.jpg|225px]]<br /> <br /> <br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> <br /> ==Certification Status==<br /> <br /> TBD<br /> <br /> <br /> ==Category==<br /> {{Category:3rd party telephony integration for Salesforce.com}}<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rd party telephony integration for Salesforce.com|{{PAGENAME}}]]<br /> <br /> <br /> ==Functions==<br /> <br /> *ilink TeamCall for Salesforce.com offers these key features:<br /> <br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> <br /> *high audio quality through your innovaphone/SIP phone<br /> <br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> <br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> <br /> *speed dial<br /> <br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> <br /> *full Salesforce.com wrap-up call workflow<br /> <br /> *save your phone call reports as Salesforce.com tasks or events<br /> <br /> *latest calls and My calls today lists for quick overviews<br /> <br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> <br /> *compatible with Windows and macOS <br /> <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> <br /> ==Product Version==<br /> <br /> '''ilink:'''<br /> *TeamCall for Salesforce.com release 5.1.16<br /> <br /> '''Innovaphone:'''<br /> <br /> *Innovaphone IPVA Release: Version 9.00 hotfix 14 (9.061046) <br /> *Innovaphone Tapi/TSP v8<br /> <br /> ==Vendor==<br /> <br /> [[Image:ilink-Logo.jpg||175px]]<br /> <br /> ilink Kommunikationssysteme GmbH<br /> <br /> Kurfürstendamm 67<br /> <br /> D-10707 Berlin<br /> <br /> Germany<br /> <br /> Tel.: +49 (0)30 28526-0<br /> <br /> Mail: sales@ilink.de<br /> <br /> Web: https://www.ilink.de/en/index.html<br /> <br /> <br /> ==Description==<br /> <br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> <br /> [[Image:ilink-TeamCall_Salesforce.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Summary==<br /> <br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers three different feature-sets, “basic/standard/advanced plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> <br /> ==Contact==<br /> <br /> <br /> Mr. Thorsten Evers<br /> <br /> Professional Services - ilink Kommunikationssysteme GmbH<br /> <br /> phone: +49 30 28526-183<br /> <br /> email: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]</div>

Ilink https://wiki.innovaphone.com/index.php?title=Howto:Ilink_TeamCall_for_Salesforce.com_%E2%80%93_ilink_Kommunikationssysteme_GmbH_%E2%80%93_3rd_Party_Product&diff=52061 2019-05-13T13:30:02Z

<p>Ilink: /* Product Version */</p> <hr /> <div>==Product Name==<br /> <br /> [[Image:TeamCall-Salesforce.jpg|225px]]<br /> <br /> <br /> [https://www.ilink.de/de/products/salesforce_officeedition/index.html ilink TeamCall for Salesforce.com]<br /> <br /> <br /> ==Certification Status==<br /> <br /> TBD<br /> <br /> <br /> ==Category==<br /> {{Category:3rd party telephony integration for Salesforce.com}}<br /> [[Category:Referral Product|{{PAGENAME}}]]<br /> [[Category:3rd party telephony integration for Salesforce.com|{{PAGENAME}}]]<br /> <br /> <br /> ==Functions==<br /> <br /> *ilink TeamCall for Salesforce.com offers these key features:<br /> <br /> *seamless Salesforce.com CRM and workflow integration, customizable<br /> <br /> *high audio quality through your innovaphone/SIP phone<br /> <br /> *familiar, standard call control through your innovaphone/SIP phone: make call, answer call, hold/retrieve call, consultation call, transfer call, conference call, end call<br /> <br /> *easy outbound calls through click-to-call of your Salesforce.com contacts<br /> <br /> *speed dial<br /> <br /> *automatic inbound call screen-popup: contacts, leads, cases etc.<br /> <br /> *full Salesforce.com wrap-up call workflow<br /> <br /> *save your phone call reports as Salesforce.com tasks or events<br /> <br /> *latest calls and My calls today lists for quick overviews<br /> <br /> *supports Salesforce.com Lightning, Service Cloud Console and Classic modes<br /> <br /> *compatible with Windows and macOS <br /> <br /> *easy install through Salesforce.com CallCenter - no client component<br /> <br /> <br /> ==Product Version==<br /> <br /> '''ilink'''<br /> *TeamCall for Salesforce.com release 5.1.16<br /> <br /> '''Innovaphone versions:'''<br /> <br /> *Innovaphone IPVA Release: Version 9.00 hotfix 14 (9.061046) <br /> *Innovaphone Tapi/TSP v8<br /> <br /> ==Vendor==<br /> <br /> [[Image:ilink-Logo.jpg||175px]]<br /> <br /> ilink Kommunikationssysteme GmbH<br /> <br /> Kurfürstendamm 67<br /> <br /> D-10707 Berlin<br /> <br /> Germany<br /> <br /> Tel.: +49 (0)30 28526-0<br /> <br /> Mail: sales@ilink.de<br /> <br /> Web: https://www.ilink.de/en/index.html<br /> <br /> <br /> ==Description==<br /> <br /> ilink TeamCall for Salesforce.com is a 3rd-party software service to connect a Salesforce.com CallCenter with an innovaphone system/PBX.<br /> <br /> ilink TeamCall for Salesforce.com is a service which is easily activated for all Salesforce users through Salesforce Call Center settings, i.e. no client deployment is needed. Clients use their innovaphone devices and benefit from seamlessly integrated telephony call-control features and supported Salesforce CallCenter workflows.<br /> <br /> ilink offers a smart, flexible and independent solution for your innovaphone telephony system. It’s an easy to administer and secure solution at low cost. Associate your Salesforce records consisting of contacts, accounts, cases, leads and other Salesforce objects with your telephone activities and call-related data to maximize outbound call activities, streamline inbound service calls and get a quick overview of your call activities through Salesforce.com reporting.<br /> <br /> <br /> [[Image:ilink-TeamCall_Salesforce.jpg|600px|ilink TeamCall for Salesforce.com with Innovaphone IVPA - deployment sketch]]<br /> <br /> ==Summary==<br /> <br /> ilink offers a CTI/call center adapter for Salesforce.com telephony integration since 2006. We cooperate with Salesforce.com and innovaphone to offer efficient telephony workflows through a leading cloud CRM system so our customers increase their customer satisfaction in their daily phone conversations.<br /> <br /> ilink created TeamCall for Salesforce using Salesforce OpenCTI interface to offer Salesforce.com customers a future-proof telephony integration that works best in an innovaphone telephony environment.<br /> <br /> Customers of ilink TeamCall for Salesforce.com can rely on ilinks 25+ years of experience in linking UC software with telephone systems, powering over 1 million endpoints all around the world.<br /> <br /> Prices: ilink offers three different feature-sets, “basic/standard/advanced plan”.<br /> Please contact our Professional Services team for details.<br /> <br /> <br /> ==Contact==<br /> <br /> <br /> Mr. Thorsten Evers<br /> <br /> Professional Services - ilink Kommunikationssysteme GmbH<br /> <br /> phone: +49 30 28526-183<br /> <br /> email: [mailto:thorsten.evers@ilink.de thorsten.evers@ilink.de]</div>

Ilink