innovaphone wiki - User contributions [en]

Main Page

2026-01-22T08:45:21Z

Lmi:

__NOTOC__

<div style="margin:0px; margin-right:10px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0em 1em;">
== Remote Support ==
[[Image:RemoteControl-click.png|left|60px|RemoteControl.png/|Download Remote Control|link=https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe]]
innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation. 
As Remote Support Tool, we use our own product Remote Control ([https://www.innovaphone.com/en/all-apps/apps-to-work-with/remote-control-app.html more info]).

You can '''[https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe download]''' the Remote Control client already or use the support link received from our support team. 
After installing and opening the client you can '''pass the shown ID''' or '''use the received link''' to request the support session.

== Searching ==
Searching in wiki works, but is sometimes cumbersome. However, you can have Google do the job for you. Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!

If you still don't find what you are looking for, [mailto:presales@innovaphone.com drop us a message]
</div>


<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">



== Latest News ==

[[User:Msc|Msc]] ([[User talk:Msc|talk]]) 13:23, 19 December 2025 (CET) [[Support:Firmware_V16r1_product/16r1/firmware_1610552_(beta4)_available | Version 16r1 Beta 4]] is now available from the [http://store.innovaphone.com/beta/download.htm Beta Store].

[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 09:45, 22 January 2026 (CET) [[Support:Firmware V15r1 product/15r1/firmware 1510655 (sr9) available | Version 15r1 Service Release 9]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 09:45, 22 January 2026 (CET) [[Support:Firmware V14r2 product/14r2/firmware 1420574 (sr17) available | Version 14r2 Service Release 17]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 09:45, 22 January 2026 (CET) [[Support:Firmware V13r3 product/13r3/firmware 138043 (sr34) available | Version 13r3 Service Release 34]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Tfu|Tfu]] ([[User talk:Tfu&action=edit&redlink=1|talk]]) 15:28, 13 March 2025 (CEST)
[[Support:Wireless Handset Firmware IP73 1012 (6.1.13) released| Wireless Handset Firmware IP73 1012 (6.1.13) released]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)
[[Support:Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2) released| Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)
[[Support:Wireless Handset Firmware D83 10002 (2.0.5) released| Wireless Handset Firmware D83 10002 (2.0.5)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 15:38, 6 February 2023 (CET)
[[Support:Wireless Handset Firmware IP62 3040621 (6.2.7) released| Wireless Handset Firmware IP62 3040621 (6.2.7)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 13:13, 6 February 2023 (CET)
[[Support:WinPDM Software 3130113 (4.1.8) released| WinPDM Software 3130113 (4.1.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))
[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)
[[Support:Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8) released| Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)
[[Support:Wireless Handset Firmware and Management Software product/9.00/wireless 100037 (hotfix19) available| Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">

== New Articles ==

{{Special:Newestpages/all/20}}
</div>

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em; font-size:1">
== More innovaphone Ressources ==
* [http://www.innovaphone.com Home Page]
* [http://download.innovaphone.com Download Site ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://mantis.innovaphone.com/ Ticketing System ]
</div>

Main Page

2025-08-22T10:06:15Z

Lmi:

__NOTOC__

<div style="margin:0px; margin-right:10px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0em 1em;">
== Remote Support ==
[[Image:RemoteControl-click.png|left|60px|RemoteControl.png/|Download Remote Control|link=https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe]]
innovaphone only carries out scheduled remote maintenance via our ticket system by prior consultation. 
As Remote Support Tool, we use our own product Remote Control ([https://www.innovaphone.com/en/all-apps/apps-to-work-with/remote-control-app.html more info]).

You can '''[https://store.innovaphone.com/alpha/download/software/remotecontrolwindowsportable/16r1/remoteControl.exe download]''' the Remote Control client already or use the support link received from our support team. 
After installing and opening the client you can '''pass the shown ID''' or '''use the received link''' to request the support session.

== Searching ==
Searching in wiki works, but is sometimes cumbersome. However, you can have Google do the job for you. Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!

If you still don't find what you are looking for, [mailto:presales@innovaphone.com drop us a message]
</div>


<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">



== Latest News ==

[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 12:06, 22 August 2025 (CEST) [[Support:Firmware 15r1 product/15r1/firmware 1510552 (sr5) available | Version 15r1 Service Release 5]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 12:06, 22 August 2025 (CEST) [[Support:Firmware 14r2 product/14r2/firmware 1420541 (sr13) available | Version 14r2 Service Release 13]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 12:06, 22 August 2025 (CEST) [[Support:Firmware 13r3 product/13r3/firmware 138032 (sr30) available | Version 13r3 Service Release 30]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Tfu|Tfu]] ([[User talk:Tfu&action=edit&redlink=1|talk]]) 15:28, 13 March 2025 (CEST)
[[Support:Wireless Handset Firmware IP73 1012 (6.1.13) released| Wireless Handset Firmware IP73 1012 (6.1.13) released]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)
[[Support:Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2) released| Wireless Handset Firmware IP64 10317 (4.3.2)/IP65 10122 (4.3.2)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Msu|Msu]] ([[User talk:Msu&action=edit&redlink=1|talk]]) 15:54, 18 February 2025 (CEST)
[[Support:Wireless Handset Firmware D83 10002 (2.0.5) released| Wireless Handset Firmware D83 10002 (2.0.5)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 15:38, 6 February 2023 (CET)
[[Support:Wireless Handset Firmware IP62 3040621 (6.2.7) released| Wireless Handset Firmware IP62 3040621 (6.2.7)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 13:13, 6 February 2023 (CET)
[[Support:WinPDM Software 3130113 (4.1.8) released| WinPDM Software 3130113 (4.1.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))
[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)
[[Support:Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8) released| Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)
[[Support:Wireless Handset Firmware and Management Software product/9.00/wireless 100037 (hotfix19) available| Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">

== New Articles ==

{{Special:Newestpages/all/20}}
</div>

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em; font-size:1">
== More innovaphone Ressources ==
* [http://www.innovaphone.com Home Page]
* [http://download.innovaphone.com Download Site ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://mantis.innovaphone.com/ Ticketing System ]
</div>

Reference14r2:MyApps Plugin for Virtual Desktops

2025-01-20T10:01:28Z

Lmi: Change Citrix-Link to english version, change Linux Headset Text

[[Category:Concept|Apps]]
== Description ==
A softphone running at a terminal server (Citrix, Windows, ...) has the problem that audio and video streams start and terminate at the server.
Received audio from remote peer at the server must be transmitted to the local client for playback and audio delivered by the audio device must be also transmitted from the local client to the server for transmission to remote peer.
This transmission of the audio stream between server and client adds a delay which makes the communication impossible.
Video suffers from the same limitations.
 
A new innovaphone product called myApps Plugin is being developed to provide offloading of the media data to the local client.

== Applies To ==
* innovaphone PBX from version 14r2
* Windows, Linux (Ubuntu 22 or 23, RangeeOS<ref>This OS is listed due to a customer testimonial. No tests have been conducted by innovaphone. Tests were done using myapps 14r2sr3, RangeeOS Firmware 12.00 build 203 ff and Citrix Workspace 2311. (Workspace version 2402 & 2405 have a bug with USB redirection and 2408 is not starting reliably)</ref>) or MacOS operating systems
* Citrix, Windows Terminal Server environments and VMWare Horizon<ref>This OS is listed due to a customer testimonial. No tests have been conducted by innovaphone.</ref> 
<references/>

== Requirements ==
* innovaphone PBX
* innovaphone myApps V14r2
* innovaphone myApps Plugin V14r2
* Firmware V14r2 final

== Concept ==

The myApps Plugin at the client is in charge of all tasks related to the media streams and the management of the Audio/Video devices. For instance:

* start or stop an audio/video device
* gathering of the ICE candidates
* connect to a remote peer with the ICE protocol
* start a ringing device
* rendering of video

But we now need a way of communicating between the myApps running at the terminal server and the myApps plugin running at the terminal client in order to carry out all these actions.

Main VDI Platforms (Citrix, Windows, VMware) provide a way of communicating between server and client through Virtual Channels:

https://support.citrix.com/article/CTX116890/citrix-ica-virtual-channels-overview

https://learn.microsoft.com/en-us/windows/win32/termserv/using-terminal-services-virtual-channels

=== Call signaling ===

The VDI Plugin has no connection to the PBX. Signaling is still done at the terminal server by the myApps client.

== Configuration ==

'''Citrix Workspace app must first be installed on all platforms. This is necessary because the myApps plugin must copy a .dll (Windows) / .so (MacOS/Linux) into the Citrix installation directory. '''
 

=== Windows ===

The myApps Plugin .msi must be installed or deployed at the Thin-Client and does not require any configuration.

=== MacOS ===

Install the myAppsPlugin.dmg or .pkg at the Thin-Client and does not require any configuration.

=== Linux ===

Update your Linux PC first:

'''sudo apt-get update'''

Download latest Citrix Workspace App (Mar 7, 2024) for Debian and x86_64 platform:

'''https://www.citrix.com/downloads/workspace-app/linux/workspace-app-for-linux-latest.html'''

Citrix Workspace app needs '''libwebkit2gtk-4.0-37''' packet and this packet is not available in Ubuntu-24.04 version.

Install it at your Linux PC:

https://docs.citrix.com/en-us/citrix-workspace-app-for-linux/install.html

'''sudo apt install -f ./icaclient_<version>._amd64.deb'''

Install (or update) now the myApps Plugin:

'''sudo apt install -f ./myAppsPlugin.deb'''

Headset Buttons:

*Jabra: Create a file sudo <your-favorite-text-editor> /etc/udev/rules.d/50-udev-java.rules
**Add <code>ATTRS{idVendor}=="0b0e", MODE="0666", GROUP="users"</code> as content. After creating the udev file (as root), reload the udev rules using: <code>sudo udevadm control --reload</code>
*Epos: Create a file sudo <your-favorite-text-editor> /etc/udev/rules.d/50-udev-epos.rules
** Add <code>ATTRS{idVendor}=="1395", MODE="0666", GROUP="users"</code> as content. After creating the udev file (as root), reload the udev rules using: <code>sudo udevadm control --reload</code>
*Plantronics: Create a file sudo <your-favorite-text-editor> /etc/udev/rules.d/50-udev-plantronics.rules
** Add <code>ATTRS{idVendor}=="047f", MODE="0666", GROUP="users"</code> as content. After creating the udev file (as root), reload the udev rules using: <code>sudo udevadm control --reload</code>
* Snom: Create a file sudo <your-favorite-text-editor> /etc/udev/rules.d/50-udev-snom.rules
** Add <code>ATTRS{idVendor}=="251c", MODE="0666", GROUP="users"</code> as content. After creating the udev file (as root), reload the udev rules using: <code>sudo udevadm control --reload</code>
* Yealink: Create a file sudo <your-favorite-text-editor> /etc/udev/rules.d/50-udev-yealink.rules
** Add <code>ATTRS{idVendor}=="6993", MODE="0666", GROUP="users"</code> as content. After creating the udev file (as root), reload the udev rules using: <code>sudo udevadm control --reload</code>

No additional configuration required.

=== Configuration on the Terminalserver ===
The Softphone App at the terminal server does not require any additional configuration.

== How it works ==

User starts the VDI software (Citrix Workspace App or Windows Remotedesktop) needed to connect to a remote server.

This software automatically starts the myApps Plugin. No user action required.

The user starts myApps at the server for the Softphone App. myApps discovers that it is running in terminal server environment and will connect to the plugin which was already started by the VDI software.

The user does not need to have any knowledge about the myApps Plugin.

== Licensing ==

== Known issues ==
* Webcam and remote videos must be rendered over the Softphone App but for the time being a native window is opened at the terminal client (only for the Windows Plugin)

* Connecting to a conference or 3rd party conference does not transmit video as video starts in the Javascript code of the Softphone App and Javascript has no access to the local webcam at the remote server.
**Video is displayed but with delay due to the rendering process.
**Citrix may provide access to the local webcam internally and the webcam may be available but remote peer will probably experience delay of the received video.
* When MyApps is used as a Citrix Published App, notification pop-ups cannot be displayed. This is because Citrix does not recognize the notifications as part of MyApps and therefore does not show them as part of the published app. If the full desktop is used in Citrix, the notifications function correctly.
* Start of AppSharing remains at the terminal server but the transmission of the media now starts at the local client.
 We need to implement an exception for appSharing in the future as the transmission must happen at the server.
 For the time being the appSharing is transmitted to the client and forwarded to the remote peer adding some delay due to this tranmission between server and client (only for the Windows Plugin)

==Troubleshooting==
If the problem still exists after trying the OS-specific hints below, open a support ticket and send a trace from the myApps client (remote) with App and Browser option. Please send also all myAppsPlugin-x.txt and myAppsRemote-x.txt trace files from the myApps-plugin on the local PC.

=== Troubleshooting Windows ===

If Citrix is used as a terminal server environment:

1) Citrix must be installed '''BEFORE''' the plugin

2) Check in "C:/program files/Citrix/ICA Client" folder, there is the .dll myAppscitrixremoteserviesvc.dll

3) Check in the registry, that: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\ICA 3.0 is there.

"VirtualDriverEx" must be there with the value: InnovaphoneCitrixPlugin

4) In Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\InnovaphoneCitrixPlugin as Drivename and DrivenameWin32 you should find the .dll as value and as innovaphone path the path of the plugin for the file myAppsplugin

Dump files are in the trace folder c:\users\$user\Appdata\local\innovaphone\myAppsPlugin if client crash at start.

'''Remote desktop (Windows)'''

After installing the plugin, check this registry folder:

Computer\HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default\AddIns\innovaphoneRemoteServicesSvc64

and check as "Name" the path of the .dll <--- c:\program files(x86)\iinnovaphone\myAppsPlugin\myAppsRemoteServiceSvc64.dll

check that the .dll exist in the mentioned direcotry and the plugin.

=== Troubleshooting Linux ===

'''Citrix Workspace App must be installed before the myAppsPlugin'''

Innovaphone Plugin is installed under /opt/innovaphone/'''myAppsPlugin''' and in /opt/Citrix/ICAClient/'''myAppsCitrixPlugin.so'''

myAppsCitrixPlugin.so library is called by the Citrix Workspace App and this library opens the myAppsPlugin.

There is a file in the Citrix installation called module.ini (/opt/Citrix/ICAClient/config/module.ini). Inside this file the myApps Citrix Plugin library is included:

- VirtualDriver entry must contain myAppsCitrixPlugin

- a line with '''myAppsCitrixPlugin=On''' must exist and

Following directory '''/var/log/apps/myAppsPlugin/''' must also exist for the log files with write permission for everyone (drwxrwxrwx)

=== Troubleshooting MacOS ===

'''Citrix Workspace App must be installed before the myAppsPlugin'''

In /Library/Application Support/Citrix/PlugIns

must exist myAppsCitrixPlugin.plugin -> /Application/myappsPlugin.app/Contents/PlugIns/myapps_citrix_plugin.plugin

under:

/Users/.../Library/Application Support/Citrix Receiver

there is a file called Modules. Inside this file the myApps Plugin is included:

- VirtualDriver entry must contain myAppsCitrixPlugin

- a line with myAppsCitrixPlugin=On must exist

- and another line with [myAppsCitrixPlugin] too

both things are done during the installation. In case something is not working must check that the link to the plugin exists and that the modules file contains these entries.

And under /Users/.../Library/Containers/com.innovaphone.myapps-plugin-14r2/Data/Documents a log file is created: myAppsPlugin.txt

=== Troubleshooting Citrix ===
A Virtual Channel Policy must be added to the Registry at the '''Citrix Server''':

Create '''VCPolicies''' folder under '''HKLM/Software/Policies/Citrix''' if it does not exist.

Create '''VCPolicies''' folder under '''HKLM/Software/WOW6432Node/Policies/Citrix''' if it does not exist.

Create a REG_MULTI_SZ entry with the name '''VirtualChannelWhiteList'''. This entry must contain as value: '''INNOHDX,C:\Program Files (x86)\innovaphone\myApps\myApps.exe'''

== Related Articles ==

* https://wiki.innovaphone.com/index.php?title=Reference14r2:Concept_myApps
* https://wiki.innovaphone.com/index.php?title=Reference14r2:Concept_App_SoftphoneApp

Main Page

2024-01-26T13:59:40Z

Lmi:

__NOTOC__

<div style="margin:0px; margin-right:10px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0em 1em;">
== Remote Support ==
[https://get.anydesk.com/PK8coqHH/AnyDesk.exe Download Anydesk]

== Searching ==
Searching in wiki works, but is sometimes cumbersome. However, you can have Google do the job for you. Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!

If you still don't find what you are looking for, [mailto:presales@innovaphone.com drop us a message]
</div>


<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">



== Latest News ==
[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 14:59, 26 January 2024 (CET)
[[Support:Firmware V14r1 product/14r1/firmware 1410485 (sr 1) available | Version 14r1 Service Release 1]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 14:59, 26 January 2024 (CET)
[[Support:Firmware V13r3 product/13r3/firmware 137926 (sr 13) available | Version 13r3 Service Release 13]] is now available from the [http://store.innovaphone.com/release/download.htm download page].
[[User:Lmi|Lmi]] ([[User talk:Lmi|talk]]) 14:59, 26 January 2024 (CET)
[[Support:Firmware V12r2 product/12r2/firmware 125881 (sr 66) available | Version 12r2 Service Release 66]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Cam|Cam]] 16:22, 18 September 2023 (CEST)
[[App Calculator beta1 available]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Sga|Sga]] ([[User talk:Sga|talk]]) 17:43, 15 September 2023 (CEST)
[[Support:Wireless Handset Firmware IP73 1011 (5.0.1) released | Wireless Handset Firmware IP73 1011 (5.0.1)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Gal|Gal]] ([[User talk:Gal|talk]]) 13:39, 31 July 2023 (CEST)
[[Support:Wireless Handset Firmware IP64 10314 (3.0.13)/IP65 10119 (3.0.13) released | Wireless Handset Firmware IP64 10314 (3.0.13)/IP65 10119 (3.0.13)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Cam|Cam]] 12:03, 31 July 2023 (CEST)
[[App Working final available]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Afi|Afi]] 15:38, 6 February 2023 (CET)
[[Support:Wireless_Handset_Firmware_IP62_3040621_(6.2.7)_released | Wireless Handset Firmware IP62 3040621 (6.2.7)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 13:13, 6 February 2023 (CET)
[[Support:WinPDM_Software_3130113_%284.1.8%29_released | WinPDM Software 3130113 (4.1.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Inno-mst|Inno-mst]] 11:22, 14 April 2022 (CEST)
[[Support:Operator9 90246 (hotfix24) available | Operator9 hotfix24]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

[[User:Afi|Afi]] 15:05, 11 February 2022 (CET)
[[Support:Wireless_Handset_Firmware_IP64_10313_(2.12.10)/IP65_10118_(2.12.10)_released | Wireless Handset Firmware IP64 10313 (2.12.10)/IP65 10118 (2.12.10)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:kwa|kwa]] 14:00, 16 June 2021 (CEST)
[[Support:iQM_Build_8029100_available | IQM Build 8029100 Hotfix34]] is now available from the [https://store.innovaphone.com/release/download.htm the Software download area].

[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))
[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)
[[Support:Linux_Application_Platform_100271_(sr64)_available | Linux Application Platform V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)
[[Support:Innovaphone_Reporting_100271_(sr64)_available | innovaphone Reporting V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)
[[Support:Innovaphone_Fax_100271_(sr64)_available | innovaphone Fax V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)
[[Support:Innovaphone_Exchange_Calendar_Connector_100271_(sr64)_available | innovaphone Exchange Calendar Connector V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)
[[Support:Wireless_Handset_Firmware_IP61_3022811_(4.7.8)/IP63_3022912_(4.7.8)_released | Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)
[[Support:Wireless_Handset_Firmware_and_Management_Software_product/9.00/wireless_100037_%28hotfix19%29_available | Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].

[[User:Dde|Dde]] 07:56, 9 March 2020 (CET)
[[Support:App_Platform_build_90007_available | App Platform build 90007]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:kwa|kwa]] 14:00, 02 March 2020 (CET)
[[Support:Recording_Build_121100_available | innovaphone Recording SR29 build 121100]] is now available from the [http://download.innovaphone.com/ice/10.00/#recording V10 download area].
</div>

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">

== New Articles ==

{{Special:Newestpages/all/20}}
</div>

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em; font-size:1">
== More innovaphone Ressources ==
* [http://www.innovaphone.com Home Page]
* [http://download.innovaphone.com Download Site ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://mantis.innovaphone.com/ Ticketing System ]
</div>

Reference13r3:Concept Text

2023-07-28T15:24:38Z

Lmi: Add the Link to Sample App on GitHub

[[Category:Concept|Text]]

= Applies To =

* innovaphone PBX from version 13r3
* innovaphone Gateways and IPVA

= Requirements =

* innovaphone PBX
* Channel license per transcription channel to use in parrallel

= Overview =
The TEXT-interface provides the ability to transcript Speech to Text via an external transcription Service. Transcripted speech is returned as UUI (User-to-User Information) back to the caller. The TEXT-Interface can currently only be used with a separate app, which has to be programmed. Please have a look to the [https://sdk.innovaphone.com/13r3/doc/pbx/textmedia.htm SDK Documentation].

= Concept =
The idea is not to built in transcription service inside the TEXT-Interface. Therefore the TEXT-Interface is using an external transcription service, which could be for example [https://www.ibm.com/de-de/watson IBM Watson]. To get the audio to the transcription service a call is established to the TEXT-Interface. Within this call the configuration data is sent via UUI to the TEXT-Interface. The TEXT-Interface uses the configuration data to connect to the transcription service. When the connection to the transcription service is established, the audio stream gets transmitted to the service and the transcribed text is sent back to the TEXT-Interface. There the text gets packed in a UUI message and is sent to the original caller.

[[Image:Text-Interface-example-flow.png]]

= Configuration =
The configuration of the TEXT-interface is done via UUI JSON messages during a call to the TEXT-interface. There can be different transcription providers, but currently only IBM-Watson is supported. Therefore, it's possible to select a provider in the JSON Message and give it some params:

{"textservice": "SERVICE-NAME", "params": { SERVICE-PARAMETER }}

== IBM-Watson ==
The API-Documentation, which is used for the service, can be found here: [https://cloud.ibm.com/apidocs/speech-to-text IBM-Watson SpeechToText]

;textservice
:"ibm-watson"

There are some additonal parameters for authentication and language selection:

;api-key
: API-Key as provided by IBM

;location
: Location of the used server as provided by IBM

;instance_id
: Instance ID of the Server as provided by IBM

;language
: The language which is within the audio stream and that should be transcripted

Sample-Config message
{
"textservice":"ibm-watson",
"params":{
"api-key":"xxxxxxx-xxxx",
"location":"eu-de",
"instance_id":"xxxx-yyyy-zzzz-qqqq",
"language":"de-DE"
}
}

The authentication is done via a HTTP request with the API-Key against the configured instance. The audio stream is then send via a websocket connection to the transcription service and the transcripted text is send back via the same websocket-connection.

Currently supported audio-codecs of the TEXT-Interface with IBM-Watson are G711A (alaw) and G711U (mulaw) with a sampling-rate of 8000kHz.
Supported audio-codecs of the IBM Speech To Text Services are described here: [https://cloud.ibm.com/docs/speech-to-text?topic=speech-to-text-audio-formats Speech to Text Audio Formats]

The transmission of the audio is send with at least 1000 bytes. So, if the PBX is configured with a 20ms framesize we have 160 bytes per frame. The limit of 1000 bytes is reached with 7 frames, therefore the transmission time between two frames is 140ms.

== Sample Application ==
To get the the STT-App to run you have to register at the IBM-Watson services in the [https://cloud.ibm.com IBM-Cloud]. After the registration a "Speech to Text-nn" ressource has to be enabled. The API-Key, the location (e.g. eu-de in the URL) and the Instance-ID (last Part in the URL) needs to be copied into the STT-App Configuration in the PBX-Manager. The same has to be done for the translation with a "Language Translator-1u" ressource. The STT-App can then be supplied to the Users via a template.

The TEXT-Interface has to be registered to a User-Object, and the Number of this User-Object has to be entered into the "Text E164" field in the STT configuration within the PBX-Manager. The Name of the PBX in the User-Object has to be entered in the "Text PBX" field.

= Related Articles =
* [https://sdk.innovaphone.com/13r3/doc/pbx/textmedia.htm SDK Documentation - Textmedia Interface]
* [https://github.com/innovaphone/stt/ Sample App on GitHub]

Reference13r3:Concept Text

2022-12-20T08:20:56Z

Lmi:

Reference13r3:Concept Text

2022-11-22T16:08:26Z

Lmi: New page: Text = Applies To = * innovaphone PBX from version 13r3 * innovaphone Gateways and IPVA = Overview = The TEXT-interface provides the ability to transcript Speech to...

[[Category:Concept|Text]]

= Applies To =

* innovaphone PBX from version 13r3
* innovaphone Gateways and IPVA

= Overview =
The TEXT-interface provides the ability to transcript Speech to Text via an external transcription Service. Transcripted speech is returned as UUI (User-to-User Information) back to the caller. The TEXT-Interface can currently only be used with a separate app, which has to be programmed. Please have a look to the [https://sdk.innovaphone.com/13r3/doc/pbx/textmedia.htm SDK Documentation].

= Concept =
The idea is not to built in transcription service inside the TEXT-Interface. Therefore the TEXT-Interface is using an external transcription service, which could be for example [https://www.ibm.com/de-de/watson IBM Watson]. To get the audio to the transcription service a call is established to the TEXT-Interface. Within this call the configuration data is sent via UUI to the TEXT-Interface. The TEXT-Interface uses the configuration data to connect to the transcription service. When the connection to the transcription service is established, the audio stream gets transmitted to the service and the transcribed text is sent back to the TEXT-Interface. There the text gets packed in a UUI message and is sent to the original caller.

[[Image:Text-Interface-example-flow.png]]

= Configuration =
The configuration of the TEXT-interface is done via UUI JSON messages during a call to the TEXT-interface. There can be different transcription providers, but currently only IBM-Watson is supported. Therefore, it's possible to select a provider in the JSON Message and give it some params:

{"textservice": "SERVICE-NAME", "params": { SERVICE-PARAMETER }}

== IBM-Watson ==
The API-Documentation, which is used for the service, can be found here: [https://cloud.ibm.com/apidocs/speech-to-text IBM-Watson SpeechToText]

;textservice
:"ibm-watson"

There are some additonal parameters for authentication and language selection:

;api-key
: API-Key as provided by IBM

;location
: Location of the used server as provided by IBM

;instance_id
: Instance ID of the Server as provided by IBM

;language
: The language which is within the audio stream and that should be transcripted

Sample-Config message
{
"textservice":"ibm-watson",
"params":{
"api-key":"xxxxxxx-xxxx",
"location":"eu-de",
"instance_id":"xxxx-yyyy-zzzz-qqqq",
"language":"de-DE"
}
}

The authentication is done via a HTTP request with the API-Key against the configured instance. The audio stream is then send via a websocket connection to the transcription service and the transcripted text is send back via the same websocket-connection.

Currently supported audio-codecs of the TEXT-Interface with IBM-Watson are G711A (alaw) and G711U (mulaw) with a sampling-rate of 8000kHz.
Supported audio-codecs of the IBM Speech To Text Services are described here: [https://cloud.ibm.com/docs/speech-to-text?topic=speech-to-text-audio-formats Speech to Text Audio Formats]

The transmission of the audio is send with at least 1000 bytes. So, if the PBX is configured with a 20ms framesize we have 160 bytes per frame. The limit of 1000 bytes is reached with 7 frames, therefore the transmission time between two frames is 140ms.

== Sample Application ==
To get the the STT-App to run you have to register at the IBM-Watson services in the [https://cloud.ibm.com IBM-Cloud]. After the registration a "Speech to Text-nn" ressource has to be enabled. The API-Key, the location (e.g. eu-de in the URL) and the Instance-ID (last Part in the URL) needs to be copied into the STT-App Configuration in the PBX-Manager. The same has to be done for the translation with a "Language Translator-1u" ressource.

= Related Articles =
* [https://sdk.innovaphone.com/13r3/doc/pbx/textmedia.htm SDK Documentation - Textmedia Interface]

File:Text-Interface-example-flow.png

2022-09-15T12:10:55Z

Lmi:

Main Page

2022-08-09T18:28:44Z

Lmi: /* Latest News */

__NOTOC__

<div style="margin:0px; margin-right:10px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0em 1em;">

== Remote Support ==

[https://get.anydesk.com/PK8coqHH/AnyDesk.exe Download Anydesk]

== Before you try to use this wiki ==
To get access '''[[Account_Creation|READ THIS FIRST]]''', make sure you [[Special:Userlogin|log in]] and have [[Account_Creation|your account authorized]].

You may then modify most of the articles and even add new ones. We hope for a rich and useful platform for professional innovaphone users to emerge this way.

To make sure you understand the terms of use, have a quick look at the [[innovaphone-wiki:About | legal stuff]]. But do not waste too much time there! Instead, rather browse through the information provided. There are various hopefully useful links in the sidebar on the left.

== Searching ==
Searching in wiki works, but is sometimes cumbersome. However, you can have google do the job for you. Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!

If you still don't find what you are looking for, [mailto:presales-at-innovaphone-dot-com drop us a message]
</div>


<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">



== Latest News ==
[[User:Lmi|Lmi]] 20:28, 9 August 2022 (CEST)
[[Support:Firmware V13r2 product/13r2/firmware 136377 (sr 15) available | Version 13r2 Service Release 15]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Tmo|Tmo]] 17:09, 1 August 2022 (CEST)
[[Support:Firmware V13r1 product/13r1/firmware 133121 (sr 41) available | Version 13r1 Service Release 41]] is now available from the [https://store.innovaphone.com/release/download.htm download page].

[[User:Tmo|Tmo]] 17:09, 1 August 2022 (CEST)
[[Support:Firmware V12r2 product/12r2/firmware 125857 (sr 56) available | Version 12r2 Service Release 56]] is now available from the [https://store.innovaphone.com/release/download.htm download page].

[[User:Tmo|Tmo]] 17:09, 1 August 2022 (CEST)
[[Support:Firmware V11r2 product/11r2/firmware 113803 (sr 61) available | Version 11r2 Service Release 61]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Hna|Hna]] 15:41, 18 July 2022 (CEST)
[[Support:Firmware_V13r3_product/13r3/firmware_137623_(beta2)_available | Version 13r3 Beta 2]] is now available from the [https://store.innovaphone.com/beta/download.htm beta store].

[[User:Msc|Msc]] 15:53, 1 June 2022 (CEST)
[[Support:Firmware_V13r3_product/13r3/firmware_137584_(beta1)_available | Version 13r3 Beta 1]] is now available from the [https://store.innovaphone.com/beta/download.htm beta store].

[[User:Afi|Afi]] 18:42, 11 May 2022 (CEST)
[[Support:Wireless_Handset_Firmware_IP73_1005_(3.1.6)_released | Wireless Handset Firmware IP73 1005 (3.1.6)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Inno-mst|Inno-mst]] 17:40, 14 February 2022 (CET)
[[Support:Firmware V12r1 product/12r1/firmware 121355(sr 46) available | Version 12r1 Service Release 46]] is now available from the [https://store.innovaphone.com/release/download.htm download page].

[[User:Inno-mst|Inno-mst]] 11:22, 14 April 2022 (CEST)
[[Support:Operator9 90246 (hotfix24) available | Operator9 hotfix24]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

[[User:Afi|Afi]] 15:05, 11 February 2022 (CET)
[[Support:Wireless_Handset_Firmware_IP64_10313_(2.12.10)/IP65_10118_(2.12.10)_released | Wireless Handset Firmware IP64 10313 (2.12.10)/IP65 10118 (2.12.10)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:kwa|kwa]] 14:00, 16 June 2021 (CEST)
[[Support:iQM_Build_8029100_available | IQM Build 8029100 Hotfix34]] is now available from the [https://store.innovaphone.com/release/download.htm the Software download area].

[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))
[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

[[User:Afi|Afi]] 17:38, 21 January 2021 (CET)
[[Support:Wireless_Handset_Firmware_IP62_3040620_(6.2.3)_released | Wireless Handset Firmware IP62 3040620 (6.2.3)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 17:27, 21 January 2021 (CET)
[[Support:WinPDM_Software_3130111_%284.0.0%29_released | WinPDM Software 3130111 (4.0.0)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)
[[Support:Linux_Application_Platform_100271_(sr64)_available | Linux Application Platform V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)
[[Support:Innovaphone_Reporting_100271_(sr64)_available | innovaphone Reporting V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)
[[Support:Innovaphone_Fax_100271_(sr64)_available | innovaphone Fax V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)
[[Support:Innovaphone_Exchange_Calendar_Connector_100271_(sr64)_available | innovaphone Exchange Calendar Connector V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)
[[Support:Wireless_Handset_Firmware_IP61_3022811_(4.7.8)/IP63_3022912_(4.7.8)_released | Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)
[[Support:Wireless_Handset_Firmware_and_Management_Software_product/9.00/wireless_100037_%28hotfix19%29_available | Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].

[[User:Dde|Dde]] 07:56, 9 March 2020 (CET)
[[Support:App_Platform_build_90007_available | App Platform build 90007]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:kwa|kwa]] 14:00, 02 March 2020 (CET)
[[Support:Recording_Build_121100_available | innovaphone Recording SR29 build 121100]] is now available from the [http://download.innovaphone.com/ice/10.00/#recording V10 download area].

== New Articles ==
{{Special:Newpages/8,namespace=Howto,namespace=Support,namespace=Reference,namespace=Reference7,namespace=Reference8}}
</div>

<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em; font-size:1">

== More innovaphone Ressources ==
* [http://www.innovaphone.com Home Page]
* [http://download.innovaphone.com Download Site ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://mantis.innovaphone.com/ Ticketing System ]
* [[Support:What are the Roadmap Documents? | Roadmaps ]]
</div>

Main Page

2022-04-13T10:34:58Z

Lmi: /* Latest News */

__NOTOC__

<div style="margin:0px; margin-right:10px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0em 1em;">

== Remote Support ==

[https://get.anydesk.com/PK8coqHH/AnyDesk.exe Download Anydesk]

== Before you try to use this wiki ==
To get access '''[[Account_Creation|READ THIS FIRST]]''', make sure you [[Special:Userlogin|log in]] and have [[Account_Creation|your account authorized]].

You may then modify most of the articles and even add new ones. We hope for a rich and useful platform for professional innovaphone users to emerge this way.

To make sure you understand the terms of use, have a quick look at the [[innovaphone-wiki:About | legal stuff]]. But do not waste too much time there! Instead, rather browse through the information provided. There are various hopefully useful links in the sidebar on the left.

== Searching ==
Searching in wiki works, but is sometimes cumbersome. However, you can have google do the job for you. Try [https://www.google.de/search?q=site%3Ainnovaphone.com+xml+documentation <code>site:innovaphone.com your search terms</code>] to search the innovaphone sites for matches!

If you still don't find what you are looking for, [mailto:presales-at-innovaphone-dot-com drop us a message]
</div>


<div style="margin:0px; margin-right:10px; margin-top:15px; border:1px solid #58C4C3; background-color:#F4F4F4; padding:0em 1em 0.5em 1em;">



== Latest News ==
[[User:Lmi|Lmi]] 12:34, 13 April 2022 (CEST)
[[Support:Firmware V13r2 product/13r2/firmware 136345 (sr 11) available | Version 13r2 Service Release 11]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Lmi|Lmi]] 12:34, 13 April 2022 (CEST)
[[Support:Firmware V13r1 product/13r1/firmware 133112(sr 38) available | Version 13r1 Service Release 38]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Lmi|Lmi]] 12:34, 13 April 2022 (CEST)
[[Support:Firmware V12r2 product/12r2/firmware 125849(sr 54) available | Version 12r2 Service Release 54]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Inno-mst|Inno-mst]] 17:40, 14 February 2022 (CET)
[[Support:Firmware V12r1 product/12r1/firmware 121355(sr 46) available | Version 12r1 Service Release 46]] is now available from the [http://store.innovaphone.com/release/download.htm download page].

[[User:Lmi|Lmi]] 12:34, 13 April 2022 (CEST)
[[Support:Firmware V11r2 product/11r2/firmware 113800 (sr 60) available | Version 11r2 Service Release 60]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 15:05, 11 February 2022 (CET)
[[Support:Wireless_Handset_Firmware_IP64_10313_(2.12.10)/IP65_10118_(2.12.10)_released | Wireless Handset Firmware IP64 10313 (2.12.10)/IP65 10118 (2.12.10)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 15:05, 11 February 2022 (CET)
[[Support:Wireless_Handset_Firmware_IP73_1004_(3.0.10)_released | Wireless Handset Firmware IP73 1004 (3.0.10)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:kwa|kwa]] 14:00, 16 June 2021 (CEST)
[[Support:iQM_Build_8029100_available | IQM Build 8029100 Hotfix34]] is now available from the [https://store.innovaphone.com/release/download.htm the Software download area].

[[User:Afi|Afi]] 12:46, 16 June 2021 (CEST))
[[Support:TAPI Service Provider 8188 (hotfix21) available|TAPI Service Provider 8188 (hotfix21)]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

[[User:Inno-mst|Inno-mst]] 10:35, 18 February 2021 (CET)
[[Support:Operator9 90244 (hotfix23) available | Operator9 hotfix23]] is now available from [https://store.innovaphone.com/release/download.htm the Software download area].

[[User:Afi|Afi]] 17:38, 21 January 2021 (CET)
[[Support:Wireless_Handset_Firmware_IP62_3040620_(6.2.3)_released | Wireless Handset Firmware IP62 3040620 (6.2.3)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 17:27, 21 January 2021 (CET)
[[Support:WinPDM_Software_3130111_%284.0.0%29_released | WinPDM Software 3130111 (4.0.0)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 17:04, 21 January 2021 (CET)
[[Support:Wireless_Handset_Firmware_IP64_10311_(2.11.4)/IP65_10117_(2.11.4)_released | Wireless Handset Firmware IP64 10311 (2.11.4)/IP65 10117 (2.11.4)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:kwa|kwa]] 14:00, 09 December 2020 (CEST)
[[Support:IQM_Build_8028700_available | IQM Build 8028700 Hotfix33]] is now available from the [http://download.innovaphone.com/ice/8.00/#iqm V8 download area].

[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)
[[Support:Linux_Application_Platform_100271_(sr64)_available | Linux Application Platform V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)
[[Support:Innovaphone_Reporting_100271_(sr64)_available | innovaphone Reporting V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)
[[Support:Innovaphone_Fax_100271_(sr64)_available | innovaphone Fax V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:Dde|Dde]] 13:17, 2 November 2020 (CET)
[[Support:Innovaphone_Exchange_Calendar_Connector_100271_(sr64)_available | innovaphone Exchange Calendar Connector V10 100271 sr64]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 18:21, 12 October 2020 (CEST)
[[Support:Wireless_Handset_Firmware_IP61_3022811_(4.7.8)/IP63_3022912_(4.7.8)_released | Wireless Handset Firmware IP61 3022811 (4.7.8)/IP63 3022912 (4.7.8)]] is now available from the [https://store.innovaphone.com/release/download.htm App store].

[[User:Afi|Afi]] 21:30, 27 March 2020 (CET)
[[Support:Wireless_Handset_Firmware_and_Management_Software_product/9.00/wireless_100037_%28hotfix19%29_available | Wireless Package hotfix 19]] is now available from the [http://download.innovaphone.com/ice/9.00#wireless V9 download area].

[[User:Dde|Dde]] 07:56, 9 March 2020 (CET)
[[Support:App_Platform_build_90007_available | App Platform build 90007]] is now available from the [http://store.innovaphone.com/release/download.htm App store].

[[User:kwa|kwa]] 14:00, 02 March 2020 (CET)
[[Support:Recording_Build_121100_available | innovaphone Recording SR29 build 121100]] is now available from the [http://download.innovaphone.com/ice/10.00/#recording V10 download area].

== New Articles ==
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== More innovaphone Ressources ==
* [http://www.innovaphone.com Home Page]
* [http://download.innovaphone.com Download Site ]
* [http://my.innovaphone.com my.innovaphone ]
* [http://mantis.innovaphone.com/ Ticketing System ]
* [[Support:What are the Roadmap Documents? | Roadmaps ]]
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