innovaphone wiki - User contributions [en]

Howto:FACT24 - F24 AG - 3rd Party Product

2024-11-28T09:16:46Z

Mark Oellingrath: /* Certification Status */

[[File:Logo F24.png|right|200x200px|/Logo_F24.png|/Logo_F24.png]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized November 22nd, 2024.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png|/Logo_F24.png|/Logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px|/Product_Hybrid.png|/Product_Hybrid.png]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 4.0.9
* innovaphone V14 R2

==Configuration==

'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways on how to connect the Serinus Mediagateway to a Innovaphone PBX :

- Establighing the connection as an'''(SIP-) object''', which is easy and fast but does not have many configuration possibilities.
- Connecting the Serinus Media Gateway as an '''gateway trunk''', which has much more possibilities like codec selection, routings, etc.

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

The decision of which method to choose should be made by the technician responsible for supporting the telephone system.

The following steps outline the preferred method for configuring a connection as a '''gateway trunk''', due to its advanced configuration options.

===SIP configuration as Gateway Trunk===

Heres an overview of the SIP connector in the Mediagateway (example).

[[Image:F24AG_Connector_overview.png|/F24AG_Connector_overview.png|/F24AG_Connector_overview.png]]

This example shows how the mediagateway can be connected.

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

===Gateway trunk connection===

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71.

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_2_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_2_EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_3_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_3_EN.PNG]]

Create a new gateway object.

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_4_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_4_EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_5_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_5_EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_16_EN.png|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_16_EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new SIP connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector.

[[Image:F24AG_Connector_Basic_Settings.PNG|/F24AG_Connector_Basic_Settings.PNG|/F24AG_Connector_Basic_Settings.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage.

[[Image:F24AG_Connector_SIP_Extended_Settings.PNG|/F24AG_Connector_SIP_Extended_Settings.PNG|/F24AG_Connector_SIP_Extended_Settings.PNG]]

[[Image:F24AG_Connector_Extended_Settings.PNG|/F24AG_Connector_Extended_Settings.PNG|/F24AG_Connector_Extended_Settings.PNG]]

The extended SIP logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent performance problems.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:F24AG_Connector_PBX_Prefixes.PNG|/F24AG_Connector_PBX_Prefixes.PNG|/F24AG_Connector_PBX_Prefixes.PNG]]

===SOAP connection===

The SOAP connection is used for forced release or loudspeaker announcements.

Create a new user in the innovaphone pbx:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_9_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_9_EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_11_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_11_EN.PNG]]

The rights should be adjusted to control all affected system phones.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_10_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_10_EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials.

[[Image:F24AG_Connector_Special_PBX_Functions.PNG|/F24AG_Connector_Special_PBX_Functions.PNG|/F24AG_Connector_Special_PBX_Functions.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:F24AG_Alarm_Manager_Settings_1.PNG|/F24AG_Alarm_Manager_Settings_1.PNG|/F24AG_Alarm_Manager_Settings_1.PNG]]

Settings for automatic call answer on system phones.

[[Image:F24AG_Alarm_Manager_Settings_2.PNG|/F24AG_Alarm_Manager_Settings_2.PNG|/F24AG_Alarm_Manager_Settings_2.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones).

==Summary==
Test Report Serinus [[Zertifikat Technologiepartner Innovaphone.pdf&action=edit&redlink=1|https://wiki.innovaphone.com/images/4/4f/Zertifikat_Technologiepartner_Innovaphone.pdf]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

Howto:FACT24 - F24 AG - 3rd Party Product

2024-11-28T09:12:48Z

Mark Oellingrath: /* Summary */

[[File:Logo F24.png|right|200x200px|/Logo_F24.png|/Logo_F24.png]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png|/Logo_F24.png|/Logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px|/Product_Hybrid.png|/Product_Hybrid.png]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 4.0.9
* innovaphone V14 R2

==Configuration==

'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways on how to connect the Serinus Mediagateway to a Innovaphone PBX :

- Establighing the connection as an'''(SIP-) object''', which is easy and fast but does not have many configuration possibilities.
- Connecting the Serinus Media Gateway as an '''gateway trunk''', which has much more possibilities like codec selection, routings, etc.

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

The decision of which method to choose should be made by the technician responsible for supporting the telephone system.

The following steps outline the preferred method for configuring a connection as a '''gateway trunk''', due to its advanced configuration options.

===SIP configuration as Gateway Trunk===

Heres an overview of the SIP connector in the Mediagateway (example).

[[Image:F24AG_Connector_overview.png|/F24AG_Connector_overview.png|/F24AG_Connector_overview.png]]

This example shows how the mediagateway can be connected.

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

===Gateway trunk connection===

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71.

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_2_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_2_EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_3_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_3_EN.PNG]]

Create a new gateway object.

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_4_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_4_EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_5_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_5_EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_16_EN.png|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_16_EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new SIP connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector.

[[Image:F24AG_Connector_Basic_Settings.PNG|/F24AG_Connector_Basic_Settings.PNG|/F24AG_Connector_Basic_Settings.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage.

[[Image:F24AG_Connector_SIP_Extended_Settings.PNG|/F24AG_Connector_SIP_Extended_Settings.PNG|/F24AG_Connector_SIP_Extended_Settings.PNG]]

[[Image:F24AG_Connector_Extended_Settings.PNG|/F24AG_Connector_Extended_Settings.PNG|/F24AG_Connector_Extended_Settings.PNG]]

The extended SIP logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent performance problems.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:F24AG_Connector_PBX_Prefixes.PNG|/F24AG_Connector_PBX_Prefixes.PNG|/F24AG_Connector_PBX_Prefixes.PNG]]

===SOAP connection===

The SOAP connection is used for forced release or loudspeaker announcements.

Create a new user in the innovaphone pbx:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_9_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_9_EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_11_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_11_EN.PNG]]

The rights should be adjusted to control all affected system phones.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_10_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_10_EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials.

[[Image:F24AG_Connector_Special_PBX_Functions.PNG|/F24AG_Connector_Special_PBX_Functions.PNG|/F24AG_Connector_Special_PBX_Functions.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:F24AG_Alarm_Manager_Settings_1.PNG|/F24AG_Alarm_Manager_Settings_1.PNG|/F24AG_Alarm_Manager_Settings_1.PNG]]

Settings for automatic call answer on system phones.

[[Image:F24AG_Alarm_Manager_Settings_2.PNG|/F24AG_Alarm_Manager_Settings_2.PNG|/F24AG_Alarm_Manager_Settings_2.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones).

==Summary==
Test Report Serinus [[Zertifikat Technologiepartner Innovaphone.pdf|https://wiki.innovaphone.com/images/4/4f/Zertifikat_Technologiepartner_Innovaphone.pdf]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

Howto:FACT24 - F24 AG - 3rd Party Product

2024-11-28T09:11:51Z

Mark Oellingrath: /* Summary */

[[File:Logo F24.png|right|200x200px|/Logo_F24.png|/Logo_F24.png]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png|/Logo_F24.png|/Logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px|/Product_Hybrid.png|/Product_Hybrid.png]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 4.0.9
* innovaphone V14 R2

==Configuration==

'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways on how to connect the Serinus Mediagateway to a Innovaphone PBX :

- Establighing the connection as an'''(SIP-) object''', which is easy and fast but does not have many configuration possibilities.
- Connecting the Serinus Media Gateway as an '''gateway trunk''', which has much more possibilities like codec selection, routings, etc.

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

The decision of which method to choose should be made by the technician responsible for supporting the telephone system.

The following steps outline the preferred method for configuring a connection as a '''gateway trunk''', due to its advanced configuration options.

===SIP configuration as Gateway Trunk===

Heres an overview of the SIP connector in the Mediagateway (example).

[[Image:F24AG_Connector_overview.png|/F24AG_Connector_overview.png|/F24AG_Connector_overview.png]]

This example shows how the mediagateway can be connected.

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

===Gateway trunk connection===

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71.

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_2_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_2_EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_3_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_3_EN.PNG]]

Create a new gateway object.

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_4_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_4_EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_5_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_5_EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_16_EN.png|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_16_EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new SIP connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector.

[[Image:F24AG_Connector_Basic_Settings.PNG|/F24AG_Connector_Basic_Settings.PNG|/F24AG_Connector_Basic_Settings.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage.

[[Image:F24AG_Connector_SIP_Extended_Settings.PNG|/F24AG_Connector_SIP_Extended_Settings.PNG|/F24AG_Connector_SIP_Extended_Settings.PNG]]

[[Image:F24AG_Connector_Extended_Settings.PNG|/F24AG_Connector_Extended_Settings.PNG|/F24AG_Connector_Extended_Settings.PNG]]

The extended SIP logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent performance problems.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:F24AG_Connector_PBX_Prefixes.PNG|/F24AG_Connector_PBX_Prefixes.PNG|/F24AG_Connector_PBX_Prefixes.PNG]]

===SOAP connection===

The SOAP connection is used for forced release or loudspeaker announcements.

Create a new user in the innovaphone pbx:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_9_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_9_EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_11_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_11_EN.PNG]]

The rights should be adjusted to control all affected system phones.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_10_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_10_EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials.

[[Image:F24AG_Connector_Special_PBX_Functions.PNG|/F24AG_Connector_Special_PBX_Functions.PNG|/F24AG_Connector_Special_PBX_Functions.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:F24AG_Alarm_Manager_Settings_1.PNG|/F24AG_Alarm_Manager_Settings_1.PNG|/F24AG_Alarm_Manager_Settings_1.PNG]]

Settings for automatic call answer on system phones.

[[Image:F24AG_Alarm_Manager_Settings_2.PNG|/F24AG_Alarm_Manager_Settings_2.PNG|/F24AG_Alarm_Manager_Settings_2.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones).

==Summary==
Test Report Serinus https://wiki.innovaphone.com/images/4/4f/Zertifikat_Technologiepartner_Innovaphone.pdf

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

Howto:FACT24 - F24 AG - 3rd Party Product

2024-11-28T09:05:44Z

Mark Oellingrath:

[[File:Logo F24.png|right|200x200px|/Logo_F24.png]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png|/Logo_F24.png|/Logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px|/Product_Hybrid.png|/Product_Hybrid.png]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 4.0.9
* innovaphone V14 R2

==Configuration==

'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways on how to connect the Serinus Mediagateway to a Innovaphone PBX :

- Establighing the connection as an'''(SIP-) object''', which is easy and fast but does not have many configuration possibilities.
- Connecting the Serinus Media Gateway as an '''gateway trunk''', which has much more possibilities like codec selection, routings, etc.

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

The decision of which method to choose should be made by the technician responsible for supporting the telephone system.

The following steps outline the preferred method for configuring a connection as a '''gateway trunk''', due to its advanced configuration options.

===SIP configuration as Gateway Trunk===

Heres an overview of the SIP connector in the Mediagateway (example).

[[Image:F24AG_Connector_overview.png|/F24AG_Connector_overview.png|/F24AG_Connector_overview.png]]

This example shows how the mediagateway can be connected.

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

===Gateway trunk connection===

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71.

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_2_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_2_EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_3_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_3_EN.PNG]]

Create a new gateway object.

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_4_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_4_EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_5_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_5_EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_16_EN.png|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_16_EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new SIP connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector.

[[Image:F24AG_Connector_Basic_Settings.PNG|/F24AG_Connector_Basic_Settings.PNG|/F24AG_Connector_Basic_Settings.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage.

[[Image:F24AG_Connector_SIP_Extended_Settings.PNG|/F24AG_Connector_SIP_Extended_Settings.PNG|/F24AG_Connector_SIP_Extended_Settings.PNG]]

[[Image:F24AG_Connector_Extended_Settings.PNG|/F24AG_Connector_Extended_Settings.PNG|/F24AG_Connector_Extended_Settings.PNG]]

The extended SIP logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent performance problems.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:F24AG_Connector_PBX_Prefixes.PNG|/F24AG_Connector_PBX_Prefixes.PNG|/F24AG_Connector_PBX_Prefixes.PNG]]

===SOAP connection===

The SOAP connection is used for forced release or loudspeaker announcements.

Create a new user in the innovaphone pbx:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_9_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_9_EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_11_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_11_EN.PNG]]

The rights should be adjusted to control all affected system phones.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_10_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_10_EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials.

[[Image:F24AG_Connector_Special_PBX_Functions.PNG|/F24AG_Connector_Special_PBX_Functions.PNG|/F24AG_Connector_Special_PBX_Functions.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:F24AG_Alarm_Manager_Settings_1.PNG|/F24AG_Alarm_Manager_Settings_1.PNG|/F24AG_Alarm_Manager_Settings_1.PNG]]

Settings for automatic call answer on system phones.

[[Image:F24AG_Alarm_Manager_Settings_2.PNG|/F24AG_Alarm_Manager_Settings_2.PNG|/F24AG_Alarm_Manager_Settings_2.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones).

==Summary==
Test Report Serinus[[Index.php?title=Media:Zertifikat Serinus und innovaphone 19032019.pdf&action=edit&redlink=1|Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Index.php?title=Media:Zertifikat Serinus und innovaphone 19032019 EN.pdf&action=edit&redlink=1|Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

[[Index.php?title=Media:Zertifikat Serinus und innovaphone 19032019.pdf&action=edit&redlink=1|Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Index.php?title=Media:Zertifikat Serinus und innovaphone 19032019 EN.pdf&action=edit&redlink=1|Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

Howto:FACT24 - F24 AG - 3rd Party Product

2024-11-28T09:03:09Z

Mark Oellingrath:

[[Image:Serinus Logo RGB-digital blue.png|200px|right|/Serinus_Logo_RGB-digital_blue.png|/Serinus_Logo_RGB-digital_blue.png]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png|/Logo_F24.png|/Logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px|/Product_Hybrid.png|/Product_Hybrid.png]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 4.0.9
* innovaphone V14 R2

==Configuration==

'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways on how to connect the Serinus Mediagateway to a Innovaphone PBX :

- Establighing the connection as an'''(SIP-) object''', which is easy and fast but does not have many configuration possibilities.
- Connecting the Serinus Media Gateway as an '''gateway trunk''', which has much more possibilities like codec selection, routings, etc.

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

The decision of which method to choose should be made by the technician responsible for supporting the telephone system.

The following steps outline the preferred method for configuring a connection as a '''gateway trunk''', due to its advanced configuration options.

===SIP configuration as Gateway Trunk===

Heres an overview of the SIP connector in the Mediagateway (example).

[[Image:F24AG_Connector_overview.png|/F24AG_Connector_overview.png|/F24AG_Connector_overview.png]]

This example shows how the mediagateway can be connected.

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

===Gateway trunk connection===

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71.

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_2_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_2_EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_3_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_3_EN.PNG]]

Create a new gateway object.

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_4_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_4_EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_5_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_5_EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_16_EN.png|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_16_EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new SIP connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector.

[[Image:F24AG_Connector_Basic_Settings.PNG|/F24AG_Connector_Basic_Settings.PNG|/F24AG_Connector_Basic_Settings.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage.

[[Image:F24AG_Connector_SIP_Extended_Settings.PNG|/F24AG_Connector_SIP_Extended_Settings.PNG|/F24AG_Connector_SIP_Extended_Settings.PNG]]

[[Image:F24AG_Connector_Extended_Settings.PNG|/F24AG_Connector_Extended_Settings.PNG|/F24AG_Connector_Extended_Settings.PNG]]

The extended SIP logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent performance problems.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:F24AG_Connector_PBX_Prefixes.PNG|/F24AG_Connector_PBX_Prefixes.PNG|/F24AG_Connector_PBX_Prefixes.PNG]]

===SOAP connection===

The SOAP connection is used for forced release or loudspeaker announcements.

Create a new user in the innovaphone pbx:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_9_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_9_EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_11_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_11_EN.PNG]]

The rights should be adjusted to control all affected system phones.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_10_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_10_EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials.

[[Image:F24AG_Connector_Special_PBX_Functions.PNG|/F24AG_Connector_Special_PBX_Functions.PNG|/F24AG_Connector_Special_PBX_Functions.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:F24AG_Alarm_Manager_Settings_1.PNG|/F24AG_Alarm_Manager_Settings_1.PNG|/F24AG_Alarm_Manager_Settings_1.PNG]]

Settings for automatic call answer on system phones.

[[Image:F24AG_Alarm_Manager_Settings_2.PNG|/F24AG_Alarm_Manager_Settings_2.PNG|/F24AG_Alarm_Manager_Settings_2.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones).

==Summary==
Test Report Serinus[[index.php?title=Media:Zertifikat Serinus und innovaphone 19032019.pdf|Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[index.php?title=Media:Zertifikat Serinus und innovaphone 19032019 EN.pdf|Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

[[Index.php?title=Media:Zertifikat Serinus und innovaphone 19032019.pdf&action=edit&redlink=1|Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Index.php?title=Media:Zertifikat Serinus und innovaphone 19032019 EN.pdf&action=edit&redlink=1|Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

Howto:FACT24 - F24 AG - 3rd Party Product

2024-11-28T09:01:04Z

Mark Oellingrath:

[[Image:Serinus Logo RGB-digital blue.png|200px|right|/Serinus_Logo_RGB-digital_blue.png]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png|/Logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px|/Product_Hybrid.png]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways on how to connect the Serinus Mediagateway to a Innovaphone PBX :

- Establighing the connection as an'''(SIP-) object''', which is easy and fast but does not have many configuration possibilities.
- Connecting the Serinus Media Gateway as an '''gateway trunk''', which has much more possibilities like codec selection, routings, etc.

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

The decision of which method to choose should be made by the technician responsible for supporting the telephone system.

The following steps outline the preferred method for configuring a connection as a '''gateway trunk''', due to its advanced configuration options.

===SIP configuration as Gateway Trunk===

Heres an overview of the SIP connector in the Mediagateway (example).

[[Image:F24AG_Connector_overview.png|/F24AG_Connector_overview.png]]

This example shows how the mediagateway can be connected.

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

===Gateway trunk connection===

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71.

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_2_EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_3_EN.PNG]]

Create a new gateway object.

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_4_EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_5_EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_16_EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new SIP connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector.

[[Image:F24AG_Connector_Basic_Settings.PNG|/F24AG_Connector_Basic_Settings.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage.

[[Image:F24AG_Connector_SIP_Extended_Settings.PNG|/F24AG_Connector_SIP_Extended_Settings.PNG]]

[[Image:F24AG_Connector_Extended_Settings.PNG|/F24AG_Connector_Extended_Settings.PNG]]

The extended SIP logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent performance problems.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:F24AG_Connector_PBX_Prefixes.PNG|/F24AG_Connector_PBX_Prefixes.PNG]]

===SOAP connection===

The SOAP connection is used for forced release or loudspeaker announcements.

Create a new user in the innovaphone pbx:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_9_EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_11_EN.PNG]]

The rights should be adjusted to control all affected system phones.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG|/Serinus_-_Serinus_GmbH_-_3rd_Party_Product_10_EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials.

[[Image:F24AG_Connector_Special_PBX_Functions.PNG|/F24AG_Connector_Special_PBX_Functions.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:F24AG_Alarm_Manager_Settings_1.PNG|/F24AG_Alarm_Manager_Settings_1.PNG]]

Settings for automatic call answer on system phones.

[[Image:F24AG_Alarm_Manager_Settings_2.PNG|/F24AG_Alarm_Manager_Settings_2.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones).

==Summary==
Test Report Serinus[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

[[index.php?title=Media:Zertifikat Serinus und innovaphone 19032019.pdf|Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[index.php?title=Media:Zertifikat Serinus und innovaphone 19032019 EN.pdf|Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

Howto:FACT24 - F24 AG - 3rd Party Product

2024-03-01T10:56:50Z

Mark Oellingrath: /* Configuration */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:F24AG_Connector_overview.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:F24AG_Connector_Basic_Settings.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:F24AG_Connector_SIP_Extended_Settings.PNG]]

[[Image:F24AG_Connector_Extended_Settings.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:F24AG_Connector_PBX_Prefixes.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:F24AG_Connector_Special_PBX_Functions.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:F24AG_Alarm_Manager_Settings_1.PNG]]

Settings for automatic call answer on system phones

[[Image:F24AG_Alarm_Manager_Settings_2.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

File:F24AG Connector Special PBX Functions.PNG

2024-03-01T10:56:01Z

Mark Oellingrath:

Howto:FACT24 - F24 AG - 3rd Party Product

2024-03-01T10:14:17Z

Mark Oellingrath: /* Configuration */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:F24AG_Connector_overview.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:F24AG_Connector_Basic_Settings.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:F24AG_Connector_SIP_Extended_Settings.PNG]]

[[Image:F24AG_Connector_Extended_Settings.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:F24AG_Connector_PBX_Prefixes.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:F24AG_Alarm_Manager_Settings_1.PNG]]

Settings for automatic call answer on system phones

[[Image:F24AG_Alarm_Manager_Settings_2.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

File:F24AG Alarm Manager Settings 2.PNG

2024-03-01T10:12:26Z

Mark Oellingrath:

File:F24AG Alarm Manager Settings 1.PNG

2024-03-01T10:11:57Z

Mark Oellingrath:

Howto:FACT24 - F24 AG - 3rd Party Product

2024-03-01T08:51:07Z

Mark Oellingrath:

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:F24AG_Connector_overview.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:F24AG_Connector_Basic_Settings.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:F24AG_Connector_SIP_Extended_Settings.PNG]]

[[Image:F24AG_Connector_Extended_Settings.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:F24AG_Connector_PBX_Prefixes.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]

Settings for automatic call answer on system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

File:F24AG Connector SIP Extended Settings.PNG

2024-03-01T08:50:10Z

Mark Oellingrath:

File:F24AG Connector PBX Prefixes.PNG

2024-02-29T09:35:55Z

Mark Oellingrath:

File:F24AG Connector Extended Settings.PNG

2024-02-29T09:27:41Z

Mark Oellingrath:

File:F24Ag Connector SIP Extended Settings.PNG

2024-02-29T09:24:34Z

Mark Oellingrath:

Howto:FACT24 - F24 AG - 3rd Party Product

2024-02-29T09:22:48Z

Mark Oellingrath: /* Configuration */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:F24AG_Connector_overview.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:F24AG_Connector_Basic_Settings.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:Serinus - Serinus GmbH - 3rd Party Product 18 EN 1.0.22.x.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 19 EN 1.0.22.x.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 7 EN.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]

Settings for automatic call answer on system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

File:F24AG Connector Basic Settings.PNG

2024-02-29T09:22:22Z

Mark Oellingrath:

Howto:FACT24 - F24 AG - 3rd Party Product

2024-02-29T08:37:31Z

Mark Oellingrath: /* Configuration */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:F24AG_Connector_overview.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:Serinus - Serinus GmbH - 3rd Party Product 6 EN.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:Serinus - Serinus GmbH - 3rd Party Product 18 EN 1.0.22.x.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 19 EN 1.0.22.x.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 7 EN.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]

Settings for automatic call answer on system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

File:F24AG Connector overview.png

2024-02-29T08:36:44Z

Mark Oellingrath:

Howto:FACT24 - F24 AG - 3rd Party Product

2024-02-29T08:32:55Z

Mark Oellingrath: /* Configuration */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_DE_2.2.13.x.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:Serinus - Serinus GmbH - 3rd Party Product 6 EN.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:Serinus - Serinus GmbH - 3rd Party Product 18 EN 1.0.22.x.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 19 EN 1.0.22.x.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 7 EN.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]

Settings for automatic call answer on system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

Howto:FACT24 - F24 AG - 3rd Party Product

2024-02-28T13:51:00Z

Mark Oellingrath: /* Configuration */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway Version 2.2.x'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_DE_2.2.13.x.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:Serinus - Serinus GmbH - 3rd Party Product 6 EN.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:Serinus - Serinus GmbH - 3rd Party Product 18 EN 1.0.22.x.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 19 EN 1.0.22.x.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 7 EN.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]

Settings for automatic call answer on system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

Howto:FACT24 - F24 AG - 3rd Party Product

2024-02-28T13:50:28Z

Mark Oellingrath: /* Configuration */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP Trunk configuration with Mediagateway (Version 2.2.x and higher)'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:F24AG_Connector_overviev.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:Serinus - Serinus GmbH - 3rd Party Product 6 EN.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:Serinus - Serinus GmbH - 3rd Party Product 18 EN 1.0.22.x.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 19 EN 1.0.22.x.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 7 EN.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]

Settings for automatic call answer on system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

File:F24AG Connector overviev.png

2024-02-28T13:47:50Z

Mark Oellingrath:

Howto:FACT24 - F24 AG - 3rd Party Product

2024-02-28T10:28:39Z

Mark Oellingrath: /* Contact */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway Version 2.2.x'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_DE_2.2.13.x.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:Serinus - Serinus GmbH - 3rd Party Product 6 EN.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:Serinus - Serinus GmbH - 3rd Party Product 18 EN 1.0.22.x.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 19 EN 1.0.22.x.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 7 EN.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]

Settings for automatic call answer on system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| F24 AG
|-
| Ridlerstraße 57
|-
| 80339 München
|-
| Deutschland
|-
| Telefon: +49 89 2323638-0
|-
| Mail: [mailto:sales.partner@f24.com sales.partner@f24.com]
|}

Howto:FACT24 - F24 AG - 3rd Party Product

2024-02-28T10:19:00Z

Mark Oellingrath: /* Version */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Fact24 Mediagateway Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway Version 2.2.x'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_DE_2.2.13.x.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:Serinus - Serinus GmbH - 3rd Party Product 6 EN.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:Serinus - Serinus GmbH - 3rd Party Product 18 EN 1.0.22.x.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 19 EN 1.0.22.x.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 7 EN.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]

Settings for automatic call answer on system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| Serinus GmbH
|-
| Benjamin Lieber
|-
| Albrechtstraße 52
|-
| 58089 Hagen
|-
| Tel: +49 2331 97642 20
|-
| Mobile: +49 176 610 93 462
|-
| Mail: [mailto:benjamin.lieber@serinus-sec.de benjamin.lieber@serinus-sec.de]
|}

Howto:FACT24 - F24 AG - 3rd Party Product

2024-02-28T10:16:38Z

Mark Oellingrath: /* Use Cases */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://f24.com/en/solutions/alerting-software/ Successful Alerting with an Alerting Software ]
* [https://f24.com/en/solutions/evacuation-alarm-in-crisis/ Fire and evacuation alert ]
* [https://f24.com/en/solutions/silent-alarm-for-emergency-management/ Silent alarm ]
* [https://f24.com/en/f24-whitepaper-alerting-and-crisis-communication/ Alerting and crisis communication ]
* [https://f24.com/en/solutions/mass-notification-solutions/ Mass Notification System ]

'''Crisis management'''
* [https://f24.com/en/it-incident-management-en/) IT Incident Management ]
* [https://f24.com/en/product-recall-management/ Product recall ]
* [https://f24.com/en/f24-whitepaper-incident-management/ Incident Management ]
* [https://f24.com/en/solutions/business-continuity-management/ Business Continuity Management ]
* [https://f24.com/en/solutions/media-management-during-crisis/ Media Management & Communications ]

==Version==
Product versions used for interop testing:
* Serinus MG Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway Version 2.2.x'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_DE_2.2.13.x.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:Serinus - Serinus GmbH - 3rd Party Product 6 EN.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:Serinus - Serinus GmbH - 3rd Party Product 18 EN 1.0.22.x.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 19 EN 1.0.22.x.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 7 EN.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]

Settings for automatic call answer on system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| Serinus GmbH
|-
| Benjamin Lieber
|-
| Albrechtstraße 52
|-
| 58089 Hagen
|-
| Tel: +49 2331 97642 20
|-
| Mobile: +49 176 610 93 462
|-
| Mail: [mailto:benjamin.lieber@serinus-sec.de benjamin.lieber@serinus-sec.de]
|}

Howto:FACT24 - F24 AG - 3rd Party Product

2024-02-28T08:43:19Z

Mark Oellingrath: /* Description */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:Product_Hybrid.png|600px]]

FACT24 ENS+ Hybrid provides a central alerting and crisis management solution that combines cloud flexibility with the added value of a local alerting platform. You’ll get the flexible and low-maintenance operation of FACT24 ENS+ SaaS and the extended connectivity options of FACT24 ENS+ On-Premises. This means you can connect local subsystems, such as fire detection systems, via numerous interfaces using alarm media gateways. You have the flexibility to distribute alarms locally or via the cloud, depending on the application.

'''Benefits at a glance:'''
* Rapid scalability via the cloud, e.g. in case of multimedia mass notification
* Process-oriented configuration and operation of alerts and conferences
* Multi-client rights and role concept
* Central monitoring and administration of all mediagateways, even at different locations, via a central web console
* Additional, multimedia alerting resources
* Flexible cloud connectivity options and local resources, e.g telephone or fire detection system
* Failure protection via geo-redundant cluster operation and redundant network connections
* Hosted in German high-security data centres (including certified ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 and ISO 9001:2015)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://www.serinus-sec.de/en/on-call-service-alerting/ On-call service alerting ]
* [https://www.serinus-sec.de/en/mci-alerting// MCI alerting ]
* [https://www.serinus-sec.de/en/convening-of-crisis-task-forces// Convening of crisis task forces ]
* [https://www.serinus-sec.de/en/first-aiders-emergency-call/ First-aiders emergency call]
* [https://www.serinus-sec.de/en/fire-and-evacuation-alert/ Fire and evacuation alert ]
* [https://www.serinus-sec.de/en/silent-alarm/ Silent alarm]

'''Crisis management'''
* [https://www.serinus-sec.de/en/it-emergency-management/ IT Emergency Management ]
* [https://www.serinus-sec.de/en/product-recall/ Product recall ]
* [https://www.serinus-sec.de/en/incident-management/ Incident Management ]
* [https://www.serinus-sec.de/en/information-hotline/ Info_Hotline ]
* [https://www.serinus-sec.de/en/emergency-conferences/ Emergency conferences]

'''Technical Monitoring'''
* [https://www.serinus-sec.de/en/technical-monitoring/ Technical monitoring ]
* [https://www.serinus-sec.de/en/itc-monitoring/ ICT monitoring ]
* [https://www.serinus-sec.de/en/facility-management/ Facility Management ]

==Version==
Product versions used for interop testing:
* Serinus MG Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway Version 2.2.x'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_DE_2.2.13.x.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:Serinus - Serinus GmbH - 3rd Party Product 6 EN.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:Serinus - Serinus GmbH - 3rd Party Product 18 EN 1.0.22.x.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 19 EN 1.0.22.x.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 7 EN.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]

Settings for automatic call answer on system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| Serinus GmbH
|-
| Benjamin Lieber
|-
| Albrechtstraße 52
|-
| 58089 Hagen
|-
| Tel: +49 2331 97642 20
|-
| Mobile: +49 176 610 93 462
|-
| Mail: [mailto:benjamin.lieber@serinus-sec.de benjamin.lieber@serinus-sec.de]
|}

File:Product Hybrid.png

2024-02-28T08:40:05Z

Mark Oellingrath:

Howto:FACT24 - F24 AG - 3rd Party Product

2024-02-28T08:33:42Z

Mark Oellingrath: /* Vendor */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:logo_F24.png]]

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on their digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
The integrated FACT24 solution supports you in operating a holistic emergency and crisis management system. The system enables fast, multimedia communication and intervention in emergencies and critical situations. In addition to pure SaaS solutions, F24 also offers classic on-premises alerting solutions, as well as a combination of both worlds. F24's hybrid approach allows the use of a central alarming solution that combines the flexibility of the cloud with the added value of a local alarm platform.

[https://f24.com/de/ F24 AG]

==Description==
[[Image:171129_Produkte_Hybrid_PPT2.jpg|600px]]

Combine the benefits of the server and cloud-based solutions with Serinus Hybrid. This version provides you the versatility and low-maintenance operation typical of Serinus SaaS combined with the individual capabilities and interface connection of Serinus On-premises. Using the local alarm media gateway, you can link not only standard but also manufacturer-specific interfaces and transmit all the notifications directly to your existing communication infrastructure.

'''Benefits at a glance:'''

* Independence from the infrastructure: web-based alert and crisis management platform
* Failover protection: geo-redundant cluster operation
* Ease of integration: alarm media gateway with redundant network connection (LTE backup)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://www.serinus-sec.de/en/on-call-service-alerting/ On-call service alerting ]
* [https://www.serinus-sec.de/en/mci-alerting// MCI alerting ]
* [https://www.serinus-sec.de/en/convening-of-crisis-task-forces// Convening of crisis task forces ]
* [https://www.serinus-sec.de/en/first-aiders-emergency-call/ First-aiders emergency call]
* [https://www.serinus-sec.de/en/fire-and-evacuation-alert/ Fire and evacuation alert ]
* [https://www.serinus-sec.de/en/silent-alarm/ Silent alarm]

'''Crisis management'''
* [https://www.serinus-sec.de/en/it-emergency-management/ IT Emergency Management ]
* [https://www.serinus-sec.de/en/product-recall/ Product recall ]
* [https://www.serinus-sec.de/en/incident-management/ Incident Management ]
* [https://www.serinus-sec.de/en/information-hotline/ Info_Hotline ]
* [https://www.serinus-sec.de/en/emergency-conferences/ Emergency conferences]

'''Technical Monitoring'''
* [https://www.serinus-sec.de/en/technical-monitoring/ Technical monitoring ]
* [https://www.serinus-sec.de/en/itc-monitoring/ ICT monitoring ]
* [https://www.serinus-sec.de/en/facility-management/ Facility Management ]

==Version==
Product versions used for interop testing:
* Serinus MG Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway Version 2.2.x'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_DE_2.2.13.x.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:Serinus - Serinus GmbH - 3rd Party Product 6 EN.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:Serinus - Serinus GmbH - 3rd Party Product 18 EN 1.0.22.x.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 19 EN 1.0.22.x.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 7 EN.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]

Settings for automatic call answer on system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| Serinus GmbH
|-
| Benjamin Lieber
|-
| Albrechtstraße 52
|-
| 58089 Hagen
|-
| Tel: +49 2331 97642 20
|-
| Mobile: +49 176 610 93 462
|-
| Mail: [mailto:benjamin.lieber@serinus-sec.de benjamin.lieber@serinus-sec.de]
|}

File:Logo F24.png

2024-02-28T08:29:54Z

Mark Oellingrath:

Howto:FACT24 - F24 AG - 3rd Party Product

2024-02-28T08:04:34Z

Mark Oellingrath: /* Product Name */

[[Image:Serinus Logo RGB-digital blue.png||200px|right]]

==Product Name==
FACT24 Mediagateway | FACT24 ENS+ [https://fact24.f24.com/de/fact24-ens-hybrid/]

==Certification Status==
{{Template:Compat_Status_"referral_prod."|certificate=Serinus_-_serinus_-_3rd_Party_Product_product_cert.pdf}}

Testing of this product has been finalized May 2nd, 2019.

==Category==
{{Category:3rdParty Alarm Server}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]

==Vendor==
[[Image:Serinus Logo RGB-digital blue.png|150px]]

Serinus has its roots in the Ruhr area and was founded with the aim of providing an alert, information and collaboration platform that is simple, fast and reliable at the same time. This is a solution that can be intuitively operated by decision-makers even under enormous pressure. To develop this solution, the three founders could fall back on their together over 40 years of experience in the fields of IT, telecommunications, security technology as well as alarm and crisis management. Serinus is already one of the world’s leading providers in the field of smart event communication, shortly after its foundation.

[https://www.serinus-sec.de/en/ Serinus GmbH]

==Description==
[[Image:171129_Produkte_Hybrid_PPT2.jpg|600px]]

Combine the benefits of the server and cloud-based solutions with Serinus Hybrid. This version provides you the versatility and low-maintenance operation typical of Serinus SaaS combined with the individual capabilities and interface connection of Serinus On-premises. Using the local alarm media gateway, you can link not only standard but also manufacturer-specific interfaces and transmit all the notifications directly to your existing communication infrastructure.

'''Benefits at a glance:'''

* Independence from the infrastructure: web-based alert and crisis management platform
* Failover protection: geo-redundant cluster operation
* Ease of integration: alarm media gateway with redundant network connection (LTE backup)

==== Available Languages====
* German
* English

==Functions==

A lightning strike in the data centre, flooding in your region, an emergency case in the production line – whenever the worst case scenario occurs,
it is important to be prepared. According to a defined set of rules, Serinus transmits alarms using all the available communication channels,
while informing users about certain events and which responses are expected from them. Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams. All alerting operations are logged in detail and can be used for process improvement.

'''Key features in combination with Innovaphone:'''

* Display text on Deskphones and Dect-Phones
* Confirmation via DTMF ( positive, negative, PIN-based, Time)
* Textmessage via SOAP Interface
* Loudspeaker broadcast
* Control call forwarding
* Call intrusion
* Call recording
* LDAP Integration Innovaphone to import User
* Localisation

'''Offered Interfaces'''
* Digital contact inputs and outputs
* Serial connections via ESPA 4.4.4
* IP integration via ESPA-X, KNX, Modbus, BACnet
* Connection through OPC
* REST API Interface
* Email
* SMS
==Use Cases==
'''Alerting'''
* [https://www.serinus-sec.de/en/on-call-service-alerting/ On-call service alerting ]
* [https://www.serinus-sec.de/en/mci-alerting// MCI alerting ]
* [https://www.serinus-sec.de/en/convening-of-crisis-task-forces// Convening of crisis task forces ]
* [https://www.serinus-sec.de/en/first-aiders-emergency-call/ First-aiders emergency call]
* [https://www.serinus-sec.de/en/fire-and-evacuation-alert/ Fire and evacuation alert ]
* [https://www.serinus-sec.de/en/silent-alarm/ Silent alarm]

'''Crisis management'''
* [https://www.serinus-sec.de/en/it-emergency-management/ IT Emergency Management ]
* [https://www.serinus-sec.de/en/product-recall/ Product recall ]
* [https://www.serinus-sec.de/en/incident-management/ Incident Management ]
* [https://www.serinus-sec.de/en/information-hotline/ Info_Hotline ]
* [https://www.serinus-sec.de/en/emergency-conferences/ Emergency conferences]

'''Technical Monitoring'''
* [https://www.serinus-sec.de/en/technical-monitoring/ Technical monitoring ]
* [https://www.serinus-sec.de/en/itc-monitoring/ ICT monitoring ]
* [https://www.serinus-sec.de/en/facility-management/ Facility Management ]

==Version==
Product versions used for interop testing:
* Serinus MG Version 2.2.16/2.2.13/2.2.8/2.1.x/2.0.x/1.1
* innovaphone V13 R1 SR5 IPVA 13.2075 / V12 R2 SR17 IPVAC 12.5.3.717

==Configuration==

'''SIP configuration with Mediagateway Version 2.2.x'''

There are two ways how to connect the serinus Mediagateway to a innovaphone telephone system:
- The connection as an '''(SIP-) object''' will be easy and fast but does not have many configuration possibilitys.
- connecting as an '''gateway trunk''' has much more possibilities like codec selection, routings,,...

In both ways calling the mediagateway through an range of numbers is possible (e.g. 99 000-999).

Which way to choose should be the decission of the technician that supports the telephone system.

Here the best way as an '''gateway trunk''' is described

'''SIP configuration'''

overview of the sip connector in the Mediagateway (example)

[[Image:Serinus_-_Serinus_GmbH_-_3rd_Party_Product_1_DE_2.2.13.x.png]]

this example shows how the mediagateway can be connected

Here we used the following configuration examples:

Serinus Mediagateway: 192.168.8.25

Innovaphone PBX: 192.168.8.171

TelNbr Mediagateway: 71-xxxx

'''Gateway trunk connection'''

[[Image:Serinus - Serinus GmbH - 3rd Party Product_1_EN.PNG]]

These image shows the gateway object Serinus_Mediagateway71 No 71

As soon as all configuration steps are made in the innovaphone pbx, the gateway object and the GW from the menue GK will connect to each other

[[Image:Serinus - Serinus GmbH - 3rd Party Product 2 EN.PNG]]
[[Image:Serinus - Serinus GmbH - 3rd Party Product 3 EN.PNG]]

Create a new gateway object

On the innovaphone configuration page go to: Gateway - GK - GW1

[[Image:Serinus - Serinus GmbH - 3rd Party Product 4 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 5 EN.PNG]]

Enter the details as shown above. Use Protocol TCP, Remote Domain is this own PBX (!). For autorization use the credentials of the prior created Gateway object. Under "Alias List", enter the name and the number of the above created gateway object. Select the codec G722. Use no encryption.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 16 EN.png]]

If more than one pbx system or Mediagateways are connected, you can add a route to allow calls between them.

To create a new sip connector on the Serinus Mediagateway go to Menue - connectors - new SIP Connector

[[Image:Serinus - Serinus GmbH - 3rd Party Product 6 EN.PNG]]

Add a connection name, the serveradress of the innovaphone pbx, the portnumber, the protocoll and the authentication details

After adding the connection details you can start a testcall to a telephonenumber through entereing the phone number and pressing the button "call".

The "send message" button can be used with some pbx systems to send a SIP-textmessage

[[Image:Serinus - Serinus GmbH - 3rd Party Product 18 EN 1.0.22.x.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 19 EN 1.0.22.x.PNG]]

The extended sip logging can be activated already at the beginning to have a better overview through the logfiles if connection problems may occure. It must be deactivated afterwards to prevent the system to becoming slow.

"Take incoming call before reject or go further" can optionally be activated if the function "silent alerting" will be used. This can prevent the telephone from playing a short dialtone when the silent alert key is pressed.

The pbx-prefixes:

[[Image:Serinus - Serinus GmbH - 3rd Party Product 7 EN.PNG]]

'''SOAP connection'''

The SOAP connection is used for forced release or loudspeaker announcements

Create a new user in the innovaphone pbx

[[Image:Serinus - Serinus GmbH - 3rd Party Product 9 EN.PNG]]

[[Image:Serinus - Serinus GmbH - 3rd Party Product 11 EN.PNG]]

It should have the rights to control all affected system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 10 EN.PNG]]

Once done, go back to the mediagateway SIP connector and add the credentials

[[Image:Serinus - Serinus GmbH - 3rd Party Product 8 EN.PNG]]

When all settings are correct, the test button will show up a positive confirmation.

If it always fails, please try a password with less than 16 signs.

Enter an not as telephone entry already configured number for intruded incoming calls. This number will be called by phones. The Prefix in the SIP connector will be dialed before that.

[[Image:Serinus - Serinus GmbH - 3rd Party Product 24 EN 1.0.22.x.PNG]]

Settings for automatic call answer on system phones

[[Image:Serinus - Serinus GmbH - 3rd Party Product 25 EN 1.0.22.x.PNG]]

Settings for forced release on nearly all phones (system phones, sip phones and also system dect phones)

==Summary==
Test Report Serinus

[[Media:Zertifikat_Serinus_und_innovaphone_19032019.pdf]] 
[[Media:Zertifikat_Serinus_und_innovaphone_19032019_EN.pdf‎]]

'''Remark innovaphone AG''':
* above listed "certificates" and test reports have been created by manufacturer itself and not by innovaphone itself.
* innovaphone has not conducted any tests nor can confirm functionality as indicated by manufacturer.

==Contact==
{|
| Serinus GmbH
|-
| Benjamin Lieber
|-
| Albrechtstraße 52
|-
| 58089 Hagen
|-
| Tel: +49 2331 97642 20
|-
| Mobile: +49 176 610 93 462
|-
| Mail: [mailto:benjamin.lieber@serinus-sec.de benjamin.lieber@serinus-sec.de]
|}