innovaphone wiki - User contributions [en]

Howto:File Transfer - MediaRunway - Partner App

2026-03-13T16:29:01Z

Mediarunway: /* Description */

File:MediaRunway-filetransfer-icon.png

2026-03-13T16:27:40Z

Mediarunway:

Howto:File Transfer - MediaRunway - Partner App

2026-03-13T16:26:42Z

Mediarunway: Created page with " /Mediarunway_company_logo_200.png ==Product Name==    MediaRunway [https://mediarunway.com/myapps/ File Tranfser] ==Certi..."

File:Mediarunway-usersplus-admin-whitemode.png

2025-10-22T14:12:30Z

Mediarunway: Permission Settings: supervisor and user or only supervisor can edit the informations

== Summary ==
Permission Settings: supervisor and user or only supervisor can edit the informations

Howto:Users Plus - MediaRunway - Partner App

2025-10-22T14:11:07Z

Mediarunway: /* Functions */

File:Mediarunway-usersplus-supervisor-whitemode.png

2025-10-22T14:09:56Z

Mediarunway:

Screenshot of the project groups settings in the supervisor app

File:Mediarunway-usersplus-user-darkmode.png

2025-10-22T13:59:05Z

Mediarunway: Mediarunway uploaded a new version of File:Mediarunway-usersplus-user-darkmode.png

File:Mediarunway-usersplus-user-whitemode.png

2025-10-22T13:58:29Z

Mediarunway: Mediarunway uploaded a new version of File:Mediarunway-usersplus-user-whitemode.png

Screenshot of the Users Plus app - user app in whitemode

Howto:Users Plus - MediaRunway - Partner App

2025-10-22T12:33:17Z

Mediarunway: /* Functions */

File:Mediarunway-usersplus-user-darkmode.png

2025-10-22T12:32:47Z

Mediarunway:

File:Mediarunway-usersplus-user-darmode.png

2025-10-22T12:31:45Z

Mediarunway:

Howto:Users Plus - MediaRunway - Partner App

2025-10-22T12:31:17Z

Mediarunway: /* Functions */

File:Mediarunway-usersplus-user-whitemode.png

2025-10-22T12:30:25Z

Mediarunway:

Screenshot of the Users Plus app - user app in whitemode

Howto:Users Plus - MediaRunway - Partner App

2025-10-15T09:11:42Z

File:Mediarunway-usersplus-icon.png

2025-10-15T09:06:24Z

Mediarunway:

Howto:Holidays - MediaRunway - Partner App

2025-09-25T10:52:29Z

Mediarunway: /* Brief summary of the installation */

Howto:Holidays - MediaRunway - Partner App

2025-09-25T10:52:14Z

Mediarunway: /* Brief summary of the installation */

File:Mediarunway-holidays-neededApis.png

2025-09-25T10:47:54Z

Mediarunway:

Howto:Holidays - MediaRunway - Partner App

2025-09-25T10:45:29Z

Mediarunway: /* Description */

File:Mediarunway-holidays-screenshot001.png

2025-09-25T10:41:58Z

Mediarunway:

File:Mediarunway-holidays.png

2025-09-25T10:41:14Z

Mediarunway:

Howto:Holidays - MediaRunway - Partner App

2025-09-25T10:40:02Z

Mediarunway: Created page with " right ==Product Name==    MediaRunway [https://mediarunway.com/myapps/ Holidays] ==Certification Status== <!-- do not remove c..."

Howto:Doorbell - MediaRunway - Partner App

2025-06-04T11:58:37Z

Mediarunway: /* Configuration */

[[Image:Mediarunway_company_logo_200.png|200px|right|mediarunway_company_logo_200.png/]]

==Product Name==


MediaRunway [https://mediarunway.com/myapps/ Doorbell]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed Juni 2023.

==Category==

[[Category:Partner Apps|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px|mediarunway_company_logo_150_2.png/]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==



[[Image:Mediarunway-doorbell.png|mediarunway-doorbell.png/]]




Doorbell allows you to connect your door intercom to the innovaphone myApps system. This makes it possible to receive the ringing of a visitor like a phone call and additionally view the image of the camera in your softphone while taking to the visitor or opening your door by a "soft button" click.


[https://mediarunway.com/myapps/ MediaRunway - About this application]




==Functions==



The doorbell app is a video and function key add-on to the innovphone myApps softphone/ phone app.

If the myApps doorbell app is installed correctly, then there is a "doorbell" and a "doorbell admin" app. The doorbell admin app hasn´t to be licensed. With this app you can configure the door bell intercoms, the licensing and which user get the doorbell function. Each user who should get the doorbell function has to get access to the "doorbell" app (not "doorbell admin"). But a user will not see an app icon of the "doorbell" app, because it is a hidden app, which will integrate on thy fly in the innovphone myApps phone app if a configured doorbell is calling.

Videos: [https://www.youtube.com/watch?v=zSSxXEe-QCs DE] | [https://www.youtube.com/watch?v=Z70INs8ApK8 EN]

We succsessfull tested door bell intercoms from the following vendors with the myApps doorbell app (doorbell and pbx were connected directly via network layer 2 and a installed myApps client on Windows, iOS, Android): 2N, Axis, Mobotix, Telecom Behnke

If no direct access to the camera over lan exists, then the client will get alternativly, if possible, an image of the camera through the myApps app platform (pre-condition the app platform could access the camera video/ image source). Thats should be the default behavior for a smartphone on the road without active company vpn. For the possible different video/ image paths look in this wiki article under prerequisites.


==Licensing==



Licensing: innovaphone licensing. One Doorbell App App (User) license per user with any number of doorbell devices. No floating licensing, only the users who got a configured license have access.
The user must also have a myApps phone app.

==Prerequisites==


'''Required other licenses'''

The user who should use the doorbell app needs a licensed myApps softphone/ phone app and access to myApps.

'''Voice / function-key'''

The app is a video and function key add-on to the innovaphone myApps phone app. So the voice communication with the door bell intercom has to work first. In the innovaphone wiki you find infos to connect some door intercom models to connect them with the innovaphone pbx, for example a [http://wiki.innovaphone.com/index.php?title=Howto:V13_MyApps_Cloud_-_connecting_2N-Intercom 2N in a cloud scenario].
The configured function key to open via DTMF the door works independently of the camera video/ image access. So only the voice path has to work independently of the doorbell app.

'''Video/ image access'''

The myApps user/client which should get access to the camera video/ image has to have anonymous access to the MJPEG/ JPEG source via http/ htpps of the camera.
Example to configure anonymous access for a "2N IP Verso" door bell intercom (in 08/2022). You have to navigate to Service>HTTP API. There you have to enable "Camera API" and set "Authentication" to "none", if only a self signed certificate for ssl exist, then we recommend "unsecure (TCP)" for "connection type" and then we also recommend to use myApps with an installed client (Windows, Android, iOS was tested).
For more security you could restrict the anonymous video/ image access with network secruity mechanism (firewalling rules, etc.). What we recommend not to do is to do a port forwarding from WAN to the camera video/ image port. So that we didn´t describe that video path possibility.
The access to the video image depends on how the user is connected to myApps. We could decide between two big different scenarios

1. the pbx / app plattform and maybe one or more reverse proxys which are installed on premise in the customer company wlan

2. the pbx / app plattform and reverse proxy installed on the cloud provider side

Each of the following two diagrams show one of the to big different scenarios. And each picture shows an abstract example for that scenario and which paths exist to access the camera video/ image from a myApps client.

[[Image:Doorbell-videopath-onPremPBX.png|doorbell-videopath-onprempbx.png/]]

----

[[Image:Doorbell-videopath-cloudPBX.png|doorbell-videopath-cloudpbx.png/]]

'''App installing knowledge'''

Knowledge about installing an App, adding the App Object for the users and how to configure your doorbell model for the access. The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names. We need to install the app, add an app instance, and the app objects, the names of these can be found in the [https://wiki.innovaphone.com/index.php?title=Howto:IFrame_-_MediaRunway_-_3rd_Party_Product#Configuration "Configuration"] area of this article.

What you need is this Wiki article and a valid license. For a valid license please install the app and in the admin area of the app you will find the authentication key. Please send us this authentication key, together with the number of users and the desired license period to [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com].

==Versions==


* MediaRunway Doorbell 1.0 (132xxx sr13)

===Compatible innovaphone firmware versions===

* MediaRunway Doorbell 1.0 (132xxx sr13)
** innovaphone V13r2, V13r3, V14r1

===Application versions used for interop testing===


* MediaRunway Doorbell 1.0 (132xxx sr13)

** innovaphone IPVA V13r2sr13

==Configuration==








# open the installed Doorbell Admin app
# click in the bottom right to Add
# then a config form for a new doorbell is shown
# the name is a description
# in stream url put the MJEPEG stream url of the doorbell or another camera (RTSP stream will not work)
# in image url there you can put a camera url which will give you a live picture not a MJPEG stream (this will be used if e.g. a smartphone user from external should got remote one picture to could decide)
# in DTMF put the DTMF of the doorbell to trigger the open door relay
# at Doorbell object choose the pbx object where the doorbell is registered

You haven´t to fill all the form fields. As a minimum you have to configure the "Doorbell object" and one of the urls OR the DTMF.

If you have more then one doorbell, then you could add more then one doorbell in this app, without an extra license.

After that, you have to give the user(s) access to the app and a doorbell license, for all users who should see the doorbell video/picture or the "open button" for the DTMF. The user who has access to the doorbell user app will not see the doorbell user app under his app list, because it is a hidden app (like a plugin for the innovaphone phone app).

Is everything configed right, then if the doorbell rings to the user with access to the doorbell user app, the user will see in the innovaphone phone app the configed things, for example the live video and the open door button.

==Installation==








The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names. We need to install the app, add an app instance, and the app objects.

Important: after deplyoing the app to the user, the user has to reload myApps to get the video-popup

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Doorbell - MediaRunway - Partner App

2025-06-04T11:55:47Z

Mediarunway: /* Configuration */

[[Image:Mediarunway_company_logo_200.png|200px|right|mediarunway_company_logo_200.png/]]

==Product Name==


MediaRunway [https://mediarunway.com/myapps/ Doorbell]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed Juni 2023.

==Category==

[[Category:Partner Apps|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px|mediarunway_company_logo_150_2.png/]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==



[[Image:Mediarunway-doorbell.png|mediarunway-doorbell.png/]]




Doorbell allows you to connect your door intercom to the innovaphone myApps system. This makes it possible to receive the ringing of a visitor like a phone call and additionally view the image of the camera in your softphone while taking to the visitor or opening your door by a "soft button" click.


[https://mediarunway.com/myapps/ MediaRunway - About this application]




==Functions==



The doorbell app is a video and function key add-on to the innovphone myApps softphone/ phone app.

If the myApps doorbell app is installed correctly, then there is a "doorbell" and a "doorbell admin" app. The doorbell admin app hasn´t to be licensed. With this app you can configure the door bell intercoms, the licensing and which user get the doorbell function. Each user who should get the doorbell function has to get access to the "doorbell" app (not "doorbell admin"). But a user will not see an app icon of the "doorbell" app, because it is a hidden app, which will integrate on thy fly in the innovphone myApps phone app if a configured doorbell is calling.

Videos: [https://www.youtube.com/watch?v=zSSxXEe-QCs DE] | [https://www.youtube.com/watch?v=Z70INs8ApK8 EN]

We succsessfull tested door bell intercoms from the following vendors with the myApps doorbell app (doorbell and pbx were connected directly via network layer 2 and a installed myApps client on Windows, iOS, Android): 2N, Axis, Mobotix, Telecom Behnke

If no direct access to the camera over lan exists, then the client will get alternativly, if possible, an image of the camera through the myApps app platform (pre-condition the app platform could access the camera video/ image source). Thats should be the default behavior for a smartphone on the road without active company vpn. For the possible different video/ image paths look in this wiki article under prerequisites.


==Licensing==



Licensing: innovaphone licensing. One Doorbell App App (User) license per user with any number of doorbell devices. No floating licensing, only the users who got a configured license have access.
The user must also have a myApps phone app.

==Prerequisites==


'''Required other licenses'''

The user who should use the doorbell app needs a licensed myApps softphone/ phone app and access to myApps.

'''Voice / function-key'''

The app is a video and function key add-on to the innovaphone myApps phone app. So the voice communication with the door bell intercom has to work first. In the innovaphone wiki you find infos to connect some door intercom models to connect them with the innovaphone pbx, for example a [http://wiki.innovaphone.com/index.php?title=Howto:V13_MyApps_Cloud_-_connecting_2N-Intercom 2N in a cloud scenario].
The configured function key to open via DTMF the door works independently of the camera video/ image access. So only the voice path has to work independently of the doorbell app.

'''Video/ image access'''

The myApps user/client which should get access to the camera video/ image has to have anonymous access to the MJPEG/ JPEG source via http/ htpps of the camera.
Example to configure anonymous access for a "2N IP Verso" door bell intercom (in 08/2022). You have to navigate to Service>HTTP API. There you have to enable "Camera API" and set "Authentication" to "none", if only a self signed certificate for ssl exist, then we recommend "unsecure (TCP)" for "connection type" and then we also recommend to use myApps with an installed client (Windows, Android, iOS was tested).
For more security you could restrict the anonymous video/ image access with network secruity mechanism (firewalling rules, etc.). What we recommend not to do is to do a port forwarding from WAN to the camera video/ image port. So that we didn´t describe that video path possibility.
The access to the video image depends on how the user is connected to myApps. We could decide between two big different scenarios

1. the pbx / app plattform and maybe one or more reverse proxys which are installed on premise in the customer company wlan

2. the pbx / app plattform and reverse proxy installed on the cloud provider side

Each of the following two diagrams show one of the to big different scenarios. And each picture shows an abstract example for that scenario and which paths exist to access the camera video/ image from a myApps client.

[[Image:Doorbell-videopath-onPremPBX.png|doorbell-videopath-onprempbx.png/]]

----

[[Image:Doorbell-videopath-cloudPBX.png|doorbell-videopath-cloudpbx.png/]]

'''App installing knowledge'''

Knowledge about installing an App, adding the App Object for the users and how to configure your doorbell model for the access. The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names. We need to install the app, add an app instance, and the app objects, the names of these can be found in the [https://wiki.innovaphone.com/index.php?title=Howto:IFrame_-_MediaRunway_-_3rd_Party_Product#Configuration "Configuration"] area of this article.

What you need is this Wiki article and a valid license. For a valid license please install the app and in the admin area of the app you will find the authentication key. Please send us this authentication key, together with the number of users and the desired license period to [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com].

==Versions==


* MediaRunway Doorbell 1.0 (132xxx sr13)

===Compatible innovaphone firmware versions===

* MediaRunway Doorbell 1.0 (132xxx sr13)
** innovaphone V13r2, V13r3, V14r1

===Application versions used for interop testing===


* MediaRunway Doorbell 1.0 (132xxx sr13)

** innovaphone IPVA V13r2sr13

==Configuration==








# open the installed Doorbell Admin app
# click in the bottom right to Add
# then a config form for a new doorbell is shown
# the name is a description
# in stream url put the MJEPEG stream url of the doorbell or another camera (RTSP stream will not work)
# in image url there you can put a camera url which will give you a live picture not a MJPEG stream (this will be used if e.g. a smartphone user from external should got remote one picture to could decide)
# in DTMF put the DTMF of the doorbell to trigger the open door relay
# at Doorbell object choose the pbx object where the doorbell is registered

You haven´t to fill all the form fields. As a minimum you have to configure the "Doorbell object" and one of the urls OR the DTMF.

If you have more then one doorbell, then you could add more then one doorbell in this app, without an extra license.

After that, you have to give the user(s) who should see the doorbell video/picture or the "open button" for the DTMF access to the app and a doorbell license. The user who has access to the doorbell user app does not see the doorbell user app, because it is a hidden app (like a plugin for the innovaphone phone app).

Is everything configed right, then if the doorbell rings to the user with access to the doorbell user app, the user will see in the innovaphone phone app the configed things, for example the live video and the open door button.

==Installation==








The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names. We need to install the app, add an app instance, and the app objects.

Important: after deplyoing the app to the user, the user has to reload myApps to get the video-popup

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Doorbell - MediaRunway - Partner App

2025-06-04T11:52:22Z

Mediarunway: /* Configuration */

[[Image:Mediarunway_company_logo_200.png|200px|right|mediarunway_company_logo_200.png/]]

==Product Name==


MediaRunway [https://mediarunway.com/myapps/ Doorbell]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

This App has been listed Juni 2023.

==Category==

[[Category:Partner Apps|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px|mediarunway_company_logo_150_2.png/]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==



[[Image:Mediarunway-doorbell.png|mediarunway-doorbell.png/]]




Doorbell allows you to connect your door intercom to the innovaphone myApps system. This makes it possible to receive the ringing of a visitor like a phone call and additionally view the image of the camera in your softphone while taking to the visitor or opening your door by a "soft button" click.


[https://mediarunway.com/myapps/ MediaRunway - About this application]




==Functions==



The doorbell app is a video and function key add-on to the innovphone myApps softphone/ phone app.

If the myApps doorbell app is installed correctly, then there is a "doorbell" and a "doorbell admin" app. The doorbell admin app hasn´t to be licensed. With this app you can configure the door bell intercoms, the licensing and which user get the doorbell function. Each user who should get the doorbell function has to get access to the "doorbell" app (not "doorbell admin"). But a user will not see an app icon of the "doorbell" app, because it is a hidden app, which will integrate on thy fly in the innovphone myApps phone app if a configured doorbell is calling.

Videos: [https://www.youtube.com/watch?v=zSSxXEe-QCs DE] | [https://www.youtube.com/watch?v=Z70INs8ApK8 EN]

We succsessfull tested door bell intercoms from the following vendors with the myApps doorbell app (doorbell and pbx were connected directly via network layer 2 and a installed myApps client on Windows, iOS, Android): 2N, Axis, Mobotix, Telecom Behnke

If no direct access to the camera over lan exists, then the client will get alternativly, if possible, an image of the camera through the myApps app platform (pre-condition the app platform could access the camera video/ image source). Thats should be the default behavior for a smartphone on the road without active company vpn. For the possible different video/ image paths look in this wiki article under prerequisites.


==Licensing==



Licensing: innovaphone licensing. One Doorbell App App (User) license per user with any number of doorbell devices. No floating licensing, only the users who got a configured license have access.
The user must also have a myApps phone app.

==Prerequisites==


'''Required other licenses'''

The user who should use the doorbell app needs a licensed myApps softphone/ phone app and access to myApps.

'''Voice / function-key'''

The app is a video and function key add-on to the innovaphone myApps phone app. So the voice communication with the door bell intercom has to work first. In the innovaphone wiki you find infos to connect some door intercom models to connect them with the innovaphone pbx, for example a [http://wiki.innovaphone.com/index.php?title=Howto:V13_MyApps_Cloud_-_connecting_2N-Intercom 2N in a cloud scenario].
The configured function key to open via DTMF the door works independently of the camera video/ image access. So only the voice path has to work independently of the doorbell app.

'''Video/ image access'''

The myApps user/client which should get access to the camera video/ image has to have anonymous access to the MJPEG/ JPEG source via http/ htpps of the camera.
Example to configure anonymous access for a "2N IP Verso" door bell intercom (in 08/2022). You have to navigate to Service>HTTP API. There you have to enable "Camera API" and set "Authentication" to "none", if only a self signed certificate for ssl exist, then we recommend "unsecure (TCP)" for "connection type" and then we also recommend to use myApps with an installed client (Windows, Android, iOS was tested).
For more security you could restrict the anonymous video/ image access with network secruity mechanism (firewalling rules, etc.). What we recommend not to do is to do a port forwarding from WAN to the camera video/ image port. So that we didn´t describe that video path possibility.
The access to the video image depends on how the user is connected to myApps. We could decide between two big different scenarios

1. the pbx / app plattform and maybe one or more reverse proxys which are installed on premise in the customer company wlan

2. the pbx / app plattform and reverse proxy installed on the cloud provider side

Each of the following two diagrams show one of the to big different scenarios. And each picture shows an abstract example for that scenario and which paths exist to access the camera video/ image from a myApps client.

[[Image:Doorbell-videopath-onPremPBX.png|doorbell-videopath-onprempbx.png/]]

----

[[Image:Doorbell-videopath-cloudPBX.png|doorbell-videopath-cloudpbx.png/]]

'''App installing knowledge'''

Knowledge about installing an App, adding the App Object for the users and how to configure your doorbell model for the access. The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names. We need to install the app, add an app instance, and the app objects, the names of these can be found in the [https://wiki.innovaphone.com/index.php?title=Howto:IFrame_-_MediaRunway_-_3rd_Party_Product#Configuration "Configuration"] area of this article.

What you need is this Wiki article and a valid license. For a valid license please install the app and in the admin area of the app you will find the authentication key. Please send us this authentication key, together with the number of users and the desired license period to [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com].

==Versions==


* MediaRunway Doorbell 1.0 (132xxx sr13)

===Compatible innovaphone firmware versions===

* MediaRunway Doorbell 1.0 (132xxx sr13)
** innovaphone V13r2, V13r3, V14r1

===Application versions used for interop testing===


* MediaRunway Doorbell 1.0 (132xxx sr13)

** innovaphone IPVA V13r2sr13

==Configuration==








# open the installed Doorbell Admin app
# click in the bottom right to Add
# then a config form for a new doorbell is shown
# the name is a description
# in stream url put the MJEPEG stream url of the doorbell or another camera (RTSP stream will not work)
# in image url there you can put a camera url which will give you a live picture not a MJPEG stream (this will be used if the e.g. a smartphone user from wan should got remote one picture to could decide)
# in DTMF put the DTMF of the doorbell to trigger the open door relay
# at Doorbell object choose the pbx object where the doorbell is registered

You haven´t to fill all the form fields. As a minimum you have to configure the "Doorbell object" and one of the urls OR the DTMF.

If you have more then one doorbell, then you could add more then one doorbell in this app, without an extra license.

After that, you have to give the user(s) who should see the doorbell video/picture or the "open button" for the DTMF access to the app and a doorbell license. The user who has access to the doorbell user app does not see the doorbell user app, because it is a hidden app (like a plugin for the innovaphone phone app).

Is everything configed right, then if the doorbell rings to the user with access to the doorbell user app, the user will see in the innovaphone phone app the configed things, for example the live video and the open door button.

==Installation==








The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names. We need to install the app, add an app instance, and the app objects.

Important: after deplyoing the app to the user, the user has to reload myApps to get the video-popup

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Contacts Manager - MediaRunway - Partner App

2025-05-02T09:51:18Z

Mediarunway: /* Known issues */

[[Image:Mediarunway_company_logo_200.png|200px|right|/Mediarunway_company_logo_200.png]]

==Product Name==


MediaRunway [https://mediarunway.com/myapps/ Contacts Manager]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

Testing of this product has been finalized June 2024.

==Category==

[[Category:Partner Apps|{{PAGENAME}}]]
[[Category:3rdParty Directory Services|{{PAGENAME}}]]
{{Category:3rdParty Directory Services}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px|/Mediarunway_company_logo_150_2.png]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==



[[Image:MediaRunway-ContactsManager.png|/MediaRunway-ContactsManager.png]]



Contacts Manager enables regular import of contacts from different data sources into the innovaphone Contacts App.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==




The application provides an interface that can be used to check the license and to save and restore the configuration of the Contacts Manager Windows application. Several connections can be configured to serve as endpoints. The Contacts Manager Windows application developed by [https://www.kufgem.at/ Kufgem] uses this connection to query the status of the license and to save its own configuration, which can be restored if necessary.

[[Image:contactsmanager_overview_3.png|805px|/Contactsmanager_overview_3.png]]

The Contacts Manager Windows Application developed by [https://www.kufgem.at/ Kufgem] can be used to aggregate data sources with contacts information and send the result to the Contacts App of the innovaphone App platform.

These data sources could be used:
* CSV file
* Excel file
* MS SQL
* Exchange, also 365 Exchange online
* ODBC 64Bit

The manual of the Contacts Manager Windows application can be found here: [https://hostmr.de/myApps/ContactsManager/133006.html Download Manual].

===Call Info API===

From Contacts Manager version 1.1.0.0 (133014 sr19) it is possible to store contacts data in the database of the app itself. Data will be published by the Contacts Manager Windows application if configured. Furthermore, it offers an additional "Contacts Manager Call Info API" object, that can be added via PBX Manager. This API object can be used by the [[Howto:Call Info Plus - MediaRunway - Partner App| "Call Info Plus"]] application to connect to the Contacts Manager App and to search for additional information on phone numbers. The [[Howto:Call Info Plus - MediaRunway - Partner App| "Call Info Plus"]] application is an adaptation of the [[Howto:CallInfo - MediaRunway - Partner App| "Call Info"]] application to interact with the Contacts Manager.

[[Image:callinfoapi.png|782px|/Callinfoapi.png]]








===Multi-PBX ready===




There are no known restrictions?

===Cloud ready===




There are no known restrictions?

==Licensing==


Licensing: innovaphone licensing

The number of Contacts Manager licenses to be purchased depends on the number of port licenses used. [https://www.innovaphone.com/de/services/lizenzen/partner-apps.html?app=Analytics&type=license#contactsmanager Here you will find the list how many licenses are need].

==Prerequisites==


* innovaphone licenses and systems >= V13r3
* actual windows system to install the sync software

==Versions==


===Compatible innovaphone firmware versions===

* MediaRunway Contacts Manager 1.x (133xxx)
** innovaphone V13r3

===Application versions used for interop testing===


* MediaRunway Contacts Manager 1.0.16.x (133000-133003)

** innovaphone IPVA V13r3 sr14
** innovaphone IPVA V13r3 sr16
* MediaRunway Contacts Manager 1.0.18.x (133006)

** innovaphone IPVA V13r3 sr18

==Installation==
After installing the App, adding the App instance and the App Object for the admin, one can start using "Contacts Manager". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_MediaRunway_-_Partner_App "Callback - Install App from App Store"] only with different names.

=== Contacts Manager Call Info API ===
The Contacts Manager has a second object to add called: "ContactsManager Call Info API"
This is a hidden app without UI to register our API as Service. The [[Howto:Call Info Plus - MediaRunway - Partner App| "Call Info Plus"]] App can connect to this created Service end point.

[[Image:contactsmanagercallinfoapi.png|751px|/Contactsmanagercallinfoapi.png]]

To transfer contact data, please install the latest version of the Contacts Manager Windows application and activate the Call Info functionality on the desired data sources. The manual of the Contacts Manager Windows application can be found here: [https://hostmr.de/myApps/ContactsManager/133006.html Download Manual].

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name ("ContactsManager", no blanks here please) - Domain (your platform domain) - App Password (generate one, 15 characters) - DB Password (generate one, 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager (when selecting the name, please do not use spaces.)
* [https://wiki.innovaphone.com/index.php?title=Howto:Contacts_Manager_-_MediaRunway_-_Partner_App#Configuration Configuration]



==Configuration==








After succesfully installing the application open the admin user interface. Now we will configure a connection that can be used as endpoint for license checks. To do this, press the "+"

[[Image:ContactsManager_admin_overview.png|451px|/ContactsManager_admin_overview.png]]

Next, you add a name and a description, select the PBX against which the license check is to be carried out, assign a user name and a password. We need the displayed URL for the connection to be set up.

[[Image:ContactsManager_admin_new_endpoint_overview2.png|451px|/ContactsManager_admin_new_endpoint_overview2.png]]

After saving the settings, the new connection appears in the general overview.

[[Image:ContactsManager_admin_overview_withconn.png|451px|/ContactsManager_admin_overview_withconn.png]]

Click on the created connection to get to the detailed view. Here you will find all the values required to set up the connection and also the link to download the Contacts Manger application from [https://www.kufgem.at/ Kufgem].

[[Image:ContactsManager_admin_overview_savedconn.png|448px|/ContactsManager_admin_overview_savedconn.png]]

===Assign licenses===
The necessary licenses can be ordered via innovaphone. These are then assigned to the admin object of the Contacts Manager app.

[[Image:ContactsManager_admin_assign_lic.png|802px|/ContactsManager_admin_assign_lic.png]]

===Contacts Manager Windows Application===
The next step is to download the installer file of the Contacts Manager Windows application. The link for the zipped installation file can be copied in the expanded view of the created connection ("Install file link"). The manual for the installation can be download here: [https://hostmr.de/myApps/ContactsManager/133006.html Download Manual].

Follow the installation instructions.

====Known issues====
* [up to and including version 2.24.0.9] After installing the Windows application, the required service does not start correctly in some cases. If the application cannot be reached, please start the Contacts Manager Windows service manually via the Services Manager.
* when changing the data source in the Contacts Manager, the directory within the Contacts app must be deleted once to initiate a complete re-sync (Thanks to Maik for this info)

====Using a created connection in the Contacts Manager Windows application====
Once the software has been successfully installed, you will be prompted to enter the data required to set up the connection when adding a new system. The necessary information can be found in the previously created connection in the Contacts Manager innovaphone app.

First, please define a name:

[[Image:Initial_Setup_1.png|802px|/Initial_Setup_1.png]]

The next step is to enter:
* Host-Name: The Host-Name is the DNS of your innovaphone app platform, for example https://your-appplatform.com
* System-Name: The System-Name can be found in the Devices app->Devices->Your PBX->Tab PBX->Tab Config. If the system name on your system is configured for use as a domain, you have already entered the system name as "Domain" when creating the app instance. The apps can be accessed for example via: https://your-appplatform.com/Syste-Name
* App-Instance name: The app instance name is the name you have assigned to your Contacts Manager app instance (in the AP Manager).

{| class="wikitable"
|+ Example
|-
! Not filled in !! Filled in
|-
| [[Image:Initial_Setup_2.png|300px|/Initial_Setup_2.png]] || [[Image:Initial_Setup_2_2_2.png|500px|/Initial_Setup_2_2_2.png]]
|}


The following is entered as the last step (use the details from the connection you previously created in the Contacts Manager app):
* Username
* Password
* Instance ID

{| class="wikitable"
|+ Example
|-
! Not filled in !! Filled in
|-
| [[Image:Initial_Setup_3.png|300px|/Initial_Setup_3.png]] || [[Image:Initial_Setup_3_2_2.png|500px|/Initial_Setup_3_2_2.png]]
|}


The connection is now established and the Contacts Manager Windows application can request the license from the Contacts Manager innovaphone app.

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Contacts Manager - MediaRunway - Partner App

2025-05-02T09:50:01Z

Mediarunway: /* Known issues up to and including version 2.24.0.9 */

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==


MediaRunway [https://mediarunway.com/myapps/ Contacts Manager]

==Certification Status==

{{Template:Compat_Status_referral_product_new|type=App}}

Testing of this product has been finalized June 2024.

==Category==

[[Category:Partner_Apps|{{PAGENAME}}]]
[[Category:3rdParty Directory Services|{{PAGENAME}}]]
{{Category:3rdParty Directory Services}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==



[[Image:MediaRunway-ContactsManager.png]]



Contacts Manager enables regular import of contacts from different data sources into the innovaphone Contacts App.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==




The application provides an interface that can be used to check the license and to save and restore the configuration of the Contacts Manager Windows application. Several connections can be configured to serve as endpoints. The Contacts Manager Windows application developed by [https://www.kufgem.at/ Kufgem] uses this connection to query the status of the license and to save its own configuration, which can be restored if necessary.

[[Image:contactsmanager_overview_3.png|805px]]

The Contacts Manager Windows Application developed by [https://www.kufgem.at/ Kufgem] can be used to aggregate data sources with contacts information and send the result to the Contacts App of the innovaphone App platform.

These data sources could be used:
* CSV file
* Excel file
* MS SQL
* Exchange, also 365 Exchange online
* ODBC 64Bit

The manual of the Contacts Manager Windows application can be found here: [https://hostmr.de/myApps/ContactsManager/133006.html Download Manual].

===Call Info API===

From Contacts Manager version 1.1.0.0 (133014 sr19) it is possible to store contacts data in the database of the app itself. Data will be published by the Contacts Manager Windows application if configured. Furthermore, it offers an additional "Contacts Manager Call Info API" object, that can be added via PBX Manager. This API object can be used by the [[ Howto:Call_Info_Plus_-_MediaRunway_-_Partner_App | "Call Info Plus"]] application to connect to the Contacts Manager App and to search for additional information on phone numbers. The [[ Howto:Call_Info_Plus_-_MediaRunway_-_Partner_App | "Call Info Plus"]] application is an adaptation of the [[Howto:CallInfo_-_MediaRunway_-_Partner_App | "Call Info"]] application to interact with the Contacts Manager.

[[Image:callinfoapi.png|782px]]








===Multi-PBX ready===




There are no known restrictions?

===Cloud ready===




There are no known restrictions?

==Licensing==


Licensing: innovaphone licensing

The number of Contacts Manager licenses to be purchased depends on the number of port licenses used. [https://www.innovaphone.com/de/services/lizenzen/partner-apps.html?app=Analytics&type=license#contactsmanager Here you will find the list how many licenses are need].

==Prerequisites==


* innovaphone licenses and systems >= V13r3
* actual windows system to install the sync software

==Versions==


===Compatible innovaphone firmware versions===

* MediaRunway Contacts Manager 1.x (133xxx)
** innovaphone V13r3

===Application versions used for interop testing===


* MediaRunway Contacts Manager 1.0.16.x (133000-133003)

** innovaphone IPVA V13r3 sr14
** innovaphone IPVA V13r3 sr16
* MediaRunway Contacts Manager 1.0.18.x (133006)

** innovaphone IPVA V13r3 sr18

==Installation==
After installing the App, adding the App instance and the App Object for the admin, one can start using "Contacts Manager". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_MediaRunway_-_Partner_App "Callback - Install App from App Store"] only with different names.

=== Contacts Manager Call Info API ===
The Contacts Manager has a second object to add called: "ContactsManager Call Info API"
This is a hidden app without UI to register our API as Service. The [[ Howto:Call_Info_Plus_-_MediaRunway_-_Partner_App | "Call Info Plus"]] App can connect to this created Service end point.

[[Image:contactsmanagercallinfoapi.png|751px]]

To transfer contact data, please install the latest version of the Contacts Manager Windows application and activate the Call Info functionality on the desired data sources. The manual of the Contacts Manager Windows application can be found here: [https://hostmr.de/myApps/ContactsManager/133006.html Download Manual].

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name ("ContactsManager", no blanks here please) - Domain (your platform domain) - App Password (generate one, 15 characters) - DB Password (generate one, 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager (when selecting the name, please do not use spaces.)
* [https://wiki.innovaphone.com/index.php?title=Howto:Contacts_Manager_-_MediaRunway_-_Partner_App#Configuration Configuration]



==Configuration==








After succesfully installing the application open the admin user interface. Now we will configure a connection that can be used as endpoint for license checks. To do this, press the "+"

[[Image:ContactsManager_admin_overview.png|451px]]

Next, you add a name and a description, select the PBX against which the license check is to be carried out, assign a user name and a password. We need the displayed URL for the connection to be set up.

[[Image:ContactsManager_admin_new_endpoint_overview2.png|451px]]

After saving the settings, the new connection appears in the general overview.

[[Image:ContactsManager_admin_overview_withconn.png|451px]]

Click on the created connection to get to the detailed view. Here you will find all the values required to set up the connection and also the link to download the Contacts Manger application from [https://www.kufgem.at/ Kufgem].

[[Image:ContactsManager_admin_overview_savedconn.png|448px]]

===Assign licenses===
The necessary licenses can be ordered via innovaphone. These are then assigned to the admin object of the Contacts Manager app.

[[Image:ContactsManager_admin_assign_lic.png|802px]]

===Contacts Manager Windows Application===
The next step is to download the installer file of the Contacts Manager Windows application. The link for the zipped installation file can be copied in the expanded view of the created connection ("Install file link"). The manual for the installation can be download here: [https://hostmr.de/myApps/ContactsManager/133006.html Download Manual].

Follow the installation instructions.

====Known issues====
* [up to and including version 2.24.0.9] After installing the Windows application, the required service does not start correctly in some cases. If the application cannot be reached, please start the Contacts Manager Windows service manually via the Services Manager.
* when changing the data source in the Contacts Manager, the directory within the Contacts app must be deleted once to initiate a complete re-sync

====Using a created connection in the Contacts Manager Windows application====
Once the software has been successfully installed, you will be prompted to enter the data required to set up the connection when adding a new system. The necessary information can be found in the previously created connection in the Contacts Manager innovaphone app.

First, please define a name:

[[Image:Initial_Setup_1.png|802px]]

The next step is to enter:
* Host-Name: The Host-Name is the DNS of your innovaphone app platform, for example https://your-appplatform.com
* System-Name: The System-Name can be found in the Devices app->Devices->Your PBX->Tab PBX->Tab Config. If the system name on your system is configured for use as a domain, you have already entered the system name as "Domain" when creating the app instance. The apps can be accessed for example via: https://your-appplatform.com/Syste-Name
* App-Instance name: The app instance name is the name you have assigned to your Contacts Manager app instance (in the AP Manager).

{| class="wikitable"
|+ Example
|-
! Not filled in !! Filled in
|-
| [[Image:Initial_Setup_2.png|300px]] || [[Image:Initial_Setup_2_2_2.png|500px]]
|}


The following is entered as the last step (use the details from the connection you previously created in the Contacts Manager app):
* Username
* Password
* Instance ID

{| class="wikitable"
|+ Example
|-
! Not filled in !! Filled in
|-
| [[Image:Initial_Setup_3.png|300px]] || [[Image:Initial_Setup_3_2_2.png|500px]]
|}


The connection is now established and the Contacts Manager Windows application can request the license from the Contacts Manager innovaphone app.

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Call Info Plus - MediaRunway - Partner App

2025-04-01T14:01:11Z

Mediarunway: /* Prerequisites */ min version of Contacts Manager

Howto:Service24h - MediaRunway - Partner App

2025-04-01T13:56:42Z

Mediarunway: /* Configuration */

[[Image:Mediarunway_company_logo_200.png|200px|right|/Mediarunway_company_logo_200.png|/Mediarunway_company_logo_200.png]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==

[[Category:Partner Apps|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px|/Mediarunway_company_logo_150_2.png|/Mediarunway_company_logo_150_2.png]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png|/Mediarunway-service24h.png|/Mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the ideal solution for managing on-call services where service staff are required to respond to incoming calls in a defined sequence. With Service24h, calls are forwarded sequentially to multiple numbers, ensuring that service requests are addressed promptly. The service sequence can be easily configured through the user-friendly app or automatically via an API.

Service24h ensures no critical calls are missed and provides a structured, automated approach to managing on-call staff. Whether through voicemail-based monitoring or direct queue management, Service24h adapts to your organization's needs to deliver fast, reliable call handling.

* Calls are forwarded to a list of predefined service staff in a specified order.
* Each agent is called for a configurable duration (X seconds) until one answers and confirms the call by pressing a designated key (DTMF tone).
* If no agent answers during the first cycle, the system restarts the call sequence as many times as configured.
* Supports internal and external phone numbers, allowing for a diverse and scalable on-call team.
* The agent list can be imported via CSV through the user app or by sending a CSV file to a dedicated HTTP API endpoint.
* View accumulated log data from past calls and their distribution. Logs are automatically deleted after a configurable number of days.

Voicemail Mode:

* Monitors an existing voicemail object in the PBX.
* When a call to the voicemail ends, its duration (age) is evaluated.
* If the call exceeds a configurable time limit, Service24h begins contacting service staff sequentially in a hierarchical, cyclic order.
* service staff can be internal or external and must confirm the call via DTMF to stop the sequence.
* If not confirmed, the system calls the next agent.
* If a agent confirms the call, one gets transfered to a configured drop target.

Direct Mode:

* Monitors a waiting queue object in the PBX.
* Incoming calls are distributed to service staff sequentially in a hierarchical, cyclic order.
* When an agent accepts a call, they are connected to the caller.
* Optionally, service staff can be required to press a DTMF key to confirm the call.
* If no agent is reached, the caller gets transfered to a configured drop target.

Use cases are:

* On-call duty management for technical support teams
* Emergency alert confirmation systems
* Ensuring urgent calls reach the appropriate staff in hierarchical order


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* Add, modify, or delete service staff manually or upload them via CSV.
* Sort service staff easily using drag-and-drop to change the order they are called.
* Temporarily deactivate a service staff member using a toggle switch.
* Configure specific start and end times/dates for each service staff member duties.
* Switch views by clicking the clock icon: if dots appear on the clock, service staff with past time configurations are displayed.
* Rows with past or future configurations are dimmed for better recognition of current and future entries.
* If only a name appears in the first line of a row, no time period is configured. If a time period is present, the name is displayed in the second line.

[[Image:mediarunway-service24h-user-teamlist.png|300px|/Mediarunway-service24h-user-teamlist.png|/Mediarunway-service24h-user-teamlist.png]]

[[Image:mediarunway-service24h-user-teamedit.png|300px|/Mediarunway-service24h-user-teamedit.png|/Mediarunway-service24h-user-teamedit.png]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|/Mediarunway-service24h-user-teamlist_import.png|/Mediarunway-service24h-user-teamlist_import.png]]

'''Admin App'''
* Set the PBX name (for master/slave scenarios).
* Configure call handling behavior.
** Choose between "Voicemail" and "Direct Call" operation modes.
{| class="wikitable"
|+ Admin app mode configurations
|-
! Voice mail !! Direct call
|-
| [[Image:mediarunway-service24h-admin-configuration-vm-mode.png|300px|/Mediarunway-service24h-admin-configuration-vm-mode.png|/Mediarunway-service24h-admin-configuration-vm-mode.png]] || [[Image:mediarunway-service24h-admin-configuration.png|300px|/Mediarunway-service24h-admin-configuration.png|/Mediarunway-service24h-admin-configuration.png]]
|}

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




Fully compatible with cloud environments with no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Perform the configuration in the Admin App
[[Image:mediarunway-service24h-admin-configuration.png|thumb|/Mediarunway-service24h-admin-configuration.png|/Mediarunway-service24h-admin-configuration.png]]
* '''Disabled''': It is possible to deactivate or activate the call logic of the app by using the provided switch. When deactivated, the app does not respond to any calls directed to the configured trigger object, and any configuration combination can be saved.
* '''Mode''':
** Voicemail: Use this mode if the service call should be routed to voicemail. If the call connects for the configurable minimum number of seconds, the service staff will be notified via a call that a new voicemail has been recorded.
*** Select the voicemail object that should be monitored. Note: The voicemail object can only be configured once across one or more Service24h apps!
** Direct Call: Use this mode if the service call should be transferred directly to a service staff member who accepts the call.
* '''Trigger WQ'''. This is the waiting queue to which the caller is routed in order to reach a service staff member. No group configuration should be performed here, as the routing logic is handled by the Service24h app.
** Note: The trigger waiting queue can only be configured once across one or more Service24h apps!
** Note: We recommend that the WQ announcement is configured with the parameter [https://wiki.innovaphone.com/index.php?title=Reference:Administration/PBX/Objects/Waiting_Queue#Announcements repeat=true] in the wq pbx objekt.
* '''Drop WQ''':
** "Voice mail" mode: If the “Voice mail” mode is selected, the “Drop WQ” announcement is played to the agent, provided the correct DTMF key has been pressed to confirm the call.
** "Direct call" mode: If the call is not accepted by a service staff member, the call is transferred to this waiting queue. If you do not wish for the call to end on a waiting queue (for example, if it should end on voicemail), configure a CFU (Call Forwarding Unconditional) on this drop waiting queue to the voicemail object. The drop waiting queue can be configured in one or more Service24h apps.
* '''Agent WQ''': This is the waiting queue that calls the service staff. If you have configured "DTMF confirm before transfer" and allowed sufficient time under "max call time (for DTMF input)", the service staff will hear the configured audio from this waiting queue.
** Note: The agent waiting queue can only be configured once across one or more Service24h apps!
** Note: On the PBX object of the agent waiting queue, an Announcment and an "Alert Timeout" of 0 must be configured.
** Note: We recommend that the WQ announcement is configured with the parameter [https://wiki.innovaphone.com/index.php?title=Reference:Administration/PBX/Objects/Waiting_Queue#Announcements repeat=true] in the wq pbx objekt.
** Note: We recommend, that the Agent WQ will be configured with only the g711a codec! This prevents audio codec problems. For calls only external to external, then g711a exlusive on the trunk should also work.
* '''Max loops''': This must be configured with a minimum value of 1. It represents the number of times the configured sequence for contacting the service staff should be attempted before the call is transferred to the drop waiting queue.
* '''Max ringing time''': This setting specifies how long the call should ring at the service staff’s extension before being answered.
* '''DTMF confirm before transfer''': This option can be enabled or disabled. When enabled, the agent must press the configured phone key number to accept the call. This is particularly useful when an external number is being called, as there may be scenarios (such as a voicemail picking up) where the call could be inadvertently accepted.
* '''Max call time (for DTMF input)''': Set the duration during which the service staff has time to press the phone key after answering the call from the agent waiting queue. (Consider the length of the audio file that informs the staff which DTMF key to press.)
* '''DTMF number''': This is the number that the service staff must press on their phone after answering the call from the agent waiting queue to accept the service call. Once this action is completed, call routing ends and, in direct mode, the service staff can speak with the calling party.
* '''Use caller E.164 in outgoing calls''': This option allows you to decide which number is displayed on the service staff’s phone before the call is answered. It is advisable to enable this feature because if multiple service staff members are called and, for example, the third staff member accepts the call, the other staff members may see a missed call and attempt to return the call unnecessarily. If they only see the number of the agent waiting queue, they will understand that they did not initiate the call.
* '''Log Retentiontime in Days''': Defines how long call distribution logs are stored before getting deleted automaticly.
* '''API Token''': If you wish to push information to the service staff via the API, click the reload icon in that row to generate an API token. If the token is no longer needed, clear the API token input field and click Save. When an active API token is present, the '''API Url''' and '''API Curl Example''' will also be displayed. The API Url is used in the API Curl Example. Additionally, a sample CSV for uploading is available in the Service24h User App by clicking on the hamburger menu and then selecting "Teamlist import."

* '''Adding destinations''': If you do NOT only configure external phone numbers in the user app, but also specify internal phone numbers, you must note the following: If the internal destination is directly or indirectly (via CFx) a WQ and this is configured with an alert timeout, then you must also activate “Announcement w/o Connect” for the WQ PBX object. Otherwise, if such a WQ is called without this flag, the call will ring endlessly!!! [Technical background, ICE errors then occur]

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [[#Configuration|Jump to Configuration]]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-04-01T13:55:43Z

Mediarunway: /* Configuration */

[[Image:Mediarunway_company_logo_200.png|200px|right|/Mediarunway_company_logo_200.png|/Mediarunway_company_logo_200.png]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==

[[Category:Partner Apps|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px|/Mediarunway_company_logo_150_2.png|/Mediarunway_company_logo_150_2.png]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png|/Mediarunway-service24h.png|/Mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the ideal solution for managing on-call services where service staff are required to respond to incoming calls in a defined sequence. With Service24h, calls are forwarded sequentially to multiple numbers, ensuring that service requests are addressed promptly. The service sequence can be easily configured through the user-friendly app or automatically via an API.

Service24h ensures no critical calls are missed and provides a structured, automated approach to managing on-call staff. Whether through voicemail-based monitoring or direct queue management, Service24h adapts to your organization's needs to deliver fast, reliable call handling.

* Calls are forwarded to a list of predefined service staff in a specified order.
* Each agent is called for a configurable duration (X seconds) until one answers and confirms the call by pressing a designated key (DTMF tone).
* If no agent answers during the first cycle, the system restarts the call sequence as many times as configured.
* Supports internal and external phone numbers, allowing for a diverse and scalable on-call team.
* The agent list can be imported via CSV through the user app or by sending a CSV file to a dedicated HTTP API endpoint.
* View accumulated log data from past calls and their distribution. Logs are automatically deleted after a configurable number of days.

Voicemail Mode:

* Monitors an existing voicemail object in the PBX.
* When a call to the voicemail ends, its duration (age) is evaluated.
* If the call exceeds a configurable time limit, Service24h begins contacting service staff sequentially in a hierarchical, cyclic order.
* service staff can be internal or external and must confirm the call via DTMF to stop the sequence.
* If not confirmed, the system calls the next agent.
* If a agent confirms the call, one gets transfered to a configured drop target.

Direct Mode:

* Monitors a waiting queue object in the PBX.
* Incoming calls are distributed to service staff sequentially in a hierarchical, cyclic order.
* When an agent accepts a call, they are connected to the caller.
* Optionally, service staff can be required to press a DTMF key to confirm the call.
* If no agent is reached, the caller gets transfered to a configured drop target.

Use cases are:

* On-call duty management for technical support teams
* Emergency alert confirmation systems
* Ensuring urgent calls reach the appropriate staff in hierarchical order


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* Add, modify, or delete service staff manually or upload them via CSV.
* Sort service staff easily using drag-and-drop to change the order they are called.
* Temporarily deactivate a service staff member using a toggle switch.
* Configure specific start and end times/dates for each service staff member duties.
* Switch views by clicking the clock icon: if dots appear on the clock, service staff with past time configurations are displayed.
* Rows with past or future configurations are dimmed for better recognition of current and future entries.
* If only a name appears in the first line of a row, no time period is configured. If a time period is present, the name is displayed in the second line.

[[Image:mediarunway-service24h-user-teamlist.png|300px|/Mediarunway-service24h-user-teamlist.png|/Mediarunway-service24h-user-teamlist.png]]

[[Image:mediarunway-service24h-user-teamedit.png|300px|/Mediarunway-service24h-user-teamedit.png|/Mediarunway-service24h-user-teamedit.png]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|/Mediarunway-service24h-user-teamlist_import.png|/Mediarunway-service24h-user-teamlist_import.png]]

'''Admin App'''
* Set the PBX name (for master/slave scenarios).
* Configure call handling behavior.
** Choose between "Voicemail" and "Direct Call" operation modes.
{| class="wikitable"
|+ Admin app mode configurations
|-
! Voice mail !! Direct call
|-
| [[Image:mediarunway-service24h-admin-configuration-vm-mode.png|300px|/Mediarunway-service24h-admin-configuration-vm-mode.png|/Mediarunway-service24h-admin-configuration-vm-mode.png]] || [[Image:mediarunway-service24h-admin-configuration.png|300px|/Mediarunway-service24h-admin-configuration.png|/Mediarunway-service24h-admin-configuration.png]]
|}

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




Fully compatible with cloud environments with no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Perform the configuration in the Admin App
[[Image:mediarunway-service24h-admin-configuration.png|thumb|/Mediarunway-service24h-admin-configuration.png|/Mediarunway-service24h-admin-configuration.png]]
* '''Disabled''': It is possible to deactivate or activate the call logic of the app by using the provided switch. When deactivated, the app does not respond to any calls directed to the configured trigger object, and any configuration combination can be saved.
* '''Mode''':
** Voicemail: Use this mode if the service call should be routed to voicemail. If the call connects for the configurable minimum number of seconds, the service staff will be notified via a call that a new voicemail has been recorded.
*** Select the voicemail object that should be monitored. Note: The voicemail object can only be configured once across one or more Service24h apps!
** Direct Call: Use this mode if the service call should be transferred directly to a service staff member who accepts the call.
* '''Trigger WQ'''. This is the waiting queue to which the caller is routed in order to reach a service staff member. No group configuration should be performed here, as the routing logic is handled by the Service24h app.
** Note: The trigger waiting queue can only be configured once across one or more Service24h apps!
** Note: We recommend that the WQ announcement is configured with the parameter [https://wiki.innovaphone.com/index.php?title=Reference:Administration/PBX/Objects/Waiting_Queue#Announcements repeat=true] in the wq pbx objekt.
* '''Drop WQ''':
** "Voice mail" mode: If the “Voice mail” mode is selected, the “Drop WQ” announcement is played to the agent, provided the correct DTMF key has been pressed to confirm the call.
** "Direct call" mode: If the call is not accepted by a service staff member, the call is transferred to this waiting queue. If you do not wish for the call to end on a waiting queue (for example, if it should end on voicemail), configure a CFU (Call Forwarding Unconditional) on this drop waiting queue to the voicemail object. The drop waiting queue can be configured in one or more Service24h apps.
* '''Agent WQ''': This is the waiting queue that calls the service staff. If you have configured "DTMF confirm before transfer" and allowed sufficient time under "max call time (for DTMF input)", the service staff will hear the configured audio from this waiting queue.
** Note: The agent waiting queue can only be configured once across one or more Service24h apps!
** Note: On the PBX object of the agent waiting queue, an Announcment and an "Alert Timeout" of 0 must be configured.
** Note: We recommend that the WQ announcement is configured with the parameter [https://wiki.innovaphone.com/index.php?title=Reference:Administration/PBX/Objects/Waiting_Queue#Announcements repeat=true] in the wq pbx objekt.
** Note: We recommend, that the Agent WQ will be configured with only the g711a codec! This prevents audio codec problems. For calls only external to external, then g711a exlusive on the trunk should also work.
* '''Max loops''': This must be configured with a minimum value of 1. It represents the number of times the configured sequence for contacting the service staff should be attempted before the call is transferred to the drop waiting queue.
* '''Max ringing time''': This setting specifies how long the call should ring at the service staff’s extension before being answered.
* '''DTMF confirm before transfer''': This option can be enabled or disabled. When enabled, the agent must press the configured phone key number to accept the call. This is particularly useful when an external number is being called, as there may be scenarios (such as a voicemail picking up) where the call could be inadvertently accepted.
* '''Max call time (for DTMF input)''': Set the duration during which the service staff has time to press the phone key after answering the call from the agent waiting queue. (Consider the length of the audio file that informs the staff which DTMF key to press.)
* '''DTMF number''': This is the number that the service staff must press on their phone after answering the call from the agent waiting queue to accept the service call. Once this action is completed, call routing ends and, in direct mode, the service staff can speak with the calling party.
* '''Use caller E.164 in outgoing calls''': This option allows you to decide which number is displayed on the service staff’s phone before the call is answered. It is advisable to enable this feature because if multiple service staff members are called and, for example, the third staff member accepts the call, the other staff members may see a missed call and attempt to return the call unnecessarily. If they only see the number of the agent waiting queue, they will understand that they did not initiate the call.
* '''Log Retentiontime in Days''': Defines how long call distribution logs are stored before getting deleted automaticly.
* '''API Token''': If you wish to push information to the service staff via the API, click the reload icon in that row to generate an API token. If the token is no longer needed, clear the API token input field and click Save. When an active API token is present, the '''API Url''' and '''API Curl Example''' will also be displayed. The API Url is used in the API Curl Example. Additionally, a sample CSV for uploading is available in the Service24h User App by clicking on the hamburger menu and then selecting "Teamlist import."

* '''Adding destinations''': If you do NOT only configure external phone numbers in the user app, but also specify internal phone numbers, you must note the following: If the internal destination is directly or indirectly (via CFx) a WQ and this is configured with an alert timeout, then you must also activate “Announcement w/o Connect” for the WQ PBX object. Otherwise, if such a WQ is called without this flag, the call will ring endlessly!!! [Technical background, ICE errors then occur]

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [[#Configuration|Jump to Configuration]]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

File:Mediarunway-service24h-admin-configuration-vm-mode.png

2025-04-01T11:52:45Z

Mediarunway:

Howto:Service24h - MediaRunway - Partner App

2025-04-01T11:52:20Z

Mediarunway: /* Functions */

[[Image:Mediarunway_company_logo_200.png|200px|right|/Mediarunway_company_logo_200.png]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==

[[Category:Partner Apps|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px|/Mediarunway_company_logo_150_2.png]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png|/Mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the ideal solution for managing on-call services where service staff are required to respond to incoming calls in a defined sequence. With Service24h, calls are forwarded sequentially to multiple numbers, ensuring that service requests are addressed promptly. The service sequence can be easily configured through the user-friendly app or automatically via an API.

Service24h ensures no critical calls are missed and provides a structured, automated approach to managing on-call staff. Whether through voicemail-based monitoring or direct queue management, Service24h adapts to your organization's needs to deliver fast, reliable call handling.

* Calls are forwarded to a list of predefined service staff in a specified order.
* Each agent is called for a configurable duration (X seconds) until one answers and confirms the call by pressing a designated key (DTMF tone).
* If no agent answers during the first cycle, the system restarts the call sequence as many times as configured.
* Supports internal and external phone numbers, allowing for a diverse and scalable on-call team.
* The agent list can be imported via CSV through the user app or by sending a CSV file to a dedicated HTTP API endpoint.
* View accumulated log data from past calls and their distribution. Logs are automatically deleted after a configurable number of days.

Voicemail Mode:

* Monitors an existing voicemail object in the PBX.
* When a call to the voicemail ends, its duration (age) is evaluated.
* If the call exceeds a configurable time limit, Service24h begins contacting service staff sequentially in a hierarchical, cyclic order.
* service staff can be internal or external and must confirm the call via DTMF to stop the sequence.
* If not confirmed, the system calls the next agent.
* If a agent confirms the call, one gets transfered to a configured drop target.

Direct Mode:

* Monitors a waiting queue object in the PBX.
* Incoming calls are distributed to service staff sequentially in a hierarchical, cyclic order.
* When an agent accepts a call, they are connected to the caller.
* Optionally, service staff can be required to press a DTMF key to confirm the call.
* If no agent is reached, the caller gets transfered to a configured drop target.

Use cases are:

* On-call duty management for technical support teams
* Emergency alert confirmation systems
* Ensuring urgent calls reach the appropriate staff in hierarchical order


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* Add, modify, or delete service staff manually or upload them via CSV.
* Sort service staff easily using drag-and-drop to change the order they are called.
* Temporarily deactivate a service staff member using a toggle switch.
* Configure specific start and end times/dates for each service staff member duties.
* Switch views by clicking the clock icon: if dots appear on the clock, service staff with past time configurations are displayed.
* Rows with past or future configurations are dimmed for better recognition of current and future entries.
* If only a name appears in the first line of a row, no time period is configured. If a time period is present, the name is displayed in the second line.

[[Image:mediarunway-service24h-user-teamlist.png|300px|User GUI teamlist|/Mediarunway-service24h-user-teamlist.png]]

[[Image:mediarunway-service24h-user-teamedit.png|300px|User GUI Edit team member|/Mediarunway-service24h-user-teamedit.png]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|User GUI teamlist import|/Mediarunway-service24h-user-teamlist_import.png]]

'''Admin App'''
* Set the PBX name (for master/slave scenarios).
* Configure call handling behavior.
** Choose between "Voicemail" and "Direct Call" operation modes.
{| class="wikitable"
|+ Admin app mode configurations
|-
! Voice mail !! Direct call
|-
| [[Image:mediarunway-service24h-admin-configuration-vm-mode.png|300px|Admin GUI VM configuration|/Mediarunway-service24h-admin-configuration-vm-mode.png]] || [[Image:mediarunway-service24h-admin-configuration.png|300px|Admin GUI Direct Call configuration|/Mediarunway-service24h-admin-configuration.png]]
|}

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




Fully compatible with cloud environments with no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Perform the configuration in the Admin App
[[Image:mediarunway-service24h-admin-configuration.png|thumb|Admin GUI configuration|/Mediarunway-service24h-admin-configuration.png]]
* '''Disabled''': It is possible to deactivate or activate the call logic of the app by using the provided switch. When deactivated, the app does not respond to any calls directed to the configured trigger object, and any configuration combination can be saved.
* '''Mode''':
** Voicemail: Use this mode if the service call should be routed to voicemail. If the call connects for the configurable minimum number of seconds, the service staff will be notified via a call that a new voicemail has been recorded.
*** Select the voicemail object that should be monitored. Note: The voicemail object can only be configured once across one or more Service24h apps!
** Direct Call: Use this mode if the service call should be transferred directly to a service staff member who accepts the call.
* '''Trigger WQ'''. This is the work queue to which the caller is routed in order to reach a service staff member. No group configuration should be performed here, as the routing logic is handled by the Service24h app. Note: The trigger work queue can only be configured once across one or more Service24h apps!
* '''Drop WQ''': If the user is not accepted by a service staff member, the call is transferred to this work queue. If you do not wish for the call to end on a work queue (for example, if it should end on voicemail), configure a CFU (Call Forwarding Unconditional) on this drop work queue to the voicemail object. The drop work queue can be configured in one or more Service24h apps.
* '''Agent WQ''': This is the work queue that calls the service staff. If you have configured "DTMF confirm before transfer" and allowed sufficient time under "max call time (for DTMF input)", the service staff will hear the configured audio from this work queue.
** Note: The agent work queue can only be configured once across one or more Service24h apps!
** Note: On the PBX object of the agent work queue, an Announcment and an "Alert Timeout" of 0 must be configured.
** Note: We recommend, that the Agent WQ will be configured with only the g711a codec! This prevents audio codec problems.
* '''Max loops''': This must be configured with a minimum value of 1. It represents the number of times the configured sequence for contacting the service staff should be attempted before the call is transferred to the drop work queue.
* '''Max ringing time''': This setting specifies how long the call should ring at the service staff’s extension before being answered.
* '''DTMF confirm before transfer''': This option can be enabled or disabled. When enabled, the agent must press the configured phone key number to accept the call. This is particularly useful when an external number is being called, as there may be scenarios (such as a voicemail picking up) where the call could be inadvertently accepted.
* '''Max call time (for DTMF input)''': Set the duration during which the service staff has time to press the phone key after answering the call from the agent work queue. (Consider the length of the audio file that informs the staff which DTMF key to press.)
* '''DTMF number''': This is the number that the service staff must press on their phone after answering the call from the agent work queue to accept the service call. Once this action is completed, call routing ends and, in direct mode, the service staff can speak with the calling party.
* '''Use caller E.164 in outgoing calls''': This option allows you to decide which number is displayed on the service staff’s phone before the call is answered. It is advisable to enable this feature because if multiple service staff members are called and, for example, the third staff member accepts the call, the other staff members may see a missed call and attempt to return the call unnecessarily. If they only see the number of the agent work queue, they will understand that they did not initiate the call.
* '''Log Retentiontime in Days''': Defines how long call distribution logs are stored before getting deleted automaticly.
* '''API Token''': If you wish to push information to the service staff via the API, click the reload icon in that row to generate an API token. If the token is no longer needed, clear the API token input field and click Save. When an active API token is present, the '''API Url''' and '''API Curl Example''' will also be displayed. The API Url is used in the API Curl Example. Additionally, a sample CSV for uploading is available in the Service24h User App by clicking on the hamburger menu and then selecting "Teamlist import."

* '''Adding destinations''': If you do NOT only configure external phone numbers in the user app, but also specify internal phone numbers, you must note the following: If the internal destination is directly or indirectly (via CFx) a WQ and this is configured with an alert timeout, then you must also activate “Announcement w/o Connect” for the WQ PBX object. Otherwise, if such a WQ is called without this flag, the call will ring endlessly!!! [Technical background, ICE errors then occur]

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [[#Configuration|Jump to Configuration]]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

File:Mediarunway-service24h-admin-configuration.png

2025-04-01T11:46:26Z

Mediarunway: Mediarunway uploaded a new version of File:Mediarunway-service24h-admin-configuration.png

Howto:Service24h - MediaRunway - Partner App

2025-04-01T11:35:59Z

Mediarunway: /* Configuration */ wq ICE problems prevent with "Announcement w/o Connect" checkbox

[[Image:Mediarunway_company_logo_200.png|200px|right|/Mediarunway_company_logo_200.png]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==

[[Category:Partner Apps|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px|/Mediarunway_company_logo_150_2.png]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png|/Mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the ideal solution for managing on-call services where service staff are required to respond to incoming calls in a defined sequence. With Service24h, calls are forwarded sequentially to multiple numbers, ensuring that service requests are addressed promptly. The service sequence can be easily configured through the user-friendly app or automatically via an API.

Service24h ensures no critical calls are missed and provides a structured, automated approach to managing on-call staff. Whether through voicemail-based monitoring or direct queue management, Service24h adapts to your organization's needs to deliver fast, reliable call handling.

* Calls are forwarded to a list of predefined service staff in a specified order.
* Each agent is called for a configurable duration (X seconds) until one answers and confirms the call by pressing a designated key (DTMF tone).
* If no agent answers during the first cycle, the system restarts the call sequence as many times as configured.
* Supports internal and external phone numbers, allowing for a diverse and scalable on-call team.
* The agent list can be imported via CSV through the user app or by sending a CSV file to a dedicated HTTP API endpoint.
* View accumulated log data from past calls and their distribution. Logs are automatically deleted after a configurable number of days.

Voicemail Mode:

* Monitors an existing voicemail object in the PBX.
* When a call to the voicemail ends, its duration (age) is evaluated.
* If the call exceeds a configurable time limit, Service24h begins contacting service staff sequentially in a hierarchical, cyclic order.
* service staff can be internal or external and must confirm the call via DTMF to stop the sequence.
* If not confirmed, the system calls the next agent.
* If a agent confirms the call, one gets transfered to a configured drop target.

Direct Mode:

* Monitors a waiting queue object in the PBX.
* Incoming calls are distributed to service staff sequentially in a hierarchical, cyclic order.
* When an agent accepts a call, they are connected to the caller.
* Optionally, service staff can be required to press a DTMF key to confirm the call.
* If no agent is reached, the caller gets transfered to a configured drop target.

Use cases are:

* On-call duty management for technical support teams
* Emergency alert confirmation systems
* Ensuring urgent calls reach the appropriate staff in hierarchical order


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* Add, modify, or delete service staff manually or upload them via CSV.
* Sort service staff easily using drag-and-drop to change the order they are called.
* Temporarily deactivate a service staff member using a toggle switch.
* Configure specific start and end times/dates for each service staff member duties.
* Switch views by clicking the clock icon: if dots appear on the clock, service staff with past time configurations are displayed.
* Rows with past or future configurations are dimmed for better recognition of current and future entries.
* If only a name appears in the first line of a row, no time period is configured. If a time period is present, the name is displayed in the second line.

[[Image:mediarunway-service24h-user-teamlist.png|300px|User GUI teamlist|/Mediarunway-service24h-user-teamlist.png]]

[[Image:mediarunway-service24h-user-teamedit.png|300px|User GUI Edit team member|/Mediarunway-service24h-user-teamedit.png]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|User GUI teamlist import|/Mediarunway-service24h-user-teamlist_import.png]]

'''Admin App'''
* Set the PBX name (for master/slave scenarios).
* Configure call handling behavior.
** Choose between "Voicemail" and "Direct Call" operation modes.
[[Image:mediarunway-service24h-admin-configuration.png|300px|Admin GUI configuration|/Mediarunway-service24h-admin-configuration.png]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




Fully compatible with cloud environments with no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Perform the configuration in the Admin App
[[Image:mediarunway-service24h-admin-configuration.png|thumb|Admin GUI configuration|/Mediarunway-service24h-admin-configuration.png]]
* '''Disabled''': It is possible to deactivate or activate the call logic of the app by using the provided switch. When deactivated, the app does not respond to any calls directed to the configured trigger object, and any configuration combination can be saved.
* '''Mode''':
** Voicemail: Use this mode if the service call should be routed to voicemail. If the call connects for the configurable minimum number of seconds, the service staff will be notified via a call that a new voicemail has been recorded.
*** Select the voicemail object that should be monitored. Note: The voicemail object can only be configured once across one or more Service24h apps!
** Direct Call: Use this mode if the service call should be transferred directly to a service staff member who accepts the call.
* '''Trigger WQ'''. This is the work queue to which the caller is routed in order to reach a service staff member. No group configuration should be performed here, as the routing logic is handled by the Service24h app. Note: The trigger work queue can only be configured once across one or more Service24h apps!
* '''Drop WQ''': If the user is not accepted by a service staff member, the call is transferred to this work queue. If you do not wish for the call to end on a work queue (for example, if it should end on voicemail), configure a CFU (Call Forwarding Unconditional) on this drop work queue to the voicemail object. The drop work queue can be configured in one or more Service24h apps.
* '''Agent WQ''': This is the work queue that calls the service staff. If you have configured "DTMF confirm before transfer" and allowed sufficient time under "max call time (for DTMF input)", the service staff will hear the configured audio from this work queue.
** Note: The agent work queue can only be configured once across one or more Service24h apps!
** Note: On the PBX object of the agent work queue, an Announcment and an "Alert Timeout" of 0 must be configured.
** Note: We recommend, that the Agent WQ will be configured with only the g711a codec! This prevents audio codec problems.
* '''Max loops''': This must be configured with a minimum value of 1. It represents the number of times the configured sequence for contacting the service staff should be attempted before the call is transferred to the drop work queue.
* '''Max ringing time''': This setting specifies how long the call should ring at the service staff’s extension before being answered.
* '''DTMF confirm before transfer''': This option can be enabled or disabled. When enabled, the agent must press the configured phone key number to accept the call. This is particularly useful when an external number is being called, as there may be scenarios (such as a voicemail picking up) where the call could be inadvertently accepted.
* '''Max call time (for DTMF input)''': Set the duration during which the service staff has time to press the phone key after answering the call from the agent work queue. (Consider the length of the audio file that informs the staff which DTMF key to press.)
* '''DTMF number''': This is the number that the service staff must press on their phone after answering the call from the agent work queue to accept the service call. Once this action is completed, call routing ends and, in direct mode, the service staff can speak with the calling party.
* '''Use caller E.164 in outgoing calls''': This option allows you to decide which number is displayed on the service staff’s phone before the call is answered. It is advisable to enable this feature because if multiple service staff members are called and, for example, the third staff member accepts the call, the other staff members may see a missed call and attempt to return the call unnecessarily. If they only see the number of the agent work queue, they will understand that they did not initiate the call.
* '''Log Retentiontime in Days''': Defines how long call distribution logs are stored before getting deleted automaticly.
* '''API Token''': If you wish to push information to the service staff via the API, click the reload icon in that row to generate an API token. If the token is no longer needed, clear the API token input field and click Save. When an active API token is present, the '''API Url''' and '''API Curl Example''' will also be displayed. The API Url is used in the API Curl Example. Additionally, a sample CSV for uploading is available in the Service24h User App by clicking on the hamburger menu and then selecting "Teamlist import."

* '''Adding destinations''': If you do NOT only configure external phone numbers in the user app, but also specify internal phone numbers, you must note the following: If the internal destination is directly or indirectly (via CFx) a WQ and this is configured with an alert timeout, then you must also activate “Announcement w/o Connect” for the WQ PBX object. Otherwise, if such a WQ is called without this flag, the call will ring endlessly!!! [Technical background, ICE errors then occur]

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [[#Configuration|Jump to Configuration]]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-04-01T10:33:13Z

Mediarunway: /* Configuration */ wq with g711a info

[[Image:Mediarunway_company_logo_200.png|200px|right|/Mediarunway_company_logo_200.png]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==

[[Category:Partner Apps|{{PAGENAME}}]]
[[Category:3rdParty CTI and integrations|{{PAGENAME}}]]
{{Category:3rdParty CTI and integrations}}

==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px|/Mediarunway_company_logo_150_2.png]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png|/Mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the ideal solution for managing on-call services where service staff are required to respond to incoming calls in a defined sequence. With Service24h, calls are forwarded sequentially to multiple numbers, ensuring that service requests are addressed promptly. The service sequence can be easily configured through the user-friendly app or automatically via an API.

Service24h ensures no critical calls are missed and provides a structured, automated approach to managing on-call staff. Whether through voicemail-based monitoring or direct queue management, Service24h adapts to your organization's needs to deliver fast, reliable call handling.

* Calls are forwarded to a list of predefined service staff in a specified order.
* Each agent is called for a configurable duration (X seconds) until one answers and confirms the call by pressing a designated key (DTMF tone).
* If no agent answers during the first cycle, the system restarts the call sequence as many times as configured.
* Supports internal and external phone numbers, allowing for a diverse and scalable on-call team.
* The agent list can be imported via CSV through the user app or by sending a CSV file to a dedicated HTTP API endpoint.
* View accumulated log data from past calls and their distribution. Logs are automatically deleted after a configurable number of days.

Voicemail Mode:

* Monitors an existing voicemail object in the PBX.
* When a call to the voicemail ends, its duration (age) is evaluated.
* If the call exceeds a configurable time limit, Service24h begins contacting service staff sequentially in a hierarchical, cyclic order.
* service staff can be internal or external and must confirm the call via DTMF to stop the sequence.
* If not confirmed, the system calls the next agent.
* If a agent confirms the call, one gets transfered to a configured drop target.

Direct Mode:

* Monitors a waiting queue object in the PBX.
* Incoming calls are distributed to service staff sequentially in a hierarchical, cyclic order.
* When an agent accepts a call, they are connected to the caller.
* Optionally, service staff can be required to press a DTMF key to confirm the call.
* If no agent is reached, the caller gets transfered to a configured drop target.

Use cases are:

* On-call duty management for technical support teams
* Emergency alert confirmation systems
* Ensuring urgent calls reach the appropriate staff in hierarchical order


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* Add, modify, or delete service staff manually or upload them via CSV.
* Sort service staff easily using drag-and-drop to change the order they are called.
* Temporarily deactivate a service staff member using a toggle switch.
* Configure specific start and end times/dates for each service staff member duties.
* Switch views by clicking the clock icon: if dots appear on the clock, service staff with past time configurations are displayed.
* Rows with past or future configurations are dimmed for better recognition of current and future entries.
* If only a name appears in the first line of a row, no time period is configured. If a time period is present, the name is displayed in the second line.

[[Image:mediarunway-service24h-user-teamlist.png|300px|User GUI teamlist|/Mediarunway-service24h-user-teamlist.png]]

[[Image:mediarunway-service24h-user-teamedit.png|300px|User GUI Edit team member|/Mediarunway-service24h-user-teamedit.png]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|User GUI teamlist import|/Mediarunway-service24h-user-teamlist_import.png]]

'''Admin App'''
* Set the PBX name (for master/slave scenarios).
* Configure call handling behavior.
** Choose between "Voicemail" and "Direct Call" operation modes.
[[Image:mediarunway-service24h-admin-configuration.png|300px|Admin GUI configuration|/Mediarunway-service24h-admin-configuration.png]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




Fully compatible with cloud environments with no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Perform the configuration in the Admin App
[[Image:mediarunway-service24h-admin-configuration.png|thumb|Admin GUI configuration|/Mediarunway-service24h-admin-configuration.png]]
* '''Disabled''': It is possible to deactivate or activate the call logic of the app by using the provided switch. When deactivated, the app does not respond to any calls directed to the configured trigger object, and any configuration combination can be saved.
* '''Mode''':
** Voicemail: Use this mode if the service call should be routed to voicemail. If the call connects for the configurable minimum number of seconds, the service staff will be notified via a call that a new voicemail has been recorded.
*** Select the voicemail object that should be monitored. Note: The voicemail object can only be configured once across one or more Service24h apps!
** Direct Call: Use this mode if the service call should be transferred directly to a service staff member who accepts the call.
* '''Trigger WQ'''. This is the work queue to which the caller is routed in order to reach a service staff member. No group configuration should be performed here, as the routing logic is handled by the Service24h app. Note: The trigger work queue can only be configured once across one or more Service24h apps!
* '''Drop WQ''': If the user is not accepted by a service staff member, the call is transferred to this work queue. If you do not wish for the call to end on a work queue (for example, if it should end on voicemail), configure a CFU (Call Forwarding Unconditional) on this drop work queue to the voicemail object. The drop work queue can be configured in one or more Service24h apps.
* '''Agent WQ''': This is the work queue that calls the service staff. If you have configured "DTMF confirm before transfer" and allowed sufficient time under "max call time (for DTMF input)", the service staff will hear the configured audio from this work queue.
** Note: The agent work queue can only be configured once across one or more Service24h apps!
** Note: On the PBX object of the agent work queue, an Announcment and an "Alert Timeout" of 0 must be configured.
** Note: We recommend, that the Agent WQ will be configured with only the g711a codec! This prevents audio codec problems.
* '''Max loops''': This must be configured with a minimum value of 1. It represents the number of times the configured sequence for contacting the service staff should be attempted before the call is transferred to the drop work queue.
* '''Max ringing time''': This setting specifies how long the call should ring at the service staff’s extension before being answered.
* '''DTMF confirm before transfer''': This option can be enabled or disabled. When enabled, the agent must press the configured phone key number to accept the call. This is particularly useful when an external number is being called, as there may be scenarios (such as a voicemail picking up) where the call could be inadvertently accepted.
* '''Max call time (for DTMF input)''': Set the duration during which the service staff has time to press the phone key after answering the call from the agent work queue. (Consider the length of the audio file that informs the staff which DTMF key to press.)
* '''DTMF number''': This is the number that the service staff must press on their phone after answering the call from the agent work queue to accept the service call. Once this action is completed, call routing ends and, in direct mode, the service staff can speak with the calling party.
* '''Use caller E.164 in outgoing calls''': This option allows you to decide which number is displayed on the service staff’s phone before the call is answered. It is advisable to enable this feature because if multiple service staff members are called and, for example, the third staff member accepts the call, the other staff members may see a missed call and attempt to return the call unnecessarily. If they only see the number of the agent work queue, they will understand that they did not initiate the call.
* '''Log Retentiontime in Days''': Defines how long call distribution logs are stored before getting deleted automaticly.
* '''API Token''': If you wish to push information to the service staff via the API, click the reload icon in that row to generate an API token. If the token is no longer needed, clear the API token input field and click Save. When an active API token is present, the '''API Url''' and '''API Curl Example''' will also be displayed. The API Url is used in the API Curl Example. Additionally, a sample CSV for uploading is available in the Service24h User App by clicking on the hamburger menu and then selecting "Teamlist import."

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [[#Configuration|Jump to Configuration]]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Pinboard - MediaRunway - Partner App

2025-01-18T16:25:10Z

Mediarunway: /* Configuration */

File:MR-Pinboard App-ApiAccess.png

2025-01-18T16:22:03Z

Mediarunway:

Howto:Pinboard - MediaRunway - Partner App

2025-01-18T16:21:15Z

Mediarunway: /* Configuration */

Howto:Pinboard - MediaRunway - Partner App

2025-01-18T16:09:32Z

Mediarunway: /* Compatible innovaphone firmware versions */

Howto:Service24h - MediaRunway - Partner App

2025-01-07T21:28:45Z

Mediarunway: /* Functions */

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==


==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the solution for the on-call service, where service staff should ring one after the other and in a specific order to take over a pending service call. And creating the service sequence is very easy with the user app or automatically via an API.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* add, change or delete manually the service staffs or upload them via csv
* sort the service staff by drag and drop
* deactivate temporary a service staff via switch
* configure a specific start and end time/date for a service staff
* with a click on the clock button in the headline, you can change the view. if you can see the clock with dots, then also the configured user(s) with a time in the past are shown
* if a row is not good readable, this row configured for a time period in the past or the future, so you could better recognize which of the rows are actual relevant and in the future
* if in the first line of a row is a name displayed than there is no time period configured for this entry/staff. If there is a time period displayed then the name is displayed in the second line of the row
[[Image:mediarunway-service24h-user-teamlist.png|300px|alt=User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|alt=User GUI teamlist import]]

'''Admin App'''
* set the pbx name (for master/slave scenarios)
* configure the calling behavior
** two modes are available "voicemail" or "direct call"
[[Image:mediarunway-service24h-admin-configuration.png|300px|alt=Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




There are no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Do the configuration in the admin app
[[Image:mediarunway-service24h-admin-configuration.png|thumb|alt=Admin GUI configuration]]
* it is possible to deactivate/activate the call logic of the app by set the switch. Then the app doesn´t react to any call to the configured trigger object and in deactivate state any config combination could be saved.
* 1. choose the mode voicemail or direct call
** voicemail is used if the service call should be routed to the voicemail and if the call was connected with the configureable minimum seconds the the service staffs will be informed via call that there is a new voicemail recorded
*** select the voicemail object which should be observed. The voicemail could only be configured once in one or more service24h apps!
** direct call is used if the service call should be directly transfered to a service staff who accepts the call
*** select the trigger wq, this wq where the caller is routed to to get a service staff. Here no group config should be done, because the routing logic is done by the service24h app. The trigger wq could only be configured once in one or more service24h apps!
*** select the drop wq, if the user isn´t accepted by a service staff then the call is transfered to that wq. if you didn´t want end on a wq, for example on a voicemail, then do on this drop wq a cfu to the voicemail object. The drop wq could be configured in one or more service24h apps.
** select the agent wq, this is the wq which calls the service staffs, so if you configure "DTMF cm before transfer" and enough time at "max call time (for DTMF input) the service staff will hear the configured audio from this wq.
*** the agent wq could only be configured once in one or more service24h apps!
*** on the wq pbx object of the agent wq there must be configured a "Alert Timeout" of 0
* max loops: must be configured with a minimum of 1, thats the counter how often the configured sequence of the staffs should be called before the call will be transfered to the drop wq.
* max ringing time: the time how long it should be ring at the service staff, to take the call
* DTMF confirm before transfer: could be switched on or of, if switched on the agent has to press the configured phonekey number to accept a call. This is helpfull if an external number will be called, because there are different scenarios like a mailbox which could also accept the call
* max call time (for DTMF input): set the time the staff has time to press on the phonekey after he has taken the call from the agent wq (think about how long the audio file take to inform the staff which dtmf is to push)
* DTMF number: this number the service staff has to push on his phonekey after he has taken the call from the agent wq to accept the service call (after that call routing ends and in direct mode the service staff could speak with the calling party)
* Use caller e164 in outgoing calls: you could decide which number the service staff will see on his phone before he takes the call. Please think about to switch it on, because if more then one service staff will be called and for example the 3rd staff will accept the call, the two other staffs see a missed call and maybe try to call the number, but its not necessary. If they see only the number of the agent wq, they know that they have not call this number.
* API Token: if you want to push the service staff via api then press on the reload icon in that row to generate an api token. If you have pressed on it and it isn´t needed anymore, then you can clear the input field of the api token and click on save. If you have an active api token, then there will be also shown "API Url" and "API Curl Example", the API Url is also shown and used in the API Curl Example. You got a sample csv for uploading in the service24h user app by click on the hamburgermenu and then a click on "Teamlist import"

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-01-07T21:28:18Z

Mediarunway: /* Functions */

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==


==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the solution for the on-call service, where service staff should ring one after the other and in a specific order to take over a pending service call. And creating the service sequence is very easy with the user app or automatically via an API.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* add, change or delete manually the service staffs or upload them via csv
* sort the service staff by drag and drop
* deactivate temporary a service staff via switch
* configure a specific start and end time/date for a service staff
* with a click on the clock button in the headline, you can change the view. if you can see the clock with dots, then also the configured user(s) with a time in the past are shown
* if a row is not good readable, this row configured for a time period in the past or the future, so you could better recognize which of the rows are actual relevant and in the future
* if in the first line of one row is a name displayed than there is no time period configured for this entry/staff. If there is a time period displayed then the name is displayed in the second line of the row
[[Image:mediarunway-service24h-user-teamlist.png|300px|alt=User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|alt=User GUI teamlist import]]

'''Admin App'''
* set the pbx name (for master/slave scenarios)
* configure the calling behavior
** two modes are available "voicemail" or "direct call"
[[Image:mediarunway-service24h-admin-configuration.png|300px|alt=Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




There are no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Do the configuration in the admin app
[[Image:mediarunway-service24h-admin-configuration.png|thumb|alt=Admin GUI configuration]]
* it is possible to deactivate/activate the call logic of the app by set the switch. Then the app doesn´t react to any call to the configured trigger object and in deactivate state any config combination could be saved.
* 1. choose the mode voicemail or direct call
** voicemail is used if the service call should be routed to the voicemail and if the call was connected with the configureable minimum seconds the the service staffs will be informed via call that there is a new voicemail recorded
*** select the voicemail object which should be observed. The voicemail could only be configured once in one or more service24h apps!
** direct call is used if the service call should be directly transfered to a service staff who accepts the call
*** select the trigger wq, this wq where the caller is routed to to get a service staff. Here no group config should be done, because the routing logic is done by the service24h app. The trigger wq could only be configured once in one or more service24h apps!
*** select the drop wq, if the user isn´t accepted by a service staff then the call is transfered to that wq. if you didn´t want end on a wq, for example on a voicemail, then do on this drop wq a cfu to the voicemail object. The drop wq could be configured in one or more service24h apps.
** select the agent wq, this is the wq which calls the service staffs, so if you configure "DTMF cm before transfer" and enough time at "max call time (for DTMF input) the service staff will hear the configured audio from this wq.
*** the agent wq could only be configured once in one or more service24h apps!
*** on the wq pbx object of the agent wq there must be configured a "Alert Timeout" of 0
* max loops: must be configured with a minimum of 1, thats the counter how often the configured sequence of the staffs should be called before the call will be transfered to the drop wq.
* max ringing time: the time how long it should be ring at the service staff, to take the call
* DTMF confirm before transfer: could be switched on or of, if switched on the agent has to press the configured phonekey number to accept a call. This is helpfull if an external number will be called, because there are different scenarios like a mailbox which could also accept the call
* max call time (for DTMF input): set the time the staff has time to press on the phonekey after he has taken the call from the agent wq (think about how long the audio file take to inform the staff which dtmf is to push)
* DTMF number: this number the service staff has to push on his phonekey after he has taken the call from the agent wq to accept the service call (after that call routing ends and in direct mode the service staff could speak with the calling party)
* Use caller e164 in outgoing calls: you could decide which number the service staff will see on his phone before he takes the call. Please think about to switch it on, because if more then one service staff will be called and for example the 3rd staff will accept the call, the two other staffs see a missed call and maybe try to call the number, but its not necessary. If they see only the number of the agent wq, they know that they have not call this number.
* API Token: if you want to push the service staff via api then press on the reload icon in that row to generate an api token. If you have pressed on it and it isn´t needed anymore, then you can clear the input field of the api token and click on save. If you have an active api token, then there will be also shown "API Url" and "API Curl Example", the API Url is also shown and used in the API Curl Example. You got a sample csv for uploading in the service24h user app by click on the hamburgermenu and then a click on "Teamlist import"

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-01-07T21:26:40Z

Mediarunway: /* Functions */

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==


==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the solution for the on-call service, where service staff should ring one after the other and in a specific order to take over a pending service call. And creating the service sequence is very easy with the user app or automatically via an API.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* add, change or delete manually the service staffs or upload them via csv
* sort the service staff by drag and drop
* deactivate temporary a service staff via switch
* configure a specific start and end time/date for a service staff
* with a click on the clock button in the headline, you can change the view. if you can see the clock with dots, then also the configured user(s) with a time in the past are shown.
* if a row is not good readable, this row configured for a time period in the past or the future, so you could better recognize which of the rows are actual relevant and in the future.
[[Image:mediarunway-service24h-user-teamlist.png|300px|alt=User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|alt=User GUI teamlist import]]

'''Admin App'''
* set the pbx name (for master/slave scenarios)
* configure the calling behavior
** two modes are available "voicemail" or "direct call"
[[Image:mediarunway-service24h-admin-configuration.png|300px|alt=Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




There are no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Do the configuration in the admin app
[[Image:mediarunway-service24h-admin-configuration.png|thumb|alt=Admin GUI configuration]]
* it is possible to deactivate/activate the call logic of the app by set the switch. Then the app doesn´t react to any call to the configured trigger object and in deactivate state any config combination could be saved.
* 1. choose the mode voicemail or direct call
** voicemail is used if the service call should be routed to the voicemail and if the call was connected with the configureable minimum seconds the the service staffs will be informed via call that there is a new voicemail recorded
*** select the voicemail object which should be observed. The voicemail could only be configured once in one or more service24h apps!
** direct call is used if the service call should be directly transfered to a service staff who accepts the call
*** select the trigger wq, this wq where the caller is routed to to get a service staff. Here no group config should be done, because the routing logic is done by the service24h app. The trigger wq could only be configured once in one or more service24h apps!
*** select the drop wq, if the user isn´t accepted by a service staff then the call is transfered to that wq. if you didn´t want end on a wq, for example on a voicemail, then do on this drop wq a cfu to the voicemail object. The drop wq could be configured in one or more service24h apps.
** select the agent wq, this is the wq which calls the service staffs, so if you configure "DTMF cm before transfer" and enough time at "max call time (for DTMF input) the service staff will hear the configured audio from this wq.
*** the agent wq could only be configured once in one or more service24h apps!
*** on the wq pbx object of the agent wq there must be configured a "Alert Timeout" of 0
* max loops: must be configured with a minimum of 1, thats the counter how often the configured sequence of the staffs should be called before the call will be transfered to the drop wq.
* max ringing time: the time how long it should be ring at the service staff, to take the call
* DTMF confirm before transfer: could be switched on or of, if switched on the agent has to press the configured phonekey number to accept a call. This is helpfull if an external number will be called, because there are different scenarios like a mailbox which could also accept the call
* max call time (for DTMF input): set the time the staff has time to press on the phonekey after he has taken the call from the agent wq (think about how long the audio file take to inform the staff which dtmf is to push)
* DTMF number: this number the service staff has to push on his phonekey after he has taken the call from the agent wq to accept the service call (after that call routing ends and in direct mode the service staff could speak with the calling party)
* Use caller e164 in outgoing calls: you could decide which number the service staff will see on his phone before he takes the call. Please think about to switch it on, because if more then one service staff will be called and for example the 3rd staff will accept the call, the two other staffs see a missed call and maybe try to call the number, but its not necessary. If they see only the number of the agent wq, they know that they have not call this number.
* API Token: if you want to push the service staff via api then press on the reload icon in that row to generate an api token. If you have pressed on it and it isn´t needed anymore, then you can clear the input field of the api token and click on save. If you have an active api token, then there will be also shown "API Url" and "API Curl Example", the API Url is also shown and used in the API Curl Example. You got a sample csv for uploading in the service24h user app by click on the hamburgermenu and then a click on "Teamlist import"

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-01-07T21:26:04Z

Mediarunway: /* Functions */

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==


==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the solution for the on-call service, where service staff should ring one after the other and in a specific order to take over a pending service call. And creating the service sequence is very easy with the user app or automatically via an API.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* add, change or delete manually the service staffs or upload them via csv
* sort the service staff by drag and drop
* deactivate temporary a service staff via switch
* configure a specific start and end time/date for a service staff
* with a click on the clock button in the headline, you can change the view. if you can see the clock with dots, then also the configured user(s) with a time in the past are shown.
* if a row is not good readable, this row has configured time in the past or the future, so you could better recognize which of the rows are actual relevant and in the future.
[[Image:mediarunway-service24h-user-teamlist.png|300px|alt=User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|alt=User GUI teamlist import]]

'''Admin App'''
* set the pbx name (for master/slave scenarios)
* configure the calling behavior
** two modes are available "voicemail" or "direct call"
[[Image:mediarunway-service24h-admin-configuration.png|300px|alt=Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




There are no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Do the configuration in the admin app
[[Image:mediarunway-service24h-admin-configuration.png|thumb|alt=Admin GUI configuration]]
* it is possible to deactivate/activate the call logic of the app by set the switch. Then the app doesn´t react to any call to the configured trigger object and in deactivate state any config combination could be saved.
* 1. choose the mode voicemail or direct call
** voicemail is used if the service call should be routed to the voicemail and if the call was connected with the configureable minimum seconds the the service staffs will be informed via call that there is a new voicemail recorded
*** select the voicemail object which should be observed. The voicemail could only be configured once in one or more service24h apps!
** direct call is used if the service call should be directly transfered to a service staff who accepts the call
*** select the trigger wq, this wq where the caller is routed to to get a service staff. Here no group config should be done, because the routing logic is done by the service24h app. The trigger wq could only be configured once in one or more service24h apps!
*** select the drop wq, if the user isn´t accepted by a service staff then the call is transfered to that wq. if you didn´t want end on a wq, for example on a voicemail, then do on this drop wq a cfu to the voicemail object. The drop wq could be configured in one or more service24h apps.
** select the agent wq, this is the wq which calls the service staffs, so if you configure "DTMF cm before transfer" and enough time at "max call time (for DTMF input) the service staff will hear the configured audio from this wq.
*** the agent wq could only be configured once in one or more service24h apps!
*** on the wq pbx object of the agent wq there must be configured a "Alert Timeout" of 0
* max loops: must be configured with a minimum of 1, thats the counter how often the configured sequence of the staffs should be called before the call will be transfered to the drop wq.
* max ringing time: the time how long it should be ring at the service staff, to take the call
* DTMF confirm before transfer: could be switched on or of, if switched on the agent has to press the configured phonekey number to accept a call. This is helpfull if an external number will be called, because there are different scenarios like a mailbox which could also accept the call
* max call time (for DTMF input): set the time the staff has time to press on the phonekey after he has taken the call from the agent wq (think about how long the audio file take to inform the staff which dtmf is to push)
* DTMF number: this number the service staff has to push on his phonekey after he has taken the call from the agent wq to accept the service call (after that call routing ends and in direct mode the service staff could speak with the calling party)
* Use caller e164 in outgoing calls: you could decide which number the service staff will see on his phone before he takes the call. Please think about to switch it on, because if more then one service staff will be called and for example the 3rd staff will accept the call, the two other staffs see a missed call and maybe try to call the number, but its not necessary. If they see only the number of the agent wq, they know that they have not call this number.
* API Token: if you want to push the service staff via api then press on the reload icon in that row to generate an api token. If you have pressed on it and it isn´t needed anymore, then you can clear the input field of the api token and click on save. If you have an active api token, then there will be also shown "API Url" and "API Curl Example", the API Url is also shown and used in the API Curl Example. You got a sample csv for uploading in the service24h user app by click on the hamburgermenu and then a click on "Teamlist import"

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-01-07T21:23:41Z

Mediarunway: /* Functions */

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==


==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the solution for the on-call service, where service staff should ring one after the other and in a specific order to take over a pending service call. And creating the service sequence is very easy with the user app or automatically via an API.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* add, change or delete manually the service staffs or upload them via csv
* sort the service staff by drag and drop
* deactivate temporary a service staff via switch
* configure a specific start and end time/date for a service staff
* with a click on the clock button in the headline, you can change the view. if you can see the clock with dots, then also the configured user(s) with a time in the past are shown.
[[Image:mediarunway-service24h-user-teamlist.png|300px|alt=User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|alt=User GUI teamlist import]]

'''Admin App'''
* set the pbx name (for master/slave scenarios)
* configure the calling behavior
** two modes are available "voicemail" or "direct call"
[[Image:mediarunway-service24h-admin-configuration.png|300px|alt=Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




There are no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Do the configuration in the admin app
[[Image:mediarunway-service24h-admin-configuration.png|thumb|alt=Admin GUI configuration]]
* it is possible to deactivate/activate the call logic of the app by set the switch. Then the app doesn´t react to any call to the configured trigger object and in deactivate state any config combination could be saved.
* 1. choose the mode voicemail or direct call
** voicemail is used if the service call should be routed to the voicemail and if the call was connected with the configureable minimum seconds the the service staffs will be informed via call that there is a new voicemail recorded
*** select the voicemail object which should be observed. The voicemail could only be configured once in one or more service24h apps!
** direct call is used if the service call should be directly transfered to a service staff who accepts the call
*** select the trigger wq, this wq where the caller is routed to to get a service staff. Here no group config should be done, because the routing logic is done by the service24h app. The trigger wq could only be configured once in one or more service24h apps!
*** select the drop wq, if the user isn´t accepted by a service staff then the call is transfered to that wq. if you didn´t want end on a wq, for example on a voicemail, then do on this drop wq a cfu to the voicemail object. The drop wq could be configured in one or more service24h apps.
** select the agent wq, this is the wq which calls the service staffs, so if you configure "DTMF cm before transfer" and enough time at "max call time (for DTMF input) the service staff will hear the configured audio from this wq.
*** the agent wq could only be configured once in one or more service24h apps!
*** on the wq pbx object of the agent wq there must be configured a "Alert Timeout" of 0
* max loops: must be configured with a minimum of 1, thats the counter how often the configured sequence of the staffs should be called before the call will be transfered to the drop wq.
* max ringing time: the time how long it should be ring at the service staff, to take the call
* DTMF confirm before transfer: could be switched on or of, if switched on the agent has to press the configured phonekey number to accept a call. This is helpfull if an external number will be called, because there are different scenarios like a mailbox which could also accept the call
* max call time (for DTMF input): set the time the staff has time to press on the phonekey after he has taken the call from the agent wq (think about how long the audio file take to inform the staff which dtmf is to push)
* DTMF number: this number the service staff has to push on his phonekey after he has taken the call from the agent wq to accept the service call (after that call routing ends and in direct mode the service staff could speak with the calling party)
* Use caller e164 in outgoing calls: you could decide which number the service staff will see on his phone before he takes the call. Please think about to switch it on, because if more then one service staff will be called and for example the 3rd staff will accept the call, the two other staffs see a missed call and maybe try to call the number, but its not necessary. If they see only the number of the agent wq, they know that they have not call this number.
* API Token: if you want to push the service staff via api then press on the reload icon in that row to generate an api token. If you have pressed on it and it isn´t needed anymore, then you can clear the input field of the api token and click on save. If you have an active api token, then there will be also shown "API Url" and "API Curl Example", the API Url is also shown and used in the API Curl Example. You got a sample csv for uploading in the service24h user app by click on the hamburgermenu and then a click on "Teamlist import"

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-01-07T21:23:20Z

Mediarunway: /* Functions */

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==


==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the solution for the on-call service, where service staff should ring one after the other and in a specific order to take over a pending service call. And creating the service sequence is very easy with the user app or automatically via an API.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* add, change or delete manually the service staffs or upload them via csv
* sort the service staff by drag and drop
* deactivate temporary a service staff via switch
* configure a specific start and end time/date for a service staff
* with a click on the clock button in the headline, you can change the view. if you can see the clock with dots, then also the configured user(s) with a time in the past are shown.
[[Image:mediarunway-service24h-user-teamlist.png|300px|alt=User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|alt=User GUI teamlist import]]

'''Admin App'''
* set the pbx name (for master/slave scenarios)
* configure the calling behavior
** two modes are available "voicemail" or "direct call" for a specific wq
[[Image:mediarunway-service24h-admin-configuration.png|300px|alt=Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




There are no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Do the configuration in the admin app
[[Image:mediarunway-service24h-admin-configuration.png|thumb|alt=Admin GUI configuration]]
* it is possible to deactivate/activate the call logic of the app by set the switch. Then the app doesn´t react to any call to the configured trigger object and in deactivate state any config combination could be saved.
* 1. choose the mode voicemail or direct call
** voicemail is used if the service call should be routed to the voicemail and if the call was connected with the configureable minimum seconds the the service staffs will be informed via call that there is a new voicemail recorded
*** select the voicemail object which should be observed. The voicemail could only be configured once in one or more service24h apps!
** direct call is used if the service call should be directly transfered to a service staff who accepts the call
*** select the trigger wq, this wq where the caller is routed to to get a service staff. Here no group config should be done, because the routing logic is done by the service24h app. The trigger wq could only be configured once in one or more service24h apps!
*** select the drop wq, if the user isn´t accepted by a service staff then the call is transfered to that wq. if you didn´t want end on a wq, for example on a voicemail, then do on this drop wq a cfu to the voicemail object. The drop wq could be configured in one or more service24h apps.
** select the agent wq, this is the wq which calls the service staffs, so if you configure "DTMF cm before transfer" and enough time at "max call time (for DTMF input) the service staff will hear the configured audio from this wq.
*** the agent wq could only be configured once in one or more service24h apps!
*** on the wq pbx object of the agent wq there must be configured a "Alert Timeout" of 0
* max loops: must be configured with a minimum of 1, thats the counter how often the configured sequence of the staffs should be called before the call will be transfered to the drop wq.
* max ringing time: the time how long it should be ring at the service staff, to take the call
* DTMF confirm before transfer: could be switched on or of, if switched on the agent has to press the configured phonekey number to accept a call. This is helpfull if an external number will be called, because there are different scenarios like a mailbox which could also accept the call
* max call time (for DTMF input): set the time the staff has time to press on the phonekey after he has taken the call from the agent wq (think about how long the audio file take to inform the staff which dtmf is to push)
* DTMF number: this number the service staff has to push on his phonekey after he has taken the call from the agent wq to accept the service call (after that call routing ends and in direct mode the service staff could speak with the calling party)
* Use caller e164 in outgoing calls: you could decide which number the service staff will see on his phone before he takes the call. Please think about to switch it on, because if more then one service staff will be called and for example the 3rd staff will accept the call, the two other staffs see a missed call and maybe try to call the number, but its not necessary. If they see only the number of the agent wq, they know that they have not call this number.
* API Token: if you want to push the service staff via api then press on the reload icon in that row to generate an api token. If you have pressed on it and it isn´t needed anymore, then you can clear the input field of the api token and click on save. If you have an active api token, then there will be also shown "API Url" and "API Curl Example", the API Url is also shown and used in the API Curl Example. You got a sample csv for uploading in the service24h user app by click on the hamburgermenu and then a click on "Teamlist import"

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-01-07T21:22:00Z

Mediarunway: /* Functions */

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==


==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the solution for the on-call service, where service staff should ring one after the other and in a specific order to take over a pending service call. And creating the service sequence is very easy with the user app or automatically via an API.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* add, change or delete manually the service staffs or upload them via csv
* sort the service staff by drag and drop
* deactivate temporary a service staff via switch
* configure a specific start and end time/date for a service staff
* with a click on the clock button in the headline, you can change the view. if you can see the clock with dots, then also the configured user(s) with a time in the past are shown.
[[Image:mediarunway-service24h-user-teamlist.png|300px|alt=User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|alt=User GUI teamlist import]]

'''Admin App'''
* set the pbx name (for master/slave scenarios)
* configure the calling behavior
** choose the trigger mode voicemail or direct call to a specific wq
[[Image:mediarunway-service24h-admin-configuration.png|300px|alt=Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




There are no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Do the configuration in the admin app
[[Image:mediarunway-service24h-admin-configuration.png|thumb|alt=Admin GUI configuration]]
* it is possible to deactivate/activate the call logic of the app by set the switch. Then the app doesn´t react to any call to the configured trigger object and in deactivate state any config combination could be saved.
* 1. choose the mode voicemail or direct call
** voicemail is used if the service call should be routed to the voicemail and if the call was connected with the configureable minimum seconds the the service staffs will be informed via call that there is a new voicemail recorded
*** select the voicemail object which should be observed. The voicemail could only be configured once in one or more service24h apps!
** direct call is used if the service call should be directly transfered to a service staff who accepts the call
*** select the trigger wq, this wq where the caller is routed to to get a service staff. Here no group config should be done, because the routing logic is done by the service24h app. The trigger wq could only be configured once in one or more service24h apps!
*** select the drop wq, if the user isn´t accepted by a service staff then the call is transfered to that wq. if you didn´t want end on a wq, for example on a voicemail, then do on this drop wq a cfu to the voicemail object. The drop wq could be configured in one or more service24h apps.
** select the agent wq, this is the wq which calls the service staffs, so if you configure "DTMF cm before transfer" and enough time at "max call time (for DTMF input) the service staff will hear the configured audio from this wq.
*** the agent wq could only be configured once in one or more service24h apps!
*** on the wq pbx object of the agent wq there must be configured a "Alert Timeout" of 0
* max loops: must be configured with a minimum of 1, thats the counter how often the configured sequence of the staffs should be called before the call will be transfered to the drop wq.
* max ringing time: the time how long it should be ring at the service staff, to take the call
* DTMF confirm before transfer: could be switched on or of, if switched on the agent has to press the configured phonekey number to accept a call. This is helpfull if an external number will be called, because there are different scenarios like a mailbox which could also accept the call
* max call time (for DTMF input): set the time the staff has time to press on the phonekey after he has taken the call from the agent wq (think about how long the audio file take to inform the staff which dtmf is to push)
* DTMF number: this number the service staff has to push on his phonekey after he has taken the call from the agent wq to accept the service call (after that call routing ends and in direct mode the service staff could speak with the calling party)
* Use caller e164 in outgoing calls: you could decide which number the service staff will see on his phone before he takes the call. Please think about to switch it on, because if more then one service staff will be called and for example the 3rd staff will accept the call, the two other staffs see a missed call and maybe try to call the number, but its not necessary. If they see only the number of the agent wq, they know that they have not call this number.
* API Token: if you want to push the service staff via api then press on the reload icon in that row to generate an api token. If you have pressed on it and it isn´t needed anymore, then you can clear the input field of the api token and click on save. If you have an active api token, then there will be also shown "API Url" and "API Curl Example", the API Url is also shown and used in the API Curl Example. You got a sample csv for uploading in the service24h user app by click on the hamburgermenu and then a click on "Teamlist import"

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-01-07T21:16:10Z

Mediarunway: /* Configuration */

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==


==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the solution for the on-call service, where service staff should ring one after the other and in a specific order to take over a pending service call. And creating the service sequence is very easy with the user app or automatically via an API.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* add, change or delete manually the service staffs or upload them via csv
* sort the service staff by drag and drop
* deactivate temporary a service staff via switch
* configure a specific start and and time/date for a service staff
* with a click on the clock button in the headline, you can change the view. if you can see the clock with dots, then also the configured user(s) with a time in the past are shown.
[[Image:mediarunway-service24h-user-teamlist.png|300px|alt=User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|alt=User GUI teamlist import]]

'''Admin App'''
* set the pbx name (for master/slave scenarios)
* configure the calling behavior
** choose the trigger mode voicemail or direct call to a specific wq
[[Image:mediarunway-service24h-admin-configuration.png|300px|alt=Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




There are no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Do the configuration in the admin app
[[Image:mediarunway-service24h-admin-configuration.png|thumb|alt=Admin GUI configuration]]
* it is possible to deactivate/activate the call logic of the app by set the switch. Then the app doesn´t react to any call to the configured trigger object and in deactivate state any config combination could be saved.
* 1. choose the mode voicemail or direct call
** voicemail is used if the service call should be routed to the voicemail and if the call was connected with the configureable minimum seconds the the service staffs will be informed via call that there is a new voicemail recorded
*** select the voicemail object which should be observed. The voicemail could only be configured once in one or more service24h apps!
** direct call is used if the service call should be directly transfered to a service staff who accepts the call
*** select the trigger wq, this wq where the caller is routed to to get a service staff. Here no group config should be done, because the routing logic is done by the service24h app. The trigger wq could only be configured once in one or more service24h apps!
*** select the drop wq, if the user isn´t accepted by a service staff then the call is transfered to that wq. if you didn´t want end on a wq, for example on a voicemail, then do on this drop wq a cfu to the voicemail object. The drop wq could be configured in one or more service24h apps.
** select the agent wq, this is the wq which calls the service staffs, so if you configure "DTMF cm before transfer" and enough time at "max call time (for DTMF input) the service staff will hear the configured audio from this wq.
*** the agent wq could only be configured once in one or more service24h apps!
*** on the wq pbx object of the agent wq there must be configured a "Alert Timeout" of 0
* max loops: must be configured with a minimum of 1, thats the counter how often the configured sequence of the staffs should be called before the call will be transfered to the drop wq.
* max ringing time: the time how long it should be ring at the service staff, to take the call
* DTMF confirm before transfer: could be switched on or of, if switched on the agent has to press the configured phonekey number to accept a call. This is helpfull if an external number will be called, because there are different scenarios like a mailbox which could also accept the call
* max call time (for DTMF input): set the time the staff has time to press on the phonekey after he has taken the call from the agent wq (think about how long the audio file take to inform the staff which dtmf is to push)
* DTMF number: this number the service staff has to push on his phonekey after he has taken the call from the agent wq to accept the service call (after that call routing ends and in direct mode the service staff could speak with the calling party)
* Use caller e164 in outgoing calls: you could decide which number the service staff will see on his phone before he takes the call. Please think about to switch it on, because if more then one service staff will be called and for example the 3rd staff will accept the call, the two other staffs see a missed call and maybe try to call the number, but its not necessary. If they see only the number of the agent wq, they know that they have not call this number.
* API Token: if you want to push the service staff via api then press on the reload icon in that row to generate an api token. If you have pressed on it and it isn´t needed anymore, then you can clear the input field of the api token and click on save. If you have an active api token, then there will be also shown "API Url" and "API Curl Example", the API Url is also shown and used in the API Curl Example. You got a sample csv for uploading in the service24h user app by click on the hamburgermenu and then a click on "Teamlist import"

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-01-07T21:13:21Z

Mediarunway: /* Configuration */

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==


==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the solution for the on-call service, where service staff should ring one after the other and in a specific order to take over a pending service call. And creating the service sequence is very easy with the user app or automatically via an API.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* add, change or delete manually the service staffs or upload them via csv
* sort the service staff by drag and drop
* deactivate temporary a service staff via switch
* configure a specific start and and time/date for a service staff
* with a click on the clock button in the headline, you can change the view. if you can see the clock with dots, then also the configured user(s) with a time in the past are shown.
[[Image:mediarunway-service24h-user-teamlist.png|300px|alt=User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|alt=User GUI teamlist import]]

'''Admin App'''
* set the pbx name (for master/slave scenarios)
* configure the calling behavior
** choose the trigger mode voicemail or direct call to a specific wq
[[Image:mediarunway-service24h-admin-configuration.png|300px|alt=Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




There are no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Do the configuration in the admin app
[[Image:mediarunway-service24h-admin-configuration.png|thumb|alt=Admin GUI configuration]]
* it is possible to deactivate/activate the call logic of the app by set the switch. Then the app doesn´t react to any call to the configured trigger object and in deactivate state any config combination could be saved.
* 1. choose the mode voicemail or direct call
** voicemail is used if the service call should be routed to the voicemail and if the call was connected with the configureable minimum seconds the the service staffs will be informed via call that there is a new voicemail recorded
*** select the voicemail object which should be observed. The voicemail could only be configured once in one or more service24h apps!
** direct call is used if the service call should be directly transfered to a service staff who accepts the call
*** select the trigger wq, this wq where the caller is routed to to get a service staff. Here no group config should be done, because the routing logic is done by the service24h app. The trigger wq could only be configured once in one or more service24h apps!
*** select the drop wq, if the user isn´t accepted by a service staff then the call is transfered to that wq. if you didn´t want end on a wq, for example on a voicemail, then do on this drop wq a cfu to the voicemail object. The drop wq could be configured in one or more service24h apps.
** select the agent wq, this is the wq which calls the service staffs, so if you configure "DTMF cm before transfer" and enough time at "max call time (for DTMF input) the service staff will hear the configured audio from this wq.
*** the agent wq could only be configured once in one or more service24h apps!
*** on the wq pbx object of the agent wq there must be configured a "Alert Timeout" of 0
* max loops: must be configured with a minimum of 1, thats the counter how often the configured sequence of the staffs should be called before the call will be transfered to the drop wq.
* max ringing time: the time how long it should be ring at the service staff, to take the call
* DTMF confirm before transfer: could be switched on or of, if switched on the agent has to press the configured phonekey number to accept a call. This is helpfull if an external number will be called, because there are different scenarios like a mailbox which could also accept the call
* max call time (for DTMF input): set the time the staff has time to press on the phonekey after he has taken the call from the agent wq
* DTMF number: this number the service staff has to push on his phonekey after he has taken the call from the agent wq to accept the service call (after that call routing ends and in direct mode the service staff could speak with the calling party)
* Use caller e164 in outgoing calls: you could decide which number the service staff will see on his phone before he takes the call. Please think about to switch it on, because if more then one service staff will be called and for example the 3rd staff will accept the call, the two other staffs see a missed call and maybe try to call the number, but its not necessary. If they see only the number of the agent wq, they know that they have not call this number.
* API Token: if you want to push the service staff via api then press on the reload icon in that row to generate an api token. If you have pressed on it and it isn´t needed anymore, then you can clear the input field of the api token and click on save. If you have an active api token, then there will be also shown "API Url" and "API Curl Example", the API Url is also shown and used in the API Curl Example. You got a sample csv for uploading in the service24h user app by click on the hamburgermenu and then a click on "Teamlist import"

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-01-07T21:12:10Z

Mediarunway: /* Functions */

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==


==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the solution for the on-call service, where service staff should ring one after the other and in a specific order to take over a pending service call. And creating the service sequence is very easy with the user app or automatically via an API.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* add, change or delete manually the service staffs or upload them via csv
* sort the service staff by drag and drop
* deactivate temporary a service staff via switch
* configure a specific start and and time/date for a service staff
* with a click on the clock button in the headline, you can change the view. if you can see the clock with dots, then also the configured user(s) with a time in the past are shown.
[[Image:mediarunway-service24h-user-teamlist.png|300px|alt=User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|alt=User GUI teamlist import]]

'''Admin App'''
* set the pbx name (for master/slave scenarios)
* configure the calling behavior
** choose the trigger mode voicemail or direct call to a specific wq
[[Image:mediarunway-service24h-admin-configuration.png|300px|alt=Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




There are no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Do the configuration in the admin app
* it is possible to deactivate/activate the call logic of the app by set the switch. Then the app doesn´t react to any call to the configured trigger object and in deactivate state any config combination could be saved.
* 1. choose the mode voicemail or direct call
** voicemail is used if the service call should be routed to the voicemail and if the call was connected with the configureable minimum seconds the the service staffs will be informed via call that there is a new voicemail recorded
*** select the voicemail object which should be observed. The voicemail could only be configured once in one or more service24h apps!
** direct call is used if the service call should be directly transfered to a service staff who accepts the call
*** select the trigger wq, this wq where the caller is routed to to get a service staff. Here no group config should be done, because the routing logic is done by the service24h app. The trigger wq could only be configured once in one or more service24h apps!
*** select the drop wq, if the user isn´t accepted by a service staff then the call is transfered to that wq. if you didn´t want end on a wq, for example on a voicemail, then do on this drop wq a cfu to the voicemail object. The drop wq could be configured in one or more service24h apps.
** select the agent wq, this is the wq which calls the service staffs, so if you configure "DTMF cm before transfer" and enough time at "max call time (for DTMF input) the service staff will hear the configured audio from this wq.
*** the agent wq could only be configured once in one or more service24h apps!
*** on the wq pbx object of the agent wq there must be configured a "Alert Timeout" of 0
* max loops: must be configured with a minimum of 1, thats the counter how often the configured sequence of the staffs should be called before the call will be transfered to the drop wq.
* max ringing time: the time how long it should be ring at the service staff, to take the call
* DTMF confirm before transfer: could be switched on or of, if switched on the agent has to press the configured phonekey number to accept a call. This is helpfull if an external number will be called, because there are different scenarios like a mailbox which could also accept the call
* max call time (for DTMF input): set the time the staff has time to press on the phonekey after he has taken the call from the agent wq
* DTMF number: this number the service staff has to push on his phonekey after he has taken the call from the agent wq to accept the service call (after that call routing ends and in direct mode the service staff could speak with the calling party)
* Use caller e164 in outgoing calls: you could decide which number the service staff will see on his phone before he takes the call. Please think about to switch it on, because if more then one service staff will be called and for example the 3rd staff will accept the call, the two other staffs see a missed call and maybe try to call the number, but its not necessary. If they see only the number of the agent wq, they know that they have not call this number.
* API Token: if you want to push the service staff via api then press on the reload icon in that row to generate an api token. If you have pressed on it and it isn´t needed anymore, then you can clear the input field of the api token and click on save. If you have an active api token, then there will be also shown "API Url" and "API Curl Example", the API Url is also shown and used in the API Curl Example. You got a sample csv for uploading in the service24h user app by click on the hamburgermenu and then a click on "Teamlist import"

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].

Howto:Service24h - MediaRunway - Partner App

2025-01-07T21:11:40Z

Mediarunway: /* Functions */

[[Image:Mediarunway_company_logo_200.png||200px|right]]

==Product Name==



MediaRunway [https://mediarunway.com/myapps/ Service24h]

==Certification Status==


==Category==


==Vendor==



[[Image:Mediarunway_company_logo_150_2.png|150px]]




MediaRunway is an ITC enterprise that provides its customers with contemporary IT services in all areas - Your business, our solution.


[https://www.mediarunway.com/ MediaRunway - About us]

==Description==




[[Image:mediarunway-service24h.png]]





'''Service24h''' is a myApps App.

Service24h is the solution for the on-call service, where service staff should ring one after the other and in a specific order to take over a pending service call. And creating the service sequence is very easy with the user app or automatically via an API.


[https://mediarunway.com/myapps/ MediaRunway - About this application]





==Functions==



'''User App'''
* add, change or delete manually the service staffs or upload them via csv
* sort the service staff by drag and drop
* deactivate temporary a service staff via switch
* configure a specific start and and time/date for a service staff
* with a click on the clock button in the headline, you can change the view. if you can see the clock with dots, then also the configured user(s) with a time in the past are shown.
[[Image:mediarunway-service24h-user-teamlist.png|300px|alt=User GUI teamlist]]

[[Image:mediarunway-service24h-user-teamlist_import.png|500px|alt=User GUI teamlist import]]

'''Admin App'''
* set the pbx name (for master/slave scenarios)
* configure the calling behavior
** choose the trigger mode voicemail or direct call to a specific wq
[[Image:mediarunway-service24h-admin-configuration.png|300px|alt=Admin GUI configuration]]

===Multi-PBX ready===




* Have a look here to configuration to set the pbx name.
* '''In "direct call" mode the trigger wq and agent wq must be from the same pbx!'''

===Cloud ready===




There are no known restrictions.

==Licensing==


Licensing: innovaphone licensing, one service license is needed. [https://www.innovaphone.com/en/services/licenses/partner-apps.html?app=Service24h&type=license#service24h More infos]

==Prerequisites==





* an innovaphone PBX and Application Platform
* valid licences
* knowledge of the pbx name of the pbx where to synchronize with

==Versions==



===Compatible innovaphone firmware versions===


* MediaRunway Service24h 1.0 (133xxx)
** innovaphone V13r3, V14r1, V14r2

===Application versions used for interop testing===



* MediaRunway Service24h 1.0 (133xxx)

** innovaphone IPVA V14r2 sr5

==Configuration==







* In a Master/Slave scenario set the PBX name of the pbx where to synchronize with in the Service24h Admin App under "PBX Name" in the hamburger menu

Do the configuration in the admin app
* it is possible to deactivate/activate the call logic of the app by set the switch. Then the app doesn´t react to any call to the configured trigger object and in deactivate state any config combination could be saved.
* 1. choose the mode voicemail or direct call
** voicemail is used if the service call should be routed to the voicemail and if the call was connected with the configureable minimum seconds the the service staffs will be informed via call that there is a new voicemail recorded
*** select the voicemail object which should be observed. The voicemail could only be configured once in one or more service24h apps!
** direct call is used if the service call should be directly transfered to a service staff who accepts the call
*** select the trigger wq, this wq where the caller is routed to to get a service staff. Here no group config should be done, because the routing logic is done by the service24h app. The trigger wq could only be configured once in one or more service24h apps!
*** select the drop wq, if the user isn´t accepted by a service staff then the call is transfered to that wq. if you didn´t want end on a wq, for example on a voicemail, then do on this drop wq a cfu to the voicemail object. The drop wq could be configured in one or more service24h apps.
** select the agent wq, this is the wq which calls the service staffs, so if you configure "DTMF cm before transfer" and enough time at "max call time (for DTMF input) the service staff will hear the configured audio from this wq.
*** the agent wq could only be configured once in one or more service24h apps!
*** on the wq pbx object of the agent wq there must be configured a "Alert Timeout" of 0
* max loops: must be configured with a minimum of 1, thats the counter how often the configured sequence of the staffs should be called before the call will be transfered to the drop wq.
* max ringing time: the time how long it should be ring at the service staff, to take the call
* DTMF confirm before transfer: could be switched on or of, if switched on the agent has to press the configured phonekey number to accept a call. This is helpfull if an external number will be called, because there are different scenarios like a mailbox which could also accept the call
* max call time (for DTMF input): set the time the staff has time to press on the phonekey after he has taken the call from the agent wq
* DTMF number: this number the service staff has to push on his phonekey after he has taken the call from the agent wq to accept the service call (after that call routing ends and in direct mode the service staff could speak with the calling party)
* Use caller e164 in outgoing calls: you could decide which number the service staff will see on his phone before he takes the call. Please think about to switch it on, because if more then one service staff will be called and for example the 3rd staff will accept the call, the two other staffs see a missed call and maybe try to call the number, but its not necessary. If they see only the number of the agent wq, they know that they have not call this number.
* API Token: if you want to push the service staff via api then press on the reload icon in that row to generate an api token. If you have pressed on it and it isn´t needed anymore, then you can clear the input field of the api token and click on save. If you have an active api token, then there will be also shown "API Url" and "API Curl Example", the API Url is also shown and used in the API Curl Example. You got a sample csv for uploading in the service24h user app by click on the hamburgermenu and then a click on "Teamlist import"

==Installation==
After installing the app, adding the app instance and the app object for the users and the admin, someone can start using "Service24h". The steps of the installation process are the same as described in this article [https://wiki.innovaphone.com/index.php?title=Howto:Callback_-_mediarunway_-_3rd_Party_Product#Install_app_from_App_Store "Callback - Install App from App Store"] only with different names.

===Brief summary of the installation===
* Install the app from app store
* Create an instance of the app
** Values needed: Name (e.g. "service24h", no blanks here please) - Domain (your platform domain) - App Password (generate one, e.g. with 15 characters) - DB Password (generate one, e.g. with 15 characters) - other values will be filled up automatically
* Add the user and the admin object with PbxManager app (when selecting the name, please do not use spaces)
* [https://wiki.innovaphone.com/index.php?title=Howto:Service24h_-_MediaRunway_-_Partner_App#Configuration]

==Contact==




{|
| MediaRunway GmbH & Co. KG
|-
| Venloer Str. 8
|-
| D-41569 Rommerskirchen
|-
| Tel: +49 2183 80628-0
|-
| Mail: [mailto:myApps-sales@mediarunway.com myApps-sales@mediarunway.com]
|-
| Support: [mailto:myApps-support@mediarunway.com myApps-support@mediarunway.com]
|-
| Website: [https://www.mediarunway.com/ MediaRunway.com]
|}

For any questions please refer to [https://mediarunway.com/contact/ our contact page].