innovaphone wiki - User contributions [en]

Howto:CENTER FORCE - onsoft technologies GmbH - 3rd Party Product

2018-02-07T15:45:09Z

Onsoft sergio-rodrigues:

<div style="text-align:right">[[http://www.onsoft.de/en/index.php onsoft]]</div>
[[Image:Onsoft-logo.jpg||200px|right|link=http:]]

==Product Name==


[[Image:onsoft-centerforce5.jpg||200px|left|]]

* [http://www.onsoft.de/en/index.php CENTERFORCE5]

==Certification Status==







==Category==

{{Category:3rdParty Voice Recording}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:3rdParty Voice Recording|{{PAGENAME}}]]

==Functions==

• Digital Voice Recording

• MiFID II and GDPR (DSGVO) compliant

• Mobile Recording for cell phone conversations

• Recording of screen interactions during the conversation

• Quality Monitoring, Evaluation & Reporting

• Speech Analytics

• Redundancy (hot swap mode)

• SOAP API for 3rd party client integration

==Version==

• innovaphone PBX: Version 12r2 sr9

• CENTERFORCE5 Call Recording Server MiFID II: Version 5.4

==Description==

• CENTERFORCE5 Call Recording Server is a windows based software (os: win7-10 / server 2012-2016) and can be easily installed on customer premises.

• It is designed to record phone calls and monitor interactions within an innovaphone PBX environment.

• Depending on customer needs, it will be integrated in passive or active mode.

: • The passive mode uses the span port of the network switch receiving and recording the mirrored data.

: • The active mode acts like a terminal equipment to the innovaphone pbx receiving and recording automatically the telephone calls which the customer wants to record.

==Configuration==

===innovaphone===
Select the phones and set Config Template: _recording.

[[Image:general-objects-show.jpg|800px|]]

Example for 113:

[[Image:general-objects-show-User113.jpg|800px|]]

===centerforce5===
Enter the Registrar Parameter and select Edit -> SIP Proxy Register.

[[Image:cf5-sip-register_1.jpg|cf5-sip-register_1.jpg]]

Process List displays active calls.

[[Image:cf5-sip-register_2.jpg|cf5-sip-register_2.jpg]]

For more details ask onsoft for configuration and user manual.

== Compliance Test ==
{| cellpadding="5" cellspacing="1" border="1"
|+ style="caption-side:bottom;color:#A4A4A4; "|''Compliance Test for CENTERFORCE5 V.5.4 with innovaphone V.12r2''
|-
!Test case
!Result
!Notes
|-
|Transparent Recording
|align="center"|Ok
|Start recording automatically when conversation is established (connect) and stop when disconnected.
|-
|Manual Recording (On-Demand)
|align="center"|Ok
|Monitoring of actual call information (number, direction, state) and start / stop recording when user press the configured “key(s)”.
|-
|Incoming / Outgoing call
|align="center"|Ok
|Monitoring of call state (dialing, ringing, connect, disconnect), direction and number information is all captured and recorded.
|-
|Transferred call
|align="center"|Ok
|Blind / consulted transfer
|-
|Codec G.711
|align="center"|Ok
|Conversation is recorded with 64kBit/s and clear reproduced.
|-
|Codec G.729
|align="center"|Ok
|Telephone call is recorded with 8kBit/s and clear reproduced.
|-
|Passive mode
|align="center"|Ok
|Monitoring the mirror port (SPAN) on network switch and automatic recording.
|-
|Active mode
|align="center"|Ok
|Registration at innovaphone PBX for automatic call pick up and recording.
|-
|TAPI
|align="center"|Ok
|Monitoring call state and enhance call recordings with additional call information.
|-
|}

==Contact==

[[http://www.onsoft.de/en/contact.php contact]]
[[Image:onsoft-contact.png||600px|left|link=http://www.onsoft.de/en/contact.php]]

File:Cf5-sip-register 2.jpg

2018-02-07T15:38:09Z

Onsoft sergio-rodrigues:

File:Cf5-sip-register 1.jpg

2018-02-07T15:33:00Z

Onsoft sergio-rodrigues:

File:General-objects-show-User113.jpg

2018-02-07T14:35:15Z

Onsoft sergio-rodrigues:

File:General-objects-show.jpg

2018-02-07T14:34:27Z

Onsoft sergio-rodrigues:

Howto:CENTER FORCE - onsoft technologies GmbH - 3rd Party Product

2018-02-01T14:38:04Z

Onsoft sergio-rodrigues:

<div style="text-align:right">[[http://www.onsoft.de/en/index.php onsoft]]</div>
[[Image:Onsoft-logo.jpg||200px|right|link=http:]]

==Product Name==


[[Image:onsoft-centerforce5.jpg||200px|left|]]

* [http://www.onsoft.de/en/index.php CENTERFORCE5]

==Certification Status==







==Category==

{{Category:3rdParty Voice Recording}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:3rdParty Voice Recording|{{PAGENAME}}]]

==Functions==

• Digital Voice Recording

• MiFID II and GDPR (DSGVO) compliant

• Mobile Recording for cell phone conversations

• Recording of screen interactions during the conversation

• Quality Monitoring, Evaluation & Reporting

• Speech Analytics

• Redundancy (hot swap mode)

• SOAP API for 3rd party client integration

==Version==

• innovaphone PBX: Version 12r2

• CENTERFORCE5 Call Recording Server MiFID II: Version 5.4

==Description==

• CENTERFORCE5 Call Recording Server is a windows based software (os: win7-10 / server 2012-2016) and can be easily installed on customer premises.

• It is designed to record phone calls and monitor interactions within an innovaphone PBX environment.

• Depending on customer needs, it will be integrated in passive or active mode.

: • The passive mode uses the span port of the network switch receiving and recording the mirrored data.

: • The active mode acts like a terminal equipment to the innovaphone pbx receiving and recording automatically the telephone calls which the customer wants to record.

== Compliance Test ==
{| cellpadding="5" cellspacing="1" border="1"
|+ style="caption-side:bottom;color:#A4A4A4; "|''Compliance Test for CENTERFORCE5 V.5.4 with innovaphone V.12r2''
|-
!Test case
!Result
!Notes
|-
|Transparent Recording
|align="center"|Ok
|Start recording automatically when conversation is established (connect) and stop when disconnected.
|-
|Manual Recording (On-Demand)
|align="center"|Ok
|Monitoring of actual call information (number, direction, state) and start / stop recording when user press the configured “key(s)”.
|-
|Incoming / Outgoing call
|align="center"|Ok
|Monitoring of call state (dialing, ringing, connect, disconnect), direction and number information is all captured and recorded.
|-
|Transferred call
|align="center"|Ok
|Blind / consulted transfer
|-
|Codec G.711
|align="center"|Ok
|Conversation is recorded with 64kBit/s and clear reproduced.
|-
|Codec G.729
|align="center"|Ok
|Telephone call is recorded with 8kBit/s and clear reproduced.
|-
|Passive mode
|align="center"|Ok
|Monitoring the mirror port (SPAN) on network switch and automatic recording.
|-
|Active mode
|align="center"|Ok
|Registration at innovaphone PBX for automatic call pick up and recording.
|-
|TAPI
|align="center"|Ok
|Monitoring call state and enhance call recordings with additional call information.
|-
|}

==Contact==

[[http://www.onsoft.de/en/contact.php contact]]
[[Image:onsoft-contact.png||600px|left|link=http://www.onsoft.de/en/contact.php]]

Howto:CENTER FORCE - onsoft technologies GmbH - 3rd Party Product

2018-02-01T14:15:50Z

Onsoft sergio-rodrigues: /* Product Name */

[[Image:Onsoft-logo.jpg||200px|right|link=http://www.onsoft.de/en/index.php]]

==Product Name==


[[Image:onsoft-centerforce5.jpg||200px|left|]]

* [http://www.onsoft.de/en/index.php CENTERFORCE5]

==Certification Status==







==Category==

{{Category:3rdParty Voice Recording}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:3rdParty Voice Recording|{{PAGENAME}}]]

==Functions==

• Digital Voice Recording

• MiFID II and GDPR (DSGVO) compliant

• Mobile Recording for cell phone conversations

• Recording of screen interactions during the conversation

• Quality Monitoring, Evaluation & Reporting

• Speech Analytics

• Redundancy (hot swap mode)

• SOAP API for 3rd party client integration

==Version==

• innovaphone PBX: Version 12r2

• CENTERFORCE5 Call Recording Server MiFID II: Version 5.4

==Description==

• CENTERFORCE5 Call Recording Server is a windows based software (os: win7-10 / server 2012-2016) and can be easily installed on customer premises.

• It is designed to record phone calls and monitor interactions within an innovaphone PBX environment.

• Depending on customer needs, it will be integrated in passive or active mode.

: • The passive mode uses the span port of the network switch receiving and recording the mirrored data.

: • The active mode acts like a terminal equipment to the innovaphone pbx receiving and recording automatically the telephone calls which the customer wants to record.

== Compliance Test ==
{| cellpadding="5" cellspacing="1" border="1"
|+ style="caption-side:bottom;color:#A4A4A4; "|''Compliance Test for CENTERFORCE5 V.5.4 with innovaphone V.12r2''
|-
!Test case
!Result
!Notes
|-
|Transparent Recording
|align="center"|Ok
|Start recording automatically when conversation is established (connect) and stop when disconnected.
|-
|Manual Recording (On-Demand)
|align="center"|Ok
|Monitoring of actual call information (number, direction, state) and start / stop recording when user press the configured “key(s)”.
|-
|Incoming / Outgoing call
|align="center"|Ok
|Monitoring of call state (dialing, ringing, connect, disconnect), direction and number information is all captured and recorded.
|-
|Transferred call
|align="center"|Ok
|Blind / consulted transfer
|-
|Codec G.711
|align="center"|Ok
|Conversation is recorded with 64kBit/s and clear reproduced.
|-
|Codec G.729
|align="center"|Ok
|Telephone call is recorded with 8kBit/s and clear reproduced.
|-
|Passive mode
|align="center"|Ok
|Monitoring the mirror port (SPAN) on network switch and automatic recording.
|-
|Active mode
|align="center"|Ok
|Registration at innovaphone PBX for automatic call pick up and recording.
|-
|TAPI
|align="center"|Ok
|Monitoring call state and enhance call recordings with additional call information.
|-
|}

==Contact==

[[Image:onsoft-contact.png||600px|left|link=http://www.onsoft.de/en/contact.php]]

Howto:CENTER FORCE - onsoft technologies GmbH - 3rd Party Product

2018-02-01T14:02:50Z

Onsoft sergio-rodrigues: New page:  <!-- to create a new entry here, - fill in all sections marked as "by vendor" - innovaphone will th...

[[Image:Onsoft-logo.jpg||200px|right|link=http://www.onsoft.de/en/index.php]]

==Product Name==


[[Image:onsoft-centerforce5.jpg||200px|left|link=http://www.onsoft.de/en/index.php]]

==Certification Status==







==Category==

{{Category:3rdParty Voice Recording}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:3rdParty Voice Recording|{{PAGENAME}}]]

==Functions==

• Digital Voice Recording

• MiFID II and GDPR (DSGVO) compliant

• Mobile Recording for cell phone conversations

• Recording of screen interactions during the conversation

• Quality Monitoring, Evaluation & Reporting

• Speech Analytics

• Redundancy (hot swap mode)

• SOAP API for 3rd party client integration

==Version==

• innovaphone PBX: Version 12r2

• CENTERFORCE5 Call Recording Server MiFID II: Version 5.4

==Description==

• CENTERFORCE5 Call Recording Server is a windows based software (os: win7-10 / server 2012-2016) and can be easily installed on customer premises.

• It is designed to record phone calls and monitor interactions within an innovaphone PBX environment.

• Depending on customer needs, it will be integrated in passive or active mode.

: • The passive mode uses the span port of the network switch receiving and recording the mirrored data.

: • The active mode acts like a terminal equipment to the innovaphone pbx receiving and recording automatically the telephone calls which the customer wants to record.

== Compliance Test ==
{| cellpadding="5" cellspacing="1" border="1"
|+ style="caption-side:bottom;color:#A4A4A4; "|''Compliance Test for CENTERFORCE5 V.5.4 with innovaphone V.12r2''
|-
!Test case
!Result
!Notes
|-
|Transparent Recording
|align="center"|Ok
|Start recording automatically when conversation is established (connect) and stop when disconnected.
|-
|Manual Recording (On-Demand)
|align="center"|Ok
|Monitoring of actual call information (number, direction, state) and start / stop recording when user press the configured “key(s)”.
|-
|Incoming / Outgoing call
|align="center"|Ok
|Monitoring of call state (dialing, ringing, connect, disconnect), direction and number information is all captured and recorded.
|-
|Transferred call
|align="center"|Ok
|Blind / consulted transfer
|-
|Codec G.711
|align="center"|Ok
|Conversation is recorded with 64kBit/s and clear reproduced.
|-
|Codec G.729
|align="center"|Ok
|Telephone call is recorded with 8kBit/s and clear reproduced.
|-
|Passive mode
|align="center"|Ok
|Monitoring the mirror port (SPAN) on network switch and automatic recording.
|-
|Active mode
|align="center"|Ok
|Registration at innovaphone PBX for automatic call pick up and recording.
|-
|TAPI
|align="center"|Ok
|Monitoring call state and enhance call recordings with additional call information.
|-
|}

==Contact==

[[Image:onsoft-contact.png||600px|left|link=http://www.onsoft.de/en/contact.php]]

File:Onsoft-centerforce5.jpg

2018-02-01T13:55:45Z

Onsoft sergio-rodrigues:

File:Onsoft-centerforce5.png

2018-02-01T13:17:43Z

Onsoft sergio-rodrigues:

File:Onsoft-contact.png

2018-02-01T13:00:08Z

Onsoft sergio-rodrigues:

File:Onsoft-logo.jpg

2018-02-01T12:59:19Z

Onsoft sergio-rodrigues: