innovaphone wiki - User contributions [en]

Howto:MidaRec - Mida Solutions - 3rd Party Product

2007-12-20T11:36:34Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Rec, [http://www.midasolutions.com/mida_products.php?c=2&p=10 product page]
==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Voice Recording}}
[[Category:RecProd Voice Recording]]

==Functions==

*Digital Voice Recording
*Reliable storage systems
*CTI call tagging
*Quick and secure call Retrieve
*Lawful interception

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

MidaRec is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer to the related Wiky article for more information on the other Mida products.

MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.
MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:
*Reduces exposure to liability with compliance with industry guidelines and legislation
*Resolves disputes or misunderstandings, related to verbal advice or instructions
*Can be used for training of call center operators
*Allow performance or activity monitoring
*Traps abuse or nuisance calls
*Performs lawful interception

Flexible and modular architecture allows to connect mixed protocols nodes (TDM/VoIP) and to use different procedures:
*On Demand Recording (Active Procedure): recording is started and stopped directly by the agent (by using call conference or an integrated CTI button). During the recording session, it is possible to send configurable voice messages to the caller (this is requested by legislation in many European Countries).
*Total Recording (Passive Procedure): all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)

Recorded Data are stored, together with the telephony and custom data tags, first in the Hard Disk, and then transferred to DVD for archiving. Professional Data Base is used, to have the higher reliability and efficiency.

All the recording process (voice messages, data base configuration, telephony and custom data to be used as tags) is fully configurable with an easy to use WEB interface.

Search and replay may be easily performed with different interfaces, i.e. telephone and WEB browser, allowing remote and secure access: multi-level authentication are used, while quick data search is possible, using the telephony and custom data previously stored with the Recording as filtering criteria.

Access policies are fully configurable to suit legislation or company rules.

==Competitive Analysis==

MidaRec has different unique features, which make it the perfect choice for your needs:
*Configurable Voice Messages to be used during the Recording session, by means of an easy to use WEB interface
*Licensing model that allows aggressive and competitive pricing
*Professional solution, by using the best technology – DVD recording, CTI interface, high efficiency DataBase
*Localization and multi language support

Thanks to its experience, Mida may offer different advanced services on this product:
*Full support and maintenance services depending on your requests and SLA
*Consultancy and Project management for system design and integration with specific applications or network protocols
*Report Customization
*Content analysis with ASR tools based on Loquendo (www.loquendo.com) engines

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Thanks to Mida Experience on this technology area, Mida Rec has a very aggressive pricing.

Prices starts from around 3,5K€ for the Smart Rec solution, and from less than 11K€ for the Professional Rec version (end user prices). Several Options are then available to make the solution unique and perfectly tailored to your customer needs.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaRec - Mida Solutions - 3rd Party Product

2007-12-20T11:35:14Z

Paola.genovese: /* Functions */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Rec, [http://www.midasolutions.com/mida_products.php?c=2&p=10 product page]
==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Voice Recording}}
[[Category:RecProd Voice Recording]]

==Functions==

*Digital Voice Recording
*Reliable storage systems
*CTI call tagging
*Quick and secure call Retrieve
*Lawful interception

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

MidaRec is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer to the related Wiky article for more information on the other Mida products.

Flexible and modular architecture allows to connect mixed protocols nodes (TDM/VoIP) and to use different procedures:
*On Demand Recording (Active Procedure): recording is started and stopped directly by the agent (by using call conference or an integrated CTI button). During the recording session, it is possible to send configurable voice messages to the caller (this is requested by legislation in many European Countries).
*Total Recording (Passive Procedure): all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)

Recorded Data are stored, together with the telephony and custom data tags, first in the Hard Disk, and then transferred to DVD for archiving. Professional Data Base is used, to have the higher reliability and efficiency.

All the recording process (voice messages, data base configuration, telephony and custom data to be used as tags) is fully configurable with an easy to use WEB interface.

Search and replay may be easily performed with different interfaces, i.e. telephone and WEB browser, allowing remote and secure access: multi-level authentication are used, while quick data search is possible, using the telephony and custom data previously stored with the Recording as filtering criteria.

Access policies are fully configurable to suit legislation or company rules.

==Competitive Analysis==

MidaRec has different unique features, which make it the perfect choice for your needs:
*Configurable Voice Messages to be used during the Recording session, by means of an easy to use WEB interface
*Licensing model that allows aggressive and competitive pricing
*Professional solution, by using the best technology – DVD recording, CTI interface, high efficiency DataBase
*Localization and multi language support

Thanks to its experience, Mida may offer different advanced services on this product:
*Full support and maintenance services depending on your requests and SLA
*Consultancy and Project management for system design and integration with specific applications or network protocols
*Report Customization
*Content analysis with ASR tools based on Loquendo (www.loquendo.com) engines

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Thanks to Mida Experience on this technology area, Mida Rec has a very aggressive pricing.

Prices starts from around 3,5K€ for the Smart Rec solution, and from less than 11K€ for the Professional Rec version (end user prices). Several Options are then available to make the solution unique and perfectly tailored to your customer needs.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaQueueManager - Mida Solutions - 3rd Party Product

2007-12-20T11:30:05Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Queue Manager, [http://www.midasolutions.com/mida_products.php?c=2&p=13 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

*Configurable ACD
*Easy to use WEB user interface
*Call Parking
*Escalation process management
*Statistics

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer on the related Wiky article for more information on the other products.

Mida QueueManager is the Mida application for Automated Attendant, Call Parking, Automatic Call Distribution (ACD) and Routing of incoming phone calls. The Service allows forwarding the incoming calls to one or more extensions (operators or queue agents or different company sites), managing the waiting time in a flexible manner, with customizable behavior and voice prompts.

As a summary, main features are the following:
*Incoming calls forwarding to operators, using different configurable skill based algorithms (idle time, linear, round-robin)
*Operator availability check (Login/Logout)
*Operator skill level management
*Message customization and flexible working time management, with the possibility to configure different values for different queues
*Waiting time management, with the possibility of call forwarding
*Performance, Real Time Traffic, Historical Data Traffic statistics
*Escalation process management

The Mida QueueManager Application has 2 main application fields.
On one side it can be used for Smart Contact Center, where main focus is easy to use, fast personalization and aggressive pricing.

On the other side it well fits with multi site organization that have one single entry point for VoIP Application Management, and remote site ad hoc Management. In this case each queue may be configured as a remote site, and thanks to the powerful and easy to use WEB user interface, custom messages, working time, holiday configuration and special behavior may be customized for each site.

Statistics are available for both application areas, also in a personalized way.

As a summary, the service works in the following way.
The Application manages one or more queues, each one linked to an extension number where the incoming calls are forwarded, based on the configured routing alghoritm. In case the operator is free, the phone call is immediately forwarded to him; in case not, the phone call goes to the waiting status, until the next operator in the queue will be available.
Out of working time condition is managed, by configuring the right behavior between the following: message back to the caller and hang up, Voice Mail, call transfer to external phone number.
The system make available different message types: welcome message, music, short waiting time message, long waiting time message. All messages and parameters are configurable by the customer.

Escalation process is managed: the customer may configure the right system behavior for his organization in case particular conditions (such as no answer, maximum waiting time exceeded, no operator available) occur.

An easy to use WEB interface is available for configuring the system, so that the customer itself may decide and implement the behavior of his system, with no need to call “experts” any time he has to change one of system parameters, such as a scheduled holiday or a particular message.

==Competitive Analysis==

Mida Queue Manager is a very easy to manage tool if compared to similar product.
This feature, together with an aggressive pricing policy, makes it the right choice for your customer.

In fact, with Mida Queue Manager you may easy configure several different behaviors for each queue, and you may always count on Mida availability for product personalization.
For example, with Mida powerful WEB interface, your customer may directly configure and modify later on Messages, Time Schedule, Holidays, System Behaviors, having a different set for each queue.
On the same time Mida will work with you to analyze and solve special needs, defining and putting in place the right solution for your customer requirements.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Queue Manager Pricing depends on Voice Channels and product Options.

End Users prices starts with around 3,5K€ for a Mida Queue Manager base product; the value will change depending on Voice Channel number and/or additional required Options.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaQueueManager - Mida Solutions - 3rd Party Product

2007-12-20T11:29:28Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Queue Manager, [http://www.midasolutions.com/mida_products.php?c=2&p=13 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

*Configurable ACD
*Easy to use WEB user interface
*Call Parking
*Escalation process management
*Statistics

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer on the related Wiky article for more information on the other products.

Mida QueueManager is the Mida application for Automated Attendant, Call Parking, Automatic Call Distribution (ACD) and Routing of incoming phone calls. The Service allows forwarding the incoming calls to one or more extensions (operators or queue agents or different company sites), managing the waiting time in a flexible manner, with customizable behavior and voice prompts.

As a summary, main features are the following:

•Incoming calls forwarding to operators, using different configurable skill based algorithms (idle time, linear, round-robin)
•Operator availability check (Login/Logout)
•Operator skill level management
•Message customization and flexible working time management, with the possibility to configure different values for different queues
•Waiting time management, with the possibility of call forwarding
•Performance, Real Time Traffic, Historical Data Traffic statistics
•Escalation process management

The Mida QueueManager Application has 2 main application fields.
On one side it can be used for Smart Contact Center, where main focus is easy to use, fast personalization and aggressive pricing.

On the other side it well fits with multi site organization that have one single entry point for VoIP Application Management, and remote site ad hoc Management. In this case each queue may be configured as a remote site, and thanks to the powerful and easy to use WEB user interface, custom messages, working time, holiday configuration and special behavior may be customized for each site.

Statistics are available for both application areas, also in a personalized way.

As a summary, the service works in the following way.
The Application manages one or more queues, each one linked to an extension number where the incoming calls are forwarded, based on the configured routing alghoritm. In case the operator is free, the phone call is immediately forwarded to him; in case not, the phone call goes to the waiting status, until the next operator in the queue will be available.
Out of working time condition is managed, by configuring the right behavior between the following: message back to the caller and hang up, Voice Mail, call transfer to external phone number.
The system make available different message types: welcome message, music, short waiting time message, long waiting time message. All messages and parameters are configurable by the customer.

Escalation process is managed: the customer may configure the right system behavior for his organization in case particular conditions (such as no answer, maximum waiting time exceeded, no operator available) occur.

An easy to use WEB interface is available for configuring the system, so that the customer itself may decide and implement the behavior of his system, with no need to call “experts” any time he has to change one of system parameters, such as a scheduled holiday or a particular message.

==Competitive Analysis==

Mida Queue Manager is a very easy to manage tool if compared to similar product.
This feature, together with an aggressive pricing policy, makes it the right choice for your customer.

In fact, with Mida Queue Manager you may easy configure several different behaviors for each queue, and you may always count on Mida availability for product personalization.
For example, with Mida powerful WEB interface, your customer may directly configure and modify later on Messages, Time Schedule, Holidays, System Behaviors, having a different set for each queue.
On the same time Mida will work with you to analyze and solve special needs, defining and putting in place the right solution for your customer requirements.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Queue Manager Pricing depends on Voice Channels and product Options.

End Users prices starts with around 3,5K€ for a Mida Queue Manager base product; the value will change depending on Voice Channel number and/or additional required Options.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaQueueManager - Mida Solutions - 3rd Party Product

2007-12-20T11:27:49Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Queue Manager, [http://www.midasolutions.com/mida_products.php?c=2&p=13 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

*Configurable ACD
*Easy to use WEB user interface
*Call Parking
*Escalation process management
*Statistics

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer on the related Wiky article for more information on the other products.

Mida QueueManager is the Mida application for Automated Attendant, Call Parking, Automatic Call Distribution (ACD) and Routing of incoming phone calls. The Service allows forwarding the incoming calls to one or more extensions (operators or queue agents or different company sites), managing the waiting time in a flexible manner, with customizable behavior and voice prompts.

As a summary, main features are the following:
•Incoming calls forwarding to operators, using different configurable skill based algorithms (idle time, linear, round-robin)
•Operator availability check (Login/Logout)
•Operator skill level management
•Message customization and flexible working time management, with the possibility to configure different values for different queues
•Waiting time management, with the possibility of call forwarding
•Escalation process management
•Performance, Real Time Traffic, Historical Data Traffic statistics

The Mida QueueManager Application has 2 main application fields.
On one side it can be used for Smart Contact Center, where main focus is easy to use, fast personalization and aggressive pricing.

On the other side it well fits with multi site organization that have one single entry point for VoIP Application Management, and remote site ad hoc Management. In this case each queue may be configured as a remote site, and thanks to the powerful and easy to use WEB user interface, custom messages, working time, holiday configuration and special behavior may be customized for each site.

Statistics are available for both application areas, also in a personalized way.

As a summary, the service works in the following way.
The Application manages one or more queues, each one linked to an extension number where the incoming calls are forwarded, based on the configured routing alghoritm. In case the operator is free, the phone call is immediately forwarded to him; in case not, the phone call goes to the waiting status, until the next operator in the queue will be available.
Out of working time condition is managed, by configuring the right behavior between the following: message back to the caller and hang up, Voice Mail, call transfer to external phone number.
The system make available different message types: welcome message, music, short waiting time message, long waiting time message. All messages and parameters are configurable by the customer.

Escalation process is managed: the customer may configure the right system behavior for his organization in case particular conditions (such as no answer, maximum waiting time exceeded, no operator available) occur.

An easy to use WEB interface is available for configuring the system, so that the customer itself may decide and implement the behavior of his system, with no need to call “experts” any time he has to change one of system parameters, such as a scheduled holiday or a particular message.

==Competitive Analysis==

Mida Queue Manager is a very easy to manage tool if compared to similar product.
This feature, together with an aggressive pricing policy, makes it the right choice for your customer.

In fact, with Mida Queue Manager you may easy configure several different behaviors for each queue, and you may always count on Mida availability for product personalization.
For example, with Mida powerful WEB interface, your customer may directly configure and modify later on Messages, Time Schedule, Holidays, System Behaviors, having a different set for each queue.
On the same time Mida will work with you to analyze and solve special needs, defining and putting in place the right solution for your customer requirements.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Queue Manager Pricing depends on Voice Channels and product Options.

End Users prices starts with around 3,5K€ for a Mida Queue Manager base product; the value will change depending on Voice Channel number and/or additional required Options.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaQueueManager - Mida Solutions - 3rd Party Product

2007-12-20T11:25:24Z

Paola.genovese: /* Functions */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Queue Manager, [http://www.midasolutions.com/mida_products.php?c=2&p=13 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

*Configurable ACD
*Easy to use WEB user interface
*Call Parking
*Escalation process management
*Statistics

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer on the related Wiky article for more information on the other products.

The Mida QueueManager Application has 2 main application fields.
On one side it can be used for Smart Contact Center, where main focus is easy to use, fast personalization and aggressive pricing.

On the other side it well fits with multi site organization that have one single entry point for VoIP Application Management, and remote site ad hoc Management. In this case each queue may be configured as a remote site, and thanks to the powerful and easy to use WEB user interface, custom messages, working time, holiday configuration and special behavior may be customized for each site.

Statistics are available for both application areas, also in a personalized way.

As a summary, the service works in the following way.
The Application manages one or more queues, each one linked to an extension number where the incoming calls are forwarded, based on the configured routing alghoritm. In case the operator is free, the phone call is immediately forwarded to him; in case not, the phone call goes to the waiting status, until the next operator in the queue will be available.
Out of working time condition is managed, by configuring the right behavior between the following: message back to the caller and hang up, Voice Mail, call transfer to external phone number.
The system make available different message types: welcome message, music, short waiting time message, long waiting time message. All messages and parameters are configurable by the customer.

Escalation process is managed: the customer may configure the right system behavior for his organization in case particular conditions (such as no answer, maximum waiting time exceeded, no operator available) occur.

An easy to use WEB interface is available for configuring the system, so that the customer itself may decide and implement the behavior of his system, with no need to call “experts” any time he has to change one of system parameters, such as a scheduled holiday or a particular message.

==Competitive Analysis==

Mida Queue Manager is a very easy to manage tool if compared to similar product.
This feature, together with an aggressive pricing policy, makes it the right choice for your customer.

In fact, with Mida Queue Manager you may easy configure several different behaviors for each queue, and you may always count on Mida availability for product personalization.
For example, with Mida powerful WEB interface, your customer may directly configure and modify later on Messages, Time Schedule, Holidays, System Behaviors, having a different set for each queue.
On the same time Mida will work with you to analyze and solve special needs, defining and putting in place the right solution for your customer requirements.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Queue Manager Pricing depends on Voice Channels and product Options.

End Users prices starts with around 3,5K€ for a Mida Queue Manager base product; the value will change depending on Voice Channel number and/or additional required Options.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaIVR - Mida Solutions - 3rd Party Product

2007-12-20T11:14:33Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

MidaIVR, [http://www.midasolutions.com/mida_products.php?c=2&p=3 product page]

==Certification Status==







==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

*Configurable IVR
*Easy to use WEB user interface
*Call Transfer, Call Conferences, Bridging and Call Forwarding
*ASR and TTS

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

MidaIVR is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling. Please refer to the related Wiky article for more information on the other products.

MidaIVR is an open and flexible platform for Voice and IVR (Interactive Voice Responder) applications development in VOIP (H323, SIP) networks. It allows easy and fast development of customized solutions of Voice and IVR applications.

MidaIVR performs voice and touch tones detection during a normal extension call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed.
MidaIVR uses the technology leader Loquendo (www.loquendo.com) TTS and ASR tools, enabling the system to have Voice Recognition and Speech Generation capabilities.

MidaIVR consists in two different versions: MidaSmartIVR and MidaAdvancedIVR option.

MidaSmartIVR gives your customer a powerful IVR preconfigured engine, which may be personalized trough an easy to use WEB User Interface.
Voice Messages, Time Schedule parameters, IVR behavior in general may be decided and configured when needed directly by your customer by means of this simple interface. All these system parameter may be configured to be different for different services/locations.

In case the application is particularly sophisticated, with the Advanced IVR Option Mida may create the IVR that best fits with your customer needs, providing the solution already installed and working.
This is a service Mida is proud to offer, thanks to its more than 10 years of experience in this technology field.

==Competitive Analysis==

MidaIVR provides unique features when compared to similar products:
*Easy and aggressive pricing licensing model, based on number of Voice Channels required
*Very easy to use WEB User Interface: with SmartIVR your customer is totally independent and he may create and maintain its IVR without specific skills
*Mida experience to create any custom IVR the customer needs: with the AdvancedIVR option, Mida will implement, install and put in service any specific solution according to your customer requirements
*Text To Speech technology integration
*Localization and multi language support

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Aggressive prices is a distintive feature of all i-Suite products.

MidaIVR prices starts from around 1.500€ for the SmartIVR Product (end user prices). Additional options are available on request, depending on needed configuration and features, i.e additional Voice Channels, Avanced IVR Option, TTS Integration.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

Howto:MidaIVR - Mida Solutions - 3rd Party Product

2007-12-20T11:10:31Z

Paola.genovese: /* Functions */

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-20T11:03:18Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

*Network Analysys and Troubleshooting
*Professional Billing with fully featured and flexible reporting
*Multi Level organization Management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite. Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances. The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling. Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks. It collects troubleshooting and billing information from CDRs created by the Innovaphone phones. Regularly the system collects CDRs, store the interesting data in the Data Base and then analyze them thanks to the Advanced Report Engine.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.
It provides diagnostic data (jitter, delay, packet loss) and basic Billing information. Flexible reports are available, so that any technicians may find in the fastest way the Troubleshooting information he needs for fixing in an efficient and effective way all network problems.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications. Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities and for multi site – multi organizations companies.

Thanks to the professional report engine (Crystal Reports, currently Business Object XI is used) any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.
Additionally the system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.
This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division. Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing Troubleshooting option, NS&BB, is available for a unique pricing: only 280€ for systems up to 200 users!
This way it may be part of any Innovaphone PBX project, so making more efficient and fast the deployment of your customer VoIP networks, in the same time improving customer satisfaction and system reliability.

Mida Billing Advanced Option is also available at a very aggressive price, starting from less than 3K€ (end user price). Licencing scheme is based on users number, and pricing may change depending on different configurations or on additional features that may be requested.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-20T11:01:32Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

*Network Analysys and Troubleshooting
*Professional Billing with fully featured and flexible reporting
*Multi Level organization Management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite. Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances. The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling. Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks. It collects troubleshooting and billing information from CDRs created by the Innovaphone phones. Regularly the system collects CDRs, store the interesting data in the Data Base and then analyze them thanks to the Advanced Report Engine.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.
It provides diagnostic data (jitter, delay, packet loss) and basic Billing information. Flexible reports are available, so that any technicians may find in the fastest way the Troubleshooting information he needs for fixing in an efficient and effective way all network problems.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications. Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

Thanks to the professional report engine (Crystal Reports, currently Business Object XI is used) any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.
Additionally the system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.
This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division. Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing Troubleshooting option, NS&BB, is available for a unique pricing: only 280€ for systems up to 200 users!
This way it may be part of any Innovaphone PBX project, so making more efficient and fast the deployment of your customer VoIP networks, in the same time improving customer satisfaction and system reliability.

Mida Billing Advanced Option is also available at a very aggressive price, starting from less than 3K€ (end user price). Licencing scheme is based on users number, and pricing may change depending on different configurations or on additional features that may be requested.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-20T10:50:04Z

Paola.genovese: /* Functions */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

*Network Analysys and Troubleshooting
*Professional Billing with fully featured and flexible reporting
*Multi Level organization Management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks.
It collects troubleshooting and billing information from CDRs created by the Innovaphone phones. Regularly the system collects CDRs, store the interesting data in the Data Base and then analyze them thanks to the Advanced Report Engine.

As troubleshooting tool, the option Network Status & Basic Billing NS&BB makes diagnostic data available (jitter, delay, packet loss) to network technicians. Basic Billing information are available too.
Flexible reports are provided, so that any technicians may find in the fastest way the Troubleshooting information he's looking for.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in an efficient and effective way all network problems.

Additionally, using Mida Billing Advanced Option, thanks to the powerful professional report engine (Crystal Reports, currently Business Object XI is used) any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing Troubleshooting option, NS&BB, is available for a unique pricing: only 280€ for systems up to 200 users!
This way it may be part of any Innovaphone PBX project, so making more efficient and fast the deployment of your customer VoIP networks, in the same time improving customer satisfaction and system reliability.

Mida Billing Advanced Option is also available at a very aggressive price, starting from less than 3K€ (end user price). Licencing scheme is based on users number, and pricing may change depending on different configurations or on additional features that may be requested.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product

2007-12-20T10:41:56Z

Paola.genovese: /* Functions */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Voice Attendant,
[http://www.midasolutions.com/mida_products.php?c=2&p=8 product page]

==Certification Status==



{{Template:Compat Status "certified"|certificate=MidaVoiceAttendant_-_Mida Solutions_-_3rd_Party_Product_-_rec-product-cert.pdf}}





==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

*Automated Attendant
*Voice Recognition
*High Perfomance ASR engine
*Configurable escalation process

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Voice Attendant is an automated attendant solution that that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.
It works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending on customer needs.

Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Generation (TTS).

During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller.

In case the called number is busy or not answering, different actions may be put in place: message back to the caller, call transfer to Voice Mail or to a different number, call parking (activation of a specific queue waiting for called number availability, while an information message is sent back to the caller).

All these different behavior may be configured directly by your customer.

Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:
*Courtesy message and hang up
*Call transfer to an external number
*Call Transfer to Voice Mail

Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in an automatic way.
Main capabilities of WEB configuration interface are:
*Generate new custom voice messages according to customers needs
*Change working time schedule parameters
*Configure the right system behavior in case particular conditions happen
*Keep simple directory lists, without need of experts in Voice Recognition Tools Grammatik

==Competitive Analysis==

Mida Voice Attendand is a unique solution for Automatic Voice Recognition enabling.

Main focus of our solution is:
*Quality: Loquendo engine is used, market leader in voice technology
*Reliability: each call is answered and is managed according to the configured path
*Customizations: Mida is ready to work with the customer and find the best solution for its business
*Easy to use: no training nor difficult configuration, the system automatically generates its wording data base
*Best customer management, by using customized voice messages both in answering and in transfering phases

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Voice Attendant is a unique application, with a very aggressive price compared to similar high technology solutions.

Starting from around 5K (end user price) in case of Voice Attendant base configuration, licensing scheme is depending on required Voice Channels. In Base Configuration 2 VoIP channels are included.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product

2007-12-20T10:38:01Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Voice Attendant,
[http://www.midasolutions.com/mida_products.php?c=2&p=8 product page]

==Certification Status==



{{Template:Compat Status "certified"|certificate=MidaVoiceAttendant_-_Mida Solutions_-_3rd_Party_Product_-_rec-product-cert.pdf}}





==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

*Automatic Voice Recognition
*Configurable escalation process
*ASR engine (Loquendo)

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Voice Attendant is an automated attendant solution that that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.
It works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending on customer needs.

Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Generation (TTS).

During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller.

In case the called number is busy or not answering, different actions may be put in place: message back to the caller, call transfer to Voice Mail or to a different number, call parking (activation of a specific queue waiting for called number availability, while an information message is sent back to the caller).

All these different behavior may be configured directly by your customer.

Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:
*Courtesy message and hang up
*Call transfer to an external number
*Call Transfer to Voice Mail

Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in an automatic way.
Main capabilities of WEB configuration interface are:
*Generate new custom voice messages according to customers needs
*Change working time schedule parameters
*Configure the right system behavior in case particular conditions happen
*Keep simple directory lists, without need of experts in Voice Recognition Tools Grammatik

==Competitive Analysis==

Mida Voice Attendand is a unique solution for Automatic Voice Recognition enabling.

Main focus of our solution is:
*Quality: Loquendo engine is used, market leader in voice technology
*Reliability: each call is answered and is managed according to the configured path
*Customizations: Mida is ready to work with the customer and find the best solution for its business
*Easy to use: no training nor difficult configuration, the system automatically generates its wording data base
*Best customer management, by using customized voice messages both in answering and in transfering phases

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Voice Attendant is a unique application, with a very aggressive price compared to similar high technology solutions.

Starting from around 5K (end user price) in case of Voice Attendant base configuration, licensing scheme is depending on required Voice Channels. In Base Configuration 2 VoIP channels are included.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaQueueManager - Mida Solutions - 3rd Party Product

2007-12-19T12:14:42Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Queue Manager, [http://www.midasolutions.com/mida_products.php?c=2&p=13 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

Mida QueueManager is the Mida application for Automated Attendant, Call Parking, Automatic Call Distribution (ACD) and Routing of incoming phone calls.
The Service allows forwarding the incoming calls to one or more extensions (operators or queue agents or different company sites), managing the waiting time in a flexible manner, with customizable behavior and voice prompts.

Main features are listed bellow:
*Incoming calls forwarding to operators, using different configurable skill based algorithms (idle time, linear, round-robin)
*Operator availability check (Login/Logout)
*Operator skill level management
*Message customization and flexible working time management, with the possibility to configure different values for different queues
*Waiting time management, with the possibility of call forwarding
*Escalation process management
*Performance, Real Time Traffic, Historical Data Traffic statistics

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer on the related Wiky article for more information on the other products.

The Mida QueueManager Application has 2 main application fields.
On one side it can be used for Smart Contact Center, where main focus is easy to use, fast personalization and aggressive pricing.

On the other side it well fits with multi site organization that have one single entry point for VoIP Application Management, and remote site ad hoc Management. In this case each queue may be configured as a remote site, and thanks to the powerful and easy to use WEB user interface, custom messages, working time, holiday configuration and special behavior may be customized for each site.

Statistics are available for both application areas, also in a personalized way.

As a summary, the service works in the following way.
The Application manages one or more queues, each one linked to an extension number where the incoming calls are forwarded, based on the configured routing alghoritm. In case the operator is free, the phone call is immediately forwarded to him; in case not, the phone call goes to the waiting status, until the next operator in the queue will be available.
Out of working time condition is managed, by configuring the right behavior between the following: message back to the caller and hang up, Voice Mail, call transfer to external phone number.
The system make available different message types: welcome message, music, short waiting time message, long waiting time message. All messages and parameters are configurable by the customer.

Escalation process is managed: the customer may configure the right system behavior for his organization in case particular conditions (such as no answer, maximum waiting time exceeded, no operator available) occur.

An easy to use WEB interface is available for configuring the system, so that the customer itself may decide and implement the behavior of his system, with no need to call “experts” any time he has to change one of system parameters, such as a scheduled holiday or a particular message.

==Competitive Analysis==

Mida Queue Manager is a very easy to manage tool if compared to similar product.
This feature, together with an aggressive pricing policy, makes it the right choice for your customer.

In fact, with Mida Queue Manager you may easy configure several different behaviors for each queue, and you may always count on Mida availability for product personalization.
For example, with Mida powerful WEB interface, your customer may directly configure and modify later on Messages, Time Schedule, Holidays, System Behaviors, having a different set for each queue.
On the same time Mida will work with you to analyze and solve special needs, defining and putting in place the right solution for your customer requirements.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Queue Manager Pricing depends on Voice Channels and product Options.

End Users prices starts with around 3,5K€ for a Mida Queue Manager base product; the value will change depending on Voice Channel number and/or additional required Options.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaQueueManager - Mida Solutions - 3rd Party Product

2007-12-19T12:12:41Z

Paola.genovese: /* Functions */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Queue Manager, [http://www.midasolutions.com/mida_products.php?c=2&p=13 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

Mida QueueManager is the Mida application for Automated Attendant, Call Parking, Automatic Call Distribution (ACD) and Routing of incoming phone calls.
The Service allows forwarding the incoming calls to one or more extensions (operators or queue agents or different company sites), managing the waiting time in a flexible manner, with customizable behavior and voice prompts.

Main features are listed bellow:
*Incoming calls forwarding to operators, using different configurable skill based algorithms (idle time, linear, round-robin)
*Operator availability check (Login/Logout)
*Operator skill level management
*Message customization and flexible working time management, with the possibility to configure different values for different queues
*Waiting time management, with the possibility of call forwarding
*Escalation process management
*Performance, Real Time Traffic, Historical Data Traffic statistics

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer on the related Wiky article for more information on the other products.

The Mida QueueManager Application has 2 main application fields.
On one side it can be used for Smart Contact Center, where main focus is easy to use, fast personalization and aggressive pricing.

On the other side it well fits with multi site organization that have one single entry point for VoIP Application Management, and remote site ad hoc Management. In this case each queue may be configured as a remote site, and thanks to the powerful and easy to use WEB user interface, custom messages, working time, holiday configuration and special behavior may be customized for each site.

As a summary, the service works in the following way.
The Application manages one or more queues, each one linked to an extension number where the incoming calls are forwarded, based on the configured routing alghoritm. In case the operator is free, the phone call is immediately forwarded to him; in case not, the phone call goes to the waiting status, until the next operator in the queue will be available.
Out of working time condition is managed, by configuring the right behavior between the following: message back to the caller and hang up, Voice Mail, call transfer to external phone number.
The system make available different message types: welcome message, music, short waiting time message, long waiting time message. All messages and parameters are configurable by the customer.

Escalation process is managed: the customer may configure the right system behavior for his organization in case particular conditions (such as no answer, maximum waiting time exceeded, no operator available) occur.

An easy to use WEB interface is available for configuring the system, so that the customer itself may decide and implement the behavior of his system, with no need to call “experts” any time he has to change one of system parameters, such as a scheduled holiday or a particular message.

==Competitive Analysis==

Mida Queue Manager is a very easy to manage tool if compared to similar product.
This feature, together with an aggressive pricing policy, makes it the right choice for your customer.

In fact, with Mida Queue Manager you may easy configure several different behaviors for each queue, and you may always count on Mida availability for product personalization.
For example, with Mida powerful WEB interface, your customer may directly configure and modify later on Messages, Time Schedule, Holidays, System Behaviors, having a different set for each queue.
On the same time Mida will work with you to analyze and solve special needs, defining and putting in place the right solution for your customer requirements.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Queue Manager Pricing depends on Voice Channels and product Options.

End Users prices starts with around 3,5K€ for a Mida Queue Manager base product; the value will change depending on Voice Channel number and/or additional required Options.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product

2007-12-19T12:10:35Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Voice Attendant,
[http://www.midasolutions.com/mida_products.php?c=2&p=8 product page]

==Certification Status==



{{Template:Compat Status "certified"|certificate=MidaVoiceAttendant_-_Mida Solutions_-_3rd_Party_Product_-_rec-product-cert.pdf}}





==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

Mida Voice Attendant is an automated attendant solution that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.

Main features of Mida Voice Attendant application are:
*Automatic Voice Recognition – no need of manual operations for phone call management
*Configurable escalation process in case of troubles
*High performances ASR engine used (Loquendo)
*Destination number availability check: the system transfers the call only in case of availability, and triggers different configurable behaviors in case not
*Caller independent: the system works properly, no matter who the Caller is
*Easy to use, without need of technology experts

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Voice Attendant is an automated attendant solution that works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending on customer needs.

Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Generation (TTS).

During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller.

In case the called number is busy or not answering, different actions may be put in place: message back to the caller, call transfer to Voice Mail or to a different number, call parking (activation of a specific queue waiting for called number availability, while an information message is sent back to the caller).

All these different behavior may be configured directly by your customer.

Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:
*Courtesy message and hang up
*Call transfer to an external number
*Call Transfer to Voice Mail

Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in an automatic way.
Main capabilities of WEB configuration interface are:
*Generate new custom voice messages according to customers needs
*Change working time schedule parameters
*Configure the right system behavior in case particular conditions happen
*Keep simple directory lists, without need of experts in Voice Recognition Tools Grammatik

==Competitive Analysis==

Mida Voice Attendand is a unique solution for Automatic Voice Recognition enabling.

Main focus of our solution is:
*Quality: Loquendo engine is used, market leader in voice technology
*Reliability: each call is answered and is managed according to the configured path
*Customizations: Mida is ready to work with the customer and find the best solution for its business
*Easy to use: no training nor difficult configuration, the system automatically generates its wording data base
*Best customer management, by using customized voice messages both in answering and in transfering phases

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Voice Attendant is a unique application, with a very aggressive price compared to similar high technology solutions.

Starting from around 5K (end user price) in case of Voice Attendant base configuration, licensing scheme is depending on required Voice Channels. In Base Configuration 2 VoIP channels are included.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product

2007-12-19T12:09:38Z

Paola.genovese: /* Functions */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Voice Attendant,
[http://www.midasolutions.com/mida_products.php?c=2&p=8 product page]

==Certification Status==



{{Template:Compat Status "certified"|certificate=MidaVoiceAttendant_-_Mida Solutions_-_3rd_Party_Product_-_rec-product-cert.pdf}}





==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

Mida Voice Attendant is an automated attendant solution that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.

Main features of Mida Voice Attendant application are:
*Automatic Voice Recognition – no need of manual operations for phone call management
*Configurable escalation process in case of troubles
*High performances ASR engine used (Loquendo)
*Destination number availability check: the system transfers the call only in case of availability, and triggers different configurable behaviors in case not
*Caller independent: the system works properly, no matter who the Caller is
*Easy to use, without need of technology experts

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Voice Attendant is an automated attendant solution that works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending on customer needs.

During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller.

In case the called number is busy or not answering, different actions may be put in place: message back to the caller, call transfer to Voice Mail or to a different number, call parking (activation of a specific queue waiting for called number availability, while an information message is sent back to the caller).

All these different behavior may be configured directly by your customer.

Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:
*Courtesy message and hang up
*Call transfer to an external number
*Call Transfer to Voice Mail

Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in an automatic way.
Main capabilities of WEB configuration interface are:
*Generate new custom voice messages according to customers needs
*Change working time schedule parameters
*Configure the right system behavior in case particular conditions happen
*Keep simple directory lists, without need of experts in Voice Recognition Tools Grammatik

==Competitive Analysis==

Mida Voice Attendand is a unique solution for Automatic Voice Recognition enabling.

Main focus of our solution is:
*Quality: Loquendo engine is used, market leader in voice technology
*Reliability: each call is answered and is managed according to the configured path
*Customizations: Mida is ready to work with the customer and find the best solution for its business
*Easy to use: no training nor difficult configuration, the system automatically generates its wording data base
*Best customer management, by using customized voice messages both in answering and in transfering phases

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Voice Attendant is a unique application, with a very aggressive price compared to similar high technology solutions.

Starting from around 5K (end user price) in case of Voice Attendant base configuration, licensing scheme is depending on required Voice Channels. In Base Configuration 2 VoIP channels are included.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaIVR - Mida Solutions - 3rd Party Product

2007-12-19T12:04:42Z

Paola.genovese: /* Functions */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

MidaIVR, [http://www.midasolutions.com/mida_products.php?c=2&p=3 product page]

==Certification Status==







==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

MidaIVR is an open and flexible platform for Voice and IVR (Interactive Voice Responder) applications development in VOIP (H323, SIP) networks.

The main features provided by the MidaIVR suite are listed below.
*Easy to use WEB interface for IVR customization
*Flexible and configurable IVR generation
*Voice messages Recording and Listening
*Voice messageg Replay and DTMF tones management,
*Call Transfer, Call Conferences, Bridging and Call Forwarding
*Messages, Working Time and Holidays configuration, different for different services
*Voice Recognition (ASR) and Speech Generation (TTS) capabilities

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

MidaIVR is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling. Please refer to the related Wiky article for more information on the other products.

MidaIVR allows developing customized solutions of Voice and IVR applications in VoIP networks.
MidaIVR performs voice and touch tones detection during a normal extension call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed.
MidaIVR uses the technology leader Loquendo (www.loquendo.com) TTS and ASR tools, enabling the system to have Voice Recognition and Speech Generation capabilities.

MidaIVR consists in two different versions: MidaSmartIVR and MidaAdvancedIVR option.

MidaSmartIVR gives your customer a powerful IVR preconfigured engine, which may be personalized trough an easy to use WEB User Interface.
Voice Messages, Time Schedule parameters, IVR behavior in general may be decided and configured when needed directly by your customer by means of this simple interface.

In case the application is particularly sophisticated, with the Advanced IVR Option Mida may create the IVR that best fits with your customer needs, providing the solution already installed and working.
This is a service Mida is proud to offer, thanks to its more than 10 years of experience in this technology field.

==Competitive Analysis==

MidaIVR provides unique features when compared to similar products:
*Easy and aggressive pricing licensing model, based on number of Voice Channels required
*Very easy to use WEB User Interface: with SmartIVR your customer is totally independent and he may create and maintain its IVR without specific skills
*Mida experience to create any custom IVR the customer needs: with the AdvancedIVR option, Mida will implement, install and put in service any specific solution according to your customer requirements
*Text To Speech technology integration
*Localization and multi language support

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Aggressive prices is a distintive feature of all i-Suite products.

MidaIVR prices starts from around 1.500€ for the SmartIVR Product (end user prices). Additional options are available on request, depending on needed configuration and features, i.e additional Voice Channels, Avanced IVR Option, TTS Integration.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-19T11:52:03Z

Paola.genovese: /* Functions */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Troubleshooting and Enterprise Billing systems in VoIP networks.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications.
Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

As a Summary, Mida Billing main features are listed below:
*Network Analysys functionalities and Troubleshooting reporting
*Billing Information collection and storing;
*Hystorical, real time and scheduled reports
*Multi level organization management (Divisions and Cost Centre configuration)
*Customized Phone Rates
*Thresholds and Alarms, to prevent misuse of company phones

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks.
It collects troubleshooting and billing information from CDRs created by the Innovaphone phones. Regularly the system collects CDRs, store the interesting data in the Data Base and then analyze them thanks to the Advanced Report Engine.

As troubleshooting tool, the option Network Status & Basic Billing NS&BB makes diagnostic data available (jitter, delay, packet loss) to network technicians. Basic Billing information are available too.
Flexible reports are provided, so that any technicians may find in the fastest way the Troubleshooting information he's looking for.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in an efficient and effective way all network problems.

Additionally, using Mida Billing Advanced Option, thanks to the powerful professional report engine (Crystal Reports, currently Business Object XI is used) any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing Troubleshooting option, NS&BB, is available for a unique pricing: only 280€ for systems up to 200 users!
This way it may be part of any Innovaphone PBX project, so making more efficient and fast the deployment of your customer VoIP networks, in the same time improving customer satisfaction and system reliability.

Mida Billing Advanced Option is also available at a very aggressive price, starting from less than 3K€ (end user price). Licencing scheme is based on users number, and pricing may change depending on different configurations or on additional features that may be requested.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-19T11:47:57Z

Paola.genovese: /* Functions */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Troubleshooting and Enterprise Billing systems in VoIP networks.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications.
Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

As a Summary, Mida Billing main features are listed below:
*Network Analysys functionalities and Troubleshooting reporting
*Billing Information collection and storing;
*Hystorical, real time and scheduled reports
*Multi level organization management (Divisions and Cost Centre configuration)
*Customized Phone Rates
*Thresholds and Alarms, to take under control wrong behaviors in company phone management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks.
It collects troubleshooting and billing information from CDRs created by the Innovaphone phones. Regularly the system collects CDRs, store the interesting data in the Data Base and then analyze them thanks to the Advanced Report Engine.

As troubleshooting tool, the option Network Status & Basic Billing NS&BB makes diagnostic data available (jitter, delay, packet loss) to network technicians. Basic Billing information are available too.
Flexible reports are provided, so that any technicians may find in the fastest way the Troubleshooting information he's looking for.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in an efficient and effective way all network problems.

Additionally, using Mida Billing Advanced Option, thanks to the powerful professional report engine (Crystal Reports, currently Business Object XI is used) any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing Troubleshooting option, NS&BB, is available for a unique pricing: only 280€ for systems up to 200 users!
This way it may be part of any Innovaphone PBX project, so making more efficient and fast the deployment of your customer VoIP networks, in the same time improving customer satisfaction and system reliability.

Mida Billing Advanced Option is also available at a very aggressive price, starting from less than 3K€ (end user price). Licencing scheme is based on users number, and pricing may change depending on different configurations or on additional features that may be requested.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-19T11:47:44Z

Paola.genovese: /* Functions */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Troubleshooting and Enterprise Billing systems in VoIP networks.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications.
Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

As a Summary, Mida Billing main features are listed below:
*Network Analysys functionalities and Troubleshooting reporting
*Billing Information collection and storing;
*Hystorical, real time and scheduled reports
*Multi level organization management (Divisions and Cost Centre configuration)
*Customized Phone Rates
*Thresholds and Alarms, to take under conrol wrong behaviors in company phone management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks.
It collects troubleshooting and billing information from CDRs created by the Innovaphone phones. Regularly the system collects CDRs, store the interesting data in the Data Base and then analyze them thanks to the Advanced Report Engine.

As troubleshooting tool, the option Network Status & Basic Billing NS&BB makes diagnostic data available (jitter, delay, packet loss) to network technicians. Basic Billing information are available too.
Flexible reports are provided, so that any technicians may find in the fastest way the Troubleshooting information he's looking for.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in an efficient and effective way all network problems.

Additionally, using Mida Billing Advanced Option, thanks to the powerful professional report engine (Crystal Reports, currently Business Object XI is used) any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing Troubleshooting option, NS&BB, is available for a unique pricing: only 280€ for systems up to 200 users!
This way it may be part of any Innovaphone PBX project, so making more efficient and fast the deployment of your customer VoIP networks, in the same time improving customer satisfaction and system reliability.

Mida Billing Advanced Option is also available at a very aggressive price, starting from less than 3K€ (end user price). Licencing scheme is based on users number, and pricing may change depending on different configurations or on additional features that may be requested.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-19T11:45:06Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Troubleshooting and Enterprise Billing systems in VoIP networks.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications.
Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

As a Summary, Mida Billing main features are listed below:
*Network Analysys functionalities and Troubleshooting reporting
*Billing Information collection and storing;
*Hystorical, real time and scheduled reports
*Divisions and Cost Centre configuration - multi level organization management
*Customized Phone Rates
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks.
It collects troubleshooting and billing information from CDRs created by the Innovaphone phones. Regularly the system collects CDRs, store the interesting data in the Data Base and then analyze them thanks to the Advanced Report Engine.

As troubleshooting tool, the option Network Status & Basic Billing NS&BB makes diagnostic data available (jitter, delay, packet loss) to network technicians. Basic Billing information are available too.
Flexible reports are provided, so that any technicians may find in the fastest way the Troubleshooting information he's looking for.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in an efficient and effective way all network problems.

Additionally, using Mida Billing Advanced Option, thanks to the powerful professional report engine (Crystal Reports, currently Business Object XI is used) any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing Troubleshooting option, NS&BB, is available for a unique pricing: only 280€ for systems up to 200 users!
This way it may be part of any Innovaphone PBX project, so making more efficient and fast the deployment of your customer VoIP networks, in the same time improving customer satisfaction and system reliability.

Mida Billing Advanced Option is also available at a very aggressive price, starting from less than 3K€ (end user price). Licencing scheme is based on users number, and pricing may change depending on different configurations or on additional features that may be requested.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-19T11:43:39Z

Paola.genovese: /* Functions */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Troubleshooting and Enterprise Billing systems in VoIP networks.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications.
Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

As a Summary, Mida Billing main features are listed below:
*Network Analysys functionalities and Troubleshooting reporting
*Billing Information collection and storing;
*Hystorical, real time and scheduled reports
*Divisions and Cost Centre configuration - multi level organization management
*Customized Phone Rates
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks.
It collects troubleshooting and billing information from CDRs created by the Innovaphone phones. Regularly the system collects the data, store them in the Data Base and then analyze them thanks to the Advanced Report Engine.

As troubleshooting tool, the option Network Status & Basic Billing NS&BB makes diagnostic data available (jitter, delay, packet loss) to network technicians. Basic Billing information are available too.
Flexible reports are provided, so that any technicians may find in the fastest way the Troubleshooting information he's looking for.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in an efficient way all network problems.

Additionally, using Mida Billing Advanced Option, thanks to the powerful professional report engine (Crystal Reports, currently Business Object XI is used) any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing Troubleshooting option, NS&BB, is available for a unique pricing: only 280€ for systems up to 200 users!
This way it may be part of any Innovaphone PBX project, so making more efficient and fast the deployment of your customer VoIP networks, in the same time improving customer satisfaction and system reliability.

Mida Billing Advanced Option is also available at a very aggressive price, starting from less than 3K€ (end user price). Licencing scheme is based on users number, and pricing may change depending on different configurations or on additional features that may be requested.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaRec - Mida Solutions - 3rd Party Product

2007-12-19T10:06:17Z

Paola.genovese: /* Pricing */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Rec, [http://www.midasolutions.com/mida_products.php?c=2&p=10 product page]
==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Voice Recording}}
[[Category:RecProd Voice Recording]]

==Functions==

MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.

MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:
*Reduces exposure to liability with compliance with industry guidelines and legislation
*Resolves disputes or misunderstandings, related to verbal advice or instructions
*Can be used for training of call center operators
*Allow performance or activity monitoring
*Traps abuse or nuisance calls
*Performs lawful interception

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

MidaRec is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer to the related Wiky article for more information on the other Mida products.

Flexible and modular architecture allows to connect mixed protocols nodes (TDM/VoIP) and to use different procedures:
*On Demand Recording (Active Procedure): recording is started and stopped directly by the agent (by using call conference or an integrated CTI button). During the recording session, it is possible to send configurable voice messages to the caller (this is requested by legislation in many European Countries).
*Total Recording (Passive Procedure): all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)

Recorded Data are stored, together with the telephony and custom data tags, first in the Hard Disk, and then transferred to DVD for archiving. Professional Data Base is used, to have the higher reliability and efficiency.

All the recording process (voice messages, data base configuration, telephony and custom data to be used as tags) is fully configurable with an easy to use WEB interface.

Search and replay may be easily performed with different interfaces, i.e. telephone and WEB browser, allowing remote and secure access: multi-level authentication are used, while quick data search is possible, using the telephony and custom data previously stored with the Recording as filtering criteria.

Access policies are fully configurable to suit legislation or company rules.

==Competitive Analysis==

MidaRec has different unique features, which make it the perfect choice for your needs:
*Configurable Voice Messages to be used during the Recording session, by means of an easy to use WEB interface
*Licensing model that allows aggressive and competitive pricing
*Professional solution, by using the best technology – DVD recording, CTI interface, high efficiency DataBase
*Localization and multi language support

Thanks to its experience, Mida may offer different advanced services on this product:
*Full support and maintenance services depending on your requests and SLA
*Consultancy and Project management for system design and integration with specific applications or network protocols
*Report Customization
*Content analysis with ASR tools based on Loquendo (www.loquendo.com) engines

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Thanks to Mida Experience on this technology area, Mida Rec has a very aggressive pricing.

Prices starts from around 3,5K€ for the Smart Rec solution, and from less than 11K€ for the Professional Rec version (end user prices). Several Options are then available to make the solution unique and perfectly tailored to your customer needs.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaQueueManager - Mida Solutions - 3rd Party Product

2007-12-19T10:02:12Z

Paola.genovese: /* Pricing */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Queue Manager, [http://www.midasolutions.com/mida_products.php?c=2&p=13 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

Mida QueueManager is the Mida application for Automated Attendant, Call Parking, Automatic Call Distribution (ACD) and Routing of incoming phone calls.
The Service allows forwarding the incoming calls to one or more extensions (operators or queue agents or different company sites), managing the waiting time in a flexible manner, with customizable behavior and voice prompts. Each queue may have its customized messages, working hours, timeouts, agents, overflows and system parameters. Statistics are available, also in a personalized way.
Main features are listed bellow:
*Incoming calls forwarding to operators, using different configurable skill based algorithms (idle time, linear, round-robin)
*Operator availability check (Login/Logout)
*Operator skill level management
*Message customization and flexible working time management, with the possibility to configure different values for different queues
*Waiting time management, with the possibility of call forwarding
*Escalation process management
*Performance, Real Time Traffic, Historical Data Traffic statistics

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer on the related Wiky article for more information on the other products.

The Mida QueueManager Application has 2 main application fields.
On one side it can be used for Smart Contact Center, where main focus is easy to use, fast personalization and aggressive pricing.

On the other side it well fits with multi site organization that have one single entry point for VoIP Application Management, and remote site ad hoc Management. In this case each queue may be configured as a remote site, and thanks to the powerful and easy to use WEB user interface, custom messages, working time, holiday configuration and special behavior may be customized for each site.

As a summary, the service works in the following way.
The Application manages one or more queues, each one linked to an extension number where the incoming calls are forwarded, based on the configured routing alghoritm. In case the operator is free, the phone call is immediately forwarded to him; in case not, the phone call goes to the waiting status, until the next operator in the queue will be available.
Out of working time condition is managed, by configuring the right behavior between the following: message back to the caller and hang up, Voice Mail, call transfer to external phone number.
The system make available different message types: welcome message, music, short waiting time message, long waiting time message. All messages and parameters are configurable by the customer.

Escalation process is managed: the customer may configure the right system behavior for his organization in case particular conditions (such as no answer, maximum waiting time exceeded, no operator available) occur.

An easy to use WEB interface is available for configuring the system, so that the customer itself may decide and implement the behavior of his system, with no need to call “experts” any time he has to change one of system parameters, such as a scheduled holiday or a particular message.

==Competitive Analysis==

Mida Queue Manager is a very easy to manage tool if compared to similar product.
This feature, together with an aggressive pricing policy, makes it the right choice for your customer.

In fact, with Mida Queue Manager you may easy configure several different behaviors for each queue, and you may always count on Mida availability for product personalization.
For example, with Mida powerful WEB interface, your customer may directly configure and modify later on Messages, Time Schedule, Holidays, System Behaviors, having a different set for each queue.
On the same time Mida will work with you to analyze and solve special needs, defining and putting in place the right solution for your customer requirements.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Queue Manager Pricing depends on Voice Channels and product Options.

End Users prices starts with around 3,5K€ for a Mida Queue Manager base product; the value will change depending on Voice Channel number and/or additional required Options.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaIVR - Mida Solutions - 3rd Party Product

2007-12-19T09:58:24Z

Paola.genovese: /* Pricing */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

MidaIVR, [http://www.midasolutions.com/mida_products.php?c=2&p=3 product page]

==Certification Status==







==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

MidaIVR is an open and flexible platform for Voice and IVR (Interactive Voice Responder) applications development in VOIP (H323 , SIP) networks.

The main features provided by the MidaIVR suite are listed below.
*Flexible and configurable IVR generation
*Easy to use WEB interface for IVR customization
*Voice file Replay and DTMF tones management,
*Call Transfer to a different telephone number or hunt group
*Call Conferences, bridging and call forwarding
* Voice messages Recording and Listening
*Working Time and Holidays configuration
**Different Messages and Time Schedule based on service type, i.e in case of offices in different locations
*Custom Voice application implementation
**Market leader TTS and ASR technologies integration, enabling Voice Recognition and Speech Generation capabilities

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

MidaIVR is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling. Please refer to the related Wiky article for more information on the other products.

MidaIVR allows developing customized solutions of Voice and IVR applications in VoIP networks.
MidaIVR performs voice and touch tones detection during a normal extension call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed.
MidaIVR uses the technology leader Loquendo (www.loquendo.com) TTS and ASR tools, enabling the system to have Voice Recognition and Speech Generation capabilities.

MidaIVR consists in two different versions: MidaSmartIVR and MidaAdvancedIVR option.

MidaSmartIVR gives your customer a powerful IVR preconfigured engine, which may be personalized trough an easy to use WEB User Interface.
Voice Messages, Time Schedule parameters, IVR behavior in general may be decided and configured when needed directly by your customer by means of this simple interface.

In case the application is particularly sophisticated, with the Advanced IVR Option Mida may create the IVR that best fits with your customer needs, providing the solution already installed and working.
This is a service Mida is proud to offer, thanks to its more than 10 years of experience in this technology field.

==Competitive Analysis==

MidaIVR provides unique features when compared to similar products:
*Easy and aggressive pricing licensing model, based on number of Voice Channels required
*Very easy to use WEB User Interface: with SmartIVR your customer is totally independent and he may create and maintain its IVR without specific skills
*Mida experience to create any custom IVR the customer needs: with the AdvancedIVR option, Mida will implement, install and put in service any specific solution according to your customer requirements
*Text To Speech technology integration
*Localization and multi language support

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Aggressive prices is a distintive feature of all i-Suite products.

MidaIVR prices starts from around 1.500€ for the SmartIVR Product (end user prices). Additional options are available on request, depending on needed configuration and features, i.e additional Voice Channels, Avanced IVR Option, TTS Integration.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-19T09:55:28Z

Paola.genovese: /* Pricing */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Troubleshooting and Enterprise Billing systems in VoIP networks.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.

NS&BB collects CDRs information from Innovaphone PBX, then making available network status information (jitter, delay, packet loss) and basic billing information by means of easy to use and flexible reports.
This way the network expert may easily recognize the reasons for unexpected behaviors, and may fix the IP network problems in a fast and effective way, using the system both as a diagnostic and a troubleshooting tool.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications.
Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

Professional tools are used by Mida Billing, i.e professional Report Engine and Data Bases.

As a Summary, Mida Billing main features are listed below:
*Network Analysys functionalities and Troubleshooting information
*Troubleshooting flexible reports
*Billing Information collection and storing;
*On-line reports, with date, type of call, result, cost centre, rate filtering;
*Scheduled reports that may be sent automatically by the system (email)
*Divisions and Cost Centre configuration
*Cross Reference Supervisor – Cost Centre to manage secure and private access to data
*Rate configuration: phone rates may be customized for each company
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks.
It collects troubleshooting and billing information from CDRs created by the Innovaphone phones. Regularly the system collects the data, store them in the Data Base and then analyze them thanks to the Advanced Report Engine.

As troubleshooting tool, the option Network Status & Basic Billing NS&BB makes diagnostic data available (jitter, delay, packet loss) to network technicians. Basic Billing information are available too.
Flexible reports are provided, so that any technicians may find in the fastest way the Troubleshooting information he's looking for.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in an efficient way all network problems.

Additionally, using Mida Billing Advanced Option, thanks to the powerful professional report engine (Crystal Reports, currently Business Object XI is used) any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing Troubleshooting option, NS&BB, is available for a unique pricing: only 280€ for systems up to 200 users!
This way it may be part of any Innovaphone PBX project, so making more efficient and fast the deployment of your customer VoIP networks, in the same time improving customer satisfaction and system reliability.

Mida Billing Advanced Option is also available at a very aggressive price, starting from less than 3K€ (end user price). Licencing scheme is based on users number, and pricing may change depending on different configurations or on additional features that may be requested.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-19T09:53:17Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Troubleshooting and Enterprise Billing systems in VoIP networks.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.

NS&BB collects CDRs information from Innovaphone PBX, then making available network status information (jitter, delay, packet loss) and basic billing information by means of easy to use and flexible reports.
This way the network expert may easily recognize the reasons for unexpected behaviors, and may fix the IP network problems in a fast and effective way, using the system both as a diagnostic and a troubleshooting tool.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications.
Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

Professional tools are used by Mida Billing, i.e professional Report Engine and Data Bases.

As a Summary, Mida Billing main features are listed below:
*Network Analysys functionalities and Troubleshooting information
*Troubleshooting flexible reports
*Billing Information collection and storing;
*On-line reports, with date, type of call, result, cost centre, rate filtering;
*Scheduled reports that may be sent automatically by the system (email)
*Divisions and Cost Centre configuration
*Cross Reference Supervisor – Cost Centre to manage secure and private access to data
*Rate configuration: phone rates may be customized for each company
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks.
It collects troubleshooting and billing information from CDRs created by the Innovaphone phones. Regularly the system collects the data, store them in the Data Base and then analyze them thanks to the Advanced Report Engine.

As troubleshooting tool, the option Network Status & Basic Billing NS&BB makes diagnostic data available (jitter, delay, packet loss) to network technicians. Basic Billing information are available too.
Flexible reports are provided, so that any technicians may find in the fastest way the Troubleshooting information he's looking for.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in an efficient way all network problems.

Additionally, using Mida Billing Advanced Option, thanks to the powerful professional report engine (Crystal Reports, currently Business Object XI is used) any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing Troubleshooting option, NS&BB, is available for a unique pricing: only 280€ for systems up to 200 users!
This way it may be part of any Innovaphone PBX project, so making more efficient and fast the deployment of your customer VoIP networks, in the same time improving customer satisfaction and system reliability.

Mida Billing Advanced Option is also available at a very aggressive price, starting from less than 3K (end user price). Licencing scheme is based on users number, and pricing may change depending on different configurations or on additional features that may be requested.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-19T09:37:51Z

Paola.genovese: /* Pricing */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Troubleshooting and Enterprise Billing systems in VoIP networks.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.

NS&BB collects CDRs information from Innovaphone PBX, then making available network status information (jitter, delay, packet loss) and basic billing information by means of easy to use and flexible reports.
This way the network expert may easily recognize the reasons for unexpected behaviors, and may fix the IP network problems in a fast and effective way, using the system both as a diagnostic and a troubleshooting tool.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications.
Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

Professional tools are used by Mida Billing, i.e professional Report Engine and Data Bases.

As a Summary, Mida Billing main features are listed below:
*Network Analysys functionalities and Troubleshooting information
*Troubleshooting flexible reports
*Billing Information collection and storing;
*On-line reports, with date, type of call, result, cost centre, rate filtering;
*Scheduled reports that may be sent automatically by the system (email)
*Divisions and Cost Centre configuration
*Cross Reference Supervisor – Cost Centre to manage secure and private access to data
*Rate configuration: phone rates may be customized for each company
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks.

As troubleshooting tool, the Network Status & Basic Billing NS&BB collects diagnostic data from CDRs created by the Innovaphone phones. Data are collected in a scheduled way, stored in the Data Base and ready for further analysis, thanks to the powerful Report Engine.

Flexible reports are available, so that any technicians may find in the fastest way the Troubleshooting information he's looking for.
This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in an efficient way all network problems.

Additionally, Mida Billing collects billing information from CDRs created by the Innovaphone phones. Regularly the system collects the data, store them in the Data Base and then analyze them thanks to the Advanced Report Engine. Any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing Troubleshooting option, NS&BB, is available for a unique pricing: only 280€ for systems up to 200 users!
This way it may be part of any Innovaphone PBX project, so making more efficient and fast the deployment of your customer VoIP networks, in the same time improving customer satisfaction and system reliability.

Mida Billing Advanced Option is also available at a very aggressive price, starting from less than 3K (end user price). Licencing scheme is based on users number, and pricing may change depending on different configurations or on additional features that may be requested.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-19T09:37:09Z

Paola.genovese: /* Pricing */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Troubleshooting and Enterprise Billing systems in VoIP networks.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.

NS&BB collects CDRs information from Innovaphone PBX, then making available network status information (jitter, delay, packet loss) and basic billing information by means of easy to use and flexible reports.
This way the network expert may easily recognize the reasons for unexpected behaviors, and may fix the IP network problems in a fast and effective way, using the system both as a diagnostic and a troubleshooting tool.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications.
Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

Professional tools are used by Mida Billing, i.e professional Report Engine and Data Bases.

As a Summary, Mida Billing main features are listed below:
*Network Analysys functionalities and Troubleshooting information
*Troubleshooting flexible reports
*Billing Information collection and storing;
*On-line reports, with date, type of call, result, cost centre, rate filtering;
*Scheduled reports that may be sent automatically by the system (email)
*Divisions and Cost Centre configuration
*Cross Reference Supervisor – Cost Centre to manage secure and private access to data
*Rate configuration: phone rates may be customized for each company
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks.

As troubleshooting tool, the Network Status & Basic Billing NS&BB collects diagnostic data from CDRs created by the Innovaphone phones. Data are collected in a scheduled way, stored in the Data Base and ready for further analysis, thanks to the powerful Report Engine.

Flexible reports are available, so that any technicians may find in the fastest way the Troubleshooting information he's looking for.
This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in an efficient way all network problems.

Additionally, Mida Billing collects billing information from CDRs created by the Innovaphone phones. Regularly the system collects the data, store them in the Data Base and then analyze them thanks to the Advanced Report Engine. Any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing Torubleshooting option, NS&BB, is available for a unique pricing: only 280€ for systems up to 200 users!
This way it may be part of any Innovaphone PBX project, so making more efficient and fast the deployment of your customer VoIP networks, in the same time improving customer satisfaction and system reliability.

Mida Billing Advanced Option is also available at a very aggressive price, starting from less than 3K (end user price). Licencing scheme is based on users number, and pricing may change depending on different configurations or on additional features that may be requested.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-19T09:32:53Z

Paola.genovese: /* Competitive Analysis */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Troubleshooting and Enterprise Billing systems in VoIP networks.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.

NS&BB collects CDRs information from Innovaphone PBX, then making available network status information (jitter, delay, packet loss) and basic billing information by means of easy to use and flexible reports.
This way the network expert may easily recognize the reasons for unexpected behaviors, and may fix the IP network problems in a fast and effective way, using the system both as a diagnostic and a troubleshooting tool.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications.
Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

Professional tools are used by Mida Billing, i.e professional Report Engine and Data Bases.

As a Summary, Mida Billing main features are listed below:
*Network Analysys functionalities and Troubleshooting information
*Troubleshooting flexible reports
*Billing Information collection and storing;
*On-line reports, with date, type of call, result, cost centre, rate filtering;
*Scheduled reports that may be sent automatically by the system (email)
*Divisions and Cost Centre configuration
*Cross Reference Supervisor – Cost Centre to manage secure and private access to data
*Rate configuration: phone rates may be customized for each company
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks.

As troubleshooting tool, the Network Status & Basic Billing NS&BB collects diagnostic data from CDRs created by the Innovaphone phones. Data are collected in a scheduled way, stored in the Data Base and ready for further analysis, thanks to the powerful Report Engine.

Flexible reports are available, so that any technicians may find in the fastest way the Troubleshooting information he's looking for.
This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in an efficient way all network problems.

Additionally, Mida Billing collects billing information from CDRs created by the Innovaphone phones. Regularly the system collects the data, store them in the Data Base and then analyze them thanks to the Advanced Report Engine. Any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==


MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

More than that, Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing is available starting from less than 3K (end user price). Licencing sheme is based on users number, pricing may change depending on different configurations or on additional features that may be requested, for example Nework Analysis or Advanced Reporting.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-19T09:31:17Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Troubleshooting and Enterprise Billing systems in VoIP networks.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.

NS&BB collects CDRs information from Innovaphone PBX, then making available network status information (jitter, delay, packet loss) and basic billing information by means of easy to use and flexible reports.
This way the network expert may easily recognize the reasons for unexpected behaviors, and may fix the IP network problems in a fast and effective way, using the system both as a diagnostic and a troubleshooting tool.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications.
Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

Professional tools are used by Mida Billing, i.e professional Report Engine and Data Bases.

As a Summary, Mida Billing main features are listed below:
*Network Analysys functionalities and Troubleshooting information
*Troubleshooting flexible reports
*Billing Information collection and storing;
*On-line reports, with date, type of call, result, cost centre, rate filtering;
*Scheduled reports that may be sent automatically by the system (email)
*Divisions and Cost Centre configuration
*Cross Reference Supervisor – Cost Centre to manage secure and private access to data
*Rate configuration: phone rates may be customized for each company
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Troubleshooting and Billing applications in VoIP networks.

As troubleshooting tool, the Network Status & Basic Billing NS&BB collects diagnostic data from CDRs created by the Innovaphone phones. Data are collected in a scheduled way, stored in the Data Base and ready for further analysis, thanks to the powerful Report Engine.

Flexible reports are available, so that any technicians may find in the fastest way the Troubleshooting information he's looking for.
This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in an efficient way all network problems.

Additionally, Mida Billing collects billing information from CDRs created by the Innovaphone phones. Regularly the system collects the data, store them in the Data Base and then analyze them thanks to the Advanced Report Engine. Any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

==Competitive Analysis==

Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

More than that, MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing is available starting from less than 3K (end user price). Licencing sheme is based on users number, pricing may change depending on different configurations or on additional features that may be requested, for example Nework Analysis or Advanced Reporting.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-12-19T09:22:03Z

Paola.genovese: /* Functions */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Troubleshooting and Enterprise Billing systems in VoIP networks.

Mida i-Suite most innovative product is the Network Status & Basic Billing NS&BB, which gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing basic billing information.

NS&BB collects CDRs information from Innovaphone PBX, then making available network status information (jitter, delay, packet loss) and basic billing information by means of easy to use and flexible reports.
This way the network expert may easily recognize the reasons for unexpected behaviors, and may fix the IP network problems in a fast and effective way, using the system both as a diagnostic and a troubleshooting tool.

While being a powerful Troubleshooting tool, Mida Billing is also a top of the art product for billing Applications.
Based on a modular and open architecture, Mida Billing provides a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

Professional tools are used by Mida Billing, i.e professional Report Engine and Data Bases.

As a Summary, Mida Billing main features are listed below:
*Network Analysys functionalities and Troubleshooting information
*Troubleshooting flexible reports
*Billing Information collection and storing;
*On-line reports, with date, type of call, result, cost centre, rate filtering;
*Scheduled reports that may be sent automatically by the system (email)
*Divisions and Cost Centre configuration
*Cross Reference Supervisor – Cost Centre to manage secure and private access to data
*Rate configuration: phone rates may be customized for each company
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

==Version==

1.5.2

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida i-Suite.
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Billing applications in VoIP networks.

It collects billing information from CDRs created by the Innovaphone phones. Regularly the system collects the data, store them in the Data Base and then analyze them thanks to the Advanced Report Engine. Any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

Additionally, Mida Billing collects diagnostic data from CDRs created by the Innovaphone phones. Data are collected in a scheduled way, stored in the Data Base and ready for further analysis, thanks to the powerful Report Engine.

Configurable reports are available, so that any technicians may create his Troubleshooting Base Data in a flexible way.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in a fast and efficient way all network problems.

==Competitive Analysis==

Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

More than that, MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

==Remarks==

[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing is available starting from less than 3K (end user price). Licencing sheme is based on users number, pricing may change depending on different configurations or on additional features that may be requested, for example Nework Analysis or Advanced Reporting.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-11-10T09:36:09Z

Paola.genovese: /* Competitive Analysis */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Enterprise billing systems in VoIP networks.

MidaBilling is based on a modular and open architecture, providing a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

Professional tools are used by Mida Billing, i.e professional Report Engine and Data Bases.

While being a top of the art product for billing, Mida Billing is also a powerful tool for Network Analysis. By analyzing CDR information, the system is storing in the data base all the information regarding network behavior, i.e jitter level, delay, .. and make them available to any technician by means of configurable reports.

This way the network expert may easily recognize the reasons for unexpected behaviors, and may fix the IP network problems in a fast and effective way, using the system both as a diagnostic and a troubleshooting tool.

As a Summary, Mida Billing main features are listed below:
*Billing Information collection and storing;
*On-line reports, with date, type of call, result, cost centre, rate filtering;
*Scheduled reports that may be sent automatically by the system (email)
*Divisions and Cost Centre configuration
*Cross Reference Supervisor – Cost Centre to manage secure and private access to data
*Rate configuration: phone rates may be customized for each company
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

*AND MORE: Network Analysis functionality

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Billing applications in VoIP networks.

It collects billing information from CDRs created by the Innovaphone phones. Regularly the system collects the data, store them in the Data Base and then analyze them thanks to the Advanced Report Engine. Any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

Additionally, Mida Billing collects diagnostic data from CDRs created by the Innovaphone phones. Data are collected in a scheduled way, stored in the Data Base and ready for further analysis, thanks to the powerful Report Engine.

Configurable reports are available, so that any technicians may create his Troubleshooting Base Data in a flexible way.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in a fast and efficient way all network problems.

==Competitive Analysis==

Mida Billing is one of the top Billing solutions available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

More than that, MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

==Remarks==

[[Howto:MidaBilling - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing is available starting from less than 3K (end user price). Licencing sheme is based on users number, pricing may change depending on different configurations or on additional features that may be requested, for example Nework Analysis or Advanced Reporting.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-11-10T09:33:55Z

Paola.genovese: /* Competitive Analysis */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Enterprise billing systems in VoIP networks.

MidaBilling is based on a modular and open architecture, providing a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

Professional tools are used by Mida Billing, i.e professional Report Engine and Data Bases.

While being a top of the art product for billing, Mida Billing is also a powerful tool for Network Analysis. By analyzing CDR information, the system is storing in the data base all the information regarding network behavior, i.e jitter level, delay, .. and make them available to any technician by means of configurable reports.

This way the network expert may easily recognize the reasons for unexpected behaviors, and may fix the IP network problems in a fast and effective way, using the system both as a diagnostic and a troubleshooting tool.

As a Summary, Mida Billing main features are listed below:
*Billing Information collection and storing;
*On-line reports, with date, type of call, result, cost centre, rate filtering;
*Scheduled reports that may be sent automatically by the system (email)
*Divisions and Cost Centre configuration
*Cross Reference Supervisor – Cost Centre to manage secure and private access to data
*Rate configuration: phone rates may be customized for each company
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

*AND MORE: Network Analysis functionality

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Billing applications in VoIP networks.

It collects billing information from CDRs created by the Innovaphone phones. Regularly the system collects the data, store them in the Data Base and then analyze them thanks to the Advanced Report Engine. Any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

Additionally, Mida Billing collects diagnostic data from CDRs created by the Innovaphone phones. Data are collected in a scheduled way, stored in the Data Base and ready for further analysis, thanks to the powerful Report Engine.

Configurable reports are available, so that any technicians may create his Troubleshooting Base Data in a flexible way.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in a fast and efficient way all network problems.

==Competitive Analysis==

Mida Billing is one of the top Billing Tools available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine tools.

More than that, MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.
Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

==Remarks==

[[Howto:MidaBilling - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing is available starting from less than 3K (end user price). Licencing sheme is based on users number, pricing may change depending on different configurations or on additional features that may be requested, for example Nework Analysis or Advanced Reporting.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-11-10T09:32:13Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Enterprise billing systems in VoIP networks.

MidaBilling is based on a modular and open architecture, providing a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

Professional tools are used by Mida Billing, i.e professional Report Engine and Data Bases.

While being a top of the art product for billing, Mida Billing is also a powerful tool for Network Analysis. By analyzing CDR information, the system is storing in the data base all the information regarding network behavior, i.e jitter level, delay, .. and make them available to any technician by means of configurable reports.

This way the network expert may easily recognize the reasons for unexpected behaviors, and may fix the IP network problems in a fast and effective way, using the system both as a diagnostic and a troubleshooting tool.

As a Summary, Mida Billing main features are listed below:
*Billing Information collection and storing;
*On-line reports, with date, type of call, result, cost centre, rate filtering;
*Scheduled reports that may be sent automatically by the system (email)
*Divisions and Cost Centre configuration
*Cross Reference Supervisor – Cost Centre to manage secure and private access to data
*Rate configuration: phone rates may be customized for each company
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

*AND MORE: Network Analysis functionality

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Billing applications in VoIP networks.

It collects billing information from CDRs created by the Innovaphone phones. Regularly the system collects the data, store them in the Data Base and then analyze them thanks to the Advanced Report Engine. Any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

Additionally, Mida Billing collects diagnostic data from CDRs created by the Innovaphone phones. Data are collected in a scheduled way, stored in the Data Base and ready for further analysis, thanks to the powerful Report Engine.

Configurable reports are available, so that any technicians may create his Troubleshooting Base Data in a flexible way.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in a fast and efficient way all network problems.

==Competitive Analysis==

Mida Billing is one of the top Billing Tools available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine.

More than that, MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.

Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information too. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

==Remarks==

[[Howto:MidaBilling - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing is available starting from less than 3K (end user price). Licencing sheme is based on users number, pricing may change depending on different configurations or on additional features that may be requested, for example Nework Analysis or Advanced Reporting.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaBilling - Mida Solutions - 3rd Party Product

2007-11-10T09:28:03Z

Paola.genovese:

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Billing, [http://www.midasolutions.com/mida_products.php?c=2&p=5 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Billing System / Call Management}}
[[Category:RecProd Billing System / Call Management]]

==Functions==

MidaBilling is the Mida solution for Enterprise billing systems in VoIP networks.

MidaBilling is based on a modular and open architecture, providing a fully featured and flexible set of Billing Documentation, both for single entities than for multi site – multi organizations companies.

Professional tools are used by Mida Billing, i.e professional Report Engine and Data Bases.

While being a top of the art product for billing, Mida Billing is also a powerful tool for Network Analysis. By analyzing CDR information, the system is storing in the data base all the information regarding network behavior, i.e jitter level, delay, .. and make them available to any technician by means of configurable reports.

This way the network expert may easily recognize the reasons for unexpected behaviors, and may fix the IP network problems in a fast and effective way, using the system both as a diagnostic and a troubleshooting tool.

As a Summary, Mida Billing main features are listed below:
*Billing Information collection and storing;
*On-line reports, with date, type of call, result, cost centre, rate filtering;
*Scheduled reports that may be sent automatically by the system (email)
*Divisions and Cost Centre configuration
*Cross Reference Supervisor – Cost Centre to manage secure and private access to data
*Rate configuration: phone rates may be customized for each company
*Thresholds and Alarms: to be used to alert on wrong user behaviors in company phone management

*AND MORE: Network Analysis functionality

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Billing is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Billing is a powerful tool for Billing applications in VoIP networks.

It collects billing information from CDRs created by the Innovaphone phones. Regularly the system collects the data, store them in the Data Base and then analyze them thanks to the Advanced Report Engine. Any type of report may be created; any scheduled action may be configured using the easy to use WEB interface.

This way any specific report may be created. The system may send the requested report via email to any person in the organization: for example the supervisor may check his offices billing reports every month, due to the fact that the system automatically create the report and send it to him via email.

Two levels of aggregation are present for billing information: Cost Center and Divisions.

This way the system make sure that only people with the right authorization level may analyze billing data: the Supervisor of Cost Centers for each cost center, the Supervisor of the Division for the Cost Centers that are part of his Division.
Moreover any customer need a different level of data aggregation in its reports, and Mida Billing Advanced reporting allows creating the report they need.

Easy to use WEB interface is available for system Configuration and Administration.

Additionally, Mida Billing collects diagnostic data from CDRs created by the Innovaphone phones. The data are collected in a scheduled way, stored in the Data Base and ready for further analysis, thanks to the powerful Report Engine.

Configurable reports are available, so that any technicians may create his Troubleshooting Base Data in a flexible way.

This powerful tool allow Network technicians to easily troubleshoot the VoIP network, and to fix in a fast and efficient way all network problems.

==Competitive Analysis==

Mida Billing is one of the top Billing Tools available, using the top of the art technologies for its architecture, such as in DataBase and in Reports Engine.

More than that, MidaBilling is a powerful Network Analysis tool, which will make fast and effective the IP Network installation and trouble shooting operations.

Unique among similar tools, MidaBilling is always collecting Network Diagnostic Information too. When a problem occurs, troubleshooting is very easy by analyzing network data collected before, during the time and after the problems happened

==Remarks==

[[Howto:MidaBilling - Mida Solutions - Testreport]]

==Pricing==

Mida Billing is a unique application, whith a very aggressive price compared to similar high technology solutions.

Mida Billing is available starting from less than 3K (end user price). Licencing sheme is based on users number, pricing may change depending on different configurations or on additional features that may be requested, for example Nework Analysis or Advanced Reporting.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaRec - Mida Solutions - 3rd Party Product

2007-11-09T17:04:40Z

Paola.genovese: /* Pricing */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Rec, [http://www.midasolutions.com/mida_products.php?c=2&p=10 product page]
==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Voice Recording}}
[[Category:RecProd Voice Recording]]

==Functions==

MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.

MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:
*Reduces exposure to liability with compliance with industry guidelines and legislation
*Resolves disputes or misunderstandings, related to verbal advice or instructions
*Can be used for training of call center operators
*Allow performance or activity monitoring
*Traps abuse or nuisance calls
*Performs lawful interception

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

MidaRec is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer to the related Wiky article for more information on the other Mida products.

Flexible and modular architecture allows to connect mixed protocols nodes (TDM/VoIP) and to use different procedures:
*On Demand Recording (Active Procedure): recording is started and stopped directly by the agent (by using call conference or an integrated CTI button). During the recording session, it is possible to send configurable voice messages to the caller (this is requested by legislation in many European Countries).
*Total Recording (Passive Procedure): all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)

Recorded Data are stored, together with the telephony and custom data tags, first in the Hard Disk, and then transferred to DVD for archiving. Professional Data Base is used, to have the higher reliability and efficiency.

All the recording process (voice messages, data base configuration, telephony and custom data to be used as tags) is fully configurable with an easy to use WEB interface.

Search and replay may be easily performed with different interfaces, i.e. telephone and WEB browser, allowing remote and secure access: multi-level authentication are used, while quick data search is possible, using the telephony and custom data previously stored with the Recording as filtering criteria.

Access policies are fully configurable to suit legislation or company rules.

==Competitive Analysis==

MidaRec has different unique features, which make it the perfect choice for your needs:
*Configurable Voice Messages to be used during the Recording session, by means of an easy to use WEB interface
*Licensing model that allows aggressive and competitive pricing
*Professional solution, by using the best technology – DVD recording, CTI interface, high efficiency DataBase
*Localization and multi language support

Thanks to its experience, Mida may offer different advanced services on this product:
*Full support and maintenance services depending on your requests and SLA
*Consultancy and Project management for system design and integration with specific applications or network protocols
*Report Customization
*Content analysis with ASR tools based on Loquendo (www.loquendo.com) engines

==Remarks==

[[Howto:MidaRec - Mida Solutions - Testreport]]

==Pricing==

Thanks to Mida Experience on this technology area, Mida Rec has a very aggressive pricing.

Prices starts from around 4K for a Smart Rec solution (end user price). Several Options are then available to make the solution unique and perfectly tailored on your customer needs.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaRec - Mida Solutions - 3rd Party Product

2007-11-09T17:04:14Z

Paola.genovese: /* Contact */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Rec, [http://www.midasolutions.com/mida_products.php?c=2&p=10 product page]
==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Voice Recording}}
[[Category:RecProd Voice Recording]]

==Functions==

MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.

MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:
*Reduces exposure to liability with compliance with industry guidelines and legislation
*Resolves disputes or misunderstandings, related to verbal advice or instructions
*Can be used for training of call center operators
*Allow performance or activity monitoring
*Traps abuse or nuisance calls
*Performs lawful interception

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

MidaRec is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer to the related Wiky article for more information on the other Mida products.

Flexible and modular architecture allows to connect mixed protocols nodes (TDM/VoIP) and to use different procedures:
*On Demand Recording (Active Procedure): recording is started and stopped directly by the agent (by using call conference or an integrated CTI button). During the recording session, it is possible to send configurable voice messages to the caller (this is requested by legislation in many European Countries).
*Total Recording (Passive Procedure): all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)

Recorded Data are stored, together with the telephony and custom data tags, first in the Hard Disk, and then transferred to DVD for archiving. Professional Data Base is used, to have the higher reliability and efficiency.

All the recording process (voice messages, data base configuration, telephony and custom data to be used as tags) is fully configurable with an easy to use WEB interface.

Search and replay may be easily performed with different interfaces, i.e. telephone and WEB browser, allowing remote and secure access: multi-level authentication are used, while quick data search is possible, using the telephony and custom data previously stored with the Recording as filtering criteria.

Access policies are fully configurable to suit legislation or company rules.

==Competitive Analysis==

MidaRec has different unique features, which make it the perfect choice for your needs:
*Configurable Voice Messages to be used during the Recording session, by means of an easy to use WEB interface
*Licensing model that allows aggressive and competitive pricing
*Professional solution, by using the best technology – DVD recording, CTI interface, high efficiency DataBase
*Localization and multi language support

Thanks to its experience, Mida may offer different advanced services on this product:
*Full support and maintenance services depending on your requests and SLA
*Consultancy and Project management for system design and integration with specific applications or network protocols
*Report Customization
*Content analysis with ASR tools based on Loquendo (www.loquendo.com) engines

==Remarks==

[[Howto:MidaRec - Mida Solutions - Testreport]]

==Pricing==

Thanks to Mida Experience on this technology area, Mida Rec has a very aggressive pricing.

Prices starts around 4K for a Smart Rec solution (end user price). Several Options are then available to make the solution unique and perfectly tailored on your customer needs.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaRec - Mida Solutions - 3rd Party Product

2007-11-09T17:03:41Z

Paola.genovese: /* Pricing */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Rec, [http://www.midasolutions.com/mida_products.php?c=2&p=10 product page]
==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Voice Recording}}
[[Category:RecProd Voice Recording]]

==Functions==

MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.

MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:
*Reduces exposure to liability with compliance with industry guidelines and legislation
*Resolves disputes or misunderstandings, related to verbal advice or instructions
*Can be used for training of call center operators
*Allow performance or activity monitoring
*Traps abuse or nuisance calls
*Performs lawful interception

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

MidaRec is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer to the related Wiky article for more information on the other Mida products.

Flexible and modular architecture allows to connect mixed protocols nodes (TDM/VoIP) and to use different procedures:
*On Demand Recording (Active Procedure): recording is started and stopped directly by the agent (by using call conference or an integrated CTI button). During the recording session, it is possible to send configurable voice messages to the caller (this is requested by legislation in many European Countries).
*Total Recording (Passive Procedure): all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)

Recorded Data are stored, together with the telephony and custom data tags, first in the Hard Disk, and then transferred to DVD for archiving. Professional Data Base is used, to have the higher reliability and efficiency.

All the recording process (voice messages, data base configuration, telephony and custom data to be used as tags) is fully configurable with an easy to use WEB interface.

Search and replay may be easily performed with different interfaces, i.e. telephone and WEB browser, allowing remote and secure access: multi-level authentication are used, while quick data search is possible, using the telephony and custom data previously stored with the Recording as filtering criteria.

Access policies are fully configurable to suit legislation or company rules.

==Competitive Analysis==

MidaRec has different unique features, which make it the perfect choice for your needs:
*Configurable Voice Messages to be used during the Recording session, by means of an easy to use WEB interface
*Licensing model that allows aggressive and competitive pricing
*Professional solution, by using the best technology – DVD recording, CTI interface, high efficiency DataBase
*Localization and multi language support

Thanks to its experience, Mida may offer different advanced services on this product:
*Full support and maintenance services depending on your requests and SLA
*Consultancy and Project management for system design and integration with specific applications or network protocols
*Report Customization
*Content analysis with ASR tools based on Loquendo (www.loquendo.com) engines

==Remarks==

[[Howto:MidaRec - Mida Solutions - Testreport]]

==Pricing==

Thanks to Mida Experience on this technology area, Mida Rec has a very aggressive pricing.

Prices starts around 4K for a Smart Rec solution (end user price). Several Options are then available to make the solution unique and perfectly tailored on your customer needs.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:marco.cortese@midasolutions.com marco.cortese@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaRec - Mida Solutions - 3rd Party Product

2007-11-09T17:02:36Z

Paola.genovese: /* Competitive Analysis */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Rec, [http://www.midasolutions.com/mida_products.php?c=2&p=10 product page]
==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Voice Recording}}
[[Category:RecProd Voice Recording]]

==Functions==

MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.

MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:
*Reduces exposure to liability with compliance with industry guidelines and legislation
*Resolves disputes or misunderstandings, related to verbal advice or instructions
*Can be used for training of call center operators
*Allow performance or activity monitoring
*Traps abuse or nuisance calls
*Performs lawful interception

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

MidaRec is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer to the related Wiky article for more information on the other Mida products.

Flexible and modular architecture allows to connect mixed protocols nodes (TDM/VoIP) and to use different procedures:
*On Demand Recording (Active Procedure): recording is started and stopped directly by the agent (by using call conference or an integrated CTI button). During the recording session, it is possible to send configurable voice messages to the caller (this is requested by legislation in many European Countries).
*Total Recording (Passive Procedure): all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)

Recorded Data are stored, together with the telephony and custom data tags, first in the Hard Disk, and then transferred to DVD for archiving. Professional Data Base is used, to have the higher reliability and efficiency.

All the recording process (voice messages, data base configuration, telephony and custom data to be used as tags) is fully configurable with an easy to use WEB interface.

Search and replay may be easily performed with different interfaces, i.e. telephone and WEB browser, allowing remote and secure access: multi-level authentication are used, while quick data search is possible, using the telephony and custom data previously stored with the Recording as filtering criteria.

Access policies are fully configurable to suit legislation or company rules.

==Competitive Analysis==

MidaRec has different unique features, which make it the perfect choice for your needs:
*Configurable Voice Messages to be used during the Recording session, by means of an easy to use WEB interface
*Licensing model that allows aggressive and competitive pricing
*Professional solution, by using the best technology – DVD recording, CTI interface, high efficiency DataBase
*Localization and multi language support

Thanks to its experience, Mida may offer different advanced services on this product:
*Full support and maintenance services depending on your requests and SLA
*Consultancy and Project management for system design and integration with specific applications or network protocols
*Report Customization
*Content analysis with ASR tools based on Loquendo (www.loquendo.com) engines

==Remarks==

[[Howto:MidaRec - Mida Solutions - Testreport]]

==Pricing==


==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:marco.cortese@midasolutions.com marco.cortese@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaRec - Mida Solutions - 3rd Party Product

2007-11-09T17:01:10Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Rec, [http://www.midasolutions.com/mida_products.php?c=2&p=10 product page]
==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Voice Recording}}
[[Category:RecProd Voice Recording]]

==Functions==

MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.

MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:
*Reduces exposure to liability with compliance with industry guidelines and legislation
*Resolves disputes or misunderstandings, related to verbal advice or instructions
*Can be used for training of call center operators
*Allow performance or activity monitoring
*Traps abuse or nuisance calls
*Performs lawful interception

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

MidaRec is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer to the related Wiky article for more information on the other Mida products.

Flexible and modular architecture allows to connect mixed protocols nodes (TDM/VoIP) and to use different procedures:
*On Demand Recording (Active Procedure): recording is started and stopped directly by the agent (by using call conference or an integrated CTI button). During the recording session, it is possible to send configurable voice messages to the caller (this is requested by legislation in many European Countries).
*Total Recording (Passive Procedure): all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)

Recorded Data are stored, together with the telephony and custom data tags, first in the Hard Disk, and then transferred to DVD for archiving. Professional Data Base is used, to have the higher reliability and efficiency.

All the recording process (voice messages, data base configuration, telephony and custom data to be used as tags) is fully configurable with an easy to use WEB interface.

Search and replay may be easily performed with different interfaces, i.e. telephone and WEB browser, allowing remote and secure access: multi-level authentication are used, while quick data search is possible, using the telephony and custom data previously stored with the Recording as filtering criteria.

Access policies are fully configurable to suit legislation or company rules.

==Competitive Analysis==

MidaRec has different unique features, which make it the perfect choice for your needs:
* Configurable Voice Messages to be used in the Recording session, by means of an easy to use WEB interface
* Licensing model that allows aggressive and competitive pricing
* Professional solution, by using the best technology – DVD recording, CTI interface, DataBase
* Localization and multi language support

Thanks to its experience, Mida may offer different advanced services on this product:
* Full support and maintenance services depending on your requests and SLA
* Consultancy and Project management for system design and integration with specific applications or network protocols
* Report Customization
* Content analysis with ASR tools based on Loquendo engines

==Remarks==

[[Howto:MidaRec - Mida Solutions - Testreport]]

==Pricing==


==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:marco.cortese@midasolutions.com marco.cortese@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaRec - Mida Solutions - 3rd Party Product

2007-11-09T17:00:33Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Rec, [http://www.midasolutions.com/mida_products.php?c=2&p=10 product page]
==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Voice Recording}}
[[Category:RecProd Voice Recording]]

==Functions==

MidaRec is a professional product which performs voice recording of telephony conversations in VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.

MidaRec powerful and high quality voice logging system can satisfy requirements of enterprises, banks, call centers, telecom operators, telecom equipment providers, with several benefits:
*Reduces exposure to liability with compliance with industry guidelines and legislation
*Resolves disputes or misunderstandings, related to verbal advice or instructions
*Can be used for training of call center operators
*Allow performance or activity monitoring
*Traps abuse or nuisance calls
*Performs lawful interception

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

MidaRec is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer to the related Wiky article for more information on the other Mida products.

Flexible and modular architecture allows to connect mixed protocols nodes (TDM/VoIP) and to use different procedures:

On Demand Recording (Active Procedure): recording is started and stopped directly by the agent (by using call conference or an integrated CTI button). During the recording session, it is possible to send configurable voice messages to the caller (this is requested by legislation in many European Countries).

Total Recording (Passive Procedure): all conversation can be recorded automatically, with no limitation on call tagging and quick search functionalities (availability depends on technology)

Recorded Data are stored, together with the telephony and custom data tags, first in the Hard Disk, and then transferred to DVD for archiving. Professional Data Base is used, to have the higher reliability and efficiency.

All the recording process (voice messages, data base configuration, telephony and custom data to be used as tags) is fully configurable with an easy to use WEB interface.

Search and replay may be easily performed with different interfaces, i.e. telephone and WEB browser, allowing remote and secure access: multi-level authentication are used, while quick data search is possible, using the telephony and custom data previously stored with the Recording as filtering criteria.

Access policies are fully configurable to suit legislation or company rules.

==Competitive Analysis==

MidaRec has different unique features, which make it the perfect choice for your needs:
* Configurable Voice Messages to be used in the Recording session, by means of an easy to use WEB interface
* Licensing model that allows aggressive and competitive pricing
* Professional solution, by using the best technology – DVD recording, CTI interface, DataBase
* Localization and multi language support

Thanks to its experience, Mida may offer different advanced services on this product:
* Full support and maintenance services depending on your requests and SLA
* Consultancy and Project management for system design and integration with specific applications or network protocols
* Report Customization
* Content analysis with ASR tools based on Loquendo engines

==Remarks==

[[Howto:MidaRec - Mida Solutions - Testreport]]

==Pricing==


==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:marco.cortese@midasolutions.com marco.cortese@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaRec - Mida Solutions - 3rd Party Product

2007-11-09T16:59:37Z

Paola.genovese: /* Functions */

Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product

2007-11-09T16:18:58Z

Paola.genovese: /* Competitive Analysis */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Voice Attendant,
[http://www.midasolutions.com/mida_products.php?c=2&p=8 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

Mida Voice Attendant is an automated attendant solution that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.

Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Generation (TTS).

Main features of Mida Voice Attendant application are:
*Automatic Voice Recognition – no need of manual operations for phone call management
*Configurable escalation process in case of troubles
*High performances ASR engine used (Loquendo)
*Destination number availability check: the system transfers the call only in case of availability, and triggers different configurable behaviors in case not
*Caller independent: the system works properly, no matter who the Caller is
*Easy to use, without need of technology experts

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Voice Attendant is an automated attendant solution that works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending on customer needs.

During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller.

In case the called number is busy or not answering, different actions may be put in place: message back to the caller, call transfer to Voice Mail or to a different number, call parking (activation of a specific queue waiting for called number availability, while an information message is sent back to the caller).

All these different behavior may be configured directly by your customer.

Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:
*Courtesy message and hang up
*Call transfer to an external number
*Call Transfer to Voice Mail

Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in an automatic way.
Main capabilities of WEB configuration interface are:
*Generate new custom voice messages according to customers needs
*Change working time schedule parameters
*Configure the right system behavior in case particular conditions happen
*Keep simple directory lists, without need of experts in Voice Recognition Tools Grammatik

==Competitive Analysis==

Mida Voice Attendand is a unique solution for Automatic Voice Recognition enabling.

Main focus of our solution is:
*Quality: Loquendo engine is used, market leader in voice technology
*Reliability: each call is answered and is managed according to the configured path
*Customizations: Mida is ready to work with the customer and find the best solution for its business
*Easy to use: no training nor difficult configuration, the system automatically generates its wording data base
*Best customer management, by using customized voice messages both in answering and in transfering phases

==Remarks==

[[Howto:Automated Attendant - Mida Solutions - Testreport]]

==Pricing==

Voice Attendant is a unique application, with a very aggressive price compared to similar high technology solutions.

Starting from around 5K (end user price) in case of Voice Attendant base configuration, licensing scheme is depending on required Voice Channels. In Base Configuration 2 VoIP channels are included.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product

2007-11-09T16:18:17Z

Paola.genovese: /* Contact */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Voice Attendant,
[http://www.midasolutions.com/mida_products.php?c=2&p=8 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

Mida Voice Attendant is an automated attendant solution that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.

Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Generation (TTS).

Main features of Mida Voice Attendant application are:
*Automatic Voice Recognition – no need of manual operations for phone call management
*Configurable escalation process in case of troubles
*High performances ASR engine used (Loquendo)
*Destination number availability check: the system transfers the call only in case of availability, and triggers different configurable behaviors in case not
*Caller independent: the system works properly, no matter who the Caller is
*Easy to use, without need of technology experts

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Voice Attendant is an automated attendant solution that works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending on customer needs.

During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller.

In case the called number is busy or not answering, different actions may be put in place: message back to the caller, call transfer to Voice Mail or to a different number, call parking (activation of a specific queue waiting for called number availability, while an information message is sent back to the caller).

All these different behavior may be configured directly by your customer.

Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:
*Courtesy message and hang up
*Call transfer to an external number
*Call Transfer to Voice Mail

Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in an automatic way.
Main capabilities of WEB configuration interface are:
*Generate new custom voice messages according to customers needs
*Change working time schedule parameters
*Configure the right system behavior in case particular conditions happen
*Keep simple directory lists, without need of experts in Voice Recognition Tools Grammatik

==Competitive Analysis==

Mida Voice Attendand is a unique solution for Automatic Voice Recognition enabling.

Main focus of our solution is:
*Quality: Loquendo engine is used, market leader in voice technology
*Reliability: each call is answered and is managed according to the configured path
*Customizations: Mida is ready to work with the customer and find the best solution for its business
*Easy to use: no training nor difficult configuration, the system automatically generates its wording data base
*Best customer management, by using customized voice messages both in answering and in transferring phases

==Remarks==

[[Howto:Automated Attendant - Mida Solutions - Testreport]]

==Pricing==

Voice Attendant is a unique application, with a very aggressive price compared to similar high technology solutions.

Starting from around 5K (end user price) in case of Voice Attendant base configuration, licensing scheme is depending on required Voice Channels. In Base Configuration 2 VoIP channels are included.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product

2007-11-09T16:17:05Z

Paola.genovese: /* Pricing */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Voice Attendant,
[http://www.midasolutions.com/mida_products.php?c=2&p=8 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

Mida Voice Attendant is an automated attendant solution that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.

Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Generation (TTS).

Main features of Mida Voice Attendant application are:
*Automatic Voice Recognition – no need of manual operations for phone call management
*Configurable escalation process in case of troubles
*High performances ASR engine used (Loquendo)
*Destination number availability check: the system transfers the call only in case of availability, and triggers different configurable behaviors in case not
*Caller independent: the system works properly, no matter who the Caller is
*Easy to use, without need of technology experts

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Voice Attendant is an automated attendant solution that works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending on customer needs.

During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller.

In case the called number is busy or not answering, different actions may be put in place: message back to the caller, call transfer to Voice Mail or to a different number, call parking (activation of a specific queue waiting for called number availability, while an information message is sent back to the caller).

All these different behavior may be configured directly by your customer.

Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:
*Courtesy message and hang up
*Call transfer to an external number
*Call Transfer to Voice Mail

Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in an automatic way.
Main capabilities of WEB configuration interface are:
*Generate new custom voice messages according to customers needs
*Change working time schedule parameters
*Configure the right system behavior in case particular conditions happen
*Keep simple directory lists, without need of experts in Voice Recognition Tools Grammatik

==Competitive Analysis==

Mida Voice Attendand is a unique solution for Automatic Voice Recognition enabling.

Main focus of our solution is:
*Quality: Loquendo engine is used, market leader in voice technology
*Reliability: each call is answered and is managed according to the configured path
*Customizations: Mida is ready to work with the customer and find the best solution for its business
*Easy to use: no training nor difficult configuration, the system automatically generates its wording data base
*Best customer management, by using customized voice messages both in answering and in transferring phases

==Remarks==

[[Howto:Automated Attendant - Mida Solutions - Testreport]]

==Pricing==

Voice Attendant is a unique application, with a very aggressive price compared to similar high technology solutions.

Starting from around 5K (end user price) in case of Voice Attendant base configuration, licensing scheme is depending on required Voice Channels. In Base Configuration 2 VoIP channels are included.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:marco.cortese@midasolutions.com marco.cortese@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product

2007-11-09T16:16:36Z

Paola.genovese: /* Pricing */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Voice Attendant,
[http://www.midasolutions.com/mida_products.php?c=2&p=8 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

Mida Voice Attendant is an automated attendant solution that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.

Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Generation (TTS).

Main features of Mida Voice Attendant application are:
*Automatic Voice Recognition – no need of manual operations for phone call management
*Configurable escalation process in case of troubles
*High performances ASR engine used (Loquendo)
*Destination number availability check: the system transfers the call only in case of availability, and triggers different configurable behaviors in case not
*Caller independent: the system works properly, no matter who the Caller is
*Easy to use, without need of technology experts

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Voice Attendant is an automated attendant solution that works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending on customer needs.

During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller.

In case the called number is busy or not answering, different actions may be put in place: message back to the caller, call transfer to Voice Mail or to a different number, call parking (activation of a specific queue waiting for called number availability, while an information message is sent back to the caller).

All these different behavior may be configured directly by your customer.

Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:
*Courtesy message and hang up
*Call transfer to an external number
*Call Transfer to Voice Mail

Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in an automatic way.
Main capabilities of WEB configuration interface are:
*Generate new custom voice messages according to customers needs
*Change working time schedule parameters
*Configure the right system behavior in case particular conditions happen
*Keep simple directory lists, without need of experts in Voice Recognition Tools Grammatik

==Competitive Analysis==

Mida Voice Attendand is a unique solution for Automatic Voice Recognition enabling.

Main focus of our solution is:
*Quality: Loquendo engine is used, market leader in voice technology
*Reliability: each call is answered and is managed according to the configured path
*Customizations: Mida is ready to work with the customer and find the best solution for its business
*Easy to use: no training nor difficult configuration, the system automatically generates its wording data base
*Best customer management, by using customized voice messages both in answering and in transferring phases

==Remarks==

[[Howto:Automated Attendant - Mida Solutions - Testreport]]

==Pricing==

Voice Attendant is a unique application, whith a very aggressive price compared to similar high technology solutions.

Starting from around 5K (end user price) in case of Voice Attendant base configuration, licensing scheme is depending on required Voice Channels. In Base Configuration 2 VoIP channels are included.

==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:marco.cortese@midasolutions.com marco.cortese@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product

2007-11-09T16:16:10Z

Paola.genovese: /* Competitive Analysis */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Voice Attendant,
[http://www.midasolutions.com/mida_products.php?c=2&p=8 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

Mida Voice Attendant is an automated attendant solution that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.

Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Generation (TTS).

Main features of Mida Voice Attendant application are:
*Automatic Voice Recognition – no need of manual operations for phone call management
*Configurable escalation process in case of troubles
*High performances ASR engine used (Loquendo)
*Destination number availability check: the system transfers the call only in case of availability, and triggers different configurable behaviors in case not
*Caller independent: the system works properly, no matter who the Caller is
*Easy to use, without need of technology experts

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Voice Attendant is an automated attendant solution that works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending on customer needs.

During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller.

In case the called number is busy or not answering, different actions may be put in place: message back to the caller, call transfer to Voice Mail or to a different number, call parking (activation of a specific queue waiting for called number availability, while an information message is sent back to the caller).

All these different behavior may be configured directly by your customer.

Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:
*Courtesy message and hang up
*Call transfer to an external number
*Call Transfer to Voice Mail

Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in an automatic way.
Main capabilities of WEB configuration interface are:
*Generate new custom voice messages according to customers needs
*Change working time schedule parameters
*Configure the right system behavior in case particular conditions happen
*Keep simple directory lists, without need of experts in Voice Recognition Tools Grammatik

==Competitive Analysis==

Mida Voice Attendand is a unique solution for Automatic Voice Recognition enabling.

Main focus of our solution is:
*Quality: Loquendo engine is used, market leader in voice technology
*Reliability: each call is answered and is managed according to the configured path
*Customizations: Mida is ready to work with the customer and find the best solution for its business
*Easy to use: no training nor difficult configuration, the system automatically generates its wording data base
*Best customer management, by using customized voice messages both in answering and in transferring phases

==Remarks==

[[Howto:Automated Attendant - Mida Solutions - Testreport]]

==Pricing==


==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:marco.cortese@midasolutions.com marco.cortese@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product

2007-11-09T16:15:15Z

Paola.genovese: /* Description */

[[Image:Mida_company_logo.jpg||200px|right]]

==Product Name==

Mida Voice Attendant,
[http://www.midasolutions.com/mida_products.php?c=2&p=8 product page]

==Certification Status==


{{Template:Compat Status "in progress"}}






==Category==

{{Category:RecProd Call Center Applications}}
[[Category:RecProd Call Center Applications]]

==Functions==

Mida Voice Attendant is an automated attendant solution that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.

Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Generation (TTS).

Main features of Mida Voice Attendant application are:
*Automatic Voice Recognition – no need of manual operations for phone call management
*Configurable escalation process in case of troubles
*High performances ASR engine used (Loquendo)
*Destination number availability check: the system transfers the call only in case of availability, and triggers different configurable behaviors in case not
*Caller independent: the system works properly, no matter who the Caller is
*Easy to use, without need of technology experts

==Version==

1.2.3

==Vendor==


[[Image:Mida_company_logo.jpg|200px]]

http://www.midasolutions.com

==Description==

Mida Queue Manager is one product of the powerful Mida eFramework suite.
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling.
Please refer to the related Wiky article for more information on the other Mida products.

Mida Voice Attendant is an automated attendant solution that works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending on customer needs.

During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller.

In case the called number is busy or not answering, different actions may be put in place: message back to the caller, call transfer to Voice Mail or to a different number, call parking (activation of a specific queue waiting for called number availability, while an information message is sent back to the caller).

All these different behavior may be configured directly by your customer.

Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:
*Courtesy message and hang up
*Call transfer to an external number
*Call Transfer to Voice Mail

Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in an automatic way.
Main capabilities of WEB configuration interface are:
*Generate new custom voice messages according to customers needs
*Change working time schedule parameters
*Configure the right system behavior in case particular conditions happen
*Keep simple directory lists, without need of experts in Voice Recognition Tools Grammatik

==Competitive Analysis==

Mida Voice Attendand is a unique solution for enabling Automatic Voice Recognition.
Main focus of our solution is:
* Quality: Loquendo engine is used, market leader in voice technology
* Reliability: each call is answered and is managed according to the configured path
* Customizations: Mida is available to work with the customer and find the best solution for its business
* Easy to use: no training nor difficult configuration, the system automaticaly generates its wording data base
* Best customer management, by using customized voice messages both in answering and in transferring phases

==Remarks==

[[Howto:Automated Attendant - Mida Solutions - Testreport]]

==Pricing==


==Contact==


{|
| colspan=99 | Marco Cortese
|-
| colspan=99 | Mida Solutions
|-
| colspan=99 | via Vigonovese, 115
|-
| colspan=99 | 35127, Padova
|-
| Tel: || +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:marco.cortese@midasolutions.com marco.cortese@midasolutions.com]
|}

[[Category:Compat|{{PAGENAME}}]]