innovaphone wiki - User contributions [en]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-06T07:32:03Z

ROMICO-MSL: /* Connection to innovaphone */

[[Image:ROMICO_499x136.png ||499px|right]] 
[[Image:1A-Client_100x100.png||100px|right]]
==Product Name==
[http://www.romico.de/Produkte/UC-CTI/ ROMICO 1A Client]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]
{{Category:3rdParty CTI and UMS applications}}

==Product Description==
*All-in-One UC/CTI/CC-Client
*Easy Management of UC-Users, CC-Agents, CC-Supervisors
*No further installation needed - Functions are simply activated by rights
*Multimedia Routing
*Last-Agent-Routing with personalized IVR (Interactive Voice Response)
*Integration of every datasource to create intelligent Callflows

==Feature Summary==
===Telephony functions===
* Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference
* Hotkey-Management
* Tandem-Functions including one complete Journal
* VoiceBox-Manager for individual announcements
* detailed Call-Protocol
* unlimited Taping
* deligate calls using Drag&Drop
* suggested contact alternatives in case of not reaching the customer on his main number
* Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.)
* Teamfilter 
* Datefilter 
* Historyfilter
===Teamfunctions===
* Team- and Shortcut-Container
* Live-Coaching Opportunity
* Full Integration of several Collaboration functions at the same time
* Planning- and CallBack-Options
* Presencemanagement
* Desk- and Application-Sharing
* Settlement plan for the oraganization
* User status (free, busy, available, not-available including individual reasons)
* Container-Management
* Manager-Assistant-Function
* Substitutefunction
* Teamprotocol
* Messenger- and Direct-Chat-function
===Presencefunctions===
* Calendar-Integration with Outlook, Notes, etc.
* Ruleassistant for Redirectionmanagement
* Integration of Plenom Busylight
* Automatic redirections based on personal availability
===Data-Integration===
* Integration of all 3rd-Party-Apps (CRM, ERP, etc.)
* Rapidsearch functions in all 3rd-Party-Apps
* Priorization of datasources for Caller identification
* Caller identification on-/offline including Application-Popup
* Providing TAPI to 3rd-Party-Apps
* Skype4Business presence and call integration
* unlimited Integration of datasources
* Easy shortcut management out of datasources
* Dial out of any application with any number format.
* Clipboard-Detection
* EasyConnect

===CC-Management===
* ACD-Management - Skillbased, Longest Idle, Equally, Linear
* „Birdview“-Monitoring
* Agent-, ACD- and Skill-Group-Management using Drag&Drop
* VIP-Routing and VIP-Management
* Agent status (free, busy, not-available including current status duration)
* Waitingqueue-Management
* Overview of all waiting customers including the customers names
* Deligate using Drag&Drop even to non group Agents
* Waitingqueue Dashboard
* Automatic Customer-Survey (including Net Promotor Score)
* Call classification with easily designed individual grids
* Wallboard
* Comfortable functions for Intraday management
* Traffic-Analyzing und Realtime-Monitoring

==Tested versions==
*ROMICO 1A-Versions: 2015, 2016, 2017, 2018
*innovaphone-Firmwares: V10, V11r1/11r2, V12r1/12r2

==Connection to innovaphone==
* [http://wiki.innovaphone.com/index.php?title=Reference7:TAPI_Service_Provider TAPI] (for Call-functions, CC-light-functions, etc.)
* [http://wiki.innovaphone.com/index.php?title=Howto:XCAPI/ XCAPI] (for Contact-Center-Functions, Taping, Survey, etc.)

==Competitive Analysis==
ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.

It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g.
* Intuitive to use, easy to manage
* Massive increase of Callflow intelligence with smart data integration
* Accurate technical statistics in real time
* Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions.
* TeliClassify, for call classification, no more tallies!
* TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents.
* Skype4Business presence and call integration.
* etc.
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Contact==
{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:matthias.slota@romico.de matthias.slota@romico.de]
|}

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-05T15:23:19Z

ROMICO-MSL: /* Product Name */

[[Image:ROMICO_499x136.png ||499px|right]] 
[[Image:1A-Client_100x100.png||100px|right]]
==Product Name==
[http://http://www.romico.de/Produkte/UC-CTI/ ROMICO 1A Client]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]
{{Category:3rdParty CTI and UMS applications}}

==Product Description==
*All-in-One UC/CTI/CC-Client
*Easy Management of UC-Users, CC-Agents, CC-Supervisors
*No further installation needed - Functions are simply activated by rights
*Multimedia Routing
*Last-Agent-Routing with personalized IVR (Interactive Voice Response)
*Integration of every datasource to create intelligent Callflows

==Feature Summary==
===Telephony functions===
* Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference
* Hotkey-Management
* Tandem-Functions including one complete Journal
* VoiceBox-Manager for individual announcements
* detailed Call-Protocol
* unlimited Taping
* deligate calls using Drag&Drop
* suggested contact alternatives in case of not reaching the customer on his main number
* Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.)
* Teamfilter 
* Datefilter 
* Historyfilter
===Teamfunctions===
* Team- and Shortcut-Container
* Live-Coaching Opportunity
* Full Integration of several Collaboration functions at the same time
* Planning- and CallBack-Options
* Presencemanagement
* Desk- and Application-Sharing
* Settlement plan for the oraganization
* User status (free, busy, available, not-available including individual reasons)
* Container-Management
* Manager-Assistant-Function
* Substitutefunction
* Teamprotocol
* Messenger- and Direct-Chat-function
===Presencefunctions===
* Calendar-Integration with Outlook, Notes, etc.
* Ruleassistant for Redirectionmanagement
* Integration of Plenom Busylight
* Automatic redirections based on personal availability
===Data-Integration===
* Integration of all 3rd-Party-Apps (CRM, ERP, etc.)
* Rapidsearch functions in all 3rd-Party-Apps
* Priorization of datasources for Caller identification
* Caller identification on-/offline including Application-Popup
* Providing TAPI to 3rd-Party-Apps
* Skype4Business presence and call integration
* unlimited Integration of datasources
* Easy shortcut management out of datasources
* Dial out of any application with any number format.
* Clipboard-Detection
* EasyConnect

===CC-Management===
* ACD-Management - Skillbased, Longest Idle, Equally, Linear
* „Birdview“-Monitoring
* Agent-, ACD- and Skill-Group-Management using Drag&Drop
* VIP-Routing and VIP-Management
* Agent status (free, busy, not-available including current status duration)
* Waitingqueue-Management
* Overview of all waiting customers including the customers names
* Deligate using Drag&Drop even to non group Agents
* Waitingqueue Dashboard
* Automatic Customer-Survey (including Net Promotor Score)
* Call classification with easily designed individual grids
* Wallboard
* Comfortable functions for Intraday management
* Traffic-Analyzing und Realtime-Monitoring

==Tested versions==
*ROMICO 1A-Versions: 2015, 2016, 2017, 2018
*innovaphone-Firmwares: V10, V11r1/11r2, V12r1/12r2

==Connection to innovaphone==
* TAPI (for Call-functions, CC-light-functions, etc.)
* XCAPI (for Contact-Center-Functions, Taping, Survey, etc.)

==Competitive Analysis==
ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.

It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g.
* Intuitive to use, easy to manage
* Massive increase of Callflow intelligence with smart data integration
* Accurate technical statistics in real time
* Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions.
* TeliClassify, for call classification, no more tallies!
* TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents.
* Skype4Business presence and call integration.
* etc.
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Contact==
{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:matthias.slota@romico.de matthias.slota@romico.de]
|}

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-05T15:22:37Z

ROMICO-MSL:

[[Image:ROMICO_499x136.png ||499px|right]] 
[[Image:1A-Client_100x100.png||100px|right]]
==Product Name==
[http://http://www.romico.de/Produkte/UC-CTI/ Romico 1A Client]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]
{{Category:3rdParty CTI and UMS applications}}

==Product Description==
*All-in-One UC/CTI/CC-Client
*Easy Management of UC-Users, CC-Agents, CC-Supervisors
*No further installation needed - Functions are simply activated by rights
*Multimedia Routing
*Last-Agent-Routing with personalized IVR (Interactive Voice Response)
*Integration of every datasource to create intelligent Callflows

==Feature Summary==
===Telephony functions===
* Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference
* Hotkey-Management
* Tandem-Functions including one complete Journal
* VoiceBox-Manager for individual announcements
* detailed Call-Protocol
* unlimited Taping
* deligate calls using Drag&Drop
* suggested contact alternatives in case of not reaching the customer on his main number
* Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.)
* Teamfilter 
* Datefilter 
* Historyfilter
===Teamfunctions===
* Team- and Shortcut-Container
* Live-Coaching Opportunity
* Full Integration of several Collaboration functions at the same time
* Planning- and CallBack-Options
* Presencemanagement
* Desk- and Application-Sharing
* Settlement plan for the oraganization
* User status (free, busy, available, not-available including individual reasons)
* Container-Management
* Manager-Assistant-Function
* Substitutefunction
* Teamprotocol
* Messenger- and Direct-Chat-function
===Presencefunctions===
* Calendar-Integration with Outlook, Notes, etc.
* Ruleassistant for Redirectionmanagement
* Integration of Plenom Busylight
* Automatic redirections based on personal availability
===Data-Integration===
* Integration of all 3rd-Party-Apps (CRM, ERP, etc.)
* Rapidsearch functions in all 3rd-Party-Apps
* Priorization of datasources for Caller identification
* Caller identification on-/offline including Application-Popup
* Providing TAPI to 3rd-Party-Apps
* Skype4Business presence and call integration
* unlimited Integration of datasources
* Easy shortcut management out of datasources
* Dial out of any application with any number format.
* Clipboard-Detection
* EasyConnect

===CC-Management===
* ACD-Management - Skillbased, Longest Idle, Equally, Linear
* „Birdview“-Monitoring
* Agent-, ACD- and Skill-Group-Management using Drag&Drop
* VIP-Routing and VIP-Management
* Agent status (free, busy, not-available including current status duration)
* Waitingqueue-Management
* Overview of all waiting customers including the customers names
* Deligate using Drag&Drop even to non group Agents
* Waitingqueue Dashboard
* Automatic Customer-Survey (including Net Promotor Score)
* Call classification with easily designed individual grids
* Wallboard
* Comfortable functions for Intraday management
* Traffic-Analyzing und Realtime-Monitoring

==Tested versions==
*ROMICO 1A-Versions: 2015, 2016, 2017, 2018
*innovaphone-Firmwares: V10, V11r1/11r2, V12r1/12r2

==Connection to innovaphone==
* TAPI (for Call-functions, CC-light-functions, etc.)
* XCAPI (for Contact-Center-Functions, Taping, Survey, etc.)

==Competitive Analysis==
ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.

It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g.
* Intuitive to use, easy to manage
* Massive increase of Callflow intelligence with smart data integration
* Accurate technical statistics in real time
* Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions.
* TeliClassify, for call classification, no more tallies!
* TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents.
* Skype4Business presence and call integration.
* etc.
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Contact==
{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:matthias.slota@romico.de matthias.slota@romico.de]
|}

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-05T15:22:10Z

ROMICO-MSL:

[[Image:ROMICO_499x136.png ||499px|right]] 
[[Image:1A-Client_100x100.png||100px|right]]
==Product Name==
[http://http://www.romico.de/Produkte/UC-CTI/ Romico 1A Client]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]
{{Category:3rdParty CTI and UMS applications}}

==Product Description==
*All-in-One UC/CTI/CC-Client
*Easy Management of UC-Users, CC-Agents, CC-Supervisors
*No further installation needed - Functions are simply activated by rights
*Multimedia Routing
*Last-Agent-Routing with personalized IVR (Interactive Voice Response)
*Integration of every datasource to create intelligent Callflows

==Feature Summary==
===Telephony functions===
* Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference
* Hotkey-Management
* Tandem-Functions including one complete Journal
* VoiceBox-Manager for individual announcements
* detailed Call-Protocol
* unlimited Taping
* deligate calls using Drag&Drop
* suggested contact alternatives in case of not reaching the customer on his main number
* Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.)
* Teamfilter 
* Datefilter 
* Historyfilter
===Teamfunctions===
* Team- and Shortcut-Container
* Live-Coaching Opportunity
* Full Integration of several Collaboration functions at the same time
* Planning- and CallBack-Options
* Presencemanagement
* Desk- and Application-Sharing
* Settlement plan for the oraganization
* User status (free, busy, available, not-available including individual reasons)
* Container-Management
* Manager-Assistant-Function
* Substitutefunction
* Teamprotocol
* Messenger- and Direct-Chat-function
===Presencefunctions===
* Calendar-Integration with Outlook, Notes, etc.
* Ruleassistant for Redirectionmanagement
* Integration of Plenom Busylight
* Automatic redirections based on personal availability
===Data-Integration===
* Integration of all 3rd-Party-Apps (CRM, ERP, etc.)
* Rapidsearch functions in all 3rd-Party-Apps
* Priorization of datasources for Caller identification
* Caller identification on-/offline including Application-Popup
* Providing TAPI to 3rd-Party-Apps
* Skype4Business presence and call integration
* unlimited Integration of datasources
* Easy shortcut management out of datasources
* Dial out of any application with any number format.
* Clipboard-Detection
* EasyConnect

===CC-Management===
* ACD-Management - Skillbased, Longest Idle, Equally, Linear
* „Birdview“-Monitoring
* Agent-, ACD- and Skill-Group-Management using Drag&Drop
* VIP-Routing and VIP-Management
* Agent status (free, busy, not-available including current status duration)
* Waitingqueue-Management
* Overview of all waiting customers including the customers names
* Deligate using Drag&Drop even to non group Agents
* Waitingqueue Dashboard
* Automatic Customer-Survey (including Net Promotor Score)
* Call classification with easily designed individual grids
* Wallboard
* Comfortable functions for Intraday management
* Traffic-Analyzing und Realtime-Monitoring

==Tested versions==
*ROMICO 1A-Versions: 2015, 2016, 2017, 2018
*innovaphone-Firmwares: V10, V11r1/11r2, V12r1/12r2

==Connection to innovaphone==
* TAPI (for Call-functions, CC-light-functions, etc.)
* XCAPI (for Contact-Center-Functions, Taping, Survey, etc.)

==Competitive Analysis==
ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.

It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g.
* Intuitive to use, easy to manage
* Massive increase of Callflow intelligence with smart data integration
* Accurate technical statistics in real time
* Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions.
* TeliClassify, for call classification, no more tallies!
* TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents.
* Skype4Business presence and call integration.
* etc.
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Contact==
{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:matthias.slota@romico.de matthias.slota@romico.de]
|}

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-05T15:01:01Z

ROMICO-MSL: /* Data-Integration */

[[Image:ROMICO_499x136.png ||499px|right]] 
[[Image:1A-Client_100x100.png||100px|right]]
==Product Name==
[http://http://www.romico.de/Produkte/UC-CTI/ Romico 1A Client]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]
{{Category:3rdParty CTI and UMS applications}}

==Product Description==
*All-in-One UC/CTI/CC-Client
*Easy Management of UC-Users, CC-Agents, CC-Supervisors
*No further installation needed - Functions are simply activated by rights
*Multimedia Routing
*Last-Agent-Routing with personalized IVR (Interactive Voice Response)
*Integration of every datasource to create intelligent Callflows

==Feature Summary==
===Telephony functions===
* Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference
* Hotkey-Management
* Tandem-Functions including one complete Journal
* VoiceBox-Manager for individual announcements
* detailed Call-Protocol
* unlimited Taping
* deligate calls using Drag&Drop
* suggested contact alternatives in case of not reaching the customer on his main number
* Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.)
* Teamfilter 
* Datefilter 
* Historyfilter
===Teamfunctions===
* Team- and Shortcut-Container
* Live-Coaching Opportunity
* Full Integration of several Collaboration functions at the same time
* Planning- and CallBack-Options
* Presencemanagement
* Desk- and Application-Sharing
* Settlement plan for the oraganization
* User status (free, busy, available, not-available including individual reasons)
* Container-Management
* Manager-Assistant-Function
* Substitutefunction
* Teamprotocol
* Messenger- and Direct-Chat-function
===Presencefunctions===
* Calendar-Integration with Outlook, Notes, etc.
* Ruleassistant for Redirectionmanagement
* Integration of Plenom Busylight
* Automatic redirections based on personal availability
===Data-Integration===
* Integration of all 3rd-Party-Apps (CRM, ERP, etc.)
* Rapidsearch functions in all 3rd-Party-Apps
* Priorization of datasources for Caller identification
* Caller identification on-/offline including Application-Popup
* Providing TAPI to 3rd-Party-Apps
* Skype4Business presence and call integration
* unlimited Integration of datasources
* Easy shortcut management out of datasources
* Dial out of any application with any number format.
* Clipboard-Detection
* EasyConnect

===CC-Management===
* ACD-Management - Skillbased, Longest Idle, Equally, Linear
* „Birdview“-Monitoring
* Agent-, ACD- and Skill-Group-Management using Drag&Drop
* VIP-Routing and VIP-Management
* Agent status (free, busy, not-available including current status duration)
* Waitingqueue-Management
* Overview of all waiting customers including the customers names
* Deligate using Drag&Drop even to non group Agents
* Waitingqueue Dashboard
* Automatic Customer-Survey (including Net Promotor Score)
* Call classification with easily designed individual grids
* Wallboard
* Comfortable functions for Intraday management
* Traffic-Analyzing und Realtime-Monitoring

==Tested versions==
*ROMICO 1A-Versions: 2015, 2016, 2017, 2018
*innovaphone-Firmwares: V10, V11r1/11r2, V12r1/12r2

==Competitive Analysis==
ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.

It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g.
* Intuitive to use, easy to manage
* Massive increase of Callflow intelligence with smart data integration
* Accurate technical statistics in real time
* Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions.
* TeliClassify, for call classification, no more tallies!
* TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents.
* Skype4Business presence and call integration.
* etc.
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Contact==
{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:matthias.slota@romico.de matthias.slota@romico.de]
|}

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-05T15:00:46Z

ROMICO-MSL: /* Competitive Analysis */

[[Image:ROMICO_499x136.png ||499px|right]] 
[[Image:1A-Client_100x100.png||100px|right]]
==Product Name==
[http://http://www.romico.de/Produkte/UC-CTI/ Romico 1A Client]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]
{{Category:3rdParty CTI and UMS applications}}

==Product Description==
*All-in-One UC/CTI/CC-Client
*Easy Management of UC-Users, CC-Agents, CC-Supervisors
*No further installation needed - Functions are simply activated by rights
*Multimedia Routing
*Last-Agent-Routing with personalized IVR (Interactive Voice Response)
*Integration of every datasource to create intelligent Callflows

==Feature Summary==
===Telephony functions===
* Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference
* Hotkey-Management
* Tandem-Functions including one complete Journal
* VoiceBox-Manager for individual announcements
* detailed Call-Protocol
* unlimited Taping
* deligate calls using Drag&Drop
* suggested contact alternatives in case of not reaching the customer on his main number
* Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.)
* Teamfilter 
* Datefilter 
* Historyfilter
===Teamfunctions===
* Team- and Shortcut-Container
* Live-Coaching Opportunity
* Full Integration of several Collaboration functions at the same time
* Planning- and CallBack-Options
* Presencemanagement
* Desk- and Application-Sharing
* Settlement plan for the oraganization
* User status (free, busy, available, not-available including individual reasons)
* Container-Management
* Manager-Assistant-Function
* Substitutefunction
* Teamprotocol
* Messenger- and Direct-Chat-function
===Presencefunctions===
* Calendar-Integration with Outlook, Notes, etc.
* Ruleassistant for Redirectionmanagement
* Integration of Plenom Busylight
* Automatic redirections based on personal availability
===Data-Integration===
* Integration of all 3rd-Party-Apps (CRM, ERP, etc.)
* Rapidsearch functions in all 3rd-Party-Apps
* Priorization of datasources for Caller identification
* Caller identification on-/offline including Application-Popup
* Providing TAPI to 3rd-Party-Apps
* unlimited Integration of datasources
* Easy shortcut management out of datasources
* Dial out of any application with any number format.
* Clipboard-Detection
* EasyConnect
===CC-Management===
* ACD-Management - Skillbased, Longest Idle, Equally, Linear
* „Birdview“-Monitoring
* Agent-, ACD- and Skill-Group-Management using Drag&Drop
* VIP-Routing and VIP-Management
* Agent status (free, busy, not-available including current status duration)
* Waitingqueue-Management
* Overview of all waiting customers including the customers names
* Deligate using Drag&Drop even to non group Agents
* Waitingqueue Dashboard
* Automatic Customer-Survey (including Net Promotor Score)
* Call classification with easily designed individual grids
* Wallboard
* Comfortable functions for Intraday management
* Traffic-Analyzing und Realtime-Monitoring

==Tested versions==
*ROMICO 1A-Versions: 2015, 2016, 2017, 2018
*innovaphone-Firmwares: V10, V11r1/11r2, V12r1/12r2

==Competitive Analysis==
ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.

It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g.
* Intuitive to use, easy to manage
* Massive increase of Callflow intelligence with smart data integration
* Accurate technical statistics in real time
* Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions.
* TeliClassify, for call classification, no more tallies!
* TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents.
* Skype4Business presence and call integration.
* etc.
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Contact==
{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:matthias.slota@romico.de matthias.slota@romico.de]
|}

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-05T08:08:07Z

ROMICO-MSL: /* Tested versions */

[[Image:ROMICO_499x136.png ||499px|right]] 
[[Image:1A-Client_100x100.png||100px|right]]
==Product Name==
[http://http://www.romico.de/Produkte/UC-CTI/ Romico 1A Client]

==Certification Status==
{{Template:Compat_Status_referral_product_new}}

==Category==
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty CTI and UMS applications|{{PAGENAME}}]]
{{Category:3rdParty CTI and UMS applications}}

==Product Description==
*All-in-One UC/CTI/CC-Client
*Easy Management of UC-Users, CC-Agents, CC-Supervisors
*No further installation needed - Functions are simply activated by rights
*Multimedia Routing
*Last-Agent-Routing with personalized IVR (Interactive Voice Response)
*Integration of every datasource to create intelligent Callflows

==Feature Summary==
===Telephony functions===
* Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference
* Hotkey-Management
* Tandem-Functions including one complete Journal
* VoiceBox-Manager for individual announcements
* detailed Call-Protocol
* unlimited Taping
* deligate calls using Drag&Drop
* suggested contact alternatives in case of not reaching the customer on his main number
* Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.)
* Teamfilter 
* Datefilter 
* Historyfilter
===Teamfunctions===
* Team- and Shortcut-Container
* Live-Coaching Opportunity
* Full Integration of several Collaboration functions at the same time
* Planning- and CallBack-Options
* Presencemanagement
* Desk- and Application-Sharing
* Settlement plan for the oraganization
* User status (free, busy, available, not-available including individual reasons)
* Container-Management
* Manager-Assistant-Function
* Substitutefunction
* Teamprotocol
* Messenger- and Direct-Chat-function
===Presencefunctions===
* Calendar-Integration with Outlook, Notes, etc.
* Ruleassistant for Redirectionmanagement
* Integration of Plenom Busylight
* Automatic redirections based on personal availability
===Data-Integration===
* Integration of all 3rd-Party-Apps (CRM, ERP, etc.)
* Rapidsearch functions in all 3rd-Party-Apps
* Priorization of datasources for Caller identification
* Caller identification on-/offline including Application-Popup
* Providing TAPI to 3rd-Party-Apps
* unlimited Integration of datasources
* Easy shortcut management out of datasources
* Dial out of any application with any number format.
* Clipboard-Detection
* EasyConnect
===CC-Management===
* ACD-Management - Skillbased, Longest Idle, Equally, Linear
* „Birdview“-Monitoring
* Agent-, ACD- and Skill-Group-Management using Drag&Drop
* VIP-Routing and VIP-Management
* Agent status (free, busy, not-available including current status duration)
* Waitingqueue-Management
* Overview of all waiting customers including the customers names
* Deligate using Drag&Drop even to non group Agents
* Waitingqueue Dashboard
* Automatic Customer-Survey (including Net Promotor Score)
* Call classification with easily designed individual grids
* Wallboard
* Comfortable functions for Intraday management
* Traffic-Analyzing und Realtime-Monitoring

==Tested versions==
*ROMICO 1A-Versions: 2015, 2016, 2017, 2018
*innovaphone-Firmwares: V10, V11r1/11r2, V12r1/12r2

==Competitive Analysis==
ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.

It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g.
* Intuitive to use, easy to manage
* Massive increase of Callflow intelligence with smart data integration
* Accurate technical statistics in real time
* Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions.
* TeliClassify, for call classification, no more tallies!
* TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents.
* etc.
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Contact==
{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:matthias.slota@romico.de matthias.slota@romico.de]
|}

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-03T15:45:16Z

ROMICO-MSL: /* Contact */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing with personalized IVR (Interactive Voice Response) 
• Integration of every datasource to create intelligent Callflows 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Live-Coaching Opportunity 
• Full Integration of several Collaboration functions at the same time 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desk- and Application-Sharing 
• Settlement plan for the oraganization 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Integration of Plenom Busylight 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Automatic Customer-Survey (including Net Promotor Score) 
• Call classification with easily designed individual grids 
• Wallboard 
• Comfortable functions for Intraday management 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Intuitive to use, easy to manage 
• Massive increase of Callflow intelligence with smart data integration 
• Accurate technical statistics in real time 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:matthias.slota@romico.de matthias.slota@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-03T15:44:13Z

ROMICO-MSL: /* Competitive Analysis */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing with personalized IVR (Interactive Voice Response) 
• Integration of every datasource to create intelligent Callflows 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Live-Coaching Opportunity 
• Full Integration of several Collaboration functions at the same time 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desk- and Application-Sharing 
• Settlement plan for the oraganization 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Integration of Plenom Busylight 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Automatic Customer-Survey (including Net Promotor Score) 
• Call classification with easily designed individual grids 
• Wallboard 
• Comfortable functions for Intraday management 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Intuitive to use, easy to manage 
• Massive increase of Callflow intelligence with smart data integration 
• Accurate technical statistics in real time 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-03T15:42:15Z

ROMICO-MSL: /* Competitive Analysis */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing with personalized IVR (Interactive Voice Response) 
• Integration of every datasource to create intelligent Callflows 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Live-Coaching Opportunity 
• Full Integration of several Collaboration functions at the same time 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desk- and Application-Sharing 
• Settlement plan for the oraganization 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Integration of Plenom Busylight 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Automatic Customer-Survey (including Net Promotor Score) 
• Call classification with easily designed individual grids 
• Wallboard 
• Comfortable functions for Intraday management 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Massive increase of Callflow intelligence with smart data integration 
• Accurate technical statistics in real time 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-03T15:39:56Z

ROMICO-MSL: /* Competitive Analysis */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing with personalized IVR (Interactive Voice Response) 
• Integration of every datasource to create intelligent Callflows 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Live-Coaching Opportunity 
• Full Integration of several Collaboration functions at the same time 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desk- and Application-Sharing 
• Settlement plan for the oraganization 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Integration of Plenom Busylight 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Automatic Customer-Survey (including Net Promotor Score) 
• Call classification with easily designed individual grids 
• Wallboard 
• Comfortable functions for Intraday management 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Massive increase of Callflow intelligence with smart data integration 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-03T15:28:02Z

ROMICO-MSL: /* Description */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing with personalized IVR (Interactive Voice Response) 
• Integration of every datasource to create intelligent Callflows 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Live-Coaching Opportunity 
• Full Integration of several Collaboration functions at the same time 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desk- and Application-Sharing 
• Settlement plan for the oraganization 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Integration of Plenom Busylight 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Automatic Customer-Survey (including Net Promotor Score) 
• Call classification with easily designed individual grids 
• Wallboard 
• Comfortable functions for Intraday management 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-03T15:25:26Z

ROMICO-MSL: /* Description */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing with personalized IVR (Interactive Voice Response) 
• Integration of every datasource to create intelligent Callflows 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Live-Coaching Opportunity 
• Full Integration of several Collaboration functions at the same time 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desk- and Application-Sharing 
• Settlement plan for the oraganization 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Integration of Plenom Busylight 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Automatic Customer-Survey (including Net Promotor Score) 
• Call classification with easily designed individual grids 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-03T15:24:08Z

ROMICO-MSL: /* Description */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing with personalized IVR (Interactive Voice Response) 
• Integration of every datasource to create intelligent Callflows 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Live-Coaching Opportunity 
• Full Integration of several Collaboration functions at the same time 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desk- and Application-Sharing 
• Settlement plan for the oraganization 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Integration of Plenom Busylight 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Automatic Customer-Survey (including Net Promotor Score) 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-03T15:22:15Z

ROMICO-MSL: /* Description */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing with personalized IVR (Interactive Voice Response) 
• Integration of every datasource to create intelligent Callflows 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Live-Coaching Opportunity 
• Full Integration of several Collaboration functions at the same time 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desk- and Application-Sharing 
• Settlement plan for the oraganization 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Integration of Plenom Busylight 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-03T15:19:56Z

ROMICO-MSL: /* Description */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing with personalized IVR (Interactive Voice Response) 
• Integration of every datasource to create intelligent Callflows 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Live-Coaching Opportunity 
• Full Integration of several Collaboration functions at the same time 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desk- and Application-Sharing 
• Settlement plan for the oraganization 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-03T15:17:43Z

ROMICO-MSL: /* Description */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing with personalized IVR (Interactive Voice Response) 
• Integration of every datasource to create intelligent Callflows 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Settlement plan for the oraganization 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-07-03T15:12:45Z

ROMICO-MSL:

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing with personalized IVR (Interactive Voice Response) 
• Integration of every datasource to create intelligent Callflows 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T12:53:24Z

ROMICO-MSL: /* Competitive Analysis */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 150.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T10:30:19Z

ROMICO-MSL: /* Pricing */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T10:29:38Z

ROMICO-MSL: /* Versions */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Versions==

• 2015 • 2016 • 2017 • 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T10:29:18Z

ROMICO-MSL: /* Versions */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Versions==

2015 2016 2017 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T10:29:01Z

ROMICO-MSL: /* Version */

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Versions==

2014 2015 2016 2017 2018

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T10:27:25Z

ROMICO-MSL:

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T10:26:36Z

ROMICO-MSL:

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T10:26:12Z

ROMICO-MSL:

[[Image:ROMICO_499x136.png ||499px|center]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T10:25:51Z

ROMICO-MSL:

[[Image:ROMICO_499x136.png ||499px|right]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T10:25:32Z

ROMICO-MSL:

[[Image:ROMICO_499x136.png ||499px|right]] 
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T10:24:29Z

ROMICO-MSL: /* Vendor */

[[Image:ROMICO_499x136.png ||499px|right]]
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T10:23:47Z

ROMICO-MSL:

[[Image:ROMICO_499x136.png ||499px|right]]
[[Image:1A-Client_100x100.png||100px|center]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:http://www.romico.de/files/media/files/ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

File:ROMICO 499x136.png

2017-06-30T10:20:20Z

ROMICO-MSL:

File:1A-Client 100x100.png

2017-06-30T10:20:00Z

ROMICO-MSL:

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T08:32:13Z

ROMICO-MSL: /* Competitive Analysis */

[[Image:ROMICO Logo http://www.romico.de/files/media/files/ROMICO_499x136.png ||200px|right]]
[[Image:ROMICO 1A Client http://www.romico.de/files/media/files/1A-Client_100x100.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:http://www.romico.de/files/media/files/ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know. 
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T08:30:55Z

ROMICO-MSL: /* Description */

[[Image:ROMICO Logo http://www.romico.de/files/media/files/ROMICO_499x136.png ||200px|right]]
[[Image:ROMICO 1A Client http://www.romico.de/files/media/files/1A-Client_100x100.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:http://www.romico.de/files/media/files/ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T08:30:26Z

ROMICO-MSL: /* Description */

[[Image:ROMICO Logo http://www.romico.de/files/media/files/ROMICO_499x136.png ||200px|right]]
[[Image:ROMICO 1A Client http://www.romico.de/files/media/files/1A-Client_100x100.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:http://www.romico.de/files/media/files/ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 
 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T08:30:09Z

ROMICO-MSL: /* Description */

[[Image:ROMICO Logo http://www.romico.de/files/media/files/ROMICO_499x136.png ||200px|right]]
[[Image:ROMICO 1A Client http://www.romico.de/files/media/files/1A-Client_100x100.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:http://www.romico.de/files/media/files/ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 
 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T08:29:18Z

ROMICO-MSL: /* Description */

[[Image:ROMICO Logo http://www.romico.de/files/media/files/ROMICO_499x136.png ||200px|right]]
[[Image:ROMICO 1A Client http://www.romico.de/files/media/files/1A-Client_100x100.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:http://www.romico.de/files/media/files/ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

'''Telephony functions: '''
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
 
'''Teamfunctions: '''
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
 
'''Presencefunctions: '''
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
 
'''Data-Integration: '''
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
 
'''CC-Management: '''
• ACD-Management - Skillbased, Longest Idle, Equally, Linear 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 
 

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T08:26:23Z

ROMICO-MSL: /* Functions */

[[Image:ROMICO Logo http://www.romico.de/files/media/files/ROMICO_499x136.png ||200px|right]]
[[Image:ROMICO 1A Client http://www.romico.de/files/media/files/1A-Client_100x100.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

'''Short summary of the most important features: '''
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:http://www.romico.de/files/media/files/ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

Telephony functions: 
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
 
Teamfunctions: 
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
 
Presencefunctions: 
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
 
Data-Integration: 
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
 
CC-Management: 
• ACD-Management 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 
 
==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T08:25:02Z

ROMICO-MSL: /* Functions */

[[Image:ROMICO Logo http://www.romico.de/files/media/files/ROMICO_499x136.png ||200px|right]]
[[Image:ROMICO 1A Client http://www.romico.de/files/media/files/1A-Client_100x100.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features: 
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:http://www.romico.de/files/media/files/ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

Telephony functions: 
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
 
Teamfunctions: 
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
 
Presencefunctions: 
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
 
Data-Integration: 
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
 
CC-Management: 
• ACD-Management 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 
 
==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T08:24:43Z

ROMICO-MSL:

[[Image:ROMICO Logo http://www.romico.de/files/media/files/ROMICO_499x136.png ||200px|right]]
[[Image:ROMICO 1A Client http://www.romico.de/files/media/files/1A-Client_100x100.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
• All-in-One UC/CTI/CC-Client 
• Easy Management of UC-Users, CC-Agents, CC-Supervisors 
• No further installation needed - Functions are simply activated by rights 
• Multimedia Routing 
• Last-Agent-Routing 2.0 
• Integration of every datasource 

==Version==

1.2.3

==Vendor==


[[Image:http://www.romico.de/files/media/files/ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

Telephony functions: 
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference 
• Hotkey-Management 
• Tandem-Functions including one complete Journal 
• VoiceBox-Manager for individual announcements 
• detailed Call-Protocol 
• unlimited Taping 
• deligate calls using Drag&Drop 
• suggested contact alternatives in case of not reaching the customer on his main number 
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.) 
• Teamfilter 
• Datefilter 
• Historyfilter 
 
Teamfunctions: 
• Team- and Shortcut-Container 
• Planning- and CallBack-Options 
• Presencemanagement 
• Desktop-Sharing 
• Central Company-Desktops 
• User status (free, busy, available, not-available including individual reasons) 
• Container-Management 
• Manager-Assistant-Function 
• Substitutefunction 
• Teamprotocol 
• Messenger- and Direct-Chat-Funktion 
 
Presencefunctions: 
• Calendar-Integration with Outlook, Notes, etc. 
• Ruleassistant for Redirectionmanagement 
• Automatic redirections based on personal availability 
 
Data-Integration: 
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.) 
• Rapidsearch functions in all 3rd-Party-Apps 
• Priorization of datasources for Caller identification 
• Caller identification on-/offline including Application-Popup 
• Providing TAPI to 3rd-Party-Apps 
• unlimited Integration of datasources 
• Easy shortcut management out of datasources 
• Dial out of any application with any number format. 
• Clipboard-Detection 
• EasyConnect 
 
CC-Management: 
• ACD-Management 
• „Birdview“-Monitoring 
• Agent-, ACD- and Skill-Group-Management using Drag&Drop 
• VIP-Routing and VIP-Management 
• Agent status (free, busy, not-available including current status duration) 
• Waitingqueue-Management 
• Overview of all waiting customers including the customers names 
• Deligate using Drag&Drop even to non group Agents 
• Waitingqueue Dashboard 
• Traffic-Analyzing und Realtime-Monitoring 
 
==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g. 
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions. 
• TeliClassify, for call classification, no more tallies! 
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents. 
• etc. 
 
With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]

Howto12r2:1A Client - ROMICO GmbH - 3rd Party Product

2017-06-30T08:08:42Z

ROMICO-MSL: New page:  <!-- to create a new entry here, - fill in all sections marked as "by vendor" - innovaphone will th...

[[Image:ROMICO Logo http://www.romico.de/files/media/files/ROMICO_499x136.png ||200px|right]]
[[Image:ROMICO 1A Client http://www.romico.de/files/media/files/1A-Client_100x100.png||200px|right]]

{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}

==Product Name==

1A Client [http://www.romico.de Vendor Product Page]

==Certification Status==












<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
 Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>

==Category==


{{Category:RecProd Select proper Category here}}
[[Category:RecProd|{{PAGENAME}}]]
[[Category:RecProd Select proper Category here|{{PAGENAME}}]]

==Functions==

Short summary of the most important features:
• All-in-One UC/CTI/CC-Client
• Easy Management of UC-Users, CC-Agents, CC-Supervisors
• No further installation needed - Functions are simply activated by rights
• Multimedia Routing
• Last-Agent-Routing 2.0
• Integration of every datasource

==Version==

1.2.3

==Vendor==


[[Image:ROMICO Logo http://www.romico.de/files/media/files/ROMICO_499x136.png]] [http://www.romico.de ROMICO GmbH]

==Description==

Telephony functions:
• Dial, Answer, Hold, Drop, Knock, Swap, Transfer, Pickup, Conference
• Hotkey-Management
• Tandem-Functions including one complete Journal
• VoiceBox-Manager for individual announcements
• detailed Call-Protocol
• unlimited Taping
• deligate calls using Drag&Drop
• suggested contact alternatives in case of not reaching the customer on his main number
• Eventfilter (incoming, outgoing, intern, extern, Phonecalls, Voicebox, WaitingQueue, Fax, etc.)
• Teamfilter
• Datefilter
• Historyfilter

Teamfunctions:
• Team- and Shortcut-Container
• Planning- and CallBack-Options
• Presencemanagement
• Desktop-Sharing
• Central Company-Desktops
• User status (free, busy, available, not-available including individual reasons)
• Container-Management
• Manager-Assistant-Function
• Substitutefunction
• Teamprotocol
• Messenger- and Direct-Chat-Funktion

Presencefunctions:
• Calendar-Integration with Outlook, Notes, etc.
• Ruleassistant for Redirectionmanagement
• Automatic redirections based on personal availability

Data-Integration:
• Integration of all 3rd-Party-Apps (CRM, ERP, etc.)
• Rapidsearch functions in all 3rd-Party-Apps
• Priorization of datasources for Caller identification
• Caller identification on-/offline including Application-Popup
• Providing TAPI to 3rd-Party-Apps
• unlimited Integration of datasources
• Easy shortcut management out of datasources
• Dial out of any application with any number format.
• Clipboard-Detection
• EasyConnect

CC-Management:
• ACD-Management
• „Birdview“-Monitoring
• Agent-, ACD- and Skill-Group-Management using Drag&Drop
• VIP-Routing and VIP-Management
• Agent status (free, busy, not-available including current status duration)
• Waitingqueue-Management
• Overview of all waiting customers including the customers names
• Deligate using Drag&Drop even to non group Agents
• Waitingqueue Dashboard
• Traffic-Analyzing und Realtime-Monitoring

==Competitive Analysis==

ROMICO products are used by over 250.000 Users each day. The main advantages companies enjoy with ROMICO, are less support and configuration calls, because it is only one application they need to know.
It's not only the 1A Client that is easy to handle and gives the Users all functions they need, at the time they need them most. ROMICO offers also a bunch of useful add-ons e.g.
• Auto-Message-Server, automatic handling of problem calls in case of mass malfunctions.
• TeliClassify, for call classification, no more tallies!
• TeliRemote, for integrating any external number to your company. Home-Agents, Mobile-Agents.
• etc.

With ROMICO companies only have one application and can manage UC-Users, CC-Agents, CC-Supervisors at once.

==Summary==

[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
 - or - 

This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
 - or - 

This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
 
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]

==Pricing==


==Contact==


{|
| colspan=99 | Matthias Slota
|-
| colspan=99 | ROMICO GmbH
|-
| colspan=99 | Rotlaufweg 11A
|-
| colspan=99 | 61350 Bad Homburg
|-
| Tel: || +49 6172 76420 0
|-
| Mail: || [mailto:vertrieb@romico.de vertrieb@romico.de]
|}

[[Category:Compat|{{PAGENAME}}]]